# Vanillasoft Reviews **Vendor:** Vanillasoft **Category:** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement) **Average Rating:** 4.5/5.0 **Total Reviews:** 650 ## About Vanillasoft Vanillasoft is the only sales engagement software that has \*built in\* lead management and auto dialling. Its the best for fast-moving revenue teams. Most sales engagement tools orchestrate and automate communication channels, standardize workflows, cadences, and scripts, and provide reporting and analytics. But, most sales engagement software rely on external CRMs to manage lists, and external dialers to launch calls. Vanillasoft's sales engagement software has an embedded, native auto dialer. We evaluate rank and serve the next best lead in real time, as an industry-leading lead management tool. Plus, Vanillasoft optimizes agent outreach deliverability, making sure that every call, SMS and email reach their destination. The primary audience for Vanillasoft are organizations with fast-moving revenue teams that rely on quick and effective communication with leads. The platform is tailored for teams that prioritize responsiveness and efficiency, making it an ideal choice for industries such as real estate, insurance, and financial services. With its focus on optimizing lead engagement, VanillaSoft serves as a critical tool for fast-moving revenue teams aiming to enhance their performance and streamline their processes. Fast moving revenue teams love Vanillasoft's: - Material, dramatic increases in agent activity - often 500% increase - Increases in agent productivity - up to 94% - Increases in agent actions per hour - 3x - 35% increase in call connections G2 Sales Engagement users say it clearly- we help teams move faster by being 1. The Easiest To Do Business with 2. The Best User Adoption 3. The Easiest To Use Vanillasoft users get going faster, get agents working sooner, and ramping to be productive faster. Vanillasoft ensures that communication is timely and effective. The platform's lead management and sales automation manages the sequence of calls, emails, and texts, ensuring that messages are sent in the optimal order and with the appropriate content. This capability not only improves the likelihood of successful contact but also helps agents avoid common pitfalls such as spam filters and blocked calls. By streamlining communication, Vanillasoft enhances the overall effectiveness of sales efforts, allowing teams to reach their leads more consistently. Overall, Vanillasoft's comprehensive system is built on the principles of effectiveness and efficiency, equipping sales teams with the tools they need to succeed in a competitive landscape. By prioritizing leads, simplifying agent activities, and optimizing communication, Vanillasoft stands out as a valuable solution for organizations looking to enhance their sales processes and achieve better results. ## Vanillasoft Pros & Cons **What users like:** - Users find VanillaSoft to be extremely **user-friendly** , streamlining their workflow and enhancing overall productivity. (63 reviews) - Users commend VanillaSoft for its **intuitive interface** , simplifying account management and enhancing productivity in sales efforts. (23 reviews) - Users appreciate the **ease of use** of VanillaSoft, finding it user-friendly and efficient for both reps and managers. (23 reviews) - Users find VanillaSoft to be a **time-saving tool** that enhances productivity and streamlines outreach efforts effectively. (22 reviews) - Users value the **convenience of managing leads** with complete contact information and integrated communication options. (21 reviews) - Easy Setup (20 reviews) - Navigation Ease (18 reviews) - Integrations (17 reviews) - Users highlight the **user-friendly interface** of VanillaSoft, making integration and CRM usage seamless and efficient. (16 reviews) - Features (14 reviews) **What users dislike:** - Users experience occasional **slow loading** times with Vanillasoft, causing delays in accessing information and navigating reports. (15 reviews) - Users often face **call issues** with VanillaSoft, citing frequent disconnections and disappointing performance during calls. (13 reviews) - Users report experiencing **slow performance** with Vanillasoft, including lagging and delays between actions and reports. (12 reviews) - Users find the **missing features** in VanillaSoft, such as saving client info and a mobile app, frustrating. (10 reviews) - Users report frequent **connectivity issues** with VanillaSoft, leading to interruptions and professional embarrassment during calls. (9 reviews) - Users report a **learning difficulty** with Vanillasoft due to frequent errors and challenging management as a CRM. (9 reviews) - Users express frustration over the **delays in dialing** , often impacting their efficiency in lead management. (8 reviews) - Limited Customization (8 reviews) - Technical Issues (8 reviews) - Clunky Design (7 reviews) ## Vanillasoft Reviews ### 1. Effective Call Management with Minor Glitches **Rating:** 4.0/5.0 stars **Reviewed by:** phoebe g. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Vanillasoft?** I like how you can see all of the contact information on file, and it's very easy and accessible to use. It wasn't hard to navigate, and it makes VanillaSoft valuable to me because not many other software companies provide that easy accessible feature. It really stands out to me. **What do you dislike about Vanillasoft?** Sometimes I experience technical difficulties where my calls don't go through. **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft solves making calls across Canada, helping with distance and range. **Official Response from James Bishop:** > Hi Phoebe - thanks for the review! Really glad to hear that you find us easy to use. Thanks for the feedback about links loading - if you have not, do get in touch with our support team so that they can push the problem up to our product team, we always want to hear from users on how things are going! ### 2. Quick and User-Friendly for Task Management **Rating:** 5.0/5.0 stars **Reviewed by:** Ray H. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Vanillasoft?** I find VanillaSoft great because it keeps everything in order and is very easy to use. Managing and keeping track, especially the callbacks, is easy. I like the quickness and how self-explanatory it is. Setting it up only took 3-5 minutes, which was really convenient. **What do you dislike about Vanillasoft?** I like everything about it! **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft keeps everything in order and is easy to use. It helps manage everything efficiently and keep track, especially the callbacks. **Official Response from James Bishop:** > Hi Ray - thank you for your kind review and for taking the time. I am so glad to hear that we are helping you keep tack of callbacks and all of your other contacts to reach out to. That sort of workflow is exactly what we are trying to help with! Happy to hear that its landing well for you! ### 3. Highly Customizable—Easy to Make It Fit Our Needs **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Fund-Raising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Vanillasoft?