--- title: CoAd Pay Reviews meta_title: 'CoAd Pay Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 97 reviews by the users' company size, role or industry to find out how CoAd Pay works for a business like yours. aggregate_rating: rating_value: 4.2 review_count: 97 scale: '5' date_modified: '2026-07-23' parent_category: name: HR url: https://www.g2.com/categories/hr --- # CoAd Pay Reviews **Vendor:** CoAd **Category:** [Payroll Software](https://www.g2.com/categories/payroll) **Average Rating:** 4.2/5.0 **Total Reviews:** 97 ## About CoAd Pay CoAd Pay makes HCM simple. For over 38 years, we’ve combined unwavering service with a unified payroll platform that streamlines time tracking, payroll and tax filing, and compliance. The result? Employees get paid accurately and on time, while businesses save hours, reduce compliance worries, and gain efficiency with personalized support. What sets CoAd Pay apart? • Unlimited Payroll Runs: Process Payroll as often as needed at no extra cost. • Chat or Phone Support: Get quick answers from our team through real-time chat or US-based phone service. • Free 2-Day Direct Deposit: Pay employees quickly with no extra cost for fast processing. • Single or Multi-State Tax Filing: Handle all payroll tax filings for one or multiple states with ease and compliance. • Reports & Pay Stubs: Access detailed payroll reports and digital pay stubs anytime. To learn more, visit www.coad.com/products/payroll-software ## CoAd Pay Pros & Cons **What users like:** - Users commend PrimePay's **responsive customer support** , consistently providing professional and reliable assistance when needed. (26 reviews) - Users commend the **ease of use** of PrimePay, highlighting its user-friendly interface and smooth integration process. (25 reviews) - Users value the **responsive and caring support** from PrimePay, enhancing their overall payroll experience significantly. (23 reviews) - Users appreciate the **full-service payroll software** of PrimePay, simplifying tax management and report generation. (20 reviews) - Users appreciate the **immediate response time** of PrimePay, highlighting reliable support and quick assistance during payroll needs. (10 reviews) - Users highlight the **fast response of payroll specialists** as a significant advantage of PrimePay's service. (9 reviews) - Users value the **efficient payroll management** of PrimePay, enhancing HR operations and employee satisfaction significantly. (8 reviews) - Simple (7 reviews) - User Interface (7 reviews) - Automation (6 reviews) **What users dislike:** - Users highlight the **poor customer support** of PrimePay, citing long wait times and unresponsive service as major issues. (17 reviews) - Users express frustration over **missing features** , including limited payroll options and inadequate reporting capabilities. (7 reviews) - Users find **complex reporting** frustrating, with tedious processes and delayed access affecting their accounting efficiency. (5 reviews) - Users report **poor support services** from PrimePay, highlighting long wait times and unresponsive customer service on important issues. (5 reviews) - Users report significant **tax issues** with PrimePay, including incorrect withholding and frustrating customer service experiences. (5 reviews) - Users express frustration over the **lack of control and poor customer service** with PrimePay's employee management features. (4 reviews) - Invoicing Issues (4 reviews) - Users express frustration with **limited features** in PrimePay, leading to cumbersome payroll and oversight issues. (4 reviews) - Users highlight **payment issues** with PrimePay, citing high fees, poor customer service, and problematic payroll withholding. (4 reviews) - High Fees (3 reviews) ## CoAd Pay Reviews ### 1. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ron K. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about CoAd Pay?** Tim always responds to my questions quickly **What do you dislike about CoAd Pay?** I have great experience with Primepay, even referred friends and family to their service **What problems is CoAd Pay solving and how is that benefiting you?** Primepay is a full service payroll provider, from payroll report, quarterly taxes and W2's. I dont have to worry about it **Official Response from Kathryn Main:** > Hi Ron, we appreciate your feedback. Thank you for noting your great experience with PrimePay, as well as for referring your friends and family! We are grateful for the opportunity to serve you - thank you for being a PrimePay customer! ### 2. Rebecca Hamill Review **Rating:** 4.5/5.0 stars **Reviewed by:** Chris W. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about CoAd Pay?** My Client Payroll Specialist is very responsive and helpful. She is definitely one of my main reasons to have PrimePay If there is ever anything that needs to be addressed -- she is very caring and gets us what we need. She starts early in the AM - and gets my payroll done efficiently and early which we love. I Love how well she treats us as a PrimePay client. **What do you dislike about CoAd Pay?** The quarterly reports take too long to get complete and available to us - so this puts us behind in our accounting processes. We as a company would like to be dome with quarterlies sooner. Other thing is that do not like that we do not have UPS as a choice for delivery anymore **What problems is CoAd Pay solving and how is that benefiting you?** Payroll totals and Employee tracking hours **Official Response from Kathryn Main:** > Chris, thank you very much for taking the time to provide your feedback and recognition of Rebecca Hamill. We appreciate you noting how “responsive and helpful” your Specialist is, and we thank you for noting that Rebecca is one of your “main reasons to have PrimePay.” We are grateful that you provided us with the feedback on your experiences with reporting and delivery; your insights help us improve. Thank you for being a PrimePay customer! ### 3. PrimePay is a top notch payroll company. **Rating:** 5.0/5.0 stars **Reviewed by:** Sara F. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about CoAd Pay?** PrimePay offers online payroll processing suitable for any business. Employers have the convenience of the online portal to update/maintain employee records and access reporting. PrimePay does all tax filings allowing employers to concentrate on operations rather than tax laws. **What do you dislike about CoAd Pay?