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Compare Trengo and Zoho Desk 
Featured Products
At a Glance
Market Segments
Small-Business (72.3% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
€349.00 10 User Per Month
$0.00
Trengo
Star Rating
(244)4.3 out of 5
Market Segments
Small-Business (72.3% of reviews)
Pros & Cons
Entry-Level Pricing
€349.00 10 User Per Month
Browse all 2 pricing plansZoho Desk
Star Rating
(7,209)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Trengo. Users appreciate its intuitive interface, which helps in managing requests efficiently and keeps everything organized, making it easy to track tickets and respond to customers.
- Users say that Trengo offers a user-friendly experience, particularly highlighting its ability to consolidate all customer communications into one clear overview. This feature allows users to respond faster and ensures that no messages are missed, which is crucial for maintaining customer satisfaction.
- According to verified reviews, Zoho Desk's implementation process is praised for being straightforward and quick. Users transitioning from other platforms, like Zendesk, have noted the excellent support provided during the integration, making it a smooth experience.
- Reviewers mention that while Trengo is easy to set up, the support from their account managers, like Charlotte, has been a standout feature. Users appreciate the personalized assistance, which enhances the onboarding experience and helps teams get the most out of the platform.
- G2 reviewers highlight that Zoho Desk offers a broader range of advanced functionalities at a lower price point compared to Trengo. This value proposition is particularly appealing to small businesses looking for comprehensive customer support solutions without breaking the bank.
- Users report that while Trengo has a solid user experience, it falls short in certain areas like SLA management and ticket response times compared to Zoho Desk. Reviewers have noted that Zoho Desk's features in these areas contribute to a more efficient workflow and better overall performance in customer service management.
Pricing
Entry-Level Pricing
Trengo
Boost
€349.00
10 User Per Month
Unify your inbox and automate the basics.
- Basic integrations
- White labelling
- Reporting
Zoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
Trengo
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.2
212
8.7
5,744
Ease of Use
8.6
216
8.5
5,822
Ease of Setup
8.2
158
8.1
5,098
Ease of Admin
8.3
141
8.3
4,787
Quality of Support
8.8
216
8.3
5,166
Has the product been a good partner in doing business?
8.8
142
8.4
4,322
Product Direction (% positive)
9.0
217
8.9
5,507
Features by Category
Ticket and Case Management
8.3
30
8.6
3361
|
Verified
8.2
30
8.5
3304
|
Verified
8.2
29
8.3
3084
|
Verified
8.0
31
8.3
2920
|
Verified
6.7
25
8.2
2642
|
Verified
7.7
26
8.4
2908
|
Verified
8.2
30
8.5
2916
|
Verified
8.1
29
8.3
2506
|
Verified
Generative AI
7.2
15
7.4
961
7.1
15
7.4
950
Agentic AI - Help Desk
Not enough data
7.1
358
Not enough data
7.1
361
Not enough data
7.2
358
Communication Channels
Feature Not Available
8.3
2856
|
Verified
8.0
32
8.6
3079
|
Verified
7.7
32
8.2
2390
|
Verified
7.9
30
8.0
2148
|
Verified
6.8
25
7.8
1909
|
Verified
Platform
6.7
32
8.1
2289
|
Verified
7.6
72
|
Verified
8.2
2739
|
Verified
8.0
34
8.4
2834
|
Verified
7.8
30
8.1
2259
|
Verified
7.3
33
8.2
2797
|
Verified
7.7
32
8.4
2955
|
Verified
Administration
Not enough data
8.2
342
Not enough data
8.2
341
Not enough data
8.4
345
Knowledge Management
Not enough data
8.6
324
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.3
337
Not enough data
8.3
334
Not enough data
8.2
336
Not enough data
8.1
334
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
336
Not enough data
8.1
330
Not enough data
8.4
335
Not enough data
8.4
332
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Call Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Performance Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.5
83
8.2
575
7.5
70
8.0
557
6.8
70
7.3
549
Design
7.6
72
7.9
546
6.9
67
7.7
555
7.7
78
8.1
551
7.7
76
8.1
546
7.6
70
8.1
532
Generative AI
6.0
55
7.5
427
6.0
53
7.5
420
Usability
Not enough data
8.3
447
