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Compare Tidio and Verizon Connect 
Featured Products
At a Glance
Market Segments
Small-Business (90.6% of reviews)
Small-Business (66.5% of reviews)
Entry-Level Pricing
Free Per Month
No pricing available
Tidio
Star Rating
(1,855)4.7 out of 5
Market Segments
Small-Business (90.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Per Month
Free Trial is available
Browse all 5 pricing plansVerizon Connect
Star Rating
(952)3.8 out of 5
Market Segments
Small-Business (66.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Verizon ConnectTidio vs Verizon Connect
When assessing the two solutions, reviewers found Tidio easier to use, set up, and administer. Reviewers also preferred doing business with Tidio overall.
- Reviewers felt that Tidio meets the needs of their business better than Verizon Connect.
- When comparing quality of ongoing product support, reviewers felt that Tidio is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Tidio over Verizon Connect.
Pricing
Entry-Level Pricing
Tidio
Free
Free
Per Month
For solo entrepreneurs. Free forever. No credit card requried.
- 50 Handled Conversations
- Live Chat
- Help Desk
Verizon Connect
No pricing availableFree Trial
Tidio
Free Trial is available
Verizon Connect
No trial information availableRatings
Meets Requirements
9.1
1,303
8.0
654
Ease of Use
9.3
1,321
8.3
659
Ease of Setup
9.2
1,061
7.7
549
Ease of Admin
9.2
948
8.1
552
Quality of Support
9.2
1,136
6.9
640
Has the product been a good partner in doing business?
9.2
898
7.1
555
Product Direction (% positive)
9.2
1,171
6.3
573
Features by Category
Ticket and Case Management
8.5
83
Not enough data
8.4
81
Not enough data
8.4
87
Not enough data
8.6
89
Not enough data
7.9
71
Not enough data
8.6
80
Not enough data
8.2
75
Not enough data
8.4
75
Not enough data
Generative AI
7.2
46
Not enough data
6.9
44
Not enough data
Agentic AI - Help Desk
7.0
15
Not enough data
7.1
15
Not enough data
7.0
15
Not enough data
Communication Channels
8.7
80
Not enough data
8.7
78
Not enough data
9.2
87
Not enough data
8.0
73
Not enough data
7.2
68
Not enough data
Platform
8.8
104
Not enough data
8.9
718
|
Verified
Not enough data
9.0
109
Not enough data
8.7
110
Not enough data
8.2
94
Not enough data
8.8
107
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
8.6
108
Not enough data
8.6
106
Not enough data
Interaction
8.3
106
Not enough data
8.4
109
Not enough data
8.3
104
Not enough data
8.3
105
Not enough data
8.2
106
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
8.2
103
Not enough data
8.0
101
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
8.3
100
Not enough data
8.3
101
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
8.2
97
Not enough data
8.2
98
Not enough data
8.1
97
Not enough data
8.2
99
Not enough data
Agentic AI - AI Chatbots
7.6
12
Not enough data
7.8
12
Not enough data
7.9
13
Not enough data
7.5
14
Not enough data
7.6
14
Not enough data
7.4
14
Not enough data
7.9
14
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
8.5
85
Not enough data
8.3
88
Not enough data
9.2
86
Not enough data
8.8
85
Not enough data
Channels
8.2
83
Not enough data
9.0
84
Not enough data
8.0
79
Not enough data
7.7
75
Not enough data
7.9
79
Not enough data
Customers
8.6
81
Not enough data
8.5
82
Not enough data
8.8
80
Not enough data
8.8
82
Not enough data
8.8
82
Not enough data
Agentic AI - Conversational Marketing
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
7.1
7
Not enough data
Routing
Not enough data
8.5
107
Not enough data
8.3
104
Not enough data
8.3
103
Scheduling
Not enough data
8.0
97
Not enough data
7.9
85
Not enough data
8.1
90
Not enough data
8.6
126
Optimization
Not enough data
8.2
98
Not enough data
8.8
131
Not enough data
8.2
100
Analytics
Not enough data
8.4
116
Not enough data
8.4
116
Not enough data
8.6
128
Vehicle Management
Not enough data
7.9
265
