# NUACOM Reviews **Vendor:** NUACOM **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.8/5.0 **Total Reviews:** 285 ## About NUACOM Trusted by more than 25,000 users Nuacom is a business phone and contact center platform that helps teams manage voice communications, call routing, and contextual analytics across devices and systems. It is particularly relevant to organisations that depend on voice interactions for customer engagement, sales pipelines, and operational coordination. Nuacom’s feature rich platform provides both foundational telephony and analytical layers: Cloud-Hosted VoIP Calling – Place and receive calls with internet-based infrastructure on various endpoints. Interactive Voice Response (IVR) – Build automated menus to channel callers to appropriate agents. CRM Sync & Data Centralisation – Connect call activity with CRM or business systems to eliminate duplicate data entry. Call Recording & Review Tools – Capture calls and associate them with customer records for compliance or improvement. AI-Enhanced Features – Use keyword detection, sentiment analysis, and conversation summaries to drive action from call data. Monitoring & Performance Dashboards – Track call volumes, responsiveness, and team performance in real time. Mobile and Desktop Accessibility – Support hybrid and remote work via apps on phones and computers. Voicemail & Notetaking Features – Improve context tracking through voicemail-to-email and inline call notes. And 50+ other features and add-ons The platform is relevant for sales teams, support operations, service providers, and organisations requiring coordination across locations, providing a balance of telephony and analytical visibility without dependence on legacy hardware. Set up your NUACOM account in 2 minutes and immediately boost your sales process, improve your customer support department and modernize your company. ## NUACOM Pros & Cons **What users like:** - Users commend NUACOM for its **exceptional customer support** , making integration and issue resolution seamless and efficient. (54 reviews) - Users find NUACOM incredibly **easy to use** , with well-organized tools and excellent onboarding support for efficiency. (47 reviews) - Users find NUACOM **incredibly helpful** , benefiting from seamless CRM integration and excellent support throughout the setup process. (42 reviews) - Users commend the **easy setup** of NUACOM, highlighting seamless onboarding and prompt support from the team. (32 reviews) - Users praise NUACOM for its **efficient and friendly customer service** , providing helpful support and tailored recommendations. (26 reviews) - Implementation Ease (22 reviews) - Quick Setup (22 reviews) - Features (17 reviews) - Simple (17 reviews) - Intuitive (15 reviews) **What users dislike:** - Users report **occasional call issues** , including lag and limitations in the softphone options available. (7 reviews) - Users find the **call limitations** inconvenient, especially regarding integration and accessibility within the Keap CRM. (4 reviews) - Users find NUACOM to be **expensive** , especially when needing multiple extensions and additional features. (4 reviews) - Users are disappointed by the **missing features** , such as limited headset options and lack of call report filters. (4 reviews) - Users report **connection issues** with NUACOM, affecting call reliability and access to network resources. (3 reviews) - Users experience **dialer issues** , including slow performance and inaccurate voicemail pronunciations of some names. (3 reviews) - Users note the **difficult setup** of NUACOM, requiring multiple calls and personal troubleshooting for resolution. (3 reviews) - Users find NUACOM to be **expensive** , especially when needing multiple extensions and added features like texting. (3 reviews) - Slow Performance (3 reviews) - Call Management (2 reviews) ## NUACOM Reviews ### 1. Responsive Support and a Flexible, Easy-to-Use IP Telephony Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Brian W. | Director, Computer & Network Security, Small-Business (50 or fewer emp.) **Reviewed Date:** May 12, 2026 **What do you like best about NUACOM?** Support is key in a telecoms partner, and Nuacom are very responsive. The platform is comprehensive, sophisticated, and still easy to understand, and the apps are straightforward too. Calls can be handled on mobile via the app, as well as on Mac/PC and IP phones, which makes it flexible for day-to-day use. The use of AI to set up the IVR, along with call recording and redirecting, is excellent. The monthly fee includes all calls under a fair usage policy. Call quality is on par with, or even superior to, other providers in the IP telephony space. They also offer integrations, although I haven’t explored those yet. **What do you dislike about NUACOM?** The only negative with Nuacom is the same as with all IP telephony platforms: it depends on the quality of the internet connection. That said, I think it performs extremely well. **What problems is NUACOM solving and how is that benefiting you?** I’m setting up a new business and needed a new telephone number, professional IVR messaging, and a seamless way to connect with my team both in the office and out in the field. Since I often work from Spain, it was essential that I could operate smoothly regardless of my location. ### 2. Nuacom Made Setup Effortless with Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen L. | Director of sales, Small-Business (50 or fewer emp.) **Reviewed Date:** May 22, 2026 **What do you like best about NUACOM?