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RingCX vs RingEX Comparison - What are their main differences?

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RingCX
RingCX
(28)
4.4 out of 5
RingCX
By RingCentral
Get a quote
RingEX
RingEX
(1,260)
4.1 out of 5
RingEX
By RingCentral
Optimized for quick response
At a Glance
RingCX
RingCX
Star Rating
(28)4.4 out of 5
Market Segments
Small-Business (50.0% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Starting at $65.00 1 Seats Per Month
Browse all 3 pricing plans
RingEX
RingEX
Star Rating
(1,260)4.1 out of 5
Market Segments
Small-Business (57.4% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$30.00 1 User Per Month
Free Trial is available
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • Users report that RingEX excels in Voice capabilities with a rating of 9.6, while RingCX follows closely with a score of 9.8. Reviewers mention that the clarity and reliability of calls in RingEX are particularly impressive, making it a preferred choice for small businesses focused on communication.
  • Reviewers mention that RingCX shines in Video Calls, achieving a score of 9.3 compared to RingEX's 8.2. Users on G2 highlight the seamless integration and high-quality video experience in RingCX, which is essential for remote teams and client meetings.
  • G2 users report that RingCX offers superior Automated Attendants with a rating of 9.2, while RingEX scores 8.4. Reviewers say that the customization options in RingCX allow for a more tailored user experience, enhancing customer interactions.
  • Users say that RingEX provides robust Call Management features with a score of 8.8, which is slightly lower than RingCX's 8.7. However, reviewers mention that RingEX's intuitive interface makes it easier for small businesses to manage their calls effectively.
  • Reviewers mention that RingCX's Screen Sharing feature is rated at 9.0, outperforming RingEX's 8.3. Users report that the ease of use and reliability of this feature in RingCX significantly enhances collaboration during meetings.
  • Users on G2 report that RingCX has a more comprehensive Reporting & Dashboards feature, scoring 9.4 compared to RingEX's 8.6. Reviewers say that the detailed analytics provided by RingCX help businesses make informed decisions based on performance metrics.
Pricing
Entry-Level Pricing
RingCX
Standard
Starting at $65.00
1 Seats Per Month
Browse all 3 pricing plans
RingEX
Core
$30.00
1 User Per Month
Browse all 3 pricing plans
Free Trial
RingCX
No trial information available
RingEX
Free Trial is available
Ratings
Meets Requirements
8.6
28
8.8
1,047
Ease of Use
8.9
28
8.6
1,062
Ease of Setup
8.3
26
8.2
648
Ease of Admin
7.9
16
8.3
568
Quality of Support
8.1
27
8.0
950
Has the product been a good partner in doing business?
7.8
17
8.3
558
Product Direction (% positive)
9.2
28
7.9
1,029
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
Not enough data
Not enough data
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Auto DialerHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Dialing Options
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agent Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Online FaxHide 11 FeaturesShow 11 Features
Not enough data
8.6
183
Documents
Not enough data
7.7
156
Not enough data
7.4
150
Not enough data
8.1
158
Agentic AI - Online Fax
Not enough data
8.7
13
Not enough data
8.8
13
Sending
Not enough data
9.1
173
Not enough data
9.1
171
Not enough data
8.9
159
Not enough data
9.2
162
Not enough data
8.9
165
Not enough data
9.1
166
WebinarHide 15 FeaturesShow 15 Features
Not enough data
8.3
106
Host Tools
Not enough data
8.5
76
Not enough data
8.7
81
Not enough data
9.0
91
Attendee Tools
Not enough data
8.7
85
Not enough data
8.9
85
Not enough data
8.1
68
Post-Event Tools
Not enough data
8.5
65
Not enough data
8.3
68
Integrations
Not enough data
8.1
59
Not enough data
8.4
66
Agentic AI - Webinar
Not enough data
7.7
8
Not enough data
7.7
8
Not enough data
7.5
8
Not enough data
8.1
8
Not enough data
8.1
8
Customer Communications ManagementHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Contact CenterHide 23 FeaturesShow 23 Features
7.5
19
Not enough data
Channels
8.9
19
Not enough data
6.3
19
Not enough data
6.8
19
Not enough data
7.1
19
Not enough data
7.5
19
Not enough data
Generative AI
7.5
17
Not enough data
Functions
8.2
18
Not enough data
8.6
19
Not enough data
7.8
19
Not enough data
7.7
19
Not enough data
7.6
18
Not enough data
8.6
17
Not enough data
7.5
17
Not enough data
7.7
17
Not enough data
Agentic AI - Contact Center
5.7
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
Feature Not Available
Not enough data
Administrative
7.8
17
Not enough data
8.4
17
Not enough data
8.3
17
Not enough data
7.9
16
Not enough data
8.0
16
Not enough data
Video ConferencingHide 15 FeaturesShow 15 Features
Not enough data
9.0
299
Collaboration Tools
Not enough data
9.1
256
Not enough data
9.1
144
Not enough data
8.7
119
Not enough data
8.9
142
Not enough data
9.1
125
Meeting Coordination
Not enough data
8.8
245
Not enough data
9.1
238
Not enough data
8.9
226
