# Totango, Userpilot vs Gainsight Customer Success Comparison

| | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 1,150 | 985 | 1,731 | 
| **Largest Market Segment** | Mid-Market (57.0% of reviews) | Mid-Market (55.9% of reviews) | Mid-Market (57.9% of reviews) | 
| **Entry Level Price** | Contact Us Per Year | Starting at $249.00 | No pricing available | 

---
## Top Pros & Cons

### Totango

Pros:
- Ease of Use (202 reviews)
- Customer Support (98 reviews)

Cons:
- Learning Curve (83 reviews)
- Integration Issues (65 reviews)

### Userpilot

Pros:
- Ease of Use (293 reviews)
- Intuitive (182 reviews)

Cons:
- Learning Curve (108 reviews)
- Steep Learning Curve (93 reviews)

### Gainsight Customer Success

Pros:
- Ease of Use (302 reviews)
- Centralized Information (158 reviews)

Cons:
- Complexity (76 reviews)
- Limitations (75 reviews)

---
## Ratings Comparison
| Rating | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
  | **Meets Requirements** | 8.3 (970 reviews) | 8.8 (787 reviews) | 8.6 (1366 reviews) | 
  | **Ease of Use** | 8.2 (984 reviews) | 8.6 (846 reviews) | 8.0 (1435 reviews) | 
  | **Ease of Setup** | 7.4 (494 reviews) | 8.6 (639 reviews) | 6.7 (728 reviews) | 
  | **Ease of Admin** | 7.8 (362 reviews) | 8.7 (353 reviews) | 6.9 (642 reviews) | 
  | **Quality of Support** | 8.4 (816 reviews) | 9.5 (711 reviews) | 8.6 (1201 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (361 reviews) | 9.3 (349 reviews) | 9.0 (651 reviews) | 
  | **Product Direction (% positive)** | 8.7 (946 reviews) | 9.4 (800 reviews) | 9.2 (1364 reviews) | 

---
## Pricing

### Totango

#### Entry-Level Pricing

Plan: Enterprise

Price: Contact Us Per Year

Description: Efficiently scale customer success with solutions backed by enterprise-grade privacy, security, and customization.

Key Features:
-  10 users (Practitioner seats)
- 2,000 customer accounts
-  5 teams

[Browse all 2 editions](https://www.g2.com/products/totango/pricing)

#### Free Trial

No

### Userpilot

#### Entry-Level Pricing

Plan: Starter

Price: Starting at $249.00

Description: Perfect for small teams just starting their product growth journey. Includes up to 2,000 MAUs, billed monthly or yearly.

Key Features:
- Interactive Walkthroughs and Product Tours
- Spotlights, Banners, Checklists
- User Segmentation

[Browse all 3 editions](https://www.g2.com/products/userpilot/pricing)

#### Free Trial

Yes

### Gainsight Customer Success

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 7.9/10 | 822 |
| **Userpilot** | N/A | N/A |
| **Gainsight Customer Success** | 8.0/10 | 1237 |

#### Customer Information

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Customer Health Scores** | 8.2 (775 reviews) ✓ Verified | Not enough data | 8.6 (1134 reviews) ✓ Verified | 
| **Customer Monitoring** | 8.4 (753 reviews) ✓ Verified | Not enough data | 8.5 (1079 reviews) ✓ Verified | 
| **Customer Profiles** | 8.4 (748 reviews) ✓ Verified | Not enough data | 8.4 (1074 reviews) ✓ Verified | 
| **Playbooks** | 7.7 (639 reviews) ✓ Verified | Not enough data | 8.2 (1066 reviews) ✓ Verified | 
| **Customer Segments** | 8.5 (759 reviews) ✓ Verified | Not enough data | 8.1 (933 reviews) ✓ Verified | 
| **Product Engagement** | 8.0 (697 reviews) ✓ Verified | Not enough data | 7.9 (920 reviews) ✓ Verified | 
| **Surveys** | 7.3 (569 reviews) ✓ Verified | Not enough data | 8.0 (947 reviews) ✓ Verified | 

