Compare Salesforce Service Cloud Software and RingCentral Contact Center 
At a Glance
Market Segments
Mid-Market (42.7% of reviews)
Small-Business (49.7% of reviews)
Entry-Level Pricing
Starting at $25.00 1 User Per Month
No pricing available
Agentforce Service (formerly Salesforce Service Cloud)
Star Rating
(7,317)4.4 out of 5
Market Segments
Mid-Market (42.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansRingCentral Contact Center
Star Rating
(198)4.1 out of 5
Market Segments
Small-Business (49.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about RingCentral Contact CenterSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Salesforce Service Cloud excels in overall user satisfaction, boasting a significantly higher G2 Score compared to RingCentral Contact Center. Users appreciate its user-friendly interface and the flexibility to adapt the platform to meet their evolving business needs, making it a strong choice for organizations looking for a comprehensive solution.
- According to verified reviews, Salesforce Service Cloud stands out for its robust complaint management capabilities, receiving high praise for its ability to streamline ticket creation and response processes. Users highlight that it is "extremely helpful to get contacts from different vendors and store a bunch of info in it," which enhances their operational efficiency.
- Reviewers mention that RingCentral Contact Center offers a strong setup experience, with many users finding it easy to implement and customize. One user noted the benefit of AI-generated notes, which simplifies the process of tracking call details, making it a practical option for teams that prioritize quick deployment and flexibility.
- Users say that while RingCentral Contact Center provides excellent multi-channel coverage and customization options, it falls short in overall satisfaction compared to Salesforce Service Cloud. The latter's higher ratings in areas like quality of support and ticket response user experience indicate a more reliable service for users who require consistent assistance.
- According to recent feedback, Salesforce Service Cloud's advanced reporting and dashboard features are highly valued by users, who appreciate the ability to analyze performance metrics effectively. This capability is crucial for businesses aiming to enhance their customer service strategies and operational insights.
- G2 reviewers highlight that while RingCentral Contact Center has strengths in areas like voice and mobile access, it struggles with overall user satisfaction and feature depth compared to Salesforce Service Cloud. Users have noted that Salesforce's comprehensive tools and integrations provide a more cohesive experience for managing customer interactions.
Pricing
Entry-Level Pricing
Agentforce Service (formerly Salesforce Service Cloud)
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
RingCentral Contact Center
No pricing availableFree Trial
Agentforce Service (formerly Salesforce Service Cloud)
Free Trial is available
RingCentral Contact Center
No trial information availableRatings
Meets Requirements
8.6
2,841
8.5
153
Ease of Use
8.4
5,452
8.6
156
Ease of Setup
7.9
4,206
8.5
87
Ease of Admin
8.2
1,559
8.3
50
Quality of Support
8.3
2,617
8.0
136
Has the product been a good partner in doing business?
8.7
1,540
8.1
51
Product Direction (% positive)
8.3
2,790
7.1
143
Features by Category
Ticket and Case Management
8.5
1213
|
Verified
8.1
9
8.4
1224
|
Verified
8.1
8
8.4
1272
|
Verified
9.5
11
8.3
1182
|
Verified
9.5
11
8.1
983
8.1
6
7.9
1169
|
Verified
9.0
10
8.3
1154
|
Verified
8.7
9
8.5
1067
|
Verified
9.2
10
Generative AI
