# Artera vs Klara Comparison | | Artera | Klara | |---|---|---| | **Star Rating** | 4.8 out of 5 | 4.6 out of 5 | | **Total Reviews** | 88 | 112 | | **Largest Market Segment** | Mid-Market (67.1% of reviews) | Small-Business (75.7% of reviews) | | **Entry Level Price** | No pricing available | No pricing available | --- ## Top Pros & Cons ### Artera Pros: - Communication (8 reviews) - Ease of Use (8 reviews) Cons: - Messaging Issues (6 reviews) - Limited Features (3 reviews) ### Klara Pros: - Communication (23 reviews) - Ease of Use (20 reviews) Cons: - Limited Features (6 reviews) - Communication Issues (5 reviews) --- ## Ratings Comparison | Rating | Artera | Klara | |---|---|---| | **Meets Requirements** | 9.7 (74 reviews) | 9.2 (85 reviews) | | **Ease of Use** | 9.8 (74 reviews) | 9.2 (87 reviews) | | **Ease of Setup** | 9.1 (29 reviews) | 9.3 (58 reviews) | | **Ease of Admin** | 9.5 (28 reviews) | 9.5 (34 reviews) | | **Quality of Support** | 9.7 (68 reviews) | 9.0 (79 reviews) | | **Has the product been a good partner in doing business?** | 9.9 (27 reviews) | 9.0 (33 reviews) | | **Product Direction (% positive)** | 9.4 (73 reviews) | 9.0 (83 reviews) | --- ## Pricing ### Artera #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Klara #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Patient Relationship Management (PRM) | Product | Score | Reviews | |---|---|---| | **Artera** | 8.3/10 | 6 | | **Klara** | N/A | N/A | #### Information Flow | Feature | Artera | Klara | |---|---|---| | **Patient Case Management** | Feature Not Available | Not enough data | | **Referrals Management** | Not enough data | Not enough data | | **Records Management** | Not enough data | Not enough data | #### Patient Experience | Feature | Artera | Klara | |---|---|---| | **Dashboards & Reporting** | Not enough data | Not enough data | | **Team Management** | Not enough data | Not enough data | | **Secure Communications** | 8.3 (5 reviews) | Not enough data | | **Patient Experience Management** | Not enough data | Not enough data | ### HIPAA Compliant Messaging | Product | Score | Reviews | |---|---|---| | **Artera** | 9.8/10 | 53 | | **Klara** | 9.4/10 | 59 | #### Platform | Feature | Artera | Klara | |---|---|---| | **User Authorization - HIPAA Compliant Messaging** | 9.6 (44 reviews) | 9.4 (55 reviews) | | **Compliant Texting - HIPAA Compliant Messaging** | 9.8 (45 reviews) | 9.5 (55 reviews) | | **Compliant Emailing - HIPAA Compliant Messaging** | 9.8 (35 reviews) | Feature Not Available | | **Clinical Communication - HIPAA Compliance** | 9.8 (38 reviews) | 9.3 (54 reviews) | | **HIPAA Compliance - HIPAA Compliant Messaging** | 9.8 (45 reviews) | 9.5 (55 reviews) | | **Operating Systems - HIPAA Compliant Messaging** | 9.8 (43 reviews) | 9.4 (52 reviews) | | **Message Lifespan - HIPAA Compliant Messaging** | Not enough data | 9.4 (52 reviews) | | **Workflow Enhancement - HIPAA Compliant Messaging** | 9.8 (41 reviews) | 9.3 (55 reviews) | ### Healthcare Analytics | Product | Score | Reviews | |---|---|---| | **Artera** | N/A | N/A | | **Klara** | N/A | N/A | #### Data Management | Feature | Artera | Klara | |---|---|---| | **Data Warehouse** | Not enough data | Not enough data | | **Data Analysis** | Not enough data | Not enough data | | **Data Capture** | Not enough data | Not enough data | | **Data Integration** | Not enough data | Not enough data | | **Integration with Wearable Devices** | Not enough data | Not enough data | | **Interoperability** | Not enough data | Not enough data | | **Security and Privacy Controls** | Not enough data | Not enough data | | **Data Querying** | Not enough data | Not enough data | #### Analytic Tools - Healthcare Analytics | Feature | Artera | Klara | |---|---|---| | **Data Visualization** | Not enough data | Not enough data | | **Cost Analysis** | Not