# Smartsheet vs TeamDynamix IT Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Smartsheet excels in user collaboration, with features that allow real-time updates and easy drag-and-drop functionality for reordering tasks. This flexibility makes it a favorite for users looking to keep their projects organized amidst chaos.
- **Users say** that TeamDynamix IT Service Management stands out for its exceptional customer support, with many praising the team's responsiveness to enhancement requests and the comprehensive training provided. This level of support can be a significant advantage for organizations needing reliable assistance.
- **Reviewers mention** that Smartsheet's dashboards and reporting tools are particularly helpful for project tracking and management, making it easier to align teams and share progress with stakeholders. This capability is often highlighted as a key benefit for users managing complex projects.
- **According to verified reviews** , TeamDynamix IT Service Management is noted for its scalability and extensive feature set, which appeals to enterprise users. The no-code/low-code options and API library are particularly attractive for organizations looking to customize their workflows without heavy coding requirements.
- **G2 reviewers highlight** that Smartsheet's ease of setup and administration is a significant advantage, with many users appreciating the intuitive onboarding process. This can lead to quicker adoption and less downtime for teams starting with the software.
- **Users report** that while both products have similar star ratings, Smartsheet's overall G2 Score reflects a higher level of user satisfaction, driven by a larger volume of recent reviews. This suggests that Smartsheet may be more consistently meeting user needs compared to TeamDynamix IT Service Management, which has seen less recent activity.



| | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 21,938 | 62 | 
| **Largest Market Segment** | Mid-Market (41.3% of reviews) | Enterprise (48.4% of reviews) | 
| **Entry Level Price** | $9.00 1 user Per Month | No pricing available | 

---
## Top Pros & Cons

### Smartsheet

Pros:
- Ease of Use (2360 reviews)
- Project Management (1666 reviews)

Cons:
- Learning Curve (1183 reviews)
- Missing Features (899 reviews)

### TeamDynamix IT Service Management

**Not enough data**

---
## Ratings Comparison
| Rating | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.5 (18416 reviews) | 8.5 (51 reviews) | 
  | **Ease of Use** | 8.4 (18672 reviews) | 8.4 (51 reviews) | 
  | **Ease of Setup** | 8.3 (10428 reviews) | 7.5 (33 reviews) | 
  | **Ease of Admin** | 8.5 (7858 reviews) | 7.9 (33 reviews) | 
  | **Quality of Support** | 8.3 (14248 reviews) | 9.3 (50 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (7310 reviews) | 9.5 (31 reviews) | 
  | **Product Direction (% positive)** | 8.6 (17868 reviews) | 9.5 (47 reviews) | 

---
## Pricing

### Smartsheet

#### Entry-Level Pricing

Plan: Pro

Price: $9.00 1 user Per Month

Description: For people and teams that want to track, share, and manage projects.

Includes:

Key Features:
- Up to 10 editors (paid license required to edit)
-  Unlimited free viewers
-   Unlimited sheets, reports, and forms

[Browse all 3 editions](https://www.g2.com/products/smartsheet/pricing)

#### Free Trial

Yes

### TeamDynamix IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 7.7/10 | 11118 |
| **TeamDynamix IT Service Management** | N/A | N/A |

#### Tasks

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Creation & Assignment** | 8.7 (10129 reviews) ✓ Verified | Not enough data | 
| **Due Dates** | 8.8 (10136 reviews) ✓ Verified | Not enough data | 
| **Task Prioritization** | 8.5 (9829 reviews) ✓ Verified | Not enough data | 
| **To-Do Lists** | 8.4 (9503 reviews) ✓ Verified | Not enough data | 
| **Dependencies** | 8.1 (9298 reviews) ✓ Verified | Not enough data | 
| **Mass Updates** | Feature Not Available | Not enough data | 
| **Drag & Drop** | 8.1 (9362 reviews) ✓ Verified | Not enough data | 
| **Recurring Tasks** | 8.0 (8817 reviews) ✓ Verified | Not enough data | 

