# Smartsheet vs TeamDynamix IT Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Smartsheet excels in providing a centralized platform for project management, allowing teams to store all project information in one easily accessible place. Users appreciate the automated notifications that help keep everyone on track without the need for constant reminders.
- **Users say** that TeamDynamix IT Service Management offers a clear UI/UX, making it particularly user-friendly for those new to ITSM solutions. The powerful integrations and APIs are highlighted as beneficial for enhancing both end-user and licensed user experiences.
- **Reviewers mention** that Smartsheet's reporting capabilities are a standout feature, with users finding it easy to create reports and visualize crucial data through dashboards. This functionality is particularly praised for its role in tracking KPIs effectively.
- **According to verified reviews** , TeamDynamix shines in customer support, with users noting the incredible technical knowledge of the support team and the quality of training provided. This level of support is seen as a significant advantage for organizations looking to scale their ITSM processes.
- **G2 reviewers highlight** that while Smartsheet has a higher overall satisfaction score, TeamDynamix's recent upgrades and roadmap goals indicate a commitment to continuous improvement, which users find reassuring as they adapt to the platform.
- **Users report** that Smartsheet's ease of setup is a major plus, with many finding the onboarding process intuitive and straightforward. In contrast, some TeamDynamix users have noted challenges with setup, although they appreciate the no-code/low-code options available for customization.



| | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 22,078 | 62 | 
| **Largest Market Segment** | Mid-Market (41.3% of reviews) | Enterprise (48.4% of reviews) | 
| **Entry Level Price** | $9.00 1 user Per Month | No pricing available | 

---
## Top Pros & Cons

### Smartsheet

Pros:
- Ease of Use (2831 reviews)
- Project Management (2212 reviews)

Cons:
- Learning Curve (1453 reviews)
- Missing Features (1197 reviews)

### TeamDynamix IT Service Management

**Not enough data**

---
## Ratings Comparison
| Rating | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
  | **Meets Requirements** | 8.5 (18502 reviews) | 8.5 (51 reviews) | 
  | **Ease of Use** | 8.4 (18763 reviews) | 8.4 (51 reviews) | 
  | **Ease of Setup** | 8.3 (10502 reviews) | 7.5 (33 reviews) | 
  | **Ease of Admin** | 8.5 (7928 reviews) | 7.9 (33 reviews) | 
  | **Quality of Support** | 8.3 (14321 reviews) | 9.3 (50 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.6 (7386 reviews) | 9.5 (31 reviews) | 
  | **Product Direction (% positive)** | 8.6 (17941 reviews) | 9.5 (47 reviews) | 

---
## Pricing

### Smartsheet

#### Entry-Level Pricing

Plan: Pro

Price: $9.00 1 user Per Month

Description: For people and teams that want to track, share, and manage projects.

Includes:

Key Features:
- Up to 10 editors (paid license required to edit)
-  Unlimited free viewers
-   Unlimited sheets, reports, and forms

[Browse all 3 editions](https://www.g2.com/products/smartsheet/pricing)

#### Free Trial

Yes

### TeamDynamix IT Service Management

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Project Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 7.7/10 | 11202 |
| **TeamDynamix IT Service Management** | N/A | N/A |

#### Tasks

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Creation & Assignment** | 8.7 (10146 reviews) ✓ Verified | Not enough data | 
| **Due Dates** | 8.8 (10157 reviews) ✓ Verified | Not enough data | 
| **Task Prioritization** | 8.5 (9842 reviews) ✓ Verified | Not enough data | 
| **To-Do Lists** | 8.5 (9514 reviews) ✓ Verified | Not enough data | 
| **Dependencies** | 8.1 (9304 reviews) ✓ Verified | Not enough data | 
| **Mass Updates** | Feature Not Available | Not enough data | 
| **Drag & Drop** | 8.2 (9364 reviews) ✓ Verified | Not enough data | 
| **Recurring Tasks** | 8.0 (8820 reviews) ✓ Verified | Not enough data | 