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Inbox Tools
8.8
24
Not enough data
7.7
20
Not enough data
7.3
19
Not enough data
7.5
22
Not enough data
Coordination Tools
7.5
14
Not enough data
7.5
20
Not enough data
7.6
16
Not enough data
Software Options
7.6
17
Not enough data
7.0
18
Not enough data
Email Client - Agentic AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Journey Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
7.8
43
Not enough data
7.9
39
Not enough data
7.1
36
Not enough data
7.6
37
Not enough data
Support Automation
7.3
36
Not enough data
7.2
35
Not enough data
7.0
33
Not enough data
7.1
38
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Sorting & Filtering
6.9
7
Not enough data
7.6
7
Not enough data
6.2
7
Not enough data
7.1
7
Not enough data
Integrations
6.9
6
Not enough data
4.8
7
Not enough data
4.5
7
Not enough data
Time Management
8.1
7
Not enough data
7.9
7
Not enough data
5.2
7
Not enough data
Generative AI
4.8
7
Not enough data
4.5
7
Not enough data
5.2
7
Not enough data
Agentic AI - Email Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
7.5
12
Not enough data
5.7
12
Not enough data
6.8
12
Not enough data
Automation
6.7
12
Not enough data
7.4
12
Not enough data
6.7
12
Not enough data
Artificial Intelligence
6.8
12
Not enough data
7.5
12
Not enough data
6.8
12
Not enough data
Generative AI
6.5
27
7.9
175
6.3
26
8.0
177
6.0
27
7.8
176
Communication
8.2
49
|
Verified
8.8
717
|
Verified
8.0
57
|
Verified
8.7
758
|
Verified
7.5
40
8.6
658
7.9
42
|
Verified
8.6
631
|
Verified
7.4
35
8.3
355
Internal Use
7.6
72
|
Verified
8.2
2739
|
Verified
7.7
50
|
Verified
8.5
360
7.5
40
8.4
455
7.4
45
|
Verified
8.7
713
|
Verified
8.8
56
|
Verified
8.6
692
|
Verified
7.7
55
|
Verified
8.6
707
|
Verified
Generative AI
Feature Not Available
7.7
422
Self-Service Experience
7.5
31
8.5
1508
7.3
30
8.4
1468
Feature Not Available
8.1
1274
7.7
27
8.1
769
7.8
27
8.2
814
Self-Service Platform
7.9
30
8.3
837
8.1
32
8.3
815
7.0
26
7.8
727
7.6
30
8.2
762
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
82
Generative AI
6.1
22
8.2(won by 2.1)
119
6.2
22
8.1(won by 1.9)
117
Process
8.5
36
8.7(won by 0.2)
490
8.6
35
9.0(won by 0.4)
634
7.7
28
8.5(won by 0.8)
487
Channels
8.6
42
9.0(won by 0.4)
624
8.5(tied score)
40
8.5(tied score)
543
8.2
38
8.7(won by 0.5)
514
5.7
33
8.6(won by 2.9)
457
8.0
35
8.8(won by 0.8)
482
Insight
7.2
27
8.7(won by 1.5)
493
7.5
34
8.9(won by 1.4)
545
7.2
29
8.8(won by 1.6)
515
7.7
32
9.0(won by 1.3)
589
Generative AI
6.4
11
7.6
184
6.4
11
7.7
183
WhatsApp Messaging - WhatsApp Marketing
7.3
5
Not enough data
6.0
5
Not enough data
8.0
5
Not enough data
7.3
5
Not enough data
6.7
5
Not enough data
8.3
5
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
5.3
5
Not enough data
6.0
5
Not enough data
3.7
5
Not enough data
4.0
5
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Trengo and Zoho Desk are categorized as Digital Customer Service Platforms, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Unique Categories
Trengo is categorized as Customer Service Automation, Email Management, Email Client, Shared Inbox, Conversational Support, Conversation Intelligence, Customer Journey Analytics, and WhatsApp Marketing
Zoho Desk is categorized as Complaint Management, Contact Center Knowledge Base, Google Workspace for Sales, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Trengo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Leisure, Travel & Tourism
7.4%
Apparel & Fashion
5.4%
Retail
5.0%
Consumer Services
5.0%
Marketing and Advertising
4.1%
Other
73.1%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.0%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
Trengo has no discussions with answers
Where do I find training VDO?
3 Comments
TW
I agree with you. VOD training is essential for fast implementation and developing "best practice" for your Desk software. I'm sure you have already...Read more
Is it possible for you to make integration with G suite a breeze?
2 Comments
PS
Hi Daniel,
Here are the steps to configure email forwarding from Gsuite to Zoho Desk:
Sign in to the Google Admin Console.
Click Apps, then click G...Read more
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