** On behalf of Cost Management Ireland Specialist Limited, I would like to say that the team at Nuacom were extremely helpful and very easy to deal with throughout the entire process. They answered all of my questions clearly and arranged online calls with me to make sure I was completely happy with everything I wanted set up. Once connected and provided with a new number, I was assigned a dedicated specialist who helped me with everything I needed. They handled the setup for me, meaning I didn’t have to do anything myself, which made the whole process very straightforward and stress-free. The level of support and communication has been excellent from start to finish. I would highly recommend their service. In my opinion, so far, everything has been perfect **What do you dislike about NUACOM?** Not sure, only started using the service **What problems is NUACOM solving and how is that benefiting you?** Helped me switch ### 3. Seamless, Professional, and Integrated: The Perfect VoIP for Talent Consultants **Rating:** 5.0/5.0 stars **Reviewed by:** Don B. | Founder & Managing Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2026 **What do you like best about NUACOM?** What I like best is the unified desktop app and mobile synchronization. In recruitment, we are rarely sitting at a desk all day; NUACOM allows us to transition from a candidate interview on my laptop to a client follow-up on my mobile without any drop in call quality or data tracking. **What do you dislike about NUACOM?** If your business relies on high-volume, high-touch relationship management like recruitment or consulting, stop looking at basic VoIP providers. NUACOM is a productivity platform first and a phone system second. It pays for itself in the time it saves your team. **What problems is NUACOM solving and how is that benefiting you?** In recruitment, critical candidate details often get lost in unrecorded calls or handwritten notes that never make it into the CRM. NUACOM’s automatic call logging and CRM integration ensure that every conversation is a permanent part of the candidate’s record. It gives us a "single source of truth," so any member of our team can pick up a relationship exactly where it left off. ### 4. Crystal-Clear Calls, Helpful Signup Team, and Excellent Value **Rating:** 5.0/5.0 stars **Reviewed by:** Nicolas C. | Founder and Head of Customer Service, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about NUACOM?** The service works, with a great clarity on the call. It was also a very good experience to sign up with the people working for NUACOM being very helpful and had great attitudes. When I initially signed up I dealt with Anthony and Vaibhav, both of whom were excellent and flexible. **What do you dislike about NUACOM?** I have had only good experiences so far, for my simple needs it is perfect. I suppose if I was to say something I would say the online advertising could better highlight pricing, because its excellent value, and what you get, because it is awesome, and I have shopped around. **What problems is NUACOM solving and how is that benefiting you?** The way things are with fake calls coming through from mobile numbers, it is great to have a landline and also great to be able to easily call the other regions we operate in. ### 5. Excellent Support and a Smooth, User-Friendly Platform Transition **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about NUACOM?** The customer service is excellent, we were provided a lot of support in our first steps with a new platform and it was all done very timely. They did a great work. The platform is user friendly and the induction process comprehensive and tailored to our needs. The whole transition happened surprisingly smoothly. The team was even able to help us integrating with a custom Salesforce based platform, which was great. **What do you dislike about NUACOM?** Not really much to dislike, to be honest, so far **What problems is NUACOM solving and how is that benefiting you?** Nuacom is giving us the chance of having timely and accessible reports on our activities in a way that is accessible for non-specialist, so that we can use the data to promote our service. ### 6. Exceptional Support and Onboarding That Simply Delivers **Rating:** 5.0/5.0 stars **Reviewed by:** Ray O. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2026 **What do you like best about NUACOM?** The service seems to deliver exactly what i needed. The support team were exceptional. Rare to find service like this **What do you dislike about NUACOM?** So far no downsides, performance looks good and simply delivers, onboarding was exceptional **What problems is NUACOM solving and how is that benefiting you?** To enable us have one number for the business and set up call routing for specific actions. Also if someone does not answer that it forwards to the next person on the list ### 7. Seamless Cloud Phone Setup with Clear Demos and Great Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Jeanne D. | Office and Sales Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** June 03, 2026 **What do you like best about NUACOM?** Communication from the very start all the way through was really good. The whole process was seamless. This was our first time using a cloud based phone system. Demo received was really clear. **What do you dislike about NUACOM?** No complaints at all from us. Everything went well **What problems is NUACOM solving and how is that benefiting you?** It enables us to introduce hybrid working and to monitor inbound and outbound calls very easily. ### 8. Promptness of questions answered **Rating:** 4.5/5.0 stars **Reviewed by:** Lucian B. | IT Mananger, Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2025 **What do you like best about NUACOM?