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# Qualtrics Customer Experience vs Resonate CX Comparison - What are their main differences?

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Qualtrics Customer ExperienceResonate CX[+ Add Product](#)

Reviews

**Qualtrics Customer Experience** [

4.3/5(752)

](https://www.g2.com/products/qualtrics-customer-experience/reviews#reviews)

**Resonate CX** [

4.6/5(554)

](https://www.g2.com/products/resonate-cx/reviews#reviews)

Pricing

**Qualtrics Customer Experience**
 **Contact Us** · Frontline Care

**Resonate CX**
 **Contact Us** · Full Suite Experience Management Platform

**Pricing Insights**
from reviews

Time to Implement

**Qualtrics Customer Experience**
3 months

Based on 7 responses

**Resonate CX**
1 monthFaster

Based on 25 responses

Return on Investment

**Qualtrics Customer Experience**
23 months

Based on 17 responses

**Resonate CX**
4 months19 months sooner

Based on 24 responses

Perceived Cost

**Qualtrics Customer Experience**
$$$$$

**Resonate CX**
$$$$$

Average Discount

**Qualtrics Customer Experience**
11%

**Resonate CX**
14%3% more

 ![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")

 ![Resonate CX](https://images.g2crowd.com/uploads/product/hd_favicon/7103ff2fa8ce26596b322c7653fb9faf/resonate-cx.svg "Resonate CX")

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Pros & Cons

**Qualtrics Customer Experience**
[
Ease of Use (14)
](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1683105&qs=pros-and-cons#reviews)[
Analytics (12)
](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682231&qs=pros-and-cons#reviews)[
Complexity (6)
](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1684225&qs=pros-and-cons#reviews)[
Improvement Needed (6)
](https://www.g2.com/products/qualtrics-customer-experience/reviews?filters%5Bsentiment_snippet%5D=1682971&qs=pros-and-cons#reviews)

**Resonate CX**
[
Ease of Use (114)
](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1549511&qs=pros-and-cons#reviews)[
Helpful (105)
](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1550589&qs=pros-and-cons#reviews)[
Scoring System Issues (43)
](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1550367&qs=pros-and-cons#reviews)[
Inadequate Feedback (29)
](https://www.g2.com/products/resonate-cx/reviews?filters%5Bsentiment_snippet%5D=1548311&qs=pros-and-cons#reviews)

Integrations

**Qualtrics Customer Experience**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e3a8d60332cca437222ea3ba4d00292c/genesys-cloud-cx.png "Product Avatar Image")

Genesys Cloud CX

](https://www.g2.com/products/genesys-cloud-cx/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_dd08426f9b1cd59deeab3d8fae3cd327/microsoft-power-automate.PNG "Product Avatar Image")

Microsoft Power Automate

](https://www.g2.com/products/microsoft-power-automate/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9f0f269b3942e720cb2639848e765d14/salesforce-b2b-commerce.jpg "Product Avatar Image")

Salesforce B2B Commerce

](https://www.g2.com/products/salesforce-b2b-commerce/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_e63eb2d0ef10e2df421befaed80bed3c/agentforce-service-formerly-salesforce-service-cloud.jpg "Product Avatar Image")

Salesforce Service Cloud

](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews)[
View all
](https://www.g2.com/products/qualtrics-customer-experience/integrations)

**Resonate CX**
[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-sales.png "Product Avatar Image")

Microsoft Dynamics 365 Sales

](https://www.g2.com/products/dynamics-365-sales/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_4017cc5b973cfedf035e6ab12ec77d4e/famly.jpg "Product Avatar Image")

Famly

](https://www.g2.com/products/famly/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_f0bf76552c3f9e35c6cddb322d4e35c2/kidsoft-kidsoft.png "Product Avatar Image")

Kidsoft

](https://www.g2.com/products/kidsoft-kidsoft/reviews)[

 ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_c20f41ee50b7d1acbe3bdcdc24a1e61f/lineleader-by-childcarecrm.jpg "Product Avatar Image")

LineLeader by ChildcareCRM

](https://www.g2.com/products/lineleader-by-childcarecrm/reviews)[
View all
](https://www.g2.com/products/resonate-cx/integrations)

Screenshots

**Qualtrics Customer Experience**
 ![Qualtrics Customer Experience screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1792949/Customer-Journey%282%29.png)

**Resonate CX**
 ![Resonate CX screenshot](https://images.g2crowd.com/cdn-cgi/image/width=600,height=600,fit=scale-down,format=auto,onerror=redirect,/https://images.g2crowd.com/uploads/attachment/file/1301293/g2-images-3.png)