#### Predictions

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Churn Risk** | 7.8 (667 reviews) ✓ Verified | Not enough data | 8.0 (962 reviews) ✓ Verified | 
| **Upsell Opportunities** | 7.1 (634 reviews) ✓ Verified | Not enough data | 7.4 (839 reviews) ✓ Verified | 
| **Custom Triggers** | 7.9 (674 reviews) ✓ Verified | Not enough data | 8.1 (905 reviews) ✓ Verified | 
| **Machine Learning** | 6.6 (495 reviews) ✓ Verified | Not enough data | 6.9 (661 reviews) ✓ Verified | 

#### Platform

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Reporting & Dashboards** | 8.0 (756 reviews) ✓ Verified | Not enough data | 8.3 (1126 reviews) ✓ Verified | 
| **API & Integrations** | 7.7 (692 reviews) ✓ Verified | Not enough data | 7.9 (999 reviews) ✓ Verified | 
| **Data Import & Export Tools** | 7.9 (690 reviews) ✓ Verified | Not enough data | 7.8 (980 reviews) ✓ Verified | 
| **Workflow Capability** | 8.0 (701 reviews) ✓ Verified | Not enough data | 8.2 (1004 reviews) ✓ Verified | 
| **Notifications** | 7.9 (726 reviews) ✓ Verified | Not enough data | 8.1 (1032 reviews) ✓ Verified | 
| **Customization** | 7.9 (717 reviews) ✓ Verified | Not enough data | 8.1 (1041 reviews) ✓ Verified | 
| **Scalability** | 8.3 (710 reviews) ✓ Verified | Not enough data | 8.6 (1031 reviews) ✓ Verified | 
| **Data Security** | 8.5 (632 reviews) ✓ Verified | Not enough data | 8.6 (932 reviews) ✓ Verified | 
| **Performance & Reliability** | 8.2 (742 reviews) ✓ Verified | Not enough data | 8.4 (1050 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.3 (710 reviews) ✓ Verified | Not enough data | 8.4 (1021 reviews) ✓ Verified | 

#### Generative AI

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **AI Text Generation** | Feature Not Available | Not enough data | 7.0 (295 reviews) | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 7.2 (298 reviews) | 

#### Agentic AI - Customer Success

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.5 (53 reviews) | Not enough data | 7.4 (14 reviews) | 
| **Multi-step Planning** | 7.8 (52 reviews) | Not enough data | 7.3 (13 reviews) | 
| **Cross-system Integration** | 8.0 (51 reviews) | Not enough data | 8.6 (15 reviews) | 
| **Natural Language Interaction** | 7.7 (51 reviews) | Not enough data | 7.8 (13 reviews) | 
| **Proactive Assistance** | 7.6 (52 reviews) | Not enough data | 7.6 (14 reviews) | 

### Session Replay

| Product | Score | Reviews |
|---|---|---|
| **Totango** | N/A | N/A |
| **Userpilot** | 7.4/10 | 43 |
| **Gainsight Customer Success** | N/A | N/A |

#### User Behavior

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Click Tracking** | Not enough data | 8.6 (42 reviews) | Not enough data | 
| **Mouse Movement ** | Not enough data | 7.6 (38 reviews) | Not enough data | 
| **Frustration Tracking** | Not enough data | 6.9 (38 reviews) | Not enough data | 

#### A/B Testing 

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Error and Bug Tracking** | Not enough data | 6.5 (33 reviews) | Not enough data | 
| **Split URL Testing** | Not enough data | 6.4 (31 reviews) | Not enough data | 
| **Data Analysis** | Not enough data | 8.5 (38 reviews) | Not enough data | 
| **Notes** | Not enough data | 7.0 (30 reviews) | Not enough data | 

#### Visitor Information

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **User Identification** | Not enough data | 8.9 (37 reviews) | Not enough data | 
| **Search Box** | Not enough data | 8.3 (35 reviews) | Not enough data | 

#### Agentic AI - Session Replay

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | 5.2 (7 reviews) | Not enough data | 

