Compare Totango and Userpilot 
Featured Products
At a Glance
Market Segments
Mid-Market (57.1% of reviews)
Mid-Market (55.9% of reviews)
Entry-Level Pricing
Contact Us Per Year
Starting at $249.00
Totango
Star Rating
(1,148)4.3 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Browse all 2 pricing plansUserpilot
Star Rating
(982)4.6 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $249.00
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Userpilot excels in onboarding automation, with users praising its ability to create self-serve onboarding flows that guide users through essential steps. This feature addresses the common issue of users missing important product features, making it a strong choice for companies focused on enhancing user engagement.
- Users say that Totango shines in customer health tracking, with many highlighting its user-friendly dashboards that allow customer success managers to easily monitor at-risk accounts. This capability is particularly beneficial for teams looking to streamline their customer success activities without juggling multiple tools.
- Reviewers mention that Userpilot offers a high degree of flexibility in flow optimization, allowing users to quickly adjust onboarding steps and messaging based on performance. This adaptability is crucial for businesses that need to iterate rapidly as their product evolves, making Userpilot a valuable asset for agile teams.
- According to verified reviews, Totango's integration with Salesforce is a standout feature, with users appreciating how updates in Salesforce automatically reflect in Totango. This seamless integration enhances workflow efficiency, making it easier for teams to manage customer data in one place.
- G2 reviewers highlight that Userpilot's in-app guidance and analytics capabilities are superior, with users noting the effectiveness of its text bubble walkthroughs and detailed analytics in improving user understanding of product features. This focus on user experience can significantly reduce the learning curve for new users.
- Users report that while Totango is effective for tracking customer engagement, it faces challenges in setup and administration, with some reviewers indicating that the initial configuration can be less intuitive compared to Userpilot's streamlined setup process. This difference may impact teams looking for a quick and easy implementation.
Pricing
Entry-Level Pricing
Totango
Enterprise
Contact Us
Per Year
Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.
- 10 users (Practitioner seats)
- 2,000 customer accounts
- 5 teams
Userpilot
Starter
Starting at $249.00
Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation
Free Trial
Totango
No trial information availableUserpilot
Free Trial is available
Ratings
Meets Requirements
8.3
969
8.8
786
Ease of Use
8.2
983
8.6
844
Ease of Setup
7.4
493
8.6
637
Ease of Admin
7.8
361
8.7
353
Quality of Support
8.4
815
9.5
710
Has the product been a good partner in doing business?
8.6
360
9.3
349
Product Direction (% positive)
8.7
945
9.4
799
Features by Category
Customer Information
8.2
774
|
Verified
Not enough data
8.4
752
|
Verified
Not enough data
8.4
747
|
Verified
Not enough data
7.7
638
|
Verified
Not enough data
8.5
758
|
Verified
Not enough data
8.0
696
|
Verified
Not enough data
7.3
568
|
Verified
Not enough data
Predictions
7.8
666
|
Verified
Not enough data
7.1
633
|
Verified
Not enough data
7.9
673
|
Verified
Not enough data
6.5
494
|
Verified
Not enough data
Platform
8.0
755
|
Verified
Not enough data
7.7
691
|
Verified
Not enough data
7.9
689
|
Verified
Not enough data
8.0
700
|
Verified
Not enough data
7.9
725
|
Verified
Not enough data
7.9
716
|
Verified
Not enough data
8.3
709
|
Verified
Not enough data
8.5
631
|
Verified
Not enough data
8.2
741
|
Verified
Not enough data
8.3
709
|
Verified
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Customer Success
7.5
53
Not enough data
7.8
52
Not enough data
8.0
51
Not enough data
7.7
51
Not enough data
7.6
52
Not enough data
User Behavior
Not enough data
8.6
42
Not enough data
7.6
38
Not enough data
6.9
38
A/B Testing
Not enough data
6.5
33
Not enough data
6.4
31
Not enough data
8.5
38
Not enough data
7.0
30
Visitor Information
Not enough data
8.9
37
Not enough data
8.3
35
Agentic AI - Session Replay
Not enough data
5.2
7
User Analysis
7.1
50
8.9
556
7.0
55
8.1
563
User Support
7.9
55
8.7
583
6.9
39
7.8
478
Feature Not Available
8.4
508
Walkthrough Type
Feature Not Available
8.2
498
6.6
41
8.9
548
Platform Basics - Digital Adoption Platform
7.1
7
8.5
104
6.4