Ratings

Meets Requirements

**Qualtrics Customer Experience**

8.6

8.6603

**Resonate CX**

9.2

9.2312

Ease of Use

**Qualtrics Customer Experience**

8.4

8.4606

**Resonate CX**

9.2

9.2513

Ease of Setup

**Qualtrics Customer Experience**

7.6

7.6363

**Resonate CX**

9.3

9.3391

Ease of Admin

**Qualtrics Customer Experience**

7.9

7.9350

**Resonate CX**

9.4

9.454

Quality of Support

**Qualtrics Customer Experience**

8.5

8.5570

**Resonate CX**

9.4

9.4298

Has the product been a good partner in doing business?

**Qualtrics Customer Experience**

8.5

8.5342

**Resonate CX**

9.6

9.654

Product Direction (% positive)

**Qualtrics Customer Experience**

8.6

8.6580

**Resonate CX**

9.4

9.4309

Features

Experience Management[Hide 56 FeaturesShow 56 Features](javascript:void(0);)

8.4

139

8.5

199

Analytics

Net Promoter Score (NPS)

9.1

112

9.4(won by 0.3)

124

Customer Satisfaction (CSAT) Score

8.9

110

9.0(won by 0.1)

102

Customer Effort Score (CES)

8.8(tied score)

106

8.8(tied score)

87

Gamification

7.7

60

8.1(won by 0.4)

84

Customization

Stakeholder Management

8.4

94

8.8(won by 0.4)

107

Multilanguage Support

8.4(won by 0.5)

102

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.9

78

Multiple Branding Support

8.6(won by 0.2)

95

8.4

78

Vertical-specific Solutions

8.4

91

8.5(won by 0.1)

75

Feedback Management

Not enough data

9.7(won by default)

29

Negative Feedback Management

Not enough data

7.1(won by default)

7

Customizable Branding

Not enough data

Not enough data

Knowledge Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Survey/Poll Management

Not enough data

Not enough data

Generative AI

AI Text Generation

8.3(won by 0.2)

11

8.1

53

AI Text Summarization

7.7

11

8.1(won by 0.4)

51

Generative AI

Not enough data

Not enough data

Agentic AI - Experience Management

Cross-system Integration

8.0(won by 0.8)

5

 (There is a greater than 0.5 difference between this product's rating and its competitors)

7.2

29

Autonomous Task Execution

Not enough data

7.7(won by default)

25

Natural Language Interaction

Not enough data

7.8(won by default)

24

Proactive Assistance

Not enough data

7.6(won by default)

23

Third-Party Integrations

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Additional Functionality

Surveys & Feedback

Not enough data

9.9(won by default)

24

Dashboard

Not enough data

9.3(won by default)

10

Reporting/Analytics

Not enough data

9.7(won by default)

24

Real-Time Reporting

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

NPS Survey Structure

Not enough data

Not enough data

Customizable Forms

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Text Analysis

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Real-Time Notifications

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Customizable Fields

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Predictive Analytics

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

API

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Multi-Channel Support

Not enough data

Not enough data

Feedback Analytics[Hide 12 FeaturesShow 12 Features](javascript:void(0);)

8.4

133

8.8

120

Feedback Management

Tagging

8.3

92

8.8(won by 0.5)

89

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Segmentation

8.6

100

8.8(won by 0.2)

87

Custom Reports and Dashboards

8.3

119

9.2(won by 0.9)

97

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Feedback Analysis

Thematic Analysis

8.3

103

9.0(won by 0.7)

91

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Sentiment Analysis

8.3

104

8.9(won by 0.6)

92

 (There is a greater than 0.5 difference between this product's rating and its competitors)

NPS/CSAT Scoring

8.7

104

8.8(won by 0.1)

95

Feedback Sources

Online Reviews

8.3

95

9.0(won by 0.7)

86

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Surveys

9.1

122

9.2(won by 0.1)

95

Social Media

8.4(won by 0.4)

82

8.0

72

Customer Service Channels

8.7

85

8.8(won by 0.1)

74

Generative AI

AI Text Generation

7.7

10

8.2(won by 0.5)

46

 (There is a greater than 0.5 difference between this product's rating and its competitors)

AI Text Summarization

7.5

10

8.3(won by 0.8)

46

 (There is a greater than 0.5 difference between this product's rating and its competitors)

Social Media Analytics[Hide 67 FeaturesShow 67 Features](javascript:void(0);)