** I love how customizable it is. We've really be able to make it what we need it to be! **What do you dislike about Vanillasoft?** That's it's so customizable! It can be hard to decide what to include and what not to. It's a good and a bad thing when setting it up. **What problems is Vanillasoft solving and how is that benefiting you?** It has made it possible for us to move through a high number of prospects and develop a very successful Leadership Annual Giving team. **Official Response from James Bishop:** > Hi - thanks for your review! I get you - the customization is pretty powerful. You probably had some help from our Success/Support team in set-up, but don't forget that they are there later too, to help out with customizing, re-thinking of your caller screen as your needs change and your organization evolves. Give them a shout if you ever need some help figuring out what to include or not to, or how to do customizations you might not have thought of! ### 4. Makes Calling Much More Convenient **Rating:** 5.0/5.0 stars **Reviewed by:** Obi A. | Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Vanillasoft?** I like the fact that it makes calling much more convenient for me **What do you dislike about Vanillasoft?** The interface of the home page could be more detailed **What problems is Vanillasoft solving and how is that benefiting you?** It is helping me by making calling clients much easier **Official Response from James Bishop:** > Hi Obi - thank you for taking the time to do a review for us! Glad to hear that you find Vanillasoft helpful with your calling. I hear you on the Interface on the home screen. The product team and developers have been working on that. I have seen some previews and they look really good . ### 5. Easy to Use Dialer That Keeps Outreach Organized and Productive **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Vanillasoft?** easy to use and keeps daily outreach organized and efficient. The dialer and lead flow help maximize productivity, reduce wasted time, and ensure consistent follow-up. It works well for high-volume calling and makes managing prospects straightforward. **What do you dislike about Vanillasoft?** Some features could be more customizable, and there is a learning curve at first. Occasional lag or minor technical issues can occur, but overall they do not significantly impact daily use. **What problems is Vanillasoft solving and how is that benefiting you?** Vanillasoft helps solve the problem of inconsistent follow-up and inefficient outbound outreach. It keeps leads organized, automates call flow, and ensures reps stay on task with daily priorities. This results in higher productivity, better contact rates, and more consistent engagement without manual tracking. **Official Response from James Bishop:** > Hi there - thanks for your review! We are so glad to hear that you are finding Vanillasoft helpful for your outreach and dialing. Less wasted time and consistent follow-up is what we are doing our best to help with! ### 6. User-Friendly with Key Improvements **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2025 **What do you like best about Vanillasoft?** I like how VanillaSoft is simple and very user-friendly. It helps me move things along from one task to the next and the updates have been really helpful. The notes feature is important for keeping track of our call cadence or if someone has to cover for us in our position. Plus, the initial setup was easy for my team. **What do you dislike about Vanillasoft?** The calendar is a little difficult to use, and also making certain calls a priority is an issue. I'd like to see more mobile options added. **What problems is Vanillasoft solving and how is that benefiting you?** I use VanillaSoft for sales with clients and organizing leads, which helps move things smoothly and keeps everything updated. **Official Response from James Bishop:** > Thanks so much for your review! Really glad to hear that you find Vanillasoft helps keeping you moving you along, so you can be efficient and effective. Good call out on the calendar - our support team would love to hear about what the specific problems are so we can push your feedback up to the product team. I know some updates are coming, but good to hear from our users! ### 7. Intuitive and Makes Communication Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Farsen B. | Employee contractor, Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Vanillasoft?** Like how it’s very intuitive and gives me a easy way to communicate **What do you dislike about Vanillasoft?** Could be better at having a better UI, that’s it **What problems is Vanillasoft solving and how is that benefiting you?** It solves communication barriers **Official Response from James Bishop:** > Hi Farsen - I appreciate you taking the time to write a review for us! I hear yo on the UI - its a bit...dated. I can tell you though that there is an update coming that looks really great, based on the previews I have seen recently. Stay tuned! Glad to hear that Vanillasoft is making your communication outreach easy! ### 8. Great Callback Update Visibility, with Room to Improve **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Vanillasoft?** I really like that they give us the option to receive updates on every callback across all clients. **What do you dislike about Vanillasoft?** I don't like that sometimes my messages say they go through and once i pass the lead and go back to it, it disappears. **What problems is Vanillasoft solving and how is that benefiting you?** vanilla helped fix call failing and that helped me get in contact with a lot of missed clients. **Official Response from James Bishop:** > Hi there - thanks for taking the time to write us a review! ### 9. Easy to Use but Needs Email Integration Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Joslyn A. | Optical Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Vanillasoft?** I find VanillaSoft easy to use, which makes handling tasks more straightforward. I also value the pre-saved templates for text and email, which help streamline communication and save time. The callbacks feature in VanillaSoft is particularly useful. **What do you dislike about Vanillasoft?** The email replies by students aren't uploaded. **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft helps with enrolling students by offering easy-to-use features like call backs and pre-saved templates in text and email. ### 10. Effortlessly Keeps Everything in Order, Perfect Dialer, 10/10 Recommendation **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer C. | CSR, Small-Business (50 or fewer emp.) **Reviewed Date:** July 28, 2025 **What do you like best about Vanillasoft?** I love that VanillaSoft keeps everything in order, which is crucial for my job. I appreciate how it ensures that calls come through correctly and that records are well-maintained. The dialer works perfectly, making my work more efficient. I find the callback section to be really useful and that’s something I genuinely appreciate. VanillaSoft makes my work life more orderly and reliable. **What do you dislike about Vanillasoft?