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At a Glance
Market Segments
Mid-Market (45.9% of reviews)
Mid-Market (48.5% of reviews)
Entry-Level Pricing
$25.00 1 User Per Month
$19.00 Per Month
Salesforce Sales Cloud
Star Rating
(25,308)4.4 out of 5
Market Segments
Mid-Market (45.9% of reviews)
Pros & Cons
Entry-Level Pricing
$25.00 1 User Per Month
Free Trial is available
Browse all 4 pricing plansSugar Sell
Star Rating
(772)3.8 out of 5
Market Segments
Mid-Market (48.5% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Reviews say that Salesforce Sales Cloud excels in Contact & Account Management with a score of 8.8, while Sugar Sell scores 8.2. Users appreciate Salesforce's comprehensive view of customer interactions, which helps in building stronger relationships.
- Users report that Salesforce Sales Cloud's Opportunity & Pipeline Management is highly rated at 8.7, compared to Sugar Sell's 7.8. Reviewers mention that Salesforce provides robust forecasting tools that help sales teams track their progress effectively.
- G2 users highlight the superior Quality of Support from Salesforce Sales Cloud, scoring 8.1, while Sugar Sell lags behind at 7.7. Users appreciate the responsiveness and helpfulness of Salesforce's support team, which enhances their overall experience.
- Users on G2 mention that Salesforce Sales Cloud offers better Customization options with a score of 8.5, compared to Sugar Sell's 8.2. Reviewers say that the ability to tailor the platform to specific business needs is a significant advantage for Salesforce users.
- Reviewers mention that Salesforce Sales Cloud shines in Performance and Reliability with a score of 8.7, while Sugar Sell scores 7.6. Users report fewer downtime issues and faster load times with Salesforce, making it a more dependable choice for daily operations.
- Users say that Salesforce Sales Cloud's Reporting capabilities are exceptional, scoring 8.5, while Sugar Sell scores 7.7. Reviewers appreciate the detailed analytics and customizable reports that help them make informed business decisions.
Pricing
Entry-Level Pricing
Salesforce Sales Cloud
Starter Edition
$25.00
1 User Per Month
Out-of-the-box CRM for up to 10 users
- Automatic data capture
- Lead Management
- Opportunity Management
Sugar Sell
Sell Essentials
$19.00
Per Month
3 Users Minimum. Sales force automation for growing teams needing 3-5 seats with basic support and ease of upgrade.
- Account Management
- Contact Management
- Lead Management
Free Trial
Salesforce Sales Cloud
Free Trial is available
Sugar Sell
No trial information availableRatings
Meets Requirements
8.8
13,801
8.0
613
Ease of Use
8.2
17,780
7.6
649
Ease of Setup
7.8
8,744
7.2
346
Ease of Admin
7.9
4,444
7.6
319
Quality of Support
8.1
12,038
7.7
556
Has the product been a good partner in doing business?
8.4
4,407
7.8
303
Product Direction (% positive)
8.2
13,475
7.1
600
Features by Category
Sales Force Automation
8.8
9459
|
Verified
8.2
503
|
Verified
8.3
6392
|
Verified
7.6
323
8.7
9180
|
Verified
7.9
470
|
Verified
8.3
9433
|
Verified
7.7
488
|
Verified
8.0
7314
|
Verified
7.2
359
|
Verified
8.2
7605
|
Verified
7.4
413
|
Verified
8.0
6753
|
Verified
7.3
347
|
Verified
8.1
6653
|
Verified
7.4
349
|
Verified
8.3
7404
|
Verified
7.8
377
|
Verified
Marketing Automation
8.0
6665
|
Verified
7.1
355
|
Verified
8.1
6987
|
Verified
7.2
362
|
Verified
8.5
8016
|
Verified
7.9
428
|
Verified
7.9
5425
7.0
313
|
Verified
Customer Support
8.3
6810
|
Verified
7.9
387
|
Verified
8.1
6383
|
Verified
7.7
349
|
Verified
8.2
6780
|
Verified
7.8
359
|
Verified
8.0
5496
|
Verified
7.4
