Introducing G2.ai, the future of software buying.Try now
Compare RingCentral Contact Center and Salesforce Service Cloud Software 
Featured Products
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
CloudCall
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
8x8 Work
Visit Website
Sponsored
You’re seeing this ad based on the product’s relevance to this page. Sponsored content does not receive preferential treatment in any of G2’s ratings.
Helpjuice
Visit Website
At a Glance
Market Segments
Small-Business (49.4% of reviews)
Mid-Market (42.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $25.00 1 User Per Month
RingCentral Contact Center
Star Rating
(168)4.0 out of 5
Market Segments
Small-Business (49.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSalesforce Service Cloud
Star Rating
(7,169)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Service Cloud excels in ticket creation user experience with a score of 8.5, while RingCentral Contact Center falls short at 7.6. Reviewers mention that the intuitive interface of Salesforce makes it easier for agents to create and manage tickets efficiently.
- Reviewers mention that RingCentral Contact Center shines in workflow management, scoring an impressive 9.5 compared to Salesforce's 8.3. Users on G2 appreciate the seamless automation and routing capabilities that enhance operational efficiency.
- G2 users highlight that Salesforce Service Cloud offers superior customer health scores at 8.0, which helps businesses monitor customer satisfaction effectively. In contrast, RingCentral lacks this feature, leading to less visibility into customer engagement.
- Users say that RingCentral Contact Center provides better mobile access with a score of 9.0, making it a preferred choice for teams that require flexibility. Salesforce's mobile access score of 7.3 indicates room for improvement in this area.
- Reviewers mention that Salesforce Service Cloud's quality of support is rated at 8.3, which is higher than RingCentral's 7.8. Users appreciate the responsive customer service and extensive resources available for troubleshooting in Salesforce.
- Users on G2 report that RingCentral Contact Center has a more robust multi-channel coverage score of 8.7, compared to Salesforce's 8.4. This feature allows businesses to engage customers across various platforms effectively, which is crucial for modern customer service strategies.
Pricing
Entry-Level Pricing
RingCentral Contact Center
No pricing availableSalesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
RingCentral Contact Center
No trial information availableSalesforce Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.4
133
8.6
2,757
Ease of Use
8.5
135
8.4
5,332
Ease of Setup
8.4
67
7.9
4,091
Ease of Admin
8.3
46
8.2
1,524
Quality of Support
7.9
117
8.3
2,538
Has the product been a good partner in doing business?
8.0
47
8.7
1,505
Product Direction (% positive)
7.1
124
8.2
2,717
Features by Category
Ticket and Case Management
8.1
9
8.5
1202
|
Verified
8.1
8
8.4
1199
|
Verified
9.5
11
8.3
1229
|
Verified
9.5
11
8.3
1151
|
Verified
8.1
6
8.1
977
9.0
10
7.9
1166
|
Verified
8.7
9
8.3
1147
|
Verified
9.2
10
8.5
1025
|
Verified
Generative AI
Not enough data
7.6
176
Feature Not Available
7.6
175
Agentic AI - Help Desk
Not enough data
8.1
51
Not enough data
8.2
53
Not enough data
8.1
54
Communication Channels
9.4
9
8.4
1019
|
Verified
9.8
7
8.6
1202
|
Verified
9.6
8
8.1