#### Projects

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Planning** | 8.6 (9354 reviews) ✓ Verified | Not enough data | 
| **Project Map** | 8.3 (8658 reviews) ✓ Verified | Not enough data | 
| **GANTT** | 8.2 (8785 reviews) ✓ Verified | Not enough data | 
| **Calendar View** | 8.0 (8697 reviews) ✓ Verified | Not enough data | 
| **Views** | 8.2 (8944 reviews) ✓ Verified | Not enough data | 
| **Project Budgeting** | 7.6 (7617 reviews) ✓ Verified | Not enough data | 
| **Issue Tracking** | 8.0 (8334 reviews) ✓ Verified | Not enough data | 
| **Templates** | 8.1 (8905 reviews) ✓ Verified | Not enough data | 
| **Critical Path** | 7.8 (7850 reviews) ✓ Verified | Not enough data | 
| **Time & Expense** | 7.6 (7459 reviews) ✓ Verified | Not enough data | 
| **Methodologies** | 7.6 (7275 reviews) ✓ Verified | Not enough data | 

#### Resource Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Resource Definiton** | 7.6 (7748 reviews) ✓ Verified | Not enough data | 
| **Capacity** | 7.6 (7825 reviews) ✓ Verified | Not enough data | 
| **Scheduling** | 8.1 (8470 reviews) ✓ Verified | Not enough data | 

#### Project Monitoring

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Baselining / KPIs** | 7.8 (7473 reviews) ✓ Verified | Not enough data | 
| **Resource Allocation** | 7.7 (7579 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.2 (8750 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **AI Text Generation** | 6.1 (3072 reviews) | Not enough data | 
| **AI Text Summarization** | 6.1 (3054 reviews) | Not enough data | 

#### Agentic AI - Project Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 5.6 (930 reviews) | Not enough data | 
| **Multi-step Planning** | 5.9 (928 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (965 reviews) | Not enough data | 
| **Adaptive Learning** | 5.7 (918 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.7 (917 reviews) | Not enough data | 
| **Proactive Assistance** | 5.6 (916 reviews) | Not enough data | 
| **Decision Making** | 5.8 (918 reviews) | Not enough data | 

### Project and Portfolio Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 7.8/10 | 6237 |
| **TeamDynamix IT Service Management** | 7.6/10 | 27 |

#### Portfolio Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Portfolio Types** | 7.9 (4814 reviews) | 7.3 (22 reviews) ✓ Verified | 
| **Planning** | 8.5 (5531 reviews) | 7.5 (22 reviews) ✓ Verified | 
| **Alignment** | 8.1 (5003 reviews) | 7.2 (19 reviews) ✓ Verified | 
| **Portfolio Mix** | 7.7 (4603 reviews) | 7.0 (17 reviews) ✓ Verified | 

#### Project Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Dependencies** | 8.2 (5423 reviews) | 7.3 (24 reviews) ✓ Verified | 
| **Priorities** | 8.3 (5501 reviews) | 8.0 (26 reviews) ✓ Verified | 
| **Lean Management** | 7.7 (4625 reviews) | 7.4 (17 reviews) ✓ Verified | 

#### Resource Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Definition** | 7.8 (4754 reviews) | 7.9 (22 reviews) ✓ Verified | 
| **Allocation** | 7.8 (4826 reviews) | 8.2 (21 reviews) ✓ Verified | 
| **Optimization** | 7.9 (4778 reviews) | 7.8 (20 reviews) ✓ Verified | 

#### Data & Analytics

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Data Consolidation** | 8.1 (4992 reviews) | 8.0 (18 reviews) ✓ Verified | 
| **Visualizations** | 8.0 (5165 reviews) | 7.1 (20 reviews) ✓ Verified | 
| **Performance** | 8.1 (5076 reviews) | 8.3 (21 reviews) ✓ Verified | 
| **Risk Analysis** | 7.5 (4447 reviews) | 7.0 (18 reviews) ✓ Verified | 

#### Strategy - Project and Portfolio Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Simulation** | 6.7 (2051 reviews) | Not enough data | 
| **Tracking** | 7.6 (2084 reviews) | Not enough data | 
| **Planning** | 7.9 (2065 reviews) | Not enough data | 
| **Objectives** | 7.6 (2058 reviews) | Not enough data | 
| **Visiblity** | 7.8 (2054 reviews) | Not enough data | 
| **Alignment** | 7.6 (2054 reviews) | Not enough data | 
| **Risk Management** | 7.2 (2034 reviews) | Not enough data | 
| **Implementation** | 7.6 (2048 reviews) | Not enough data | 
| **Optimization** | 7.5 (2036 reviews) | Not enough data | 
| **Prioritization** | 7.8 (2043 reviews) | Not enough data | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | N/A | N/A |
| **TeamDynamix IT Service Management** | 7.8/10 | 37 |