8.3

87

Not enough data

Social Analytics

Competitor Analysis

8.2(won by default)

59

Not enough data

Follower Analysis

8.2(won by default)

65

Not enough data

Post Performance

8.5(won by default)

68

Not enough data

Paid Campaign Tracking

Not enough data

Not enough data

Attribution

Not enough data

Not enough data

Hashtag Analytics

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Lead Attribution

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Keyword Tracking

Not enough data

Not enough data

Influencer Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Reports & Dashboards

Report Customizability

8.2(won by default)

73

Not enough data

Report Exporting

8.2(won by default)

74

Not enough data

Scalability

8.4(won by default)

72

Not enough data

White Label

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Agentic AI - Social Media Analytics

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Additional Functionality

Generative AI

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Charting

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Dashboard Creation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Post Scheduling

Not enough data

Not enough data

@mentions

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Competitor Monitoring

Not enough data

Not enough data

Search/Filter

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Real-Time Monitoring

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Social Advertising

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Real-Time Reporting

Not enough data

Not enough data

Campaign Scheduling

Not enough data

Not enough data

Social Performance Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Contact Center Quality Assurance[Hide 43 FeaturesShow 43 Features](javascript:void(0);)

8.8

44

Not enough data

Quality Assurance

Evaluation

9.1(won by default)

37

Not enough data

Calibration

8.8(won by default)

36

Not enough data

Reports

8.4(won by default)

38

Not enough data

Engagement

Feedback

8.4(won by default)

39

Not enough data

Dashboards

8.8(won by default)

39

Not enough data

Training

8.7(won by default)

35

Not enough data

Activity Dashboard

Not enough data

Not enough data

Performance

Third-Party Integrations

8.7(won by default)

34

Not enough data

Compliance

9.3(won by default)

35

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Customer Journey Mapping

Not enough data

Not enough data

Employee Coaching Tools

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Quality Management

Not enough data

Not enough data

Customer Surveys

Not enough data

Not enough data

Agent Interface

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

Leaderboards

Not enough data

Not enough data

Employee Reward Programs

Not enough data

Not enough data

Workforce Management

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Customer Experience Management

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Video Conferencing

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

KPI Monitoring

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Multiple Scoring Models

Not enough data

Not enough data

Real-Time Updates

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Screen Recording

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Social Media Listening Tools[Hide 66 FeaturesShow 66 Features](javascript:void(0);)

7.7

97

Not enough data

Monitoring & Listening

Social Measurement

8.4(won by default)

82

Not enough data

Influencer Identification

7.7(won by default)

72

Not enough data

Brand Monitoring

Not enough data

Not enough data

Keyword Tracking

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Competitor Analysis

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

Competitor Monitoring

Not enough data

Not enough data

Hashtag Tracking

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Influencer Tracking

Not enough data

Not enough data

Impact Measurement

Not enough data

Not enough data

Agentic AI - Social Media Listening Tools

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

AI/Machine Learning

Not enough data

Not enough data

Third-Party Integration

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Data Management & Analysis

Sentiment Analysis

7.2(won by default)

81

Not enough data

Social Reporting

7.8(won by default)

83

Not enough data

Alerts and Notifications

Not enough data

Not enough data

Advanced Data Filtering

Not enough data

Not enough data

Additional Functionality

Negative Feedback Management

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Audience Analytics

Not enough data

Not enough data

Multi-Account Management

Not enough data

Not enough data

API

Not enough data

Not enough data

Collaboration Tools

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Audience Engagement

Not enough data

Not enough data

Content Publishing Options

Not enough data

Not enough data

Content Discovery

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Natural Language Processing

Not enough data

Not enough data

Optical Character Recognition

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Multi-Language

Not enough data

Not enough data

Multi-Channel Data Collection

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Audience Targeting

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Reporting & Statistics

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Real-Time Analytics

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Automated Publishing

Not enough data

Not enough data

Benchmarking

Not enough data

Not enough data

Boolean Search

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Access Controls/Permissions

Not enough data

Not enough data

Reputation Management

Not enough data

Not enough data

Social Listening

Not enough data

Not enough data

Social Advertising

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Proactive Customer Retention[Hide 52 FeaturesShow 52 Features](javascript:void(0);)

8.7

48

Not enough data

Platform

Health Score

8.5(won by default)

45

Not enough data

Customer Profiles

9.1(won by default)

45

Not enough data

Notifications

8.9(won by default)

45

Not enough data

NPS of Customers

Not enough data

Not enough data

Predictions

Service Quality Assurance

8.9(won by default)

