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Compare Qualtrics Customer Experience and Resonate CX 
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At a Glance
Market Segments
Enterprise (51.5% of reviews)
Small-Business (36.4% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Qualtrics Customer Experience
Star Rating
(742)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansResonate CX
Star Rating
(451)4.6 out of 5
Market Segments
Small-Business (36.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Resonate CXSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Resonate CX excels in ease of use, with users appreciating its intuitive navigation and visibility. One user highlighted how easy it is to track progress, making quality improvement efforts more manageable.
- Users say that Qualtrics Customer Experience offers a robust dashboard that simplifies the process of capturing customer feedback from various channels. Reviewers noted the platform's ability to provide actionable insights, which is crucial for informed decision-making.
- According to verified reviews, Resonate CX stands out for its quality of support, receiving high praise for responsiveness and helpfulness. Users mentioned that the support team significantly aids in achieving their goals and improving service quality.
- Reviewers mention that while Qualtrics Customer Experience has a wealth of features, some users find it challenging to configure the platform to meet their specific workflow needs. This can lead to frustration during the setup process.
- G2 reviewers highlight that Resonate CX has a strong focus on customer feedback, enabling organizations to gather insights effectively. Users noted that it helps them understand service performance from a parent's perspective, which is invaluable for continuous improvement.
- Users report that Qualtrics Customer Experience, despite its strengths, has fewer recent reviews compared to Resonate CX, which may indicate a need for improvement in user engagement or satisfaction. This could be a consideration for potential buyers looking for a more actively supported platform.
Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Resonate CX
No pricing availableFree Trial
Qualtrics Customer Experience
No trial information availableResonate CX
No trial information availableRatings
Meets Requirements
8.6
598
9.2
247
Ease of Use
8.4
600
9.1
422
Ease of Setup
7.6
357
9.3
309
Ease of Admin
7.9
349
9.2
40
Quality of Support
8.5
567
9.4
235
Has the product been a good partner in doing business?
8.5
341
9.6
40
Product Direction (% positive)
8.6
575
9.3
248
Features by Category
Social Analytics
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Not enough data
Engagement
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Not enough data
Performance
8.7
35
Not enough data
9.3
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.1
111
9.4
106
8.8
108
8.9
97
8.8
105
8.8
86
7.7
61
8.1
83
Customization
8.4
95
8.6
88
8.4
101
7.9
78
8.6
95
8.4
77
8.4
92
8.4
73
Generative AI
8.3
11
8.0
52
7.7
11
8.0
49
Agentic AI - Experience Management
Not enough data
7.6
24
Not enough data
7.4
24
Not enough data
7.8
24
Not enough data
7.6
23
Feedback Management
8.3
93
8.7
86
8.6
100
8.7
85
8.4
117
9.1
90
Feedback Analysis
8.3
103
8.9
85
8.4
104
8.8
89
8.7
103
8.9
89
Feedback Sources
8.3
95
8.9
81
9.0
120
9.1
89
8.5
83
8.0
72
8.7
86
8.8
74
Generative AI
7.7
10
8.2
46
7.5
10
8.3
45
Survey Management
Not enough data
8.5
60
Not enough data
8.7
62
Not enough data
8.6
58
Not enough data
8.6
59
Survey Customization
Not enough data
8.5
50
Not enough data
8.7
54
Not enough data
8.4
46
Not enough data
8.3
43
Survey Insights
Not enough data
9.0
54
Not enough data
8.3
45
Not enough data
8.9
49
Not enough data
8.8
50
Agentic AI - Survey
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Monitoring & Listening
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Not enough data
Predictions
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Not enough data
Generative AI
8.5
8
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Not enough data
Channels
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
Insight
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
9.2
39
Not enough data
9.4
43
Not enough data
9.2
35
Platform Content
Not enough data
9.4
36
Not enough data
9.3
40
Not enough data
9.0
41
Not enough data
8.8
36
Platform Additional Functionality
Not enough data
9.0
40
Not enough data
9.0
41
Not enough data
9.1
39
Not enough data
9.2
35
Platform
Not enough data
8.8
57
Not enough data
8.5
54
Not enough data
8.9
53
Not enough data
9.0
51
Not enough data
9.3
51
Not enough data
9.3
50
Not enough data
9.4
50
Not enough data
9.5
50
Categories
Categories
Shared Categories
Qualtrics Customer Experience and Resonate CX are categorized as Feedback Analytics and Experience Management
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Resonate CX is categorized as Survey and Employee Engagement
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Resonate CX
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.9%
Retail
44.0%
Education Management
34.5%
Automotive
5.2%
Primary/Secondary Education
4.8%
Hospital & Health Care
1.8%
Other
9.8%
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
What is qualtrics CX?
1 Comment
JS
It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on dataRead more
Resonate CX has no discussions with answers
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