### Digital Adoption Platform

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 6.8/10 | 63 |
| **Userpilot** | 8.5/10 | 635 |
| **Gainsight Customer Success** | N/A | N/A |

#### User Analysis

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Survey Implementation** | 7.1 (50 reviews) | 8.9 (557 reviews) | Not enough data | 
| **Data Analysis** | 7.0 (55 reviews) | 8.1 (564 reviews) | Not enough data | 

#### User Support

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **User Segmentation** | 7.9 (55 reviews) | 8.7 (584 reviews) | Not enough data | 
| **Multi-Language Support** | 6.9 (39 reviews) | 7.8 (478 reviews) | Not enough data | 
| **Behavior-responsive Messaging** | Feature Not Available | 8.4 (508 reviews) | Not enough data | 

#### Walkthrough Type

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Audio-visual Walkthroughs** | Feature Not Available | 8.2 (498 reviews) | Not enough data | 
| **Text Bubble Walkthroughs** | 6.6 (41 reviews) | 8.9 (548 reviews) | Not enough data | 

#### Platform Basics - Digital Adoption Platform

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Integration** | 7.1 (7 reviews) | 8.4 (105 reviews) | Not enough data | 
| **Communications** | 6.4 (7 reviews) | 9.1 (120 reviews) | Not enough data | 

#### Analytics - Digital Adoption Platform

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Analytics** | 6.2 (7 reviews) | 8.7 (124 reviews) | Not enough data | 

#### Functions - Digital Adoption Platform

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Customer self-service** | 7.1 (7 reviews) | 8.8 (101 reviews) | Not enough data | 
| **In-app guidance** | 5.8 (8 reviews) | 9.2 (126 reviews) | Not enough data | 

#### Agentic AI - Digital Adoption Platform

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | 7.7 (48 reviews) | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Totango** | N/A | N/A |
| **Userpilot** | 7.7/10 | 291 |
| **Gainsight Customer Success** | N/A | N/A |

#### Product Analytics

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Account-Level Analytics** | Not enough data | 8.6 (273 reviews) | Not enough data | 
| **User-Level Analytics** | Not enough data | 8.6 (283 reviews) | Not enough data | 
| **Segmentation** | Not enough data | 8.6 (279 reviews) | Not enough data | 
| **Funnels** | Not enough data | 8.2 (271 reviews) | Not enough data | 
| **Alerts** | Not enough data | 7.7 (252 reviews) | Not enough data | 
| **Multi-Product Analytics** | Not enough data | 7.8 (245 reviews) | Not enough data | 
| **User Scoring** | Not enough data | 7.5 (242 reviews) | Not enough data | 
| **Integrations** | Not enough data | 7.4 (248 reviews) | Not enough data | 

#### Agentic AI - Product Analytics

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.7 (36 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 6.7 (36 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 7.1 (37 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.9 (36 reviews) | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **User scoring** | Not enough data | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | Not enough data | 

### Customer Data Platform (CDP)

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 7.6/10 | 224 |
| **Userpilot** | N/A | N/A |
| **Gainsight Customer Success** | N/A | N/A |

#### Data Sourcing

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Data Enrichment** | 8.1 (178 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Expandability** | 8.1 (178 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Content Marketing** | 7.1 (110 reviews) | Not enough data | Not enough data | 
| **Multiple Devices** | 7.6 (113 reviews) | Not enough data | Not enough data | 

#### Intelligence

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Marketing Metrics** | Feature Not Available | Not enough data | Not enough data | 
| **Predictive Modeling** | 7.2 (157 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Recommendation Engine** | Feature Not Available | Not enough data | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 7.7/10 | 92 |
| **Userpilot** | N/A | N/A |
| **Gainsight Customer Success** | 7.7/10 | 191 |

#### Sales Team

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Flexible Sales Process** | 7.4 (68 reviews) | Not enough data | 7.8 (108 reviews) | 
| **Training Mode** | Feature Not Available | Not enough data | Feature Not Available | 
| **Playbooks** | 7.6 (74 reviews) | Not enough data | 7.9 (145 reviews) | 

