--- title: Tekmetric Reviews meta_title: 'Tekmetric Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 501 reviews by the users' company size, role or industry to find out how Tekmetric works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 501 scale: '5' date_modified: '2026-09-02' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Tekmetric Reviews **Vendor:** Sparkplug Studios **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 501 **AI Verified:** At least 10 G2 reviewers have confirmed using this product's AI features and functionality. ## About Tekmetric Tekmetric, the leading auto repair platform, improves auto repair shops through the relentless pursuit of innovation through customer feedback. Tekmetric’s all-in-one auto repair platform streamlines operations and empowers shops nationwide with shop management, integrated payments, marketing, technology integrations, and real-time data. With Tekmetric, shop owners can enhance productivity, boost profitability, and deliver a superior customer experience that keeps drivers coming back. Productivity. Revenue. Customer experience. Measure up, by every measure, with Tekmetric. Learn more by visiting our website 👇 ## Tekmetric Pros & Cons Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews. **What users like:** - Users love the **ease of use** of Tekmetric, making it simple to train staff and manage workflows effectively. (135 reviews) - Users appreciate the **seamless integrations** of Tekmetric, enhancing workflow and customer interactions effortlessly. (53 reviews) - Users appreciate the **seamless invoicing and inspection integration** of Tekmetric, enhancing efficiency and customer trust in their shops. (51 reviews) - Users value the **excellent customer support** from Tekmetric, ensuring smooth transitions and quick resolutions to queries. (44 reviews) - Users commend the **easy setup** of Tekmetric, highlighting a smooth transition and effective integration for their workflow. (37 reviews) - Time-saving (35 reviews) - Users highlight the **efficiency improvement** with Tekmetric, streamlining processes and saving valuable time. (34 reviews) - Simple (30 reviews) - Easy Access (28 reviews) - Estimate Creation (28 reviews) **What users dislike:** - Users report **missing features** in Tekmetric, hindering technicians' workflow and complicating job management processes. (30 reviews) - Users struggle with the **cumbersome parts management system** , affecting job history access and professional workflow. (22 reviews) - Users find the **limited functionality** regarding employee permissions and job management in Tekmetric frustrating and cumbersome. (17 reviews) - Users experience **integration issues** with Tekmetric, particularly with external systems and certain printer functionalities. (14 reviews) - Users find **limited customization** in Tekmetric, wishing for more options to tailor features for mobile repair needs. (14 reviews) - Users express concerns about **insufficient information** in accounting reports and wish for clearer details on discounts and activities. (13 reviews) - Users express frustration over **inventory transfer issues** and limitations in estimates and report functionalities in Tekmetric. (13 reviews) - Labor Management (9 reviews) - Navigation Issues (9 reviews) - Labor Issues (8 reviews) ## Tekmetric Reviews ### 1. Tek Metric: Easy to Use, Seamless Integrations, and Game-Changing Reporting **Rating:** 5.0/5.0 stars **Reviewed by:** Anna D. | Owner, Book-keeper, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 13, 2026 **What do you like best about Tekmetric?** As an automotive shop owner ,I have tried several different shop management software options. Tek Metric offers a cleans easy to navigate interface. This particular aspect has made it easy for my technicians to switch over with only a small amount of training needed to get them up and running efficiently. Tek Metric integrates seamlessly with many of the other products that our shop uses. Tek Metric payments has been incredible and I have no regrets switching from my previous payment processor. The previous vendor I was calling almost every month with various issues. I have not once had to call Tek Metric regarding issues with payment processing. The reports section of Tek Metric is a must have for any shop owner or manager. It allows me to break down the numbers and see where we need to improve and where we are excelling. Our shop also recently started using Tek Metric Marketing which allows us to send out text and email campaigns as well as followup with customers for reviews, to name a few. This has been a game changer. One thing that I particularly appreciate, is Tek Metric's commitment to always improving their product. They take your suggestions seriously. **What do you dislike about Tekmetric?** In the two years that our shop has been using Tekmetric I have had no complaints. Any issue that we have come across has generally been lack of knowledge on our part and Tekmetric has been quick to respond with tutorials or one on one training. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric has taken the place of multiple programs for our shop. Previously we were using separate programs for scheduling, writing repair orders, and receiving payments, and keeping track of technician hours. All of these things are now combined in Tekmetric and has saved a large amount of hassle and money. Having everything in one place and working together makes running our shop much more productive. **Official Response from Emma Nordquist:** > This is exactly why we do what we do. Hearing that your technicians got up to speed quickly, that payments have been headache-free, and that Marketing is already a game changer makes the work feel worth it. Thanks for trusting us with your shop for two years and counting, Anna! ### 2. Tekmetric Streamlines Shop Workflow with Seamless DVIs and Cloud-Based Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Nicholas G. | Service Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 06, 2026 **What do you like best about Tekmetric?** Tekmetric has been a total game-changer for managing our shop workflow. Its intuitive, modern interface makes it easy to write up estimates, create detailed job templates, and build inspection reports without a lot of extra steps. A few standout features make a massive difference in our day-to-day operations. Job and estimate creation is especially streamlined: the layout is clean and fast, and writing jobs, searching parts, and organizing labor times takes a fraction of the time compared to legacy management systems. The digital vehicle inspections (DVIs) are also seamless. Being able to send clear inspections directly to customers via text or email, complete with photos and notes, builds trust quickly and has noticeably improved sales approvals. Workflow management is another strong point. Moving repair orders through the shop pipeline keeps advisers and technicians on the same page, which helps cut down on bottlenecks and miscommunication. On top of that, the cloud-based access is genuinely convenient. We can pull up shop data, review reports, or track productivity from anywhere on a tablet or computer, which gives us a lot of flexibility. Overall, Tekmetric simplifies shop management, speeds up repair order throughput, and helps us deliver a transparent, professional experience for our customers. **What do you dislike about Tekmetric?** I’d love to see deeper custom reporting filters, along with a few more direct third-party integrations available out of the box so I don’t have to rely on workarounds. That said, the core platform is rock-solid, and it keeps improving over time. **What problems is Tekmetric solving and how is that benefiting you?** The software is clearly a premium product, so the price point can feel a bit high for smaller, single-bay shops that are just getting started. That said, when you factor in the time saved and the higher authorization rates from DVIs, the return on investment more than covers the cost. **Official Response from Emma Nordquist:** > Hearing that DVIs are driving real authorization rates and that your team stays aligned through the pipeline is exactly what we're building toward. The feedback on custom reporting filters and integrations is noted, thank you! Glad the ROI is speaking for itself! Appreciate you being part of our community, Nicholas! ### 3. Empowering Shop Management with User-Driven Features **Rating:** 5.0/5.0 stars **Reviewed by:** Jossys A. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 31, 2026 **What do you like best about Tekmetric?** I like that Tekmetric includes a feature board where we can request new things we'd like to see, and those requests are taken seriously and worked on. It's a system for shops, built by shops. I appreciate the new phone system, which allows us to track and score our calls, helping us evaluate how well our service advisors are performing. The initial setup was fairly easy with the help from Tekmetric in setting everything up, especially our inventory. I also value the ability to submit our desired features or issues, knowing they will be addressed. **What do you dislike about Tekmetric?** Some of the reporting could be improved. It would be nice to have more custom reporting options. Also, some of the permissions are kinda lumped together, and it would be nice to break those out to give our employees individual permissions, like for digital marketing. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric solves a lot of our organizational needs, helps with timekeeping, and keeps our customers updated on their repairs. It also aids in payment processing and handles our phone, marketing, and advertising, essentially managing everything we need. ### 4. Cloud-Based Solution That Revolutionizes Shop Management **Rating:** 4.5/5.0 stars **Reviewed by:** Tanner M. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 23, 2026 **What do you like best about Tekmetric?** I love how Tekmetric is cloud-based, allowing me to manage the shop whether I'm using mobile or at a brick and mortar location. It's truly a game changer for restoring work-life balance and increasing productivity throughout our operations. Keeping up with reviews, marketing, customer inspections, and everything else in one place makes my life much easier. The ability to work remotely is huge, letting me emotionally disconnect from the shop while still having a 3,000-foot view of its operations. I appreciate being able to monitor reports remotely, which allows me to make clear, level-headed decisions by taking emotions out of the business. I'm also able to see every aspect of the company's heartbeat from a distance, which is fantastic. I highly recommend Tekmetric to other shop owners and am thankful to the Tekmetric team for making running a business enjoyable again. **What do you dislike about Tekmetric?