#### Projects

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Planning** | 8.6 (9343 reviews) ✓ Verified | Not enough data | 
| **Project Map** | 8.3 (8652 reviews) ✓ Verified | Not enough data | 
| **GANTT** | 8.2 (8775 reviews) ✓ Verified | Not enough data | 
| **Calendar View** | 8.0 (8691 reviews) ✓ Verified | Not enough data | 
| **Views** | 8.2 (8919 reviews) ✓ Verified | Not enough data | 
| **Project Budgeting** | 7.6 (7613 reviews) ✓ Verified | Not enough data | 
| **Issue Tracking** | 8.0 (8325 reviews) ✓ Verified | Not enough data | 
| **Templates** | 8.1 (8897 reviews) ✓ Verified | Not enough data | 
| **Critical Path** | 7.8 (7849 reviews) ✓ Verified | Not enough data | 
| **Time & Expense** | 7.6 (7458 reviews) ✓ Verified | Not enough data | 
| **Methodologies** | 7.6 (7274 reviews) ✓ Verified | Not enough data | 

#### Resource Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Resource Definiton** | 7.6 (7747 reviews) ✓ Verified | Not enough data | 
| **Capacity** | 7.6 (7820 reviews) ✓ Verified | Not enough data | 
| **Scheduling** | 8.1 (8463 reviews) ✓ Verified | Not enough data | 

#### Project Monitoring

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Baselining / KPIs** | 7.8 (7471 reviews) ✓ Verified | Not enough data | 
| **Resource Allocation** | 7.7 (7576 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.2 (8717 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **AI Text Generation** | 6.1 (3069 reviews) | Not enough data | 
| **AI Text Summarization** | 6.1 (3053 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (927 reviews) | Not enough data | 
| **Multi-step Planning** | 5.9 (927 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (951 reviews) | Not enough data | 
| **Adaptive Learning** | 5.7 (917 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.7 (916 reviews) | Not enough data | 
| **Proactive Assistance** | 5.6 (914 reviews) | Not enough data | 
| **Decision Making** | 5.8 (917 reviews) | Not enough data | 

### Project and Portfolio Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 7.8/10 | 6232 |
| **TeamDynamix IT Service Management** | 7.6/10 | 27 |

#### Portfolio Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Portfolio Types** | 7.9 (4815 reviews) | 7.3 (22 reviews) ✓ Verified | 
| **Planning** | 8.5 (5528 reviews) | 7.5 (22 reviews) ✓ Verified | 
| **Alignment** | 8.1 (5004 reviews) | 7.2 (19 reviews) ✓ Verified | 
| **Portfolio Mix** | 7.7 (4604 reviews) | 7.0 (17 reviews) ✓ Verified | 

#### Project Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Dependencies** | 8.2 (5423 reviews) | 7.3 (24 reviews) ✓ Verified | 
| **Priorities** | 8.3 (5501 reviews) | 8.0 (26 reviews) ✓ Verified | 
| **Lean Management** | 7.7 (4626 reviews) | 7.4 (17 reviews) ✓ Verified | 

#### Resource Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Definition** | 7.8 (4755 reviews) | 7.9 (22 reviews) ✓ Verified | 
| **Allocation** | 7.8 (4826 reviews) | 8.2 (21 reviews) ✓ Verified | 
| **Optimization** | 7.9 (4778 reviews) | 7.8 (20 reviews) ✓ Verified | 

#### Data & Analytics

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Data Consolidation** | 8.0 (4991 reviews) | 8.0 (18 reviews) ✓ Verified | 
| **Visualizations** | 8.0 (5166 reviews) | 7.1 (20 reviews) ✓ Verified | 
| **Performance** | 8.1 (5077 reviews) | 8.3 (21 reviews) ✓ Verified | 
| **Risk Analysis** | 7.5 (4448 reviews) | 7.0 (18 reviews) ✓ Verified | 

