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At a Glance
Market Segments
Small-Business (42.0% of reviews)
Enterprise (41.9% of reviews)
Entry-Level Pricing
Call Us
Contact Us Per Year
Alchemer Survey
Star Rating
(932)4.4 out of 5
Market Segments
Small-Business (42.0% of reviews)
Pros & Cons
Entry-Level Pricing
Call Us
Browse all 4 pricing plansUserTesting
Star Rating
(784)4.4 out of 5
Market Segments
Enterprise (41.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Alchemer Survey excels in its Survey Builder, scoring 9.1, which reviewers mention is intuitive and allows for extensive customization, making it easy to create complex surveys. In contrast, UserTesting's Survey Builder scores only 5.9, with users noting it lacks flexibility and advanced features.
- Reviewers mention that Alchemer Survey offers a wide variety of Question Types, scoring 9.3, which users appreciate for its ability to cater to diverse survey needs. UserTesting, with a score of 7.9, is noted by users as having a more limited selection, which can restrict the depth of insights gathered.
- Users on G2 highlight Alchemer Survey's strong capabilities in Branching/Skip Logic, scoring 9.0, allowing for personalized survey experiences. In contrast, UserTesting's score of 5.9 indicates a significant shortfall in this area, with reviewers expressing frustration over the lack of advanced logic options.
- Reviewers mention that Alchemer Survey's Reporting & Analytics features, scoring 8.4, provide comprehensive insights and are user-friendly, making data interpretation straightforward. UserTesting, scoring 6.3, is criticized for its less robust analytics capabilities, with users stating that the reporting tools are not as detailed or easy to navigate.
- Users say that Alchemer Survey's support for Multilingual Surveys, scoring 8.0, is a significant advantage for global businesses, allowing them to reach diverse audiences effectively. UserTesting, with a score of 4.8, is noted by reviewers as lacking in this area, which can be a dealbreaker for companies needing multilingual capabilities.
- G2 users report that Alchemer Survey's ease of use, scoring 8.8, is a standout feature, with many stating that the platform is straightforward and user-friendly. UserTesting, scoring 8.4, is still considered usable, but some users mention a steeper learning curve, particularly for new users.
Pricing
Entry-Level Pricing
Alchemer Survey
Enterprise Solutions
Call Us
For enterprise customers, we combine products and services to help customers build integrated feedback solutions. We will work with you to define the right package to meet your business needs and will address your contracting and pricing questions.
We specialize in helping teams, departments, and entire organizations act on feedback.
- Volume discounts (over 20 seats)
- Use-case solutions
- Migration services
UserTesting
Team-based Unlimited
Contact Us
Per Year
With a team-based unlimited plan, a team, department, or division (defined through a mutually agreed-upon enterprise scope) can run unlimited tests within a Fair Use policy and enjoy full access to the UserTesting platform. It’s ideal for organizations looking to scale experience research across multiple departments and geographies. Predictable contract terms provide budgeting and procurement certainty.
- Global participant panel across 60+ countries
- Enterprise-grade security and compliance (SOC2, ISO 27001, GDPR, HIPPA)
- Test builder and template gallery
Free Trial
Alchemer Survey
Free Trial is available
UserTesting
Free Trial is available
Ratings
Meets Requirements
8.9
789
8.6
599
Ease of Use
8.8
790
8.4
630
Ease of Setup
8.8
378
8.6
295
Ease of Admin
8.7
365
8.7
231
Quality of Support
8.7
691
9.0
522
Has the product been a good partner in doing business?