Not enough data
7.5
245
Not enough data
7.7
278
Not enough data
9.1
435
ELD Compliance
Not enough data
7.8
148
Not enough data
7.4
162
Not enough data
6.8
104
Not enough data
6.6
117
Driver Management
Not enough data
7.9
225
Not enough data
8.4
330
Not enough data
8.9
417
Not enough data
8.5
392
Deliveries
Not enough data
8.4
240
Not enough data
8.2
183
Not enough data
8.2
202
Dashcam
Not enough data
7.6
133
Not enough data
7.7
153
Not enough data
7.7
119
Analytics
Not enough data
8.2
258
Not enough data
8.5
333
Not enough data
7.8
252
Agentic AI - Fleet Management
Not enough data
3.0
5
Not enough data
5.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI - Fleet Management
Not enough data
Not enough data
User Analysis
Not enough data
Not enough data
Not enough data
Not enough data
User Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Walkthrough Type
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform Basics - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Digital Adoption Platform
Not enough data
Not enough data
Functions - Digital Adoption Platform
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Digital Adoption Platform
Not enough data
Not enough data
Channels
8.0
57
Not enough data
8.1
56
Not enough data
Feature Not Available
Not enough data
Design
8.4
55
Not enough data
7.6
56
Not enough data
8.0
56
Not enough data
8.2
55
Not enough data
8.2
55
Not enough data
Generative AI
7.7
37
Not enough data
7.6
36
Not enough data
Vehicle Tracking
Not enough data
4.9
17
Not enough data
6.4
17
Not enough data
4.3
15
Not enough data
5.0
16
Not enough data
5.8
16
Driver Tracking
Not enough data
4.7
16
Not enough data
5.4
15
Not enough data
5.1
15
Not enough data
4.6
15
Analytics
Not enough data
Feature Not Available
Not enough data
5.8
15
Not enough data
Feature Not Available
Agentic AI - Fleet Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.1
12
Not enough data
8.3
12
Not enough data
8.5
12
Not enough data
Automation - AI Agents
8.8
8
Not enough data
8.1
8
Not enough data
7.7
8
Not enough data
7.9
8
Not enough data
7.9
8
Not enough data
Platform
8.5
12
Not enough data
7.6
12
Not enough data
7.8
12
Not enough data
Autonomy - AI Agents
8.1
8
Not enough data
8.8
8
Not enough data
7.5
8
Not enough data
8.5
8
Not enough data
Generative AI
8.0
9
Not enough data
7.8
9
Not enough data
Responses
8.7
496
Not enough data
8.8
487
Not enough data
8.8
486
Not enough data
8.7
470
Not enough data
8.7
427
Not enough data
Platform
9.3
506
Not enough data
8.8
456
Not enough data
8.7
456
Not enough data
8.7
453
Not enough data
8.3
352
Not enough data
8.7
404
Not enough data
8.9
467
Not enough data
Generative AI
8.0
128
Not enough data
8.1
125
Not enough data
Conversational Platform
8.4
124
Not enough data
8.1
117
Not enough data
8.1
118
Not enough data
8.4
120
Not enough data
Support Automation
8.4
113
Not enough data
8.3
110
Not enough data
8.5
110
Not enough data
8.4
115
Not enough data
Generative AI
8.1
70
Not enough data
8.1
69
Not enough data
Customer Support
8.4
21
Not enough data
7.7
20
Not enough data
8.2
19
Not enough data
Automation
8.2
22
Not enough data
8.1
20
Not enough data
8.3
20
Not enough data
Artificial Intelligence
8.0
19
Not enough data
7.8
20
Not enough data
8.2
20
Not enough data
Generative AI
7.8
82
Not enough data
7.4
79
Not enough data
7.2
80
Not enough data
Communication
9.3
749
|
Verified
Not enough data
9.1
752
|
Verified
Not enough data
8.5
540
Not enough data
9.1
648
|
Verified
Not enough data
8.5
482
|
Verified
Not enough data
Internal Use
8.9
718
|
Verified
Not enough data
9.0
615
|
Verified
Not enough data
8.8
610
|
Verified
Not enough data
8.6
583
|
Verified
Not enough data
8.8
567
|
Verified
Not enough data
8.7
593
|
Verified
Not enough data
Generative AI
8.1
54
Not enough data
Self-Service Experience
8.7
90
Not enough data
8.8
81
Not enough data
8.7
26
Not enough data
8.8
87
Not enough data