** I think it would be better if Tekmetric had a messaging system for techs, advisors, and owners. A generalized message center with individual channels and group channels for updates would improve communication. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to work remotely, boosting productivity and flow in the shop. It helps me manage everything in one place and make balanced decisions with clear analytics. Switching from Shop Monkey improved cohesion and reporting functionality. **Official Response from Emma Nordquist:** > Work-life balance in the auto industry is hard-won, and you've clearly figured out how to make it work. Glad Tekmetric is part of that equation. The messaging center idea is a good one; shop floor communication deserves the same attention as everything else on the platform. We appreciate you sharing both the praise and the feedback, Tanner! ### 5. All-in-One, User-Friendly Platform with Fast Support and Smooth PartsTech Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 22, 2026 **What do you like best about Tekmetric?** I like how all-inclusive the platform is. It is very user friendly and easy to learn how to use. Visually it looks nice and is easy to navigate. The customer support is helpful and quick to answer. We use PartsTech for most every part order so having that integration along with Back Office, has made this process so much simpler. One thing we were concerned about coming into using Tekmetric was the performance consistence because we have used other shop management software that crashed often, but that has not been the case with Tekmetric. Even when there have been technical issues, the tracker to see how resolution is coming along was a welcomed surprise. You don't have to guess if something is being done about it, you can see when they are working on it and at what times the issue at hand has been affecting shops. We have only used the AI function for quick questions (the chatbot) but it was helpful and quick to resolve the question so that was nice. Also the pricing is competitive. As a small shop, this is one of the biggest investments we have but for the things offered and the set up and support, we honestly cant imagine not having it. Hopefully that doesn't mean prices are going to go up drastically. **What do you dislike about Tekmetric?** I am not originally from the automotive industry, my husband is and I have come in through our business. As of right now, the only thing I am not a fan of is how many steps there are that feel repetitive to do returns and things of that nature. I assume that many steps make more sense for full blow physical shops, whereas we are currently a mobile mechanic. It is probable just a user issue but with how many steps there are, sometimes I forget to run returns all the way through because they are on so many pages. Also, Im not sure if this is really for here but Back Office is NOT user friendly at all. I understand you get with the Back Office Rep to do mapping but it still feels like we have minimal control when it goes through that integration. It isn't such a big deal that we would not use it because it still gets everything to QB but I feel like it could be better **What problems is Tekmetric solving and how is that benefiting you?** It is an Almost-All-In-One solution so it makes it easy to keep track of the business and parts ordering and customer relations. **Official Response from Emma Nordquist:** > This made our day, thank you! Reliability, support, and a platform that just works, that's exactly what we're going for. We hear you on the returns flow and Back Office, and that kind of honest input is what helps us keep improving. So glad Tekmetric is working hard for your shop! ### 6. The one company that actually listens to feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Justin S. | Strategic Operations Specialist, Mid-Market (51-1000 emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 04, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Tekmetric?** I love the fact that the software engineers take time to schedule a meeting with me, putting my input to work in the program. Tekmetric is the 1 program that we use that is constantly evolving to put out a better product. **What do you dislike about Tekmetric?** The technician time management feature is lacking. There is no way to track E time (non productive time). **What problems is Tekmetric solving and how is that benefiting you?** they are working to make a better digital vehicle inspection. What our customers see is always going to be the most important part. **Official Response from Benjamin Johnson:** > Hi Justin, Thank you for the great review! We always appreciate constructive feedback as we look to evolve and better our product. Thanks for being part of the Tekmetric community! ### 7. Tekmetric for Life! **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany S. | Owner/CFO, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 22, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Tekmetric?** The reports, ease of use, and mostly the ability to make suggestions and see that they are being considered and implemented. Plus now with the built in CRM I can have everything I need in one place. **What do you dislike about Tekmetric?** Since we’re a transmission shop, we use the canned jobs and sell the transmission as a complete unit. For inventory purposes, it would be helpful to track the cost and the specific parts we used to build it, without generating a huge parts list for the customer. Ideally, the customer-facing view would still show only the transmission itself. **What problems is Tekmetric solving and how is that benefiting you?** We can now more easily track tech productivity. It has easy use of reporting and quicker contacting of our customers more efficiently with tek messaging for approvals and pick ups. Also now helps with reminders and appointments. **Official Response from Emma Nordquist:** > We appreciate the "Tekmetric for Life" shoutout and for being such a valued part of our community, Tiffany! We're glad reporting, technician productivity tracking, and the built-in CRM are making a difference for your transmission shop. Your feedback on internal parts tracking is a great suggestion, and we appreciate you taking the time to share it with us. ### 8. Streamlined Inventory with Efficient Invoicing **Rating:** 5.0/5.0 stars **Reviewed by:** cody r. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 31, 2026 **What do you like best about Tekmetric?** I love how Tekmetric's inventory feature helps us by ensuring we don't order more parts than necessary and redirects us to a part that is in stock when building an invoice. The canned jobs feature is huge for us because it enables us to build invoices quickly and efficiently, cutting the invoice-making time in half since we do many of the same jobs. I also enjoy being able to connect with the customer quickly and professionally. Moreover, the initial setup was very easy and simple. **What do you dislike about Tekmetric?** As the owner, I'm always on the move and need to check invoices via phone, but I have to log into the web browser, which is kind of a pain. The app works great for my employees for building inspections, but I can't see everything I need on the app. It would be helpful to create or build an invoice on the app. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric keeps my invoices and billing organized, simplifies parts ordering, and tracks inventory, preventing over-ordering. Canned jobs save time by halving the invoice creation process for repeated tasks. **Official Response from Emma Nordquist:** > Cutting invoice time in half — that's what we're here for! Knowing canned jobs are making a dent in your day-to-day is great to hear. We also appreciate the candid feedback on the app and well pass it along to our product team. Thanks for being part of our community, Cody! ### 9. Canned Jobs and Partstech Integrations Save Us So Much Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 22, 2026 **What do you like best about Tekmetric?** canned jobs and partstech integrations saves us so much time. Great! i definitely feel i am getting my moneys worth. Tekmetric is vital part of running our shop day to day. **What do you dislike about Tekmetric?** It would be so much easier if I could search for customers based on their cars. Right now, in the search bar, not all customers show up when I search something like “2011 Dodge Grand Caravan.” **What problems is Tekmetric solving and how is that benefiting you?** Recently, they added a function that automatically gives you the change that’s due, or lets you add it to the account as credit. This saves us the hassle and helps prevent mistakes, like the full amount accidentally getting posted toward the repair. **Official Response from Emma Nordquist:** > Worth every penny is about the best thing we can hear! The vehicle search frustration is real and your specific example is helpful. On the flip side, glad the change calculation update is already cleaning up the counter workflow. Thanks for taking the time to share your review! ### 10. Efficient Inspection Management with Room for UI Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Daniel R. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 20, 2026 **What do you like best about Tekmetric?** I like how Tekmetric allows inspections to be done on the phone. The feature where pictures taken for inspections do not save to my personal camera roll is really helpful. It helps keep my work pictures and personal pictures separate, solving the issue of having too many pictures on my phone from work. **What do you dislike about Tekmetric?** I would like it if I could swipe off the work order on the app on my phone, instead of having to actually press the arrow back button. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric for inspections and work orders. It solves the issue of my phone being cluttered with work pictures. I like that inspections can be done on the phone without saving pictures to my personal camera roll, keeping work and personal photos separate. **Official Response from Emma Nordquist:** > Thanks for your review, Daniel! Love that the camera roll feature is keeping your work and personal life from colliding! Thanks for flagging the swipe navigation on work orders — that's a sharp observation about the mobile experience that we'll take note of. We appreciate you being part of our community! ### 11. Effortless Estimates and Customer Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Naji T. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 24, 2026 **What do you like best about Tekmetric?** I use Tekmetric both as a technician and a service advisor, and it's really easy to write estimates, find parts, and also text customers. I like the labor guides and inspections, making it easier to write estimates and do your DVI. The setup was very easy since they give you classes on how to use it. Tekmetric is the best I've used and I would definitely recommend it. **What do you dislike about Tekmetric?** I find that the app on the phone doesn't have as many features. **What problems is Tekmetric solving and how is that benefiting you?** I find Tekmetric makes it easy to write estimates, find parts, and text customers. The labor guides and inspections simplify writing estimates and handling DVIs. **Official Response from Emma Nordquist:** > Not many people evaluate software from both sides of the bay, so your perspective here is genuinely valuable. The fact that onboarding clicked quickly and the day-to-day has stayed intuitive is exactly what those training resources are designed to do. Mobile is an area we're actively investing in, and feedback like yours shapes where that goes. Thanks, Naji! ### 12. Tekmetric Makes Invoice Tracking and Profit Insights Crystal Clear **Rating:** 5.0/5.0 stars **Reviewed by:** Cassidy E. | Owner/Service Advisor, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 13, 2026 **What do you like best about Tekmetric?** I like that Tekmetric does a great job of tracking every part of an invoice, so I can clearly and easily see both my strengths and weaknesses on my profit and loss statement, as well as targets and approved and declined work, **What do you dislike about Tekmetric?** Tekmetric doesn’t have many downsides. One thing I do wish the system allowed is the ability to message other team members directly, without having to use a separate tool or workaround. **What problems is Tekmetric solving and how is that benefiting you?** It helps us keep track of our numbers—both our sales and how customers hear about us. **Official Response from Emma Nordquist:** > Thanks for your review, Cassidy! Hearing that your P&L picture is finally clear means a lot to us. Your feedback on in-app team messaging is noted, and we appreciate you sharing it. Glad Tekmetric is helping you stay on top of both sales and marketing attribution. ### 13. Tekmetric: User-Friendly for Every Experience Level with Amazing Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** kyle h. | Service advisor, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** September 02, 2026 **What do you like best about Tekmetric?** Tekmetric is a very user friendly tool for employees in all sides. With lots of experience or no experience and the integrations offered are amazing. **What do you dislike about Tekmetric?** One feature that would be great and may exist but I’m unaware is to be able to move a part from a repair order to a counter ticket **What problems is Tekmetric solving and how is that benefiting you?** Customer interfacing is very intuitive and user friendly. ### 14. Streamlined Tekmetric That Helped Us Grow Our Business by 30% **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony B. | owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 31, 2026 **What do you like best about Tekmetric?** We love how streamlined everything is. Dvi’s has helped us grow our business by 30% since we started with Tekmetric. We were with Mitchell 1 for 7 years, and I was hesitant to change, but the only regret I have is not doing it sooner. We’ve been with Tekmetric for 7 months now. We’re a small mom-and-pop auto repair shop in Willow Spring, NC. **What do you dislike about Tekmetric?** There isn’t much of a downside. Nothing is perfect, and there’s always room for improvement. but nothing stands out enough for me that i couldnt figure out. **What problems is Tekmetric solving and how is that benefiting you?** Quick DVIs, and they offer finance options. Everything is sent directly to the customer. **Official Response from Emma Nordquist:** > 30% growth in 7 months — that's incredible, and we love hearing it! DVIs making a real difference for shops like yours is exactly why we do what we do. Thanks for taking the chance on Tekmetric and for sharing your experience. We're rooting for you! 🙌 ### 15. Customizable and Intuitive, Perfect for Our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Schyler K. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through Google One Tap using a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 08, 2026 **What do you like best about Tekmetric?** I appreciate that Tekmetric is customizable to suit any task, which is valuable for both me and the techs in the shop. If something isn't working well, I can adjust it to meet our needs. Tekmetric helps solve communication issues by clearly showing what work is completed and what needs to be done. It keeps all our records in one easy place, eliminating the need for paper and simplifying data storage. I also like that using Tekmetric is simple and straightforward, especially compared to our previous software, Reesa. The setup was quick, taking about 15 minutes, and there are plenty of videos explaining how to use the platform. Overall, Tekmetric works great for everything we need, and I wouldn't have it any other way. **What do you dislike about Tekmetric?** Tekmetric does not have any issues or flaws. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric solves our communication issues, tracks completed and pending work, and eliminates paper records by storing everything in one easy place. **Official Response from Emma Nordquist:** > Thank you for the kind words, Schyler! Hearing that Tekmetric has helped simplify communication and replace paper processes for your team is exactly what we aim for. We’re grateful to be part of your shop’s day-to-day operations! ### 16. Tekmetric Simplifies Customer Communication for Solo owner Shops **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew K. | owner / technician, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 06, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Tekmetric?** I like how Tekmetric really takes care of a lot of the communication for me, which is a big thing since I'm a one-man shop the automations of the user interface such as completion of work and parts notifications make is super easy to follow process. The automated features that handle communication with my customers, like when the car is done or sending off an estimate, are super helpful to me. I also appreciate how easy it was to initially set up Tekmetric for my shop. The pricing is moderate but the features and ease of use make it more then worth the price. My favorite feature is parts integrations with one click ordering for repair orders simplifying the process **What do you dislike about Tekmetric?** I wish that I had access to the labor guide without opening a repair order. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to streamline communication with customers in my one-man shop, using automated text and email updates for efficient, simple interactions. **Official Response from Emma Nordquist:** > Running a one-man shop takes a lot, so it’s great to hear Tekmetric is helping simplify communication and keep your workflow moving efficiently. We appreciate the feedback on labor guide access as well — insights like this help shape what comes next. Thanks, Andrew! ### 17. User-Friendly, Feature-Rich Shop Management with Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** edward g. | MANAGER, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** June 10, 2026 **What do you like best about Tekmetric?** What I like most about Tekmetric is how user-friendly it is. Bonus points for including many features that other shop management software charges extra for. all the integrations make running a shop so much easier. **What do you dislike about Tekmetric?** to be completely honest i have been using tekmetric for a little over 2 years and cant complain about a single thing. when there is something id like changes they are always there to make the adjustments **What problems is Tekmetric solving and how is that benefiting you?** it helps me track my teams performance and identify flaws in our day to day systems , not to mention the AI integration **Official Response from Emma Nordquist:** > Two years, zero complaints — we'll take it! Glad the platform is doing real work for you, from keeping integrations smooth to giving you visibility into how your team is performing. Appreciate you sharing this, Edward! ### 18. Tekmetric: Easy to Use, Powerful Integrations, and Help Every Step of the Way **Rating:** 5.0/5.0 stars **Reviewed by:** Brook J. | Office Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 21, 2026 **What do you like best about Tekmetric?** Tekmetric is the easiest system managent system to use. They have multiple integrations that make your job easier, they will also help you every step of the way. **What do you dislike about Tekmetric?** The only thing that i dislike is the campaign area **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric is a top tier performance system, it is easy to input data and for the system to remember pricing. **Official Response from Emma Nordquist:** > We love hearing that Tekmetric is helping make your job easier! The campaign area feedback is noted and we're always looking to improve where we can. We appreciate you being part of the Tekmetric community, Brook! ### 19. Very Easy to Use, Well-Integrated, and Great Value **Rating:** 4.5/5.0 stars **Reviewed by:** Revline A. | ADVISOR, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** August 11, 2026 **What do you like best about Tekmetric?** VERY EASY TO USE. INTERGRATED WITH PARTS STORE.PRICING IS GOOD. OVERALL I LIKE THE PERFORMANCE. SUPPORT IS NOT THE BEST. I DONT KNOW IF IT HAS AI INTERGRATED. **What do you dislike about Tekmetric?** THE LABOR GUIDE IS NOT ACCURATE AND I DO HAVE TO GO TO OTHER WEBSITES TO GET ACCUARTE LABOR TIMES **What problems is Tekmetric solving and how is that benefiting you?** KEEPING ALL OF OUR WORK IN TRACK AND IN ORDER **Official Response from Emma Nordquist:** > Knowing your work is tracked and in order is a big deal when the shop is busy. We're glad the parts store integration and usability are pulling their weight. The labor guide accuracy is a fair callout, and we're always looking at ways to close that gap so you're not jumping between tools. Thanks for taking the time to share your review! ### 20. Automotive Shop Software for the New Generation **Rating:** 5.0/5.0 stars **Reviewed by:** Randy K. | Service Consultant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 02, 2026 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Tekmetric?