--- title: Tekmetric Reviews meta_title: 'Tekmetric Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 484 reviews by the users' company size, role or industry to find out how Tekmetric works for a business like yours. aggregate_rating: rating_value: 4.9 review_count: 484 scale: '5' date_modified: '2026-06-30' parent_category: name: Automotive url: https://www.g2.com/categories/automotive --- # Tekmetric Reviews **Vendor:** Sparkplug Studios **Category:** [Auto Shop Management Software](https://www.g2.com/categories/auto-shop-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 484 ## About Tekmetric Tekmetric, the leading auto repair platform, improves auto repair shops through the relentless pursuit of innovation through customer feedback. Tekmetric’s all-in-one auto repair platform streamlines operations and empowers shops nationwide with shop management, integrated payments, marketing, technology integrations, and real-time data. With Tekmetric, shop owners can enhance productivity, boost profitability, and deliver a superior customer experience that keeps drivers coming back. Productivity. Revenue. Customer experience. Measure up, by every measure, with Tekmetric. Learn more by visiting our website 👇 ## Tekmetric Pros & Cons **What users like:** - Users highlight the **ease of use** in Tekmetric, enabling intuitive training and seamless workflow management. (135 reviews) - Users appreciate the **seamless integrations** in Tekmetric, which enhance productivity and streamline communication for auto shops. (53 reviews) - Users love Tekmetric for its **seamless estimates and detailed inspections** , enhancing efficiency and customer trust in their shops. (51 reviews) - Users commend the **helpful customer support** from Tekmetric, enhancing their overall experience and operations significantly. (44 reviews) - Users laud the **incredibly easy setup** of Tekmetric, facilitating a smooth start for their business operations. (37 reviews) - Time-saving (35 reviews) - Users highlight the **efficiency improvement** with Tekmetric, streamlining processes and saving valuable time. (34 reviews) - Simple (30 reviews) - Easy Access (28 reviews) - Estimate Creation (28 reviews) **What users dislike:** - Users face challenges with **missing features** , such as job history access and cumbersome repair order management. (30 reviews) - Users face challenges with **parts management** , including issues with job history access and cumbersome repair order processes. (22 reviews) - Users find the **limited functionality** in employee permissions and job handling cumbersome, affecting efficiency and professionalism. (17 reviews) - Users experience **integration issues** with Tekmetric and external systems, impacting overall efficiency and user convenience. (14 reviews) - Users express frustration over **limited customization** , finding the setup for appointments and workflows too restrictive and cumbersome. (14 reviews) - Users express concerns about **insufficient information** in accounting reports and wish for clearer details on discounts and activities. (13 reviews) - Users express frustration over **inventory transfer issues** and limitations in estimates and report functionalities in Tekmetric. (13 reviews) - Labor Management (9 reviews) - Navigation Issues (9 reviews) - Labor Issues (8 reviews) ## Tekmetric Reviews ### 1. Tekmetric for Life! **Rating:** 5.0/5.0 stars **Reviewed by:** Tiffany S. | Owner/CFO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 22, 2021 **What do you like best about Tekmetric?** The reports, ease of use, and mostly the ability to make suggestions and see that they are being considered and implemented. Plus now with the built in CRM I can have everything I need in one place. **What do you dislike about Tekmetric?** Since we’re a transmission shop, we use the canned jobs and sell the transmission as a complete unit. For inventory purposes, it would be helpful to track the cost and the specific parts we used to build it, without generating a huge parts list for the customer. Ideally, the customer-facing view would still show only the transmission itself. **What problems is Tekmetric solving and how is that benefiting you?** We can now more easily track tech productivity. It has easy use of reporting and quicker contacting of our customers more efficiently with tek messaging for approvals and pick ups. Also now helps with reminders and appointments. **Official Response from Emma Nordquist:** > We appreciate the "Tekmetric for Life" shoutout and for being such a valued part of our community, Tiffany! We're glad reporting, technician productivity tracking, and the built-in CRM are making a difference for your transmission shop. Your feedback on internal parts tracking is a great suggestion, and we appreciate you taking the time to share it with us. ### 2. Streamlined Inventory with Efficient Invoicing **Rating:** 5.0/5.0 stars **Reviewed by:** cody r. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2026 **What do you like best about Tekmetric?** I love how Tekmetric's inventory feature helps us by ensuring we don't order more parts than necessary and redirects us to a part that is in stock when building an invoice. The canned jobs feature is huge for us because it enables us to build invoices quickly and efficiently, cutting the invoice-making time in half since we do many of the same jobs. I also enjoy being able to connect with the customer quickly and professionally. Moreover, the initial setup was very easy and simple. **What do you dislike about Tekmetric?** As the owner, I'm always on the move and need to check invoices via phone, but I have to log into the web browser, which is kind of a pain. The app works great for my employees for building inspections, but I can't see everything I need on the app. It would be helpful to create or build an invoice on the app. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric keeps my invoices and billing organized, simplifies parts ordering, and tracks inventory, preventing over-ordering. Canned jobs save time by halving the invoice creation process for repeated tasks. **Official Response from Emma Nordquist:** > Cutting invoice time in half — that's what we're here for! Knowing canned jobs are making a dent in your day-to-day is great to hear. We also appreciate the candid feedback on the app and well pass it along to our product team. Thanks for being part of our community, Cody! ### 3. Streamlined Tekmetric That Helped Us Grow Our Business by 30% **Rating:** 5.0/5.0 stars **Reviewed by:** Anthony B. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 31, 2026 **What do you like best about Tekmetric?** We love how streamlined everything is. Dvi’s has helped us grow our business by 30% since we started with Tekmetric. We were with Mitchell 1 for 7 years, and I was hesitant to change, but the only regret I have is not doing it sooner. We’ve been with Tekmetric for 7 months now. We’re a small mom-and-pop auto repair shop in Willow Spring, NC. **What do you dislike about Tekmetric?** There isn’t much of a downside. Nothing is perfect, and there’s always room for improvement. but nothing stands out enough for me that i couldnt figure out. **What problems is Tekmetric solving and how is that benefiting you?** Quick DVIs, and they offer finance options. Everything is sent directly to the customer. **Official Response from Emma Nordquist:** > 30% growth in 7 months — that's incredible, and we love hearing it! DVIs making a real difference for shops like yours is exactly why we do what we do. Thanks for taking the chance on Tekmetric and for sharing your experience. We're rooting for you! 🙌 ### 4. Customizable and Intuitive, Perfect for Our Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Schyler K. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about Tekmetric?** I appreciate that Tekmetric is customizable to suit any task, which is valuable for both me and the techs in the shop. If something isn't working well, I can adjust it to meet our needs. Tekmetric helps solve communication issues by clearly showing what work is completed and what needs to be done. It keeps all our records in one easy place, eliminating the need for paper and simplifying data storage. I also like that using Tekmetric is simple and straightforward, especially compared to our previous software, Reesa. The setup was quick, taking about 15 minutes, and there are plenty of videos explaining how to use the platform. Overall, Tekmetric works great for everything we need, and I wouldn't have it any other way. **What do you dislike about Tekmetric?** Tekmetric does not have any issues or flaws. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric solves our communication issues, tracks completed and pending work, and eliminates paper records by storing everything in one easy place. **Official Response from Emma Nordquist:** > Thank you for the kind words, Schyler! Hearing that Tekmetric has helped simplify communication and replace paper processes for your team is exactly what we aim for. We’re grateful to be part of your shop’s day-to-day operations! ### 5. Tekmetric Simplifies Customer Communication for Solo owner Shops **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew K. | owner / technician, Small-Business (50 or fewer emp.) **Reviewed Date:** May 06, 2026 **What do you like best about Tekmetric?** I like how Tekmetric really takes care of a lot of the communication for me, which is a big thing since I'm a one-man shop the automations of the user interface such as completion of work and parts notifications make is super easy to follow process. The automated features that handle communication with my customers, like when the car is done or sending off an estimate, are super helpful to me. I also appreciate how easy it was to initially set up Tekmetric for my shop. The pricing is moderate but the features and ease of use make it more then worth the price. My favorite feature is parts integrations with one click ordering for repair orders simplifying the process **What do you dislike about Tekmetric?** I wish that I had access to the labor guide without opening a repair order. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to streamline communication with customers in my one-man shop, using automated text and email updates for efficient, simple interactions. **Official Response from Emma Nordquist:** > Running a one-man shop takes a lot, so it’s great to hear Tekmetric is helping simplify communication and keep your workflow moving efficiently. We appreciate the feedback on labor guide access as well — insights like this help shape what comes next. Thanks, Andrew! ### 6. User-Friendly, Feature-Rich Shop Management with Seamless Integrations **Rating:** 5.0/5.0 stars **Reviewed by:** edward g. | MANAGER, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2026 **What do you like best about Tekmetric?