Gestión Empresarial Software

One limitation in my experience was that I didn’t have enough time to fully explore all of Zoho Desk’s advanced capabilities. The platform offers a wide range of features, integrations, and automation options, so there’s a real learning curve before you can evaluate everything in depth.

At first, some parts of the interface and the configuration process can feel overwhelming, especially when you start working with more advanced workflows and customization settings. Because of that, teams may need extra time to understand the setup and take full advantage of all the available functionality.

That said, the features I did use worked well overall, and the platform showed strong potential for improving support operations and keeping workflows better organized. Reseña recopilada por y alojada en G2.com.

Zoho Desk helps centralize customer support operations and organize communication workflows in a more structured way. Instead of handling requests across multiple disconnected channels, the platform makes it easier to manage tickets, track conversations, assign responsibilities, and monitor response times from a single place.

One of the biggest benefits has been improved visibility into support activity and task ownership. Features like ticket categorization, automation rules, and SLA management help reduce manual coordination and make day-to-day operations more efficient.

The platform also helps streamline workflows by automating repetitive tasks such as ticket assignment, notifications, and status updates. This reduces operational overhead and allows teams to focus more on resolving issues rather than managing processes manually.

Another benefit is the integration capability with other tools and services, which improves collaboration between support, operations, and customer management processes.

Although I did not have enough time to fully explore every advanced feature, the platform already demonstrated clear value in improving organization, workflow consistency, and overall support management efficiency. Reseña recopilada por y alojada en G2.com.

Occasionally, the feed from Bank of America drops and I have to restart it. It happens maybe once a year, but it's a very easy fix. Xero walks you right through how to reconnect to a bank that is dropped. I'm uncomfortable using AI for my bookkeeping, so I don't love that Xero is pushing some AI help. Reseña recopilada por y alojada en G2.com.

I use Xero for bookkeeping in my small business. It keeps my records tidy and organized, and the app lets me manage invoices on the move. Xero also helps with payment matching, bank feeds, and sales projections. Xero saves me time and stress. Reseña recopilada por y alojada en G2.com.

Honestly, there isn’t much to dislike, but the process of migrating from our old system was complex, especially consolidating customers from multiple databases. Integrating new acquisitions and handling multi-currency, multi-tenant setups required extra effort and some creative workarounds, but Acumatica’s flexibility helped us address these challenges. I’d also say that while AI features are promising, we’re still exploring their full potential. Reseña recopilada por y alojada en G2.com.

Scalability and flexibility are the biggest strengths for us. Because of features like attributes, we’ve been able to design the underlying data structure so it can live in both big and small buckets, depending on what we need. That makes it easy to add something like a brand attribute for a new product, and then have the data automatically flow throughout the data ecosystem we’ve created. Reseña recopilada por y alojada en G2.com.

One downside of Agentforce Service is that it can get expensive and more complex as you scale. The platform also has a steep learning curve and often requires dedicated admins or consultants to handle customization. On top of that, some advanced AI and integration features require extra setup and may involve additional licensing. Reseña recopilada por y alojada en G2.com.

Agentforce Service is helping solve challenges such as slow response times, fragmented customer support channels, and repetitive manual work. It centralizes customer interactions, uses AI to automate routine cases, and gives agents a complete view of the customer within a single platform. As a result, our team has become more efficient, case resolution times have decreased, and we’re able to deliver a faster, more personalized customer experience. Reseña recopilada por y alojada en G2.com.

What I dislike most about Sage Intacct is that sometimes it feels like an incredibly powerful finance engine wrapped inside workflows that still require too many clicks, workarounds, and consulting hours.

The biggest pain points I’ve seen repeatedly from finance teams and user reviews:

Heavy reliance on add-ons and consultants

Many advanced workflows, custom reporting needs, or operational capabilities require additional modules, partner support, or paid consulting. Costs can snowball faster than expected.

Some workflows feel unnecessarily rigid

Editing transactions, handling approvals, bank reconciliations, and intercompany processes can sometimes involve too many steps or reversals. Users frequently mention friction in day-to-day operational accounting.

Permissions and controls can become cumbersome

Strong controls are good for governance, but users sometimes feel basic tasks become overly permission-dependent. Reseña recopilada por y alojada en G2.com.

It's best suited for our business as we are operating in consulting services company spread across multiple countries in Asia and Americas. It enables us managing thousands of timesheets smoothly where we invoice them to customers while keeping in line all the existing operational accounting procedures with real time performance across all regions. Reseña recopilada por y alojada en G2.com.