7.7
182
Not enough data
7.7
180
Feature Not Available
Agentic AI - Help Desk
8.6
76
Not enough data
8.5
68
Not enough data
8.5
69
Not enough data
Communication Channels
8.4
1026
|
Verified
9.4
9
8.6
1215
|
Verified
9.8
7
8.2
861
9.6
8
8.0
809
|
Verified
9.2
6
8.1
769
9.5
11
Platform
7.8
557
|
Verified
9.0
15
8.3
822
|
Verified
8.6
15
8.6
700
|
Verified
9.4
14
8.3
639
|
Verified
9.1
11
8.2
1160
|
Verified
9.8
11
8.2
1177
|
Verified
9.7
13
Dialing Options
Not enough data
8.4
24
|
Verified
Not enough data
8.1
22
|
Verified
Not enough data
7.2
10
Agent Tools
Not enough data
7.4
22
|
Verified
Not enough data
8.0
22
|
Verified
Not enough data
8.5
27
|
Verified
Automation
Not enough data
8.3
21
|
Verified
Not enough data
8.3
25
|
Verified
Not enough data
8.0
22
|
Verified
Agentic AI - Auto Dialer
Not enough data
7.5
12
Not enough data
7.9
16
AI Capabilities - Auto Dialer
Not enough data
8.2
10
Not enough data
8.5
10
Not enough data
8.2
11
Administration
8.8
232
Not enough data
8.8
231
Not enough data
8.7
229
Not enough data
Knowledge Management
8.8
225
Not enough data
8.6
215
Not enough data
8.5
214
Not enough data
Compliance
8.7
231
Not enough data
8.7
229
Not enough data
8.6
229
Not enough data
8.6
226
Not enough data
Customer Support
8.2
214
Not enough data
8.2
208
Not enough data
8.0
197
Not enough data
Data Security
8.6
220
Not enough data
8.7
222
Not enough data
9.0
222
Not enough data
9.1
223
Not enough data
Administration
8.6
215
Not enough data
8.9
216
Not enough data
8.9
220
Not enough data
Generative AI
7.6
152
Not enough data
Channels
8.6
128
9.0
21
8.4
120
Feature Not Available
7.6
119
Feature Not Available
Design
8.4
118
Feature Not Available
8.0
119
Feature Not Available
8.3
121
7.9
16
8.4
121
8.8
27
8.5
116
8.6
22
Generative AI
7.5
113
7.3
11
7.6
112
Feature Not Available
Usability
8.6
205
Feature Not Available
8.6
208
8.6
6
8.7
206
9.7
6
Reporting
8.7
206
8.6
6
8.3
199
8.3
6
8.6
203
9.7
6
Generative AI
7.6
180
Not enough data
7.6
181
Feature Not Available
Quality Assurance
8.8
72
Not enough data
8.7
69
Not enough data
8.7
72
Not enough data
Engagement
8.8
70
Not enough data
8.9
70
Not enough data
8.7
70
Not enough data
Performance
8.7
71
Not enough data
8.8
71
Not enough data
Generative AI
7.8
61
Not enough data
8.0
62
Not enough data
Channels
7.5
277
8.9
49
|
Verified
7.4
270
7.4
38
|
Verified
7.9
276
7.7
40
|
Verified
7.4
267
7.9
47
|
Verified
8.8
283
7.9
39
|
Verified
Generative AI
7.0
218
6.7
26
Functions
7.9
271
8.3
67
|
Verified
8.0
269
8.1
65
|
Verified
7.6
259
7.9
54
|
Verified
7.2
256
7.4
32
|
Verified
7.2
257
8.0
40
|
Verified
7.2
261
7.8
39
|
Verified
7.7
260
8.1
43
8.0
261
8.1
38
|
Verified
Agentic AI - Contact Center
9.3
7
Not enough data
9.6
8
Not enough data
8.6
7
Not enough data
9.0
7
Not enough data
Administrative
7.9
257
7.9
57
|
Verified
8.5
261
8.5
63
|
Verified
8.5
260
7.9
68
|
Verified
7.7
250
8.1
42
|
Verified
7.7
255
7.8
38
|
Verified
Workforce Management
7.9
59
8.7
13
7.9
58
8.3
11
7.5
58
8.5
10
7.8
57
7.4
11
7.6
57
9.2
14
Administration
8.3
60
8.3
13
8.3
58
8.8
11
8.4
58
9.5
14
7.7
56
8.0
10
7.7
56
8.2
11
Conversational Platform
8.6
105
8.9
16
8.7
104
8.6
13
8.1
101
9.2
14
8.3
107
9.6
9
Support Automation
8.2
103
8.3
14
8.2
101
8.6
13
8.1
103
9.4
13
8.0
101
8.0
10
Generative AI
7.4
97
9.0
7
7.4
96
Feature Not Available
Customer Support
8.3
147
Not enough data
8.0
144
Not enough data
8.2
145
Not enough data
Automation
8.3
153
Not enough data
8.2
148
Not enough data
8.1
148
Not enough data
Artificial Intelligence
7.6
143
Not enough data
7.7
140
Not enough data
7.5
140
Not enough data
Generative AI
7.8
110
Not enough data
7.8
111
Feature Not Available