** Because it’s Windows-based, the software is easy to use with point-and-click, which saves me time. **What do you dislike about Tekmetric?** There are a few areas I’m not able to configure because of its limitations, but I was told those may be supported in the near future. **What problems is Tekmetric solving and how is that benefiting you?** I don’t currently have any issues with the software. That said, I’m sometimes surprised when an update comes through, and I’m also surprised by how often it ends up being a valuable improvement that helps with my day-to-day use of the software. **Official Response from Emma Nordquist:** > Thanks for sharing this, Randy! It's great to hear our updates are making a real difference in your day-to-day! We love hearing that the simplicity of Tekmetric is saving you time, too! ### 21. Efficient All-in-One Shop Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Daira M. | office management, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 30, 2026 **What do you like best about Tekmetric?** The ease of use and how everything is centralized—ROs, estimates, parts, and customer communication all in one place. **What do you dislike about Tekmetric?** The system can feel a bit slow at times, and certain workflows take more clicks than necessary. It would be helpful to have more customization and quicker navigation between repair orders, estimates, and invoices. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric solves the problem of having multiple disconnected systems by bringing everything—repair orders, estimates, parts, and customer communication—into one platform. This improves efficiency, reduces mistakes, and keeps the entire shop workflow organized. As a result, we save time on daily operations, communicate more clearly with customers, and have better visibility into the business through reporting. **Official Response from Emma Nordquist:** > Having ROs, estimates, parts, and customer communication all in one place is exactly what we built Tekmetric to do, and we love hearing it's making a difference for your shop! We hear you on navigation speed and click efficiency, and we'll pass that feedback on to our product team. Thanks for taking the time to share your review, Daira! ### 22. Unifying Shop Operations though API Access Remains the Final Frontier for AI Integration. **Rating:** 5.0/5.0 stars **Reviewed by:** CT a. | Technical Consultant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 28, 2026 **What do you like best about Tekmetric?** What I like best about Tekmetric is the Digital Vehicle Inspection (DVI) workflow, which allows us to bridge the communication gap with customers by providing transparent, visual proof of complex diagnostics like TDI coolant restrictions. Having implemented it before, I value its cloud-based agility and the way its real-time shop management board eliminates the 'bottleneck' at the service desk, allowing technicians to focus on precision repairs while the system handles parts tracking and labor margins seamlessly. **What do you dislike about Tekmetric?** While Tekmetric excels in workflow, its closed API ecosystem and high barrier to entry for custom integrations make it difficult for tech-forward users to implement advanced AI solutions or custom automation without significant overhead. For those of us looking to integrate LLMs for diagnostic assistance or automated customer follow-ups, the limited 'sandbox' environment and restrictive data access prevent us from fully leveraging our shop’s data to its highest potential. Furthermore, the lack of granular customization in multi-step labor procedures and a more robust inventory core-tracking system often creates manual workarounds that counteract the platform's otherwise streamlined cloud efficiency **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric solves the critical issue of operational fragmentation by unifying the entire shop lifecycle—from lead generation to final invoice—into a single, cloud-based source of truth. By integrating marketing tools and automated follow-ups, it helps generate high-quality leads and re-engages customers with declined services, ensuring a consistent car count. For someone like me who has implemented the system before, the biggest benefit is the centralized workflow control; it allows for real-time tracking of every technician's progress, which, when paired with the DVI, builds unparalleled customer trust. However, the true next step for this platform would be opening its API, which would allow us to connect these marketing leads and diagnostic data into AI-driven engines to automate personalized service recommendations and optimize shop throughput even further. **Official Response from Emma Nordquist:** > Thank you for your thoughtful review! We love hearing that the centralized workflow is helping to remove bottlenecks in your shop. I've passed along your suggestions regarding opening our API to our Product team. This kind of forward-looking perspective helps us to shape where we're going, unlocking more flexibility for power users like you. We appreciate you being part of our community! ### 23. Love working with the system **Rating:** 5.0/5.0 stars **Reviewed by:** Angela R. | Accounting Specialist, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** October 19, 2023 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Tekmetric?** The system is very easy to use. I love how detail and all the information it will gather. Customer Support is really great. I love working with their team. Also, Love that you can go to chat and get answers also and it is in a very timely matter. They are working daily on adding more options everyday. Love this software more and more each day. **What do you dislike about Tekmetric?** The least is the accounting side reporting but I work around that. It show who went into the RO# and when but doesn't always show what they did. The accounting side in a whole could also just be update. But I believe as of day they are working on soloving this problem. **What problems is Tekmetric solving and how is that benefiting you?** We went to Tekmetric to help solve the problem of know where our cost and overhead was going and keeping better track of job. It benifet the fact the accounting dept and service can work much closer together and see where thing are going wrong and can get them fixed. It helps us do tech commissions better. That it is a cloud base software also. The owner and account manager can now stay up to date when not in the office. **Official Response from Benjamin Johnson:** > Hi Angela, Thank you for your feedback and review! We are happy to hear that you enjoy working with our support team and find our software easy to use. I have noted your concern regarding accounting. Were you able to resolve this issue with our support team? If any other concerns come up, feel free to reach out to our support team (URL below). We are always looking to improve! https://www.tekmetric.com/support ### 24. Effortlessly Streamlines Automotive Shop Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 03, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Tekmetric?** I really like Tekmetric as it helps keep our Repair Orders organized and makes the business flow efficiently. I appreciate how user-friendly it is and the simplicity of everything. The initial setup was super easy and straightforward. **What do you dislike about Tekmetric?** Some of the Canned jobs, other than that everything else is great! Just adding more canned job items and making sure that they work accurately. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to keep our Repair Orders organized, making the business flow efficiently. It's user-friendly and simplifies everything. **Official Response from Emma Nordquist:** > We’re glad Tekmetric’s versatility, ease of use, and tools like smart canned jobs are helping streamline your daily work and keep your operations organized. It’s also good to hear the setup was simple from the start. Thank you for choosing Tekmetric to support your shop! ### 25. Good POS system to streamline processes at our small independent automotive shop **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly G. | Curriculum Consultant, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 01, 2024 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Tekmetric?** We like the ability use a phone app for technicians to conduct digital vehicle inspections. **What do you dislike about Tekmetric?** They are constantly making updates, however, sometimes those updates create unforeseen issues in other areas. The glitches can be troublesome in the middle of a busy day. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric is streamlining so many processes in my shop and improving efficiency for both my service advisor and my technicians. Technicians are able to import photos for a digital inspection easily, track their progress on a job, and communicate diagnostics with the service advisor easily. My service advisor can easily build estimates for work, check parts availability, and communicate directly with our customers all through the system. **Official Response from Emma Nordquist:** > Hi Kelly! Thanks for your review! We’re glad the mobile inspections and streamlined workflows are making a real difference for your team. We hear you on the impact of occasional glitches during updates, and we’re continuously working to make improvements as smooth and reliable as possible. It means a lot to be part of keeping your shop efficient and connected. ### 26. Comprehensive Platform with Great Integrations, Needs DVI Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Abdul M. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 13, 2026 **What do you like best about Tekmetric?** I find Tekmetric to be a very useful all-in-one platform for managing my auto repair shops. What stands out to me the most is how open source it is and the number of integrations it has built in, which is more than any other shop management system I've used. I can connect it with programs like my Repair Pal, CARFAX loyalty shop program, and moto visuals for dvis. These integrations make Tekmetric incredibly valuable for me. **What do you dislike about Tekmetric?** The DVIs should definitely be improved. I've had multiple clients say that they didn't know where to click to see photos or the DVIs. It should be easy for our clients to immediately open the text message with the estimate and see the photos right there next to the written estimate. The data migration process wasn't the most perfect. They were able to transfer most of my data from Shopmonkey, except for the main thing being mileage. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric serves as my all-in-one platform, managing everything from accounting to texting clients from my landline. It's extremely useful for complete auto repair shop management across two locations. **Official Response from Emma Nordquist:** > Thank you for sharing this thoughtful review, Abdul! We’re glad Tekmetric’s integrations and all-in-one approach are supporting your shops across locations and simplifying day-to-day management. We also appreciate your candid feedback on DVIs and data migration, and we value insights like this as we continue improving clarity and usability for both shops and their customers. ### 27. Improved Customer Communication, Needs Better OEM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Kurt S. | Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** March 30, 2026 **What do you like best about Tekmetric?** I use Tekmetric for my business and it has helped me communicate better with my customers. I like Tekmetric's mobile services, tech profiles, texting, digital inspections, and job approvals, which cut down on my time spent on the phone or in the shop. The setup was simple, and I had no issues. **What do you dislike about Tekmetric?** I have found Tekmetric needs to show more OEM parts in both quick jobs and look ups in the side bar. Specifically in filters, we focus less on aftermarket parts. I also would prefer more customizable estimates/invoices, sometimes we have customers confused on pricing or the approval process. When some customers use the text approval they are confused on how to select jobs and can't figure out how to go to the next screen. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to improve communication with customers and reduce time on the phone or in the shop with its mobile services tech profiles, texting, digital inspections, and job approvals. **Official Response from Emma Nordquist:** > Hi Kurt! We’re glad Tekmetric is helping you stay connected with customers while giving you time back each day. Your feedback around OEM visibility and estimate clarity is appreciated and it has been passed along to our Product team. We appreciate you being part of our community! ### 28. Exceptionally User-Friendly and Customizable for Service Advisors **Rating:** 5.0/5.0 stars **Reviewed by:** Khylin R. | Service Advisor, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account added to their profile **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** January 12, 2026 **What do you like best about Tekmetric?** I really appreciate how user-friendly this software is. As a service advisor, it helps me make the most of both customer and vehicle information. I can add detailed notes about the customer and the car, including both internal and external comments. The inspection layout is also very intuitive for customers, making it easy for me to attach videos and pictures. I also like how I can organize my tickets by label or RO number, which is highly customizable. Another feature I value is the ability to view the job board for technicians, which lets me plan more effectively and assign vehicles to technicians who could use additional hours. **What do you dislike about Tekmetric?** The only feature I wish Tekmetric offered is an alarm or reminder that could be set for each individual ticket. I believe this would greatly help with workflow, especially in a busy shop like ours. **What problems is Tekmetric solving and how is that benefiting you?** This software has been instrumental in fully digitizing all of my repair orders. It allows me to text customers directly, and the ability to build accurate estimates using canned jobs and the parts matrix feature is outstanding. Being able to shop for and order parts within the same platform is a great convenience. The labeling system keeps my entire team informed about the exact status of each vehicle. Having Carfax integrated, along with a place to input any and all useful information about customers and vehicles, ensures that everything I need is easily accessible. Additionally, it helps me track sales and, as an advisor, shows me where my performance stands. **Official Response from Emma Nordquist:** > Hi Kyhlin! Thanks for your review! We’re glad to hear Tekmetric has helped you fully digitize repair orders and keep everything—from customer texting to estimates, parts ordering, and vehicle status—clear and connected in one place. It’s especially meaningful to know the insights into sales and performance are giving you visibility and confidence in your work as an advisor. ### 29. Effortless Automotive Customer Service Management **Rating:** 5.0/5.0 stars **Reviewed by:** Dan S. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 06, 2026 **What do you like best about Tekmetric?** I really like how Tekmetric provides an easy and simple straightforward directive of vehicle issues that the shop can easily access and understand. I also appreciate the canned and saved jobs that are used every day, which make the process quicker and saves time. It was really quick to set up, taking less than 10 minutes. **What do you dislike about Tekmetric?** adding customer and car info to a quote that was previously written **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric for simple write-ups of customer concerns on vehicle issues, which are straightforward for the shop to access and understand. Canned and saved jobs speed up processes and save time. **Official Response from Emma Nordquist:** > Quick setup, faster write-ups, and a shop team that can actually follow along, love hearing it. Noted on the quoting friction too; that's useful to know. Thanks for the honest review, Dan! ### 30. Streamlined Operations with Room for Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley T. | English Teacher, Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** April 30, 2026 **What do you like best about Tekmetric?** I like that Tekmetric keeps everything streamlined and easy to use at our auto repair shop. The organizational aspects are great, especially the job board, as it lets everyone see what jobs need to be done and what parts need to be ordered. It also gives us a visual of what customers have their vehicles in the shop, enabling us to serve them more easily. **What do you dislike about Tekmetric?** I would like options in the repair orders to create headers for each job category that we have at our shop. I would also like more options to organize ROs to remind me of customers who need to be contacted. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to streamline operations. The organizational tools, like the job board, help track jobs and parts, and visualize customer vehicles for better service. **Official Response from Emma Nordquist:** > Thanks for your review, Ashley! A streamlined shop is a successful shop, and we're glad Tekmetric is helping your team stay organized and on top of every job! ### 31. Tekmetric’s Ever-Improving UI, Easy Integrations, and Attentive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin L. | Service Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** May 07, 2026 **What do you like best about Tekmetric?** I love the constant user interface updates and improvements that makes the user experience better and better. Integrations with other vendors makes quoting and ordering parts easy. The Tekmetric support team is very attentive and makes sure the problem is addressed. The loss of service is rarely an issue compared to other big name DMS. **What do you dislike about Tekmetric?** Estimated tax shown on each job line on the invoice. This is misleading to the customer. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric makes it easy for customers to schedule appointments online and see the shop’s current availability. **Official Response from Emma Nordquist:** > Thanks for the review, Kevin! We’re glad the integrations and ongoing improvements are helping your shop stay efficient, and we appreciate the note on invoice tax visibility. We appreciate you being part of our community! ### 32. Tekmetric is the ultimate solution for auto shop management. **Rating:** 5.0/5.0 stars **Reviewed by:** George . | Service Writer, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 30, 2025 **What do you like best about Tekmetric?** I use Tekmetric on daily basis. Tekmetric has a very user-friendly interface, with color coded labels to easily check up on work, parts and job status. I like how easy customer information is visible without having to navigate through different tabs to give the customer a call and it even has a built in texting system that enables an alternative communication method to customer who chose to not receive calls. In Tekmetric you can add canned jobs to make ticket writing faster and it even comes with some pre-built smart jobs which will even put in the necessary parts for the job. Tekmetric can be easily integrate to other applications that enhance your service writer-customer experience. **What do you dislike about Tekmetric?** My only complain about Tekmetric is that while looking up parts it does not give you a way to see some of the vehicle-specific specs whether is a FWD or AWD, 4, 6 or 8 Cyl. or transmission type so you have to close the parts screen and go back to the vehicle tab to check all that info. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric addresses many challenges in the auto repair management, one of them being the workflow efficiency. Back in the day you'd have to hand write a ticket, then hand it to your tech then he'd have to hand it back to you and so forth. With Tekmetric it completely eliminates that and it improves speed and turn around time. I simply write the ticket on Tekmetric, the tech receives it on his tablet, and once he is done I receive a notification and continue with the next steps. It also helps with job tracking, technicians can simply see if all parts are now in inventory or if we are waiting on them, keeping them from wasting time starting a job we are not ready for. For managers it helps them keep track of shop[ performance, identify trends and make decisions to optimize business. **Official Response from Emma Nordquist:** > Hi George! Wow! Thank you for the thoughtful review! We’re glad Tekmetric supports your workflow with the clarity and communication that help your team move efficiently. It’s great to hear how that ease of use leads to smoother job tracking, faster turnaround, and better decisions across the shop. Glad to have you as part of our community! ### 33. Clear Parts/Labor/Sublet Breakdown Makes Profit Tracking Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Regine A. | Accountant Bookkeeper, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 20, 2026 **What do you like best about Tekmetric?