#### Strategy - Project and Portfolio Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Simulation** | 6.7 (2051 reviews) | Not enough data | 
| **Tracking** | 7.6 (2084 reviews) | Not enough data | 
| **Planning** | 7.9 (2065 reviews) | Not enough data | 
| **Objectives** | 7.6 (2058 reviews) | Not enough data | 
| **Visiblity** | 7.8 (2054 reviews) | Not enough data | 
| **Alignment** | 7.6 (2054 reviews) | Not enough data | 
| **Risk Management** | 7.2 (2034 reviews) | Not enough data | 
| **Implementation** | 7.6 (2048 reviews) | Not enough data | 
| **Optimization** | 7.5 (2036 reviews) | Not enough data | 
| **Prioritization** | 7.8 (2043 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | N/A | N/A |
| **TeamDynamix IT Service Management** | 7.8/10 | 37 |

#### Administration

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Change Management** | Not enough data | 7.6 (31 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 7.0 (28 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 7.7 (34 reviews) ✓ Verified | 

#### Service Desk

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Help Desk** | Not enough data | 8.9 (34 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 8.1 (33 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.0 (35 reviews) ✓ Verified | 

#### Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Reporting** | Not enough data | 7.4 (29 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.0 (27 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 7.8 (23 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 7.2 (23 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 6.3 (15 reviews) ✓ Verified | 

#### Functionality

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Ticketing System** | Not enough data | 8.9 (29 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 7.8 (19 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 7.9 (24 reviews) ✓ Verified | 
| **Automation** | Not enough data | 7.9 (26 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 6.8/10 | 5890 |
| **TeamDynamix IT Service Management** | N/A | N/A |

#### Setup

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Activities** | 8.3 (5165 reviews) | Not enough data | 
| **Flows** | Feature Not Available | Not enough data | 
| **Dependencies** | 8.1 (5026 reviews) | Not enough data | 
| **Notifications** | 8.5 (5417 reviews) | Not enough data | 

#### Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Updates** | Feature Not Available | Not enough data | 
| **Audit Trail** | 8.1 (4662 reviews) | Not enough data | 
| **Integration** | 7.5 (4373 reviews) | Not enough data | 

#### Generative AI

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **AI Text Generation** | 6.3 (1819 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 5.9 (407 reviews) | Not enough data | 
| **Multi-step Planning** | 5.9 (408 reviews) | Not enough data | 
| **Cross-system Integration** | 5.9 (405 reviews) | Not enough data | 
| **Adaptive Learning** | 5.9 (400 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.9 (399 reviews) | Not enough data | 
| **Proactive Assistance** | 5.9 (401 reviews) | Not enough data | 
| **Decision Making** | 6.2 (404 reviews) | Not enough data | 

### Privacy Impact Assessment (PIA)

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | N/A | N/A |
| **TeamDynamix IT Service Management** | N/A | N/A |

#### Functionality

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Centralized platform** | Feature Not Available | Not enough data | 
| **Tracking** | Feature Not Available | Not enough data | 
| **Templates** | Feature Not Available | Not enough data | 
| **Workflow** | Feature Not Available | Not enough data | 
| **Reporting and analytics** | Feature Not Available | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | N/A | N/A |
| **TeamDynamix IT Service Management** | 7.7/10 | 16 |

#### Asset Inventory

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 7.9 (14 reviews) | 
| **Software Asset Inventory** | Not enough data | 7.4 (12 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 8.2 (10 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 8.2 (10 reviews) | 
| **Asset Discovery** | Not enough data | 6.3 (12 reviews) | 

#### Generative AI

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Central Dashboard** | Not enough data | 7.7 (14 reviews) | 
| **Asset Policy Management** | Not enough data | 7.6 (11 reviews) | 
| **Risk Management** | Not enough data | 7.8 (9 reviews) | 
| **Integrations** | Not enough data | 8.0 (11 reviews) | 

### Marketing Calendar

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 7.6/10 | 1387 |
| **TeamDynamix IT Service Management** | N/A | N/A |

