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At a Glance
Market Segments
Mid-Market (41.1% of reviews)
Enterprise (47.5% of reviews)
Entry-Level Pricing
$9.00 1 user Per Month
No pricing available
Smartsheet
Star Rating
(21,393)4.4 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 1 user Per Month
Free Trial is available
Browse all 3 pricing plansTeamDynamix IT Service Management
Star Rating
(61)4.4 out of 5
Market Segments
Enterprise (47.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about TeamDynamix IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Smartsheet excels in user satisfaction, boasting a significantly higher G2 Score compared to TeamDynamix IT Service Management. Users appreciate its blend of spreadsheet simplicity with robust project management features, allowing for customizable workflows and real-time collaboration.
- According to verified reviews, Smartsheet's implementation process is praised for its ease, with users highlighting the intuitive onboarding wizard that helps them get started quickly. In contrast, TeamDynamix IT Service Management has received feedback indicating that while it offers a scalable solution, some users find the setup process less straightforward.
- Users say that Smartsheet provides a wide range of tools that enhance daily productivity, with many features still waiting to be discovered. This versatility is a key advantage for teams looking to optimize their project management. On the other hand, TeamDynamix is noted for its strong customer support, with users expressing appreciation for the technical knowledge of the support team and their responsiveness to enhancement requests.
- Reviewers mention that Smartsheet's ease of use is a standout feature, with many finding it straightforward and efficient for managing tasks. In comparison, while TeamDynamix is also considered intuitive, some users feel that it may not be as user-friendly as Smartsheet for everyday tasks.
- G2 reviewers highlight that Smartsheet's ability to create clear dashboards and automate repetitive tasks significantly enhances visibility and efficiency in project management. TeamDynamix, while offering a no-code/low-code approach and a robust API library, may not provide the same level of visual clarity that some users seek.
- According to recent feedback, both products have strong support systems, but TeamDynamix stands out for its commitment to meeting roadmap goals and providing comprehensive training. Users appreciate this dedication, although Smartsheet's overall higher satisfaction ratings suggest it may be more aligned with user needs in day-to-day operations.
Pricing
Entry-Level Pricing
Smartsheet
Pro
$9.00
1 user Per Month
For people and teams that want to track, share, and manage projects.
Includes:
- Up to 10 editors (paid license required to edit)
- Unlimited free viewers
- Unlimited sheets, reports, and forms
TeamDynamix IT Service Management
No pricing availableFree Trial
Smartsheet
Free Trial is available
TeamDynamix IT Service Management
No trial information availableRatings
Meets Requirements
8.5
18,101
8.5
50
Ease of Use
8.4
18,341
8.4
50
Ease of Setup
8.3
10,135
7.4
32
Ease of Admin
8.5
7,600
7.9
33
Quality of Support
8.3
14,012
9.3
49
Has the product been a good partner in doing business?