#### Intelligence

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Opportunity Identification** | 7.3 (72 reviews) | Not enough data | 7.8 (130 reviews) | 
| **Zero-touch Renewals** | 6.8 (66 reviews) | Not enough data | 6.8 (115 reviews) | 
| **Smart Content** | 6.8 (62 reviews) | Not enough data | 7.6 (108 reviews) | 

#### Mapping

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Multiple Org Charts** | Feature Not Available | Not enough data | 7.5 (117 reviews) | 
| **Stakeholder Roles** | Feature Not Available | Not enough data | 8.1 (129 reviews) | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.6 (7 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.6 (7 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.1 (7 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 7.9 (7 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.3 (7 reviews) | Not enough data | Not enough data | 
| **Decision Making** | 7.9 (8 reviews) | Not enough data | Not enough data | 

### Customer Journey Mapping

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 7.7/10 | 192 |
| **Userpilot** | N/A | N/A |
| **Gainsight Customer Success** | N/A | N/A |

#### Platform Basics

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Templates** | 8.0 (143 reviews) | Not enough data | Not enough data | 
| **Exporting** | 7.7 (146 reviews) | Not enough data | Not enough data | 
| **Multi-user Access and Collaboration** | 8.2 (139 reviews) | Not enough data | Not enough data | 
| **Multiple Personas** | Feature Not Available | Not enough data | Not enough data | 
| **Data Analytics ** | 7.6 (132 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Mapping

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.1 (18 reviews) | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 8.1/10 | 270 |
| **Userpilot** | N/A | N/A |
| **Gainsight Customer Success** | N/A | N/A |

#### Platform Basics

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Dynamic Segmentation** | 8.4 (228 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Journey Optimization** | 8.2 (227 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Platform Data

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Journey Reporting** | 8.0 (221 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Trends Reporting** | 7.9 (222 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Dashboards** | 8.3 (242 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Advanced Data Filtering** | 8.2 (227 reviews) ✓ Verified | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Journey Mapping** | 8.2 (219 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Integrations** | 7.9 (227 reviews) ✓ Verified | Not enough data | Not enough data | 
| **Automated Alerts** | 8.1 (199 reviews) | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.3 (15 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.4 (15 reviews) | Not enough data | Not enough data | 
| **Adaptive Learning** | 8.0 (15 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 7.8 (15 reviews) | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 7.8/10 | 126 |
| **Userpilot** | N/A | N/A |
| **Gainsight Customer Success** | 7.7/10 | 214 |

#### Analytics

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Net Promoter Score (NPS)** | 8.1 (101 reviews) | Not enough data | 8.8 (174 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 8.2 (95 reviews) | Not enough data | 8.6 (151 reviews) | 
| **Customer Effort Score (CES)** | Feature Not Available | Not enough data | 7.9 (123 reviews) | 
| **Gamification** | Feature Not Available | Not enough data | 6.8 (111 reviews) | 

#### Customization

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Stakeholder Management** | 8.0 (90 reviews) | Not enough data | 8.1 (144 reviews) | 
| **Multilanguage Support** | Feature Not Available | Not enough data | 7.7 (104 reviews) | 
| **Multiple Branding Support** | 7.6 (76 reviews) | Not enough data | 7.6 (102 reviews) | 
| **Vertical-specific Solutions** | Feature Not Available | Not enough data | 7.6 (97 reviews) | 

#### Generative AI

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **AI Text Generation** | 6.4 (51 reviews) | Not enough data | 7.0 (47 reviews) | 
| **AI Text Summarization** | 6.4 (52 reviews) | Not enough data | 7.2 (49 reviews) | 

#### Agentic AI - Experience Management

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Autonomous Task Execution** | 8.1 (8 reviews) | Not enough data | Not enough data | 
| **Cross-system Integration** | 8.5 (8 reviews) | Not enough data | Not enough data | 
| **Natural Language Interaction** | 8.5 (8 reviews) | Not enough data | Not enough data | 
| **Proactive Assistance** | 8.5 (8 reviews) | Not enough data | Not enough data | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Totango** | N/A | N/A |
| **Userpilot** | 7.9/10 | 243 |
| **Gainsight Customer Success** | N/A | N/A |