** What I like most about Tekmetric is how user-friendly it is. Bonus points for including many features that other shop management software charges extra for. all the integrations make running a shop so much easier. **What do you dislike about Tekmetric?** to be completely honest i have been using tekmetric for a little over 2 years and cant complain about a single thing. when there is something id like changes they are always there to make the adjustments **What problems is Tekmetric solving and how is that benefiting you?** it helps me track my teams performance and identify flaws in our day to day systems , not to mention the AI integration **Official Response from Emma Nordquist:** > Two years, zero complaints — we'll take it! Glad the platform is doing real work for you, from keeping integrations smooth to giving you visibility into how your team is performing. Appreciate you sharing this, Edward! ### 7. Automotive Shop Software for the New Generation **Rating:** 5.0/5.0 stars **Reviewed by:** Randy K. | Service Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2026 **What do you like best about Tekmetric?** Because it’s Windows-based, the software is easy to use with point-and-click, which saves me time. **What do you dislike about Tekmetric?** There are a few areas I’m not able to configure because of its limitations, but I was told those may be supported in the near future. **What problems is Tekmetric solving and how is that benefiting you?** I don’t currently have any issues with the software. That said, I’m sometimes surprised when an update comes through, and I’m also surprised by how often it ends up being a valuable improvement that helps with my day-to-day use of the software. **Official Response from Emma Nordquist:** > Thanks for sharing this, Randy! It's great to hear our updates are making a real difference in your day-to-day! We love hearing that the simplicity of Tekmetric is saving you time, too! ### 8. Efficient All-in-One Shop Management System **Rating:** 5.0/5.0 stars **Reviewed by:** Daira M. | office management, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Tekmetric?** The ease of use and how everything is centralized—ROs, estimates, parts, and customer communication all in one place. **What do you dislike about Tekmetric?** The system can feel a bit slow at times, and certain workflows take more clicks than necessary. It would be helpful to have more customization and quicker navigation between repair orders, estimates, and invoices. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric solves the problem of having multiple disconnected systems by bringing everything—repair orders, estimates, parts, and customer communication—into one platform. This improves efficiency, reduces mistakes, and keeps the entire shop workflow organized. As a result, we save time on daily operations, communicate more clearly with customers, and have better visibility into the business through reporting. **Official Response from Emma Nordquist:** > Having ROs, estimates, parts, and customer communication all in one place is exactly what we built Tekmetric to do, and we love hearing it's making a difference for your shop! We hear you on navigation speed and click efficiency, and we'll pass that feedback on to our product team. Thanks for taking the time to share your review, Daira! ### 9. Unifying Shop Operations though API Access Remains the Final Frontier for AI Integration. **Rating:** 5.0/5.0 stars **Reviewed by:** CT a. | Technical Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about Tekmetric?** What I like best about Tekmetric is the Digital Vehicle Inspection (DVI) workflow, which allows us to bridge the communication gap with customers by providing transparent, visual proof of complex diagnostics like TDI coolant restrictions. Having implemented it before, I value its cloud-based agility and the way its real-time shop management board eliminates the 'bottleneck' at the service desk, allowing technicians to focus on precision repairs while the system handles parts tracking and labor margins seamlessly. **What do you dislike about Tekmetric?** While Tekmetric excels in workflow, its closed API ecosystem and high barrier to entry for custom integrations make it difficult for tech-forward users to implement advanced AI solutions or custom automation without significant overhead. For those of us looking to integrate LLMs for diagnostic assistance or automated customer follow-ups, the limited 'sandbox' environment and restrictive data access prevent us from fully leveraging our shop’s data to its highest potential. Furthermore, the lack of granular customization in multi-step labor procedures and a more robust inventory core-tracking system often creates manual workarounds that counteract the platform's otherwise streamlined cloud efficiency **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric solves the critical issue of operational fragmentation by unifying the entire shop lifecycle—from lead generation to final invoice—into a single, cloud-based source of truth. By integrating marketing tools and automated follow-ups, it helps generate high-quality leads and re-engages customers with declined services, ensuring a consistent car count. For someone like me who has implemented the system before, the biggest benefit is the centralized workflow control; it allows for real-time tracking of every technician's progress, which, when paired with the DVI, builds unparalleled customer trust. However, the true next step for this platform would be opening its API, which would allow us to connect these marketing leads and diagnostic data into AI-driven engines to automate personalized service recommendations and optimize shop throughput even further. **Official Response from Emma Nordquist:** > Thank you for your thoughtful review! We love hearing that the centralized workflow is helping to remove bottlenecks in your shop. I've passed along your suggestions regarding opening our API to our Product team. This kind of forward-looking perspective helps us to shape where we're going, unlocking more flexibility for power users like you. We appreciate you being part of our community! ### 10. Love working with the system **Rating:** 5.0/5.0 stars **Reviewed by:** Angela R. | Accounting Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 19, 2023 **What do you like best about Tekmetric?** The system is very easy to use. I love how detail and all the information it will gather. Customer Support is really great. I love working with their team. Also, Love that you can go to chat and get answers also and it is in a very timely matter. They are working daily on adding more options everyday. Love this software more and more each day. **What do you dislike about Tekmetric?** The least is the accounting side reporting but I work around that. It show who went into the RO# and when but doesn't always show what they did. The accounting side in a whole could also just be update. But I believe as of day they are working on soloving this problem. **What problems is Tekmetric solving and how is that benefiting you?** We went to Tekmetric to help solve the problem of know where our cost and overhead was going and keeping better track of job. It benifet the fact the accounting dept and service can work much closer together and see where thing are going wrong and can get them fixed. It helps us do tech commissions better. That it is a cloud base software also. The owner and account manager can now stay up to date when not in the office. **Official Response from Benjamin Johnson:** > Hi Angela, Thank you for your feedback and review! We are happy to hear that you enjoy working with our support team and find our software easy to use. I have noted your concern regarding accounting. Were you able to resolve this issue with our support team? If any other concerns come up, feel free to reach out to our support team (URL below). We are always looking to improve! https://www.tekmetric.com/support ### 11. Good POS system to streamline processes at our small independent automotive shop **Rating:** 4.0/5.0 stars **Reviewed by:** Kelly G. | Curriculum Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** August 01, 2024 **What do you like best about Tekmetric?** We like the ability use a phone app for technicians to conduct digital vehicle inspections. **What do you dislike about Tekmetric?** They are constantly making updates, however, sometimes those updates create unforeseen issues in other areas. The glitches can be troublesome in the middle of a busy day. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric is streamlining so many processes in my shop and improving efficiency for both my service advisor and my technicians. Technicians are able to import photos for a digital inspection easily, track their progress on a job, and communicate diagnostics with the service advisor easily. My service advisor can easily build estimates for work, check parts availability, and communicate directly with our customers all through the system. **Official Response from Emma Nordquist:** > Hi Kelly! Thanks for your review! We’re glad the mobile inspections and streamlined workflows are making a real difference for your team. We hear you on the impact of occasional glitches during updates, and we’re continuously working to make improvements as smooth and reliable as possible. It means a lot to be part of keeping your shop efficient and connected. ### 12. Comprehensive Platform with Great Integrations, Needs DVI Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** Abdul M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Tekmetric?** I find Tekmetric to be a very useful all-in-one platform for managing my auto repair shops. What stands out to me the most is how open source it is and the number of integrations it has built in, which is more than any other shop management system I've used. I can connect it with programs like my Repair Pal, CARFAX loyalty shop program, and moto visuals for dvis. These integrations make Tekmetric incredibly valuable for me. **What do you dislike about Tekmetric?** The DVIs should definitely be improved. I've had multiple clients say that they didn't know where to click to see photos or the DVIs. It should be easy for our clients to immediately open the text message with the estimate and see the photos right there next to the written estimate. The data migration process wasn't the most perfect. They were able to transfer most of my data from Shopmonkey, except for the main thing being mileage. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric serves as my all-in-one platform, managing everything from accounting to texting clients from my landline. It's extremely useful for complete auto repair shop management across two locations. **Official Response from Emma Nordquist:** > Thank you for sharing this thoughtful review, Abdul! We’re glad Tekmetric’s integrations and all-in-one approach are supporting your shops across locations and simplifying day-to-day management. We also appreciate your candid feedback on DVIs and data migration, and we value insights like this as we continue improving clarity and usability for both shops and their customers. ### 13. Improved Customer Communication, Needs Better OEM Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Kurt S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Tekmetric?** I use Tekmetric for my business and it has helped me communicate better with my customers. I like Tekmetric's mobile services, tech profiles, texting, digital inspections, and job approvals, which cut down on my time spent on the phone or in the shop. The setup was simple, and I had no issues. **What do you dislike about Tekmetric?** I have found Tekmetric needs to show more OEM parts in both quick jobs and look ups in the side bar. Specifically in filters, we focus less on aftermarket parts. I also would prefer more customizable estimates/invoices, sometimes we have customers confused on pricing or the approval process. When some customers use the text approval they are confused on how to select jobs and can't figure out how to go to the next screen. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to improve communication with customers and reduce time on the phone or in the shop with its mobile services tech profiles, texting, digital inspections, and job approvals. **Official Response from Emma Nordquist:** > Hi Kurt! We’re glad Tekmetric is helping you stay connected with customers while giving you time back each day. Your feedback around OEM visibility and estimate clarity is appreciated and it has been passed along to our Product team. We appreciate you being part of our community! ### 14. Exceptionally User-Friendly and Customizable for Service Advisors **Rating:** 5.0/5.0 stars **Reviewed by:** Khylin R. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Tekmetric?** I really appreciate how user-friendly this software is. As a service advisor, it helps me make the most of both customer and vehicle information. I can add detailed notes about the customer and the car, including both internal and external comments. The inspection layout is also very intuitive for customers, making it easy for me to attach videos and pictures. I also like how I can organize my tickets by label or RO number, which is highly customizable. Another feature I value is the ability to view the job board for technicians, which lets me plan more effectively and assign vehicles to technicians who could use additional hours. **What do you dislike about Tekmetric?** The only feature I wish Tekmetric offered is an alarm or reminder that could be set for each individual ticket. I believe this would greatly help with workflow, especially in a busy shop like ours. **What problems is Tekmetric solving and how is that benefiting you?** This software has been instrumental in fully digitizing all of my repair orders. It allows me to text customers directly, and the ability to build accurate estimates using canned jobs and the parts matrix feature is outstanding. Being able to shop for and order parts within the same platform is a great convenience. The labeling system keeps my entire team informed about the exact status of each vehicle. Having Carfax integrated, along with a place to input any and all useful information about customers and vehicles, ensures that everything I need is easily accessible. Additionally, it helps me track sales and, as an advisor, shows me where my performance stands. **Official Response from Emma Nordquist:** > Hi Kyhlin! Thanks for your review! We’re glad to hear Tekmetric has helped you fully digitize repair orders and keep everything—from customer texting to estimates, parts ordering, and vehicle status—clear and connected in one place. It’s especially meaningful to know the insights into sales and performance are giving you visibility and confidence in your work as an advisor. ### 15. Streamlined Operations with Room for Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley T. | English Teacher, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about Tekmetric?** I like that Tekmetric keeps everything streamlined and easy to use at our auto repair shop. The organizational aspects are great, especially the job board, as it lets everyone see what jobs need to be done and what parts need to be ordered. It also gives us a visual of what customers have their vehicles in the shop, enabling us to serve them more easily. **What do you dislike about Tekmetric?** I would like options in the repair orders to create headers for each job category that we have at our shop. I would also like more options to organize ROs to remind me of customers who need to be contacted. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to streamline operations. The organizational tools, like the job board, help track jobs and parts, and visualize customer vehicles for better service. **Official Response from Emma Nordquist:** > Thanks for your review, Ashley! A streamlined shop is a successful shop, and we're glad Tekmetric is helping your team stay organized and on top of every job! ### 16. Tekmetric’s Ever-Improving UI, Easy Integrations, and Attentive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin L. | Service Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Tekmetric?** I love the constant user interface updates and improvements that makes the user experience better and better. Integrations with other vendors makes quoting and ordering parts easy. The Tekmetric support team is very attentive and makes sure the problem is addressed. The loss of service is rarely an issue compared to other big name DMS. **What do you dislike about Tekmetric?** Estimated tax shown on each job line on the invoice. This is misleading to the customer. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric makes it easy for customers to schedule appointments online and see the shop’s current availability. **Official Response from Emma Nordquist:** > Thanks for the review, Kevin! We’re glad the integrations and ongoing improvements are helping your shop stay efficient, and we appreciate the note on invoice tax visibility. We appreciate you being part of our community! ### 17. Tekmetric is the ultimate solution for auto shop management. **Rating:** 5.0/5.0 stars **Reviewed by:** George . | Service Writer, Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Tekmetric?** I use Tekmetric on daily basis. Tekmetric has a very user-friendly interface, with color coded labels to easily check up on work, parts and job status. I like how easy customer information is visible without having to navigate through different tabs to give the customer a call and it even has a built in texting system that enables an alternative communication method to customer who chose to not receive calls. In Tekmetric you can add canned jobs to make ticket writing faster and it even comes with some pre-built smart jobs which will even put in the necessary parts for the job. Tekmetric can be easily integrate to other applications that enhance your service writer-customer experience. **What do you dislike about Tekmetric?** My only complain about Tekmetric is that while looking up parts it does not give you a way to see some of the vehicle-specific specs whether is a FWD or AWD, 4, 6 or 8 Cyl. or transmission type so you have to close the parts screen and go back to the vehicle tab to check all that info. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric addresses many challenges in the auto repair management, one of them being the workflow efficiency. Back in the day you'd have to hand write a ticket, then hand it to your tech then he'd have to hand it back to you and so forth. With Tekmetric it completely eliminates that and it improves speed and turn around time. I simply write the ticket on Tekmetric, the tech receives it on his tablet, and once he is done I receive a notification and continue with the next steps. It also helps with job tracking, technicians can simply see if all parts are now in inventory or if we are waiting on them, keeping them from wasting time starting a job we are not ready for. For managers it helps them keep track of shop[ performance, identify trends and make decisions to optimize business. **Official Response from Emma Nordquist:** > Hi George! Wow! Thank you for the thoughtful review! We’re glad Tekmetric supports your workflow with the clarity and communication that help your team move efficiently. It’s great to hear how that ease of use leads to smoother job tracking, faster turnaround, and better decisions across the shop. Glad to have you as part of our community! ### 18. Clear Parts/Labor/Sublet Breakdown Makes Profit Tracking Easy **Rating:** 5.0/5.0 stars **Reviewed by:** Regine A. | Accountant Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Tekmetric?** From an accountant’s perspective, Tekmetric is great because it clearly separates parts, labor, and sublet costs, making revenue tracking and gross profit analysis much easier. **What do you dislike about Tekmetric?** From my perspective, one challenge with Tekmetric is the requirement to use a VPN, especially since I’m based in the Philippines. It can sometimes affect speed and accessibility. However, I do understand that the VPN is necessary for security, data protection, and system compliance — particularly when accessing U.S.-based shop data — so I recognize the purpose behind it. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric solves the problem of disorganized repair orders, inconsistent pricing, and poor visibility over parts, labor, and technician performance in auto repair shops. By centralizing work orders, inventory, customer communication, and invoicing in one system, it creates cleaner, structured data. **Official Response from Emma Nordquist:** > We really appreciate you sharing this perspective, Regine, especially from the accounting side. It’s great to hear the clear breakdown of parts, labor, and sublet is making profit tracking simpler and more reliable. That visibility and structure are exactly what we aim to deliver so your team can make confident, informed decisions every day. ### 19. Streamlined Workflow and Real-Time Updates Boost Efficiency **Rating:** 5.0/5.0 stars **Reviewed by:** Cassandra B. | Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 23, 2025 **What do you like best about Tekmetric?