** As a customer of PrimePay for 20+ years, the staff has always been available to answer questions and/or promptly address issues and correct. Hard to find a negative about PrimePay. **What problems is CoAd Pay solving and how is that benefiting you?** No current problems. **Official Response from Kathryn Main:** > Sara, we are thankful for your review. We appreciate that you have been a PrimePay customer for 20+ years, as well as that you note that it is “hard to find a negative about PrimePay”! We are grateful that you are a long-standing PrimePay customer, and we hope to continue to serve you for many more years. ### 4. Great services and customer service support **Rating:** 5.0/5.0 stars **Reviewed by:** Rose W. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about CoAd Pay?** They have useful tools and everything I need to process payroll, including a very accessible and helpful customer service support team. I am very satisfied with the solutions I receive from Prime Pay. It makes my job so much easier! **What do you dislike about CoAd Pay?** I don't really have any downsides to note. **What problems is CoAd Pay solving and how is that benefiting you?** They solve some questions I have had with independent contractors, questions on how to utiltize the tools in Prime Pay better to help with my needs, and any routine payroll issues that arise. It makes me more efficient in processing payroll and providing related answers to the staff. **Official Response from Kathryn Main:** > Thank you for sharing your feedback, Rose. We are glad that you are “very satisfied with the solutions” you receive from PrimePay, and that it makes your job much easier! We appreciate your insights on how we help make you more efficient, and we are grateful that you are a PrimePay customer. ### 5. Prime Pay is a very robust payroll service that is extremely user friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Angela H. | Chief Financial Officer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2022 **What do you like best about CoAd Pay?** PrimePay's interface is very intuitive. It's an easy to learn system while still being robust enough to meet our needs. We have found that other platforms are not nearly as user friendly. **What do you dislike about CoAd Pay?** We found that not all of our payroll categories were being displayed on employee pay stubs. However, one quick phone call to PrimePay customer service and this was resolved. **What problems is CoAd Pay solving and how is that benefiting you?** We utilize PrimePay as a record keeper of salary history, hire and termination date and benefit utilization. This helps us to avoid upkeep of multiple spreadsheets that would track the same data. **Official Response from Kathryn Main:** > Hi Angela, thank you for providing your insights. We are happy to hear that you are having a positive experience with PrimePay. Thank you for your feedback noting PrimePay's responsive service and user-friendly platform. We appreciate you, as we strive to make our clients smile every day through exceptional client experiences! ### 6. A fully supportive and digitally intuitive process for a new LLC owner **Rating:** 5.0/5.0 stars **Reviewed by:** Joy K. | VP of Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2023 **What do you like best about CoAd Pay?** The PrimePay portal was easy to learn and even easier to use on a regular basis. But the best part of PrimePay is the people. You will always have someone to support you if you need to ask questions or have changes to your payroll. I wouldn't even consider another platform. **What do you dislike about CoAd Pay?** There are no downsides; everything works very smoothly and accurately. **What problems is CoAd Pay solving and how is that benefiting you?** PrimePay manages all the necessary taxes and ensures that payroll runs smoothly and on the right schedule. **Official Response from Kathryn Main:** > Thanks for your input, Joy! We appreciate your feedback, and we are grateful you took the time to provide your insights as a new LLC owner. Your comments, including that the “best part of PrimePay is the people,” are very appreciated. Thank you for being a PrimePay customer! ### 7. Primepay provides functionality **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** August 10, 2023 **What do you like best about CoAd Pay?** overall easy to use and appears to be quite cost effective. very helpful customer service support if and when needed **What do you dislike about CoAd Pay?** lots of clicks. not always the most intuitive. **What problems is CoAd Pay solving and how is that benefiting you?** The time keeping product is confusing adn in my opinion training on this could be better **Official Response from Kathryn Main:** > Hello, and thank you for your insights. We appreciate your comments regarding the product being “overall easy to use,” and that customer service has been “very helpful.” Your feedback regarding the technology is greatly appreciated, and it helps us continue to improve. We are grateful for the opportunity to serve you - thank you for being a PrimePay customer! ### 8. Good customer service, user friendly platform. **Rating:** 4.0/5.0 stars **Reviewed by:** Donna C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about CoAd Pay?** Very easy to navigate, easy onboarding, having my own customer service support person assigned to my accounts. Ease of pulling reports and rehiring without onboarding again. **What do you dislike about CoAd Pay?** Some mistakes made. Some reports difficult to find/pull without support. Having to wait days to know if an employee hasn't been paid. No weekend support. No late support. **What problems is CoAd Pay solving and how is that benefiting you?** I don't have an answer for this question. I don't have an opinion on this topic. I'm not sure what they're doing to fix any problems. Sorry to not answer this question. **Official Response from Kathryn Main:** > Donna, we appreciate your feedback. Thank you for your insights on working with PrimePay, including noting the ease in pulling reports and easy navigation. We’re always learning how we can continually improve our customer experience, and your feedback helps us in these efforts to provide ‘Smile-Worthy’ experiences. We are grateful that you are a PrimePay customer! ### 9. A Couple clicks and payroll is done **Rating:** 3.5/5.0 stars **Reviewed by:** Diamond P. | Office Manager and Accountant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about CoAd Pay?