#### Survey Management

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Survey Builder** | Not enough data | 8.5 (229 reviews) | Not enough data | 
| **Question Types** | Not enough data | 8.6 (223 reviews) | Not enough data | 
| **Templates** | Not enough data | 8.2 (222 reviews) | Not enough data | 
| **Survey Distribution** | Not enough data | 7.6 (214 reviews) | Not enough data | 

#### Survey Customization

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.2 (214 reviews) | Not enough data | 
| **Branding** | Not enough data | 8.5 (226 reviews) | Not enough data | 
| **Multimedia Support** | Not enough data | 8.0 (214 reviews) | Not enough data | 
| **Multilingual Surveys** | Not enough data | 7.6 (200 reviews) | Not enough data | 

#### Survey Insights

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Reporting & Analytics** | Not enough data | 8.2 (214 reviews) | Not enough data | 
| **BI Tools Integration** | Not enough data | 7.2 (193 reviews) | Not enough data | 
| **Data Exporting** | Not enough data | 8.1 (212 reviews) | Not enough data | 
| **Permissions** | Not enough data | 8.3 (205 reviews) | Not enough data | 

#### Agentic AI - Survey

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Adaptive Learning** | Not enough data | 7.0 (22 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 6.7 (21 reviews) | Not enough data | 
| **Decision Making** | Not enough data | 7.1 (21 reviews) | Not enough data | 

### Client Onboarding

| Product | Score | Reviews |
|---|---|---|
| **Totango** | 8.1/10 | 243 |
| **Userpilot** | N/A | N/A |
| **Gainsight Customer Success** | N/A | N/A |

#### Onboarding Setup

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Workflows** | 8.2 (221 reviews) | Not enough data | Not enough data | 
| **Templates** | 7.9 (212 reviews) | Not enough data | Not enough data | 
| **Checklists** | 8.0 (202 reviews) | Not enough data | Not enough data | 

#### Project Tracking

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Monitoring** | 8.2 (199 reviews) | Not enough data | Not enough data | 
| **Resources** | Feature Not Available | Not enough data | Not enough data | 
| **Content** | 8.0 (195 reviews) | Not enough data | Not enough data | 
| **Tasks** | 8.4 (212 reviews) | Not enough data | Not enough data | 
| **Optimization** | 8.0 (193 reviews) | Not enough data | Not enough data | 

#### Customer Engagement

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Portal** | 7.9 (188 reviews) | Not enough data | Not enough data | 
| **Engagement** | 8.0 (204 reviews) | Not enough data | Not enough data | 
| **Branding** | 7.7 (199 reviews) | Not enough data | Not enough data | 
| **Visibility** | 8.3 (198 reviews) | Not enough data | Not enough data | 
| **Collaboration** | Feature Not Available | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Totango** | N/A | N/A |
| **Userpilot** | N/A | N/A |
| **Gainsight Customer Success** | 8.8/10 | 32 |

#### Platform

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Health Score** | Not enough data | Not enough data | 9.5 (28 reviews) | 
| **Customer Profiles** | Not enough data | Not enough data | 10.0 (13 reviews) | 
| **Notifications** | Not enough data | Not enough data | 9.5 (19 reviews) | 

#### Predictions

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Service Quality Assurance** | Not enough data | Not enough data | 8.9 (16 reviews) | 
| **Analytics** | Not enough data | Not enough data | 8.8 (20 reviews) | 
| **Revenue Impact** | Not enough data | Not enough data | 8.6 (15 reviews) | 
| **Artificial Intelligence** | Not enough data | Not enough data | 9.2 (23 reviews) | 
| **Sentiment** | Not enough data | Not enough data | 8.9 (17 reviews) | 
| **Retention** | Not enough data | Not enough data | 9.4 (22 reviews) | 