#### Platform Basics

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Drag & Drop Scheduling** | 8.3 (1038 reviews) | Not enough data | 
| **Project and Task Lists Organization** | 8.7 (1228 reviews) | Not enough data | 
| **Project Templates** | 8.5 (1169 reviews) | Not enough data | 
| **Budgeting and Cost Estimation** | 8.0 (1006 reviews) | Not enough data | 
| **Team Member Roles** | 8.6 (1167 reviews) | Not enough data | 
| **Automated Alerts and Notficiations** | 8.7 (1194 reviews) | Not enough data | 

#### Content Planning

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Content Organization** | 8.6 (1185 reviews) | Not enough data | 
| **Task Assignment** | 8.9 (1239 reviews) | Not enough data | 
| **Content Scheduling** | 8.6 (1118 reviews) | Not enough data | 

#### Marketing Campaign Performance

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Performance and ROI Tracking** | 8.0 (882 reviews) | Not enough data | 
| **Activity Tracking** | 8.4 (1034 reviews) | Not enough data | 

#### Agentic AI - Marketing Calendar

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (43 reviews) | Not enough data | 
| **Multi-step Planning** | 5.2 (45 reviews) | Not enough data | 
| **Cross-system Integration** | 5.2 (46 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (45 reviews) | Not enough data | 

#### Other Features

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Integrations** | 7.9 (988 reviews) | Not enough data | 
| **Reporting** | 8.3 (1015 reviews) | Not enough data | 

### Task Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 7.9/10 | 7973 |
| **TeamDynamix IT Service Management** | N/A | N/A |

#### Task Creation

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Creation & Assignment** | 8.7 (7324 reviews) | Not enough data | 
| **Due Dates** | 8.8 (7408 reviews) | Not enough data | 
| **Drag & Drop** | 8.3 (6933 reviews) | Not enough data | 
| **Mass Updates** | 7.8 (6122 reviews) | Not enough data | 

#### Task Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Task Prioritization** | 8.5 (7075 reviews) | Not enough data | 
| **To-Do Lists** | 8.5 (6983 reviews) | Not enough data | 
| **Dependencies** | 8.1 (6640 reviews) | Not enough data | 
| **Recurring Tasks** | 8.2 (6470 reviews) | Not enough data | 

#### Generative AI

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **AI Text Generation** | 6.2 (2416 reviews) | Not enough data | 
| **AI Text Summarization** | 6.2 (2418 reviews) | Not enough data | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 7.7/10 | 4645 |
| **TeamDynamix IT Service Management** | N/A | N/A |

#### Automation

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Workflows** | 8.5 (4261 reviews) | Not enough data | 
| **Customization** | 8.3 (4211 reviews) | Not enough data | 
| **Data repository** | 8.1 (3949 reviews) | Not enough data | 

#### Administration

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Permissions** | 8.2 (4110 reviews) | Not enough data | 
| **Procedures** | 8.1 (3888 reviews) | Not enough data | 
| **Remote Work** | 8.8 (4108 reviews) | Not enough data | 

#### Project management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Task Prioritization** | 8.7 (4175 reviews) | Not enough data | 
| **Dependencies** | 8.2 (3899 reviews) | Not enough data | 
| **Planning** | 8.6 (4185 reviews) | Not enough data | 
| **Views** | 8.3 (4035 reviews) | Not enough data | 
| **Scheduling** | 8.4 (3954 reviews) | Not enough data | 
| **Critical Path** | 8.0 (3628 reviews) | Not enough data | 
| **Dashboards** | 8.3 (4079 reviews) | Not enough data | 

#### Workload

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Resource Allocation** | 8.0 (3700 reviews) | Not enough data | 
| **Workspace** | 8.3 (3945 reviews) | Not enough data | 
| **Configuration** | 8.0 (3742 reviews) | Not enough data | 
| **Insights** | 7.9 (3559 reviews) | Not enough data | 