** I like that i am able to get in and get new employees set up with little to no real hoops to jump over or through. We have a lot of turnover in my business so it helps to be able to go in quickly and get people set up. **What do you dislike about CoAd Pay?** Sometimes the updates prove to be not business logical. They changed the way in which you update pay amounts and its a dated system and was very hard to correct or understand. Also the employee site is less then friendly and very much a thing that none of our employees use. **What problems is CoAd Pay solving and how is that benefiting you?** Payroll can often be very concerning and stressful for us accounting/ bookkeeping professionals - prime pay just makes it easy - it is intuitive and often very easy to correct mistakes **Official Response from Kathryn Main:** > Hi Diamond, thank you for taking the time to provide this insight on PrimePay’s payroll solution. We are glad to hear that PrimePay makes it easy for you to run payroll. We are consistently working to make our technology as user-friendly and effective as possible, and we appreciate the feedback from our customers to help in this process. Thank you for being a PrimePay customer! ### 10. Excellent Service **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2023 **What do you like best about CoAd Pay?** Jared was both friendly and knowledgable today, and I look forward to our new self-service payroll arrangement. I like that he explained clearly without over-explaining. **What do you dislike about CoAd Pay?** It seems like the hands-off payroll team may be understaffed and have a high turnover rate. It is hard to keep track of who to call. **What problems is CoAd Pay solving and how is that benefiting you?** We do not have anyone on staff with the time or training to complete payroll in-house. **Official Response from Kathryn Main:** > We appreciate your insights, Nicole! Thank you for taking the time to acknowledge the “Excellent Service” you received. We appreciate our team members, and we are happy that you recognized Jared for his knowledge and friendliness. Your feedback helps us, and we are grateful that you provided it to us. Thanks for being a PrimePay customer! ### 11. Confident in Primepay for all my payroll needs **Rating:** 5.0/5.0 stars **Reviewed by:** Julie M. | Bookkeeper, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about CoAd Pay?** Their knowledge of payroll, my states' laws regarding payroll and having one customer service rep to work with. **What do you dislike about CoAd Pay?** I am absolutely happy with them. If you had asked me 6 months ago, I would have told you I was leaving Primepay, but something changed and I am the happiest I have been with them since I started 15 years ago. **What problems is CoAd Pay solving and how is that benefiting you?** There were issues with my policy for sick leave in being in Compliance with the state of California, and they have helped me fix my problems, and I am now confident I am in compliance. **Official Response from Kathryn Main:** > Hi Julie, we appreciate your insights and feedback on PrimePay. We strive to provide excellent service, and we are glad to hear that you are confident in compliance. Thank you for 15 years of partnership with PrimePay, and thank you for being a PrimePay customer. ### 12. Whether you have 1 or 100 employees, PrimePay is there to help! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2023 **What do you like best about CoAd Pay?** PrimePay helps save me time with automation features and keeps the organization compliant. The system is easy and cost-effective while keeping it simple and streamlining for HR. **What do you dislike about CoAd Pay?** Lack of Customer Support after regular business hours. **What problems is CoAd Pay solving and how is that benefiting you?** As a small business, we prefer to keep Payroll internally. PrimePay's systems integrate seamlessly with other operations within our organization. **Official Response from Kathryn Main:** > Thank you for taking the time to provide us with your feedback. We appreciate the opportunity to help save you time with automation and to help keep your organization compliant. Thanks for your notes that “the system is easy and cost-effective,” and that “PrimePay’s systems integrate seamlessly with other operations” for your organization. We are grateful for the opportunity to serve you - thank you for being a PrimePay customer! ### 13. Everything has been very smooth with Primepay concerning Onboarding, Ease of Payroll **Rating:** 5.0/5.0 stars **Reviewed by:** David S. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about CoAd Pay?** Its Price and ease of performing our payroll processing. **What do you dislike about CoAd Pay?** There is not my to say that is negative concerning Primepay **What problems is CoAd Pay solving and how is that benefiting you?** How to run certain reports. How to properly answer tax questions. Helping to sync employees with timeclock. **Official Response from Kathryn Main:** > David, thanks for sharing your feedback. We are glad that everything has been very smooth for you with PrimePay. We appreciate your insights on the ease of payroll processing. Thank you for being a PrimePay customer! ### 14. They've had their ups and downs **Rating:** 4.0/5.0 stars **Reviewed by:** Debbie G. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 22, 2023 **What do you like best about CoAd Pay?** Keeps changes small and similar to previous versions that I am used to. **What do you dislike about CoAd Pay?** The development team is very unresponsive and untouchable. Takes no ownership or follow through. **What problems is CoAd Pay solving and how is that benefiting you?** They do our payroll for us and pay all taxes needed. **Official Response from Kathryn Main:** > Thanks for providing your feedback, Debbie! We are always working to make our technology as user-friendly and effective as possible, and we appreciate the feedback from our customers to help in this process. We are grateful that you took the time to provide your insights. Thank you for being a PrimePay customer! ### 15. Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Julie F. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2023 **What do you like best about CoAd Pay?** PrimePay has a great UX and customer service **What do you dislike about CoAd Pay?