enough data | Not enough data | | **Real-Time Analysis** | Not enough data | Not enough data | | **Predictive Analytics** | Not enough data | Not enough data | | **Patient Risk Scoring** | Not enough data | Not enough data | | **Natural Language Processing (NLP)** | Not enough data | Not enough data | ### Patient Intake | Product | Score | Reviews | |---|---|---| | **Artera** | N/A | N/A | | **Klara** | 9.2/10 | 25 | #### Patient Convenience | Feature | Artera | Klara | |---|---|---| | **Tablets and Kiosks** | Not enough data | 9.3 (25 reviews) | | **Payment Collection** | Not enough data | 9.1 (24 reviews) | | **Form Workflow** | Not enough data | 9.6 (23 reviews) | | **Patient Check-in** | Not enough data | 9.6 (23 reviews) | | **Mobile Patient Intake** | Not enough data | 9.7 (23 reviews) | #### Administration | Feature | Artera | Klara | |---|---|---| | **Patient Data Transfer** | Not enough data | 9.3 (23 reviews) | | **HIPAA Compliance** | Not enough data | 9.4 (24 reviews) | | **Insurance Credentialing** | Not enough data | 8.6 (23 reviews) | | **ID Verification** | Not enough data | 8.6 (23 reviews) | | **Appointment Scheduler Integration** | Not enough data | 8.7 (22 reviews) | | **E-Signature** | Not enough data | 9.0 (22 reviews) | ### Patient Engagement | Product | Score | Reviews | |---|---|---| | **Artera** | 9.6/10 | 67 | | **Klara** | 8.9/10 | 75 | #### Patient-Centered Functions | Feature | Artera | Klara | |---|---|---| | **Online Presence Management** | 9.5 (29 reviews) | 9.1 (63 reviews) | | **Patient Feedback Management** | 9.5 (31 reviews) | 9.1 (62 reviews) | | **Patient Portal** | Not enough data | 8.1 (19 reviews) | | **Patient Communications** | 9.6 (14 reviews) ✓ Verified | 9.3 (58 reviews) | #### Operations | Feature | Artera | Klara | |---|---|---| | **Workflow Management** | 9.8 (51 reviews) ✓ Verified | 9.2 (70 reviews) | | **Interoperability** | 9.7 (48 reviews) ✓ Verified | 9.0 (65 reviews) | | **Digital Intake Forms** | 9.5 (24 reviews) | 8.9 (66 reviews) | | **Engagement Measuring** | 9.4 (32 reviews) ✓ Verified | 9.2 (64 reviews) | | **Patient Satisfaction Management** | Not enough data | 9.0 (56 reviews) | | **EHR Integration** | Not enough data | 8.9 (52 reviews) | | **IPC Systems Integration** | Not enough data | Feature Not Available | #### Generative AI | Feature | Artera | Klara | |---|---|---| | **AI Text Summarization** | Not enough data | 8.6 (16 reviews) | ### Telemedicine | Product | Score | Reviews | |---|---|---| | **Artera** | N/A | N/A | | **Klara** | 9.4/10 | 22 | #### Technology | Feature | Artera | Klara | |---|---|---| | **Telecommunications** | Not enough data | 9.5 (22 reviews) | | **Low Bandwidth Support** | Not enough data | 9.8 (20 reviews) | | **EHR Integration** | Not enough data | 8.9 (20 reviews) | #### Administration | Feature | Artera | Klara | |---|---|---| | **Practice Branding** | Not enough data | 8.9 (20 reviews) | | **Practice Specific** | Not enough data | Feature Not Available | | **Charting And Documentation** | Not enough data | Feature Not Available | #### Compliance | Feature | Artera | Klara | |---|---|---| | **HIPAA Compliance** | Not enough data | 9.6 (22 reviews) | | **State Regulation Compliance** | Not enough data | 9.7 (19 reviews) | ### AI Voice Assistants | Product | Score | Reviews | |---|---|---| | **Artera** | N/A | N/A | | **Klara** | N/A | N/A | #### Voice Recognition - AI Voice Assistants | Feature | Artera | Klara | |---|---|---| | **Voice Recognition** | Not enough data | Not enough data | #### Speech Synthesis - AI Voice Assistants | Feature | Artera | Klara | |---|---|---| | **Speech Synthesis** | Not enough data | Not enough data | | **Customizable speech** | Not enough data | Not enough data | | **Multiple voice actions** | Not enough data | Not enough data | #### Security