** The thing I like best about NuaCom is the promptness of which I can get my questions answered. I had a couple of question about an Integration I needed to do, and in a couple of minutes after talking with Vaibhav, all my questions were answered. Not to mention his promptness in answering general questions, not just regarding the integration. He is also very prompt when I have to do major changes to the call menu or other changes. I am amazed by how quick our problem can get sorted. **What do you dislike about NUACOM?** From my personal experience, its very luck based when calling customer support. You can get someone who will be able to help you, or you can get someone who needs more knowledge about the product, perhaps they are still learning about the product but say that you are still learning or send the call to someone more knowledgeable. **What problems is NUACOM solving and how is that benefiting you?** It helps us by allowing the customer to get to the proper department faster so that we can give them the proper information faster. ### 9. Naucom Delivers Exactly What We Need **Rating:** 5.0/5.0 stars **Reviewed by:** Theo W. | Co-Founder - Business Development, Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about NUACOM?** Naucom is a great option for us, having used it at a previous company it does exactly what we need of it, with lower minimum licenses than competitors, at a fraction of the price. Vaibhav is excellent with onboarding and support, their customer service is amazing. **What do you dislike about NUACOM?** There isn't any, if I had to be very picky the UI could be cleaner. **What problems is NUACOM solving and how is that benefiting you?** It gives us a centralised dial, and lets us record our calls which is a useful tool. ### 10. NUACOM + Ez Management Integration Makes us more efficient **Rating:** 5.0/5.0 stars **Reviewed by:** Ciaran R. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2026 **What do you like best about NUACOM?** From our first phone call to Sales, right thorough to production we have found NUACOM to be very helpful. We are moving as our CRM and Pipedrive are integrated with NUACOM therefore allowing us handle incoming customer calls more efficiently. We will admin the system ourselves and the portal is laid out very well and if you are unsure you can search the many 'How to' videos if you are unsure if anything. **What do you dislike about NUACOM?** I have no dislikes. Their service has been exceptional to date. **What problems is NUACOM solving and how is that benefiting you?** As the system has many integrations' and will integrate with both our Ez Management Software and Pipedrive we will save time on searching for customer accounts. ### 11. Brilliant Onboarding and a Smooth, Issue-Free Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Stuart G. | Physiotherapy Clinic Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about NUACOM?** The onboarding was brilliant, set everything up for me and happy to ask any questions I had **What do you dislike about NUACOM?** Nothing as yet! great system and no issues to report **What problems is NUACOM solving and how is that benefiting you?** Our admin uses it for all inbound and outbound calls and a brilliant this is that it integrates with Go High Level which the otherone didnt ### 12. Extremely positive experience with excellent customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** John M. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 13, 2025 **What do you like best about NUACOM?** What I appreciate most about NUACOM is its flexibility, ease of use and the wide range of features it offers, along with its reliability, even when working remotely or on mobile. Their support team is quick to respond, friendly, and always attentive. Our changeover and integration was painless and seamless. **What do you dislike about NUACOM?** NUACOM needs a certain minimum speed + stable upload/download for VoIP to work well. If bandwidth dips, calls might drop, but with stable connectivity at our site we're hopeful this won't affect us. **What problems is NUACOM solving and how is that benefiting you?** Installing NUACOM’s VoIP extensions across our multi-element premises has greatly improved communication and efficiency. Calls can now be transferred seamlessly between departments, reducing missed calls and presenting a unified, professional image to the public. Staff can answer from any location via the app, ensuring continuity of service. The system also centralises call records for accountability and training while lowering ongoing phone costs and maintenance through a single, cloud-based platform. ### 13. Streamlined UI and a Can-Do Team **Rating:** 4.5/5.0 stars **Reviewed by:** Marc M. | COO, Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2026 **What do you like best about NUACOM?** Streamlined user interface & can do attitude of the team **What do you dislike about NUACOM?** None identified to date as we are new to Nuacom **What problems is NUACOM solving and how is that benefiting you?** We needed to port our existing number and the Nuacom team have done this very quickly and efficiently. ### 14. Excellent, Efficient Onboarding—Fully Set Up in 24 Hours **Rating:** 5.0/5.0 stars **Reviewed by:** Lloyd G. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about NUACOM?