1. [Home](https://www.g2.com/) 2. ... 3. [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) 4. [Lumen by Talkwalker Discussions](https://www.g2.com/products/lumen-by-talkwalker/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_58eae3dab16d8db15d2cc74f55615156/lumen-by-talkwalker.png "Product Avatar Image") ](/products/lumen-by-talkwalker/reviews) [ Lumen by Talkwalker ](/products/lumen-by-talkwalker/reviews) (137)4.3/5 Most organizations still learn what's happening on social media and across the web after the moment has already passed — piecing together reports, spreadsheets, and dashboards to catch up with conversations that shifted hours or days earlier. Lumen by Talkwalker is a social listening and intelligence platform that helps brands monitor, analyze, and act on real-time conversations across social media, news, blogs, forums, podcasts, reviews, and AI answers before the window of opportunity closes. Lumen is part of Hootsuite Social OS, the AI-first operating system for everything social — giving teams a direct line between what's being said about their brand and the tools they use to act on it. Lumen is a strong fit for research, insights, communications, marketing, and brand teams that need to understand their audience, track sentiment, benchmark competitors, and detect and understand emerging trends and risks across a broad universe of digital sources — not just their own social channels. Lumen key features: Easy as chat: Ask questions in plain language and get cited answers grounded in live listening data, right in Lumen or in your team’s AI tool of choice via MCP connectors. Real-time monitoring: Track brand, product, and competitor mentions across more than 150 million online sources and 187 languages, including untagged mentions where a brand isn't directly named. AI visibility: Understand how leading AI assistants like Claude and ChatGPT describe your brand, competitors, and category, and identify opportunities to improve your visibility, positioning, and presence in AI-powered search. Trend and risk detection: Get alerts on data spikes, forecast future performance, and investigate the story behind sudden shifts in conversation. Visual and audio recognition: Detect logos, products, and brand elements in images, video, and spoken audio, not just text captions. Sentiment analysis: Understand what’s driving positive or negative conversation, including sarcasm and code-switching that general-purpose tools miss, and automatically categorize conversations by intent. Customizable reporting: Build centralized dashboards and automated reports so teams across regions and skill levels can turn listening data into confident decisions. With data from Lumen flowing into Hootsuite Social OS, listening insights don’t stop at the dashboard. Teams can turn a detected trend into scheduled content, route related customer conversations and mentions into a single inbox, and activate employees as brand advocates — all from the same connected system that surfaces the signal. Learn more at www.talkwalker.com Show More * * * ### 61.0 Nps Score Already have Lumen by Talkwalker? ### All Lumen by Talkwalker Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 3 years ago More Options - [ # What is Talkwalker used for? ](/discussions/talkwalker-what-is-talkwalker-used-for) What is Talkwalker used for? [ Social Media Analytics Software ](https://www.g2.com/tags/social-media-analytics-software)[ social media monitoring tools ](https://www.g2.com/tags/social-media-monitoring-tools)[ Hashtag Monitoring Software ](https://www.g2.com/tags/hashtag-monitoring-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Lumen+by+Talkwalker+questions+and+get+answers+from+expert+users+in+our+Lumen+by+Talkwalker+Discussions+section.&title=Lumen+by+Talkwalker+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Lumen+by+Talkwalker+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Lumen+by+Talkwalker+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss%0aAsk+Lumen+by+Talkwalker+questions+and+get+answers+from+expert+users+in+our+Lumen+by+Talkwalker+Discussions+section.) 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[ Social Media Analytics Software ](https://www.g2.com/tags/social-media-analytics-software)[ Social Media Listening Tools ](https://www.g2.com/tags/social-media-listening-tools)[ Hashtag Monitoring Software ](https://www.g2.com/tags/hashtag-monitoring-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Lumen+by+Talkwalker+questions+and+get+answers+from+expert+users+in+our+Lumen+by+Talkwalker+Discussions+section.&title=Lumen+by+Talkwalker+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Lumen+by+Talkwalker+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Lumen+by+Talkwalker+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss%0aAsk+Lumen+by+Talkwalker+questions+and+get+answers+from+expert+users+in+our+Lumen+by+Talkwalker+Discussions+section.) 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[ Social Media Analytics Software ](https://www.g2.com/tags/social-media-analytics-software)[ Social Media Listening Tools ](https://www.g2.com/tags/social-media-listening-tools)[ Hashtag Monitoring Software ](https://www.g2.com/tags/hashtag-monitoring-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Lumen+by+Talkwalker+questions+and+get+answers+from+expert+users+in+our+Lumen+by+Talkwalker+Discussions+section.&title=Lumen+by+Talkwalker+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Lumen+by+Talkwalker+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Lumen+by+Talkwalker+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss%0aAsk+Lumen+by+Talkwalker+questions+and+get+answers+from+expert+users+in+our+Lumen+by+Talkwalker+Discussions+section.) 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[ Social Media Analytics Software ](https://www.g2.com/tags/social-media-analytics-software)[ Social Media Listening Tools ](https://www.g2.com/tags/social-media-listening-tools)[ Hashtag Monitoring Software ](https://www.g2.com/tags/hashtag-monitoring-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Lumen+by+Talkwalker+questions+and+get+answers+from+expert+users+in+our+Lumen+by+Talkwalker+Discussions+section.&title=Lumen+by+Talkwalker+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Lumen+by+Talkwalker+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Lumen+by+Talkwalker+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss%0aAsk+Lumen+by+Talkwalker+questions+and+get+answers+from+expert+users+in+our+Lumen+by+Talkwalker+Discussions+section.) 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[ Hashtag Monitoring Software ](https://www.g2.com/tags/hashtag-monitoring-software)[ Social Media Listening Tools ](https://www.g2.com/tags/social-media-listening-tools)[ Social Media Analytics Software ](https://www.g2.com/tags/social-media-analytics-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Lumen+by+Talkwalker+questions+and+get+answers+from+expert+users+in+our+Lumen+by+Talkwalker+Discussions+section.&title=Lumen+by+Talkwalker+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Lumen+by+Talkwalker+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Lumen+by+Talkwalker+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss%0aAsk+Lumen+by+Talkwalker+questions+and+get+answers+from+expert+users+in+our+Lumen+by+Talkwalker+Discussions+section.) 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What is an example of a unique way you've used Talkwalker's widgets to tell a story? 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Answer a few questions to help the Lumen by Talkwalker community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Flumen-by-talkwalker%2Fdiscuss%3Fsmall_ask%3Dlumen-by-talkwalker) No ## Top Contributors in Lumen by Talkwalker 1 ![Daisy K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daisy K.") DK Loading... ### [Daisy K.](https://www.g2.com/users/4cc36979-10bc-4ead-b6a3-65bfea40f88b "Daisy K.") Senior Social Media Analyst 1 pt