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Compare RingCentral Contact Center and Talkdesk 
Featured Products
At a Glance
Market Segments
Small-Business (50.0% of reviews)
Mid-Market (60.4% of reviews)
Entry-Level Pricing
No pricing available
Free 25 Licenses Free to Start
RingCentral Contact Center
Star Rating
(183)4.1 out of 5
Market Segments
Small-Business (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterTalkdesk
Star Rating
(2,501)4.4 out of 5
Market Segments
Mid-Market (60.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free 25 Licenses Free to Start
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Talkdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to RingCentral Contact Center. Users appreciate the platform's stability and ease of use, with one reviewer noting, "I like how stable the calling quality is even during peak hours when our support volume goes high."
- Users say that Talkdesk's implementation process is notably quick and intuitive, allowing agents to start taking calls with minimal training. This is in contrast to RingCentral, where some users have expressed a desire for a more streamlined onboarding experience.
- Reviewers mention that Talkdesk provides a comprehensive solution for managing customer interactions, consolidating calls and emails in one place. This feature is highlighted by users who find it helps maintain organization and facilitates prompt responses, unlike RingCentral, which, while unified, may not offer the same level of integration for all user needs.
- According to verified reviews, Talkdesk shines in its advanced features like flexible call routing and IVR flows, which users find easy to navigate. In comparison, while RingCentral offers a unified platform, some users feel it lacks the same depth in customization options.
- Users appreciate Talkdesk's high-quality support, with a score that reflects its responsiveness and effectiveness. One user noted, "Their response time is not too long. They assist efficiently," but this sentiment is echoed more strongly for Talkdesk, which has a higher quality of support rating.
- Reviewers highlight that Talkdesk's performance analysis and reporting features are particularly robust, with users praising the detailed dashboards and analytics. In contrast, while RingCentral's dashboards are well-received, some users feel they could benefit from more advanced analytical capabilities.
Pricing
Entry-Level Pricing
RingCentral Contact Center
No pricing availableTalkdesk
Talkdesk Express™ | United States & Canada Small Business Exclusive
Free
25 Licenses Free to Start
Built for small businesses under 50 employees to serve customers like big brands—without the cost or complexity. With Talkdesk Express™, you get AI-powered customer service tools in one easy-to-use platform—so you can launch quickly, serve your customers better, and grow confidently, just like the big brands.
https://www.talkdesk.com/express/
- Talkdesk Express includes features for omnichannel communication (voice, email, chat, SMS, social media), built-in AI tools like intelligent routing and virtual agents, a low-code Studio for creating customer flows, reporting tools and dashboards, integration with other business systems, and a self-service portal for setup and training, all designed to be easily accessible for small businesses.
Free Trial
RingCentral Contact Center
No trial information availableTalkdesk
No trial information availableRatings
Meets Requirements
8.4
144
8.9
2,032
Ease of Use
8.5
147
9.1
2,042
Ease of Setup
8.3
78
8.8
1,066
Ease of Admin
8.3
49
8.9
932
Quality of Support
7.9
128
8.8
1,809
Has the product been a good partner in doing business?