** The onboarding was excellent and very efficient. I was fully set up within 24 hours, which was exactly what my business needed. Clear communication and a smooth process from start to finish. **What do you dislike about NUACOM?** Nothing really, very happy with the service **What problems is NUACOM solving and how is that benefiting you?** NUACOM solved the issue of delayed and complicated VoIP setup. I needed a business phone system live quickly, and NUACOM delivered a fully working solution within 24 hours. This allowed me to move forward with my website, client enquiries, and day-to-day operations without disruption ### 15. Great start to my service **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio S. | Senior Management Partner, Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2025 **What do you like best about NUACOM?** I’ve had a great experience working with Naucom so far. James and Anthony, my account managers, were excellent. I did have a few billing concerns early on, but they took the time to listen, address them, and provide a solution that made me feel both heard and valued. My onboarding session with Vaibhav was also very helpful. He answered all of my questions thoroughly and offered thoughtful suggestions that gave me confidence in the process. Overall, I’m happy with the service and look forward to continuing to work with the team at Naucom. **What do you dislike about NUACOM?** The only area I would mention is around billing and user expectations. While everything was clearly explained upfront, it still took me a little time to adjust. That said, the team was responsive and worked with me to make sure I felt comfortable with the process. **What problems is NUACOM solving and how is that benefiting you?** NUACOM has helped streamline how I manage calls and client communication. Having everything in one platform including call recording, auto attendant, integrations, and reporting saves time and reduces the need for multiple tools. It has improved both internal efficiency and the way I serve clients which ultimately makes my day to day work smoother and more productive. ### 16. Excellent Easy Service **Rating:** 5.0/5.0 stars **Reviewed by:** Lisa S. | Commercial Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about NUACOM?** James Hawkins made the sales process very easy. There was nothing hidden. He has the quote through to me before I was off the call with him. James also came back to me very quickly if I had any questions. Vaibhav Sharma also made the onboarding very easy and was very knowledgeable. The switch over from Eir to Nuacom was instant and no issues **What do you dislike about NUACOM?** There was nothing I disliked as all was made very easy for us **What problems is NUACOM solving and how is that benefiting you?** Previously if one person was on the line no other calls could come through. Now calls can continue to come through to us when there is already a caller on the line. Also, the integration with HubSpot was a huge benefit to us. ### 17. Blown Away by Nuacom’s Easy Integration and Proactive Support **Rating:** 5.0/5.0 stars **Reviewed by:** Andy H. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 12, 2026 **What do you like best about NUACOM?** I would like to thank both James Hawkins & Vaibhav Sharma of Nuacom in particular for their help in getting us signed up and switched over. To be honest I was actually blown away by the ease of integration. Vaibhav has frequently kept in touch to make sure everything is working out the way we wanted. **What do you dislike about NUACOM?** Nothing really, one small thing is to maybe to inform & offer the higher quality hardware that they have available. **What problems is NUACOM solving and how is that benefiting you?** NUACOM's system has made our business look more professional as well as helping us track how our calls are being handled ### 18. Superior Features and Easy Setup, Backed by Excellent Support **Rating:** 5.0/5.0 stars **Reviewed by:** William B. | Optometrist, Small-Business (50 or fewer emp.) **Reviewed Date:** March 27, 2026 **What do you like best about NUACOM?** The functions within the software are far superior than a normal phone, also easy assemble. The customer support has been excellent **What do you dislike about NUACOM?** A little tricky with porting but this is technically not Nuacoms fault **What problems is NUACOM solving and how is that benefiting you?** Allowing us to function our business across two loactions. Also allowing phone cover in both locations. ### 19. Sales to Technical Support: Everything Works Like a Dream **Rating:** 5.0/5.0 stars **Reviewed by:** Ron P. | Managing Director, Small-Business (50 or fewer emp.) **Reviewed Date:** February 04, 2026 **What do you like best about NUACOM?** From the Sales to the Customer Support Department everything is working like a dream. The proccess was explained very well and worked just as promised. The features are excellent on the Dashboard and app. **What do you dislike about NUACOM?** Nothing I dislike so far................ **What problems is NUACOM solving and how is that benefiting you?** I was with a different VOIP provider and it took them 2 weeks to set me up and still I had problems. NUACOM did a far better job in 2 hours. ### 20. Responsive, Professional Support from Nuacom **Rating:** 5.0/5.0 stars **Reviewed by:** Ivan A. | service delivery officer, Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about NUACOM?** Responsive, professional and supportive team **What do you dislike about NUACOM?** I do not dislike anything about Nuacom. They are professional. **What problems is NUACOM solving and how is that benefiting you?