** Some checkboxes are small and easy to miss **What problems is CoAd Pay solving and how is that benefiting you?** Handling payroll, taxes, and pre and post payroll deductions. Linking payroll deductions with vendors to eliminate liability balances. Outstanding customer service! **Official Response from Kathryn Main:** > Julie, thank you for your insights. We appreciate your comments on PrimePay’s “great UX and customer service.” We are grateful that you are a PrimePay customer! ### 16. Transition from full service to self service payroll **Rating:** 5.0/5.0 stars **Reviewed by:** Jennifer T. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 06, 2023 **What do you like best about CoAd Pay?** Customer Service. User friendly intuitive portal. **What do you dislike about CoAd Pay?** Haven't come across any downsides to the service. **What problems is CoAd Pay solving and how is that benefiting you?** Outsourcing payroll processsing and payroll tax submissions. **Official Response from Kathryn Main:** > Jennifer, we are grateful for your feedback. Thank you for noting our “user friendly intuitive portal” and for acknowledging our customer service team. We appreciate you as a customer of PrimePay! ### 17. Love it! **Rating:** 5.0/5.0 stars **Reviewed by:** Berenice G. | Human Resources Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2022 **What do you like best about CoAd Pay?** Having a representative that is available to me for any question that I have and that is always willing to guide me when doing things is the best! **What do you dislike about CoAd Pay?** Everything that they offer and that I use is great! I have nothing that I dislike **What problems is CoAd Pay solving and how is that benefiting you?** Employee tracking for ACA is so much easier to do using Primepay. Hiring employees thru onboarding services has made my job so much faster and easier **Official Response from Kathryn Main:** > Hi Berenice, thank you for your feedback and insights on PrimePay. We are glad to hear that you find everything we offer to be great! We are glad that our services have made your job so much faster and easier. Thank you for being a customer of PrimePay! ### 18. PrimePay is a very professional company. **Rating:** 5.0/5.0 stars **Reviewed by:** Marsha C. | Small-Business (50 or fewer emp.) **Reviewed Date:** April 14, 2023 **What do you like best about CoAd Pay?** They can handle all the stress that comes along with payroll. Response time is immediate and professional. **What do you dislike about CoAd Pay?** We cannot provide one dislike about PrimePay! **What problems is CoAd Pay solving and how is that benefiting you?** We have no problems. **Official Response from Kathryn Main:** > Thank you for your review, Marsha. We appreciate you taking the time to note that PrimePay’s “response time is immediate and professional.” We are grateful for the opportunity to serve you - thank you for being a PrimePay customer! ### 19. I have been a customer of prime Pay for 30 years; I did enjoy having the office local. **Rating:** 5.0/5.0 stars **Reviewed by:** Richard D. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 14, 2023 **What do you like best about CoAd Pay?** The Customer Service is excellent!The reports are easy to read **What do you dislike about CoAd Pay?** Sometimes there are missing checks and sometimes wrong amounts on checks **What problems is CoAd Pay solving and how is that benefiting you?** Presently we do not have any issues. **Official Response from Kathryn Main:** > We appreciate you sharing your insights, Richard. Thank you for being a customer for 30 years – WOW! We are grateful you are a long-standing PrimePay customer, and we hope to continue to serve you for many more years to come! ### 20. Everything you need without the confusion. **Rating:** 5.0/5.0 stars **Reviewed by:** lorena h. | owner, Small-Business (50 or fewer emp.) **Reviewed Date:** November 11, 2022 **What do you like best about CoAd Pay?** the customer service...help is just a phone call away. **What do you dislike about CoAd Pay?** the old dashboard, but that has been updated and the new version is a lot better. **What problems is CoAd Pay solving and how is that benefiting you?** we're a small company with no HR or payroll experience and navigating these topics has been hard, especially when we launched nationwide and were now dealing with employees from multiple states etc. Primepay has been super helpful to the operations team. **Official Response from Kathryn Main:** > Hi Lorena, we appreciate your feedback and your notes regarding how helpful PrimePay is to you and your team. We strive to provide a “Smile-Worthy” experience, and we are glad to offer you “everything you need without the confusion.” Thank you for being a PrimePay customer! ### 21. Great Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Jackie C. | Restaurant Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about CoAd Pay?** Customer service - always so helpful whenever I have an issue **What do you dislike about CoAd Pay?** No local rep here but not really needed! **What problems is CoAd Pay solving and how is that benefiting you?** Payroll issues or pay statements issues **Official Response from Kathryn Main:** > Hi Jackie, thanks for taking the time to provide your feedback! We are proud of our customer service, and we appreciate you noting that the team is helpful whenever needed. Thank you for being a PrimePay customer! ### 22. Rebecca Hamill has been amazing at her job which makes my job easier and she is extremely friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 09, 2022 **What do you like best about CoAd Pay?** The best thing about Prime Pay for me is Rebecca . **What do you dislike about CoAd Pay?** The worst thing is getting the development team to fix a problem with Accruals **What problems is CoAd Pay solving and how is that benefiting you?** It solves the problem of doing payroll manually **Official Response from Kathryn Main:** > Thank you very much for your feedback, including recognizing Rebecca for her service and support. We appreciate our team, and we are glad that your experience of working with Rebecca has been the “best thing” about PrimePay for you. Thank you for being a customer of PrimePay! ### 23. User friendly, easy to use payroll system and competitive pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about CoAd Pay?** The online payroll processing provides the option for us to be as involved as we want to be **What do you dislike about CoAd Pay?