Compare Trengo and Zoho Desk 
At a Glance
Market Segments
Small-Business (72.5% of reviews)
Small-Business (72.8% of reviews)
Entry-Level Pricing
€349.00 10 User Per Month
$0.00
Trengo
Star Rating
(246)4.3 out of 5
Market Segments
Small-Business (72.5% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansZoho Desk
Star Rating
(7,537)4.4 out of 5
Market Segments
Small-Business (72.8% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user satisfaction, with many praising its intuitive drag-and-drop interface that significantly enhances productivity. Users appreciate how easy it is to organize their company's system, leading to improved processes.
- According to verified reviews, Trengo stands out for its unified communication platform, allowing users to manage all customer interactions in one place. This feature helps users respond faster and ensures that no messages are missed, which is a significant advantage for customer support teams.
- Users say that Zoho Desk's ticket management features are particularly robust, with options for linking tickets and managing multiple threads. This flexibility helps teams sort and prioritize emails effectively, making it easier to handle customer inquiries.
- Reviewers mention that Trengo's setup process is notably user-friendly, especially with the support of dedicated account managers. Users have highlighted the personalized assistance they received during implementation, which made the transition smoother.
- G2 reviewers highlight that while Zoho Desk has a slightly lower score in quality of support compared to Trengo, it still offers a solid experience. Users appreciate the availability of resources and the overall responsiveness of the support team, which helps in resolving issues efficiently.
- According to recent feedback, Zoho Desk's comprehensive reporting and analytics features are a significant advantage, allowing users to track performance metrics effectively. This capability is crucial for businesses looking to optimize their customer service strategies and improve overall efficiency.
Pricing
Entry-Level Pricing
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Trengo
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.2
214
8.7
6,052
Ease of Use
8.6
218
8.5
6,133
Ease of Setup
8.2
159
8.1
5,405
Ease of Admin
8.3
141
8.3
4,930
Quality of Support
8.8
218
8.3
5,440
Has the product been a good partner in doing business?
8.8
142
8.4
4,458
Product Direction (% positive)
9.0
218
8.9
5,789
Features by Category
Ticket and Case Management
8.3
30
8.6
3460
|
Verified
8.2
30
8.5
3369
|
Verified
8.2
29
8.3
3189
|
Verified
8.0
31
8.3
2960
|
Verified
6.7
25
8.2
2689
|
Verified
7.7
26
8.4
2917
|
Verified
8.2
30
8.5
2943
|
Verified
8.1
29
8.3
2530
|
Verified
Generative AI
7.2
15
7.4
968
7.1
15
7.4
953
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.2
361
Not enough data
7.2
358
Communication Channels
Feature Not Available
8.3
2878
|
Verified
8.0
32
8.6
3125
|
Verified
7.7
32
8.2
2423
|
Verified
7.9
30
8.0
2163
|
Verified
6.8
25
7.8
1926
|
Verified
Platform
6.7
32
8.1
2304
|
Verified
7.7
73
|
Verified
8.2
2757
|
Verified
8.0
34
8.4
2856
|
Verified
7.8
30
8.2
2350
|
Verified
7.3
33
8.3
2845
|
Verified
7.7
32
8.4
2985
|
Verified
Administration
Not enough data
8.2
344
Not enough data
8.2
342
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
325
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
333
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
313
Generative AI
Not enough data
7.6
248
Channels
8.5
84
8.2
579
7.5
70
8.0
558
6.8
70
Feature Not Available
Design
7.6
72
7.9
547
6.9
67
7.7
556
7.7
78
8.1
553
7.7
76
8.1
549
7.6
70
8.1
533
Generative AI
6.0
55
7.5
428
6.1
54
7.5
421
Usability
Not enough data
8.3
448
