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Compare SALESmanago and Zoho Desk 
At a Glance
Market Segments
Small-Business (56.2% of reviews)
Small-Business (72.6% of reviews)
Entry-Level Pricing
No pricing available
$0.00
SALESmanago
Star Rating
(309)4.4 out of 5
Market Segments
Small-Business (56.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SALESmanagoZoho Desk
Star Rating
(7,236)4.4 out of 5
Market Segments
Small-Business (72.6% of reviews)
Pros & Cons
Entry-Level Pricing
$0.00
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Desk excels in user experience, particularly highlighting its intuitive interface that keeps everything organized. Users appreciate how easy it is to track tickets and respond to customers without confusion, making it a strong choice for those prioritizing usability.
- According to verified reviews, Zoho Desk has a significantly higher G2 Score compared to SALESmanago, indicating greater overall user satisfaction. This is reflected in the volume of recent reviews, with Zoho Desk receiving 276 reviews in the last 90 days, showcasing its active user base and ongoing support.
- Users say that SALESmanago stands out for its robust automation capabilities, particularly in tracking user behavior and segmenting contacts dynamically. This feature has reportedly improved campaign performance, making it a valuable tool for marketing teams focused on automation.
- Reviewers mention that while Zoho Desk offers a comprehensive customer support solution with lower pricing than competitors, SALESmanago is praised for its flexibility in managing marketing processes. Users find it user-friendly, although some have faced challenges with specific integrations like SMS.
- According to recent feedback, Zoho Desk's implementation process is noted for being straightforward, with users appreciating the responsive support team during integration. In contrast, while SALESmanago provides good customer support, some users have encountered difficulties with certain features, indicating a need for improvement in specific areas.
- G2 reviewers highlight that both platforms have strong customization options, but Zoho Desk's focus on customer support functionalities may appeal more to service-oriented businesses, while SALESmanago's depth in marketing automation makes it ideal for companies looking to enhance their engagement strategies.
Pricing
Entry-Level Pricing
SALESmanago
No pricing availableZoho Desk
FREE
$0.00
Completely Free upto 3 agents
- Email Ticketing
- Customer Management
- Private Knowledge Base
Free Trial
SALESmanago
Free Trial is available
Zoho Desk
Free Trial is available
Ratings
Meets Requirements
8.5
227
8.7
5,770
Ease of Use
8.0
232
8.5
5,848
Ease of Setup
7.8
164
8.1
5,124
Ease of Admin
8.4
155
8.3
4,807
Quality of Support
8.9
231
8.3
5,187
Has the product been a good partner in doing business?
8.9
155
8.4
4,341
Product Direction (% positive)
8.5
220
8.9
5,533
Features by Category
Email Marketing
8.8
164
|
Verified
Not enough data
8.9
148
|
Verified
Not enough data
8.6
149
|
Verified
Not enough data
8.8
145
|
Verified
Not enough data
Online Marketing
8.0
127
|
Verified
Not enough data
8.2
123
|
Verified
Not enough data
8.5
115
|
Verified
Not enough data
8.2
114
|
Verified
Not enough data
8.3
58
|
Verified
Not enough data
Lead Management
8.5
122
|
Verified
Not enough data
8.3
122
|
Verified
Not enough data
8.5
136
|
Verified
Not enough data
8.6
128
|
Verified
Not enough data
8.4
120
|
Verified
Not enough data
8.3
121
|
Verified
Not enough data
8.3
115
|
Verified
Not enough data
8.4
114
|
Verified
Not enough data
Campaign Management
8.2
91
|
Verified
Not enough data
8.3
86
|
Verified
Not enough data
8.1
79
|
Verified