8.0
50
8.9
916
Product Direction (% positive)
7.2
136
8.7
1,939
Features by Category
Ticket and Case Management
8.1
9
Not enough data
8.1
8
Not enough data
9.5
11
Not enough data
9.5
11
Not enough data
8.1
6
Not enough data
9.0
10
Not enough data
8.7
9
Not enough data
9.2
10
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.4
9
Not enough data
9.8
7
Not enough data
9.6
8
Not enough data
9.2
6
Not enough data
9.5
11
Not enough data
Platform
9.0
15
Not enough data
8.6
15
Not enough data
9.4
14
Not enough data
9.1
11
Not enough data
9.8
11
Not enough data
9.7
13
Not enough data
Dialing Options
8.4
24
|
Verified
9.2
320
8.1
22
|
Verified
9.2
294
7.2
10
8.5
10
Agent Tools
7.4
22
|
Verified
9.2
252
|
Verified
8.0
22
|
Verified
9.1
256
|
Verified
8.3
25
|
Verified
9.4
350
|
Verified
Automation
8.3
21
|
Verified
9.1
244
|
Verified
8.2
23
|
Verified
9.1
261
|
Verified
8.0
22
|
Verified
8.9
226
|
Verified
Agentic AI - Auto Dialer
7.5
12
8.1
9
7.9
13
8.5
9
AI Capabilities - Auto Dialer
8.2
10
8.3
9
8.5
10
8.1
9
8.2
10
8.5
9
Administration
Not enough data
9.1
167
Not enough data
9.1
160
Not enough data
9.1
163
Knowledge Management
Not enough data
9.2
162
Not enough data
9.1
159
Not enough data
9.2
164
Compliance
Not enough data
9.2
161
Not enough data
9.2
157
Not enough data
9.2
160
Not enough data
9.1
158
Customer Support
Not enough data
9.1
161
Not enough data
9.1
155
Not enough data
9.0
151
Data Security
Not enough data
9.2
148
Not enough data
9.2
149
Not enough data
9.3
157
Not enough data
9.3
145
Administration
Not enough data
9.1
168
Not enough data
9.3
180
Not enough data
9.2
187
Generative AI
Not enough data
8.7
50
Channels
9.0
21
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Design
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.9
16
Not enough data
8.7
26
Not enough data
8.6
22
Not enough data
Generative AI
7.3
11
Not enough data
Feature Not Available
Not enough data
Usability
Feature Not Available
Not enough data
8.6
6
Not enough data
9.7
6
Not enough data
Reporting
8.6
6
Not enough data
8.3
6
Not enough data
9.7
6
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Quality Assurance
Not enough data
9.2
372
Not enough data
9.0
343
Not enough data
8.9
380
Engagement
Not enough data
9.1
358
Not enough data
9.2
381
Not enough data
9.0
369
Performance
Not enough data
9.0
363
Not enough data
9.2
365
Generative AI
Not enough data
8.9
80
Not enough data
8.6
79
Channels
8.9
48
|
Verified
9.2
822
|
Verified
7.4
38
|
Verified
8.6
542
|
Verified
7.7
40
|
Verified
8.4
528
|
Verified
7.8
46
|
Verified
8.3
518
|
Verified
7.9
39
|
Verified
8.5
549
|
Verified
Generative AI
6.7
26
8.2
183
Functions
8.3
66
|
Verified
8.9
963
|
Verified
8.1
64
|
Verified
9.0
983
|
Verified
7.9
54
|
Verified
9.0
835
|
Verified
7.4
32
|
Verified
8.7
577
|
Verified
8.0
40
|
Verified
8.8
592
|
Verified
7.8
38
|
Verified
9.1
717
|
Verified
8.1
42
8.9
714
8.0
37
|
Verified
8.9
660
|
Verified
Agentic AI - Contact Center
Not enough data
8.2
29
Not enough data
8.6
29
Not enough data
8.3
29
Not enough data
8.3
29
Administrative
7.9
57
|
Verified
8.8
912
|
Verified
8.5
63
|
Verified
9.1
930
|
Verified
7.9
68
|
Verified
8.8
1018
|
Verified
8.0
41
|
Verified
9.1
716
|
Verified
7.8
38
|
Verified
8.8
578
|
Verified
ServiceNow Apps
Not enough data
9.4
43
Not enough data
9.4
42
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
8.7
13
9.3
259
|
Verified
8.3
11
9.1
240
|
Verified
8.5
10
8.8
209
|
Verified
7.4
11
8.9
218
|
Verified
9.2
14
8.8
214
|
Verified
Administration
8.3
13
9.0
237
|
Verified
8.8
11
9.2
255
|
Verified
9.5
14
9.2
258
|
Verified
8.0
10
8.7
208
|
Verified
8.2
11
9.0
215
|
Verified
Conversational Platform
8.9
16
Not enough data
8.6
13
Not enough data
9.2
14
Not enough data
9.6
9
Not enough data