44

Not enough data

Predictive Analytics

8.7(won by default)

45

Not enough data

Artificial Intelligence

8.4(won by default)

44

Not enough data

Sentiment

8.9(won by default)

46

Not enough data

Retention

8.7(won by default)

46

Not enough data

Revenue Impact

Feature Not Available

Not enough data

Behavior Analytics

Not enough data

Not enough data

Usage Tracking/Analytics

Not enough data

Not enough data

Generative AI

AI Text Generation

8.5(won by default)

8

Not enough data

AI Text Summarization

8.8(won by default)

8

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Loyalty Program

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Campaign Personalization

Not enough data

Not enough data

Personalization

Not enough data

Not enough data

Email Campaign Management

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Knowledge Base Management

Not enough data

Not enough data

Renewal Management

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Behavioral Targeting

Not enough data

Not enough data

Customer Engagement

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Behavior Tracking

Not enough data

Not enough data

Retention Tracking

Not enough data

Not enough data

Support Ticket Management

Not enough data

Not enough data

User Onboarding

Not enough data

Not enough data

Lifecycle Management

Not enough data

Not enough data

Customer Surveys

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Real-time Alerts

Not enough data

Not enough data

Customer Journey Mapping

Not enough data

Not enough data

Cancellation Management

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Review Monitoring

Not enough data

Not enough data

Customer Data Management

Not enough data

Not enough data

Referral Tracking

Not enough data

Not enough data

Customer Communication

Not enough data

Not enough data

Churn Management

Not enough data

Not enough data

Marketing Automation

Not enough data

Not enough data

Referral Management

Not enough data

Not enough data

Customer Segmentation

Not enough data

Not enough data

Messaging

Not enough data

Not enough data

Workflow Automation

Not enough data

Not enough data

Social Customer Service[Hide 14 FeaturesShow 14 Features](javascript:void(0);)

8.4

157

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Process

Mentions

8.7(won by default)

133

Not enough data

Tickets

8.3(won by default)

97

Not enough data

Macros

8.4(won by default)

73

Not enough data

Channels

Email

8.5(won by default)

67

Not enough data

Social

8.8(won by default)

136

Not enough data

Text

8.2(won by default)

51

Not enough data

Live Chat

Feature Not Available

Not enough data

Phone

Feature Not Available

Not enough data

Insight

Surveys

8.3(won by default)

69

Not enough data

Reporting

8.3(won by default)

123

Not enough data

Visitor Activity

8.1(won by default)

50

Not enough data

Help Desk

Feature Not Available

Not enough data

Employee Engagement[Hide 107 FeaturesShow 107 Features](javascript:void(0);)

Not enough data

9.1

63

Platform Basics

Performance Benchmarking

Not enough data

9.2(won by default)

40

Reporting & Dashboards

Not enough data

9.4(won by default)

44

Interoperability

Not enough data

9.3(won by default)

36

Platform Content

Employee Pulse Surveys

Not enough data

9.3(won by default)

37

Survey Customization

Not enough data

9.3(won by default)

40

Goal and Challenge Creation

Not enough data

8.9(won by default)

41

Science-based templates

Not enough data

8.8(won by default)

36

Customizable Templates

Not enough data

Not enough data

Platform Additional Functionality

Employee Segmenting

Not enough data

9.0(won by default)

40

Goal and Challenge Creation

Not enough data

8.9(won by default)

41

Peer Recognition

Not enough data

9.1(won by default)

40

Social Feedback Portal

Not enough data

9.2(won by default)

35

Employee Portal

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Peer-to-Peer Recognition

Not enough data

Not enough data

Additional Functionality

Real-Time Reporting

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Rewards Program

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Learning & Development

Not enough data

Not enough data

Social Engagement

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Customizable Questions

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Employee Profiles

Not enough data

Not enough data

Question Library

Not enough data

Not enough data

Gamification

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Scoring

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Offboarding

Not enough data

Not enough data

Visual Analytics

Not enough data

Not enough data

Employee Onboarding

Not enough data

Not enough data

Alerts/Notifications

Not enough data

Not enough data

Employee Database

Not enough data

Not enough data

Platform

Customization 

Not enough data

8.8(won by default)

56

Integration APIs

Not enough data

8.5(won by default)

54

Internationalization

Not enough data

9.0(won by default)

53

User, Role, and Access Management

Not enough data

9.1(won by default)

51

Activity Dashboard

Not enough data

9.5(won by default)

51

Activity Dashboard

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Goal Management

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Action Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Benefits Dashboard

