Introducing G2.ai, the future of software buying.Try now
Compare ScreenSteps and UpKeep 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
eWorkOrders CMMS
Visit Website
At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (49.5% of reviews)
Entry-Level Pricing
Starting at $100.00 10 User Per Month
$20.00
ScreenSteps
Star Rating
(54)4.7 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $100.00 10 User Per Month
Browse all 4 pricing plansUpKeep
Star Rating
(1,073)4.5 out of 5
Market Segments
Mid-Market (49.5% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00
Free Trial is available
Browse all 4 pricing plansScreenSteps vs UpKeep
When assessing the two solutions, reviewers found ScreenSteps easier to use, set up, and administer. Reviewers also preferred doing business with ScreenSteps overall.
- Reviewers felt that ScreenSteps meets the needs of their business better than UpKeep.
- When comparing quality of ongoing product support, reviewers felt that ScreenSteps is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of UpKeep over ScreenSteps.
Pricing
Entry-Level Pricing
ScreenSteps
Answer Plan
Starting at $100.00
10 User Per Month
Ideal for teams who want to create a basic knowledge base to answer user questions.
- Online Knowledge Base
- Desktop Authoring Tool
- Implementation & Training Courses
UpKeep
Essential
$20.00
Teams looking to track assets and create fundamental preventive maintenance schedules with procedures.
- Unlimited work orders
- Schedule Preventative Maintenance
- Custom tasks
Free Trial
ScreenSteps
Free Trial is available
UpKeep
Free Trial is available
Ratings
Meets Requirements
9.2
38
8.8
812
Ease of Use
9.2
38
9.0
826
Ease of Setup
9.3
28
8.6
652
Ease of Admin
9.2
30
8.9
635
Quality of Support
9.6
33
9.0
765
Has the product been a good partner in doing business?
9.7
29
9.0
617
Product Direction (% positive)
8.1
36
9.4
769
Features by Category
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Knowledge Management
9.7
6
Not enough data
9.7
5
Not enough data
8.3
5
Not enough data
Compliance
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Customer Support
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Data Security
Feature Not Available
Not enough data
8.0
5
Not enough data
8.7
5
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
9.0
5
Not enough data
9.2
6
Not enough data
Generative AI
Not enough data
Not enough data
Guide Options
9.7
5
Not enough data
9.7
6
Not enough data
9.3
5
Not enough data
9.7
5
Not enough data
9.4
6
Not enough data
Guide Tools
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Access Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Task Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Checklist Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Availability
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Knowledge Pages
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
Not enough data
Not enough data
9.7
5
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Asset Definition
Not enough data
8.8
146
Not enough data
8.6
142
Not enough data
8.2
140
Not enough data
8.5
141
Asset Tracking
Not enough data
8.6
135
Not enough data
8.7
140
Not enough data
8.7
143
Inventory
Not enough data
8.5
148
Not enough data
8.1
139
Not enough data
8.2
132
Depreciation
Not enough data
8.1
120
Not enough data
8.1
118
Not enough data
7.2
104
Not enough data
7.5
105
Maintenance
Not enough data
8.8
146
Not enough data
8.8
145
Not enough data
8.5
134
Not enough data
8.8
142
Not enough data
8.6
144
Not enough data
8.5
140
Field Service
Not enough data
8.6
135
Not enough data
8.7
139
Not enough data
8.0
123
Monitoring
Not enough data
8.6
140
Not enough data
8.4
136
Not enough data
8.1
131
Contract & Warranty
Not enough data
7.8
111
Not enough data
7.9
113
Not enough data
7.6
106
Analytics
Not enough data
8.3
129
Not enough data
8.4
128
Not enough data
8.1
125
Integration
Not enough data
7.3
105
Not enough data
7.2
99
Not enough data
7.4
104
Agentic AI - Enterprise Asset Management (EAM)
Not enough data
4.2
12
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Facility Management
Not enough data
5.1
17
Facility Management Platform Features
Not enough data
8.9
44
Not enough data
8.3
44
Not enough data
6.9
43
Not enough data
7.0
42
Not enough data
7.2
41
Not enough data
8.5
42
Not enough data
6.4
42
Not enough data
8.3
43
Not enough data
8.3
39
Not enough data
8.3
42
CMMS Platform Features
Not enough data
9.2
490
|
Verified
Not enough data
8.8
456
|
Verified
Not enough data
8.1
357
|
Verified
Not enough data
8.1
398
|
Verified
Not enough data
8.2
372
|
Verified
Not enough data
8.4
406
|
Verified
Not enough data
8.4
415
|
Verified
Not enough data
7.9
324
|
Verified
Not enough data
7.7
351
|
Verified
Not enough data
8.2
434
|
Verified
Categories
Categories
Shared Categories
ScreenSteps and UpKeep share no categories
Unique Categories
ScreenSteps is categorized as Knowledge Base, Work Instructions, Contact Center Knowledge Base, and Standard Operating Procedures
Reviews
Reviewers' Company Size
ScreenSteps
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
UpKeep
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
43.1%
Non-Profit Organization Management
5.9%
Financial Services
5.9%
Banking
5.9%
Real Estate
3.9%
Other
35.3%
Facilities Services
9.6%
Hospitality
5.0%
Manufacturing
4.8%
Food & Beverages
4.2%
Food Production
3.9%
Other
72.5%
Discussions
What does ScreenSteps do?
2 Comments
PP
Screensteps is my go-to app for all the documentation I create. Adding screenshots to step-by-step narrative gives the visual while also teaching the steps. Read more
ScreenSteps has no more discussions with answers
Is there a way to track an asset and how much is spent on it?
1 Comment
RC
Hi Dylan! That's a great question and the answer is absolutely!
The best maintenance teams we know constantly make the mental decision of whether to...Read more
Which types of users are considered free users?
1 Comment
RC
Hi there!! There are three user types that do not require a paid UpKeep license:
1. View Only Users — These users are typically supervisors who log in...Read more
Which types of users are considered paid users?
1 Comment
RC
Hi there!!
There are three user types that require a paid UpKeep license:
1. Admin Users — These users have the ability to add others to the account,...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