** they solve issues related helpline, salesforce integration, and reporting. ### 21. Straightforward App with All the Essentials to Boost Performance and Quality **Rating:** 5.0/5.0 stars **Reviewed by:** Cristina V. | Admin, Mid-Market (51-1000 emp.) **Reviewed Date:** March 23, 2026 **What do you like best about NUACOM?** It is a straight forward application with all the necessary functions most likely to improve performance and quality. **What do you dislike about NUACOM?** N/ A for now. Will give more details in the future. **What problems is NUACOM solving and how is that benefiting you?** Not applicable for now. More details will be given in the near future. ### 22. Fantastic support and customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Genevieve C. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** August 15, 2025 **What do you like best about NUACOM?** The team are very friendly and provide excellent customer service, particularly Anthony and Vaibhav who we dealt with. The onboarding support in particular for integrating with our main business software, was truly excellent, and we have been able to get our system set up much quicker than we thought due to this. Any issues we had were resolved quickly. We think Nuacom is incredible value for money, and will really help our business to grow and adapt. The AI facility in particular, saves a lot of time and is very convenient for us compared to our previous provider who did not have this facility. **What do you dislike about NUACOM?** Nothing so far, it's great and we feel very satisfied. **What problems is NUACOM solving and how is that benefiting you?** We needed a VoiP integration which specifically worked for Odoo software, and which could help us to boost our sales, as well as handling incoming calls with a new IVR menu to better direct customers. Nuacom has everything we need. ### 23. Exceptional Service and Support—Highly Recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about NUACOM?** We’ve been using Nuacom for our office phone system, and the experience has been genuinely excellent. The setup is reliable, easy to use, and fits our needs perfectly. A special thank-you to Vaibhav, who was extremely helpful throughout the process. He responded to every question quickly and clearly, which made everything run smoothly. Highly recommend both the service and the support team. **What do you dislike about NUACOM?** Nothing! It is very easy to use which makes taking our day to day office calls much better **What problems is NUACOM solving and how is that benefiting you?** Customer phones numbers are logged so you can easily respond if the call is missed. Calls come through to my laptop and phone simultaneously so I can decide which device suits to answer from. Customers have the option to hold until call has been answered or to leave a VM - reduces irate customer from unanswered calls ### 24. Speedy Responses and Efficient Query Handling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Civic & Social Organization | Small-Business (50 or fewer emp.) **Reviewed Date:** May 26, 2026 **What do you like best about NUACOM?** speedy response rate and efficient handling of queries **What do you dislike about NUACOM?** I have only been using the service for a short while but to date there have been no p;roblems **What problems is NUACOM solving and how is that benefiting you?** redirecting my phone lines to an alternative centre in the absence of a full time receptionist / staff member ### 25. Outstanding Efficiency and Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Christian C. | Clinic Manager, Data protection officer, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about NUACOM?** The efficiency and customer service, everything went smooth from the contact to the setup **What do you dislike about NUACOM?** There’s nothing I haven’t like do far, everything went smooth. I hope it stays that way **What problems is NUACOM solving and how is that benefiting you?** The queueing system in my clinic, as well as being able to redirect Spanish/english speaking patients to the right operator ### 26. Fast Number Transfers and Great Training **Rating:** 4.0/5.0 stars **Reviewed by:** Mike M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about NUACOM?** Speed of transfer of numbers plus the training was good **What do you dislike about NUACOM?** Early days yet to make a complete judgement but all good so far **What problems is NUACOM solving and how is that benefiting you?** We had a reliance on our hardware and broadband in the office in order to have our Voip working correctly. If the broadband was down we could not receive any calls ### 27. Great Support Made Setup Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about NUACOM?** Support was great, made the set up process very easy **What do you dislike about NUACOM?** Haven't used it enough to find out as yet, so far so good **What problems is NUACOM solving and how is that benefiting you?** Phone issues, connectivity. One big plus is connection to Pipedrive, and the ability to record calls ### 28. First-class Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Ana P. | Marketing and CRM Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2025 **What do you like best about NUACOM?** What I like most about Nuacom is the ease of integration with other tools such as Gohighlevel, as well as its user-friendly interface and excellent customer service—especially from Vaibha Sharma. Every time I’ve had an issue, it has been resolved within minutes. **What do you dislike about NUACOM?