and privacy - AI Voice Assistants | Feature | Artera | Klara | |---|---|---| | **Encrypted communication** | Not enough data | Not enough data | #### Compatibility - AI Voice Assistants | Feature | Artera | Klara | |---|---|---| | **Cross platform compatibility** | Feature Not Available | Not enough data | ### AI Patient Engagement & Operations | Product | Score | Reviews | |---|---|---| | **Artera** | N/A | N/A | | **Klara** | N/A | N/A | #### Patient Communication & Engagement | Feature | Artera | Klara | |---|---|---| | **Personalized Patient Outreach** | Not enough data | Not enough data | | **Intelligent Chatbots & Virtual Assistants** | Not enough data | Not enough data | | **Two-Way Patient Messaging** | Not enough data | Not enough data | | **AI-Powered Appointment Reminders** | Not enough data | Not enough data | #### Scheduling & Access Optimization | Feature | Artera | Klara | |---|---|---| | **Self-Service Appointment Scheduling** | Not enough data | Not enough data | | **Digital Intake & Pre-Visit Forms** | Not enough data | Not enough data | | **AI-Based Scheduling Optimization** | Not enough data | Not enough data | | **Waitlist & Cancellation Management** | Not enough data | Not enough data | #### Care Coordination & Automation | Feature | Artera | Klara | |---|---|---| | **Risk Stratification & Patient Prioritization** | Feature Not Available | Not enough data | | **Automated Care Pathway Guidance** | Not enough data | Not enough data | | **Referral Management** | Feature Not Available | Not enough data | #### Operational Intelligence & Integration | Feature | Artera | Klara | |---|---|---| | **Predictive No-Show Analytics** | Feature Not Available | Not enough data | | **EHR & Practice Management Integration** | Not enough data | Not enough data | | **Operational Performance Dashboards** | Not enough data | Not enough data | ### Appointment Reminder | Product | Score | Reviews | |---|---|---| | **Artera** | 10.0/10 | 6 | | **Klara** | N/A | N/A | #### Features | Feature | Artera | Klara | |---|---|---| | **Standalone Booking** | Not enough data | Not enough data | | **Integrated App** | Not enough data | Not enough data | | **SMS** | 10.0 (5 reviews) | Not enough data | | **Email** | Not enough data | Not enough data | | **Voice** | Not enough data | Not enough data | | **Confirmation and Cancellation** | Not enough data | Not enough data | --- ## Categories **Shared Categories (4):** [Patient Engagement Software](https://www.g2.com/categories/patient-engagement), [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging), [Patient Intake Software](https://www.g2.com/categories/patient-intake), [Patient Scheduling Software](https://www.g2.com/categories/patient-scheduling) **Unique to Artera (5):** [Healthcare Analytics Software](https://www.g2.com/categories/healthcare-analytics), [Patient Relationship Management (PRM) Software](https://www.g2.com/categories/patient-relationship-management-prm), [Appointment Reminder Software](https://www.g2.com/categories/appointment-reminder), [AI Patient Engagement & Operations Software](https://www.g2.com/categories/ai-patient-engagement-operations), [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants) **Unique to Klara (1):** [Telemedicine Software](https://www.g2.com/categories/telemedicine) --- ## Reviewer Demographics ### By Company Size | Segment | Artera | Klara | |---|---|---| | **Small-Business** | 12.7% | 75.7% | | **Mid-Market** | 67.1% | 20.4% | | **Enterprise** | 20.3% | 3.9% | ### By Industry #### Artera - **Hospital & Health Care:** 44.9% - **Medical Practice:** 39.7% - **Health, Wellness and Fitness:** 9.0% - **Mental Health Care:** 2.6% - **Telecommunications:** 1.3% - **Non-Profit Organization Management:** 1.3% - **Consumer Services:** 1.3% #### Klara - **Medical Practice:** 