** The time it takes for customer support to respond to emails for assistance **What problems is CoAd Pay solving and how is that benefiting you?** Accurate payroll reporting and processing **Official Response from Kathryn Main:** > Hello, we appreciate your feedback. We are glad that you like processing payroll online with us. Thank you for being a PrimePay customer! ### 24. Still Deciding what I think **Rating:** 3.0/5.0 stars **Reviewed by:** Carisa R. J. | Community Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2022 **What do you like best about CoAd Pay?** I like the easy access to my information **What do you dislike about CoAd Pay?** I dislike that the representatives are not knowledgeable when you need to contact them. **Recommendations to others considering CoAd Pay:** I am still not certain I would recommend based on the support I've experienced. Maybe in the future they will change my mind. **What problems is CoAd Pay solving and how is that benefiting you?** Access to pretax funds ### 25. So easy a cave(wo)man can use it! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2021 **What do you like best about CoAd Pay?** Very user friendly! Just a few clicks and I have all I need in document form and graph/ visual form **What do you dislike about CoAd Pay?** Nothing! I have all I need any in using past platforms, this one is way easier (which coming from a non-tech person I appreciate!) I do wish it would integrate with BambooHR as that is the platform we currently use. **What problems is CoAd Pay solving and how is that benefiting you?** All in one spot! w-2s, paychecks, breakdown of paychecks- perfect! ### 26. Decent HSA Portal, Improvement Needed **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** October 21, 2020 **What do you like best about CoAd Pay?** The platform is easy to use, and I appreciate that they have a mobile application as well. Communication settings are fairly customizable, and their email reminders for deposits and changes are frequent. Every time I have contacted their customer service, the agents have been prompt and helpful. I have had no issues canceling and replacing a lost HSA card, and their transaction log and searchable catalogues make the spending and reimbursement tracking process easy. **What do you dislike about CoAd Pay?** Although easy to use, their web portal and mobile app lack depth to make them sufficiently useful. I have had issues accessing proper functionality (such as finding beneficiary forms), and seemingly simple tasks like contacting the HSA administrator is frustratingly difficult to pull off. **What problems is CoAd Pay solving and how is that benefiting you?** They are the broker for our HSA administration (although they don't actually hold the funds, which are with a bank and can cause issues). They provide a nice point of contact for responsive customer service that would not be accessible through the bank alone. They also provide a debit card for HSA usage that is very helpful. ### 27. Prime Pay **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** September 02, 2021 **What do you like best about CoAd Pay?** I like how it empowers small businesses; it is reliable, professional, and easy to use **What do you dislike about CoAd Pay?** Like all programs, it is only as good as the information it is given **Recommendations to others considering CoAd Pay:** That once PrimePay is set up, you worry less about payroll. It helps out so mcuh **What problems is CoAd Pay solving and how is that benefiting you?** So far, no problems to be solved. The benefits are great, you do not have to worry about payroll ### 28. Great HRIS Company w/Awesome Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Supermarkets | Mid-Market (51-1000 emp.) **Reviewed Date:** March 22, 2021 **What do you like best about CoAd Pay?** Awesome support staff with responsive and effective problem solving aptitude. Willingness to go above and beyond for business requests. **What do you dislike about CoAd Pay?** Lack of consolidated dashboards to view all of our companies with different FEINS on an aggregated report. **What problems is CoAd Pay solving and how is that benefiting you?** Having a consolidated HRIS system with a single source of record for 8 different operating companies under a single corporate umbrella. ### 29. PrimePay Review **Rating:** 4.0/5.0 stars **Reviewed by:** Kristen M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2020 **What do you like best about CoAd Pay?** I like the ease of use of the program and how it makes payroll a lot easier. **What do you dislike about CoAd Pay?** I was not a huge fan of the Time Clock Calculator, that feature could use some improvement. **What problems is CoAd Pay solving and how is that benefiting you?** PrimePay's payroll bundle is great for small business ### 30. Best feature is the timekeeping, needs work on Reporting and Tax Implementation **Rating:** 2.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2020 **What do you like best about CoAd Pay?** On boarding was fairly easy. Time keeping feature is nice. **What do you dislike about CoAd Pay?** Reporting section was not easy to navigate. Database took a long time to update, sometime 90 days to get information to correctly report in a time period. **What problems is CoAd Pay solving and how is that benefiting you?** Process Payroll ### 31. Automation to another level **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Mid-Market (51-1000 emp.) **Reviewed Date:** June 26, 2020 **What do you like best about CoAd Pay?** Automated retroactive change processing. Completely automated with no manual intervention.Great customer service **What do you dislike about CoAd Pay?** It does not offer LMS system. It does not offer succession planning module **What problems is CoAd Pay solving and how is that benefiting you?** Increase in adoption of ESS ### 32. The app is very useful and I would strongly recommend it, very easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** June 01, 2020 **What do you like best about CoAd Pay?** I like that they support Veterans and promote different causes. **What do you dislike about CoAd Pay?** Sometimes the software is a little bit slow **Recommendations to others considering CoAd Pay:** Make sure to ask questions when they don't understand the offer. **What problems is CoAd Pay solving and how is that benefiting you?