** I love that Tekmetric allows for office staff and technicians can see the same work order without showing too much information. Allowing them to add notes and love that we now have pop ups for all updates as they are complete. Very neat feature. They are always updating and adding new helpful features. We are a lot more efficient by being more streamlined. We used to have drawings of coaches and the papers would get lost or damaged. Tried binders and the same thing happened with those too. Needless to say this is a everyday must have! **What do you dislike about Tekmetric?** The least helpful thing I have found so far are 2 different features. 1) Your customer must be checked as Eligible for AR in order to push over... I'm not entirely sure why they wouldnt be but all of ours are I feel it should be reversed it should auto be checked and uncheck it if they are not. There are more customers that are going to pay than not. When you have several people in the office and not following after yourself its hard to get everyone on board. With checking this one box, that puts a dead holt on transferring transactions over to AR. 2) Applying 1 check to multiple transactions. I hate that when a customer wants a paid transaction I can enter it to show its paid, but then I have to void it because if they have 2 invoices it will show the same check number with a different amt and not blend in the end having to reenter correctly directly into QB. Maybe its the third party program but I feel there should be some way of making this work.. **What problems is Tekmetric solving and how is that benefiting you?** I don't have any problems as of now but they have always been quick to respond and resolve. **Official Response from Emma Nordquist:** > Hi Cassandra, thank you for the thoughtful review! It’s great to hear how Tekmetric has helped your team stay connected, work from the same work order, and move faster with real-time updates. We appreciate your feedback and we value the trust you’ve placed in our team to listen, respond, and keep improving. ### 20. Most efficient and productive system I've used and why **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Tekmetric?** All the information it pulls up along side the ticket that I'm in such as specs (torque, how to do resets, etc.), fluids (fluid types for services, oil, trans, diff, etc.) Helps to make the workflow through the shop clear and easy to identify what my tasks are. **What do you dislike about Tekmetric?** After I complete jobs, I cannot go back and find the ticket if I need to add something or I need to look back for information. Unknown as to whether I just haven't been trained enough on where I can look back for that. **What problems is Tekmetric solving and how is that benefiting you?** Makes my tasks clear and precise. Ease of identify workflow as I'm a technician and it enables me to be more efficient and productive because of that. **Official Response from Liz Perkins:** > Thanks for the review! We're happy you find Tekmetric is the 'most efficient and productive system' and that integrated specs and fluid info are helping streamline your workflow. Regarding completed jobs, you can access them in the customer profile, new RO, or on the appointment screen! I've attached our support article on how to access job history or our support team is happy to guide you if needed. ### 21. Tekmetric: A Must-Have for Streamlining Auto Shop Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer B. | Owner/President, Small-Business (50 or fewer emp.) **Reviewed Date:** June 10, 2025 **What do you like best about Tekmetric?** I like the integration of digital vehicle inspection and estimates that we can send to the customer and include finance options. The DVI is inside of Tekmetric, which was a motivating factor for our switch from NAPA Tracs. **What do you dislike about Tekmetric?** I would like to be able to print statements for accounts receivable accounts and have a feature that shows all invoices and payments. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric tracks customer history, creates repair orders and invoices, and allows us to order parts. **Official Response from Liz Perkins:** > Thank you for the great review! We're thrilled you value our all-in-one platform, new features, and customer support. Great point about editing POs, we've passed that feedback to our product team. We're so glad to be helping you speed up customer approvals. Thanks for helping us get even better! ### 22. Cloud-Based Solution with Continuous Improvements **Rating:** 5.0/5.0 stars **Reviewed by:** The K. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 20, 2026 **What do you like best about Tekmetric?** I like that Tekmetric works well at all of the tasks we use it for, including invoicing, estimating, parts ordering, and customer reminders. I appreciate that it is updated constantly with updates made from client requests, which is smart and progressive. I find the digital safety inspection feature valuable, along with the ability to email and text clients the reports and estimates we generate. The capability to receive written/digital authorization is great for legal compliance. I also appreciate being able to collect final invoices remotely through the credit card processing app. Despite a learning curve, we feel confident in teaching new employees to use it quickly. **What do you dislike about Tekmetric?** Like any new system, there was a learning curve but we three users feel we can teach any future employee to use it in fairly short order **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric for invoicing, estimating, parts ordering, customer reminders, two-way texting, digital safety inspections, estimate authorizations, and credit card processing. It works well for all these tasks. **Official Response from Emma Nordquist:** > This means a lot — especially hearing that the system keeps getting better in ways that actually matter to your shop. We’re glad it’s making everything from inspections to payments feel more connected and manageable. Thanks for growing with us! ### 23. Seamless Shop Management with Tekmetric **Rating:** 5.0/5.0 stars **Reviewed by:** Broy G. | Owner/Founder, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** March 16, 2026 **What do you like best about Tekmetric?** I use Tekmetric for my auto repair shop, and it makes my job very seamless, especially when building and sending estimates. My tech loves using it too! I like the ability to keep all the client info in one place because it makes it very easy for me to reference previous repairs and recommendations. I don't have to write everything down on paper, which means no unnecessary stacks of paper. It's extremely useful having all my clients' info in one database. The initial setup was super easy, with help from one of the Tekmetric specialists. I would definitely rate my experience as 10 out of 10. **What do you dislike about Tekmetric?** N/A **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric makes building and sending estimates seamless, centralizes client info for easy reference, and eliminates the need for paper stacks. It's extremely useful in running my auto repair shop efficiently. **Official Response from Emma Nordquist:** > Thank you for the 10/10 rating and for trusting Tekmetric with your shop, Broy! We’re glad building estimates feels seamless and keeps everything organized in one place. It’s great to hear your whole team is benefiting, too! We're excited to watch you grow with Tekmetric! ### 24. Streamlined Shop Operations with Tekmetric **Rating:** 5.0/5.0 stars **Reviewed by:** Nego E. **Reviewed Date:** March 13, 2026 **What do you like best about Tekmetric?** Tekmetric has been a great tool for managing our shop operations. It helps us keep track of orders, baking history, and customer information, thereby improving organization. The platform also enhances communication with customers through digital inspections and updates, making our workflow smoother and more professional. This allows us to focus on delivering quality service. The communication is well-organized, which improves efficiency and professionalism in our shop. The digital inspection and workflow features are especially useful for keeping our team on the same page. **What do you dislike about Tekmetric?** I'd love to see more customization options for reports and also make inventory tracking a little more streamlined. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to manage our shop operations, keeping track of orders, baking history, and customer info. It improves communication with digital inspections and updates, streamlining our workflow and helping our team stay organized and efficient. **Official Response from Emma Nordquist:** > Hi Nego! We appreciate you taking the time to share this! It's great to hear how Tekmetric is helping your team stay aligned and run more efficiently. Thanks for trusting us to support your day-to-day operations! ### 25. Effortless Shop Management with Tekmetric **Rating:** 5.0/5.0 stars **Reviewed by:** Rick Q. **Reviewed Date:** February 10, 2026 **What do you like best about Tekmetric?** I really do enjoy the calendar feature. It's great how Auto Office and Steer link into my calendar, letting customers place their needs or appointments directly into it. Sometimes it's just perfect because I don't have to do anything to adjust or confirm; everything is done correctly, eliminating the need to call the customer to fine-tune the appointment. When customers can make their own appointments and leave comments, I can read all the comments, reviews, needs, and appointments when I get to work in the morning. Within fifteen minutes, I handle anything that happened after hours and can start my day. This truly is valuable to me. **What do you dislike about Tekmetric?** I would say that inventory is still a little bit cumbersome. There's times where I wish it was more integrated with the actual shops that I buy my inventory from. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to manage inventory, run repair orders, and communicate efficiently with customers and employees. It minimizes phone calls by allowing me to send texts with inspection pictures, reducing the need to convince customers about vehicle issues. **Official Response from Emma Nordquist:** > Hey Rick! We love hearing how the calendar integration is giving you calm, productive mornings and helping you start the day ahead instead of catching up. Thank you for the honest note on inventory; tighter integration with your vendors matters, and feedback like this helps us keep improving. We’re grateful to be your partner in simplifying communication and repair orders so you can focus on running your shop with confidence. ### 26. Effortless Management and Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Andrew K. **Reviewed Date:** February 08, 2026 **What do you like best about Tekmetric?** I use Tekmetric as my all-in-one shop management system. I love the ease of access, and the customer support is incredible. Kameron, in particular, is a real asset to the second-level customer service team. When I have a problem, which is usually a me thing, there are people who can help me in minutes, not days. This leads to less downtime and more efficient use of my and my team's time. The initial setup was incredibly easy, and I'm highly likely to recommend Tekmetric to others, as I tell everyone to switch. **What do you dislike about Tekmetric?** I find the specific employee permissions for estimates lacking. I'd like more granular controls. I don't want advisors to change the default pricing matrix, but they need to use the estimate tab because that's essential for their job. I also wish my service manager could edit employee time cards without having the ability to add or remove employees. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric for tracking vehicle history, storing digital vehicle inspection data, and communicating via texting with customers. It minimizes downtime with quick support, enhancing efficient use of my team's time. **Official Response from Emma Nordquist:** > Hi Andrew! Thank you for trusting Tekmetric to run your shop and for calling out Kameron! Our support team works hard to be there in as fast as we can, and it means a lot to hear that it’s making a real difference in your downtime and efficiency. We also appreciate the thoughtful feedback around employee permissions; clear, granular controls matter, and we hear you. We’re committed to building a system that gives you both flexibility and confidence, and our team is always here to support you as we continue to improve. ### 27. Easy Texted Estimates with Fast Electronic Approvals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** March 14, 2026 **What do you like best about Tekmetric?** I can send estimates by text, and clients can review and approve them electronically. **What do you dislike about Tekmetric?** The production date field should include an option to enter the full date (example: 3/15/2020). For Hyundai vehicles, the production date includes the day of the month, and that detail may be required when ordering parts to make sure you get the correct fitment. **What problems is Tekmetric solving and how is that benefiting you?** I hope Tekmetric is working on adding a set of commonly used responses for our technicians. We’re finding that they have to type out or voice-text the same notes over and over again (for example: “Found front lower control arm bushings torn, recommend replacement”). It may not seem like it would take much time, but when our team is doing six inspections every morning across the 12 technicians we have, that time really adds up. **Official Response from Emma Nordquist:** > We love hearing how simple texting estimates and quick approvals have made things easier for your team! Thanks for your feedback on production date details and technician note efficiency. We're always striving to make our software as useful as possible to your daily operations. ### 28. Effortlessly Organizes Our Shop Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Erick V. **Reviewed Date:** January 30, 2026 **What do you like best about Tekmetric?** I find the schedule function in Tekmetric really helpful as it acts like a desktop to keep my customers organized. I appreciate the service writing software because it has plenty of integration that streamlines parts and labor lookups, and with the latest updates, it includes fluid specs, transmission options, and specific info related to sourcing parts. The sidebar is great for fluid specs on differentials and transmissions. The integration to local shops is one of my favorites. I like the entry in invoices where I can manually control my markup and margins, allowing me to split things and aid my customers in their repair journey. The history feature is key for seeing the entire history of a vehicle, which aids the diagnostic process. The labor times are consistent with what my technicians expect, which is a plus. Overall, it’s user-friendly and lightweight, making it the best software I've used in the auto industry. I even joke that I'd recommend it to animals when they start driving! **What do you dislike about Tekmetric?** I'd like to see something like a quick-quote system to give fast estimates in cases where I'm on the phone and a general price is the deciding factor to turning a phone call into footsteps. Other than that, just a few tweaks needed in the system here and there, like Fords having a 3.5L Aspirated and Turbo options for the same vehicle, labor times get a little wonky in these splits. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric keeps customers organized, streamlines parts and labor lookups, and tracks vehicle histories for diagnostics. The sidebar helps with fluid specs, and integrations aid repair processes. Manual invoice control improves customer service, making it a comprehensive platform. **Official Response from Emma Nordquist:** > Thanks for the kind words, and the laugh, Erick! We love hearing how the schedule, history, and invoice control are helping you run a smoother, more customer-friendly shop. It’s great to know the latest updates and integrations are making parts, labor, and diagnostics feel intuitive for your whole team. We hear you on quick quotes and engine/labor splits. I'd suggest sharing your idea on our Feature Request Board. ### 29. Delivers 99% of What We Need—An Outstanding Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Kevin B. | Shop Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2025 **What do you like best about Tekmetric?** Tekmetric Has Transformed How We Run Our Shop Switching to Tekmetric has been one of the most impactful decisions we’ve made at J.M. Auto Service. As a growing independent shop that handles everything from quick maintenance to advanced diagnostics and Western snowplow installations, we needed a system that could keep up with the speed of our workflow, support our team, and give us real visibility into the business. Tekmetric has done exactly that. **What do you dislike about Tekmetric?** very little - has 99% of what we want!!! **What problems is Tekmetric solving and how is that benefiting you?** Efficiency & Flow Our front-of-house team works faster and cleaner than ever. Building estimates, communicating with customers, and assigning work all happen in seconds. Nothing gets lost, nothing slips through the cracks, and our advisors can focus on taking care of people — not fighting with software. Data That Actually Matters The reporting tools have changed the way we manage the shop. We track technician productivity, GP, car count, conversion, maintenance recommendations, and more — all in real time. That visibility has allowed us to build incentive plans, balance workloads, identify bottlenecks, and make smarter decisions month after month. Improved Tech Productivity For the technicians, it’s simple: more clarity, more hours, less downtime. They have everything they need on one screen — job details, parts, photos, notes — which means fewer interruptions and more actual wrenching. Customer Experience Digital inspections, clear communication, text updates, and fast approvals have drastically improved trust and transparency. Customers understand what we’re recommending and why, and that’s boosted our CSI and online reviews. Growth-Friendly We’ve expanded plow installations, added equipment, hired more people, and even started planning the second location — and Tekmetric has supported each step. Whether it’s same-day auto service pushes or high-volume seasonal spikes, the system scales with us. **Official Response from Emma Nordquist:** > Hi Kevin, thank you for sharing such a thoughtful review! It’s great to hear that Tekmetric has strengthened the flow of your shop, supported your technicians with clearer workflows, and given you the visibility to make confident decisions as you grow. Your note that the system delivers nearly everything you need is appreciated, and we’ll keep working to close that final gap. We’re grateful to be a steady partner for J.M. Auto Service as you continue to expand. ### 30. Effortless Mobile Inspections and Status Updates **Rating:** 4.0/5.0 stars **Reviewed by:** Eric Y. | Shop Foreman, Small-Business (50 or fewer emp.) **Reviewed Date:** January 12, 2026 **What do you like best about Tekmetric?** Ease of access to the mobile app for inspections, adding notes, checking and changes vehicle statuses on the go. It was helpful to have meetings with the mobile app team during their development of the latest update. Integration with Parts Tech is helpful when creating estimates. **What do you dislike about Tekmetric?** Inability for technicians to check job history for vehicles, inability to add photos directly to a repair or diagnostic line. Parts Tech has some parts that are incorrectly shown as "may not fit vehicle." **What problems is Tekmetric solving and how is that benefiting you?** Reducing time required for making estimates, streamlining the process for adding notes to a repair order visible to all required parties. Providing data from vehicle inspections to help us personalize approach for helping each technician improve their finding skills. **Official Response from Emma Nordquist:** > Thank you for taking the time to share this feedback, Eric! We’re glad the mobile app, inspections, and PartsTech integration are helping your team work efficiently and stay connected on the go. We also appreciate your feedback surrounding job history and adding photos directly to the repair line. We are looking into it and take that input seriously as we continue improving the experience for technicians and advisors alike. ### 31. Tekmetric is a winning tool for the Auto Repair industry! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly B. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Tekmetric?