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Compare Talkdesk and uContact 
Featured Products
At a Glance
Market Segments
Mid-Market (60.6% of reviews)
Mid-Market (69.2% of reviews)
Entry-Level Pricing
Free 25 Licenses Free to Start
Contact Us 1 License Per Month
Talkdesk
Star Rating
(2,498)4.4 out of 5
Market Segments
Mid-Market (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansuContact
Star Rating
(26)4.7 out of 5
Market Segments
Mid-Market (69.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Contact Us 1 License Per Month
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, reflected in its higher G2 Score compared to uContact. Users appreciate the platform's ability to handle customer service calls and emails in one location, which enhances organization and response times.
- Users say that Talkdesk's implementation process is notably quick and intuitive, allowing agents to start taking calls with minimal training. This is a significant advantage over uContact, which, while stable, does not have the same level of recent user feedback highlighting its setup experience.
- Reviewers mention that Talkdesk offers robust call quality, even during peak hours, which is crucial for maintaining customer satisfaction. In contrast, while uContact is praised for its stability and real-time dashboards, it lacks the same level of detailed feedback regarding call quality.
- According to verified reviews, Talkdesk's flexibility in call routing and IVR flows is a standout feature, making it easier for users to customize their workflows. uContact, while intuitive, does not receive the same level of acclaim for its customization capabilities.
- Users highlight that Talkdesk's ease of use is a significant benefit, especially for new agents. The platform's user-friendly interface allows for smooth call connections and overall stability, whereas uContact, despite being user-friendly, does not have as many recent reviews to support its usability claims.
- G2 reviewers note that Talkdesk's comprehensive support and training resources contribute to a positive user experience, with many users feeling well-supported during their onboarding. uContact, while also receiving praise for its user-friendliness, has fewer reviews to validate its support effectiveness.
Pricing
Entry-Level Pricing
Talkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
uContact
Voice
Contact Us
1 License Per Month
Basic Call Center
- Intelligent Routing
- Inbound, Outbound & Blended Voice Campaigns
- Auto Dialers (Preview, Progressive, Power & Predictive)
Free Trial
Talkdesk
No trial information availableuContact
No trial information availableRatings
Meets Requirements
8.9
2,028
9.4
19
Ease of Use
9.1
2,038
9.5
19
Ease of Setup
8.8
1,062
9.9
12
Ease of Admin
8.9
928
9.7
12
Quality of Support
8.8
1,806
9.6
19
Has the product been a good partner in doing business?
8.9
912
9.0
13
Product Direction (% positive)
8.7
1,936
10.0
17
Features by Category
Dialing Options
9.2
319
Not enough data
9.2
293
Not enough data
8.3
9
Not enough data
Agent Tools
9.2
251
|
Verified
Not enough data
9.1
254
|
Verified
Not enough data
9.4
348
|
Verified
Not enough data
Automation
9.1
243
|
Verified
Not enough data
9.1
259
|
Verified
Not enough data
8.9
225
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.1
9
Not enough data
8.5
9
Not enough data
AI Capabilities - Auto Dialer
8.3
9
Not enough data
8.1
9
Not enough data
8.5
9
Not enough data
Administration
9.1
168
Not enough data
9.1
161
Not enough data
9.1
164
Not enough data
Knowledge Management
9.2
163
Not enough data
9.1
160
Not enough data
9.2
165
Not enough data
Compliance
9.2
162
Not enough data
9.2
158
Not enough data
9.2
161
Not enough data
9.1
159
Not enough data
Customer Support
9.1
162
Not enough data
9.1
156
Not enough data
9.0
152
Not enough data
Data Security
9.2
149
Not enough data
9.2
150
Not enough data
9.3
158
Not enough data
9.3
146
Not enough data
Administration
9.1
169
Not enough data
9.3
181
Not enough data
9.2
188
Not enough data
Generative AI
8.8
53
Not enough data
Quality Assurance
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Not enough data
Engagement
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Not enough data
Performance
9.0
363
Not enough data
9.2
365
Not enough data
Generative AI
8.9
81
Not enough data
8.7
80
Not enough data
Channels
9.2
821
|
Verified
9.0
12
8.6
543
|
Verified
8.3
6
8.4
528
|
Verified
8.7
9
8.3
519
|
Verified
8.2
10
8.5
549
|
Verified
7.6
7
Generative AI
8.2
186
Not enough data
Functions
8.9
964
|
Verified
8.7
9
9.0
984
|
Verified
9.0
12
9.0
836
|
Verified
8.1
12
8.7
578
|
Verified
7.5
6
8.8
593
|
Verified
9.1
11
9.1
717
|
Verified
8.6
11
8.9
715
8.7
9
8.9
661
|
Verified
9.2
10
Agentic AI - Contact Center
8.3
32
Not enough data
8.7
32
Not enough data
8.5
32
Not enough data
8.4
32
Not enough data
Administrative
8.8
913
|
Verified
9.2
12
9.1
930
|
Verified
9.2
13
8.8
1017
|
Verified
8.5
13
9.1
717
|
Verified
9.5
10
8.8
579
|
Verified
8.9
9
ServiceNow Apps
9.4
45
Not enough data
9.5
44
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
9.3
261
|
Verified
Not enough data
9.1
242
|
Verified
Not enough data
8.8
211
|
Verified
Not enough data
8.9
221
|
Verified
Not enough data
8.8
217
|
Verified
Not enough data
Administration
9.0
240
|
Verified
Not enough data
9.2
258
|
Verified
Not enough data
9.2
261
|
Verified
Not enough data
8.7
211
|
Verified
Not enough data
9.0
218
|
Verified
Not enough data
Platform
8.3
188
Not enough data
7.9
197
Not enough data
8.8
219
Not enough data
9.0
221
Not enough data
9.0
221
Not enough data
8.9
211
Not enough data
8.8
213
Not enough data
Generative AI
7.8
99
Not enough data
Workforce Management
9.1
219
Not enough data
8.9
211
Not enough data
Call Center Infrastructure (CCI)
8.5
23
Not enough data
8.6
23
Not enough data
9.0
23
Not enough data
9.0
23
Not enough data
Administrative
9.2
223
Not enough data
8.9
226
Not enough data
Customer Support
8.4
72
Not enough data
8.3
73
Not enough data
8.3
73
Not enough data
Automation
8.2
72
Not enough data
8.4
72
Not enough data
8.3
72
Not enough data
Artificial Intelligence
8.2
73
Not enough data
8.4
72
Not enough data
8.1
70
Not enough data
Generative AI
8.6
16
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
7.9
37
Not enough data
8.2
37
Not enough data
8.2
38
Not enough data
8.5
39
Not enough data
8.6
37
Not enough data
Customer Interaction Automation - AI Customer Support Agents
7.6
37
Not enough data
8.4
37
Not enough data
8.2
37
Not enough data
8.6
41
Not enough data
Automation
8.2
40
Not enough data
8.4
38
Not enough data
8.2
37
Not enough data
Autonomy
8.0
36
Not enough data
8.5
37
Not enough data
8.1
37
Not enough data
8.2
37
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Talkdesk and uContact are categorized as Contact Center
Unique Categories
uContact has no unique categories
Reviews
Reviewers' Company Size
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
uContact
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Consumer Services
10.1%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.3%
Telecommunications
23.1%
Retail
15.4%
Financial Services
15.4%
Logistics and Supply Chain
7.7%
Outsourcing/Offshoring
3.8%
Other
34.6%
Alternatives
Discussions
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
uContact has no discussions with answers
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