#### Administration

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Change Management** | Not enough data | 7.6 (31 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 7.0 (28 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 7.7 (34 reviews) ✓ Verified | 

#### Service Desk

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Help Desk** | Not enough data | 8.9 (34 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 8.1 (33 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.0 (35 reviews) ✓ Verified | 

#### Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Reporting** | Not enough data | 7.4 (29 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.0 (27 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 7.8 (23 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 7.2 (23 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 6.3 (15 reviews) ✓ Verified | 

#### Functionality

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Ticketing System** | Not enough data | 8.9 (29 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 7.8 (19 reviews) ✓ Verified | 
| **Alerting** | Not enough data | 7.9 (24 reviews) ✓ Verified | 
| **Automation** | Not enough data | 7.9 (26 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Workflow Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 6.8/10 | 5899 |
| **TeamDynamix IT Service Management** | N/A | N/A |

#### Setup

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Activities** | 8.3 (5168 reviews) | Not enough data | 
| **Flows** | Feature Not Available | Not enough data | 
| **Dependencies** | 8.1 (5026 reviews) | Not enough data | 
| **Notifications** | 8.5 (5422 reviews) | Not enough data | 

#### Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Updates** | Feature Not Available | Not enough data | 
| **Audit Trail** | 8.1 (4667 reviews) | Not enough data | 
| **Integration** | 7.5 (4373 reviews) | Not enough data | 

#### Generative AI

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **AI Text Generation** | 6.3 (1818 reviews) | Not enough data | 

#### Agentic AI - Workflow Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 5.9 (407 reviews) | Not enough data | 
| **Multi-step Planning** | 5.9 (408 reviews) | Not enough data | 
| **Cross-system Integration** | 5.9 (405 reviews) | Not enough data | 
| **Adaptive Learning** | 5.9 (400 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.9 (399 reviews) | Not enough data | 
| **Proactive Assistance** | 5.9 (401 reviews) | Not enough data | 
| **Decision Making** | 6.2 (404 reviews) | Not enough data | 

### Privacy Impact Assessment (PIA)

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | N/A | N/A |
| **TeamDynamix IT Service Management** | N/A | N/A |

#### Functionality

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Centralized platform** | Feature Not Available | Not enough data | 
| **Tracking** | Feature Not Available | Not enough data | 
| **Templates** | Feature Not Available | Not enough data | 
| **Workflow** | Feature Not Available | Not enough data | 
| **Reporting and analytics** | Feature Not Available | Not enough data | 

### IT Asset Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | N/A | N/A |
| **TeamDynamix IT Service Management** | 7.7/10 | 16 |

#### Asset Inventory

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Hardware Asset Inventory** | Not enough data | 7.9 (14 reviews) | 
| **Software Asset Inventory** | Not enough data | 7.4 (12 reviews) | 
| **Cloud Asset Inventory** | Not enough data | 8.2 (10 reviews) | 
| **Mobile Asset Inventory** | Not enough data | 8.2 (10 reviews) | 
| **Asset Discovery** | Not enough data | 6.3 (12 reviews) | 

#### Generative AI

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - IT Asset Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Central Dashboard** | Not enough data | 7.7 (14 reviews) | 
| **Asset Policy Management** | Not enough data | 7.6 (11 reviews) | 
| **Risk Management** | Not enough data | 7.8 (9 reviews) | 
| **Integrations** | Not enough data | 8.0 (11 reviews) | 

### Marketing Calendar

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 7.7/10 | 1388 |
| **TeamDynamix IT Service Management** | N/A | N/A |

#### Platform Basics

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Drag & Drop Scheduling** | 8.3 (1038 reviews) | Not enough data | 
| **Project and Task Lists Organization** | 8.7 (1228 reviews) | Not enough data | 
| **Project Templates** | 8.5 (1169 reviews) | Not enough data | 
| **Budgeting and Cost Estimation** | 8.0 (1006 reviews) | Not enough data | 
| **Team Member Roles** | 8.6 (1167 reviews) | Not enough data | 
| **Automated Alerts and Notficiations** | 8.7 (1194 reviews) | Not enough data | 

