Compare Zendesk for Customer Service and Zoom Virtual Agent 
At a Glance
Market Segments
Mid-Market (45.6% of reviews)
Mid-Market (75.9% of reviews)
Entry-Level Pricing
$19.00 1 user per month billed annually
$ < 50,000 annual customer service requests
Zendesk for Customer Service
Star Rating
(6,785)4.3 out of 5
Market Segments
Mid-Market (45.6% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 user per month billed annually
Free Trial is available
Browse all 7 pricing plansZoom Virtual Agent
Star Rating
(215)4.5 out of 5
Market Segments
Mid-Market (75.9% of reviews)
Pros & Cons
Entry-Level Pricing
$ < 50,000 annual customer service requests
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zendesk for Customer Service excels in providing a streamlined experience for managing customer queries, with users appreciating its ability to consolidate tickets and emails in one place. This centralization enhances efficiency and response times, making it a favorite for customer support teams.
- Users say that Zoom Virtual Agent stands out for its compatibility with major applications, making it a versatile tool for professionals. The integration of AI features for meeting summaries and transcriptions is particularly praised, as it significantly enhances productivity during meetings.
- Reviewers mention that while Zendesk for Customer Service has a slightly lower ease of setup score, its intuitive onboarding process helps users get started quickly. Users highlight the minimalist design and user-friendly interface, which contribute to a positive overall experience.
- According to verified reviews, Zoom Virtual Agent shines in its ability to handle customer queries autonomously, effectively answering common questions and routing complex issues to the right agents. This capability is noted to save time and reduce the need for constant human involvement.
- Users appreciate the quality of support provided by Zoom Virtual Agent, which has received higher ratings in this area compared to Zendesk. Reviewers feel that the support team is responsive and helpful, enhancing the overall user experience.
- G2 reviewers highlight that Zendesk for Customer Service offers robust generative AI capabilities, allowing for the creation of multi-level responses based on customer inquiries. This feature is particularly beneficial for teams looking to improve their customer engagement and service quality.
Pricing
Entry-Level Pricing
Zendesk for Customer Service
Support Only (Team)
$19.00
1 user per month billed annually
Integrated customer support
- Email & social media
- Web widget & mobile SDK
- Pre-defined business rules
Zoom Virtual Agent
Standard
$
< 50,000 annual customer service requests
Standard Features:
- Intelligent Self-Service Q&A
- Support for Images in Answers
- UI Config Manager
Free Trial
Zendesk for Customer Service
Free Trial is available
Zoom Virtual Agent
Free Trial is available
Ratings
Meets Requirements
8.6
5,171
8.6
150
Ease of Use
8.6
5,278
8.7
150
Ease of Setup
8.0
3,241
8.5
105
Ease of Admin
8.2
3,108
8.6
98
Quality of Support
8.4
4,906
9.0
149
Has the product been a good partner in doing business?
8.4
3,031
9.4
100
Product Direction (% positive)
8.0
4,826
9.1
137
Features by Category
Ticket and Case Management
8.8
2579
|
Verified
Not enough data
8.7
2607
|
Verified
Not enough data
8.5
2534
|
Verified
Not enough data
8.4
2367
|
Verified
Not enough data
8.2
1931
|
Verified
Not enough data
8.4
2408
|
Verified
Not enough data
8.6
2407
|
Verified
Not enough data
8.3
1863
|
Verified
Not enough data
Generative AI
7.6
387
Not enough data
7.6
385
Not enough data
Agentic AI - Help Desk
7.8
246
Not enough data
7.9
244
Not enough data
8.0
246
Not enough data
Communication Channels
8.5
2067
|
Verified
Not enough data
8.8
2329
|
Verified
Not enough data
8.4
1744
|
Verified
Not enough data
8.0
1435
|
Verified
Not enough data
8.0
1323
|
Verified
Not enough data
Platform
7.7
1390
|
Verified
Not enough data
8.0
1781
|
Verified
Not enough data
8.3
1956
|
Verified
Not enough data
8.2
1765
|
Verified
Not enough data
7.9
2367
|
Verified
Not enough data
8.0
2418
|
Verified
Not enough data
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Interaction
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
Not enough data
Not enough data
Not enough data
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
Not enough data
Not enough data
Not enough data
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Usability
8.3
665
Not enough data
8.3
661
Not enough data
8.4
634
Not enough data
Reporting
8.3
587
Not enough data
7.9
562
Not enough data
8.2
643
Not enough data
Generative AI
7.3
177
Not enough data
7.2
176
Not enough data
Responses
8.2
62
Not enough data
8.6
69
Not enough data
8.2
68
Not enough data
Automation - AI Agents
7.4
25
Not enough data
7.7
25
Not enough data
7.5
25
Not enough data
7.5
25
Not enough data
7.8
25
Not enough data
Platform
8.2
67
Not enough data
8.2
65
Not enough data
8.4
62
Not enough data
Autonomy - AI Agents
7.8
24
Not enough data
7.4
25
Not enough data
7.4
26
Not enough data
7.5
26
Not enough data
Generative AI
7.6
31
Not enough data
8.1
30
Not enough data
Responses
8.1
466
7.9
34
8.1
464
7.7
34
8.3
447
8.4
34
8.1
446
8.2
29
8.1
355
Feature Not Available
Platform
8.6
470
8.2
29
8.3
469
7.9
33
8.3
463
8.4
34
8.2
465
8.1
33
Feature Not Available
7.2
23
Feature Not Available
7.8
24
8.4
454
7.2
27
Generative AI
8.1
112