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
423
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Inbox Tools
8.8
24
Not enough data
7.7
20
Not enough data
7.3
19
Not enough data
7.5
22
Not enough data
Coordination Tools
7.5
14
Not enough data
7.5
20
Not enough data
7.6
16
Not enough data
Software Options
7.6
17
Not enough data
7.0
18
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
7.8
43
Not enough data
7.9
39
Not enough data
7.1
36
Not enough data
7.6
37
Not enough data
Support Automation
7.3
36
Not enough data
7.2
35
Not enough data
7.0
33
Not enough data
7.1
38
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sorting & Filtering
6.9
7
Not enough data
7.6
7
Not enough data
6.2
7
Not enough data
7.1
7
Not enough data
Integrations
6.9
6
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
Time Management
8.1
7
Not enough data
7.9
7
Not enough data
5.2
7
Not enough data
Generative AI
4.8
7
Not enough data
4.5
7
Not enough data
5.2
7
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.7
13
Not enough data
5.7
12
Not enough data
7.1
13
Not enough data
Automation
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Not enough data
Artificial Intelligence
6.8
12
Not enough data
7.7
13
Not enough data
6.8
12
Not enough data
Generative AI
6.5
27
7.9
175
6.3
26
8.0
177
6.0
27
Feature Not Available
Communication
8.2
50
|
Verified
8.8
719
|
Verified
8.0
57
|
Verified
8.7
760
|
Verified
7.5
40
8.6
659
7.9
42
|
Verified
8.6
632
|
Verified
7.4
35
8.3
356
Internal Use
7.7
73
|
Verified
8.2
2757
|
Verified
7.7
51
|
Verified
Feature Not Available
7.5
40
8.4
455
7.5
46
|
Verified
8.7
714
|
Verified
8.8
57
|
Verified
8.7
693
|
Verified
7.7
55
|
Verified
8.6
707
|
Verified
Generative AI
Feature Not Available
7.7
422
Self-Service Experience
7.5
31
8.5
1513
7.3
30
8.4
1470
Feature Not Available
8.1
1277
7.7
27
8.1
770
7.8
27
8.2
815
Self-Service Platform
7.9
30
8.3
841
8.1
32
8.3
818
7.0
26
7.8
731
7.6
30
8.2
766
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
83
Generative AI
6.1
22
8.2(won by 2.1)
120
6.2
22
8.1(won by 1.9)
118
Process
8.5
36
8.7(won by 0.2)
491
8.6
35
9.0(won by 0.4)
638
7.7
28
8.5(won by 0.8)
490
Channels
8.6
42
9.0(won by 0.4)
627
8.5(tied score)
40
8.5(tied score)
545
8.2
38
8.7(won by 0.5)
516
5.7
33
8.6(won by 2.9)
459
8.0
35
8.8(won by 0.8)
485
Insight
7.2
27
8.7(won by 1.5)
494
7.5
34
8.9(won by 1.4)
546
7.2
29
8.8(won by 1.6)
516
7.7
32
9.0(won by 1.3)
591
Generative AI
6.4
11
7.7
186
6.4
11
7.7
185
WhatsApp Messaging - WhatsApp Marketing
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.5
6
Not enough data
6.9
6
Not enough data
6.9
6
Not enough data
7.2
6
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Trengo and Zoho Desk are categorized as Digital Customer Service Platforms, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Trengo is categorized as Customer Service Automation, Email Management, Email Client, Shared Inbox, Conversational Support, Customer Journey Analytics, and WhatsApp Marketing
Zoho Desk is categorized as AI Customer Support Agents, Complaint Management, Contact Center Knowledge Base, and Google Workspace for Sales
Reviews
Reviewers' Company Size
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.3%
Consumer Services
4.9%
Retail
4.9%
Information Technology and Services
4.1%
Other
73.4%
Information Technology and Services
17.9%
Computer Software
10.7%
Computer & Network Security
4.2%
Financial Services
3.6%
Retail
3.5%
Other
60.1%
Alternatives
Discussions
Trengo has no discussions with answers
Where do I find training VDO?
3 Comments
EE
They have a lot of videos right here https://www.youtube.com/user/zoho
You should be able to find the video you need on youtube.Read more
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