** From an accountant’s perspective, Tekmetric is great because it clearly separates parts, labor, and sublet costs, making revenue tracking and gross profit analysis much easier. **What do you dislike about Tekmetric?** From my perspective, one challenge with Tekmetric is the requirement to use a VPN, especially since I’m based in the Philippines. It can sometimes affect speed and accessibility. However, I do understand that the VPN is necessary for security, data protection, and system compliance — particularly when accessing U.S.-based shop data — so I recognize the purpose behind it. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric solves the problem of disorganized repair orders, inconsistent pricing, and poor visibility over parts, labor, and technician performance in auto repair shops. By centralizing work orders, inventory, customer communication, and invoicing in one system, it creates cleaner, structured data. **Official Response from Emma Nordquist:** > We really appreciate you sharing this perspective, Regine, especially from the accounting side. It’s great to hear the clear breakdown of parts, labor, and sublet is making profit tracking simpler and more reliable. That visibility and structure are exactly what we aim to deliver so your team can make confident, informed decisions every day. ### 34. Streamlined Workflow and Real-Time Updates Boost Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Cassandra B. | Office Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** December 23, 2025 **What do you like best about Tekmetric?** I love that Tekmetric allows for office staff and technicians can see the same work order without showing too much information. Allowing them to add notes and love that we now have pop ups for all updates as they are complete. Very neat feature. They are always updating and adding new helpful features. We are a lot more efficient by being more streamlined. We used to have drawings of coaches and the papers would get lost or damaged. Tried binders and the same thing happened with those too. Needless to say this is a everyday must have! **What do you dislike about Tekmetric?** The least helpful thing I have found so far are 2 different features. 1) Your customer must be checked as Eligible for AR in order to push over... I'm not entirely sure why they wouldnt be but all of ours are I feel it should be reversed it should auto be checked and uncheck it if they are not. There are more customers that are going to pay than not. When you have several people in the office and not following after yourself its hard to get everyone on board. With checking this one box, that puts a dead holt on transferring transactions over to AR. 2) Applying 1 check to multiple transactions. I hate that when a customer wants a paid transaction I can enter it to show its paid, but then I have to void it because if they have 2 invoices it will show the same check number with a different amt and not blend in the end having to reenter correctly directly into QB. Maybe its the third party program but I feel there should be some way of making this work.. **What problems is Tekmetric solving and how is that benefiting you?** I don't have any problems as of now but they have always been quick to respond and resolve. **Official Response from Emma Nordquist:** > Hi Cassandra, thank you for the thoughtful review! It’s great to hear how Tekmetric has helped your team stay connected, work from the same work order, and move faster with real-time updates. We appreciate your feedback and we value the trust you’ve placed in our team to listen, respond, and keep improving. ### 35. Most efficient and productive system I've used and why **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** May 13, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Tekmetric?** All the information it pulls up along side the ticket that I'm in such as specs (torque, how to do resets, etc.), fluids (fluid types for services, oil, trans, diff, etc.) Helps to make the workflow through the shop clear and easy to identify what my tasks are. **What do you dislike about Tekmetric?** After I complete jobs, I cannot go back and find the ticket if I need to add something or I need to look back for information. Unknown as to whether I just haven't been trained enough on where I can look back for that. **What problems is Tekmetric solving and how is that benefiting you?** Makes my tasks clear and precise. Ease of identify workflow as I'm a technician and it enables me to be more efficient and productive because of that. **Official Response from Liz Perkins:** > Thanks for the review! We're happy you find Tekmetric is the 'most efficient and productive system' and that integrated specs and fluid info are helping streamline your workflow. Regarding completed jobs, you can access them in the customer profile, new RO, or on the appointment screen! I've attached our support article on how to access job history or our support team is happy to guide you if needed. ### 36. Best SMS in the Industry **Rating:** 5.0/5.0 stars **Reviewed by:** Salman D. | Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through Google One Tap using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** July 22, 2021 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Tekmetric?** Cloud-based. Superb Customer Service. Innovative. **What do you dislike about Tekmetric?** Labor Guide is a work in progress. No downside **Recommendations to others considering Tekmetric:** Best SMS to manage a Auto Repair shop. Best SMS option in the market today. User-friendliness, unparalleled support, real-time information at your fingertips. Constantly innovating and adding features to enhance user experience. **What problems is Tekmetric solving and how is that benefiting you?** Managing shop operations. Real-time information at your fingertips. **Official Response from Mary Payton:** > Hey Sal! Thank you for reviewing Tekmetric. We are thrilled to hear that you are able to effectively manage your shop by using our tools to provide real-time information for decision making allowing you to successfully run your shop. Thank you again for reviewing Tekmetric! ### 37. Tekmetric: A Must-Have for Streamlining Auto Shop Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer B. | Owner/President, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** June 10, 2025 At G2, we prefer fresh reviews and we like to follow up with reviewers. They may not have updated their review text, but have updated their review. **What do you like best about Tekmetric?** I like the integration of digital vehicle inspection and estimates that we can send to the customer and include finance options. The DVI is inside of Tekmetric, which was a motivating factor for our switch from NAPA Tracs. **What do you dislike about Tekmetric?** I would like to be able to print statements for accounts receivable accounts and have a feature that shows all invoices and payments. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric tracks customer history, creates repair orders and invoices, and allows us to order parts. **Official Response from Liz Perkins:** > Thank you for the great review! We're thrilled you value our all-in-one platform, new features, and customer support. Great point about editing POs, we've passed that feedback to our product team. We're so glad to be helping you speed up customer approvals. Thanks for helping us get even better! ### 38. Cloud-Based Solution with Continuous Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** The K. | Small-Business (50 or fewer emp.) **Validated Reviewer:** Validated through a business email account added to their profile **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 20, 2026 **What do you like best about Tekmetric?** I like that Tekmetric works well at all of the tasks we use it for, including invoicing, estimating, parts ordering, and customer reminders. I appreciate that it is updated constantly with updates made from client requests, which is smart and progressive. I find the digital safety inspection feature valuable, along with the ability to email and text clients the reports and estimates we generate. The capability to receive written/digital authorization is great for legal compliance. I also appreciate being able to collect final invoices remotely through the credit card processing app. Despite a learning curve, we feel confident in teaching new employees to use it quickly. **What do you dislike about Tekmetric?** Like any new system, there was a learning curve but we three users feel we can teach any future employee to use it in fairly short order **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric for invoicing, estimating, parts ordering, customer reminders, two-way texting, digital safety inspections, estimate authorizations, and credit card processing. It works well for all these tasks. **Official Response from Emma Nordquist:** > This means a lot — especially hearing that the system keeps getting better in ways that actually matter to your shop. We’re glad it’s making everything from inspections to payments feel more connected and manageable. Thanks for growing with us! ### 39. Easy to Use, Revolutionized Our Auto Sales Process **Rating:** 5.0/5.0 stars **Reviewed by:** Mark J. | Mid-Market (51-1000 emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** July 01, 2026 **What do you like best about Tekmetric?** I really find Tekmetric easy to navigate and simple to use. I also like how I can upload pictures and videos easily, which allows customers to get the inspection report and easily see them. These features really help in keeping customer profiles organized and getting estimates efficiently. **What do you dislike about Tekmetric?** Nothing has come to mind **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to keep customer profiles organized and provide estimates. It's easy to navigate, simple to use, and allows me to upload pics and videos so customers can easily view inspection reports. **Official Response from Emma Nordquist:** > Hey Mark! A smooth inspection process that keeps customers in the loop, that's something we care a lot about. It's great to hear the tools are doing their job and making your day a little easier. Thanks for being part of the Tekmetric community! ### 40. Seamless Shop Management with Tekmetric **Rating:** 5.0/5.0 stars **Reviewed by:** Broy G. | Owner/Founder, Automotive, Small-Business (50 or fewer emp.) **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 16, 2026 **What do you like best about Tekmetric?