8.6
7,050
9.5
31
Product Direction (% positive)
8.6
17,594
9.5
46
Features by Category
Tasks
8.7
10050
|
Verified
Not enough data
8.8
10054
|
Verified
Not enough data
8.5
9780
|
Verified
Not enough data
8.4
9458
|
Verified
Not enough data
8.1
9264
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
9331
|
Verified
Not enough data
8.0
8795
|
Verified
Not enough data
Projects
8.6
9276
|
Verified
Not enough data
8.3
8626
|
Verified
Not enough data
8.2
8739
|
Verified
Not enough data
8.0
8655
|
Verified
Not enough data
8.2
8824
|
Verified
Not enough data
7.6
7596
|
Verified
Not enough data
8.0
8296
|
Verified
Not enough data
8.1
8856
|
Verified
Not enough data
7.8
7837
|
Verified
Not enough data
7.6
7440
|
Verified
Not enough data
7.6
7260
|
Verified
Not enough data
Resource Management
7.6
7736
|
Verified
Not enough data
7.6
7803
|
Verified
Not enough data
8.1
8434
|
Verified
Not enough data
Project Monitoring
7.8
7447
|
Verified
Not enough data
7.7
7556
|
Verified
Not enough data
8.2
8601
|
Verified
Not enough data
Generative AI
6.0
3057
Not enough data
6.1
3042
Not enough data
Agentic AI - Project Management
5.5
919
Not enough data
5.9
920
Not enough data
5.7
912
Not enough data
5.7
911
Not enough data
5.6
911
Not enough data
5.6
907
Not enough data
5.8
909
Not enough data
Portfolio Management
7.9
4813
7.3
22
|
Verified
8.5
5518
7.5
22
|
Verified
8.0
4999
7.2
19
|
Verified
7.7
4603
7.0
17
|
Verified
Project Management
8.2
5419
7.3
24
|
Verified
8.3
5496
8.0
26
|
Verified
7.7
4623
7.4
17
|
Verified
Resource Management
7.8
4754
7.9
22
|
Verified
7.8
4823
8.2
21
|
Verified
7.9
4773
7.8
20
|
Verified
Data & Analytics
8.0
4984
8.0
18
|
Verified
8.0
5162
7.1
20
|
Verified
8.1
5076
8.3
21
|
Verified
7.5
4446
7.0
18
|
Verified
Strategy - Project and Portfolio Management
6.7
2051
Not enough data
7.6
2082
Not enough data
7.9
2060
Not enough data
7.6
2058
Not enough data
7.8
2052
Not enough data
7.6
2052
Not enough data
7.2
2033
Not enough data
7.6
2047
Not enough data
7.5
2035
Not enough data
7.8
2040
Not enough data
Administration
Not enough data
7.6
31
|
Verified
Not enough data
7.0
28
|
Verified
Not enough data
7.7
34
|
Verified
Service Desk
Not enough data
8.9
34
|
Verified
Not enough data
8.1
33
|
Verified
Not enough data
8.0
35
|
Verified
Management
Not enough data
7.4
29
|
Verified
Not enough data
8.0
27
|
Verified
Not enough data
7.8
23
|
Verified
Not enough data
7.2
23
|
Verified
Not enough data
6.3
15
|
Verified
Functionality
Not enough data
8.9
29
|
Verified
Not enough data
7.8
19
|
Verified
Not enough data
7.9
24
|
Verified
Not enough data
7.9
26
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
8.3
5151
Not enough data
Feature Not Available
Not enough data
8.1
5017
Not enough data
8.5
5387
Not enough data
Management
Feature Not Available
Not enough data
8.1
4648
Not enough data
7.5
4364
Not enough data
Generative AI
6.3
1815
Not enough data
Agentic AI - Workflow Management
5.8
404
Not enough data
5.9
407
Not enough data
5.9
402
Not enough data
5.9
398
Not enough data
5.9
397
Not enough data
5.8
399
Not enough data
6.1
400
Not enough data
Functionality
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Asset Inventory
Not enough data
7.9
14
Not enough data
7.4
12
Not enough data
8.2
10
Not enough data
8.2
10
Not enough data
6.3
12
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
7.7
14
Not enough data
7.6
11
Not enough data
7.8
9
Not enough data
8.0
11
Platform Basics
8.3
1037
Not enough data
8.7
1226
Not enough data
8.5
1167
Not enough data
8.0
1005
Not enough data
8.6
1166
Not enough data
8.7
1192
Not enough data
Content Planning
8.6
1185
Not enough data
8.9
1236
Not enough data
8.6
1117
Not enough data
Marketing Campaign Performance
8.0
882
Not enough data
8.4
1033
Not enough data
Agentic AI - Marketing Calendar
5.1
43
Not enough data
5.2
45
Not enough data
5.1
45
Not enough data
5.0