** Tekmetric is a powerful tool for the auto repair industry. It allows you to streamline processes and provides sales and work flow visibility. It's also easy to use. It's a very intuitive user experience, allowing companies to hire people from other industries or little specialized knowledge. I highly recommend giving Tekmetric a try! **What do you dislike about Tekmetric?** I would like a better work-flow daily shop line up view in the calendar that is customizable. Also would like to customize the RO names. **What problems is Tekmetric solving and how is that benefiting you?** It consolidates our software by including both shop management with bookkeeping. It also allows us to reduce employment costs by allowing us to hire people without specialized industry knowledge to successfully run our office/admin. It also reduces the time required for ordering parts. **Official Response from Emma Nordquist:** > Hi Kelly! It’s encouraging to hear Tekmetric is helping streamline your operation, improve visibility, and support onboarding across your team. We appreciate you sharing ideas around a more customizable calendar view and RO naming. Thank you for recommending Tekmetric and for being part of the community we’re building together. ### 32. Tekmetric Aided in Transforming Our Shop— and increased sales by 30% the first year **Rating:** 5.0/5.0 stars **Reviewed by:** Richard G. | Automotive Division Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Tekmetric?** We changed from Vast to Tekmetric about a year ago. We researched, reviewed, and sampled several different applications for our POS, including Shop Monkey, Mitchell, Vast Online, and Auto Leap, among others. We chose vast in the end because we could make it our own program, and that's exactly what we did. With the excellent reporting, we could accurately track all the necessary metrics. With the integrated digital inspections, we saved money by eliminating the need for AutoServe1 and tailored the inspections to meet our specific needs. We could then internally track inspections completed, send them to the customer, easily see the quality of the inspections, and continue to coach technicians and service advisors on expectations. This was much easier with Tekmetric than with AutoServe. We could easily adjust the parts matrices to ensure proper margins to increase profits. With the built-in labor guide, it's easy to check labor times. Simply click to view the labor guide in Tekmetric, and if you have Mitchell1, you can also see and compare labor times. Customer history, scheduled maintenance history, and CarFax are all built-in, which makes life easy and ensures that all scheduled maintenance is quoted as necessary. With this and many other improvements, we are up nearly 30% year-over-year in sales average per store. So you can say for sure we are satisfied with the change. **What do you dislike about Tekmetric?** So far, there is nothing that I dislike. I even applied to work for Tekmetric to help new customers change over, but I never got a response back. Maybe I asked for too much money! **What problems is Tekmetric solving and how is that benefiting you?** Read the review I think I was very thourough **Official Response from Benjamin Johnson:** > Hi Richard, Thank you for leaving us a review! We are glad to hear that Tekmetric is helping you achieve a 30% increase in sales! Congratulations! Thanks for being part of the Tekmetric community! ### 33. Powerful Integrations and Estimating, But Inventory Tracking Needs Improvement **Rating:** 4.5/5.0 stars **Reviewed by:** Cole C. | Owner/President, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Tekmetric?** I like the ability to look up parts and labor quickly to create estimates. Integration with Partstek, Repairlink and several other companies has made the program easier to work with. All of the included reports are awesome. They say "if you can't measure it, you can't manage it", and there are a lot of measurements included. **What do you dislike about Tekmetric?** There is a steep learning curve because there is so much information to sift through and changing from an older style shop management system. Also, the inventory feature isn't my favorite. It looks easy on the surface, but it's not tracking all of my parts correctly. **What problems is Tekmetric solving and how is that benefiting you?** We had a problem with the time it took between when the tech submitted their inspection/diagnosis findings and getting a quote together for the customer. This has made things much faster and easier. The other thing that's helping is being able to request payment from a customer easily. We used to have a separate program to reqest remote payments. This is much faster. **Official Response from Benjamin Johnson:** > Hi Cole, Thank you for leaving us a review! We are glad to hear that the Tekmetric reporting features are helping you make more informed decisions for your shop. Thanks for being part of the Tekmetric community! ### 34. Streamlines Shop Operations, But Needs Better Integration with Repair Platforms **Rating:** 5.0/5.0 stars **Reviewed by:** Andre S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 30, 2025 **What do you like best about Tekmetric?** Tekmetric makes our shop run smoother and faster. The ability to track jobs, labor hours, and technician productivity in one place saves us time and eliminates confusion. It also helps present digital inspections and estimates to customers clearly, which increases trust and approval rates. **What do you dislike about Tekmetric?** What I dislike about Tekmetric is the limited integration with repair information platforms like ProDemand or AllData. Our technicians often need to switch between systems to look up labor times, wiring diagrams, or service procedures. A more seamless connection to those knowledge bases would save time, reduce errors, and make the workflow even smoother. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric helps us centralize and organize every part of the repair process — from creating estimates to tracking technician hours, parts, and customer approvals. Before Tekmetric, it was easy for details to get lost between the front office and the shop floor. Now everything is transparent and updated in real time. It solves communication gaps, improves workflow efficiency, and gives us better control over profitability by tracking KPIs like ARO, labor hours, and parts margins. The digital inspections and integrated customer texting also make it easier to build trust and get faster approvals. **Official Response from Benjamin Johnson:** > Hi Andre, Thank you for leaving us a review! We are glad to hear that Tekmetric is helping your shop run smoother and faster. Thanks for being part of the Tekmetric community! ### 35. Seamless Integrations and User-Friendly Interface Elevate Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Ray S. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 13, 2026 **What do you like best about Tekmetric?** There really is no BEST single feature we've noticed about Tekmetric. To our staff, the best feature is what we see as the heart of the package - the integrations. Everything works cohesively. The package scales up and down with our business needs. The interface is extremely user friendly on the surface and allows us to view our business from multiple angles to find our efficiencies as well as the areas we need to focus more attention on. Thankfully we haven't had to rely on customer support very much because the product has been easy to navigate and learn once we got through the initial on-boarding. **What do you dislike about Tekmetric?** Still trying to find a dislike. Tekmetric has exceeded all of our expectations. There are come quirks here and there but no major road blocks. **What problems is Tekmetric solving and how is that benefiting you?** We are a new shop taking over for a business that operated from this location since 1981. Our biggest need is building trust with customers and the integrated DVI's and evidence based reporting with media files has been invaluable in our mission to earn the trust of our customer base. **Official Response from Emma Nordquist:** > We love hearing that we've exceeded all of your expectations, Ray! We’re especially glad the DVIs and evidence-based reporting are supporting your efforts to build trust with customers as you carry forward such a meaningful legacy. Excited to watch you grow! Thanks for being part of the Tekmetric community! ### 36. Easiest System to Learn with a Straightforward Interface **Rating:** 5.0/5.0 stars **Reviewed by:** Kayli M. | Service Advisor, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Tekmetric?** Honestly this has been the easiest system to pick up and start using, and I've been trained on many different operating systems. The interface is straightforward and easy to navigate, I picked up the basics on the first day and learned all the nuances within a couple weeks. I am still amazed at how well other programs integrate into this system so everything works together. Little things like being able to write notes about the customer on their profile or being able to change the name on each phone number so you can add multiple phone numbers and know who is who helps so much. And it's been very reliable, I don't have to worry about "what's not working today?" like I did with other systems. The one time there was an issue due to outside internet influences, Tekmetric was on top of it and gave a notice that there could be internet issues but that they were working to fix it and things were fine again the next day. It's easy to use on my computer or on my phone when I need to upload media. And I LOVE the new notifications feature they just added! It has been a game changer for staying on top of repair orders because it instantly notifies me any time the technician or customer makes any updates to the RO. More shops should be using Tekmetric, I fully believe it's one of the reasons our shop and team are so successful. Having the tools and peace of mind Tekmetric gives us sets us up for success. **What do you dislike about Tekmetric?** The only thing that I would change, because I'm seriously impressed by how well everything works, is that you would only get a notification for a message if it was a customer you personally messaged. Right now it's set up so that there's a red notification any time any customer texts us, no matter which advisor texted them first. This means I constantly cannot clear that notification dot if it's not my customer and I don't want to open someone else's text thread, because then they don't realize that they have a message waiting. But on the plus side, I'm the one constantly letting my coworkers know there's a text message so it's not a total downside. Maybe just a personal preference because I like a clear screen free of notifications because I know I'm up to date and have checked everything myself. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric added the notifications feature that has helped immensely with keeping up with repair orders. **Official Response from Benjamin Johnson:** > Hi Kayli, Thanks for leaving us a review! We are glad to hear that you are finding Tekmetric easy to use and is helping you run your shop more efficiently. Thanks for being part of the Tekmetric community! ### 37. Streamlined Communication and Efficiency Booster **Rating:** 5.0/5.0 stars **Reviewed by:** Joe B. **Reviewed Date:** December 23, 2025 **What do you like best about Tekmetric?** I love how Tekmetric makes it easy to show customers what's wrong with their vehicles using pictures and videos, along with pre-canned procedures. The more you use it, the better it gets. I really appreciate the fluidity of communication between the repair technician, service writer, and the customer. It saves me a lot of time, allowing me to work faster and sell jobs more easily, resulting in more work being completed. Tekmetric is very easy to set up and super easy to use. On a recommendation scale, if I could score higher than 10, I'd say 20. **What do you dislike about Tekmetric?** The application doesn't let you take more pictures while it is uploading a current picture. I wish it could upload images in the background without stopping me from continuing the inspection. I think if I can take all the images back to back quickly and the application uploads in the background, it would be more efficient. Or if it let me save all the images then upload them after the inspection is complete, I could work faster. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric simplifies showing customers vehicle issues with photos and videos. It streamlines communication between technician, service writer, and customer, saving time and facilitating job sales, resulting in more completed work. **Official Response from Emma Nordquist:** > We appreciate your review, Joe! Thank you for sharing how Tekmetric helps your team communicate clearly and move work forward with confidence using photos, videos, and structured workflows. We appreciate your feedback on photo uploads and understand how important uninterrupted inspections are to your efficiency. It’s encouraging to know the platform is helping you save time and complete more work. ### 38. Effortless Workflow and Accurate Quoting **Rating:** 5.0/5.0 stars **Reviewed by:** Joey B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2026 **What do you like best about Tekmetric?** I use Tekmetric daily at the automotive repair shop to write ROs and build quotes. It makes workflow efficient and simple. I easily look up parts and build quotes, and the parts return section is easy to use. I value the quoting system since it allows you to build quotes easily and accurately. Everything seems straightforward and user-friendly. **What do you dislike about Tekmetric?** nothing, it seems to be a well build program **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric daily at our repair shop. It makes our workflow efficient and simple. I can easily look up parts and build quotes accurately, and the parts return section is easy to use. **Official Response from Emma Nordquist:** > Thank you for sharing this, Joey! We love knowing Tekmetric brings clarity and ease to your day to day. It’s especially great to hear the quoting experience is delivering the accuracy you need, and we’re here to keep that consistency you can rely on. ### 39. Tekmetric is a highly efficient, clean and organized online shop manager. **Rating:** 5.0/5.0 stars **Reviewed by:** jack t. | mechanic, Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2026 **What do you like best about Tekmetric?** i REALLY ENJOY THE EASE OF THE WEBSITE AND THE MOBILE APP. THE APP ASPECT OF TAKING PICTURES AND UPLOADING IT IS VERY EASY AND SMOOTH. THE WEBSITE RUNS JUST AS WELL./ **What do you dislike about Tekmetric?** the most frustrating part is that if i am writing a story, and my mouse accidently clicks anywhere other Than on the story window, it will all be delete. a save as you go feature for writing stories would be awesome. **What problems is Tekmetric solving and how is that benefiting you?** tekmetric is making the communication from technician to service advisor is flawless. I do not deal with customers or estimates, but it is all laid out in a fool proof manner. **Official Response from Emma Nordquist:** > Thanks for your review, Jack! It’s great to know the web and mobile experience has felt smooth and reliable, especially when sharing photos between technicians and advisors. We hear your feedback around protecting written stories and understand how important that is in a busy workflow. Thanks for taking the time to share your perspective and for trusting Tekmetric in your day-to-day work. ### 40. Built-In Workflow Saves Our Advisors a Ton of Time **Rating:** 5.0/5.0 stars **Reviewed by:** Keith H. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 29, 2026 **What do you like best about Tekmetric?** The built-in workflow saves my advisors a ton of time. **What do you dislike about Tekmetric?** The inventory system seems a little shallow. And I wish i could write free form notes on the face of an RO that were easy to see when you open the job up **What problems is Tekmetric solving and how is that benefiting you?** Time saving. Pictures with diags **Official Response from Emma Nordquist:** > We love hearing that our built-in workflow is saving your advisors valuable time! Your suggestions on inventory depth and RO-level notes are great feedback that we'll pass along to our product team. Thanks for being part of the Tekmetric community, Keith! ### 41. Seamless Shop Management and Transparency Boost **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin B. **Reviewed Date:** December 17, 2025 **What do you like best about Tekmetric?** I like the inspection tab where we can upload photos and share them with clientele. It allows us as a repair facility to provide a level of transparency that is lacking in most other repair facilities and dealerships in our area. Honestly, everything works and gels pretty seamlessly. The setup of Tekmetric was fantastic and very easy to set up the shop, even easier after using the training videos. **What do you dislike about Tekmetric?** Honestly everything works and gels pretty seamlessly. One thing I would like is an option to DM technicians directly from the advisor side to ask questions or just keep them informed on timelines and updates. I would like the integration of DC and Tekmetric to be a little more seamless. Make texting the customer an easier experience. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric for shop management and managing my service advisors. It solves a workflow issue, allowing for better communication between advisors and technicians. **Official Response from Emma Nordquist:** > Hi Benjamin! Thank you for sharing such a thoughtful review. We’re glad to hear the inspection tab and photo sharing are helping you build real transparency with your customers, and that setup and training made it easy for your team to get up and running smoothly. We also appreciate your candid feedback around advisor-to-technician messaging; clear communication is critical to a strong workflow, and insights like yours help us continue improving in the right areas. ### 42. Intuitive, Device-Friendly, and Revolutionized Our Workflow **Rating:** 5.0/5.0 stars **Reviewed by:** Geraldo C. **Reviewed Date:** January 26, 2026 **What do you like best about Tekmetric?** I use Tekmetric to improve my company workflow and customer approvals. I find it incredibly useful for keeping track of all the tickets, parts, and money coming in. The access to all types of reports really helps me manage my business effectively. I like how easy it is to use and the fact that I can access it on every type of device I own. Organization has been huge for my small business, making it much more manageable. The initial setup was extremely easy, and I would definitely recommend it to others. **What do you dislike about Tekmetric?** I would like to see more view options for tech views in each ticket. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to improve my workflow, keep track of tickets, parts, and finances, and manage my small business through accessible reports and organization. **Official Response from Emma Nordquist:** > Hi Geraldo! Thank you for sharing your review. It's great to hear how Tekmetric has brought clarity and organization to your workflow across every device. We’re especially glad the reporting and setup made managing your business feel more manageable. We appreciate the feedback on tech view options as well. Appreciate you being part of our community! ### 43. Easy to Learn, Seamless Auto Repair Provider Integration **Rating:** 5.0/5.0 stars **Reviewed by:** Brett P. | Service Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2026 **What do you like best about Tekmetric?** It's a lot easier to use and manage compared to our old software Tireshop. I like that it integrates with our tire providers and have had no issues at all. Very easy to learn as well. **What do you dislike about Tekmetric?** Really isn't much I don't like, I haven't found anything yet I think could be better. **What problems is Tekmetric solving and how is that benefiting you?** Making getting tires a lot easier which saves time **Official Response from Emma Nordquist:** > Thanks for sharing this, Brett! We love hearing that things feel easier and more connected on your end. It’s great to know Tekmetric is helping save you time where it matters most. We’re here to keep things running smoothly as you grow. ### 44. Shop Software for the Future! **Rating:** 5.0/5.0 stars **Reviewed by:** Alex’s Mobile Mechanic Service G. | Business Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 16, 2023 **What do you like best about Tekmetric?** I love the new integrated payment option. **What do you dislike about Tekmetric?** I tried to inquire about the CRM, but the staff told me that it was not for mobile shops. Why is that? **What problems is Tekmetric solving and how is that benefiting you?