Support Automation
8.3
14
Not enough data
8.6
13
Not enough data
9.4
13
Not enough data
8.0
10
Not enough data
Generative AI
9.0
7
Not enough data
Feature Not Available
Not enough data
Platform
Not enough data
8.3
187
Not enough data
7.9
196
Not enough data
8.8
218
Not enough data
8.9
220
Not enough data
9.0
220
Not enough data
8.9
210
Not enough data
8.8
212
Generative AI
Not enough data
7.7
97
Workforce Management
Not enough data
9.1
218
Not enough data
8.9
210
Call Center Infrastructure (CCI)
Not enough data
8.3
21
Not enough data
8.4
21
Not enough data
8.9
21
Not enough data
8.9
21
Administrative
Not enough data
9.2
222
Not enough data
8.9
225
Customer Support
Not enough data
8.3
69
Not enough data
8.2
70
Not enough data
8.2
70
Automation
Not enough data
8.1
69
Not enough data
8.3
69
Not enough data
8.2
69
Artificial Intelligence
Not enough data
8.1
70
Not enough data
8.3
69
Not enough data
8.1
67
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Communication
9.2
13
Not enough data
8.8
14
Not enough data
Not enough data
Not enough data
8.7
15
Not enough data
6.7
5
Not enough data
Internal Use
8.6
15
Not enough data
8.9
12
Not enough data
Feature Not Available
Not enough data
8.5
11
Not enough data
8.5
10
Not enough data
8.3
13
Not enough data
Generative AI
Feature Not Available
Not enough data
Self-Service Experience
8.8
8
Not enough data
8.7
9
Not enough data
8.8
10
Not enough data
8.7
5
Not enough data
9.7
5
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Process
9.0(won by default)
8
Not enough data
8.8(won by default)
7
Not enough data
Not enough data
Not enough data
Channels
8.6(won by default)
7
Not enough data
9.0(won by default)
8
Not enough data
9.0(won by default)
7
Not enough data
9.3(won by default)
10
Not enough data
9.2(won by default)
11
Not enough data
Insight
7.8(won by default)
6
Not enough data
8.1(won by default)
7
Not enough data
Not enough data
Not enough data
9.3(won by default)
9
Not enough data
Generative AI
Not enough data
8.6
16
Generative AI
Not enough data
Not enough data
Feature Not Available
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
7.7
34
Not enough data
8.0
35
Not enough data
8.0
35
Not enough data
8.3
36
Not enough data
8.4
34
Customer Interaction Automation - AI Customer Support Agents
Not enough data
7.4
34
Not enough data
8.3
34
Not enough data
8.1
34
Not enough data
8.5
40
Automation
Not enough data
8.0
38
Not enough data
8.3
35
Not enough data
8.0
34
Autonomy
Not enough data
7.8
33
Not enough data
8.3
34
Not enough data
8.0
35
Not enough data
8.0
34
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
RingCentral Contact Center and Talkdesk are categorized as Auto Dialer, Contact Center, and Contact Center Workforce
Unique Categories
RingCentral Contact Center is categorized as UCaaS Platforms, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Complaint Management, and Customer Communications Management
Reviews
Reviewers' Company Size
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.5%
Telecommunications
6.9%
Consumer Services
6.9%
Financial Services
6.3%
Insurance
5.2%
Other
67.2%
Consumer Services
10.0%
Computer Software
8.3%
Information Technology and Services
6.3%
Telecommunications
5.8%
Education Management
5.3%
Other
64.2%
Alternatives
Discussions
RingCentral Contact Center has no more discussions with answers
Do you plan to have a mobile app for this?
3 Comments
OT
The Talkdesk mobile app is available for iOS and Android https://support.talkdesk.com/hc/en-us/articles/200588149-Do-you-have-a-mobile-app-Read more
How is Talkdesk transforming customer service operations with its innovative call center solutions?
3 Comments
KG
Contact center Read more
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