** It helps with insurance and compliances ### 33. Sync hr is good for work clock in and out **Rating:** 5.0/5.0 stars **Reviewed by:** Denise A. | Patient service specialists , Enterprise (> 1000 emp.) **Reviewed Date:** October 14, 2019 **What do you like best about CoAd Pay?** I like that sync hr is easy to work and figure out . It’s common sense and very simple to access and request whatever you need **What do you dislike about CoAd Pay?** Sync hrs has no downsides what so ever . Works well . **What problems is CoAd Pay solving and how is that benefiting you?** I realized that it’s easy to work with and very easy to train others ### 34. "HR Ops Simplified with Payroll, Benefits Admin and HRIS across the board arrangement" **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley J. | Human Resources Manager, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2019 **What do you like best about CoAd Pay?** The stage, all in all, is easy to use from both a head viewpoint and a representative self-administration point of view. I explicitly like the convenience for representative onboarding. We've gotten spontaneous input from new contracts about the fact that it was so natural to enter the majority of their data/advantage races. I can't review consistently getting spontaneous POSITIVE criticism on a HRIS stage in my profession, so this is a HR win! I additionally utilize the Org Chart nearly every day. **What do you dislike about CoAd Pay?** Being a more up to date program it is hard to actualize greater framework includes in a convenient way. While the help group rushes to hit you up, they don't generally have exact changes they can actualize. The framework isn't extremely natural yet is useful. **Recommendations to others considering CoAd Pay:** Amid execution simply recollect that nobody thinks about your usage the manner in which that YOU do. Assume liability for it and for proceeding with application after usage. The framework can do astonishing things however just on the off chance that you figure out how to do them. **What problems is CoAd Pay solving and how is that benefiting you?** Our principle objective was to bring our HR work in-house. After a RFP with 4 different merchants, SyncHR was the arrangement that best met our requirements. We organized an across the board arrangement, cost, interface/convenience and customization capacity in our choice procedure. We effectively got our information house, with a framework that can effectively be overseen by one essential head (for a workforce of 330 representatives). ### 35. Necessary Tool but Difficult to Navigate **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 07, 2019 **What do you like best about CoAd Pay?** SyncHR was the software our company used to keep track of all human resources needs, including benefits, pay, and more. I liked it to log my hours regularly and look at my pay slips. **What do you dislike about CoAd Pay?** SyncHR was not very user friendly and was often difficult to navigate. **Recommendations to others considering CoAd Pay:** SyncHR gets the job done, but is not the cleanest or most efficient HR software. **What problems is CoAd Pay solving and how is that benefiting you?** SyncHR was necessary to to keep track of our human resources needs in the company. ### 36. Great experience so far with new platform! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Mid-Market (51-1000 emp.) **Reviewed Date:** March 12, 2019 **What do you like best about CoAd Pay?** The user face of syncHR is super friendly. I especially love the home 'Myself' page that summarizes all key metrics for me. **What do you dislike about CoAd Pay?** It is a little harder than I feel like it should be to request time off. This is a feature many users prominently use syncHR for, so I figured it would have been really easy to find. Instead you have to make a few clicks to find it from the home page and know exactly where to look. **What problems is CoAd Pay solving and how is that benefiting you?** user friendly HR platform for employees. Easy access to report hours worked and request time off. Good platform to summarize all employee benefits and quickly refer to useful forms. ### 37. Perfect Payroll Portal **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2019 **What do you like best about CoAd Pay?** -All forms and reports in one place -Tracking all employees -Good HR tool -Monthly, Quarterly, Yearly reports all in one place **What do you dislike about CoAd Pay?** -Its a bit slow, system needs to be faster **What problems is CoAd Pay solving and how is that benefiting you?** Keeping all the information about employees at one place, can look at historical information ### 38. Great HCM Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** April 15, 2018 **What do you like best about CoAd Pay?** The things I like most about SyncHR include: 1) Position Control – SyncHR is the only solution to have true position control. As a large, dynamic 1,200+ employee organization, we track actual headcount and budgeted payroll expense versus actual labor dollars. SyncHR doesn’t lose track of the position and the dollars associated with it when someone terminates or moves to a different position – and you can view organization charts in the past, present or future. 2) Core system architecture – The HR, benefits and payroll core provides a level of automation we’ve never had before, which means our data is always accurate and up-to-date. 3) Employee Interface: SyncHR makes it easy for employees to see all their information in one place. Via self-service, employees are able to make changes to their personal data, payroll withholdings and direct deposit and can easily initiate life-change events for benefits. 4) Connecting to other systems: SyncHR bundles a world-class integration architecture with their solution which allows us to easily integrate our people data with other systems outside of the core. We've been successful at integrating SyncHR with our performance management, learning management and applicant tracking systems. 5) Commitment to our success: It’s extremely refreshing to work with a vendor who seems to truly care about our success. SyncHR isn’t perfect, but who is? Still, they seem to genuinely care about our business. We’re not just a number or help-desk-ticket to them. This matters a lot. **What do you dislike about CoAd Pay?