** Perhaps what I’ve liked the least are the call reports. I was expecting them to be more detailed and a bit more comprehensive **What problems is NUACOM solving and how is that benefiting you?** The only problem I’ve encountered is that I wasn’t able to connect two Gohighlevel subaccounts with a single Nuacom account. However, after a few days, I was told that this feature would soon be available in Beta. ### 29. Highly Recommend Nuacom **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea M. | Office Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** January 02, 2026 **What do you like best about NUACOM?** Nuacom are very efficient and they answer any questions promptly. Simon and Vaibhav were fantastic to deal with. They made our move to Nuacom so easy. I would highly recommend. **What do you dislike about NUACOM?** Nothing. They have been great to deal with. **What problems is NUACOM solving and how is that benefiting you?** They have helped with porting over our new phone system. This was done very efficiently and with no downtime to ourselves. ### 30. Unlimited Minutes Make Client Calls Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Bryce H. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** April 09, 2026 **What do you like best about NUACOM?** I like the unlimited minutes as I spend a lot of time serving clients on the phone. **What do you dislike about NUACOM?** Haven't spent enough time with it to say yet. **What problems is NUACOM solving and how is that benefiting you?** It is allowing me to differentiate my business phone lines from others I help with Go High Level. ### 31. Same-Day Onboarding with a Helpful, Well-Organized Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Staffing and Recruiting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 15, 2026 **What do you like best about NUACOM?** The team was very well organised and helpful. I placed my order and received a full intro call and onboarding on the same day. **What do you dislike about NUACOM?** Cant think of anything at this time. All straight forward. **What problems is NUACOM solving and how is that benefiting you?** all working ok so far. ### 32. On-the-Ball Staff Guided Us from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** Amy M. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** January 28, 2026 **What do you like best about NUACOM?** Very helpful staff who are really on the ball. We ran into a few issues on our side, as well as with our previous phone provider, and Nuacom guided us through everything from start to finish. **What do you dislike about NUACOM?** None. The process was explained clearly to us, and everything was easy to understand. **What problems is NUACOM solving and how is that benefiting you?** I’m switching from an old copper landline to a modern VOIP service, and I’m looking forward to having access to all the additional features it offers. ### 33. Reliable Irish Local Number for Business Travel **Rating:** 5.0/5.0 stars **Reviewed by:** Kieran O. | Founder - Treaty Systems, Small-Business (50 or fewer emp.) **Reviewed Date:** February 19, 2026 **What do you like best about NUACOM?** Having a reliable Irish local number while I’m traveling is a real bonus for my business, and it makes it much easier to stay reachable on the go. **What do you dislike about NUACOM?** The fact I didn't find it sooner ! Great service **What problems is NUACOM solving and how is that benefiting you?** I can make and receive calls and texts using an Irish local number, even while I’m on the other side of the world. ### 34. Great Experience from Start to Finish **Rating:** 5.0/5.0 stars **Reviewed by:** Eithne O. | General Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 12, 2025 **What do you like best about NUACOM?** Very intuative and easy to use. great support and customer service. **What do you dislike about NUACOM?** the only slight thing is that you cant listen to calls directly on Keap CRM and you must copy and paste a link out instead. Otherwise, all good! We would also like for it to integrate with texting automation on Keap but it cannot. **What problems is NUACOM solving and how is that benefiting you?** A great VoIP provider , very easy to use and very reliable. The call handling is great. ### 35. User-Friendly Interface and Excellent Onboarding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2025 **What do you like best about NUACOM?** The platform is user-friendly, and the onboarding team has been fantastic. From our very first call through the entire onboarding process, we've been thoroughly impressed. The team has been extremely helpful, and I especially appreciate features like click-to-dial, the ability to add notes and tags, and the seamless integration with Hubspot. **What do you dislike about NUACOM?** We would have preferred a wider selection of headsets, as this would have allowed us to obtain them directly rather than having to find our own. **What problems is NUACOM solving and how is that benefiting you?** The click-to-dial feature makes placing calls both easy and fast. Having notes link directly into our CRM has also been very beneficial. If our team were larger, I could definitely see even more value in the other features offered. ### 36. Prompt, Reliable Support Every Time **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** April 07, 2026 **What do you like best about NUACOM?** Promptness of response when needing help/support. Onbaording was terrific. Vaibhav was excellent in our onboarding call. Everything explained very clearly. **What do you dislike about NUACOM?