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Compare Vision Helpdesk and Zendesk for Customer Service 
Featured Products
At a Glance
Market Segments
Small-Business (60.2% of reviews)
Mid-Market (45.7% of reviews)
Entry-Level Pricing
$12.00 1 Per Staff Per Month
$19.00 1 user per month billed annually
Vision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansZendesk for Customer Service
Star Rating
(6,686)4.3 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Vision Helpdesk. Users appreciate its user-friendly interface and seamless navigation, which allows agents to easily manage support tickets and connect with customers across various platforms.
- According to verified reviews, Vision Helpdesk is praised for its clean interface and well-organized features, making ticket management straightforward. Users highlight its automation capabilities and API access as standout features, which enhance efficiency for businesses, particularly in managing multiple brands.
- Users say that Zendesk's implementation process is quick and intuitive, with many recent users noting how easy it is to get started. This contrasts with Vision Helpdesk, which, while also user-friendly, may not match the same level of support during the initial setup phase.
- Reviewers mention that Zendesk's extensive review count indicates a robust user base, which contributes to its credibility and reliability. In contrast, Vision Helpdesk has a much smaller number of reviews, which may limit the insights available for potential users.
- G2 reviewers highlight the quality of support provided by Vision Helpdesk, noting that its responsive support team is attentive and helpful. This is an area where Vision Helpdesk shines, especially for small businesses that may require more personalized assistance.
- According to recent user feedback, while Zendesk offers a comprehensive suite of features, some users express concerns about its pricing compared to Vision Helpdesk, which is seen as a more affordable option for small businesses looking for effective customer support solutions.
Pricing
Entry-Level Pricing
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Free Trial
Vision Helpdesk
Free Trial is available
Zendesk for Customer Service
Free Trial is available
Ratings
Meets Requirements
9.2
88
8.6
5,141
Ease of Use
9.0
88
8.6
5,185
Ease of Setup
8.7
82
8.0
3,206
Ease of Admin
9.1
74
8.2
3,082
Quality of Support
9.4
86
8.4
4,819
Has the product been a good partner in doing business?
9.5
73
8.4
3,007
Product Direction (% positive)
9.3
83
8.0
4,794
Features by Category
Ticket and Case Management
9.4
69
|
Verified
8.8
2561
|
Verified
9.2
68
|
Verified
8.7
2576
|
Verified
8.9
65
|
Verified
8.5
2504
|
Verified
9.2
62
8.4
2347
|
Verified
8.8
56
|
Verified
8.2
1922
|
Verified
9.0
64
|
Verified
8.4
2402
|
Verified
8.8
61
|
Verified
8.6
2392
|
Verified
8.7
38
|
Verified
8.3
1860
|
Verified
Generative AI
Not enough data
7.6
385
Not enough data
7.6
385
Agentic AI - Help Desk
Not enough data
7.8
247
Not enough data
7.9
245
Not enough data
7.9
246
Communication Channels
9.2
66
|
Verified
8.5
2061
|
Verified
9.3
61
|
Verified
8.8
2313
|
Verified
8.7
38
8.4
1730
|
Verified
8.9
39
|
Verified
8.0
1431
|
Verified
8.3
27
|
Verified
8.0
1314
|
Verified
Platform
8.7
49
|
Verified
7.8
1388
|
Verified
8.4
57
|
Verified
8.0
1776
|
Verified
9.1
57
|
Verified
8.3
1948
|
Verified
8.8
40
|
Verified
8.2
1740
|
Verified
8.7
56
|
Verified
7.9
2342
|
Verified
9.1
58
|
Verified
8.0
2406
|
Verified
Usability
Not enough data
8.3
667
Not enough data
8.3
664
Not enough data
8.4
634
Reporting
Not enough data
8.3
590
Not enough data
7.9
564
Not enough data
8.2
645
Generative AI
Not enough data
7.3
179
Not enough data
7.2
178
Responses
Not enough data
8.3
63
Not enough data
8.6
69
Not enough data
8.2
69
Automation - AI Agents
Not enough data
7.6
26
Not enough data
7.8
26
Not enough data
7.7
26
Not enough data
7.7
26
Not enough data
7.9
26
Platform
Not enough data
8.3
68
Not enough data
8.3
66
Not enough data
8.4
63
Autonomy - AI Agents
Not enough data
7.9
25
Not enough data
7.6
26
Not enough data
7.6
27
Not enough data
7.7
27
Generative AI
Not enough data
7.8
32
Not enough data
8.2
31
Responses
Not enough data
8.1
468
Not enough data
8.1
465
Not enough data
8.3
449
