RingCX vs RingEX Comparison - What are their main differences? 
At a Glance
Market Segments
Small-Business (47.6% of reviews)
Small-Business (57.7% of reviews)
Entry-Level Pricing
Starting at $65.00 1 Seats Per Month
$30.00 1 User Per Month
RingCX
Star Rating
(46)4.5 out of 5
Market Segments
Small-Business (47.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $65.00 1 Seats Per Month
Browse all 3 pricing plansRingEX
Star Rating
(1,345)4.2 out of 5
Market Segments
Small-Business (57.7% of reviews)
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that RingEX excels in Voice capabilities with a rating of 9.6, while RingCX follows closely with a score of 9.8. Reviewers mention that the clarity and reliability of calls in RingEX are particularly impressive, making it a preferred choice for small businesses focused on communication.
- Reviewers mention that RingCX shines in Video Calls, achieving a score of 9.3 compared to RingEX's 8.2. Users on G2 highlight the seamless integration and high-quality video experience in RingCX, which is essential for remote teams and client meetings.
- G2 users report that RingCX offers superior Automated Attendants with a rating of 9.2, while RingEX scores 8.4. Reviewers say that the customization options in RingCX allow for a more tailored user experience, enhancing customer interactions.
- Users say that RingEX provides robust Call Management features with a score of 8.8, which is slightly lower than RingCX's 8.7. However, reviewers mention that RingEX's intuitive interface makes it easier for small businesses to manage their calls effectively.
- Reviewers mention that RingCX's Screen Sharing feature is rated at 9.0, outperforming RingEX's 8.3. Users report that the ease of use and reliability of this feature in RingCX significantly enhances collaboration during meetings.
- Users on G2 report that RingCX has a more comprehensive Reporting & Dashboards feature, scoring 9.4 compared to RingEX's 8.6. Reviewers say that the detailed analytics provided by RingCX help businesses make informed decisions based on performance metrics.
Pricing
Entry-Level Pricing
RingCX
Standard
Starting at $65.00
1 Seats Per Month
Deliver effortless customer experiences across voice and 20+ digital channels.
- ACD
- IVR
- Skills-based routing
RingEX
Core
$30.00
1 User Per Month
A reliable, core phone system to get your business up and running
- Unlimited domestic calling
- SMS and MMS
- IVR
Free Trial
RingCX
No trial information availableRingEX
Free Trial is available
Ratings
Meets Requirements
8.9
41
8.8
1,098
Ease of Use
8.9
41
8.6
1,115
Ease of Setup
8.4
37
8.2
697
Ease of Admin
8.2
21
8.3
617
Quality of Support
8.3
40
8.0
1,000
Has the product been a good partner in doing business?
8.2
21
8.3
605
Product Direction (% positive)
9.1
41
7.9
1,078
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Documents
Not enough data
Feature Not Available
Not enough data
7.3
148
Not enough data
8.1
156
Agentic AI - Online Fax
Not enough data
8.5
11
Not enough data
8.6
11
Sending
Not enough data
9.1
173
Not enough data
9.1
169
Not enough data
8.9
158
Not enough data
9.2
161
Not enough data
8.9
164
Not enough data
9.1
165
Host Tools
Not enough data
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Attendee Tools
Not enough data
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Post-Event Tools
Not enough data
8.5
65
Not enough data
8.3
68
Integrations
Not enough data
8.1
59
Not enough data
8.4
66
Agentic AI - Webinar
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Channels
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Channels
9.2
29
Not enough data
6.3
19
Not enough data
6.8
19
Not enough data
7.3
20
Not enough data
7.5
19
Not enough data
Generative AI
7.5
18
Not enough data
Functions
8.2
20
Not enough data
8.7
20
Not enough data
7.8
19
Not enough data
7.8
20
Not enough data
7.7
19
Not enough data
8.6
17
Not enough data
7.6
18
Not enough data
7.7
17
Not enough data
Agentic AI - Contact Center
6.4
6
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