#### Communication & Collaboration

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Communication Channels** | 8.1 (3727 reviews) | Not enough data | 
| **Document Management** | 8.3 (3925 reviews) | Not enough data | 
| **Collaboration** | 8.8 (4126 reviews) | Not enough data | 

#### Cost Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Project Budgeting** | 7.7 (3432 reviews) | Not enough data | 
| **Time & Expense** | 7.8 (3425 reviews) | Not enough data | 
| **Profitability** | 7.5 (3236 reviews) | Not enough data | 

#### Integration

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Front Office** | 7.4 (3279 reviews) | Not enough data | 
| **Back Office** | 7.4 (3329 reviews) | Not enough data | 
| **External data** | 7.4 (3360 reviews) | Not enough data | 

#### Generative AI

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **AI Text Generation** | 6.5 (1656 reviews) | Not enough data | 
| **AI Text Summarization** | 6.5 (1662 reviews) | Not enough data | 

#### Agentic AI - Work Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 5.8 (364 reviews) | Not enough data | 
| **Multi-step Planning** | 6.0 (363 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (362 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.9 (360 reviews) | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 7.7/10 | 8193 |
| **TeamDynamix IT Service Management** | N/A | N/A |

#### Communication

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Chat** | 7.2 (5666 reviews) | Not enough data | 
| **Discussions** | 7.6 (6049 reviews) | Not enough data | 
| **External** | 7.5 (5806 reviews) | Not enough data | 
| **Feedback** | 7.7 (5832 reviews) | Not enough data | 
| **Announcements** | Feature Not Available | Not enough data | 

#### Content & Documents

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **File Sharing** | 8.4 (7189 reviews) | Not enough data | 
| **Notes** | 8.4 (7128 reviews) | Not enough data | 
| **Search** | 8.0 (6873 reviews) | Not enough data | 
| **Versioning** | 7.8 (6098 reviews) | Not enough data | 

#### Controls

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Custom Views** | 8.0 (6471 reviews) | Not enough data | 
| **Followers** | 7.6 (5489 reviews) | Not enough data | 
| **User Management** | 8.2 (6805 reviews) | Not enough data | 
| **Calendars** | Feature Not Available | Not enough data | 
| **Public Sharing** | 7.9 (6087 reviews) | Not enough data | 

#### Project Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Task Management** | 8.8 (7432 reviews) | Not enough data | 
| **Planning** | 8.7 (7303 reviews) | Not enough data | 
| **Visibility** | 8.6 (7171 reviews) | Not enough data | 
| **Integration** | 7.9 (6152 reviews) | Not enough data | 

#### Remote Collaboration

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Alignment** | 8.4 (6563 reviews) | Not enough data | 
| **Accountability** | 8.5 (6743 reviews) | Not enough data | 
| **Connectivity** | 8.4 (6632 reviews) | Not enough data | 
| **Offline Mode** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **AI Text Generation** | 6.3 (2275 reviews) | Not enough data | 
| **AI Text Summarization** | 6.3 (2280 reviews) | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Multi-step Planning** | 5.7 (428 reviews) | Not enough data | 
| **Cross-system Integration** | 5.6 (430 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | N/A | N/A |
| **TeamDynamix IT Service Management** | 8.1/10 | 23 |

#### Incident Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.0 (22 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.2 (21 reviews) | 
| **Ticket Notifications** | Not enough data | 8.7 (23 reviews) | 
| **Knowledge Base** | Not enough data | 8.9 (22 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.5 (21 reviews) | 

#### Reporting

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Dashboards** | Not enough data | 8.4 (22 reviews) | 
| **Time Tracking** | Not enough data | 8.0 (17 reviews) | 
| **Surveys** | Not enough data | 8.1 (21 reviews) | 

#### Access & Usability

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Mobile** | Not enough data | 6.6 (17 reviews) | 
| **Self Service** | Not enough data | 8.3 (21 reviews) | 
| **Active Directory** | Not enough data | 7.6 (19 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.2 (13 reviews) | 