Not enough data
7.9
42
Not enough data
Social
7.7
69
|
Verified
Not enough data
8.0
73
|
Verified
Not enough data
7.9
74
|
Verified
Not enough data
7.6
69
|
Verified
Not enough data
7.9
75
|
Verified
Not enough data
Reporting & Analytics
8.4
140
|
Verified
Not enough data
8.3
125
|
Verified
Not enough data
8.4
63
|
Verified
Not enough data
8.0
110
|
Verified
Not enough data
7.5
48
|
Verified
Not enough data
Platform
8.1
107
|
Verified
Not enough data
8.4
104
|
Verified
Not enough data
8.5
109
|
Verified
Not enough data
8.2
90
|
Verified
Not enough data
8.1
42
Not enough data
8.4
99
|
Verified
Not enough data
7.7
41
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
8.4
110
|
Verified
Not enough data
8.3
102
|
Verified
Not enough data
8.4
83
|
Verified
Not enough data
Ticket and Case Management
Not enough data
8.6
3370
|
Verified
Not enough data
8.5
3310
|
Verified
Not enough data
8.3
3098
|
Verified
Not enough data
8.3
2927
|
Verified
Not enough data
8.2
2647
|
Verified
Not enough data
8.4
2909
|
Verified
Not enough data
8.5
2917
|
Verified
Not enough data
8.3
2508
|
Verified
Generative AI
Not enough data
7.4
962
Not enough data
7.4
950
Agentic AI - Help Desk
Not enough data
7.1
357
Not enough data
7.1
360
Not enough data
7.2
357
Communication Channels
Not enough data
8.3
2862
|
Verified
Not enough data
8.6
3086
|
Verified
Not enough data
8.2
2393
|
Verified
Not enough data
8.0
2149
|
Verified
Not enough data
7.8
1909
|
Verified
Platform
Not enough data
8.1
2289
|
Verified
8.7
30
|
Verified
8.2
2740
|
Verified
Not enough data
8.4
2837
|
Verified
Not enough data
8.1
2261
|
Verified
Not enough data
8.2
2802
|
Verified
Not enough data
8.4
2959
|
Verified
Lead Intelligence
8.4
35
|
Verified
Not enough data
8.6
38
Not enough data
8.8
40
Not enough data
Lead Management
8.6
47
Not enough data
8.3
41
Not enough data
8.3
43
Not enough data
Marketing Campaigns
8.7
36
Not enough data
8.3
35
Not enough data
8.5
31
Not enough data
8.5
34
|
Verified
Not enough data
8.8
37
Not enough data
Campaign Execution
8.8
40
Not enough data
8.5
36
Not enough data
8.6
33
Not enough data
9.4
27
Not enough data
Agentic AI - Account Data Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.2
343
Not enough data
8.2
342
Not enough data
8.4
346
Knowledge Management
Not enough data
8.6
324
Not enough data
8.2
316
Not enough data
8.2
322
Compliance
Not enough data
8.4
338
Not enough data
8.3
335
Not enough data
8.2
337
Not enough data
8.1
335
Customer Support
Not enough data
8.2
311
Not enough data
8.2
312
Not enough data
8.0
310
Data Security
Not enough data
8.1
337
Not enough data
8.1
331
Not enough data
8.4
335
Not enough data
8.4
332
Administration
Not enough data
8.1
313
Not enough data
8.4
315
Not enough data
8.5
312
Generative AI
Not enough data
7.6
248
Campaigns
8.9
43
Not enough data
9.0
44
Not enough data
8.7
42
Not enough data
8.8
47
Not enough data
8.6
42
Not enough data
Analytics
8.9
40
Not enough data
9.0
37
Not enough data
Optimization
8.4
38
Not enough data
8.9
47
Not enough data
8.6
44
Not enough data
8.7
45
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.2
576
Not enough data
8.0
556
Not enough data
7.3
548
Design
Not enough data
7.9
545
Not enough data
7.7
554
Not enough data
8.1
550
Not enough data
8.1
545
Not enough data
8.1
531
Generative AI
Not enough data
7.5
426
Not enough data
7.5
419
Usability
Not enough data
8.3
447
Not enough data
8.3
442
Not enough data
8.3
434
Reporting
Not enough data
8.3
431
Not enough data
8.2
416
Not enough data
8.3
422
Generative AI
Not enough data
7.7
329
Not enough data
7.8
324
Data Sourcing
8.4
32
|
Verified
Not enough data
8.6
31
|
Verified
Not enough data
Feature Not Available
Not enough data
8.3
31
|
Verified
Not enough data
