Tekmetric Reviews & Product Details

The system is very easy to use. I love how detail and all the information it will gather. Customer Support is really great. I love working with their team. Also, Love that you can go to chat and get answers also and it is in a very timely matter. They are working daily on adding more options everyday. Love this software more and more each day. Review collected by and hosted on G2.com.

The least is the accounting side reporting but I work around that. It show who went into the RO# and when but doesn't always show what they did. The accounting side in a whole could also just be update. But I believe as of day they are working on soloving this problem. Review collected by and hosted on G2.com.

Everything is in one place. I haven’t had any issues with the software; it’s very easy to use and makes creating work orders straightforward. It integrates with everything we need and feels tailored to businesses. It’s not cloud-based, so performance is quick, and we can use it anywhere. Pricing is okay—like anything else, everything comes at a price. They stayed involved and made sure the onboarding was completed and satisfactory, and whenever I had a problem, they were there to help very quickly. With the new phones and AI intelligence, it’s also making things a lot easier for us to use. Review collected by and hosted on G2.com.

Honestly, I still haven’t found anything that feels like a downside to this software. Review collected by and hosted on G2.com.

I really like being able to easily provide pictures and videos of faults to our clients. the fact that I can grab my phone and have evidence of a failure in out customers hands in minutes really helps to maintain a good trust and rapport with clients, especially those that are weary of mechinaic to begin with. Review collected by and hosted on G2.com.

My biggest frustrations with tekmetric are that the labor times occasionally differ significantly from any of our other labor guides, so we do find ourselves double checking them to prevent shorting out technicians time. Review collected by and hosted on G2.com.

As an automotive shop owner ,I have tried several different shop management software options. Tek Metric offers a cleans easy to navigate interface. This particular aspect has made it easy for my technicians to switch over with only a small amount of training needed to get them up and running efficiently.

Tek Metric integrates seamlessly with many of the other products that our shop uses.

Tek Metric payments has been incredible and I have no regrets switching from my previous payment processor. The previous vendor I was calling almost every month with various issues. I have not once had to call Tek Metric regarding issues with payment processing.

The reports section of Tek Metric is a must have for any shop owner or manager. It allows me to break down the numbers and see where we need to improve and where we are excelling. Our shop also recently started using Tek Metric Marketing which allows us to send out text and email campaigns as well as followup with customers for reviews, to name a few. This has been a game changer.

One thing that I particularly appreciate, is Tek Metric's commitment to always improving their product. They take your suggestions seriously. Review collected by and hosted on G2.com.

In the two years that our shop has been using Tekmetric I have had no complaints. Any issue that we have come across has generally been lack of knowledge on our part and Tekmetric has been quick to respond with tutorials or one on one training. Review collected by and hosted on G2.com.

Tekmetric has been a total game-changer for managing our shop workflow. Its intuitive, modern interface makes it easy to write up estimates, create detailed job templates, and build inspection reports without a lot of extra steps.

A few standout features make a massive difference in our day-to-day operations. Job and estimate creation is especially streamlined: the layout is clean and fast, and writing jobs, searching parts, and organizing labor times takes a fraction of the time compared to legacy management systems. The digital vehicle inspections (DVIs) are also seamless. Being able to send clear inspections directly to customers via text or email, complete with photos and notes, builds trust quickly and has noticeably improved sales approvals.

Workflow management is another strong point. Moving repair orders through the shop pipeline keeps advisers and technicians on the same page, which helps cut down on bottlenecks and miscommunication. On top of that, the cloud-based access is genuinely convenient. We can pull up shop data, review reports, or track productivity from anywhere on a tablet or computer, which gives us a lot of flexibility.

Overall, Tekmetric simplifies shop management, speeds up repair order throughput, and helps us deliver a transparent, professional experience for our customers. Review collected by and hosted on G2.com.

I’d love to see deeper custom reporting filters, along with a few more direct third-party integrations available out of the box so I don’t have to rely on workarounds. That said, the core platform is rock-solid, and it keeps improving over time. Review collected by and hosted on G2.com.