#### Content Planning

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Content Organization** | 8.6 (1185 reviews) | Not enough data | 
| **Task Assignment** | 8.9 (1239 reviews) | Not enough data | 
| **Content Scheduling** | 8.6 (1118 reviews) | Not enough data | 

#### Marketing Campaign Performance

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Performance and ROI Tracking** | 8.0 (882 reviews) | Not enough data | 
| **Activity Tracking** | 8.4 (1034 reviews) | Not enough data | 

#### Agentic AI - Marketing Calendar

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 5.1 (43 reviews) | Not enough data | 
| **Multi-step Planning** | 5.3 (46 reviews) | Not enough data | 
| **Cross-system Integration** | 5.2 (46 reviews) | Not enough data | 
| **Proactive Assistance** | 5.0 (45 reviews) | Not enough data | 

#### Other Features

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Integrations** | 7.9 (988 reviews) | Not enough data | 
| **Reporting** | 8.3 (1015 reviews) | Not enough data | 

### Task Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 7.9/10 | 7977 |
| **TeamDynamix IT Service Management** | N/A | N/A |

#### Task Creation

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Creation & Assignment** | 8.7 (7325 reviews) | Not enough data | 
| **Due Dates** | 8.8 (7407 reviews) | Not enough data | 
| **Drag & Drop** | 8.3 (6933 reviews) | Not enough data | 
| **Mass Updates** | 7.8 (6122 reviews) | Not enough data | 

#### Task Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Task Prioritization** | 8.5 (7076 reviews) | Not enough data | 
| **To-Do Lists** | 8.5 (6984 reviews) | Not enough data | 
| **Dependencies** | 8.1 (6638 reviews) | Not enough data | 
| **Recurring Tasks** | 8.2 (6469 reviews) | Not enough data | 

#### Generative AI

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **AI Text Generation** | 6.2 (2416 reviews) | Not enough data | 
| **AI Text Summarization** | 6.2 (2418 reviews) | Not enough data | 

### Work Management

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 7.7/10 | 4653 |
| **TeamDynamix IT Service Management** | N/A | N/A |

#### Automation

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Workflows** | 8.5 (4263 reviews) | Not enough data | 
| **Customization** | 8.3 (4211 reviews) | Not enough data | 
| **Data repository** | 8.1 (3950 reviews) | Not enough data | 

#### Administration

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Permissions** | 8.2 (4111 reviews) | Not enough data | 
| **Procedures** | 8.1 (3888 reviews) | Not enough data | 
| **Remote Work** | 8.8 (4111 reviews) | Not enough data | 

#### Project management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Task Prioritization** | 8.7 (4177 reviews) | Not enough data | 
| **Dependencies** | 8.2 (3899 reviews) | Not enough data | 
| **Planning** | 8.6 (4188 reviews) | Not enough data | 
| **Views** | 8.3 (4036 reviews) | Not enough data | 
| **Scheduling** | 8.4 (3956 reviews) | Not enough data | 
| **Critical Path** | 8.0 (3628 reviews) | Not enough data | 
| **Dashboards** | 8.3 (4079 reviews) | Not enough data | 

#### Workload

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Resource Allocation** | 8.0 (3701 reviews) | Not enough data | 
| **Workspace** | 8.3 (3946 reviews) | Not enough data | 
| **Configuration** | 8.0 (3742 reviews) | Not enough data | 
| **Insights** | 7.9 (3559 reviews) | Not enough data | 

#### Communication & Collaboration

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Communication Channels** | 8.1 (3727 reviews) | Not enough data | 
| **Document Management** | 8.3 (3926 reviews) | Not enough data | 
| **Collaboration** | 8.8 (4127 reviews) | Not enough data | 

#### Cost Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Project Budgeting** | 7.7 (3432 reviews) | Not enough data | 
| **Time & Expense** | 7.8 (3425 reviews) | Not enough data | 
| **Profitability** | 7.5 (3236 reviews) | Not enough data | 

#### Integration

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Front Office** | 7.4 (3279 reviews) | Not enough data | 
| **Back Office** | 7.4 (3329 reviews) | Not enough data | 
| **External data** | 7.4 (3360 reviews) | Not enough data | 

#### Generative AI

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **AI Text Generation** | 6.5 (1655 reviews) | Not enough data | 
| **AI Text Summarization** | 6.5 (1662 reviews) | Not enough data | 