** I feel there could be improvements in the messaging features of VanillaSoft. It seems I would prefer to have additional functionalities in this area to enhance communication. **What problems is Vanillasoft solving and how is that benefiting you?** I find VanillaSoft keeps everything in order, ensuring that calls are answered correctly and the dialer works perfectly. **Official Response from James Bishop:** > Hi Jennifer - thanks for your glowing review! I can't believe I missed this back in the fall. Happy to hear that we are helping out with your day to day and makes things more efficient for you. Point taken on messaging features - both email and SMS - enhancements are on the way, stay tuned! ### 11. Efficient Dialer with Minor Outage Issues **Rating:** 4.0/5.0 stars **Reviewed by:** Danny T. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about Vanillasoft?** I like VanillaSoft because it's easy to use, which makes my work simpler. The dialer feature specifically stands out to me as it makes making calls quick and easy, enhancing my efficiency. **What do you dislike about Vanillasoft?** I dislike the random outages with VanillaSoft. Sometimes the dialer just goes down, which is frustrating. **What problems is Vanillasoft solving and how is that benefiting you?** I use VanillaSoft's dialer for quick and easy calls, making communication efficient and straightforward. **Official Response from James Bishop:** > Hi Danny - thanks for your review, I appreciate you taking the time. Yes - we had some outages earlier this spring that were frustrating for everyone, to say the least. We have since migrated to a new, upgraded platform which have resolved those issues - but they were unfortunate for sure. I am happy to hear that the dialer especially is making your work simpler - we are happy to hear it! ### 12. Effortless Calling, Seamless Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Carly M. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Vanillasoft?** I really like how easy the call process is with VanillaSoft. It makes connecting with our callers straightforward and efficient. I also enjoy flipping through the screens, which helps streamline our interactions. Additionally, the initial setup of VanillaSoft was very easy, which was a significant plus. **What do you dislike about Vanillasoft?** None **What problems is Vanillasoft solving and how is that benefiting you?** I find VanillaSoft connects me easily with our callers and makes the call process effortless. **Official Response from James Bishop:** > Hi Carly - thanks so much for your review - "Solves All Problems" is the sort of headline that makes our hearts sing! ### 13. Effortless Prospect Access, Simplified UI **Rating:** 4.5/5.0 stars **Reviewed by:** Faris M. | Co-Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Vanillasoft?** I like that VanillaSoft is easy to use, which makes my workflow smoother. One of the features I use the most is the ability to access email within the script responses, which simplifies communication for me. **What do you dislike about Vanillasoft?** Maybe the UI user interface design. It should just match what is currently being offered. **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft provides easy access to prospect's email, phone number, and address. **Official Response from James Bishop:** > Hi Faris - I SO HEAR you about the interface - good news is, updates are coming, and a few exciting things about the UI to go with an update. Stay tuned - our product marketing team has been inviting customers to preview webinars as releases come up, so watch your inbox. Glad to hear that we are making your workflow smoother! ### 14. Excellent user friendly CRM tool **Rating:** 5.0/5.0 stars **Reviewed by:** nicholas B. | Senior Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Vanillasoft?** Very simple and user friendly platform and very reliable contractability of leads. **What do you dislike about Vanillasoft?** Nothing really. Can't think of anything I would change. **What problems is Vanillasoft solving and how is that benefiting you?** Vanillasoft has streamlined my ability to manage lead flow ensuring that leads are contacted timely and efficiently as well as managing follow up contacts efficiently. Vanillasoft has also ensured that contact is made i.e calls/text/emails are going through effectively. **Official Response from James Bishop:** > Hi Nicholas, thanks for the review! Getting through to the lead contract is what we are aiming for, glad things are working out for you. ### 15. Effective Lead Management with Room for Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Julia P. | Beauty and Wellness Professional, Enterprise (> 1000 emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Vanillasoft?** I like that VanillaSoft has all the contact information I need and allows me to call and email leads. This feature is really convenient for managing my connections effectively. **What do you dislike about Vanillasoft?** I can't see when they open their email anymore. **What problems is Vanillasoft solving and how is that benefiting you?** I use VanillaSoft for getting leads and it helps with dialing. It has their info and I can call and email them. **Official Response from James Bishop:** > His Julia - thanks for the review (and the second review at that!) Being effective at managing leads is what we are aiming for - more time having conversations, less time doing busy work. Interesting call-out on email opens. Thats a curious gap that I have not come across - drop our support team a note if you have a minute, they are the front line for feedback like this and always want to hear about how we can make things better. ### 16. Excellent Service and Support - 2+ Years of Reliable Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Tina F. | licensed agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 24, 2025 **What do you like best about Vanillasoft?** I've been using Vanilla Soft for over 2 years every day and have had consistently positive experiences. The platform is incredibly user-friendly with intuitive navigation that makes daily operations smooth and efficient. What truly sets Vanilla Soft apart is their exceptional customer support. Whenever I've encountered an issue, their team has been readily available and responsive. I've never gone days waiting for a solution - they address problems quickly and effectively, which is crucial for maintaining productivity in my work. The ease of use combined with reliable, accessible support makes this dialer an excellent choice for anyone looking for a dependable calling solution. After 2+ years, I can confidently recommend Vanilla Soft based on their consistent performance and outstanding customer service. Rating: 5/5 stars **What do you dislike about Vanillasoft?** Learning curve - while easy to use, some advanced features took time to master **What problems is Vanillasoft solving and how is that benefiting you?