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Feedback Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Recruitment Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Training Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

Orientation Workflow Management

Not enough data

Not enough data

Task Management

Not enough data

Not enough data

HR Management

Not enough data

Not enough data

Help Desk Management

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Payroll Management

Not enough data

Not enough data

Document Management

Not enough data

Not enough data

Job Description Management

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Assessment Management

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Mobile Access

Not enough data

Not enough data

Third-Party Integration

Not enough data

Not enough data

Initiative Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Community Management

Not enough data

Not enough data

Employee Referral Management

Not enough data

Not enough data

Candidate Management

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Communication Management

Not enough data

Not enough data

Advertising Management

Not enough data

Not enough data

Application Management

Not enough data

Not enough data

Email Management

Not enough data

Not enough data

Job Management

Not enough data

Not enough data

Discount Management

Not enough data

Not enough data

Pipeline Management

Not enough data

Not enough data

File Management

Not enough data

Not enough data

Job Management

Not enough data

Not enough data

Data Storage Management

Not enough data

Not enough data

Compensation Management

Not enough data

Not enough data

Employee Management

Not enough data

Not enough data

Job Application Management

Not enough data

Not enough data

HR Management

Not enough data

Not enough data

Competency Management

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Compliance Management

Not enough data

Not enough data

Job Description Management

Not enough data

Not enough data

Evaluation Management

Not enough data

Not enough data

User Management

Not enough data

Not enough data

Role-Based Permissions

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Show 5 feature categories with incomplete data

Call & Contact Center[Hide 47 FeaturesShow 47 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Call Reporting

Not enough data

Not enough data

Automatic Call Distribution

Not enough data

Not enough data

Call Whispering

Not enough data

Not enough data

Callback Scheduling

Not enough data

Not enough data

CRM

Not enough data

Not enough data

Call Tagging

Not enough data

Not enough data

Dashboard

Not enough data

Not enough data

Call Recording

Not enough data

Not enough data

Alerts/Escalation

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Call Transcription

Not enough data

Not enough data

Queue Management

Not enough data

Not enough data

Manual Dialer

Not enough data

Not enough data

Call Tracking

Not enough data

Not enough data

Auto-Dialer

Not enough data

Not enough data

Call Monitoring

Not enough data

Not enough data

Activity Tracking

Not enough data

Not enough data

Multi-Channel Communication

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Sentiment Analysis

Not enough data

Not enough data

Progressive Dialer

Not enough data

Not enough data

Voice Recognition

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Monitoring

Not enough data

Not enough data

IVR

Not enough data

Not enough data

Call Logging

Not enough data

Not enough data

Chatbot

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Outbound Call Center

Not enough data

Not enough data

Interaction Tracking

Not enough data

Not enough data

Voice Mail

Not enough data

Not enough data

Call Routing

Not enough data

Not enough data

Automated Responses

Not enough data

Not enough data

API

Not enough data

Not enough data

Call Transfer

Not enough data

Not enough data

AI Summarization

Not enough data

Not enough data

Call Center Management

Not enough data

Not enough data

Inbound Call Center

Not enough data

Not enough data

Surveys & Feedback

Not enough data

Not enough data

Chat/Messaging

Not enough data

Not enough data

Predictive Dialer

Not enough data

Not enough data

Blended Call Center

Not enough data

Not enough data

Caller ID

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Performance Management

Not enough data

Not enough data

Computer Telephony Integration

Not enough data

Not enough data

Call Scripting

Not enough data

Not enough data

Social Media Marketing[Hide 42 FeaturesShow 42 Features](javascript:void(0);)