WHAT I LIKE BEST ABOUT TEKMETRIC IS HOW USER-FRIENDLY AND ORGANIZED IT IS. IT MAKES BUILDING ESTIMATES, COMMUNICATING WITH CUSTOMERS, TRACKING REPAIRS, AND MANAGING THE ENTIRE REPAIR ORDER PROCESS MUCH EASIER. EVERYTHING IS IN ONE PLACE, WHICH SAVES TIME AND HELPS ME STAY ORGANIZED THROUGHOUT THE DAY. Review collected by and hosted on G2.com.

ONE THING I DISLIKE ABOUT TEKMETRIC IS THAT SOME FEATURES CAN TAKE EXTRA STEPS TO COMPLETE, AND CERTAIN PARTS OF THE SYSTEM COULD BE MORE CUSTOMIZABLE. I WOULD ALSO LIKE TO SEE MORE OPTIONS FOR CUSTOMIZING ESTIMATES, CANNED JOBS, REPORTS, AND WORKFLOW SETTINGS TO BETTER FIT THE WAY OUR SHOP OPERATES. Review collected by and hosted on G2.com.

Tekmetric is constantly improving based on the requests of the users. It has many features to track daily work flow. The interface is very user friendly and easy to follow. There are many integrations that make ordering and tracking financials easy. We almost never have any down time and we have access to the system on the computer and on our phones. Review collected by and hosted on G2.com.

There is isn't really anything I dislike. There are some features that could be improved and some features that can be added but it does seem like Tekmetric is constantly improving and it is only a matter of time until those things are even better. Review collected by and hosted on G2.com.

The software does a good job of automating the quoting process, and the user interface is straightforward and easy to navigate. Integration was fairly simple, and overall performance has been good. Moving in and out of invoices is quick, and the system does not feel overly complicated.

From a pricing standpoint, it makes sense when you consider that the billing and inspection software are combined into one platform rather than paying for two separate systems.

Support has been fairly good. They were not always able to answer every question immediately, so in some cases I had to test things myself while waiting for a response. That said, they were willing to follow up and find the answers when needed.

I cannot really comment on the AI or intelligence features yet, as I have not used them enough to properly evaluate that part of the system.

There is still quite a bit of room for improvement. The Tech Board is a good feature for submitting ideas and requesting new functionality, but getting a specific feature approved and implemented can take a long time, especially when it depends on receiving enough votes.

Overall, I think it is a good upgrade for a shop. The pricing is better than our previous setup, and having one system instead of using two separate platforms makes day-to-day operations simpler.

Overall rating: 8/10. Review collected by and hosted on G2.com.

Quick Quotes cannot be done without customer info, Cannot copy parts form one job to another job Review collected by and hosted on G2.com.

I find innovation in Tekmetric to be a key strength. They continuously try to innovate and improve, which adds a lot of value to my experience. The inspection process has become much better over time, thanks to the company's responsiveness to feedback. I also appreciate being able to get a hold of the company, as they answer calls, work on updates, and genuinely try to be a better system every day. Having everything in one place is incredibly helpful, as it combines service intelligence and auto vitals into a single system with inventory management. Although the inventory management could improve, it is still decent. Tekmetric is the only one, from my experience, that's truly trying to enhance shop management software. Review collected by and hosted on G2.com.

There are a few things that could be improved with Tekmetric. I'd really like to see the declined work terminology changed to deferred work; this distinction aligns better with other operating software and addresses the subtle differences in these terms. It's important to have multiple guests' names on one profile since many families share cars, and it currently makes retrieving information challenging on a daily basis. The recommendations section is new and while decent, there are specific changes I'd like to see. The initial setup was extremely difficult and lengthy, with the inventory transition being particularly complicated and inefficient, which took a long time to resolve. Also, the one-tiered labor guide matrix isn't sufficient. A multi-tiered matrix would be way more helpful, similar to systems like Protractor. These are daily issues that need addressing to improve the system further. Review collected by and hosted on G2.com.

Tekmetric is constantly improving and the software is already very good. There are improvements weekly. The developers have not settled on a good product. They always want it to be better. Review collected by and hosted on G2.com.

The one downside is that there is not a notification sound when a job changes status to alert either the techs or advisors that something is ready for them to work on. Review collected by and hosted on G2.com.