293
8.2
5986
|
Verified
7.7
314
|
Verified
Reporting & Analytics
8.5
8936
|
Verified
7.7
470
|
Verified
8.5
9123
|
Verified
8.0
476
|
Verified
8.2
7429
|
Verified
7.4
367
|
Verified
Mobile & Social
7.9
5616
|
Verified
7.2
270
|
Verified
7.8
5247
|
Verified
7.2
268
|
Verified
7.7
6096
|
Verified
7.4
332
|
Verified
Platform
8.5
3587
|
Verified
8.2
260
|
Verified
8.5
3594
|
Verified
7.8
255
|
Verified
8.6
3618
|
Verified
8.1
268
|
Verified
8.4
2895
|
Verified
7.9
168
|
Verified
8.5
3168
|
Verified
8.2
214
|
Verified
8.1
3189
|
Verified
7.5
216
|
Verified
8.7
3594
|
Verified
7.6
257
|
Verified
8.1
3023
7.2
199
|
Verified
Integration
8.5
2600
|
Verified
7.6
260
|
Verified
8.5
3054
|
Verified
7.7
202
|
Verified
8.5
2890
|
Verified
7.3
198
|
Verified
Generative AI
7.6
883
6.4
29
Agentic AI - CRM
7.9
245
Not enough data
7.9
245
Not enough data
8.2
242
Not enough data
8.0
239
Not enough data
8.0
237
Not enough data
8.1
239
Not enough data
8.2
241
Not enough data
Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Advanced Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Building Reports
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Cartography
8.7
39
Not enough data
8.4
35
Not enough data
8.6
39
Not enough data
8.4
39
Not enough data
Analysis
8.4
32
Not enough data
8.5
38
Not enough data
8.5
35
Not enough data
8.5
34
Not enough data
Reporting
8.7
33
Not enough data
8.5
28
Not enough data
8.7
26
Not enough data
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
8.6
270
Not enough data
8.8
292
Not enough data
8.8
314
Not enough data
8.6
288
Not enough data
Organization
8.9
349
Not enough data
8.8
340
Not enough data
8.8
334
Not enough data
Performance Analysis
8.4
282
Not enough data
8.8
305
Not enough data
Sales Analysis
8.4
283
Not enough data
8.8
297
Not enough data
Generative AI
8.5
122
Not enough data
8.4
122
Not enough data
Agentic AI - AI Sales Assistant
9.1
25
Not enough data
9.1
25
Not enough data
9.0
24
Not enough data
9.0
23
Not enough data
9.2
24
Not enough data
9.2
24
Not enough data
9.2
24
Not enough data
Integrated Workflows
8.7
519
Not enough data
8.5
511
Not enough data
8.1
467
Not enough data
8.1
462
Not enough data
8.9
521
Not enough data
8.4
470
Not enough data
8.6
483
Not enough data
Repeatability and Reportability
8.4
484
Not enough data
8.7
502
Not enough data
8.7
498
Not enough data
8.4
484
Not enough data
7.8
418
Not enough data
AI and Automation
8.5
463
Not enough data
8.4
470
Not enough data
8.3
429
Not enough data
8.0
433
Not enough data
7.8
415
Not enough data
Generative AI
7.4
269
Not enough data
Agentic AI - Sales Engagement
8.3
89
Not enough data
8.5
90
Not enough data
8.6
87
Not enough data
8.4
89
Not enough data
8.3
89
Not enough data
8.3
89
Not enough data
8.5
88
Not enough data
Call Analytics
8.7
132
Not enough data
8.6
136
Not enough data
8.7
132
Not enough data
8.9
132
Not enough data
Agent Performance Management
8.7
141
Not enough data
8.7
125
Not enough data
8.7
142
Not enough data
Generative AI
8.2
57
Not enough data
Agentic AI - Conversation Intelligence
8.8
12
Not enough data
9.2
13
Not enough data
9.3
12
Not enough data
9.2
13
Not enough data
8.8
12
Not enough data
9.1
13
Not enough data
9.1
13
Not enough data
Revenue Sourcing and Forecasting
8.6
64
Not enough data
8.4
64
Not enough data
8.8
65
Not enough data
8.5
62
Not enough data
8.4
62
Not enough data
8.3
56
Not enough data
8.2
57
Not enough data
CRM Data Enrichment
8.1
62
Not enough data
8.4
60
Not enough data
8.2
58
Not enough data
8.0
61
Not enough data
8.5
55
Not enough data
Account Management
8.2
62
Not enough data
8.0
62