Not enough data
8.1
448
Not enough data
8.2
356
Platform
Not enough data
8.6
472
Not enough data
8.3
469
Not enough data
8.3
464
Not enough data
8.2
466
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.4
455
Generative AI
Not enough data
8.2
113
Not enough data
8.2
112
Conversational Platform
Not enough data
8.1
860
Not enough data
8.3
717
Not enough data
8.2
684
Not enough data
8.2
749
Support Automation
Not enough data
8.2
714
Not enough data
8.3
757
Not enough data
8.4
711
Not enough data
8.1
788
Generative AI
Not enough data
7.8
204
Not enough data
7.8
203
Messaging Channels
Not enough data
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
101
Administration
Not enough data
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Customer Support
Not enough data
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Automation
Not enough data
8.1
86
Not enough data
8.2
84
Not enough data
8.1
84
Artificial Intelligence
Not enough data
7.8
83
Not enough data
7.7
82
Not enough data
7.7
85
Generative AI
Not enough data
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Communication
9.2
11
8.6
950
|
Verified
9.1
11
8.5
964
|
Verified
8.8
11
8.1
720
9.1
11
8.5
737
|
Verified
8.8
11
8.0
520
Internal Use
8.4
57
|
Verified
8.0
1776
|
Verified
8.6
11
8.5
848
|
Verified
9.1
11
8.1
650
9.2
11
8.5
897
9.4
11
8.6
823
|
Verified
8.9
11
8.3
847
|
Verified
Generative AI
Not enough data
Feature Not Available
Self-Service Experience
9.4
24
8.5
1499
9.2
24
8.5
1436
9.1
22
8.0
1023
9.1
15
7.7
647
9.5
16
8.0
779
Self-Service Platform
9.7
15
8.2
827
9.5
16
8.2
841
Feature Not Available
7.7
657
9.5
16
8.2
805
Agentic AI - Customer Self-Service
Not enough data
8.3
62
Not enough data
8.3
62
Not enough data
8.2
63
Not enough data
8.6
62
Not enough data
8.6
60
Not enough data
8.2
62
Not enough data
8.1
62
Generative AI
Not enough data
7.4(won by default)
76
Not enough data
7.5(won by default)
77
Process
Not enough data
8.4(won by default)
563
Not enough data
9.1(won by default)
742
Not enough data
8.9(won by default)
690
Channels
Not enough data
9.0(won by default)
741
Not enough data
8.4(won by default)
586
Not enough data
8.7(won by default)
564
Not enough data
8.2(won by default)
485
Not enough data
8.3(won by default)
421
Insight
Not enough data
8.1(won by default)
539
Not enough data
8.3(won by default)
647
Not enough data
8.5(won by default)
561
Not enough data
8.7(won by default)
666
Generative AI
Not enough data
7.8
67
Not enough data
7.7
66
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
8.6
22
Not enough data
8.4
22
Not enough data
9.0
25
Not enough data
8.6
21
Not enough data
8.5
18
Not enough data
Reporting
8.2
23
Not enough data
7.9
23
Not enough data
8.3
17
Not enough data
Access & Usability
7.9
18
Not enough data
8.7
22
Not enough data
8.6
15
Not enough data
8.7
18
Not enough data
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.4
70
Not enough data
8.1
70
Not enough data
8.3
70
Not enough data
8.3
68
Not enough data
8.3
69
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
70
Not enough data
8.4
70
Not enough data
8.4
70
Not enough data
8.5
69
Automation
Not enough data
8.6
70
Not enough data
8.6
71
Not enough data
7.9
69
Autonomy
Not enough data
8.2
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
9.4
8
Not enough data
9.1
9
Not enough data
9.5
7
Not enough data
9.8
8
Not enough data
9.0
8
Not enough data
8.7
5
Not enough data
9.2
8
Not enough data
8.5
9
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Vision Helpdesk and Zendesk for Customer Service are categorized as Help Desk, Customer Self-Service, and Live Chat
Unique Categories
Vision Helpdesk is categorized as Service Desk
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Chatbots, Shared Inbox, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Complaint Management, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Reviews
Reviewers' Company Size
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Education Management
5.4%
Computer Software
5.4%
Other
54.8%
Computer Software
14.0%
Information Technology and Services
12.8%
Financial Services
5.8%
Retail
4.9%
Consumer Services
4.4%
Other
58.1%
Discussions
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
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