8.9
347
8.8
226
Product Direction (% positive)
8.1
755
8.1
589
Features by Category
User Response Methods
Not enough data
7.6
317
|
Verified
Not enough data
8.7
374
|
Verified
Not enough data
8.7
296
|
Verified
Not enough data
7.1
182
|
Verified
Not enough data
8.2
351
|
Verified
Participant Selection
Not enough data
7.4
127
Not enough data
5.6
82
Not enough data
6.9
108
Not enough data
8.1
375
|
Verified
Insights
Not enough data
7.7
344
|
Verified
Not enough data
7.7
312
|
Verified
Not enough data
7.4
312
|
Verified
Generative AI
Not enough data
6.7
84
Feedback Source
Not enough data
8.0
113
Not enough data
8.4
130
Not enough data
8.4
131
Not enough data
7.7
83
Not enough data
8.3
155
Feedback Management
Not enough data
7.7
144
Not enough data
7.7
158
Not enough data
8.2
175
Not enough data
8.2
161
Insights
Not enough data
Feature Not Available
Not enough data
7.3
161
Not enough data
7.7
172
Agentic AI - Demo Automation
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Analytics
Not enough data
6.8
20
Not enough data
6.7
19
Not enough data
6.8
18
Not enough data
Feature Not Available
Customization
Not enough data
6.9
18
Not enough data
6.2
17
Not enough data
6.2
18
Not enough data
5.8
17
Generative AI
Not enough data
Feature Not Available
Not enough data
7.3
19
Agentic AI - Experience Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
9.2
197
6.1
22
9.3
204
7.9
24
8.2
155
6.5
22
8.8
184
6.5
24
Survey Customization
9.0
189
6.0
25
8.7
179
5.8
24
8.5
144
6.5
24
8.0
138
4.9
23
Survey Insights
8.4
190
6.3
24
7.9
123
Feature Not Available
8.8
196
7.1
24
8.5
156
6.8
24
Agentic AI - Survey
5.8
12
Feature Not Available
5.8
12
Feature Not Available
7.4
12
Feature Not Available
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
5.7
5
Not enough data
6.4
6
Survey Management
Not enough data
9.0
35
|
Verified
Not enough data
8.3
83
|
Verified
Not enough data
8.6
107
|
Verified
Not enough data
8.5
100
|
Verified
Process Management
Not enough data
8.0
102
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
82
|
Verified
Not enough data
Feature Not Available
System Management
Not enough data
8.8
89
|
Verified
Not enough data
9.2
15
|
Verified
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Alchemer Survey and UserTesting are categorized as Survey
Unique Categories
Alchemer Survey is categorized as Online Form Builder
UserTesting is categorized as Consumer Video Feedback, User Research, Enterprise Feedback Management, Experience Management, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Alchemer Survey
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UserTesting
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Market Research
8.8%
Information Technology and Services
6.0%
Marketing and Advertising
5.9%
Education Management
5.5%
Non-Profit Organization Management
4.8%
Other
69.1%
Financial Services
10.4%
Computer Software
9.7%
Information Technology and Services
8.8%
Retail
6.5%
Consumer Goods
3.9%
Other
60.8%
Discussions
What happens to the data I collect? Is it stored securely?
2 Comments
A
At SurveyGizmo we take security very seriously. You can review the SurveyGizmo Security Overview here:...Read more
How do I make QR codes for the links?
2 Comments
JP
¡Hi Dominique!
I have always thought that SurveyGizmo does the hard way, which could be done the easy way.
You just have to copy the URL you want and...Read more
How do you determine some of the best questions to use?
2 Comments
A
Hi Michelle,
Asking good questions is the foundation of a great survey. In the tutorial below, we share leading practice considerations for constructing...Read more
Will you consider building out videos and demos for specific prospective users?
2 Comments
SG
The usertesting.com sales team is very informed and supportive. Im pretty sure if you contacted them directly. They will arrange a demo for you. Read more
Can you send me documentation on how iterative product design feedback is better served with 5 inter
1 Comment
LB
Depends on whether you are looking for usability issues or quantitative results (i.e., benchmarking). Both are of value.Read more
Best Practices
1 Comment
LB
I agree and we've also had this as a barrier that we have not been able to solve. Wish it would use software that they normally use.Read more
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