43.7% - **Hospital & Health Care:** 35.0% - **Health, Wellness and Fitness:** 7.8% - **Mental Health Care:** 2.9% - **Alternative Medicine:** 2.9% - **Plastics:** 1.9% - **Media Production:** 1.0% - **Insurance:** 1.0% - **Human Resources:** 1.0% - **Cosmetics:** 1.0% - **Other:** 1.9% --- ## Alternatives ### Alternatives to Artera - [Luma Health](https://www.g2.com/products/luma-health/reviews) — 4.8/5 stars (84 reviews) - [Solutionreach](https://www.g2.com/products/solutionreach/reviews) — 4.3/5 stars (169 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews) - [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (569 reviews) - [Epic](https://www.g2.com/products/epic/reviews) — 4.2/5 stars (937 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1549 reviews) - [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (412 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews) ### Alternatives to Klara - [OhMD](https://www.g2.com/products/ohmd/reviews) — 4.8/5 stars (170 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (433 reviews) - [Luma Health](https://www.g2.com/products/luma-health/reviews) — 4.8/5 stars (84 reviews) - [Phreesia](https://www.g2.com/products/phreesia/reviews) — 3.9/5 stars (45 reviews) - [Spruce Health](https://www.g2.com/products/spruce-health/reviews) — 4.7/5 stars (338 reviews) - [SimplePractice](https://www.g2.com/products/simplepractice/reviews) — 4.1/5 stars (127 reviews) - [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (569 reviews) - [Carepatron](https://www.g2.com/products/carepatron/reviews) — 4.5/5 stars (527 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews) - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (374 reviews) --- ## Top Discussions ### Artera - Title: [Can you create group chats with your staff members](https://www.g2.com/discussions/24881-can-you-create-group-chats-with-your-staff-members) — 2 comments, 1 upvote > **Top comment:** "No, not that I'm aware of. You are just able to "tag" team members in reminders that you need them to look at." - Title: [Is there a way to see if pts have viewed the messages?](https://www.g2.com/discussions/is-there-a-way-to-see-if-pts-have-viewed-the-messages) — 2 comments, 1 upvote > **Top comment:** "No, there is not" - Title: [I know that we can send internal messages but im not really sure how.](https://www.g2.com/discussions/i-know-that-we-can-send-internal-messages-but-im-not-really-sure-how) — 2 comments, 1 upvote > **Top comment:** "If you’re referring to notifying another coworker of a message sent from a patient you can tag their name with the @ symbol " - Title: [How does well health make money?](https://www.g2.com/discussions/how-does-well-health-make-money) — 1 comment > **Top comment:** "www heb com survey https://www.naturalhealthscam.com/www-heb-com-survey/" - Title: [What does well app do?](https://www.g2.com/discussions/what-does-well-app-do) — 1 comment > **Top comment:** "Gives a secure way to text patients, about appointments, different events our clinic offers, reminders to bring insurance, id, ect to appointments. It also..." ### Klara - Title: [What does Klara do?](https://www.g2.com/discussions/what-does-klara-do) — 1 comment > **Top comment:** "I used them for communicating with my patients and sending customizable intake forms (via jotforms). Evidently they also do much more. They are also wicked..." - Title: [What is Klara app?](https://www.g2.com/discussions/what-is-klara-app) — 1 comment *(includes official response)* > **Top comment:** "Comment deleted by user." - Title: [How much does Klara cost?](https://www.g2.com/discussions/how-much-does-klara-cost) — 1 comment > **Top comment:** "Too much for a solo practice. There are less expensive options that do the same thing. " --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/artera-vs-klara)