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Compare Reputation and Talkwalker by Hootsuite 
Featured Products
At a Glance
Market Segments
Mid-Market (45.1% of reviews)
Small-Business (37.4% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Reputation
Star Rating
(2,388)4.6 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationTalkwalker by Hootsuite
Star Rating
(136)4.3 out of 5
Market Segments
Small-Business (37.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Talkwalker by HootsuiteSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Reputation excels in user satisfaction, boasting a significantly higher overall score compared to Talkwalker by Hootsuite. Users appreciate its ability to centralize customer ratings and reviews from various platforms, making it a robust solution for maintaining business reputation.
- Users say that Reputation's real-time review monitoring system is a standout feature, providing timely alerts for new customer reviews. This functionality allows businesses to respond quickly, enhancing customer engagement and satisfaction.
- Reviewers mention that Talkwalker by Hootsuite offers an extensive feature set that is highly customizable, which is particularly appealing for users looking for tailored insights. They highlight its great coverage across notable channels, making it a versatile tool for social media analytics.
- According to verified reviews, Reputation shines in ease of use, with many users finding the application intuitive for managing social posting accounts. This user-friendly interface contributes to a smoother daily workflow compared to Talkwalker, which, while powerful, may require more time to navigate effectively.
- Users highlight that Talkwalker provides valuable insights that go beyond basic metrics, allowing for deeper exploration of digital conversations. This capability is particularly beneficial for users seeking to understand trends and conversation volumes in their industry.
- Reviewers note that while Talkwalker has received praise for its customer support, Reputation's overall support quality is slightly lower in user ratings. However, both platforms are recognized for their responsiveness, with Talkwalker being specifically commended for its fantastic support representatives.
Pricing
Entry-Level Pricing
Reputation
No pricing availableTalkwalker by Hootsuite
No pricing availableFree Trial
Reputation
No trial information availableTalkwalker by Hootsuite
Free Trial is available
Ratings
Meets Requirements
9.1
1,945
8.4
113
Ease of Use
9.0
1,986
8.6
114
Ease of Setup
8.7
1,104
8.4
80
Ease of Admin
8.9
876
8.5
76
Quality of Support
8.9
1,735
9.3
109
Has the product been a good partner in doing business?
8.9
874
8.8
74
Product Direction (% positive)
8.9
1,920
9.0
104
Features by Category
Social Analytics
8.3
235
8.8(won by 0.5)
65
8.5(won by 0.4)
239
8.1
65
8.7(won by 0.5)
246
8.2
68
8.4(won by 1.7)
204
6.7
25
8.4(won by 1.1)
209
7.3
32
8.1(won by default)
170
Not enough data
8.3(won by default)
188
Not enough data
Reports & Dashboards
8.7(won by 0.5)
250
8.2
69
8.8(won by 0.2)
247
8.6
69
8.7(won by 0.1)
232
8.6
60
8.2(won by default)
158
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
8.2
298
|
Verified
Not enough data
8.3
302
|
Verified
Not enough data
8.0
302
Not enough data
8.1
320
|
Verified
Not enough data
Performance
8.4
345
|
Verified
Not enough data
8.7
369
|
Verified
Not enough data
Local Search Optimization
8.9
146
Not enough data
8.8
161
|
Verified
Not enough data
9.1
176
Not enough data
9.3
186
|
Verified
Not enough data
8.7
156
|
Verified
Not enough data
9.1
182
|
Verified
Not enough data
Platform Basics
9.2
238
Not enough data
8.8
226
Not enough data
Agentic AI - Competitive Intelligence
5.7
5
Not enough data
Platform Data
8.8
226
Not enough data
9.4
267
Not enough data
8.4
195
Not enough data
Platform Content
Feature Not Available
Not enough data
Platform Reporting
9.0
239
Not enough data
9.1
237
Not enough data
Content & Collaboration
8.8
386
Not enough data
8.4
366
Not enough data
8.4
321
Not enough data
8.4
323
Not enough data
8.7
369
Not enough data
8.3
312
Not enough data
Social Management
8.6
420
Not enough data
8.7
428
Not enough data
8.5
376
Not enough data
8.7
420
Not enough data
8.3
346
Not enough data
8.3
297
Not enough data
8.2
181
Not enough data
Agentic AI - Social Media Management
6.0
15
Not enough data
6.4
16
Not enough data
6.1
16
Not enough data
6.7
16
Not enough data
6.1
16
Not enough data
6.6
16
Not enough data
6.8
16
Not enough data
Analytics
8.8
569
Not enough data
8.9
596
Not enough data
8.8
550
Not enough data
8.2
484
Not enough data
Customization
8.4
478
Not enough data
8.2
461
Not enough data
8.6
489
Not enough data
8.4
470
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Agentic AI - Experience Management
7.6
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
7.9
7
Not enough data
Collection
7.0
23
Not enough data
8.0
23
Not enough data
7.6
23
Not enough data
8.3
23
Not enough data
6.8
23
Not enough data
Agentic AI - Review Management
5.8
18
Not enough data
5.8
19
Not enough data
Moderation
7.3
22
Not enough data
7.3
22
Not enough data
7.4
22
Not enough data
Use Cases
7.3
21
Not enough data
7.4
20
Not enough data
7.5
20
Not enough data
Administration
6.0
20
Not enough data
7.6
20
Not enough data
7.9
21
Not enough data
7.8
20
Not enough data
6.0
20
Not enough data
Display Options
6.9
19
Not enough data
6.6
19
Not enough data
6.9
18
Not enough data
7.1
19
Not enough data
Generative AI
6.6
18
Not enough data
Monitoring & Listening
8.9
242
8.4
85
8.5
189
7.5
84
8.7
174
7.8
9
8.7
150
9.4
9
8.7
162
7.6
9
8.5
154
7.7
8
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
8.8
240
6.5
87
9.0
247
8.3
85
9.0
183
7.1
8
8.7
154
7.8
9
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Process
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Not enough data
Channels
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Not enough data
Insight
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Not enough data
Consumer Intelligence
9.0
1042
|
Verified
Not enough data
8.6
932
Not enough data
8.8
1001
|
Verified
Not enough data
Reporting
Feature Not Available
Not enough data
8.6
916
|
Verified
Not enough data
9.1
1121
|
Verified
Not enough data
Media Monitoring
8.6
960
|
Verified
Not enough data
8.6
942
|
Verified
Not enough data
8.5
879
Not enough data
In-House Management
Feature Not Available
Not enough data
8.5
847
Not enough data
Generative AI
7.9
393
Not enough data
Agentic AI - Online Reputation Management
6.7
32
Not enough data
6.6
31
Not enough data
6.7
32
Not enough data
6.8
32
Not enough data
6.8
32
Not enough data
7.0
30
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Reputation and Talkwalker by Hootsuite are categorized as Social Media Analytics and Social Media Listening Tools
Unique Categories
Talkwalker by Hootsuite has no unique categories
Reviews
Reviewers' Company Size
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Talkwalker by Hootsuite
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Automotive
27.8%
Real Estate
27.5%
Hospital & Health Care
11.6%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.3%
Public Relations and Communications
22.0%
Marketing and Advertising
19.5%
Market Research
7.3%
Management Consulting
4.9%
Information Technology and Services
4.9%
Other
41.5%
Alternatives
Discussions
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
Talkwalker by Hootsuite has no more discussions with answers
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