** keeping up with schedule and can easily go to calendar and see appointments made in case any follow-up fell thru the cracks.. ### 17. Has potential but support is non existant **Rating:** 1.0/5.0 stars **Reviewed by:** cliff h. | Senior Sales associate, Mid-Market (51-1000 emp.) **Reviewed Date:** July 23, 2025 **What do you like best about Vanillasoft?** The CRM for managing leads is fantastic. I love how easy it is to navigate . Once set up properly the leads simply pop up in order and i can dial, email or text with ease. Setting follow ups easy . Easily 8 out of 10 for CRM side **What do you dislike about Vanillasoft?** The VS connect (dialer) has potential i suppose but the support team has no clue what they are doing. I have worked with many diffent dialers and softwares and this is by far the worst support experienced to date. . The team is responsive and gets back to me but they can never seem to resolve the simplest of problems. THey close tickets without proper follow up or actual testing to see if issue has been resolved resulting in me having to open the same ticket over and over for exact same problem . Currently if a use is alone in the queue on any given day and a call comes in , it will ring twice only. If agent misses call it will not loop back to the agent. The call goes into limbo and the caller will just hear ringing for an eternity with no voicemail options . How horrible is this for the potential customer (this is a sales line) . .This experience has cost me months of frustration and piles of sales commissions. **What problems is Vanillasoft solving and how is that benefiting you?** Great for lead management but the dialer software support does not function ### 18. Solid, User-Friendly with Room for Improvement **Rating:** 3.0/5.0 stars **Reviewed by:** Preston Z. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Vanillasoft?** I use VanillaSoft for my job and it works so well. I love VanillaSoft. The software helps us with data saving, which is crucial for maintaining our alumni base and allowing us to call them properly. The initial setup of VanillaSoft was easy. **What do you dislike about Vanillasoft?** I want a chat platform so admin can message non admin. **What problems is Vanillasoft solving and how is that benefiting you?** n/a **Official Response from James Bishop:** > Hi Preston, thanks for your review, I appreciate you taking the time. First - the idea of an in-platform chat is interesting. I'll pass that along to the product team. If you have a moment and are feeling like it, give our support team a call to tell them in more detail what you would like to be able to do. They capture ideas for the product roadmap all the time and would be happy to hear from you. Otherwise - I'm so glad to hear that Vanillasoft is helping with maintain your alumni data. Feeding call outcomes, or email opens/clicks/updated contact information or any of those things back into the database to help future calls is something we are most proud about for sure. ### 19. Effortless Usage and Integration Streamlines Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Justine C. **Reviewed Date:** October 28, 2025 **What do you like best about Vanillasoft?** I find VanillaSoft incredibly easy to use, which significantly enhances my workflow. The integration of leads into the system is seamless, making my work more efficient and streamlined. I particularly appreciate the dispositions feature, as it adds valuable functionality to my daily tasks. Moreover, VanillaSoft's overall streamlined nature greatly benefits my work, making everything smoother and more manageable. The calendar feature stands out as a beneficial aspect, aiding in my work organization. Having transitioned back to VanillaSoft after using another less satisfactory service, I have a renewed appreciation for its quality. The setup process was made simple and straightforward by my job, further demonstrating VanillaSoft's user-friendly nature. **What do you dislike about Vanillasoft?** I dislike the ten-second rule in between dispositioning leads. **What problems is Vanillasoft solving and how is that benefiting you?** I find VanillaSoft easy to use with well-integrated leads and a streamlined process, enhancing my contact with health insurance leads. ### 20. Easy to Use with an Intuitive, Well-Organized Layout **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Vanillasoft?** Very easy to use and intuitive layout. Most things are where you think they would be and its easy to navigate. **What do you dislike about Vanillasoft?** We are still dealing with tech issues from the last update. Tech support is hit or miss on resolving issues quickly **What problems is Vanillasoft solving and how is that benefiting you?** Keeps our CRM in order and allowing us to monitor callers **Official Response from James Bishop:** > Hi there - thanks for your review! Yes - the outages and migrations we worked through this spring have been frustrating to say the least. I'm glad that you are finding us easy to use and helps with call monitoring and good data in your CRM! ### 21. Make managing your leads a breeze **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah C. | Executive Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Vanillasoft?** VanillaSoft is easily compatible with all of the marketplaces I use for leadgen. When my leads turn on in an exterior platform that are routed with ease to Vanillasoft and all information is stored for my clients. The platform is easy to track on outreach, results of call, notes on the contact, and keeps everything streamlined for future use. The calendar feature for callbacks helps keep myself as well as agents who I have had as runners organized of when they have soft touchpoints with clients to check in. **What do you dislike about Vanillasoft?** The routing and wait times on the system give a feeling of clunkiness and a bit of an outdated feeling. Lack of customer support on the weekend when agents are working around the clock can be challenging when you need an answer to a question with immediacy. **What problems is Vanillasoft solving and how is that benefiting you?** Tracking leads, consistent touch points with leads with them being routed within a given schedule to ensure that they are reached out to increases likelihood of sales. Organization is everything in sales. ### 22. Efficient, Fast-Paced Sales Tool with One Small Scheduling Quirk Ask ChatGPT **Rating:** 4.0/5.0 stars **Reviewed by:** McGarrity H. | Agent, Small-Business (50 or fewer emp.) **Reviewed Date:** July 15, 2025 **What do you like best about Vanillasoft?** VanillaSoft is a powerful platform for high-volume outbound sales. I find it easy it is to stay organized with lead routing, scripts, call tracking, and follow-ups all in one place. The interface is fast and efficient, and I can knock out hundreds of dials a day without getting bogged down. It keeps me moving, and that's critical in my line of work. **What do you dislike about Vanillasoft?** The only real frustration I have is with the follow-up scheduling flexibility. If I set an appointment and the prospect doesn’t answer, I can’t just shift them into a "try again in a few hours" bucket easily. I have to reschedule every follow-up attempt manually, which slows me down a bit. It would be great to have more dynamic control over no-shows or quick reschedules. **What problems is Vanillasoft solving and how is that benefiting you?