** I use Tekmetric for my auto repair shop, and it makes my job very seamless, especially when building and sending estimates. My tech loves using it too! I like the ability to keep all the client info in one place because it makes it very easy for me to reference previous repairs and recommendations. I don't have to write everything down on paper, which means no unnecessary stacks of paper. It's extremely useful having all my clients' info in one database. The initial setup was super easy, with help from one of the Tekmetric specialists. I would definitely rate my experience as 10 out of 10. **What do you dislike about Tekmetric?** N/A **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric makes building and sending estimates seamless, centralizes client info for easy reference, and eliminates the need for paper stacks. It's extremely useful in running my auto repair shop efficiently. **Official Response from Emma Nordquist:** > Thank you for the 10/10 rating and for trusting Tekmetric with your shop, Broy! We’re glad building estimates feels seamless and keeps everything organized in one place. It’s great to hear your whole team is benefiting, too! We're excited to watch you grow with Tekmetric! ### 41. Streamlined Shop Operations with Tekmetric **Rating:** 5.0/5.0 stars **Reviewed by:** Nego E. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 13, 2026 **What do you like best about Tekmetric?** Tekmetric has been a great tool for managing our shop operations. It helps us keep track of orders, baking history, and customer information, thereby improving organization. The platform also enhances communication with customers through digital inspections and updates, making our workflow smoother and more professional. This allows us to focus on delivering quality service. The communication is well-organized, which improves efficiency and professionalism in our shop. The digital inspection and workflow features are especially useful for keeping our team on the same page. **What do you dislike about Tekmetric?** I'd love to see more customization options for reports and also make inventory tracking a little more streamlined. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to manage our shop operations, keeping track of orders, baking history, and customer info. It improves communication with digital inspections and updates, streamlining our workflow and helping our team stay organized and efficient. **Official Response from Emma Nordquist:** > Hi Nego! We appreciate you taking the time to share this! It's great to hear how Tekmetric is helping your team stay aligned and run more efficiently. Thanks for trusting us to support your day-to-day operations! ### 42. Easy Functionality and Custom Quotes Made Simple **Rating:** 5.0/5.0 stars **Reviewed by:** Jordan M. | automotive technician, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** August 11, 2026 **What do you like best about Tekmetric?** Ease of functionalities. Ability to create your own custom quotes. **What do you dislike about Tekmetric?** Nothing is bad about it its much better than tekion. **What problems is Tekmetric solving and how is that benefiting you?** Communication between writer and technicians. **Official Response from Emma Nordquist:** > Simple, functional, and better than the alternative — we'll take it. Happy to hear the writer-to-tech communication flow is working well for your team. Thanks for sharing, Jordan! ### 43. Effortless Shop Management with Tekmetric **Rating:** 5.0/5.0 stars **Reviewed by:** Rick Q. **Validated Reviewer:** Validated through a business email account added to their profile **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** February 10, 2026 **What do you like best about Tekmetric?** I really do enjoy the calendar feature. It's great how Auto Office and Steer link into my calendar, letting customers place their needs or appointments directly into it. Sometimes it's just perfect because I don't have to do anything to adjust or confirm; everything is done correctly, eliminating the need to call the customer to fine-tune the appointment. When customers can make their own appointments and leave comments, I can read all the comments, reviews, needs, and appointments when I get to work in the morning. Within fifteen minutes, I handle anything that happened after hours and can start my day. This truly is valuable to me. **What do you dislike about Tekmetric?** I would say that inventory is still a little bit cumbersome. There's times where I wish it was more integrated with the actual shops that I buy my inventory from. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to manage inventory, run repair orders, and communicate efficiently with customers and employees. It minimizes phone calls by allowing me to send texts with inspection pictures, reducing the need to convince customers about vehicle issues. **Official Response from Emma Nordquist:** > Hey Rick! We love hearing how the calendar integration is giving you calm, productive mornings and helping you start the day ahead instead of catching up. Thank you for the honest note on inventory; tighter integration with your vendors matters, and feedback like this helps us keep improving. We’re grateful to be your partner in simplifying communication and repair orders so you can focus on running your shop with confidence. ### 44. Effortless Management and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew K. **Validated Reviewer:** Validated through Google using a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** February 08, 2026 **What do you like best about Tekmetric?** I use Tekmetric as my all-in-one shop management system. I love the ease of access, and the customer support is incredible. Kameron, in particular, is a real asset to the second-level customer service team. When I have a problem, which is usually a me thing, there are people who can help me in minutes, not days. This leads to less downtime and more efficient use of my and my team's time. The initial setup was incredibly easy, and I'm highly likely to recommend Tekmetric to others, as I tell everyone to switch. **What do you dislike about Tekmetric?** I find the specific employee permissions for estimates lacking. I'd like more granular controls. I don't want advisors to change the default pricing matrix, but they need to use the estimate tab because that's essential for their job. I also wish my service manager could edit employee time cards without having the ability to add or remove employees. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric for tracking vehicle history, storing digital vehicle inspection data, and communicating via texting with customers. It minimizes downtime with quick support, enhancing efficient use of my team's time. **Official Response from Emma Nordquist:** > Hi Andrew! Thank you for trusting Tekmetric to run your shop and for calling out Kameron! Our support team works hard to be there in as fast as we can, and it means a lot to hear that it’s making a real difference in your downtime and efficiency. We also appreciate the thoughtful feedback around employee permissions; clear, granular controls matter, and we hear you. We’re committed to building a system that gives you both flexibility and confidence, and our team is always here to support you as we continue to improve. ### 45. Cloud-Based and Constantly Improving **Rating:** 4.5/5.0 stars **Reviewed by:** Austin M. | President, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** July 01, 2026 **What do you like best about Tekmetric?** Cloud based, constantly updating features. **What do you dislike about Tekmetric?** It is a little clunky on the tire side. It would be very helpful to be able to search by tire diameter. **What problems is Tekmetric solving and how is that benefiting you?** Offering features within tekmetric that saves me an additional subscription. Marketing, Digital ads, Recommended services. **Official Response from Emma Nordquist:** > Austin, we really appreciate you noticing the constant updates — that pace of improvement is something the team takes seriously. The tire search feedback is specific and useful, so thank you for that. Glad we're saving you a subscription or two along the way. Thanks for being part of the Tekmetric community! ### 46. Easy Texted Estimates with Fast Electronic Approvals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) This reviewer's identity has been verified by our review moderation team. They have asked not to show their name, job title, or picture. **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: Organic:** Organic review. This review was written entirely without invitation or incentive from G2, a seller, or an affiliate. **Reviewed Date:** March 14, 2026 **What do you like best about Tekmetric?** I can send estimates by text, and clients can review and approve them electronically. **What do you dislike about Tekmetric?** The production date field should include an option to enter the full date (example: 3/15/2020). For Hyundai vehicles, the production date includes the day of the month, and that detail may be required when ordering parts to make sure you get the correct fitment. **What problems is Tekmetric solving and how is that benefiting you?** I hope Tekmetric is working on adding a set of commonly used responses for our technicians. We’re finding that they have to type out or voice-text the same notes over and over again (for example: “Found front lower control arm bushings torn, recommend replacement”). It may not seem like it would take much time, but when our team is doing six inspections every morning across the 12 technicians we have, that time really adds up. **Official Response from Emma Nordquist:** > We love hearing how simple texting estimates and quick approvals have made things easier for your team! Thanks for your feedback on production date details and technician note efficiency. We're always striving to make our software as useful as possible to your daily operations. ### 47. Effortlessly Organizes Our Shop Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Erick V. **Validated Reviewer:** Validated through a business email account **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 30, 2026 **What do you like best about Tekmetric?