#### Generative AI

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 6.2 (7 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 7.9 (8 reviews) | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Totango** | N/A | N/A |
| **Userpilot** | N/A | N/A |
| **Gainsight Customer Success** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories

**Unique to Totango (9):** [Client Onboarding Software](https://www.g2.com/categories/client-onboarding), [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success Software](https://www.g2.com/categories/customer-success), [Customer Data Platforms (CDP)](https://www.g2.com/categories/customer-data-platform-cdp), [Experience Management Software](https://www.g2.com/categories/experience-management), [Customer Journey Mapping Tools](https://www.g2.com/categories/customer-journey-mapping), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [SAP Store Software](https://www.g2.com/categories/sap-store)

**Unique to Userpilot (4):** [Product Analytics Software](https://www.g2.com/categories/product-analytics), [Digital Adoption Platforms](https://www.g2.com/categories/digital-adoption-platform), [Survey Software](https://www.g2.com/categories/survey), [Session Replay Software](https://www.g2.com/categories/session-replay)

**Unique to Gainsight Customer Success (4):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Experience Management Software](https://www.g2.com/categories/experience-management), [Customer Success Software](https://www.g2.com/categories/customer-success), [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)


---
## Reviewer Demographics

### By Company Size

| Segment | Totango | Userpilot | Gainsight Customer Success | 
|---|---|---|---|
| **Small-Business** | 22.3% | 39.3% | 9.0% | 
| **Mid-Market** | 57.0% | 55.9% | 57.9% | 
| **Enterprise** | 20.7% | 4.8% | 33.1% | 

### By Industry

#### Totango

- **Computer Software:** 36.2%
- **Information Technology and Services:** 19.0%
- **Telecommunications:** 4.3%
- **Internet:** 3.4%
- **Marketing and Advertising:** 3.4%
- **Computer & Network Security:** 3.1%
- **Financial Services:** 2.6%
- **Hospital & Health Care:** 1.6%
- **Education Management:** 1.5%
- **E-Learning:** 1.5%
- **Other:** 23.5%

#### Userpilot

- **Computer Software:** 37.0%
- **Information Technology and Services:** 15.4%
- **Financial Services:** 5.6%
- **Internet:** 4.3%
- **Marketing and Advertising:** 3.3%
- **Education Management:** 2.1%
- **Hospital & Health Care:** 2.0%
- **Human Resources:** 1.9%
- **E-Learning:** 1.7%
- **Accounting:** 1.4%
- **Other:** 25.4%

#### Gainsight Customer Success

- **Computer Software:** 38.7%
- **Information Technology and Services:** 19.9%
- **Marketing and Advertising:** 4.3%
- **Telecommunications:** 3.6%
- **Computer & Network Security:** 3.5%
- **Internet:** 3.2%
- **Financial Services:** 2.6%
- **Hospital & Health Care:** 2.5%
- **Education Management:** 1.8%
- **E-Learning:** 1.4%
- **Other:** 18.6%

---
## Alternatives

### Alternatives to Totango

- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (499 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Twilio Segment](https://www.g2.com/products/twilio-segment/reviews) — 4.5/5 stars (565 reviews)
- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1786 reviews)
- [Insider One](https://www.g2.com/products/insider-one/reviews) — 4.8/5 stars (1357 reviews)
- [Bloomreach](https://www.g2.com/products/bloomreach-bloomreach/reviews) — 4.6/5 stars (764 reviews)

### Alternatives to Userpilot

- [Pendo](https://www.g2.com/products/pendo-io-pendo/reviews) — 4.4/5 stars (1786 reviews)
- [Whatfix](https://www.g2.com/products/whatfix/reviews) — 4.6/5 stars (528 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3855 reviews)
- [UserGuiding](https://www.g2.com/products/userguiding/reviews) — 4.7/5 stars (763 reviews)
- [WalkMe](https://www.g2.com/products/walkme/reviews) — 4.5/5 stars (560 reviews)
- [Chameleon](https://www.g2.com/products/chameleon/reviews) — 4.4/5 stars (354 reviews)
- [Appcues](https://www.g2.com/products/appcues/reviews) — 4.6/5 stars (344 reviews)
- [Mixpanel](https://www.g2.com/products/mixpanel/reviews) — 4.5/5 stars (1357 reviews)
- [Heap](https://www.g2.com/products/heap/reviews) — 4.4/5 stars (1097 reviews)
- [Amplitude Analytics](https://www.g2.com/products/amplitude-analytics/reviews) — 4.5/5 stars (2894 reviews)