** It helps me manage a massive volume of outreach without losing track of leads. It solves the problem of follow-up fatigue by keeping my next step clear and automated. When I'm having to make multiple calls per minute, it keeps me focused and moving. That means more conversations, less admin, and higher close rates. ### 23. Easy Setup, Efficient Alumni Access **Rating:** 5.0/5.0 stars **Reviewed by:** Angela C. **Reviewed Date:** January 21, 2026 **What do you like best about Vanillasoft?** I use VanillaSoft and find it incredibly easy to use and access, which is great for my job. The comments section is really helpful as it allows us to write notes and detail what our alumni say during phone calls. Plus, the initial setup of VanillaSoft was very easy and smooth. **What do you dislike about Vanillasoft?** A lot of times the phone calls say failed to establish a call. **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft is an efficient way for me to access alumni at work. It's easy to use, allowing me to take detailed call notes with its comments section. **Official Response from James Bishop:** > Hi Angela - thanks for taking the time for your review, we really appreciate it! It sounds like we are helping you be more effective and efficient, as being easy to use should do! Sorry to hear about the calls not establishing correctly. Drop a line to our support team - they always want to hear whats going on and how they can help. ### 24. Effortless CRM with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Connor M. **Reviewed Date:** January 22, 2026 **What do you like best about Vanillasoft?** I like VanillaSoft for its ease of use, especially how it simplifies script usage by integrating scripts directly into the interface rather than needing a separate webpage or document. The initial setup was no trouble at all. **What do you dislike about Vanillasoft?** Much of the processes could be set up to be automated, more notifications to prospects regarding appointment times and their dates. **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft helps with scheduling, categorizing, and tracking the state of prospects in the enrollment process. It's easy to use and allows me to integrate scripts directly on the interface, which is convenient. **Official Response from James Bishop:** > Hi Connor - thanks for your review! We're happy to hear that Vanillasoft makes things easier for you. There are lots of things that we can automate for you - maybe there are some tweaks we can help you make? If not, we would love to hear more about what would make your automation work better - our support team are the best place for either! ### 25. Dependable and User-Friendly Tool for Daily Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Miss. R. **Reviewed Date:** January 21, 2026 **What do you like best about Vanillasoft?** I use VanillaSoft daily for work, and I'm very happy with it. It's dependable and very user-friendly, making it easy to maneuver. It helps me be productive at work, enabling me to be faster and more efficient. The initial setup was very easy, and overall, VanillaSoft is a great tool to help get through my workday. **What do you dislike about Vanillasoft?** Sometimes it freezes and you have to refresh the system. **What problems is Vanillasoft solving and how is that benefiting you?** I use VanillaSoft to look up profiles and accounts and reach out to prospects. It's dependable, user-friendly, and makes me more efficient and productive. **Official Response from James Bishop:** > Hi Miss R - thanks for the review - I appreciate it! Being productive, faster and more efficient is at the heart of what we try to do for our customers, so I am glad its working out for you! Freezing happens sometimes, its true, if its persistent, contact our support team or check our status page and see if its something on our end. ### 26. Timely Leads and Easy Disposition, But Needs Integrated Live Calendar **Rating:** 3.5/5.0 stars **Reviewed by:** josue c. | Insurance Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Vanillasoft?** I like that the leads come in with good timing, I like the easy way to disposition it. **What do you dislike about Vanillasoft?** I would like to see a callback or a new appointment calendar built in to the platform without having to switch pages ... aka doing it while on the call live through an interactive calendar **What problems is Vanillasoft solving and how is that benefiting you?** Easy way to dial without having to punch in numbers and end current calls to start the next call.. as well as some information coming in. Wish it was more populated with different information and make it an updated modern look ### 27. Effortless Sales Connection with VanillaSoft **Rating:** 4.0/5.0 stars **Reviewed by:** Urja D. | Student Ambassador at the Office of Annual Giving in Development & Alumni Relations **Reviewed Date:** January 20, 2026 **What do you like best about Vanillasoft?** I appreciate VanillaSoft for the ease of use when it comes to handling my sales work. I value the comments feature, which lets me leave and review important notes. I also find it really helpful that I can go back into my CRM whenever needed. The initial setup was super easy, and I love how flexible it is in terms of working with the different ways I want to tweak it. **What do you dislike about Vanillasoft?** maybe ease of communication with IT **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft helps me with the problem of connection with users and customers. **Official Response from James Bishop:** > Hi Urja - thank you for the review! So glad to hear that Vanillasoft is helping you out and making your days more efficient! ### 28. Great for Follow-Ups, But Glitches and Lead Filtering Issues Hold It Back **Rating:** 2.0/5.0 stars **Reviewed by:** Tierra M. | Health Insurance Advisor, Enterprise (> 1000 emp.) **Reviewed Date:** March 10, 2026 **What do you like best about Vanillasoft?** Easier follow ups and less manual tracking needed **What do you dislike about Vanillasoft?** It’s glitchy. My appointments disappear sometimes and it’s really hard to filter my leads **What problems is Vanillasoft solving and how is that benefiting you?** Appointment times are all wrong **Official Response from James Bishop:** > Hi Tierra - thanks for your review. I'm glad to hear that we are making things easier for your follow-ups and manual tracking. I am surprised that your appointment setting is performing as you say. I am sure you must have, but just to check - have you checked with Support on that? There might be a configuration issue going on that is hiding somewhere? ### 29. Easy to Customize and Navigate for Our Company’s Needs **Rating:** 5.0/5.0 stars **Reviewed by:** madison s. | Student Philanthropy Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Vanillasoft?** I like how easy it is to customize it to our company’s needs and how to navigate it **What do you dislike about Vanillasoft?