** I'm a new user. There is nothing I dislike. **What problems is NUACOM solving and how is that benefiting you?** Creating a balance between work and family life. ### 37. Extremely Helpful, Professional Support Made Onboarding Smooth **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** April 30, 2026 **What do you like best about NUACOM?** Vaibhav Sharma was extremely helpful, professional today **What do you dislike about NUACOM?** We are new customers so we have liked the process of onboarding so far **What problems is NUACOM solving and how is that benefiting you?** n/a ### 38. Great Virtual Setup Process from Day One **Rating:** 4.5/5.0 stars **Reviewed by:** Tanya C. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** February 26, 2026 **What do you like best about NUACOM?** I have only just started it today but the virtual set up process was great. The sales process and pricing was very simple and easy to understand. **What do you dislike about NUACOM?** None that I know of right now, I've only just started using it today. **What problems is NUACOM solving and how is that benefiting you?** My vodafone lines keep going down so I need a reliable solution. ### 39. Straight forward Setup with Excellent Step-by-Step Onboarding Support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** May 05, 2026 **What do you like best about NUACOM?** Straightforward setup, with step-by-step support from our onboarding rep, Vaibhav. **What do you dislike about NUACOM?** Porting process could have been smoother **What problems is NUACOM solving and how is that benefiting you?** Full IVR solution ### 40. Intuitive and Essential—A Game-Changer I Can't Live Without **Rating:** 5.0/5.0 stars **Reviewed by:** Graham W. | Business Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 22, 2025 **What do you like best about NUACOM?** Everything, didn’t know this existed and now I do I don’t think I could ever do without. Simple, easy and just so intuitive. **What do you dislike about NUACOM?** Nothing, I can’t find any faults. Genuinely **What problems is NUACOM solving and how is that benefiting you?** Providing an excellent phone system that’s modern and user friendly not an a wired old fashioned system. ### 41. NUACOM is a great and easy to use VOIP sytem for small and large scale businesses. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2026 **What do you like best about NUACOM?** It's a great phone app for businesses that require VOIP systems. Easy to use and implement. **What do you dislike about NUACOM?** We are only to start use the NUACOM system so we currently have no dislikes. **What problems is NUACOM solving and how is that benefiting you?** Our phone system, where we are transferring from only mobile to a VOIP service, whihc will be beneficial for us in communicating more efficiently with ur clients. ### 42. Easy Setup from the Start **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2026 **What do you like best about NUACOM?** Easy of set up, east of implementation. Any questions asked were answered straight away. No delays from Nuacom **What do you dislike about NUACOM?** As we are just set up we haven't come across any negatives yet. **What problems is NUACOM solving and how is that benefiting you?** Not missing calls and getting email confirmation of voicemails ### 43. Brilliant Team and Excellent Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Small-Business (50 or fewer emp.) **Reviewed Date:** May 08, 2026 **What do you like best about NUACOM?** Very good communication and people are brilliant to deal with. **What do you dislike about NUACOM?** A lot of emails seem to cross over each other so sometimes emails can come together about issues that have been taken on or resolved. **What problems is NUACOM solving and how is that benefiting you?** Linking us using a more efficient system. ### 44. Effortless Setup and Intuitive Features Across Devices **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 03, 2025 **What do you like best about NUACOM?** The applications are straightforward to use on both mobile and desktop platforms. They are simple to configure with various accents and numbers, and making changes is a smooth process. The onboarding experience was fast and uncomplicated, with nothing overly complex. Overall, the software offers a good range of features. **What do you dislike about NUACOM?** I can't think of any problems with the service. It works just as expected. **What problems is NUACOM solving and how is that benefiting you?** The system's internal call transfers and automated call handling features are notable. These functions help streamline communication within the organization, making it easier to direct calls efficiently and manage them without manual intervention. ### 45. The easiest, quickest, painless onboarding ever! **Rating:** 5.0/5.0 stars **Reviewed by:** Benjamin B. | MD, Small-Business (50 or fewer emp.) **Reviewed Date:** August 21, 2025 **What do you like best about NUACOM?** Vaibhav Sharma, is so slick it makes the onboarding process seamless. The Go High Level CRM integration takes 60 seconds with their native integration and works instantly. Even my physical handsets are being set up for my office, which takes a little longer with more details needed, but again was made very easy by Vaibhav who was very patient and helpful 10/10. **What do you dislike about NUACOM?** It’s a little more than I wanted to pay, but when you add up all the extra value of the native integration to my CRM Go High Level and built in automations like transcription of voicemails to e-mail and call recording, it presents excellent value for my business. **What problems is NUACOM solving and how is that benefiting you?