Not enough data

Not enough data

Additional Functionality

Customer Segmentation

Not enough data

Not enough data

Conversion Tracking

Not enough data

Not enough data

Post Scheduling

Not enough data

Not enough data

Automated Scheduling

Not enough data

Not enough data

Content Management

Not enough data

Not enough data

Campaign Planning

Not enough data

Not enough data

Content Library

Not enough data

Not enough data

Multi-Channel Management

Not enough data

Not enough data

Campaign Management

Not enough data

Not enough data

Trend Analysis

Not enough data

Not enough data

Drag & Drop

Not enough data

Not enough data

Activity Dashboard

Not enough data

Not enough data

Customizable Reports

Not enough data

Not enough data

Multi-Channel Marketing

Not enough data

Not enough data

Social Promotion

Not enough data

Not enough data

Data Import/Export

Not enough data

Not enough data

Contact Management

Not enough data

Not enough data

Social Media Monitoring

Not enough data

Not enough data

A/B Testing

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

Email Marketing

Not enough data

Not enough data

Automated Publishing

Not enough data

Not enough data

Image Library

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Tagging

Not enough data

Not enough data

Campaign Analytics

Not enough data

Not enough data

Reporting/Analytics

Not enough data

Not enough data

Keyword Filtering

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Real-Time Data

Not enough data

Not enough data

Workflow Management

Not enough data

Not enough data

Calendar Management

Not enough data

Not enough data

Data Visualization

Not enough data

Not enough data

Multi-Campaign

Not enough data

Not enough data

Social Media Integration

Not enough data

Not enough data

Multi-Account Management

Not enough data

Not enough data

Commenting/Notes

Not enough data

Not enough data

Engagement Tracking

Not enough data

Not enough data

Third-Party Integrations

Not enough data

Not enough data

Performance Metrics

Not enough data

Not enough data

Click Tracking

Not enough data

Not enough data

Talent Management[Hide 15 FeaturesShow 15 Features](javascript:void(0);)

Not enough data

Not enough data

Generative AI

AI Text Generation

Not enough data

Not enough data

AI Text Summarization

Not enough data

Not enough data

Generative AI

Not enough data

Not enough data

Additional Functionality

Onboarding

Not enough data

Not enough data

Individual Development Plans

Not enough data

Not enough data

Career Development

Not enough data

Not enough data

Approval Process Control

Not enough data

Not enough data

Customizable Branding

Not enough data

Not enough data

AI Copilot

Not enough data

Not enough data

Reminders

Not enough data

Not enough data

Customizable Templates

Not enough data

Not enough data

Employee Profiles

Not enough data

Not enough data

Employee Engagement

Not enough data

Not enough data

Learning & Development

Not enough data

Not enough data

API

Not enough data

Not enough data

SAP Store[Hide 7 FeaturesShow 7 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - SAP Store

Autonomous Task Execution

Not enough data

Not enough data

Multi-step Planning

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

Genesys AppFoundry Marketplace[Hide 6 FeaturesShow 6 Features](javascript:void(0);)

Not enough data

Not enough data

Agentic AI - Genesys AppFoundry Marketplace

Autonomous Task Execution

Not enough data

Not enough data

Cross-system Integration

Not enough data

Not enough data

Adaptive Learning

Not enough data

Not enough data

Natural Language Interaction

Not enough data

Not enough data

Proactive Assistance

Not enough data

Not enough data

Decision Making

Not enough data

Not enough data

User Insights

Reviewers' Company Size

[![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")](https://www.g2.com/products/qualtrics-customer-experience/reviews)

Qualtrics Customer Experience

Small-Business(50 or fewer emp.)

12.7%

Mid-Market(51-1000 emp.)

35.8%

Enterprise(\> 1000 emp.)

51.5%

[![Resonate CX](https://images.g2crowd.com/uploads/product/hd_favicon/7103ff2fa8ce26596b322c7653fb9faf/resonate-cx.svg "Resonate CX")](https://www.g2.com/products/resonate-cx/reviews)

Resonate CX

Small-Business(50 or fewer emp.)

38.3%

Mid-Market(51-1000 emp.)

27.6%

Enterprise(\> 1000 emp.)

34.0%

Small-Business

(50 or fewer emp.)

12.7%

38.3%

Mid-Market

(51-1000 emp.)

35.8%

27.6%

Enterprise

(\> 1000 emp.)

51.5%

34.0%

Reviewers' Industry

[![Qualtrics Customer Experience](https://images.g2crowd.com/uploads/product/hd_favicon/8890eea0cb317c903c079caf28914e83/qualtrics-customer-experience%282%29.svg "Qualtrics Customer Experience")](https://www.g2.com/products/qualtrics-customer-experience/reviews)
Qualtrics Customer Experience

Information Technology and Services

10.4%

Higher Education

6.9%

Computer Software

5.3%

Marketing and Advertising

5.3%

Education Management

5.3%

Other

66.9%

[![Resonate CX](https://images.g2crowd.com/uploads/product/hd_favicon/7103ff2fa8ce26596b322c7653fb9faf/resonate-cx.svg "Resonate CX")](https://www.g2.com/products/resonate-cx/reviews)
Resonate CX

Retail

40.7%

Education Management

32.0%

Automotive

8.5%

Primary/Secondary Education

4.3%

Hospital & Health Care

2.1%

Other

12.4%

Alternatives

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[
Birdeye
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[
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