844
9.2
6
8.0
803
|
Verified
9.5
11
8.1
763
Platform
8.8
13
7.8
551
|
Verified
8.6
15
8.3
815
|
Verified
9.4
13
8.6
690
|
Verified
9.0
10
8.3
608
|
Verified
9.8
10
8.2
1142
|
Verified
9.7
12
8.2
1161
|
Verified
Customer Information
Not enough data
8.1
206
Not enough data
8.3
205
Not enough data
8.4
203
Not enough data
7.7
201
Not enough data
7.9
204
Not enough data
8.1
200
Not enough data
7.8
204
Predictions
Not enough data
7.3
197
Not enough data
7.7
198
Not enough data
8.2
196
Not enough data
7.4
194
Platform
Not enough data
8.5
204
Not enough data
8.3
203
Not enough data
8.4
200
Not enough data
8.5
200
Not enough data
8.2
201
Not enough data
8.7
197
Not enough data
8.8
201
Not enough data
9.0
198
Not enough data
8.8
196
Not enough data
8.9
197
Generative AI
Not enough data
7.3
169
Not enough data
7.3
167
Agentic AI - Customer Success
Not enough data
8.6
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.6
12
Dialing Options
8.3
23
|
Verified
Not enough data
8.0
21
|
Verified
Not enough data
7.2
10
Not enough data
Agent Tools
7.3
21
|
Verified
Not enough data
7.9
21
|
Verified
Not enough data
8.2
23
|
Verified
Not enough data
Automation
8.3
21
|
Verified
Not enough data
8.3
22
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
Agentic AI - Auto Dialer
8.0
10
Not enough data
8.3
10
Not enough data
AI Capabilities - Auto Dialer
8.2
10
Not enough data
8.5
10
Not enough data
8.2
10
Not enough data
Administration
Not enough data
8.8
227
Not enough data
8.7
226
Not enough data
8.6
223
Knowledge Management
Not enough data
8.7
218
Not enough data
8.5
210
Not enough data
8.4
208
Compliance
Not enough data
8.7
226
Not enough data
8.7
223
Not enough data
8.6
223
Not enough data
8.6
220
Customer Support
Not enough data
8.1
209
Not enough data
8.1
202
Not enough data
8.0
191
Data Security
Not enough data
8.6
215
Not enough data
8.7
216
Not enough data
9.0
217
Not enough data
9.1
217
Administration
Not enough data
8.6
207
Not enough data
8.8
209
Not enough data
8.9
212
Generative AI
Not enough data
7.5
147
Channels
9.0
21
8.5
119
Feature Not Available
8.3
117
Feature Not Available
7.5
116
Design
Feature Not Available
8.4
113
Feature Not Available
7.9
114
7.9
16
8.2
116
8.7
26
8.4
116
8.6
22
8.5
113
Generative AI
7.3
11
7.4
110
Feature Not Available
7.5
109
Usability
Feature Not Available
8.6
203
8.6
6
8.6
206
9.7
6
8.7
204
Reporting
8.6
6
8.7
203
8.3
6
8.3
197
9.7
6
8.6
200
Generative AI
Not enough data
7.6
178
Feature Not Available
7.6
179
Quality Assurance
Not enough data
8.7
68
Not enough data
8.7
65
Not enough data
8.7
67
Engagement
Not enough data
8.8
66
Not enough data
8.8
66
Not enough data
8.7
66
Performance
Not enough data
8.6
66
Not enough data
8.8
66
Generative AI
Not enough data
7.7
57
Not enough data
7.9
58
Channels
8.8
46
|
Verified
7.4
274
7.3
37
|
Verified
7.3
268
7.6
39
|
Verified
7.9
272
7.8
45
|
Verified
7.3
265
7.9
38
|
Verified
8.7
279
Generative AI
6.7
26
7.0
216
Functions
8.2
65
|
Verified
7.9
268
8.1
64
|
Verified
8.0
265
7.9
53
|
Verified
7.6
257
7.4
32
|
Verified
7.2
253
8.0
40
|
Verified
7.2
255
7.8
38
|
Verified
7.2
258
8.1
42
7.7
258
8.0
36
|
Verified
8.0
257
Agentic AI - Contact Center
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Administrative
7.9
57
|
Verified
7.9
254
8.5
63
|
Verified
8.5
259
7.9
67
|
Verified
8.5
257
8.0
41
|
Verified
7.7
246
7.8
38
|
Verified
7.6
251
Workforce Management
8.7
13
7.9
56
8.3
11
7.9
56
8.5
10
7.4
55