One of the harder things at my job is when we put a job into Miter we have to wait until the next morning before it will show up in our other system. There is not much I dislike about Netsuite, so far. It has been working great since we got it. Learning it has taken a little bit. The mock cases we went through helped discover any issues we were having. Reseña recopilada por y alojada en G2.com.

When doing the mock cases we were able to go through different screens throughout Miter. Having done them and going back in now has benefited the whole company. I do not know all the issues we went through, but they were all put into Miter as we did the mock cases. It has helped us with tracking jobs so much. Reseña recopilada por y alojada en G2.com.

It’s hard to manage permissions, and customization is a bit difficult. Maintenance is required as well. In some cases, files can’t be updated at the same time; when I modify them, it takes a short while to refresh. Reseña recopilada por y alojada en G2.com.

It’s solving my problem of storing everything in a single OneDrive account. It helps me share through a SharePoint site instead of relying on OneDrive. I can use it as a shared drive by creating different SharePoint sites for different types of folders and for each client. For each client, I can use a separate SharePoint site, which makes it easier to avoid confusion with files by managing them across different sites and permissions. Reseña recopilada por y alojada en G2.com.

I have raised it earlier as well with Zendesk support, that their Zendesk Talk feature needs improvement in a few areas to help managers have better visibility. In my opinion Zendesk Talk feature lacks to offer below- It does not show for how long an agent is sitting idle with no calls, Improper calls distribution, as sometimes a few agents get comparatively more calls with no reason provided, No real time monitoring is available for Zendesk Talk agents logged in. Reseña recopilada por y alojada en G2.com.

I use Zendesk to centralize customer queries from multiple marketplaces, making the process smooth and efficient. Its generative AI and Explore features help answer queries without live agents and customize dashboards, saving me hours and improving customer service. Reseña recopilada por y alojada en G2.com.

As a UX/UI designer, I wish the user interface were more cohesive and better integrated. For example, I think the editor should live in one dedicated area; as it stands, it feels like the same mechanism is split across too many different paths, which creates unnecessary bifurcations. Because of that, I sometimes lose track of where I am and get lost while navigating. Secondly, I don’t feel the pricing is fair given the limitations around guides. Reseña recopilada por y alojada en G2.com.

At our company, we only have a few programmers, and we were losing momentum because tasks like user onboarding and tracking kept getting stuck and tying up the developers. With Userguiding, I can handle these tasks myself instead of needing a programmer to build everything. They mainly set up the configurations and integrations before we start using it, and then I can take it from there. Another good thing is that we don’t lose performance, because Userguiding runs smoothly. Reseña recopilada por y alojada en G2.com.

One of our company files is very large because we imported 4+ years of detailed data from QuickBooks Desktop Enterprise. As a result, I’m unable to open that company file from my mobile device, which prevents me from using features like importing receipts by taking a picture of them or accessing the file on the go.

It would be great if there were a lite version that still allowed access to the basic functions of the company file, even when the full file is too large to open on mobile. Reseña recopilada por y alojada en G2.com.

We previously used QuickBooks Desktop Enterprise, which had to be installed on a remote desktop so all of our staff could access it at the same time.

With QuickBooks Online, staff can work not only from home but also on their personal devices, without needing remote desktop access or any special installation. On top of that, the more modern features, like integrations with several services we already use, have improved our workflow and saved us a lot of time, which has been a nice treat. Reseña recopilada por y alojada en G2.com.

Nothing to mention until this time of my usage. Reseña recopilada por y alojada en G2.com.

Mainly the ticket/ email/ call handling is very much organised. I get to see who is working on which one that gets rid of the biggest confusion if the ticket is being taken care of or not. One other main thing is that Workflows/Series (as given in Fin) are very simple to create, with all the necessary steps for any sort of task. Also, marketing emails can be blasted to clients which can be templated or customised as our requirement. With all the mentioned features, it really saves my effort that I have to put into them and also saves so much time. I can also get a real-time status on the tickets, calls being transcribed again helps to get the context of the call. Reseña recopilada por y alojada en G2.com.

Yo diría que tiene tantas cosas en un solo lugar, en la pantalla principal vemos el asistente familiar de los empleados, próximos eventos, cotizaciones de acciones, información del equipo de ciberseguridad, enlaces, la última publicación de la empresa en LinkedIn, explorar carreras, y luego todos los enlaces para todos los formularios de recursos humanos. Sí, para mantenerlo más organizado, solo usando otros métodos para mostrar la información de esa manera no se vuelve demasiado abrumador. Bastante fácil de usar, sin embargo, demasiada información. Reseña recopilada por y alojada en G2.com.