** Sometimes it lags and I need to refresh my browser to have accurate data **What problems is Vanillasoft solving and how is that benefiting you?** They have really good caller service if we have questions and it helps me monitor all associates at once **Official Response from James Bishop:** > Hi Madison - thanks for your review! We are happy to hear that Vanillasoft is working well for you. Sorry to hear about the lagging - sometimes that might be us, sometimes that might be internet connection - check out our status page to see if its us. ### 30. Easy to Use and Manage Callers for Work **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Vanillasoft?** I use it for work and it's easy to use and manage callers **What do you dislike about Vanillasoft?** Sometimes the voice drop takes a while to work or sometimes it doesn't work at all. **What problems is Vanillasoft solving and how is that benefiting you?** They help to manage different participant groups like alums, prospective donors, past donors, etc **Official Response from James Bishop:** > Hi there - thanks for taking the time to write us a review! So glad to hear that we make managing callers easier! ### 31. Efficient and Reliable for Daily Workflows **Rating:** 4.0/5.0 stars **Reviewed by:** Alicia B. | Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Vanillasoft?** efficiency can lead to contacting customers quicker and improve service **What do you dislike about Vanillasoft?** Can be a slow system some days can delay getting out information **What problems is Vanillasoft solving and how is that benefiting you?** Being able to keep track on who needs to be contacted and who needs to be spoken to in regards to updates, schedule etc **Official Response from James Bishop:** > Hi Alicia B - thanks for your review! We aim to have customers contacted quicker, so its good to hear that is working well for you! System slow-downs can be a pain - and frankly, complicated as well. Check our status page to see if there is something happening on our side, sometimes its internet latency as well. ### 32. Unreliable Calling Feature, Frustrating Experience **Rating:** 0.5/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2025 **What do you like best about Vanillasoft?** organization **What do you dislike about Vanillasoft?** I really don't like that VanillaSoft Connect barely works. It drops in and out all the time, making me look unprofessional on calls. They always blame it on the 'servers' or some other excuse. It's embarrassing when it doesn't work as advertised, even though it could be great if it did. **What problems is Vanillasoft solving and how is that benefiting you?** I use VanillaSoft for organizing my clients, but VS Connect is unreliable, impacting my professionalism during calls. **Official Response from James Bishop:** > Hi and thanks for your review. You are right, our customers were impacted by a series of intermittent outages with our legacy VoIP platform in February. Our team took immediate steps to diagnose, find a solution, and migrate our customers to an upgraded VoIP platform. We have observed substantial improvement in uptime, system stability and reliability since. The outages were frustrating for everyone, and the solution took a bit of time, but these issues are resolved. ### 33. Easy Caller Progress Tracking and Daily Reports, but Could Use a Visual Refresh **Rating:** 3.5/5.0 stars **Reviewed by:** Jonathan Y. | Director of Annual Giving, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about Vanillasoft?** Easy to use and view caller progress. It also has great reports that we use on a daily basis. **What do you dislike about Vanillasoft?** The platform feels a bit outdated and could use a visual refresh. **What problems is Vanillasoft solving and how is that benefiting you?** It allows our students a way to reach out to our alumni to fundraise. **Official Response from James Bishop:** > Hi Jonathan - thanks for the review! Glad to hear that we are working out well for you with the tracking and reporting. No argument on the dated feeling - there are updates coming, stay tuned! ### 34. User-Friendly but Stability Needs Improvement **Rating:** 2.5/5.0 stars **Reviewed by:** Rey S. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Vanillasoft?** I like VanillaSoft because it's easy to use and I find the UI interface contributes to the ease of the software. **What do you dislike about Vanillasoft?** Sometimes it crashes and doesn't work. **What problems is Vanillasoft solving and how is that benefiting you?** I use VanillaSoft for calling alumni and managing the database. It's easy to use. **Official Response from James Bishop:** > Hi Rey - thanks for writing a review, I appreciate you taking the time. We did have an unfortunate series of outages early this spring. We migrated to a new VoIP platform and the stability issues that we had have been solved. I am glad that you find us easy to use! ### 35. Easy Donor Lookup with Quick, Accessible Buttons **Rating:** 5.0/5.0 stars **Reviewed by:** Kylie T. | Engagement Center Ambassador, Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Vanillasoft?** I think how easy it is to find information and locate donors through easy access buttons **What do you dislike about Vanillasoft?** Sometimes it randomly closes me out or refreshes the screen to different scripts mid call **What problems is Vanillasoft solving and how is that benefiting you?** It helps me solve all problems I encounter **Official Response from James Bishop:** > Hu Kylie - thank you so much for taking the time to write us a review! We are happy to hear that its easy to find informations for your donors - sounds like it makes work a bit easier! ### 36. Effortless Fundraising with User-Friendly Interface **Rating:** 5.0/5.0 stars **Reviewed by:** pavan v. **Reviewed Date:** January 21, 2026 **What do you like best about Vanillasoft?** I find VanillaSoft makes it easier to reach out to people. I like that the UI is easy to use, navigate, and learn. It's straightforward to train others on how to use it. The initial setup was very easy and straightforward, and the customer support was really helpful. **What do you dislike about Vanillasoft?** Nothing **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft makes it easier to reach out to people. The UI is easy to navigate, learn, and train others on, and the initial setup was very straightforward with helpful customer support. **Official Response from James Bishop:** > Hi Pavan - thanks for the review! Being easy to use and fast to get going is something we are pretty proud of, I'm glad its working well for you! Getting ramped up fast and producing fast is key for fundraisers like you (and other revenue teams too!). ### 37. Simplifies Outreach with Intuitive UI **Rating:** 4.5/5.0 stars **Reviewed by:** Payton D. **Reviewed Date:** January 20, 2026 **What do you like best about Vanillasoft?** I like that VanillaSoft has a straightforward UI, which makes it easier to use. I appreciate that almost everything is on one page, streamlining my workflow. The voicemail drop feature works well for me, and it's really nice that I can record one voicemail and use it over and over. **What do you dislike about Vanillasoft?