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At a Glance
Market Segments
Mid-Market (41.1% of reviews)
Enterprise (47.5% of reviews)
Entry-Level Pricing
$9.00 1 user Per Month
No pricing available
Smartsheet
Star Rating
(21,372)4.4 out of 5
Market Segments
Mid-Market (41.1% of reviews)
Pros & Cons
Entry-Level Pricing
$9.00 1 user Per Month
Free Trial is available
Browse all 3 pricing plansTeamDynamix IT Service Management
Star Rating
(61)4.4 out of 5
Market Segments
Enterprise (47.5% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about TeamDynamix IT Service ManagementSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Smartsheet excels in its centralized platform functionality, with a score of 9.0, allowing for seamless tracking and management of tasks across projects. In contrast, TeamDynamix IT Service Management, while offering a ticketing system, scores lower at 8.9, indicating it may not provide the same level of comprehensive project oversight.
- Reviewers mention that Smartsheet's drag-and-drop scheduling feature is highly intuitive, scoring 8.5, which enhances user experience in organizing tasks. TeamDynamix, however, has a lower score of 7.9 for its automation capabilities, suggesting that users may find it less flexible in managing workflows.
- G2 users highlight Smartsheet's robust reporting and analytics features, scoring 9.0, which provide valuable insights into project performance. Conversely, TeamDynamix's reporting capabilities score only 7.4, indicating that users may find it lacking in depth and usability for data analysis.
- Users on G2 report that Smartsheet's task management features, including task prioritization and dependencies, score 8.8 and 8.2 respectively, making it a strong choice for teams needing detailed project oversight. TeamDynamix, while functional, scores lower in these areas, with task dependencies at 7.3, which may hinder complex project management.
- Reviewers say that Smartsheet's ease of setup is rated at 8.3, making it user-friendly for new teams. In contrast, TeamDynamix's ease of setup is rated lower at 7.4, which may pose challenges for teams looking to implement the software quickly.
- Users report that TeamDynamix shines in quality of support, with a score of 9.3, indicating a strong customer service experience. Smartsheet, while still respectable at 8.4, may not match the level of support that TeamDynamix offers, which could be a deciding factor for organizations prioritizing customer service.
Pricing
Entry-Level Pricing
Smartsheet
Pro
$9.00
1 user Per Month
For people and teams that want to track, share, and manage projects.
Includes:
- Up to 10 editors (paid license required to edit)
- Unlimited free viewers
- Unlimited sheets, reports, and forms
TeamDynamix IT Service Management
No pricing availableFree Trial
Smartsheet
Free Trial is available
TeamDynamix IT Service Management
No trial information availableRatings
Meets Requirements
8.5
18,090
8.5
50
Ease of Use
8.4
18,328
8.4
50
Ease of Setup
8.3
10,122
7.4
32
Ease of Admin
8.5
7,595
7.9
33
Quality of Support
8.3
14,002
9.3
49
Has the product been a good partner in doing business?