7
9.0
119
Analytics - Digital Adoption Platform
6.2
7
8.7
123
Functions - Digital Adoption Platform
7.1
7
8.8
101
5.8
8
9.2
125
Agentic AI - Digital Adoption Platform
Not enough data
7.7
48
Product Analytics
Not enough data
8.6
273
Not enough data
8.6
283
Not enough data
8.6
279
Not enough data
8.2
271
Not enough data
7.7
252
Not enough data
7.8
245
Not enough data
7.5
242
Not enough data
7.4
248
Agentic AI - Product Analytics
Not enough data
6.7
36
Not enough data
6.7
36
Not enough data
7.1
37
Not enough data
6.9
36
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Sourcing
8.1
177
|
Verified
Not enough data
8.1
177
|
Verified
Not enough data
7.1
110
Not enough data
7.6
113
Not enough data
Intelligence
Feature Not Available
Not enough data
7.2
156
|
Verified
Not enough data
Feature Not Available
Not enough data
Sales Team
7.4
68
Not enough data
Feature Not Available
Not enough data
7.6
74
Not enough data
Intelligence
7.3
72
Not enough data
6.8
66
Not enough data
6.8
62
Not enough data
Mapping
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Customer Revenue Optimization
8.6
7
Not enough data
8.6
7
Not enough data
8.1
7
Not enough data
7.9
7
Not enough data
8.3
7
Not enough data
7.9
8
Not enough data
Platform Basics
8.0
143
Not enough data
7.7
146
Not enough data
8.2
139
Not enough data
Feature Not Available
Not enough data
7.6
131
Not enough data
Agentic AI - Customer Journey Mapping
7.1
18
Not enough data
Platform Basics
8.4
228
|
Verified
Not enough data
8.2
227
|
Verified
Not enough data
Platform Data
8.0
221
|
Verified
Not enough data
7.9
222
|
Verified
Not enough data
8.3
242
|
Verified
Not enough data
8.2
227
|
Verified
Not enough data
Platform Additional Functionality
8.2
219
|
Verified
Not enough data
7.9
227
|
Verified
Not enough data
8.1
199
Not enough data
Agentic AI - Customer Journey Analytics
7.3
15
Not enough data
8.4
15
Not enough data
8.0
15
Not enough data
7.8
15
Not enough data
Analytics
8.1
101
Not enough data
8.2
95
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customization
8.0
90
Not enough data
Feature Not Available
Not enough data
7.6
76
Not enough data
Feature Not Available
Not enough data
Generative AI
6.4
51
Not enough data
6.4
52
Not enough data
Agentic AI - Experience Management
8.1
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
Survey Management
Not enough data
8.5
229
Not enough data
8.6
223
Not enough data
8.2
222
Not enough data
7.6
214
Survey Customization
Not enough data
8.2
214
Not enough data
8.5
226
Not enough data
8.0
214
Not enough data
7.6
200
Survey Insights
Not enough data
8.2
214
Not enough data
7.2
193
Not enough data
8.1
212
Not enough data
8.3
205
Agentic AI - Survey
Not enough data
7.0
22
Not enough data
6.7
21
Not enough data
7.1
21
Onboarding Setup
8.2
221
Not enough data
7.9
212
Not enough data
8.0
202
Not enough data
Project Tracking
8.2
199
Not enough data
Feature Not Available
Not enough data
8.0
195
Not enough data
8.4
212
Not enough data
8.0
193
Not enough data
Customer Engagement
7.9
188
Not enough data
8.0
204
Not enough data
7.7
199
Not enough data
8.3
198
Not enough data
Feature Not Available
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Totango and Userpilot are categorized as Digital Adoption Platform
Unique Categories
Totango is categorized as Client Onboarding, Customer Revenue Optimization, Customer Success, Customer Data Platform (CDP), Experience Management, Customer Journey Mapping, Customer Journey Analytics, and SAP Store
Reviews
Reviewers' Company Size
Totango
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
36.2%
Information Technology and Services
19.0%
Telecommunications
4.3%
Internet
3.4%
Marketing and Advertising
3.4%
Other
33.7%
Computer Software
37.0%
Information Technology and Services
15.4%
Financial Services
5.6%
Internet
4.3%
Marketing and Advertising
3.3%
Other
34.4%
Discussions
What would be the best way to load the pages faster?
2 Comments
JT
Only way I've seen is to restrict your filters on notifications (the first page for me at least)Read more
What are best practices for CSM assignment process - both dynamic and static?
2 Comments
GN
Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequentlyRead more
1. Embed a PDF fillable form? 2. Prepopulated email response be hyperlink to an automated email
1 Comment
MH
Julio, thank you for your questions and patience.
Totango support forms, however not in a PDF format. As for triggering responses, we can absolutely...Read more
Userpilot has no discussions with answers
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