Not enough data
8.1
59
Not enough data
8.2
58
Not enough data
8.6
54
Not enough data
8.4
55
Not enough data
Agentic AI - Revenue Operations & Intelligence (RO&I)
7.7
19
Not enough data
8.1
19
Not enough data
8.2
19
Not enough data
8.1
19
Not enough data
8.0
19
Not enough data
Territory Mapping
8.8
35
Not enough data
8.6
33
Not enough data
8.4
33
Not enough data
Route Planning
9.0
32
Not enough data
9.0
34
Not enough data
9.2
35
Not enough data
Sales Performance Management
8.3
30
Not enough data
8.4
33
Not enough data
9.0
33
Not enough data
Presentation and Forms
8.0
29
Not enough data
8.3
32
Not enough data
8.5
32
Not enough data
Integrations
8.1
156
Not enough data
8.5
157
Not enough data
8.1
157
Not enough data
8.1
156
Not enough data
8.8
157
Not enough data
Branding & Customizatio
8.1
151
Not enough data
8.2
155
Not enough data
8.3
154
Not enough data
Automatic Rules & Configurations
8.4
155
Not enough data
8.3
154
Not enough data
8.0
157
Not enough data
Agentic AI - Business Scheduling
8.5
33
Not enough data
8.3
33
Not enough data
Sales Performance Features - Sales Planning
8.4
175
Not enough data
8.5
165
Not enough data
8.5
170
Not enough data
8.6
171
Not enough data
8.6
169
Not enough data
8.8
168
Not enough data
8.2
165
Not enough data
Territory Management - Sales Planning
8.6
166
Not enough data
8.5
171
Not enough data
Quota & Capacity Management - Sales Planning
8.4
168
Not enough data
8.4
175
Not enough data
8.4
169
Not enough data
Agentic AI - Sales Planning
8.5
57
Not enough data
8.5
56
Not enough data
Agentic AI - Lead Scoring
7.8
52
Not enough data
8.2
52
Not enough data
7.9
52
Not enough data
8.0
53
Not enough data
Attribution
8.9
447
Not enough data
8.9
451
Not enough data
8.6
433
Not enough data
Discovery
8.9
454
Not enough data
8.6
449
Not enough data
8.6
431
Not enough data
Management
8.5
419
Not enough data
8.7
437
Not enough data
Platform
8.6
429
Not enough data
8.6
429
Not enough data
Agentic AI - Sales Performance Management
8.4
75
Not enough data
8.6
75
Not enough data
8.5
76
Not enough data
Incentives
8.2
440
Not enough data
8.4
503
Not enough data
8.0
438
Not enough data
8.6
515
Not enough data
Personalization
8.6
484
Not enough data
8.8
561
Not enough data
8.9
593
Not enough data
8.6
538
Not enough data
Administrative
8.7
566
Not enough data
8.5
529
Not enough data
8.4
510
Not enough data
Agentic AI - Email Tracking
8.2
65
Not enough data
8.4
63
Not enough data
8.4
63
Not enough data
8.3
64
Not enough data
8.4
64
Not enough data
8.3
63
Not enough data
8.4
66
Not enough data
Analytics
8.3
570
Not enough data
8.4
578
Not enough data
8.4
592
Not enough data
Customizations
8.7
622
Not enough data
8.5
590
Not enough data
8.6
626
Not enough data
8.4
571
Not enough data
8.4
599
Not enough data
Generative AI
7.5
292
Not enough data
Agentic AI - Sales Analytics
8.3
81
Not enough data
8.5
80
Not enough data
8.3
80
Not enough data
8.3
80
Not enough data
8.3
80
Not enough data
Data Sourcing
8.5
967
Not enough data
8.7
998
Not enough data
8.3
902
Not enough data
8.7
1029
Not enough data
8.6
962
Not enough data
Predictive Analytics
8.4
944
Not enough data
8.6
957
Not enough data
8.1
855
Not enough data
8.3
895
Not enough data
Sales Management
8.7
984
Not enough data
8.1
858
Not enough data
8.6
979
Not enough data
8.8
1047
Not enough data
Agentic AI - Outbound Call Tracking
8.5
38
Not enough data
8.5
39
Not enough data
Calling
8.5
186
Not enough data
8.4
177
Not enough data
8.7
186
Not enough data
8.7
183
Not enough data
8.8
43
Not enough data
Contacts
8.8
177
Not enough data
8.7
180
Not enough data
8.7
182
Not enough data
Insights
