Compare Zoho Desk and detective.io 
At a Glance
Market Segments
Small-Business (72.8% of reviews)
Mid-Market (70.8% of reviews)
Entry-Level Pricing
$0.00
$50.00 1 seat with unlimited access Per Month
Zoho Desk
Star Rating
(7,449)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Browse all 5 pricing plansdetective.io
Star Rating
(24)4.7 out of 5
Market Segments
Mid-Market (70.8% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
$50.00 1 seat with unlimited access Per Month
Learn more about detective.ioZoho Desk vs detective.io
- Reviewers felt that detective.io meets the needs of their business better than Zoho Desk.
- When comparing quality of ongoing product support, reviewers felt that detective.io is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of detective.io over Zoho Desk.
Pricing
Entry-Level Pricing
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
detective.io
Detective Pro
$50.00
1 seat with unlimited access Per Month
- Select from our built-in buying signals or create your own
- Unlimited access (no credits)
- 7-day free trial
Free Trial
Zoho Desk
Free Trial is available
detective.io
Free Trial is available
Ratings
Meets Requirements
8.7
5,972
9.0
21
Ease of Use
8.5
6,052
9.6
21
Ease of Setup
8.1
5,325
Not enough data
Ease of Admin
8.3
4,929
Not enough data
Quality of Support
8.3
5,367
9.1
16
Has the product been a good partner in doing business?
8.4
4,456
Not enough data
Product Direction (% positive)
8.9
5,722
10.0
21
Features by Category
Ticket and Case Management
8.6
3442
|
Verified
Not enough data
8.5
3356
|
Verified
Not enough data
8.3
3163
|
Verified
Not enough data
8.3
2951
|
Verified
Not enough data
8.2
2680
|
Verified
Not enough data
8.4
2916
|
Verified
Not enough data
8.5
2933
|
Verified
Not enough data
8.3
2525
|
Verified
Not enough data
Generative AI
7.4
967
Not enough data
7.4
953
Not enough data
Agentic AI - Help Desk
7.1
357
Not enough data
7.1
360
Not enough data
7.2
358
Not enough data
Communication Channels
8.3
2876
|
Verified
Not enough data
8.6
3118
|
Verified
Not enough data
8.2
2419
|
Verified
Not enough data
8.0
2163
|
Verified
Not enough data
7.8
1923
|
Verified
Not enough data
Platform
8.1
2306
|
Verified
Not enough data
8.2
2750
|
Verified
Not enough data
8.4
2853
|
Verified
Not enough data
8.2
2317
|
Verified
Not enough data
8.2
2832
|
Verified
Not enough data
8.4
2979
|
Verified
Not enough data
Data Availability
Not enough data
Feature Not Available
Not enough data
8.2
19
Not enough data
7.8
17
|
Verified
Not enough data
Not enough data
Data Accuracy
Not enough data
Feature Not Available
Not enough data
8.4
19
Not enough data
Not enough data
Agentic AI - Sales Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Features
Not enough data
6.3
8
Not enough data
6.7
9
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
7.2
13
Not enough data
8.7
17
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Administration
8.2
345
Not enough data
8.2
343
Not enough data
8.4
346
Not enough data
Knowledge Management
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Not enough data
Compliance
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Not enough data
Customer Support
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Not enough data
Data Security
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
333
Not enough data
Administration
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Not enough data
Generative AI
7.6
248
Not enough data
Channels
8.2
579
Not enough data
8.0
556
Not enough data
Feature Not Available
Not enough data
Design
7.9
545
Not enough data
7.7
554
Not enough data
8.1
551
Not enough data
8.1
547
Not enough data
8.1
531
Not enough data
Generative AI
7.5
426
Not enough data
7.5
419
Not enough data
Usability
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Not enough data
Reporting
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Not enough data
Generative AI
7.7
329
Not enough data
7.8
324
Not enough data
Generative AI
7.9
175
Not enough data
8.0
177
Not enough data
Feature Not Available
Not enough data
Communication
8.8
718
|
Verified
Not enough data
8.7
759
|
Verified
Not enough data
8.6
658
Not enough data
8.6
631
|
Verified
Not enough data
8.3
355
Not enough data
Internal Use
8.2
2750
|
Verified
Not enough data
Feature Not Available
Not enough data
8.4
455
Not enough data
8.7
714
|
Verified
Not enough data
8.6
692
|
Verified
Not enough data
8.6
707
|
Verified
Not enough data
Generative AI
7.7
423
Not enough data
Self-Service Experience
8.5
1514
Not enough data
8.4
1472
Not enough data
8.1
1279
Not enough data
8.1
772
Not enough data
8.2
817
Not enough data
Self-Service Platform
8.3
843
Not enough data
8.3
819
Not enough data
7.8
732
Not enough data
8.2
767
Not enough data
Agentic AI - Customer Self-Service
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Not enough data
Generative AI
8.2(won by default)
119
Not enough data
8.1(won by default)
117
Not enough data
Process
8.7(won by default)
491
Not enough data
9.0(won by default)
638
Not enough data
8.5(won by default)
490
Not enough data
Channels
9.0(won by default)
627
Not enough data
8.5(won by default)
545
Not enough data
8.7(won by default)
516
Not enough data
8.6(won by default)
459
Not enough data
8.8(won by default)
485
Not enough data
Insight
8.7(won by default)
494
Not enough data
8.9(won by default)
546
Not enough data
8.8(won by default)
516
Not enough data
9.0(won by default)
591
Not enough data
Generative AI
7.7
185
Not enough data
7.7
184
Not enough data
Agentic AI - Google Workspace for Sales
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zoho Desk and detective.io share no categories
Reviews
Reviewers' Company Size
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
detective.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.1%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Computer Software
25.0%
Internet
16.7%
Market Research
12.5%
Information Technology and Services
12.5%
Staffing and Recruiting
8.3%
Other
25.0%
Alternatives
Discussions
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
detective.io has no discussions with answers
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