** The ability to make and receive calls to landlines and mobiles worldwide from my landline number gives my business credibility and scalability. ### 46. Fantastic Call Analysis with a Handy Text Message Service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Veterinary | Small-Business (50 or fewer emp.) **Reviewed Date:** February 23, 2026 **What do you like best about NUACOM?** Fantastic for analyzing calls and the added text message service **What do you dislike about NUACOM?** sometimes can be slow to refresh and slow to add numbers and names takes a few attempts sometimes **What problems is NUACOM solving and how is that benefiting you?** the system went down a few weeks back they solved the problem ### 47. 10/10 Software & Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Rogan D. | Head of Sales, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2025 **What do you like best about NUACOM?** I've been using Nuacom software for 10 months and it's the best softphone I've ever used. The connection is always crystal clear, the ease and speed of use means I can get through calls quicker and the customer service in the back-end is exception. Every agent that works for Nuacom has been very helpful and rapid with their responses. Vaibhav was very helpful with me today as was every other agent that assisted. I strongly recommend using Nuacom! **What do you dislike about NUACOM?** If a 2 way text system could be introduced that would be incredible **What problems is NUACOM solving and how is that benefiting you?** The 2 way phone system is very helpful and the speed which the software operates makes my job flow smoother ### 48. Extremely Helpful Team and a Great Customer Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Printing | Small-Business (50 or fewer emp.) **Reviewed Date:** March 09, 2026 **What do you like best about NUACOM?** Initial contact was very easy and talked to David. He was extremely helpful and informative for what we needed for our company. Vaibhav helped set everything up and was very helpful also. Great customer experience. **What do you dislike about NUACOM?** Nothing we found everything to suit our company **What problems is NUACOM solving and how is that benefiting you?** We wanted a no nonsense easy to use phone system and that is what we got. Very satisfied with it. ### 49. Hassle-Free Installation Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** May 18, 2026 **What do you like best about NUACOM?** The installation was completely hassle free. **What do you dislike about NUACOM?** Received alot of email reminders to book the onboarding. **What problems is NUACOM solving and how is that benefiting you?** Reports available on volume of calls answered and missed. ### 50. Simple Setup, Easy to Use, and Great Pricing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** February 24, 2026 **What do you like best about NUACOM?** Simple to set up and use, also good pricing. **What do you dislike about NUACOM?** There isn't much I can say about this question **What problems is NUACOM solving and how is that benefiting you?** Landland and mobile number while abroad ## NUACOM Discussions - [What is NUACOM used for?](https://www.g2.com/discussions/what-is-nuacom-used-for) - [View NUACOM pricing details and edition comparison](https://www.g2.com/products/nuacom/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-03+14%3A54%3A10+-0500&secure%5Bsession_id%5D=115200d9-d5a0-4e02-8967-6d3125f3abc5&secure%5Btoken%5D=647528eb80340b67f4ba99cff268c7cf09e40a5c7a5195893e115fa145752c36&format=llm_user) ## NUACOM Integrations - [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) - 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[Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) ## NUACOM Features **Call Analytics** - Call Recording - Machine Learning - Call Analysis - Lead Qualification **Channels** - Voice - Social - Web Chat - Mobile SMS - Email **Platform** - Omnichannel - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text-to-Speech **Generative AI** - AI Text Summarization **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Outbound Call Tracking** - Autonomous Task Execution - Natural Language Interaction **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Screen Sharing - Conference Calls - Desk-to-Desk Calls **Calling** - Record Calls - Generate Location - Call Types - Click-to-Call - Auto Dialer **Artificial Intelligence - Conversation Intelligence** - Customer Scoring - Speech-to-Text - Sentiment Analysis **Functions** - Session Routing - Session Queuing - Concurrent Calling - Speech Analytics - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Contacts** - Personalization - Information Locater - Record Prospect Data **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Generative AI** - AI Text Summarization **Security and privacy - AI Voice Assistants** - Encrypted communication **Access** - Software Pairing - Browser Extension - Individual Download **Insights** - Notes - Daily Summary - Automated Voicemails - Automated Emails - Sorts Prospects - Automated Note Taking **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Conversation Intelligence** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top NUACOM Alternatives - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,340 reviews) - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,389 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) - 4.4/5.0 (1,556 reviews)