9.1
187
Not enough data
8.9
183
Not enough data
8.3
179
Not enough data
8.5
189
Not enough data
8.4
183
Not enough data
8.6
39
Not enough data
Agentic AI - Sales Coaching
9.1
22
Not enough data
9.0
22
Not enough data
9.1
22
Not enough data
9.2
22
Not enough data
Training
8.8
259
Not enough data
8.8
251
Not enough data
8.5
211
Not enough data
8.5
246
Not enough data
Feedback
8.8
239
Not enough data
8.6
236
Not enough data
8.6
216
Not enough data
8.6
204
Not enough data
8.9
228
Not enough data
8.9
229
Not enough data
8.7
202
Not enough data
Generative AI
7.7
73
Not enough data
Agentic AI - Sales Enablement
8.1
32
Not enough data
8.2
32
Not enough data
8.3
32
Not enough data
Content Management
8.3
352
Not enough data
8.2
343
Not enough data
8.2
328
Not enough data
8.5
319
Not enough data
8.3
336
Not enough data
Analytics
8.7
343
Not enough data
8.4
342
Not enough data
8.5
224
Not enough data
8.3
351
Not enough data
Learning Management - Sales Enablement
8.6
25
Not enough data
8.7
25
Not enough data
8.6
25
Not enough data
Revenue Enablement - Sales Enablement
8.5
25
Not enough data
8.5
26
Not enough data
9.1
25
Not enough data
Categories
Categories
Shared Categories
Salesforce Sales Cloud and Sugar Sell are categorized as CRM
Unique Categories
Salesforce Sales Cloud is categorized as Business Scheduling, Field Sales, Conversation Intelligence, Sales Engagement, AI Sales Assistant, Sales Coaching, Sales Enablement, Sales Planning, Sales Analytics, Lead Scoring, Email Tracking, Sales Performance Management, Revenue Operations & Intelligence (RO&I), Outbound Call Tracking, and Location Intelligence
Sugar Sell has no unique categories
Reviews
Reviewers' Company Size
Salesforce Sales Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sugar Sell
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
13.5%
Information Technology and Services
11.8%
Financial Services
6.8%
Marketing and Advertising
4.9%
Internet
3.2%
Other
59.7%
Information Technology and Services
13.2%
Computer Software
10.5%
Marketing and Advertising
5.8%
Financial Services
5.6%
Construction
2.7%
Other
62.2%
Alternatives
Discussions
When do you need a CRM?
11 Comments
MA
Your writing is really informative, especially because it's so meaningful and updated. Thanks for sharing this wonderful post!
Your writing is really...Read more
How can total cost of ownership (TCO) be made better using Salesforce?
11 Comments
AS
When planning for a Salesforce implementation and creating your budget you’ll want to consider the total cost of ownership (TCO). Figuring this out will help...Read more
What are the features of CRM software?
8 Comments
MM
1. Customer Management,
2. Employee Day to Day Activity tracking,
3. Make your business process smooth
4. Automated workflow
5. Validated workflow...Read more
Why did you choose Sugar over something like Salesforce? what benefits do you see?
2 Comments
KR
We went with Sugar for the cost savings and it did what we needed well enough at the time. As we grew it was difficult to scale. We ended up switching to...Read more
How can my business deploy Sugar?
1 Comment
Official Response from Sugar Sell
Sugar can be deployed in nearly any IT environment: As a SaaS "On Demand" solution; behind your organizations firewall in your own datacenter; on public...Read more
How much does Sugar cost to deploy?
1 Comment
Official Response from Sugar Sell
Sugar is priced simply - with no hidden fees unlike other SaaS CRM providers.
Costs vary depending on edition, here are the breakdowns, in terms of user...Read more
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