#### Agentic AI - Service Desk

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Project and Portfolio Management Software](https://www.g2.com/categories/project-and-portfolio-management)

**Unique to Smartsheet (7):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Work Management Software](https://www.g2.com/categories/work-management), [Marketing Calendar  Software](https://www.g2.com/categories/marketing-calendar), [Privacy Impact Assessment (PIA) Software](https://www.g2.com/categories/privacy-impact-assessment-pia), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Task Management Software](https://www.g2.com/categories/task-management-software), [Project Management Software](https://www.g2.com/categories/project-management)

**Unique to TeamDynamix IT Service Management (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Small-Business** | 33.6% | 11.3% | 
| **Mid-Market** | 41.3% | 40.3% | 
| **Enterprise** | 25.1% | 48.4% | 

### By Industry

#### Smartsheet

- **Information Technology and Services:** 7.6%
- **Construction:** 7.3%
- **Hospital & Health Care:** 5.2%
- **Computer Software:** 4.6%
- **Marketing and Advertising:** 4.6%
- **Non-Profit Organization Management:** 2.8%
- **Higher Education:** 2.8%
- **Financial Services:** 2.5%
- **Biotechnology:** 2.4%
- **Manufacturing:** 2.3%
- **Other:** 57.9%

#### TeamDynamix IT Service Management

- **Higher Education:** 58.1%
- **Education Management:** 14.5%
- **Information Technology and Services:** 6.5%
- **Government Administration:** 6.5%
- **Retail:** 1.6%
- **Museums and Institutions:** 1.6%
- **Management Consulting:** 1.6%
- **Hospital & Health Care:** 1.6%
- **Food & Beverages:** 1.6%
- **Financial Services:** 1.6%
- **Other:** 4.8%

---
## Alternatives

### Alternatives to Smartsheet

- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15339 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4528 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13614 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12302 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1212 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5481 reviews)
- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1626 reviews)
- [Workfront](https://www.g2.com/products/workfront/reviews) — 4.1/5 stars (1220 reviews)
- [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) — 4.3/5 stars (548 reviews)
- [GanttPRO](https://www.g2.com/products/ganttpro-ganttpro/reviews) — 4.8/5 stars (581 reviews)

### Alternatives to TeamDynamix IT Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1334 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1863 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (976 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (776 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (745 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12302 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4528 reviews)
- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1626 reviews)
- [Scoro](https://www.g2.com/products/scoro/reviews) — 4.5/5 stars (495 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15339 reviews)

---
## Top Discussions

### Smartsheet

- Title: [What can smartsheet be used for?](https://www.g2.com/discussions/what-can-smartsheet-be-used-for) — 57 comments
  > **Top comment:** "It has a wide range of functionalities for project management or even asset management. "
- Title: [Why is smartsheet bad?](https://www.g2.com/discussions/why-is-smartsheet-bad) — 34 comments
  > **Top comment:** "This is a question that begs more context. What are you looking to have that Smartsheet does not provide? Conversely, anytime you choose a tool, you need to..."
- Title: [Can I use smartsheet for free?](https://www.g2.com/discussions/can-i-use-smartsheet-for-free) — 10 comments, 1 upvote
  > **Top comment:** "Yes, the basic functionality works for free. "
- Title: [Is smartsheet good?](https://www.g2.com/discussions/is-smartsheet-good) — 8 comments, 5 upvotes
  > **Top comment:** "No, Smartsheet is GREAT!!!  Far exceeds anything Excel can do!!!!!"
- Title: [Will there be document capability in the future?](https://www.g2.com/discussions/will-there-be-document-capability-in-the-future) — 5 comments, 1 upvote
  > **Top comment:** "You can add any Word docs or Excel spreadsheets as attachments to your worksheet instead of at a line level.  Click the paperclip on the far right side of..."

### TeamDynamix IT Service Management

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/smartsheet-vs-teamdynamix-it-service-management)