#### Agentic AI - Work Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | 5.8 (364 reviews) | Not enough data | 
| **Multi-step Planning** | 6.0 (363 reviews) | Not enough data | 
| **Cross-system Integration** | 5.8 (362 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.9 (360 reviews) | Not enough data | 

### Project Collaboration

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | 7.7/10 | 8196 |
| **TeamDynamix IT Service Management** | N/A | N/A |

#### Communication

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Chat** | 7.2 (5667 reviews) | Not enough data | 
| **Discussions** | 7.6 (6049 reviews) | Not enough data | 
| **External** | 7.5 (5806 reviews) | Not enough data | 
| **Feedback** | 7.7 (5832 reviews) | Not enough data | 
| **Announcements** | Feature Not Available | Not enough data | 

#### Content & Documents

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **File Sharing** | 8.4 (7190 reviews) | Not enough data | 
| **Notes** | 8.4 (7128 reviews) | Not enough data | 
| **Search** | 8.0 (6873 reviews) | Not enough data | 
| **Versioning** | 7.8 (6098 reviews) | Not enough data | 

#### Controls

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Custom Views** | 8.0 (6472 reviews) | Not enough data | 
| **Followers** | 7.6 (5489 reviews) | Not enough data | 
| **User Management** | 8.2 (6807 reviews) | Not enough data | 
| **Calendars** | Feature Not Available | Not enough data | 
| **Public Sharing** | 7.9 (6087 reviews) | Not enough data | 

#### Project Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Task Management** | 8.8 (7433 reviews) | Not enough data | 
| **Planning** | 8.7 (7304 reviews) | Not enough data | 
| **Visibility** | 8.6 (7172 reviews) | Not enough data | 
| **Integration** | 7.9 (6153 reviews) | Not enough data | 

#### Remote Collaboration

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Alignment** | 8.4 (6564 reviews) | Not enough data | 
| **Accountability** | 8.5 (6743 reviews) | Not enough data | 
| **Connectivity** | 8.4 (6632 reviews) | Not enough data | 
| **Offline Mode** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **AI Text Generation** | 6.3 (2275 reviews) | Not enough data | 
| **AI Text Summarization** | 6.3 (2280 reviews) | Not enough data | 

#### Agentic AI - Project Collaboration

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Multi-step Planning** | 5.7 (429 reviews) | Not enough data | 
| **Cross-system Integration** | 5.6 (431 reviews) | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Smartsheet** | N/A | N/A |
| **TeamDynamix IT Service Management** | 8.1/10 | 23 |

#### Incident Management

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Automate Ticket Routing** | Not enough data | 8.0 (22 reviews) | 
| **Ticket Prioritization** | Not enough data | 8.2 (21 reviews) | 
| **Ticket Notifications** | Not enough data | 8.7 (23 reviews) | 
| **Knowledge Base** | Not enough data | 8.9 (22 reviews) | 
| **Knowledge Base/Ticket Integration** | Not enough data | 8.5 (21 reviews) | 

#### Reporting

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Dashboards** | Not enough data | 8.4 (22 reviews) | 
| **Time Tracking** | Not enough data | 8.0 (17 reviews) | 
| **Surveys** | Not enough data | 8.1 (21 reviews) | 

#### Access & Usability

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Mobile** | Not enough data | 6.6 (17 reviews) | 
| **Self Service** | Not enough data | 8.3 (21 reviews) | 
| **Active Directory** | Not enough data | 7.6 (19 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.2 (13 reviews) | 

#### Agentic AI - Service Desk

| Feature | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Feature Not Available | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Project and Portfolio Management Software](https://www.g2.com/categories/project-and-portfolio-management)

**Unique to Smartsheet (7):** [Project Collaboration Software](https://www.g2.com/categories/project-collaboration), [Work Management Software](https://www.g2.com/categories/work-management), [Marketing Calendar  Software](https://www.g2.com/categories/marketing-calendar), [Privacy Impact Assessment (PIA) Software](https://www.g2.com/categories/privacy-impact-assessment-pia), [Workflow Management Software](https://www.g2.com/categories/workflow-management), [Task Management Software](https://www.g2.com/categories/task-management-software), [Project Management Software](https://www.g2.com/categories/project-management)