### Alternatives to Gainsight Customer Success

- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (499 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (696 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (659 reviews)
- [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) — 4.4/5 stars (423 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews)

---
## Top Discussions

### Totango

- Title: [What would be the best way to load the pages faster?](https://www.g2.com/discussions/51442-what-would-be-the-best-way-to-load-the-pages-faster) — 2 comments
  > **Top comment:** "Only way I've seen is to restrict your filters on notifications (the first page for me at least)"
- Title: [What are best practices for CSM assignment process - both dynamic and static?](https://www.g2.com/discussions/16231-what-are-best-practices-for-csm-assignment-process-both-dynamic-and-static) — 2 comments, 1 upvote
  > **Top comment:** "Hi Tony, can we please move the conversation to forum.totango.com - we don't really track this discussion board that frequently"
- Title: [1. Embed a PDF fillable form? 2. Prepopulated email response be hyperlink to an automated email](https://www.g2.com/discussions/1-embed-a-pdf-fillable-form-2-prepopulated-email-response-be-hyperlink-to-an-automated-email) — 1 comment, 1 upvote
  > **Top comment:** "Julio, thank you for your questions and  patience. 
Totango support forms, however not in a PDF format. As for triggering responses, we can absolutely..."
- Title: [I would like for Totango to be able to send desktop notifications.](https://www.g2.com/discussions/totango-i-would-like-for-totango-to-be-able-to-send-desktop-notifications) — 1 comment, 1 upvote
  > **Top comment:** "Hi Jon,

That definitely a great idea. The best way to ask for new features is to submit them here. Our product team listens very carefully and many of the..."
- Title: [I would like for Totango to be able to send desktop notifications.](https://www.g2.com/discussions/i-would-like-for-totango-to-be-able-to-send-desktop-notifications) — 1 comment
  > **Top comment:** "Hi Jon, 

The best way to ask for new features is to submit them here. Our product team listens very carefully and many of the features are coming directly..."

### Userpilot

No discussions available for this product.

### Gainsight Customer Success

- Title: [What is Gainsight used for?](https://www.g2.com/discussions/what-is-gainsight-used-for) — 2 comments
  > **Top comment:** "Organizing information about customers to help those managing the account to document progress."
- Title: [What is Gainsight PX?](https://www.g2.com/discussions/gainsight-what-is-gainsight-px) — 2 comments *(includes official response)*
  > **Top comment:** "Gainsight PX provides businesses with product analytics, digital in-app engagements and user feedback capabilities to accelerate time-to-value, drive product..."
- Title: [What is Gainsight software?](https://www.g2.com/discussions/what-is-gainsight-software) — 2 comments
  > **Top comment:** "Gainsight is a software created specifically to cater to Customer Success teams within the SaaS market."
- Title: [How do we import notes from our previous history of customer data into gainsites newsfeed](https://www.g2.com/discussions/how-do-we-import-notes-from-our-previous-history-of-customer-data-into-gainsites-newsfeed) — 2 comments, 1 upvote
  > **Top comment:** "You could export those comments along with a customerID to a CSV file, post to S3 and ingest into Gainsight that way.  Depending on where you want it..."
- Title: [Is there a way I can have my checked off CTAs in cockpit disappear immediately?](https://www.g2.com/discussions/52149-is-there-a-way-i-can-have-my-checked-off-ctas-in-cockpit-disappear-immediately) — 1 comment, 1 upvote
  > **Top comment:** "I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/totango-vs-userpilot-vs-gainsight-customer-success)