8.6
7,045
9.5
31
Product Direction (% positive)
8.6
17,583
9.5
46
Features by Category
Tasks
8.7
10042
|
Verified
Not enough data
8.8
10048
|
Verified
Not enough data
8.5
9775
|
Verified
Not enough data
8.4
9452
|
Verified
Not enough data
8.1
9259
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
9327
|
Verified
Not enough data
8.0
8791
|
Verified
Not enough data
Projects
8.6
9270
|
Verified
Not enough data
8.3
8621
|
Verified
Not enough data
8.2
8732
|
Verified
Not enough data
8.0
8650
|
Verified
Not enough data
8.2
8818
|
Verified
Not enough data
7.5
7592
|
Verified
Not enough data
8.0
8291
|
Verified
Not enough data
8.0
8850
|
Verified
Not enough data
7.8
7832
|
Verified
Not enough data
7.6
7436
|
Verified
Not enough data
7.6
7256
|
Verified
Not enough data
Resource Management
7.6
7732
|
Verified
Not enough data
7.6
7799
|
Verified
Not enough data
8.1
8430
|
Verified
Not enough data
Project Monitoring
7.8
7444
|
Verified
Not enough data
7.7
7553
|
Verified
Not enough data
8.2
8596
|
Verified
Not enough data
Generative AI
6.0
3055
Not enough data
6.1
3040
Not enough data
Agentic AI - Project Management
5.5
917
Not enough data
5.9
918
Not enough data
5.7
910
Not enough data
5.7
909
Not enough data
5.6
909
Not enough data
5.6
905
Not enough data
5.8
907
Not enough data
Portfolio Management
7.9
4812
7.3
22
|
Verified
8.5
5517
7.5
22
|
Verified
8.0
4998
7.2
19
|
Verified
7.7
4602
7.0
17
|
Verified
Project Management
8.2
5418
7.3
24
|
Verified
8.3
5495
8.0
26
|
Verified
7.7
4622
7.4
17
|
Verified
Resource Management
7.8
4753
7.9
22
|
Verified
7.8
4822
8.2
21
|
Verified
7.9
4772
7.8
20
|
Verified
Data & Analytics
8.0
4983
8.0
18
|
Verified
8.0
5161
7.1
20
|
Verified
8.1
5075
8.3
21
|
Verified
7.5
4445
7.0
18
|
Verified
Strategy - Project and Portfolio Management
6.7
2051
Not enough data
7.6
2082
Not enough data
7.9
2060
Not enough data
7.6
2058
Not enough data
7.8
2052
Not enough data
7.6
2052
Not enough data
7.2
2033
Not enough data
7.6
2047
Not enough data
7.5
2035
Not enough data
7.8
2040
Not enough data
Administration
Not enough data
7.6
31
|
Verified
Not enough data
7.0
28
|
Verified
Not enough data
7.7
34
|
Verified
Service Desk
Not enough data
8.9
34
|
Verified
Not enough data
8.1
33
|
Verified
Not enough data
8.0
35
|
Verified
Management
Not enough data
7.4
29
|
Verified
Not enough data
8.0
27
|
Verified
Not enough data
7.8
23
|
Verified
Not enough data
7.2
23
|
Verified
Not enough data
6.3
15
|
Verified
Functionality
Not enough data
8.9
29
|
Verified
Not enough data
7.8
19
|
Verified
Not enough data
7.9
24
|
Verified
Not enough data
7.9
26
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Setup
8.3
5150
Not enough data
Feature Not Available
Not enough data
8.1
5016
Not enough data
8.5
5386
Not enough data
Management
Feature Not Available
Not enough data
8.1
4648
Not enough data
7.5
4364
Not enough data
Generative AI
6.3
1815
Not enough data
Agentic AI - Workflow Management
5.8
404
Not enough data
5.9
407
Not enough data
5.9
402
Not enough data
5.9
398
Not enough data
5.9
397
Not enough data
5.8
399
Not enough data
6.1
400
Not enough data
Functionality
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Asset Inventory
Not enough data
7.9
14
Not enough data
7.4
12
Not enough data
8.2
10
Not enough data
8.2
10
Not enough data
6.3
12
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
7.7
14
Not enough data
7.6
11
Not enough data
7.8
9
Not enough data
8.0
11
Platform Basics
8.3
1037
Not enough data
8.7
1226
Not enough data
8.5
1167
Not enough data
8.0
1005
Not enough data
8.6
1166
Not enough data
8.7
1192
Not enough data
Content Planning
8.6
1185
Not enough data
8.9
1236
Not enough data
8.6
1117
Not enough data
Marketing Campaign Performance
8.0
882
Not enough data
8.4
1033
Not enough data
Agentic AI - Marketing Calendar
5.1
43
Not enough data
5.2
45
Not enough data
5.1
45
Not enough data
5.0
45