7.4
11
7.8
55
9.2
14
7.6
55
Administration
8.3
13
8.2
56
8.8
11
8.3
55
9.5
14
8.4
55
8.0
10
7.6
54
8.2
11
7.7
54
Conversational Platform
8.9
16
8.5
101
8.6
13
8.6
99
9.2
14
8.0
98
9.6
9
8.2
101
Support Automation
8.3
14
8.1
99
8.6
13
8.1
98
9.4
13
8.0
99
8.0
10
7.9
96
Generative AI
9.0
7
7.4
94
Feature Not Available
7.4
93
Customer Support
Not enough data
8.3
142
Not enough data
7.9
137
Not enough data
8.2
137
Automation
Not enough data
8.2
140
Not enough data
8.2
141
Not enough data
8.1
140
Artificial Intelligence
Not enough data
7.6
135
Not enough data
7.6
135
Not enough data
7.3
132
Generative AI
Not enough data
7.7
107
Feature Not Available
7.7
106
Not enough data
7.7
107
Communication
9.2
13
8.5
309
|
Verified
8.8
14
8.6
328
|
Verified
Not enough data
8.4
274
|
Verified
8.6
14
8.5
276
|
Verified
6.7
5
7.8
159
Internal Use
8.6
15
8.3
815
|
Verified
8.9
12
8.3
295
|
Verified
Feature Not Available
8.5
287
|
Verified
8.5
11
8.4
317
|
Verified
8.3
9
8.5
288
|
Verified
8.2
12
8.7
321
|
Verified
Generative AI
Feature Not Available
7.2
126
Self-Service Experience
8.8
8
8.6
591
8.7
9
8.3
578
8.8
10
8.3
527
8.7
5
7.9
213
9.7
5
8.4
223
Self-Service Platform
Not enough data
8.4
222
Not enough data
8.6
227
Not enough data
7.6
198
Not enough data
8.5
214
Agentic AI - Customer Self-Service
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Generative AI
Not enough data
7.9(won by default)
52
Feature Not Available
7.9(won by default)
52
Process
9.0(won by 0.4)
8
8.6
242
8.8(won by 0.2)
7
8.6
262
Not enough data
8.3(won by default)
223
Channels
8.6
7
8.8(won by 0.2)
271
9.0(won by 0.6)
8
8.4
246
9.0(won by 0.5)
7
8.5
229
9.3(won by 0.7)
10
8.6
230
9.2(won by 0.6)
11
8.6
212
Insight
7.8
6
8.6(won by 0.8)
228
8.1
7
8.8(won by 0.7)
263
Not enough data
8.5(won by default)
202
9.3(won by 0.6)
9
8.7
250
Generative AI
Not enough data
8.0
79
Feature Not Available
7.9
80
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Process Management
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
System Management
Not enough data
9.1
30
Not enough data
8.7
29
Agentic AI - UCaaS Platforms
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
RingCentral Contact Center and Salesforce Service Cloud are categorized as Contact Center, Live Chat, Digital Customer Service Platforms, Help Desk, Customer Self-Service, Social Customer Service, Conversational Support, Contact Center Workforce, Complaint Management, and Customer Communications Management
Unique Categories
RingCentral Contact Center is categorized as Auto Dialer and UCaaS Platforms
Salesforce Service Cloud is categorized as Customer Service Automation, Contact Center Quality Assurance, Contact Center Knowledge Base, Customer Success, and Enterprise Feedback Management
Reviews
Reviewers' Company Size
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.0%
Telecommunications
6.8%
Financial Services
6.2%
Consumer Services
6.2%
Staffing and Recruiting
4.9%
Other
67.9%
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.8%
Alternatives
Discussions
RingCentral Contact Center has no more discussions with answers
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
2 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
Hunting for software insights?
With over 3 million reviews, we can provide the specific details that help you make an informed software buying decision for your business. Finding the right product is important, let us help.