** SyncHR is different, especially if you’re more familiar using one of the mainstream HCM products. Some of my team members who prefer to do things the way they’ve also done them have struggled a bit with a different way of doing things. It’s actually easier and makes more sense once you take the time to learn it, but again, it’s different. Using the system as designed is very powerful as it significantly automates and streamlines processes and drives much greater data accuracy. **What problems is CoAd Pay solving and how is that benefiting you?** SyncHR is the only HCM to have true position control. This allows us to accurately report on budgeted headcount and expense, versus actual. It's open architecture has allowed us to integrate our performance management, learning management and applicant tracking systems into it. The reports engine is powerful and easy to use. ### 39. syncHR provides a great blend of payroll and HR services **Rating:** 4.5/5.0 stars **Reviewed by:** Steve D. | Director of Finance, Mid-Market (51-1000 emp.) **Reviewed Date:** December 21, 2017 **What do you like best about CoAd Pay?** syncHR is unique (as far as I'm aware) in allowing you to run multiple concurrent payrolls for multiple time periods. Additionally, syncHR's data structure allows you to house information at both a position and a person level. This is a radical and revolutionary switch from our former payroll provider. **What do you dislike about CoAd Pay?** Implementation instructions were not as clear as I would have liked. I felt like we needed to follow-up and lead the way or items would have gotten missed. In our first year of use, we have had some issues with benefits and in setting up the GL correctly. Support can sometimes take too long to get back to you. **Recommendations to others considering CoAd Pay:** During implementation just remember that no one cares about your implementation the way that YOU do. Take responsibility for it and for continuing application after implementation. The system can do amazing things but only if you learn how to do them. **What problems is CoAd Pay solving and how is that benefiting you?** Improved our payroll process and allowed us to continue to direct deposit to employee's bank accounts within 5 days after the pay period ends. SyncHR has also helped us improve our reporting. ### 40. Simple and easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Melissa M. | Tour Guide, Food & Beverages, Mid-Market (51-1000 emp.) **Reviewed Date:** January 23, 2018 **What do you like best about CoAd Pay?** This software works really well at my job. We finger swipe to clock in and all of the data is immediately registered and accessible. It makes paychecks and documenting hours very easy. **What do you dislike about CoAd Pay?** Occasionally the mobile site does not work as easily as it should these days but besides that no issues. **Recommendations to others considering CoAd Pay:** If you want a secure, reliable system choose prime pay. **What problems is CoAd Pay solving and how is that benefiting you?** Simple clock in data retrieval. **Official Response from Sean McCaffrey:** > Hi Melissa, We are so glad to hear that you are having a positive experience using PrimePay's services. We strive to provide the best customer experience possible and are proud to have you as a client! - Team PrimePay ### 41. Awesome Job **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Insurance | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2018 **What do you like best about CoAd Pay?** They have a great support team along with a great program. It makes it nicer knowing there is support when needed. **What do you dislike about CoAd Pay?** The support team is great but due to it being a newer company there isn’t always a solution to a problem. **What problems is CoAd Pay solving and how is that benefiting you?** It makes doing HR related things much easier and the system overall is good. ### 42. Not very intuitive **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** December 27, 2017 **What do you like best about CoAd Pay?** summary page with all the personal information. **What do you dislike about CoAd Pay?** finding items, the help text is good, but, the site is not intuitive. **Recommendations to others considering CoAd Pay:** Review your needs thoroughly before buying, it's a good product depending on how you want to use it. **What problems is CoAd Pay solving and how is that benefiting you?** timecards and benefit election and summarys. ### 43. Needs a few improvements **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 30, 2018 **What do you like best about CoAd Pay?** Running reports and allowing me to upload documents and photos. **What do you dislike about CoAd Pay?** Finding children belonging to employees. **What problems is CoAd Pay solving and how is that benefiting you?** Keeping track of employees licensing and certificates along with credentials and payroll. ### 44. Easy to use for employees and employers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 24, 2017 **What do you like best about CoAd Pay?** Logging on is so easy and logging on from my phone **What do you dislike about CoAd Pay?** How the vacation time is listed. Can't tell what you actually have. **What problems is CoAd Pay solving and how is that benefiting you?** Ease of use and being able to see time from my phone **Official Response from Sean McCaffrey:** > Hello! Thank you so much for taking the time to let us know how you feel. We are pleased to hear that you are having a positive experience working with PrimePay. We always take into account ways that we can improve our systems, so we value this information! - Team PrimePay ### 45. SyncHR is new but is making good strides in the right direction! **Rating:** 4.0/5.0 stars **Reviewed by:** Jeff C. | Human Resource Business Partner, Computer Software, Mid-Market (51-1000 emp.) **Reviewed Date:** October 18, 2016 **What do you like best about CoAd Pay?** I think the best part of SyncHR is the support team. While they are a newer company, they are quick to get back to you with any questions about the program, whether it be reporting, core HR things like payroll and benefits, or questions regarding the system in general. The system looks pretty good but is not super intuitive. **What do you dislike about CoAd Pay?** Being a newer program it is tough to implement bigger system features in a timely manner. While the support team is quick to get back to you, they don't always have accurate changes they can implement. The system is not very intuitive but is functional. **Recommendations to others considering CoAd Pay:** If you switch to SyncHR, realize that it is a newer company with lots of growing in the future. They keep making great improvements and are quick to get back to you. It's a great program! **What problems is CoAd Pay solving and how is that benefiting you?