Intelligence
8.1
35
|
Verified
Not enough data
8.2
28
|
Verified
Not enough data
8.4
33
|
Verified
Not enough data
Content & Collaboration
9.5(won by default)
7
Not enough data
9.6(won by default)
8
Not enough data
9.8(won by default)
8
Not enough data
9.6(won by default)
8
Not enough data
9.1(won by default)
9
Not enough data
Not enough data
Not enough data
Social Management
9.6(won by default)
9
Not enough data
9.4(won by default)
9
Not enough data
9.2(won by default)
10
Not enough data
9.7(won by default)
10
Not enough data
9.3(won by default)
10
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Computing
7.9
12
Not enough data
7.2
15
Not enough data
7.3
15
Not enough data
Experimental Design
7.6
14
Not enough data
7.3
13
Not enough data
7.4
12
Not enough data
Analytics
8.1
16
Not enough data
7.5
12
Not enough data
Agentic AI - A/B Testing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.9
175
Not enough data
8.0
177
Not enough data
7.8
176
Communication
9.1
30
|
Verified
8.8
717
|
Verified
9.0
30
|
Verified
8.7
758
|
Verified
9.2
30
|
Verified
8.6
658
8.9
19
8.6
631
|
Verified
8.8
13
8.3
355
Internal Use
8.7
30
|
Verified
8.2
2740
|
Verified
9.0
24
|
Verified
8.5
360
8.9
25
|
Verified
8.4
455
8.9
25
8.7
713
|
Verified
9.0
24
|
Verified
8.6
692
|
Verified
9.0
27
|
Verified
8.6
707
|
Verified
Generative AI
Not enough data
7.7
422
Self-Service Experience
Not enough data
8.5
1510
Not enough data
8.4
1469
Not enough data
8.1
1275
Not enough data
8.1
770
Not enough data
8.2
815
Self-Service Platform
Not enough data
8.3
839
Not enough data
8.3
816
Not enough data
7.8
728
Not enough data
8.2
763
Agentic AI - Customer Self-Service
Not enough data
7.7
79
Not enough data
7.7
80
Not enough data
7.9
79
Not enough data
7.8
84
Not enough data
7.8
82
Not enough data
7.8
80
Not enough data
7.7
82
Generative AI
Not enough data
8.2
119
Not enough data
8.1
117
Process
Not enough data
8.7
491
Not enough data
9.0
636
Not enough data
8.5
488
Channels
Not enough data
9.0
625
Not enough data
8.5
544
Not enough data
8.7
515
Not enough data
8.6
458
Not enough data
8.8
483
Insight
Not enough data
8.7
494
Not enough data
8.9
546
Not enough data
8.8
516
Not enough data
9.0
590
Generative AI
Not enough data
7.6
184
Not enough data
7.7
183
Agentic AI - Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace for Sales
Not enough data
7.2
6
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.4
7
Not enough data
7.6
7
Marketing Operations
8.7
38
|
Verified
Not enough data
8.7
46
|
Verified
Not enough data
8.8
41
|
Verified
Not enough data
9.1
40
|
Verified
Not enough data
8.9
19
|
Verified
Not enough data
Feature Not Available
Not enough data
Campaign Activity
8.9
46
|
Verified
Not enough data
8.8
49
|
Verified
Not enough data
9.1
32
|
Verified
Not enough data
9.0
35
|
Verified
Not enough data
9.0
33
|
Verified
Not enough data
8.8
24
|
Verified
Not enough data
Agentic AI - Marketing Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
SALESmanago and Zoho Desk are categorized as Live Chat
Unique Categories
SALESmanago is categorized as Personalization, Push Notification, Account Data Management, A/B Testing, Marketing Analytics, Social Media Management, Marketing Automation, and Customer Data Platform (CDP)
Reviews
Reviewers' Company Size
SALESmanago
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Marketing and Advertising
13.4%
Retail
7.6%
Cosmetics
7.2%
Apparel & Fashion
5.8%
Internet
4.0%
Other
62.1%
Information Technology and Services
17.8%
Computer Software
10.7%
Computer & Network Security
4.0%
Financial Services
3.6%
Retail
3.6%
Other
60.2%
Alternatives
Discussions
SALESmanago has no discussions with answers
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