Utilizo Workvivo para compartir noticias, dar reconocimientos y acceder a documentos. Mantiene los documentos actualizados para todo el equipo en tiempo real y notifica a los empleados con reconocimientos. Reseña recopilada por y alojada en G2.com.

sometimes it is having some issue while entering the time sometimes the error that we cant fix. improve the loading time Reseña recopilada por y alojada en G2.com.

Human capital management, or HCM, is one module that we got hooked on. The employee self-service portal makes our employees more than content. Similarly, in our customer-facing business, an excellent CRM helped our sales, marketing, and after-sales teams align their interests with customers, making them our loyal ambassadors. Reseña recopilada por y alojada en G2.com.

I use ePROMIS ERP for entering employees' timesheets. It's easy to understand and use, requiring minimal training. Reseña recopilada por y alojada en G2.com.

While it is easy to use, some advanced automations and AI Features and integrations usually under high end pricing plans, which increased costs as our business was growing.

Sometimes the platform felt slow when handling large ticket volumes, and some UI sections required too many clicks to complete simple tasks.

While reporting and analytics are useful, but sometimes lack flexibility for highly customised operational tracking Reseña recopilada por y alojada en G2.com.

It helps solve the problem of managing a large volume of tenant communication, tenant requests, and internal coordination in one centralised platform. Instead of handling conversation accross emails, calls and multiple apps, it helped us organize everything into tickets that we could track, through assigning it to different agents, plus it gave us response timelines.

How it benifted us? Well it improved our response time, there was a reduction in missed requested, and there was clarity across operations.

Automations, inegrations and AI assited workflows helped save staff time, improve team productivity, and because of that we have been able to deliver consistent experience for tenants, while supporting our property management operations. Reseña recopilada por y alojada en G2.com.

Para algunos negocios, hay demasiadas opciones que pueden ser complejas o demasiado poderosas para una empresa más pequeña. Esta herramienta ayudará a su empresa a crecer. Reseña recopilada por y alojada en G2.com.

Tener contabilidad, CRM, sitio web, gestión de canales de terceros y más, todo integrado en un solo sistema, es fácil y asombroso de manejar a diario. Reseña recopilada por y alojada en G2.com.

It does have a steep learning curve, like figuring out how to link the business capabilities to the applications. It wasn't very intuitive as a first time user; I needed to have hands-on training and learning to get it. I think that having more clear cut instructions and a step by step video on YouTube would be great to have! It was a little hard for me to get used to it, but accessing it was easy. Reseña recopilada por y alojada en G2.com.

SAP LeanIX keeps my applications centrally located, organizes business processes, and allows easy management of enterprise apps with user-friendly diagrams and dashboards. Reseña recopilada por y alojada en G2.com.

Some of its features seem hastily rolled out and like they weren't ready for showtime. For example, there's report for bridging from ARR to CARR that didn't have correct calculation logic (at least for us). Reseña recopilada por y alojada en G2.com.

Disconnect between our billing system and GL. Now billing, rev rec, and SaaS reporting (ARR) is all rolled into one. Not feeling like our GL is stuck in the stone ages with Xero. Automatic cash and stripe transaction matching. Reseña recopilada por y alojada en G2.com.

We would like the KB translations to be more connected, so the changes in one language are automatically applied in the others when needed. Also, regarding the access level of the articles, it would be important to have a visible label of the access assigned to each article or category. Reseña recopilada por y alojada en G2.com.

We can have a multilingual, easy-to-use and accessible knowledge base for both our clients and technicians. Reseña recopilada por y alojada en G2.com.

Por muy buena que sea toda la integración con Stok.ly, mi único pequeño problema es la falta de integración con la tienda de TikTok, lo que significa que tengo que realizar los pedidos manualmente, lo cual no es el problema más perjudicial del mundo, sin embargo, es un pequeño inconveniente. Reseña recopilada por y alojada en G2.com.

Estoy muy satisfecho con Stock.ly en general. Nos mudamos de un sistema muy anticuado el año pasado, y tan pronto como implementamos Stock.ly, comenzó a optimizar la forma en que opera nuestro negocio. Unió nuestro almacén y tienda física y ayudó a eliminar muchos de los problemas con los que habíamos estado lidiando antes. Reseña recopilada por y alojada en G2.com.

The invoicing feature needs more search options to make it easier to locate specific invoices, and it would also help to have a way to link invoices to packing lists. Reseña recopilada por y alojada en G2.com.

It is helping scale our company by leveraging the knowledge of veterans and making that knowledge accessible. Fulcrum feels like a touchstone for developing future leaders in manufacturing. Reseña recopilada por y alojada en G2.com.