** KPI tracking, PO tracking, parts ordering, digital authorizations, and DVIs have all helped the business grow. Having a cloud-based shop management system has been great as well. **Official Response from Emma Nordquist:** > Hi Alex! Thank you for sharing this—we’re glad the integrated payments are making an impact. Mobile shops can absolutely use Tekmetric Marketing for things like Google reviews and campaigns, though some features like scheduling and appointment messaging are still being refined for these shops. We’re continuing to improve flexibility here, and we appreciate your thoughtful feedback. ### 45. Effortlessly Streamlines Automotive Shop Operations **Rating:** 5.0/5.0 stars **Reviewed by:** Brandon L. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Tekmetric?** I really like Tekmetric as it helps keep our Repair Orders organized and makes the business flow efficiently. I appreciate how user-friendly it is and the simplicity of everything. The initial setup was super easy and straightforward. **What do you dislike about Tekmetric?** Some of the Canned jobs, other than that everything else is great! Just adding more canned job items and making sure that they work accurately. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to keep our Repair Orders organized, making the business flow efficiently. It's user-friendly and simplifies everything. **Official Response from Emma Nordquist:** > We’re glad Tekmetric’s versatility, ease of use, and tools like smart canned jobs are helping streamline your daily work and keep your operations organized. It’s also good to hear the setup was simple from the start. Thank you for choosing Tekmetric to support your shop! ### 46. Effortless Management and Quick Estimates **Rating:** 5.0/5.0 stars **Reviewed by:** antwaun r. **Reviewed Date:** December 27, 2025 **What do you like best about Tekmetric?** I find it very easy to manage Tekmetric and appreciate that it gets straight to the point quickly. I like that I can calculate labor time without needing to switch to other tools like ALLDATA. What I really enjoy is how easily I can put together estimates in a timely manner. I also like having labor and part vendors available all in one app, which is super convenient. The initial setup was easy, making the transition to using Tekmetric smooth for me. **What do you dislike about Tekmetric?** I don't like that the labor time varies from ALLDATA. Even though it doesn't affect usability much, it would be better if it were more consistent. **What problems is Tekmetric solving and how is that benefiting you?** Tekmetric makes it very easy to manage tasks and put together estimates quickly. Labor and parts vendors are available in one app, so I don't need to switch to other tools like ALLDATA. **Official Response from Emma Nordquist:** > It’s great to hear Tekmetric helps you move quickly by managing tasks, building estimates, and accessing labor and parts vendors all in one place. We appreciate you calling out the smooth setup and time savings, and we also understand your note around labor time consistency. Your feedback helps us continue refining your experience! ### 47. Boosts Automotive Shop Efficiency with Ease **Rating:** 4.5/5.0 stars **Reviewed by:** Ryan M. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2026 **What do you like best about Tekmetric?** I gain a lot of efficiency in shop management with Tekmetric. I like the efficient workflow management, estimate building, and reporting features. Estimates are easy to build with the integrated labor guides and PartsTech parts sourcing integrations. The setup went smoothly, and the customer support was good. **What do you dislike about Tekmetric?** I wish they had a little better system of tracking return parts. **What problems is Tekmetric solving and how is that benefiting you?** I find Tekmetric boosts efficiency in shop management with efficient workflow management, simplifies estimate building using integrated labor guides and Partstech, and enhances reporting. **Official Response from Emma Nordquist:** > Thanks for sharing your experience and being part of the Tekmetric community, Ryan! We love hearing that workflow management, estimate building, and reporting are driving real efficiency in your shop. Your feedback on return parts tracking is noted, and we'll make sure it gets to the right team. ### 48. Comprehensive Solution with Easy Setup and Effective Scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User **Reviewed Date:** December 04, 2025 **What do you like best about Tekmetric?** I really like the scheduling aspect of Tekmetric, which plays a significant role in streamlining our operations. The integration of the new marketing features is another aspect that I find extremely valuable. It allows us to maintain constant contact with our customers on a single platform. This integration not only enhances communication by enabling us to text and email estimates and invoices but also improves our overall customer relationship management. Additionally, the initial setup of Tekmetric was exceedingly easy, which made the transition smooth and hassle-free. This ease of use, combined with the functionalities that Tekmetric offers, significantly enhances our shop's efficiency and operational success. **What do you dislike about Tekmetric?** I would like Tekmetric to integrate more seamlessly with aftermarket accessory distributors. As an aftermarket accessory shop, it would be beneficial if Tekmetric could facilitate purchasing parts from these distributors with the same ease that we experience with O'Reilly's, Napa, or AutoZone. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric for shop operations, easing data tracking, logging hours, parts ordering, and scheduling. It enhances communication by integrating marketing to maintain customer contact via text and email. **Official Response from Emma Nordquist:** > Thank you for the thoughtful review. We're glad to hear that our scheduling tools, marketing integration, and the smooth setup have strengthened your operations and customer communication. Your feedback on aftermarket accessory distributor integrations is appreciated, and we recognize how important that is for your shop. We’re grateful to support your shop and having you part of our community! ### 49. Seamless Transition, Outstanding Support, and Game-Changing Results with Tekmetric **Rating:** 5.0/5.0 stars **Reviewed by:** Brett G. | Shop Manager / the guy that answers the phones, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Tekmetric?** Switching to Tekmetric has been an incredibly pleasant change from the previous software we were using. The platform is intuitive, the RO layout is clean and straightforward, and the added features—especially inventory ordering and tracking—have made our workflow smoother and more organized than ever. One of the biggest highlights has been their customer support. Every time we’ve reached out, we’ve either gotten an immediate answer or a prompt call back. After trying multiple software systems over the years, it finally feels like we’ve found a home with Tekmetric. And as a bonus: if you ever run into anyone from the Tekmetric team at events or conferences, they’re genuinely friendly people with a great sense of humor. Overall, we couldn’t be happier with the switch! I would highly recommend that shops switch, and the fact that our average repair orders and profits have more than doubled since coming on board about 8 months ago. We have not had Tekmetric crash once, unlike previous software that would crash and go down at least once a week. **What do you dislike about Tekmetric?** We have some changes we would like to see, but overall, we have no complaints or dislikes. **What problems is Tekmetric solving and how is that benefiting you?** Reporting and advisors/technicians being able to see GP% and GP/hr for every RO has really made people aware of the target numbers that need to be reached. It's been awesome seeing that live data right in your face and not just selling a job to sell a job. Knowing where there is take and where there is give to make our customers happy and also hit the numbers we need to sustain and be profitable has been awesome. **Official Response from Emma Nordquist:** > Thank you for the thoughtful review. We're glad the intuitive layout, inventory tools, and overall reliability have made your workflow smoother, and that our support team has been consistently responsive. It’s meaningful to hear that Tekmetric has contributed to the growth you’re seeing. It’s great to hear that the GP% and GP/hr visibility is helping your team make informed decisions! ### 50. Streamlined Shop Management with Great Customization **Rating:** 5.0/5.0 stars **Reviewed by:** Christopher D. | Service Coordinator, Automotive, Small-Business (50 or fewer emp.) **Reviewed Date:** December 03, 2025 **What do you like best about Tekmetric?** I love the flexibility in Tekmetric's calendar feature, which allows me to tailor it specifically to the needs of an auto shop. This adaptability is vital because technicians frequently use the calendar to track job progress and manage ongoing work when additional tasks are authorized by customers. Another fantastic advantage is the seamless integration with repair orders, complemented by the new integration with Tekmetric Marketing. This enhancement automates text messaging for follow-ups, appointment confirmations, and reminders, greatly streamlining our communication process. Furthermore, the initial setup of Tekmetric is very straightforward and user-friendly, enhancing the overall ease of adoption and making it accessible for teams to start using efficiently. **What do you dislike about Tekmetric?** Moving an authorized job from one repair order to another repair order for the same customer is problematic. It requires the customer to re-authorize a job they have already approved on a previous repair order. This process is cumbersome and undermines the appearance of professionalism from the auto shop. **What problems is Tekmetric solving and how is that benefiting you?** I use Tekmetric to manage appointments, streamline repair orders, and track technician progress, solving real-time job update challenges. Its calendar flexibility and integration with marketing enhance operational efficiency and customer communication. **Official Response from Emma Nordquist:** > Thank you for sharing your experience! It’s great to hear how the calendar flexibility, RO integration, and marketing features are helping your team stay aligned and communicate more easily. We’re also glad the setup was straightforward for your shop. We hear your concern about moving authorized jobs between repair orders. Feedback like this helps us meet your needs. We appreciate the insight you’ve shared! 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