** I think transferring to VS Connect could be smoother. **What problems is Vanillasoft solving and how is that benefiting you?** I use VanillaSoft for calling alumni. It has a straightforward UI and I like that almost everything is on one page. **Official Response from James Bishop:** > Hi Payton - thanks so much for your review, we appreciate it! Sounds like the streamlined workflow is making your day a bit easier which we are glad to hear! ### 38. Effortless to Use, Smooth Day-to-Day Performance **Rating:** 5.0/5.0 stars **Reviewed by:** Chris L. | Insurance Broker, Enterprise (> 1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Vanillasoft?** Ease of use, everything works smoothly on a day-to-day basis. **What do you dislike about Vanillasoft?** I can't think of anything wrong with the software itself. **What problems is Vanillasoft solving and how is that benefiting you?** It helps me keep track of existing clients, as well as route incoming new leads in an efficient manner. **Official Response from James Bishop:** > Hi Chris - thanks so much for your glowing review! Happy to hear that Vanillasoft is smooth for you. (there is an ice cream soft-serve joke in there somewhere) ### 39. Excellent for Sales Engagement with Clients and Accountancy **Rating:** 5.0/5.0 stars **Reviewed by:** Badu p. | Founder / C.EO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2026 **What do you like best about Vanillasoft?** The sales engaging aspect with clients and accountancy. **What do you dislike about Vanillasoft?** The pricing is the thing that I will urge developers to consider. **What problems is Vanillasoft solving and how is that benefiting you?** It helps our company to engage clients. **Official Response from James Bishop:** > Hi Badu - thank you so much for your kind words and taking the time to write us a review! ### 40. Amazing Prospecting Tool That Keeps Targets Engaged **Rating:** 4.5/5.0 stars **Reviewed by:** Joseph D. | director of growth, Small-Business (50 or fewer emp.) **Reviewed Date:** April 17, 2026 **What do you like best about Vanillasoft?** amazing prospecting tool that helps me keep my targets engaged **What do you dislike about Vanillasoft?** limited characters for SMS, wish it could be minimum 200 characters **What problems is Vanillasoft solving and how is that benefiting you?** great way to make calls, use crm and send emails and SMS ### 41. Easy Texting, Emailing, and Calling Customers in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Vanillasoft?** It is an easy way to text, email, and call customers. **What do you dislike about Vanillasoft?** Sometimes the software would have glitches or would be slow. **What problems is Vanillasoft solving and how is that benefiting you?** They are fully integrated with many other platforms and are constantly evolving. **Official Response from James Bishop:** > Hi and thanks for your review. We're glad that we make your multi-channel outreach easy. Totally hear you on some glitches we experienced earlier this spring - we have migrated to a new platform which has resolved the intermittent issues. ### 42. Very Basic and User-Friendly Software **Rating:** 5.0/5.0 stars **Reviewed by:** Adrian M. | Account Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** January 20, 2026 **What do you like best about Vanillasoft?** The software is very basic to use and user friendly **What do you dislike about Vanillasoft?** the simpleness of the system and haven't encountered any problem using it **What problems is Vanillasoft solving and how is that benefiting you?** It allows me to track my cold leads and easy to set appointment **Official Response from James Bishop:** > Hi Adrian - thanks for your review! We are so glad to hear that Vanillasoft is user-friendly for you, and no problems so far. Be sure to reach out to our support team if any hiccups come up. ### 43. Clean Software **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Vanillasoft?** Very clean UI and easy to navigate. Simple yet deatailed **What do you dislike about Vanillasoft?** Vanilla soft sometimes glitches with the data and some features don’t work sometimes **What problems is Vanillasoft solving and how is that benefiting you?** Solves having to call and input data manually **Official Response from James Bishop:** > Hi there - thanks for your review, I appreciate you taking the time! I'm glad to hear that you find the UI easy and simple to navigate. I know that there are improvements coming, which should make it even better for you! ### 44. Smooth Sales Boost, But Text Messaging Needs Work **Rating:** 5.0/5.0 stars **Reviewed by:** Alex B. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2026 **What do you like best about Vanillasoft?** I like that VanillaSoft is smooth and quick and works great. The initial setup was very easy, which I really appreciated. **What do you dislike about Vanillasoft?** Text messaging could be better. **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft helps me sell faster. **Official Response from James Bishop:** > Hi Alex - thanks for your review - glad things are working well for you! What sort of text messaging changes are you looking for? I know we have a pretty big release for SMS automation coming soon, so watch for invitations to preview webinars that I think are happening now (April 2026). ### 45. All-in-One Contact Management, Seamless Setup **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa G. **Reviewed Date:** January 22, 2026 **What do you like best about Vanillasoft?** I like VanillaSoft because it allows me to have all contact info in one place and it's easy to use. The initial setup was seamless. **What do you dislike about Vanillasoft?** I don't like that only one number is labeled SMS. If there are multiple phone numbers listed, all should have the SMS feature. **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft helps me with outreach by providing all contact info in one place and being easy to use. **Official Response from James Bishop:** > Hi Vanessa - thanks for the review! I love your headline of "all-in-one" - right you are! We are pretty proud to have an all-in-one platform, and I'm glad to hear its working well for you. Interesting point about SMS labeling of phone numbers. Our support team is the front line to collect that sort of feedback - drop them a line, they are always happy to see how we can help. ### 46. Effortless Lead Management with VanillaSoft **Rating:** 4.5/5.0 stars **Reviewed by:** Antonio G. | Admissions advisor **Reviewed Date:** January 20, 2026 **What do you like best about Vanillasoft?** I like VanillaSoft because it allows me to follow up with leads and organizes it based on how often I should be in contact. I appreciate the simplicity of it, and everything works fine for me. The initial setup was also easy. **What do you dislike about Vanillasoft?** Nothing **What problems is Vanillasoft solving and how is that benefiting you?