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At a Glance
Market Segments
Small-Business (65.9% of reviews)
Small-Business (89.6% of reviews)
Entry-Level Pricing
No pricing available
$129.00 Per Month
ScreenConnect
Star Rating
(488)4.7 out of 5
Market Segments
Small-Business (65.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about ScreenConnectSyncro
Star Rating
(388)4.5 out of 5
Market Segments
Small-Business (89.6% of reviews)
Pros & Cons
Entry-Level Pricing
$129.00 Per Month
Free Trial is available
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that ConnectWise ScreenConnect excels in "Session Recording" with a score of 9.1, while Syncro falls short with a score of 7.3. Reviewers mention that the ability to record sessions is crucial for training and quality assurance, making ScreenConnect a preferred choice for businesses focused on these aspects.
- Reviewers mention that ConnectWise ScreenConnect's "Unattended Remote Access" feature scores 9.2, providing a seamless experience for users needing to access devices without supervision. In contrast, Syncro's score of 8.9 indicates it still performs well but lacks some of the advanced functionalities that ScreenConnect offers.
- Users on G2 highlight the superior "Screen Sharing" capabilities of ConnectWise ScreenConnect, which received a score of 9.7 compared to Syncro's 8.5. Reviewers say that the clarity and reliability of ScreenConnect's screen sharing make it a standout for remote support scenarios.
- G2 users report that ConnectWise ScreenConnect's "Multi-Monitor Support" is rated at 8.9, which is significantly better than Syncro's 8.1. Reviewers mention that this feature is essential for technicians who need to manage multiple screens during remote sessions, enhancing productivity.
- Users say that ConnectWise ScreenConnect's "Quality of Support" is rated at 8.8, which is higher than Syncro's 8.4. Reviewers mention that responsive and knowledgeable support can make a significant difference in resolving issues quickly, making ScreenConnect a more reliable partner for businesses.
- Reviewers mention that ConnectWise ScreenConnect's "File Sharing" feature scores 9.3, while Syncro's is at 8.3. Users report that the ease of sharing files during remote sessions is a critical factor, and ScreenConnect's superior performance in this area is often highlighted in user reviews.
Pricing
Entry-Level Pricing
ScreenConnect
No pricing availableSyncro
Core
$129.00
Per Month
Pricing per user / month
- Fully integrated RMM & PSA
- Unlimited RMM agents for Windows & Mac devices
- Powerful scripting engine
Free Trial
ScreenConnect
Free Trial is available
Syncro
Free Trial is available
Ratings
Meets Requirements
9.3
402
8.8
331
Ease of Use
9.3
405
8.8
338
Ease of Setup
8.9
330
8.7
299
Ease of Admin
8.9
327
8.9
252
Quality of Support
8.8
345
8.5
307
Has the product been a good partner in doing business?
9.1
312
9.1
247
Product Direction (% positive)
8.7
398
9.0
329
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inventory Management - Remote Monitoring & Management (RMM)
Not enough data
8.8
283
Not enough data
8.6
44
Not enough data
7.9
31
Monitoring and Management
Not enough data
8.8
277
Not enough data
8.5
273
Not enough data
8.2
268
Not enough data
8.1
275
Not enough data
8.7
37
IT Operations & Workflow - Remote Monitoring & Management (RMM)
Not enough data
8.7
41
Service Management
Not enough data
8.6
270
Not enough data
8.1
31
Not enough data
8.9
48
Agentic AI - Remote Monitoring & Management (RMM)
Not enough data
5.8
26
Not enough data
5.5
25
Not enough data
6.0
26
Not enough data
5.6
26
Not enough data
5.3
25
Not enough data
5.2
25
Not enough data
5.3
25
Presenter Tools
8.6
15
Not enough data
Feature Not Available
Not enough data
9.7
19
Not enough data
8.8
16
Not enough data
Conferencing Options
7.9
14
Not enough data
6.7
13
Not enough data
Feature Not Available
Not enough data
Application Tools
8.1
13
Not enough data
8.6
16
Not enough data
Feature Not Available