Feature Not Available
Not enough data
Administrative
7.8
17
Not enough data
8.6
19
Not enough data
8.4
21
Not enough data
8.0
19
Not enough data
8.0
16
Not enough data
Collaboration Tools
Not enough data
9.1
253
Not enough data
9.1
141
Not enough data
8.6
116
Not enough data
8.9
140
Not enough data
9.1
122
Meeting Coordination
Not enough data
8.8
243
Not enough data
9.1
235
Not enough data
8.9
223
Not enough data
9.0
145
Software Type
Not enough data
9.0
244
Not enough data
9.0
143
Not enough data
9.2
160
Agentic AI - Video Conferencing
Not enough data
8.3
13
Not enough data
8.5
12
Not enough data
8.3
12
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
Feature Not Available
Not enough data
9.0
237
Not enough data
8.7
222
Not enough data
9.1
232
Not enough data
8.7
220
Not enough data
8.5
213
Not enough data
8.7
218
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.8
221
Not enough data
8.6
214
Call Center Infrastructure (CCI)
Not enough data
8.9
22
Not enough data
8.9
22
Not enough data
9.1
22
Not enough data
8.9
22
Administrative
Not enough data
8.8
224
Not enough data
8.6
222
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Self-Service Platform
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Basic Communication - Cloud PBX
Not enough data
8.9
58
Not enough data
8.9
57
Not enough data
9.1
55
Not enough data
8.2
55
Not enough data
9.1
56
Not enough data
8.8
55
Advanced Features - Cloud PBX
Not enough data
8.7
52
Not enough data
8.5
54
Not enough data
8.6
53
Not enough data
8.9
54
Platform Basics - VoIP Providers
Not enough data
8.5
97
Not enough data
8.7
112
Not enough data
8.4
87
Not enough data
8.1
98
Not enough data
8.0
83
Not enough data
8.1
81
Basic Communication
Not enough data
9.1
524
|
Verified
Not enough data
8.3
400
|
Verified
Not enough data
8.7
433
|
Verified
Not enough data
8.2
363
|
Verified
Not enough data
8.5
430
|
Verified
Not enough data
9.0
436
|
Verified
Agentic AI - VoIP Providers
Not enough data
7.9
53
Not enough data
8.1
55
Not enough data
8.0
53
Not enough data
7.9
51
Access
Not enough data
8.2
379
|
Verified
Not enough data
8.4
395
|
Verified
Not enough data
8.6
426
Advanced Features
Not enough data
8.3
446
Not enough data
8.4
406
|
Verified
Not enough data
9.0
470
|
Verified
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
Feature Not Available
Not enough data
8.7
52
|
Verified
Not enough data
8.2
18
Features
Not enough data
8.8
56
|
Verified
Not enough data
Feature Not Available
Not enough data
8.6
53
|
Verified
Not enough data
8.5
52
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
8.2
49
Categories
Categories
Shared Categories
RingCX and RingEX share no categories
Unique Categories
RingEX is categorized as UCaaS Platforms, Online Fax, Webinar, VoIP Providers, Call Center Infrastructure (CCI), Video Conferencing, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
RingCX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingEX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Insurance
17.5%
Telecommunications
7.5%
Law Practice
7.5%
Transportation/Trucking/Railroad
5.0%
Pharmaceuticals
5.0%
Other
57.5%
Computer Software
9.5%
Insurance
5.3%
Information Technology and Services
5.2%
Financial Services
4.9%
Staffing and Recruiting
4.7%
Other
70.6%
Alternatives
Discussions
RingCX has no discussions with answers
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
Official Response from RingEX
There is no PBX hardware to install or technical contractors needed for an on-site setup to start using your phone system. Once you’ve purchased RingCentral...Read more
Is RingCentral good?
1 Comment
JM
We love RingCentral! It's great that it allows us to call from a main office phone number and provides each user their own work cell/direct number from which...Read more
Why don't you make it more user-friendly?
1 Comment
RC
Brianna, thanks for this feedback. Can you tell us more about what you'd like to customize? If we can't make recommendations, we would love to have you visit...Read more
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