8.9
88
Not enough data
Self-Service Platform
8.7
90
Not enough data
9.0
94
Not enough data
8.8
88
Not enough data
8.8
90
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
26
Not enough data
7.9(won by default)
26
Not enough data
Process
8.2(won by default)
46
Not enough data
8.5(won by default)
48
Not enough data
8.4(won by default)
43
Not enough data
Channels
8.9(won by default)
49
Not enough data
8.9(won by default)
50
Not enough data
9.4(won by default)
51
Not enough data
8.1(won by default)
43
Not enough data
8.6(won by default)
43
Not enough data
Insight
8.5(won by default)
42
Not enough data
8.3(won by default)
46
Not enough data
9.1(won by default)
51
Not enough data
9.2(won by default)
41
Not enough data
Generative AI
5.2
7
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
2.3
5
Not enough data
2.0
5
Before the Job
Not enough data
4.3
7
Not enough data
4.8
8
Not enough data
4.7
6
Not enough data
4.0
7
On the Job
Not enough data
6.0
8
Not enough data
5.2
8
Not enough data
5.4
8
Not enough data
5.4
8
Not enough data
4.3
9
After the Job
Not enough data
5.6
8
Not enough data
5.6
8
Not enough data
2.4
7
Not enough data
2.9
7
Agentic AI - Field Service Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - E-Commerce Tools
8.8
8
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.5
44
Not enough data
8.3
44
Not enough data
8.3
43
Not enough data
8.6
43
Not enough data
8.2
42
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.5
43
Not enough data
8.5
42
Not enough data
8.7
42
Not enough data
8.6
43
Not enough data
Automation
8.6
46
Not enough data
8.6
44
Not enough data
8.4
45
Not enough data
Autonomy
8.2
42
Not enough data
8.3
43
Not enough data
8.5
43
Not enough data
8.4
43
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Tidio and Verizon Connect share no categories
Unique Categories
Tidio is categorized as Conversational Support, AI Agents For Business Operations, AI Customer Support Agents, AI Chatbots, Chatbots, Live Chat, Help Desk, Conversational Marketing, E-Commerce Tools, Customer Service Automation, Digital Customer Service Platforms, Customer Self-Service, Social Customer Service, Customer Communications Management, Digital Adoption Platform, and Shared Inbox
Verizon Connect is categorized as Route Planning, Fleet Management, Field Service Management, and Fleet Tracking
Reviews
Reviewers' Company Size
Tidio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Verizon Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
8.2%
Marketing and Advertising
7.2%
Computer Software
5.5%
Information Technology and Services
5.1%
Health, Wellness and Fitness
4.1%
Other
69.9%
Construction
32.2%
Transportation/Trucking/Railroad
13.2%
Consumer Services
5.0%
Facilities Services
3.7%
Telecommunications
3.1%
Other
42.7%
Alternatives
Discussions
What is Tidio?
3 Comments
SS
Tidio is a live chatbot used for any website! You can answer all your customer's questions in real-time. Or you can set up bots that automatically answer...Read more
What is Tidio used for?
3 Comments
SY
I have used tidio to make chat conversations with my customers in my wordpress website.Read more
Why can I not order new gps units online?
2 Comments
MH
Yes, we have that problem too. did they ask you to sign a contract extension too? the reason for this is technically they aren't selling you the units. ...Read more
OVER ALL PERFORMANCE AND COSTS
2 Comments
MH
The service is good, but their business model is not. i suppose if you were planning on having the service over a short period, it would be fine. But the...Read more
Worst customer service I have ever dealt with! You can't believe anything they say!
2 Comments
CR
Still more incompetence! Nobody has a clue, they just pass it on to a new person, without giving them an update on what's going on. Dabre davis, Kinisha...Read more
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