Not enough data
Agentic AI - Screen Sharing
Not enough data
Not enough data
Customer Management
Not enough data
8.4
153
Not enough data
7.0
144
Not enough data
6.3
142
Not enough data
7.4
149
Project Management
Not enough data
6.2
144
Not enough data
6.2
145
Not enough data
6.6
142
Not enough data
6.6
141
Accounting
Not enough data
6.9
142
Not enough data
7.7
147
Not enough data
7.3
148
Not enough data
6.4
136
Not enough data
6.1
134
Portfolio Management
Not enough data
6.3
134
Not enough data
6.2
133
Not enough data
6.3
134
Not enough data
6.1
131
Analytics
Not enough data
6.2
130
Not enough data
7.3
143
Not enough data
6.6
131
Administration
Not enough data
7.5
146
Not enough data
7.3
144
Not enough data
7.9
143
Platform
Not enough data
7.7
140
Not enough data
6.9
128
Not enough data
9.0
143
Not enough data
6.7
140
Not enough data
4.9
131
Generative AI
Not enough data
5.3
51
Not enough data
5.2
49
Artificial Intelligence - Professional Services Automation
Not enough data
5.3
12
Not enough data
5.1
13
Not enough data
6.2
15
Agentic AI - Professional Services Automation
Not enough data
5.6
13
Not enough data
5.6
12
Collaboration Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Meeting Coordination
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Software Type
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.6
44
8.4
200
9.2
43
8.4
198
9.0
40
7.2
180
9.3
46
8.9
205
9.1
45
8.2
194
8.9
46
8.1
199
Maintenance
9.3
46
8.9
211
8.8
35
7.6
173
Communication
8.9
43
8.0
191
7.6
29
5.2
162
Feature Not Available
5.1
163
8.2
37
6.2
169
Security
8.8
31
7.9
174
8.8
36
8.0
178
Device Support
8.0
40
6.5
179
8.8
40
7.7
185
8.8
40
7.7
189
Performance
8.3
38
7.8
200
Generative AI
Not enough data
5.7
85
Remote Support - Remote Video Support
8.3
5
Not enough data
8.0
5
Not enough data
9.3
5
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
9.3
5
Not enough data
System Control
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Vulnerability Prevention
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
8.9
95
8.4
186
8.7
87
8.6
193
8.4
89
8.4
194
8.7
78
7.0
170
8.9
81
7.3
161
9.3
106
9.2
192
Feature Not Available
8.5
186
Platform
9.0
97
7.9
185
7.8
81
Feature Not Available
7.9
82
8.0
183
9.5
107
Feature Not Available
Security
Feature Not Available
Feature Not Available
9.0
89
Feature Not Available
Feature Not Available
Feature Not Available
Categories
Categories
Shared Categories
ScreenConnect and Syncro are categorized as Remote Support and Remote Desktop
Unique Categories
Syncro is categorized as Remote Monitoring & Management (RMM), Professional Services Automation, and Endpoint Management
Reviews
Reviewers' Company Size
ScreenConnect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Syncro
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
42.8%
Computer Software
6.0%
Computer & Network Security
5.8%
Computer Networking
3.9%
Hospital & Health Care
3.5%
Other
38.0%
Information Technology and Services
54.5%
Computer & Network Security
24.3%
Computer Networking
3.5%
Consulting
1.6%
Computer Hardware
1.6%
Other
14.4%
Alternatives
Discussions
I would like to switch my current ScreenConnect installation to ConnectWise's Automate. Can I?
1 Comment
RD
Yes you can, you need to speak with your account executive.Read more
What does ConnectWise control do?
1 Comment
BF
It performs remote helpdesk, remote support and most of the LogmeIn Rescue type work Read more
What is Synchro software used for?
3 Comments
TY
Its a RMM and PSA tools used by managed service providers and/or internal IT teams Read more
What is Synchro Pro?
1 Comment
RV
The company is SyncroMSP.com and the product is Syncro. This product is a client management tool built to facilitate management of multiple devices like...Read more
What is atera RMM?
1 Comment
NP
Well, Atera RMM is a competing MSP. But, coming from a previous user, they are NOWHERE in the race! Syncro has got them beat in all categories. (Except the...Read more
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