9.1
11
8.2
111
9.4
11
Conversational Platform
8.1
860
Not enough data
8.3
716
Not enough data
8.2
683
Not enough data
8.2
748
Not enough data
Support Automation
8.1
713
Not enough data
8.3
757
Not enough data
8.4
714
Not enough data
8.1
788
Not enough data
Generative AI
7.8
204
Not enough data
7.8
203
Not enough data
Messaging Channels
7.6
78
Not enough data
9.1
171
Not enough data
8.3
94
Not enough data
8.5
102
Not enough data
Administration
8.2
108
Not enough data
8.9
156
Not enough data
8.3
111
Not enough data
8.4
144
Not enough data
Customer Support
8.1
83
Not enough data
7.6
77
Not enough data
8.1
85
Not enough data
Automation
8.1
85
Not enough data
8.2
83
Not enough data
8.1
83
Not enough data
Artificial Intelligence
7.8
82
Not enough data
7.7
81
Not enough data
7.7
84
Not enough data
Generative AI
Feature Not Available
Not enough data
7.9
206
Not enough data
Feature Not Available
Not enough data
Communication
8.6
948
|
Verified
Not enough data
8.4
963
|
Verified
Not enough data
8.1
719
Not enough data
8.5
735
|
Verified
Not enough data
8.0
520
Not enough data
Internal Use
8.0
1781
|
Verified
Not enough data
8.5
847
|
Verified
Not enough data
8.1
649
Not enough data
8.5
897
Not enough data
8.6
826
|
Verified
Not enough data
8.3
846
|
Verified
Not enough data
Generative AI
Feature Not Available
8.7
5
Self-Service Experience
8.5
1510
8.1
45
8.5
1441
8.1
80
8.0
1024
6.6
27
7.7
647
8.6
30
8.0
779
7.8
36
Self-Service Platform
8.2
829
8.4
44
8.2
845
8.1
42
7.7
664
7.8
44
8.2
811
7.9
36
Agentic AI - Customer Self-Service
8.3
63
Not enough data
8.3
63
Not enough data
8.2
65
Not enough data
8.7
63
Not enough data
8.6
61
Not enough data
8.2
63
Not enough data
8.1
63
Not enough data
Generative AI
7.5(won by default)
78
Not enough data
7.5(won by default)
79
Not enough data
Process
8.4(won by default)
564
Not enough data
9.1(won by default)
744
Not enough data
8.8(won by default)
693
Not enough data
Channels
9.0(won by default)
743
Not enough data
8.4(won by default)
587
Not enough data
8.7(won by default)
566
Not enough data
8.2(won by default)
487
Not enough data
8.3(won by default)
422
Not enough data
Insight
8.1(won by default)
540
Not enough data
8.3(won by default)
648
Not enough data
8.5(won by default)
563
Not enough data
8.7(won by default)
667
Not enough data
Generative AI
7.8
67
Not enough data
7.7
66
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
8.4
72
Not enough data
8.1
71
Not enough data
8.2
70
Not enough data
8.3
70
Not enough data
8.3
69
Not enough data
Customer Interaction Automation - AI Customer Support Agents
8.2
70
Not enough data
8.4
71
Not enough data
8.3
71
Not enough data
8.5
70
Not enough data
Automation
8.7
73
Not enough data
8.6
71
Not enough data
7.9
69
Not enough data
Autonomy
8.1
69
Not enough data
8.4
68
Not enough data
8.4
70
Not enough data
8.3
71
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.4
11
Not enough data
9.0
12
Not enough data
9.6
8
Not enough data
9.5
10
Not enough data
8.7
9
Not enough data
9.0
7
Not enough data
9.2
8
Not enough data
8.7
10
Not enough data
Workforce Management Platform Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Zendesk for Customer Service and Zoom Virtual Agent are categorized as Chatbots, AI Customer Support Agents, AI Agents For Business Operations, and Customer Self-Service
Unique Categories
Zendesk for Customer Service is categorized as Workforce Management, Conversational Commerce Platforms, Help Desk, Live Chat, Shared Inbox, Conversational Support, Complaint Management, Customer Service Automation, Digital Customer Service Platforms, Social Customer Service, and Proactive Notification
Zoom Virtual Agent is categorized as AI Chatbots and AI Voice Assistants
Reviews
Reviewers' Company Size
Zendesk for Customer Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoom Virtual Agent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
14.2%
Information Technology and Services
12.7%
Financial Services
5.8%
Retail
5.0%
Consumer Services
4.4%
Other
57.9%
Computer Software
19.2%
Retail
7.4%
Internet
6.9%
Health, Wellness and Fitness
5.4%
Consumer Services
5.4%
Other
55.7%
Discussions
Is zendesk any good?
8 Comments
AM
For support teams, Zendesk Support is fantastic and will do everything you want it to do. Zendesk Support can not be easily adapted for use with other...Read more
Is there a free version of Zendesk?
7 Comments
AG
Zendesk Support Suite offers a free 14 - day trial.Read more
How is Zendesk Support Suite transforming the customer service experience in various industries?
6 Comments
OE
I am thrilled by how Zendesk Support Suite is transforming customer service across industries with its seamless omnichannel integration and AI-driven...Read more
Does Solvvy offer a free trial?
1 Comment
Official Response from Zoom Virtual Agent
Yes, Solvvy provides a two-week free trial to help you determine if it's the right solution for you. Signing up is easy, just navigate to our Live Demo form:...Read more
How long does it take to implement Solvvy?
1 Comment
Official Response from Zoom Virtual Agent
Implementing Solvvy only takes 1 - 2 weeks.Read more
Who are Solvvy's customers?
1 Comment
Official Response from Zoom Virtual Agent
Solvvy has close to 100 customers ranging from small, large, to post-IPO businesses. To learn more about our customers, and hear their testimonials, you can...Read more
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