45
Not enough data
Other Features
7.9
987
Not enough data
8.3
1015
Not enough data
Task Creation
8.7
7305
Not enough data
8.8
7386
Not enough data
8.3
6917
Not enough data
7.8
6110
Not enough data
Task Management
8.5
7064
Not enough data
8.5
6973
Not enough data
8.1
6632
Not enough data
8.2
6460
Not enough data
Generative AI
6.2
2411
Not enough data
6.2
2413
Not enough data
Automation
8.5
4244
Not enough data
8.3
4198
Not enough data
8.1
3930
Not enough data
Administration
8.2
4098
Not enough data
8.1
3881
Not enough data
8.8
4096
Not enough data
Project management
8.7
4163
Not enough data
8.2
3891
Not enough data
8.6
4174
Not enough data
8.3
4022
Not enough data
8.4
3943
Not enough data
8.0
3620
Not enough data
8.3
4061
Not enough data
Workload
8.0
3691
Not enough data
8.3
3933
Not enough data
8.0
3735
Not enough data
7.9
3550
Not enough data
Communication & Collaboration
8.1
3720
Not enough data
8.3
3915
Not enough data
8.8
4112
Not enough data
Cost Management
7.7
3425
Not enough data
7.8
3419
Not enough data
7.5
3230
Not enough data
Integration
7.4
3272
Not enough data
7.4
3322
Not enough data
7.4
3353
Not enough data
Generative AI
6.5
1652
Not enough data
6.5
1658
Not enough data
Agentic AI - Work Management
5.8
361
Not enough data
6.0
360
Not enough data
5.8
360
Not enough data
5.8
358
Not enough data
Communication
7.2
5663
Not enough data
7.6
6045
Not enough data
7.5
5801
Not enough data
7.7
5827
Not enough data
Feature Not Available
Not enough data
Content & Documents
8.4
7183
Not enough data
8.4
7124
Not enough data
8.0
6870
Not enough data
7.8
6095
Not enough data
Controls
8.0
6468
Not enough data
7.6
5486
Not enough data
8.2
6799
Not enough data
Feature Not Available
Not enough data
7.9
6082
Not enough data
Project Management
8.8
7422
Not enough data
8.7
7294
Not enough data
8.6
7160
Not enough data
7.9
6146
Not enough data
Remote Collaboration
8.4
6557
Not enough data
8.5
6737
Not enough data
8.4
6629
Not enough data
Feature Not Available
Not enough data
Generative AI
6.3
2271
Not enough data
6.3
2275
Not enough data
Agentic AI - Project Collaboration
5.7
426
Not enough data
5.6
426
Not enough data
Incident Management
Not enough data
8.0
22
Not enough data
8.2
21
Not enough data
8.7
23
Not enough data
8.9
22
Not enough data
8.5
21
Reporting
Not enough data
8.4
22
Not enough data
8.0
17
Not enough data
8.1
21
Access & Usability
Not enough data
6.6
17
Not enough data
8.3
21
Not enough data
7.6
19
Not enough data
8.2
13
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Smartsheet and TeamDynamix IT Service Management are categorized as Project and Portfolio Management
Unique Categories
Smartsheet is categorized as Project Collaboration, Work Management, Marketing Calendar, Privacy Impact Assessment (PIA), Workflow Management, Task Management, and Project Management
TeamDynamix IT Service Management is categorized as IT Service Management (ITSM) Tools, IT Asset Management, and Service Desk
Reviews
Reviewers' Company Size
Smartsheet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamDynamix IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
7.6%
Construction
7.2%
Hospital & Health Care
5.2%
Marketing and Advertising
4.6%
Computer Software
4.6%
Other
70.7%
Higher Education
59.0%
Education Management
14.8%
Information Technology and Services
6.6%
Government Administration
6.6%
Retail
1.6%
Other
11.5%
Alternatives
Discussions
What can smartsheet be used for?
57 Comments
WA
It has a wide range of functionalities for project management or even asset management. Read more
Why is smartsheet bad?
34 Comments
NK
Complexity: Smartsheet has a fairly steep learning curve, especially for users who are not tech-savvy or unfamiliar with project management tools.
Limited...Read more
TeamDynamix IT Service Management has no discussions with answers
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