** We moved over to SyncHR from UltiPro and despite some hiccups moving over, we like the system. Improvements are being made all the time and it helps us do a lot of things easily like I-9, taxes, payroll, etc. ### 46. HR Ops Simplified with Payroll, Benefits Admin & HRIS all in one solution **Rating:** 4.5/5.0 stars **Reviewed by:** Erica S. | Senior Manager, HR, Retail, Mid-Market (51-1000 emp.) **Reviewed Date:** July 30, 2015 **What do you like best about CoAd Pay?** The platform, as a whole, is simple to use from both an administrator standpoint and an employee self-service standpoint. I specifically like the ease of use for employee onboarding. We've received unsolicited feedback from new hires about how easy it was to enter all of their information/benefit elections. I can't recall ever getting unsolicited POSITIVE feedback on an HRIS platform in my career, so this is an HR win! I also use the Org Chart almost on a daily basis. **What do you dislike about CoAd Pay?** I think there is room for improvement on their benefits comparison tool. We have a fairly comprehensive benefit offering, which includes an HDHP & HSA (with a tiered employer contribution), so I would have liked to have been able to show employees a better true cost comparison at the point of benefit election. I don't think anyone out there (in the HRIS world) has this type of functionality though, and SyncHR has been receptive to enhancing their benefit comparison tool to include this type of data in the future. **Recommendations to others considering CoAd Pay:** Any HRIS conversion/implementation is a major undertaking. Be sure to have the appropriate in-house resources, even if you're planning on using a 3rd party to run your implementation. **What problems is CoAd Pay solving and how is that benefiting you?** Our main objective was to bring our HR function in-house. After an RFP with 4 other vendors, SyncHR was the solution that best fit our needs. We prioritized an all-in-one solution, cost, interface/ease of use and customization capability in our selection process. We successfully brought our data in house, with a system that can successfully be managed by one primary administrator (for a workforce of 330 employees). ### 47. Over promised, Under delivered **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 10, 2016 **What do you like best about CoAd Pay?** Easy of access to information is great. The look and feel of the tool is good. **What do you dislike about CoAd Pay?** Can't integrate with other tools as promised by the sales reps, a lot of problems implementing, loss of information, complete disaster! **Recommendations to others considering CoAd Pay:** Run! This company doesn't deliver on what they promise. **What problems is CoAd Pay solving and how is that benefiting you?** Not many, we wish we would have kept our last tool. ## CoAd Pay Discussions - [Is PrimePay a good company?](https://www.g2.com/discussions/is-primepay-a-good-company) - 1 comment - [View CoAd Pay pricing details and edition comparison](https://www.g2.com/products/coad-pay/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+09%3A47%3A36+-0500&secure%5Bsession_id%5D=2911bfd5-568e-4d4b-b2cb-c359d6fd8639&secure%5Btoken%5D=c6dc232edacca7569261e8f4c5306872bb1f58a27606ec81cfd4ad4b8a50705e&format=llm_user) ## CoAd Pay Integrations - [Bridge](https://www.g2.com/products/stripe-bridge/reviews) - [Employee Navigator](https://www.g2.com/products/employee-navigator/reviews) - [Empower](https://www.g2.com/products/empower-erp-empower/reviews) - [Engagedly](https://www.g2.com/products/engagedly/reviews) - [Equifax API Developer Portal](https://www.g2.com/products/equifax-api-developer-portal/reviews) - [Human Interest](https://www.g2.com/products/human-interest/reviews) - [MuleSoft Anypoint Platform](https://www.g2.com/products/mulesoft-anypoint-platform/reviews) - [NetSuite](https://www.g2.com/products/oracle-netsuite/reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) - [PlanSource](https://www.g2.com/products/plansource/reviews) - [QuickBooks Desktop Pro](https://www.g2.com/products/quickbooks-desktop-pro/reviews) - [QuickBooks Online](https://www.g2.com/products/quickbooks-online/reviews) - [Sage Intacct](https://www.g2.com/products/sage-intacct/reviews) - [Tray](https://www.g2.com/products/https-www-tray-com-br-tray/reviews) - [Workato](https://www.g2.com/products/workato/reviews) ## CoAd Pay Features **Core HR** - Organization Management - Time, Attendance, and PTO - Salary Structures - Compliance - Benefits Administration **Employee Self Service** - Web Portal - Benefits Manager - Mobile **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance **Automation** - Process Automation **Performance reviews** - 360 Reviews - Customizable Forms - Review Status Tracking **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Logistics** - Dashboards & Reporting - Data Collection - Lanuguage Options **Goals** - Goal-Setting - Company Goals And OKRs **Benefits Administration Platform Features** - Benefits Record Management - Enrollment Planning - Third-Party Carrier Integration - Document Management - Total Compensation Statements - Self-Service Portal - Regulatory Compliance - Benefits Dashboards - Integrations / APIs - Internationalization - Mobility **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Management** - Schedule Creation Tools - Schedule Management - Employee Leave Management - User Access - User Role Access - Employee Information - Employee Information Automation **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Integration** - API / Integration - Time Tracking Integration **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Monitoring** - Regulations Enforcement - Compliance Monitoring **Data** - Dashboards And Reports - Historical Data **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **Interface** - White Labeling - Multilingual **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction ## Top CoAd Pay Alternatives - [Paylocity](https://www.g2.com/products/paylocity/reviews) - 4.4/5.0 (5,998 reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) - 4.8/5.0 (11,578 reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - 3.9/5.0 (1,266 reviews)