** VanillaSoft allows me to follow up with leads and organizes contact frequency. I like the simplicity of it. **Official Response from James Bishop:** > Hi Antonio - thanks for the awesome review! We are do glad to hear that Vanillasoft takes care of some of your busy work. Do get in touch if there is anything you need a hand with! ### 47. Effortless Call Management with Intuitive Interface and Seamless Email Integration **Rating:** 4.5/5.0 stars **Reviewed by:** Anonymous P. | Self Employed, Small-Business (50 or fewer emp.) **Reviewed Date:** November 04, 2025 **What do you like best about Vanillasoft?** Ease of use and end user interface. Easy call disposition. Simple call notes. Ability to integrate with email services. **What do you dislike about Vanillasoft?** Update rollout without notice to users. Customer Support does not like to admit there is a problem with VS and would rather blame it on Chrome functionality, etc. **What problems is Vanillasoft solving and how is that benefiting you?** Easy to see my call notes, submit qualified meetings, and schedule call backs. ### 48. Very functional crm **Rating:** 5.0/5.0 stars **Reviewed by:** Stevan P. | Senior Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2023 **What do you like best about Vanillasoft?** I love the aesthetics. It is very user friendly. Some CRM are very complicated but from day one it was easy to navigate and understand **What do you dislike about Vanillasoft?** If i had to choose something I dislike I would say that the dialer is separate. Not really a issue. But only small thing I think could be changed **What problems is Vanillasoft solving and how is that benefiting you?** vanilla soft is enabling me to grow my business ### 49. Effortless Lead Management with VanillaSoft **Rating:** 5.0/5.0 stars **Reviewed by:** Diamonique B. **Reviewed Date:** January 27, 2026 **What do you like best about Vanillasoft?** I like that VanillaSoft is easy to use. It helps me sift through leads quicker and it's easy to result leads. The initial setup was easy too. **What do you dislike about Vanillasoft?** I don't like the buffering, but that's really due to the wifi. **What problems is Vanillasoft solving and how is that benefiting you?** I use VanillaSoft as a lead pipeline to quickly and easily sift through and manage leads. **Official Response from James Bishop:** > Hi Diamonique - thank you so much for your review! Making your way through leads faster and more effectively is exactly what we are trying to help with. Right you are that buffering is sometimes wifi - and yeah, sometimes us - check our status page if you are ever unsure. ### 50. All-in-One Convenience, But Slow Page Loads **Rating:** 4.5/5.0 stars **Reviewed by:** Brianna L. | Student Supervisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Vanillasoft?** I like how it is all in one software, everything is accessible and easily interpreted without proper training of the system. **What do you dislike about Vanillasoft?** I do not like how vanilla soft is slow and takes a while to shift between pages or reports **What problems is Vanillasoft solving and how is that benefiting you?** Vanilla soft outlines our fundraising goals and analytics for every shift. It also tracks donations and funds donated for each ambassador. ## Vanillasoft Discussions - [Is there any way for vanilla soft to set up automatic emailing campaigns?](https://www.g2.com/discussions/is-there-any-way-for-vanilla-soft-to-set-up-automatic-emailing-campaigns) - 3 comments, 2 upvotes - [What is the best way to avoid double clicking to confirm call each time I click a contact and make an outbound call?](https://www.g2.com/discussions/24578-what-is-the-best-way-to-avoid-double-clicking-to-confirm-call-each-time-i-click-a-contact-and-make-an-outbound-call) - 2 comments, 1 upvote - [How can we optain more data based off sales calls?](https://www.g2.com/discussions/24537-how-can-we-optain-more-data-based-off-sales-calls) - 1 comment, 1 upvote - [What size company would this most be ideal for?](https://www.g2.com/discussions/24409-what-size-company-would-this-most-be-ideal-for) - 1 comment, 1 upvote - [How scalable and reliable is VanillaSoft?](https://www.g2.com/discussions/reliability-5d0ec12b-58a1-4699-933c-b4be2f41141d) - 2 comments, 1 upvote - [View Vanillasoft pricing details and edition comparison](https://www.g2.com/products/vanillasoft/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-05-24+14%3A58%3A30+-0500&secure%5Bsession_id%5D=0b7f6ac3-39c5-4d8a-9c72-53b4c3b8c360&secure%5Btoken%5D=0be92059fcb2cc49f7536ed49028d6bebb747949cc55b13f773a2ebd04938434&format=llm_user) ## Vanillasoft Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Argos](https://www.g2.com/products/smooth-code-argos/reviews) - [Blackbaud Raiser's Edge NXT](https://www.g2.com/products/blackbaud-raiser-s-edge-nxt/reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - [Ellucian CRM Advancement](https://www.g2.com/products/ellucian-crm-advancement/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Millennium](https://www.g2.com/products/abila-millennium/reviews) - [Ringy (formerly iSales)](https://www.g2.com/products/ringy-formerly-isales/reviews) - [Tessitura](https://www.g2.com/products/tessitura/reviews) - [Textdrip.com](https://www.g2.com/products/textdrip-com/reviews) ## Vanillasoft Features **Lead Generation** - Lead Builder - CRM Integration - Marketing Automation Integration - Social Media Integration - Data Import & Export Tools **Integrated Workflows** - Task Management - Email Tracking/Automation - Calls and Voice - Other Outreach Options - CRM Integration - Calendar - Shared Records **Agentic AI - Lead Scoring** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Decision Making **Agentic AI - Sales Performance Management** - Autonomous Task Execution - Natural Language Interaction - Proactive Assistance **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Attribution** - Lead Opportunity - Lead Assignment - Pipeline Acceleration **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Incentives** - Badges - Triggers - Commission Calculator - Leaderboards **Repeatability and Reportability** - Content Management - Workflow Management - Workflow Performance - Sales Coaching and Insights - Gamification **Discovery** - Lead Management - Scoring/Ranking - Lead Context **Contacts** - Personalization - Information Locater - Record Prospect Data **Personalization** - Profiles - Custom Reports - Dashboards - Goal Setting **AI and Automation** - Lead Prioritization - Lead Scoring - Best Time of Day Scheduling - Buyer Intelligence - Machine Learning **Management** - Conversion Viability - Workflow **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Administrative** - Integration - Employee Structure - Behavior Monitoring **Generative AI** - AI Text Generation **Platform** - Data Synchronization - Analysis **Agentic AI - Sales Engagement** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making ## Top Vanillasoft Alternatives - [Salesloft](https://www.g2.com/products/salesloft/reviews) - 4.5/5.0 (4,153 reviews) - [Outreach](https://www.g2.com/products/outreach/reviews) - 4.3/5.0 (3,495 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) - 4.4/5.0 (13,195 reviews)