**Unique to TeamDynamix IT Service Management (3):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [IT Asset Management Software](https://www.g2.com/categories/it-asset-management), [Service Desk Software](https://www.g2.com/categories/service-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Smartsheet | TeamDynamix IT Service Management | 
|---|---|---|
| **Small-Business** | 33.6% | 11.3% | 
| **Mid-Market** | 41.3% | 40.3% | 
| **Enterprise** | 25.1% | 48.4% | 

### By Industry

#### Smartsheet

- **Information Technology and Services:** 7.6%
- **Construction:** 7.3%
- **Hospital & Health Care:** 5.2%
- **Marketing and Advertising:** 4.6%
- **Computer Software:** 4.6%
- **Non-Profit Organization Management:** 2.8%
- **Higher Education:** 2.8%
- **Financial Services:** 2.5%
- **Biotechnology:** 2.4%
- **Manufacturing:** 2.3%
- **Other:** 57.9%

#### TeamDynamix IT Service Management

- **Higher Education:** 58.1%
- **Education Management:** 14.5%
- **Information Technology and Services:** 6.5%
- **Government Administration:** 6.5%
- **Retail:** 1.6%
- **Museums and Institutions:** 1.6%
- **Management Consulting:** 1.6%
- **Hospital & Health Care:** 1.6%
- **Food & Beverages:** 1.6%
- **Financial Services:** 1.6%
- **Other:** 4.8%

---
## Alternatives

### Alternatives to Smartsheet

- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15369 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12392 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4529 reviews)
- [Asana](https://www.g2.com/products/asana/reviews) — 4.4/5 stars (13635 reviews)
- [Teamwork.com](https://www.g2.com/products/teamwork-com/reviews) — 4.4/5 stars (1214 reviews)
- [Basecamp](https://www.g2.com/products/basecamp/reviews) — 4.1/5 stars (5485 reviews)
- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1626 reviews)
- [Workfront](https://www.g2.com/products/workfront/reviews) — 4.1/5 stars (1221 reviews)
- [Zoho Projects](https://www.g2.com/products/zoho-projects/reviews) — 4.3/5 stars (550 reviews)
- [GanttPRO](https://www.g2.com/products/ganttpro-ganttpro/reviews) — 4.8/5 stars (581 reviews)

### Alternatives to TeamDynamix IT Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1335 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1862 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (977 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (778 reviews)
- [SysAid](https://www.g2.com/products/sysaid/reviews) — 4.5/5 stars (747 reviews)
- [ClickUp](https://www.g2.com/products/clickup/reviews) — 4.6/5 stars (12392 reviews)
- [Wrike](https://www.g2.com/products/wrike/reviews) — 4.2/5 stars (4529 reviews)
- [Microsoft Project & Portfolio Management](https://www.g2.com/products/microsoft-microsoft-project-portfolio-management/reviews) — 4.0/5 stars (1626 reviews)
- [Scoro](https://www.g2.com/products/scoro/reviews) — 4.5/5 stars (495 reviews)
- [monday Work Management](https://www.g2.com/products/monday-com/reviews) — 4.7/5 stars (15369 reviews)

---
## Top Discussions

### Smartsheet

- Title: [What can smartsheet be used for?](https://www.g2.com/discussions/what-can-smartsheet-be-used-for) — 57 comments
  > **Top comment:** "It has a wide range of functionalities for project management or even asset management. "
- Title: [Why is smartsheet bad?](https://www.g2.com/discussions/why-is-smartsheet-bad) — 34 comments
  > **Top comment:** "This is a question that begs more context. What are you looking to have that Smartsheet does not provide? Conversely, anytime you choose a tool, you need to..."
- Title: [Can I use smartsheet for free?](https://www.g2.com/discussions/can-i-use-smartsheet-for-free) — 10 comments, 1 upvote
  > **Top comment:** "Yes, the basic functionality works for free. "
- Title: [Is smartsheet good?](https://www.g2.com/discussions/is-smartsheet-good) — 8 comments, 6 upvotes
  > **Top comment:** "No, Smartsheet is GREAT!!!  Far exceeds anything Excel can do!!!!!"
- Title: [Will there be document capability in the future?](https://www.g2.com/discussions/will-there-be-document-capability-in-the-future) — 5 comments, 1 upvote
  > **Top comment:** "You can add any Word docs or Excel spreadsheets as attachments to your worksheet instead of at a line level.  Click the paperclip on the far right side of..."

### TeamDynamix IT Service Management

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/smartsheet-vs-teamdynamix-it-service-management)