** I find the schedule function in Tekmetric really helpful as it acts like a desktop to keep my customers organized. I appreciate the service writing software because it has plenty of integration that streamlines parts and labor lookups, and with the latest updates, it includes fluid specs, transmission options, and specific info related to sourcing parts. The sidebar is great for fluid specs on differentials and transmissions. The integration to local shops is one of my favorites. I like the entry in invoices where I can manually control my markup and margins, allowing me to split things and aid my customers in their repair journey. The history feature is key for seeing the entire history of a vehicle, which aids the diagnostic process. The labor times are consistent with what my technicians expect, which is a plus. Overall, it’s user-friendly and lightweight, making it the best software I've used in the auto industry. I even joke that I'd recommend it to animals when they start driving! **What do you dislike about Tekmetric?** I'd like to see something like a quick-quote system to give fast estimates in cases where I'm on the phone and a general price is the deciding factor to turning a phone call into footsteps. Other than that, just a few tweaks needed in the system here and there, like Fords having a 3.5L Aspirated and Turbo options for the same vehicle, labor times get a little wonky in these splits. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric keeps customers organized, streamlines parts and labor lookups, and tracks vehicle histories for diagnostics. The sidebar helps with fluid specs, and integrations aid repair processes. Manual invoice control improves customer service, making it a comprehensive platform. **Official Response from Emma Nordquist:** > Thanks for the kind words, and the laugh, Erick! We love hearing how the schedule, history, and invoice control are helping you run a smoother, more customer-friendly shop. It’s great to know the latest updates and integrations are making parts, labor, and diagnostics feel intuitive for your whole team. We hear you on quick quotes and engine/labor splits. I'd suggest sharing your idea on our Feature Request Board. ### 48. Delivers 99% of What We Need—An Outstanding Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin B. | Shop Owner, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through LinkedIn **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** November 13, 2025 **What do you like best about Tekmetric?** Tekmetric Has Transformed How We Run Our Shop Switching to Tekmetric has been one of the most impactful decisions we’ve made at J.M. Auto Service. As a growing independent shop that handles everything from quick maintenance to advanced diagnostics and Western snowplow installations, we needed a system that could keep up with the speed of our workflow, support our team, and give us real visibility into the business. Tekmetric has done exactly that. **What do you dislike about Tekmetric?** very little - has 99% of what we want!!! **What problems is Tekmetric solving and how is that benefiting you?** Efficiency & Flow Our front-of-house team works faster and cleaner than ever. Building estimates, communicating with customers, and assigning work all happen in seconds. Nothing gets lost, nothing slips through the cracks, and our advisors can focus on taking care of people — not fighting with software. Data That Actually Matters The reporting tools have changed the way we manage the shop. We track technician productivity, GP, car count, conversion, maintenance recommendations, and more — all in real time. That visibility has allowed us to build incentive plans, balance workloads, identify bottlenecks, and make smarter decisions month after month. Improved Tech Productivity For the technicians, it’s simple: more clarity, more hours, less downtime. They have everything they need on one screen — job details, parts, photos, notes — which means fewer interruptions and more actual wrenching. Customer Experience Digital inspections, clear communication, text updates, and fast approvals have drastically improved trust and transparency. Customers understand what we’re recommending and why, and that’s boosted our CSI and online reviews. Growth-Friendly We’ve expanded plow installations, added equipment, hired more people, and even started planning the second location — and Tekmetric has supported each step. Whether it’s same-day auto service pushes or high-volume seasonal spikes, the system scales with us. **Official Response from Emma Nordquist:** > Hi Kevin, thank you for sharing such a thoughtful review! It’s great to hear that Tekmetric has strengthened the flow of your shop, supported your technicians with clearer workflows, and given you the visibility to make confident decisions as you grow. Your note that the system delivers nearly everything you need is appreciated, and we’ll keep working to close that final gap. We’re grateful to be a steady partner for J.M. Auto Service as you continue to expand. ### 49. Effortless Mobile Inspections and Status Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Eric Y. | Shop Foreman, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** Validated through a business email account **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was not provided any incentive by G2 for completing this review. **Reviewed Date:** January 12, 2026 **What do you like best about Tekmetric?** Ease of access to the mobile app for inspections, adding notes, checking and changes vehicle statuses on the go. It was helpful to have meetings with the mobile app team during their development of the latest update. Integration with Parts Tech is helpful when creating estimates. **What do you dislike about Tekmetric?** Inability for technicians to check job history for vehicles, inability to add photos directly to a repair or diagnostic line. Parts Tech has some parts that are incorrectly shown as "may not fit vehicle." **What problems is Tekmetric solving and how is that benefiting you?** Reducing time required for making estimates, streamlining the process for adding notes to a repair order visible to all required parties. Providing data from vehicle inspections to help us personalize approach for helping each technician improve their finding skills. **Official Response from Emma Nordquist:** > Thank you for taking the time to share this feedback, Eric! We’re glad the mobile app, inspections, and PartsTech integration are helping your team work efficiently and stay connected on the go. We also appreciate your feedback surrounding job history and adding photos directly to the repair line. We are looking into it and take that input seriously as we continue improving the experience for technicians and advisors alike. ### 50. Tekmetric is a winning tool for the Auto Repair industry! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly B. | General Manager, Small-Business (50 or fewer emp.) **Current User:** The reviewer uploaded a screenshot or submitted the review in-app verifying them as current user. **Validated Reviewer:** This review contains authentic analysis and has been reviewed by our team **Incentivized:** This reviewer was offered a nominal incentive as thanks for completing this review. **Source: G2 invite on behalf of seller:** Invitation from G2 on behalf of a seller or affiliate. This reviewer was offered a nominal incentive as thanks for completing this review. **Reviewed Date:** January 06, 2026 **What do you like best about Tekmetric?** Tekmetric is a powerful tool for the auto repair industry. It allows you to streamline processes and provides sales and work flow visibility. It's also easy to use. It's a very intuitive user experience, allowing companies to hire people from other industries or little specialized knowledge. I highly recommend giving Tekmetric a try! **What do you dislike about Tekmetric?** I would like a better work-flow daily shop line up view in the calendar that is customizable. Also would like to customize the RO names. **What problems is Tekmetric solving and how is that benefiting you?** It consolidates our software by including both shop management with bookkeeping. It also allows us to reduce employment costs by allowing us to hire people without specialized industry knowledge to successfully run our office/admin. It also reduces the time required for ordering parts. **Official Response from Emma Nordquist:** > Hi Kelly! It’s encouraging to hear Tekmetric is helping streamline your operation, improve visibility, and support onboarding across your team. We appreciate you sharing ideas around a more customizable calendar view and RO naming. Thank you for recommending Tekmetric and for being part of the community we’re building together. ## Tekmetric Discussions - [What is Tekmetric used for?](https://www.g2.com/discussions/what-is-tekmetric-used-for) - 1 comment - [View Tekmetric pricing details and edition comparison](https://www.g2.com/products/tekmetric/reviews?section=pricing&secure%5Bexpires_at%5D=2026-09-03+00%3A36%3A49+-0500&secure%5Bsession_id%5D=0fb3fc1e-d08d-40ae-b33e-88b170bd33eb&secure%5Btoken%5D=2c947da4983ebe049a50c6efc7fdf0086b9da0ac6262409a4ef9321d17ea6863&format=llm_user) ## Tekmetric Features **Additional Functionality** - Parts Management - SMS Messaging - CRM - Scheduling - Customer Database - Inventory Management - Contact Database - Repair Tracking - Invoice Management - Appointment Management - Accounting - Service History - Electronic Payments - Vehicle Tracking - Activity Dashboard - Work Order Management - Transaction History - Generative AI - Maintenance Scheduling - Inspection Management - Inventory Control - Job Costing - Order Management - Third-Party Integrations - API - Employee Time Clock - VIN Decoder - Purchase Order Management - Labor Rates - Quotes/Estimates - Performance Metrics - Payroll Management - Gift Card Management - Customizable Reports - QuickBooks Integration - Reporting & Statistics - Cost Tracking - Multi-Location - Billing & Invoicing - AI Copilot - Progress Tracking - Time Tracking - Marketing Management - Appointment Scheduling - Customer History - Point of Sale (POS) - Reminders - Job Tracking - Labor Cost Reporting - VIN Lookup - Alerts/Notifications - Prioritization - Data Import/Export - Workflow Management - Electronic Signature - Vehicle Information - Employee Scheduling - User Management - Records Management - Communication Management - Estimating - Chat/Messaging - Document Management **Operations Management - Auto Shop Management** - Appointment Scheduling - Inventory Management - Task Management - Digital Vehicle Inspection (DVI) - Employee Management **Customer Relationship Management - Auto Shop Management** - Automated Reminders - Marketing - CRM **Financial Management - Auto Shop Management** - Reports and Analytics - Billing and Invoicing - Estimating ## Top Tekmetric Alternatives - [AutoLeap](https://www.g2.com/products/autoleap/reviews) - 4.8/5.0 (753 reviews) - [Shopmonkey](https://www.g2.com/products/shopmonkey/reviews) - 4.6/5.0 (410 reviews) - [Shop-Ware](https://www.g2.com/products/shop-ware/reviews) - 4.9/5.0 (40 reviews)