Not enough data
Other Features
7.9
987
Not enough data
8.3
1015
Not enough data
Task Creation
8.7
7304
Not enough data
8.8
7385
Not enough data
8.3
6917
Not enough data
7.8
6110
Not enough data
Task Management
8.5
7064
Not enough data
8.5
6973
Not enough data
8.1
6632
Not enough data
8.2
6460
Not enough data
Generative AI
6.2
2411
Not enough data
6.2
2413
Not enough data
Automation
8.5
4242
Not enough data
8.3
4197
Not enough data
8.1
3928
Not enough data
Administration
8.2
4097
Not enough data
8.1
3880
Not enough data
8.8
4095
Not enough data
Project management
8.7
4162
Not enough data
8.2
3890
Not enough data
8.6
4173
Not enough data
8.3
4021
Not enough data
8.4
3942
Not enough data
8.0
3619
Not enough data
8.3
4060
Not enough data
Workload
8.0
3690
Not enough data
8.3
3931
Not enough data
8.0
3734
Not enough data
7.9
3549
Not enough data
Communication & Collaboration
8.1
3719
Not enough data
8.3
3914
Not enough data
8.8
4109
Not enough data
Cost Management
7.7
3424
Not enough data
7.8
3418
Not enough data
7.5
3229
Not enough data
Integration
7.4
3271
Not enough data
7.4
3321
Not enough data
7.4
3352
Not enough data
Generative AI
6.5
1651
Not enough data
6.5
1657
Not enough data
Agentic AI - Work Management
5.8
360
Not enough data
6.0
359
Not enough data
5.8
359
Not enough data
5.8
357
Not enough data
Communication
7.2
5662
Not enough data
7.6
6044
Not enough data
7.5
5800
Not enough data
7.7
5826
Not enough data
Feature Not Available
Not enough data
Content & Documents
8.4
7179
Not enough data
8.4
7123
Not enough data
8.0
6868
Not enough data
7.8
6093
Not enough data
Controls
8.0
6467
Not enough data
7.6
5485
Not enough data
8.2
6798
Not enough data
Feature Not Available
Not enough data
7.9
6081
Not enough data
Project Management
8.8
7421
Not enough data
8.7
7293
Not enough data
8.6
7159
Not enough data
7.9
6145
Not enough data
Remote Collaboration
8.4
6556
Not enough data
8.5
6736
Not enough data
8.4
6628
Not enough data
Feature Not Available
Not enough data
Generative AI
6.3
2270
Not enough data
6.3
2274
Not enough data
Agentic AI - Project Collaboration
5.7
425
Not enough data
5.6
425
Not enough data
Incident Management
Not enough data
8.0
22
Not enough data
8.2
21
Not enough data
8.7
23
Not enough data
8.9
22
Not enough data
8.5
21
Reporting
Not enough data
8.4
22
Not enough data
8.0
17
Not enough data
8.1
21
Access & Usability
Not enough data
6.6
17
Not enough data
8.3
21
Not enough data
7.6
19
Not enough data
8.2
13
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Smartsheet and TeamDynamix IT Service Management are categorized as Project and Portfolio Management
Unique Categories
Smartsheet is categorized as Project Collaboration, Work Management, Marketing Calendar, Privacy Impact Assessment (PIA), Workflow Management, Task Management, and Project Management
TeamDynamix IT Service Management is categorized as IT Service Management (ITSM) Tools, IT Asset Management, and Service Desk
Reviews
Reviewers' Company Size
Smartsheet
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamDynamix IT Service Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
7.6%
Construction
7.2%
Hospital & Health Care
5.2%
Marketing and Advertising
4.6%
Computer Software
4.6%
Other
70.7%
Higher Education
59.0%
Education Management
14.8%
Information Technology and Services
6.6%
Government Administration
6.6%
Retail
1.6%
Other
11.5%
Alternatives
Discussions
What can smartsheet be used for?
57 Comments
WA
It has a wide range of functionalities for project management or even asset management. Read more
Why is smartsheet bad?
34 Comments
NK
Complexity: Smartsheet has a fairly steep learning curve, especially for users who are not tech-savvy or unfamiliar with project management tools.
Limited...Read more
TeamDynamix IT Service Management has no discussions with answers
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