Not enough data
9.1
148
Software Type
Not enough data
9.0
245
Not enough data
9.1
146
Not enough data
9.2
162
Agentic AI - Video Conferencing
Not enough data
8.6
16
Not enough data
8.8
15
Not enough data
8.7
15
Contact Center WorkforceHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)Hide 16 FeaturesShow 16 Features
Not enough data
8.8
252
Platform
Not enough data
8.2
204
Not enough data
9.0
237
Not enough data
8.7
222
Not enough data
9.1
232
Not enough data
8.7
221
Not enough data
8.6
213
Not enough data
8.8
220
Generative AI
Not enough data
Feature Not Available
Workforce Management
Not enough data
8.8
221
Not enough data
8.6
215
Call Center Infrastructure (CCI)
Not enough data
9.0
24
Not enough data
9.0
24
Not enough data
9.2
24
Not enough data
9.0
24
Administrative
Not enough data
8.8
225
Not enough data
8.7
222
Live ChatHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Self-ServiceHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Customer ServiceHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Digital Customer Service PlatformsHide 2 FeaturesShow 2 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Cloud PBX PlatformsHide 10 FeaturesShow 10 Features
Not enough data
8.8
58
Basic Communication - Cloud PBX
Not enough data
8.9
57
Not enough data
8.9
56
Not enough data
9.1
55
Not enough data
8.2
54
Not enough data
9.1
56
Not enough data
8.8
55
Advanced Features - Cloud PBX
Not enough data
8.7
52
Not enough data
8.5
54
Not enough data
8.6
53
Not enough data
9.0
54
VoIP ProvidersHide 22 FeaturesShow 22 Features
Not enough data
8.4
512
Platform Basics - VoIP Providers
Not enough data
8.4
92
Not enough data
9.0
100
Not enough data
8.4
89
Not enough data
8.3
91
Not enough data
8.0
86
Not enough data
8.2
84
Basic Communication
Not enough data
9.0
496
|
Verified
Not enough data
8.3
395
|
Verified
Not enough data
8.7
422
|
Verified
Not enough data
8.2
366
|
Verified
Not enough data
8.5
430
|
Verified
Not enough data
9.0
437
|
Verified
Agentic AI - VoIP Providers
Not enough data
8.0
57
Not enough data
8.2
57
Not enough data
8.1
57
Not enough data
8.1
55
Access
Not enough data
8.2
383
|
Verified
Not enough data
8.4
398
|
Verified
Not enough data
8.6
425
Advanced Features
Not enough data
8.3
445
Not enough data
8.4
407
|
Verified
Not enough data
9.1
464
|
Verified
UCaaS PlatformsHide 13 FeaturesShow 13 Features
Not enough data
8.6
65
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
Not enough data
8.7
51
|
Verified
Not enough data
8.7
53
|
Verified
Not enough data
Feature Not Available
Features
Not enough data
8.8
56
|
Verified
Not enough data
8.4
51
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
8.6
53
|
Verified
Not enough data
8.6
54
|
Verified
Not enough data
8.2
51
Categories
Categories
Shared Categories
RingCX
RingCX
RingEX
RingEX
RingCX and RingEX share no categories
Unique Categories
RingCX
RingEX
Reviews
Reviewers' Company Size
RingCX
RingCX
Small-Business(50 or fewer emp.)
50.0%
Mid-Market(51-1000 emp.)
35.7%
Enterprise(> 1000 emp.)
14.3%
RingEX
RingEX
Small-Business(50 or fewer emp.)
57.4%
Mid-Market(51-1000 emp.)
35.8%
Enterprise(> 1000 emp.)
6.8%
Reviewers' Industry
RingCX
RingCX
Insurance
17.9%
Telecommunications
10.7%
Law Practice
10.7%
Transportation/Trucking/Railroad
7.1%
Medical Practice
7.1%
Other
46.4%
RingEX
RingEX
Computer Software
9.8%
Information Technology and Services
5.3%
Insurance
5.0%
Staffing and Recruiting
4.9%
Financial Services
4.7%
Other
70.3%
Alternatives
RingCX
RingCX Alternatives
NiCE CXone Mpower
NiCE CXone Mpower
Add NiCE CXone Mpower
Genesys Cloud CX
Genesys Cloud CX
Add Genesys Cloud CX
Five9 Intelligent Cloud Contact Center Platform
Five9 Intelligent Cloud Contact Center Platform
Add Five9 Intelligent Cloud Contact Center Platform
Nextiva
Nextiva
Add Nextiva
RingEX
RingEX Alternatives
3CX
3CX
Add 3CX
Nextiva
Nextiva
Add Nextiva
8x8 Work
8x8 Work
Add 8x8 Work
Webex Calling
Webex Calling
Add Webex Calling
Discussions
RingCX
RingCX Discussions
Monty the Mongoose crying
RingCX has no discussions with answers
See all discussions
RingEX
RingEX Discussions
What’s involved in setting up my RingCentral Office business phone system?
2 Comments
Amit G.
AG
For us it was really simple. The account manager actually did the setup over screen share and showed us how he was setting it up as he was going along. So...Read more
How much does RingCentral Office cost?
1 Comment
Official Response from RingEX
RingCentral Office offers simple, all-inclusive pricing with a predictable low monthly cost. All editions include everything you need for your business,...Read more
Is there a free trial for RingCentral Office?
1 Comment
Official Response from RingEX
RingCentral Office comes with a 30-day money-back guarantee, so there’s no risk in purchasing and trying it for your business. The phones can also be...Read more
See all discussions
Ask RingCX a QuestionContact RingCX
Ask RingEX a QuestionContact RingEX

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RingCX
RingCX
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RingEX
RingEX
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