7.8
110
Not enough data
Communication
8.5
313
|
Verified
9.3
14
8.6
332
|
Verified
8.9
15
8.4
279
|
Verified
Not enough data
8.5
281
|
Verified
8.7
17
7.8
162
6.7
5
Internal Use
8.3
822
|
Verified
8.6
15
8.3
298
|
Verified
8.9
12
8.5
290
|
Verified
Feature Not Available
8.4
322
|
Verified
8.5
11
8.5
292
|
Verified
8.8
12
8.7
326
|
Verified
8.5
14
Generative AI
7.3
128
Feature Not Available
Self-Service Experience
8.6
597
8.8
8
8.3
580
8.7
9
8.3
529
8.8
10
8.0
216
8.7
5
8.4
227
9.7
5
Self-Service Platform
8.4
225
Not enough data
8.6
234
Not enough data
7.7
204
Not enough data
8.5
217
9.0
5
Agentic AI - Customer Self-Service
8.5
8
Not enough data
8.5
8
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
Generative AI
7.9(won by default)
56
Not enough data
8.1(won by default)
56
Feature Not Available
Process
8.6
246
9.0(won by 0.4)
8
8.6
266
8.8(won by 0.2)
7
8.3(won by default)
227
Not enough data
Channels
8.8(won by 0.2)
275
8.6
7
8.4
250
9.0(won by 0.6)
8
8.5
233
9.0(won by 0.5)
7
8.6
234
9.3(won by 0.7)
10
8.6
216
9.2(won by 0.6)
11
Insight
8.6(won by 0.8)
232
7.8
6
8.8(won by 0.7)
267
8.1
7
8.5(won by default)
206
Not enough data
8.7
254
9.3(won by 0.6)
9
Generative AI
8.0
81
Not enough data
8.0
82
Feature Not Available
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Survey Management
8.7
31
Not enough data
8.3
31
Not enough data
8.6
31
Not enough data
8.7
31
Not enough data
Process Management
8.3
31
Not enough data
8.4
30
Not enough data
8.7
31
Not enough data
8.6
30
Not enough data
System Management
9.0
31
Not enough data
8.7
30
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Extensions
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Agentforce Service (formerly Salesforce Service Cloud) and RingCentral Contact Center are categorized as Digital Customer Service Platforms, Conversational Support, Complaint Management, Customer Communications Management, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Contact Center, and Customer Self-Service
Unique Categories
Agentforce Service (formerly Salesforce Service Cloud) is categorized as Contact Center Quality Assurance, Contact Center Knowledge Base, Enterprise Feedback Management, and Customer Service Automation
RingCentral Contact Center is categorized as Auto Dialer and UCaaS Platforms
Reviews
Reviewers' Company Size
Agentforce Service (formerly Salesforce Service Cloud)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
RingCentral Contact Center
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.4%
Computer Software
9.3%
Financial Services
7.6%
Manufacturing
4.3%
Non-Profit Organization Management
3.8%
Other
63.6%
Telecommunications
7.1%
Computer Software
7.1%
Financial Services
6.6%
Consumer Services
6.6%
Staffing and Recruiting
5.5%
Other
67.2%
Alternatives
Discussions
How is Salesforce Service Cloud being used to enhance operational efficiency and user experience in its specific field?
4 Comments
AB
Salesforce Service Cloud's robust case management system allows your team to track and manage customer cases. This helps ensure that no customer issue falls...Read more
How does Salesforce Service Cloud contribute to creating a more responsive and efficient customer service experience?
3 Comments
JS
Customer 360 and being able to hand off cases effectivelyRead more
Does salesforce have a customer portal?
3 Comments
AK
In recent years, playing at online casinos has grown in popularity, and https://woocasinoaustralia.com is one of the best options out there for those seeking...Read more
RingCentral Contact Center has no more discussions with answers
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