PrimePay Reviews & Product Details

PrimePay is extremely easy to use. From the minute I learned about PrimePay from Gretchen Berger, I knew I was in great hands. The cost of the sowftware blew away the competition. I would highly recommend PrimePay to other companies. Review collected by and hosted on G2.com.

Absolutely nonthing. Everything is wonderful. Review collected by and hosted on G2.com.

The implementation process went smoothly thanks to Cara & Andrew — she was awesome to work with, very responsive, and made sure things got done right. Overall the system has been easy to use, and support has been solid whenever we’ve needed help. Review collected by and hosted on G2.com.

A few small issues popped up after implementation, but nothing major. Most things have been resolved quickly and haven’t impacted our overall use of the platform. Review collected by and hosted on G2.com.

The PrimePay feature that we like best is the mobile phone app that allows employees to quickly log in/out and especially the ability to request time off. The employees quickly view their vacation balances and the calendar for their department to see who else may be approved for time off that day, and get fast responses from their supervisors. I no longer need to track manual "time off request" slips or enter these manually into the payroll system. I also love it that employees can access their own paystubs and W-2s (beginning next year). There is really so much that I like about this system, and the customer service is exceptional. Review collected by and hosted on G2.com.

There is nothing that I flat out "dislike" about PrimePay. The automatic feed to our 401k recordkeeper has been tricky for them to set up, resulting in me having to create a spreadsheet and upload it manually each week. I trust that PrimePay will get this kink worked out. The pros of PrimePay have outweighed this inconvenience to me. Review collected by and hosted on G2.com.

Prime Pay is great because it has everything you could need in day-to-do business electronically. All of the features are very user-friendly and simple to figure out. All of the customer support agents are extremely helpful and always go above and beyond, even if they are unsure of something in that moment - they will always figure it out or follow up. Review collected by and hosted on G2.com.

I do not really see any cons about PrimePay. It is overall a great system. Review collected by and hosted on G2.com.

I am the treasurer for our church (used PrimePay) and another organization that uses ADP for payroll. Relative to ADP, PrimePay has no advantages. It costs more, website is poor, customer service is abysmal, and they make mistakes. Review collected by and hosted on G2.com.

Customer service. They could not withhold Philadelphia city wage tax for our two employees who live in Philly. Many phone calls were made, and they just could not figure out how to do this even though they had the home addresses for these two employees (and so knew they were in Philly) and our Philadelphia City Wage tax employer number. They also consistently messed up withholding for our pastor. After months of frustation and having thier customer care team not follow up, we changed to ADP. ADP did everything correctly and at lower cost. Then, PrimePay charged us nearly $2,000 as an early termination fee that we knew nothing about - it must have been buried in fine print someplace. The only reason we terminated was because they are so incompetent. I protested this fee, and they are refunding half of it, but our small church still has to pay nearly $1,000 to PrimePay. Just an awful experience. Review collected by and hosted on G2.com.

We’ve been using Prime Pay for 2 years since the merger with SyncHR, and we have been happy with the system, tech support, and customer service. The software is incredibly user-friendly and allows for a lot of import functionality, which has been invaluable for us when we need to make mass updates.

One of the standout features of Prime Pay is the centralized dashboard. It allows us to access all the important HR data in one place, making it easy to track employee information, benefits, time off, and payroll. The reporting functionality is also very helpful. They provide standard reports as well as an ad-hoc report feature to allow you to create your own reports.

The employee self-service portal has also been helpful. It empowers our employees to manage their own information, access company documents, and view pay stubs. This has helped us create a paperless process and saved us a lot of time.

Overall, Prime Pay HRIS has improved our HR efficiency, saved us time, and enhanced employee satisfaction. We highly recommend it to any organization looking for a robust and reliable HR software solution. Review collected by and hosted on G2.com.

I would like to see additional admin roles added to the system. Currently, we can't add our 401K auditor and benefits broker directly in the system without adding them as an employee to a pay unit. Review collected by and hosted on G2.com.

The level of responsiveness has been great. Review collected by and hosted on G2.com.

Nothing in particular is coming to mind. Review collected by and hosted on G2.com.

Flexibility in pricing and modules, that allow clients to pick and choose how much they're spending for the services they need Review collected by and hosted on G2.com.

Lack of control over certain aspects of the time keeping & payroll system Review collected by and hosted on G2.com.

I appreciate that Primepay integrates with multiple platforms, enabling us to automate updates to employee information across many of our core systems. Review collected by and hosted on G2.com.

Although PrimePay is a powerful platform, I’d prefer if all the employee's information were accessible from a single homepage for Administrators. Review collected by and hosted on G2.com.

How easy it is to use and all that can do.

Payroll Calculation is one of the fastest I have ever seen. Review collected by and hosted on G2.com.

When there are updates sometimes some items do not work.

But they usually fix them right away. Review collected by and hosted on G2.com.