# Qualtrics Customer Experience vs Resonate CX Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Resonate CX excels in user experience, with many users highlighting its intuitive interface and ease of use. Reviewers appreciate how it allows for quick feedback retrieval, which helps identify key areas for improvement in services.
- **Users say** that Qualtrics Customer Experience offers a high level of customization, enabling them to be specific about their needs without being overwhelmed by unnecessary features. This flexibility is particularly valued by teams that require tailored solutions for their feedback processes.
- **According to verified reviews** , Resonate CX stands out for its strong support and implementation process, with users noting that the onboarding is straightforward and efficient. This has led to a smoother transition for teams looking to adopt the platform quickly.
- **Reviewers mention** that while Qualtrics Customer Experience provides a robust set of features, some users find the setup process to be more complex compared to Resonate CX. This can lead to initial challenges for teams that are not as tech-savvy.
- **Users highlight** that both platforms are effective in gathering feedback, but Resonate CX is praised for its ability to turn feedback into actionable insights quickly. Many users feel that this responsiveness is crucial for maintaining customer satisfaction and improving service offerings.
- **G2 reviewers note** that while Qualtrics Customer Experience has a strong reputation in enterprise settings, Resonate CX is particularly well-suited for small businesses, as it caters to their specific needs and provides a more accessible price point for entry-level users.



| | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 751 | 487 | 
| **Largest Market Segment** | Enterprise (51.5% of reviews) | Enterprise (35.7% of reviews) | 
| **Entry Level Price** | Contact Us | Contact Us | 

---
## Top Pros & Cons

### Qualtrics Customer Experience

Pros:
- Ease of Use (18 reviews)
- Analytics (14 reviews)

Cons:
- Complexity (7 reviews)
- Improvement Needed (7 reviews)

### Resonate CX

Pros:
- Ease of Use (114 reviews)
- Helpful (105 reviews)

Cons:
- Scoring System Issues (43 reviews)
- Inadequate Feedback (29 reviews)

---
## Ratings Comparison
| Rating | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
  | **Meets Requirements** | 8.6 (602 reviews) | 9.2 (265 reviews) | 
  | **Ease of Use** | 8.4 (605 reviews) | 9.2 (454 reviews) | 
  | **Ease of Setup** | 7.6 (362 reviews) | 9.3 (336 reviews) | 
  | **Ease of Admin** | 7.9 (349 reviews) | 9.3 (41 reviews) | 
  | **Quality of Support** | 8.5 (569 reviews) | 9.4 (251 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (341 reviews) | 9.6 (41 reviews) | 
  | **Product Direction (% positive)** | 8.6 (579 reviews) | 9.3 (264 reviews) | 

---
## Pricing

### Qualtrics Customer Experience

#### Entry-Level Pricing

Plan: Frontline Care

Price: Contact Us

Description: Best for customer experience and contact center leaders who want to retain and upsell more customers

Key Features:
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)

[Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing)

#### Free Trial

No

### Resonate CX

#### Entry-Level Pricing

Plan: Full Suite Experience Management Platform

Price: Contact Us

Description: Harness the transformative power of AI-driven insights to capture, analyze, and improve every customer experience, allowing you to map pain points and resolve complaints before they damage your reputation. By transforming negative feedback into praise and closing the loop on online reviews, you can actively grow your brand reputation and increase your ratings across every touchpoint.

Key Features:
- Robyn AI - Personal CX Analyst
- CX Risk Radar
- Real-time Industry Benchmarking

[Learn more about Resonate CX](https://www.g2.com/products/resonate-cx/reviews)

#### Free Trial

No

---
## Features Comparison By Category

### Social Media Analytics

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.3/10 | 86 |
| **Resonate CX** | N/A | N/A |

#### Social Analytics

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Competitor Analysis** | 8.2 (59 reviews) | Not enough data | 
| **Follower Analysis** | 8.2 (65 reviews) | Not enough data | 
| **Post Performance** | 8.5 (68 reviews) | Not enough data | 
| **Paid Campaign Tracking** | Not enough data | Not enough data | 
| **Attribution** | Not enough data | Not enough data | 
| **Hashtag Analytics** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 

#### Reports & Dashboards

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Report Customizability** | 8.2 (72 reviews) | Not enough data | 
| **Report Exporting** | 8.2 (73 reviews) | Not enough data | 
| **Scalability** | 8.3 (71 reviews) | Not enough data | 
| **White Label** | Not enough data | Not enough data | 

#### Agentic AI - Social Media Analytics

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.8/10 | 44 |
| **Resonate CX** | N/A | N/A |

#### Quality Assurance

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Evaluation** | 9.1 (37 reviews) | Not enough data | 
| **Calibration** | 8.8 (36 reviews) | Not enough data | 
| **Reports** | 8.4 (38 reviews) | Not enough data | 

#### Engagement

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Feedback** | 8.4 (39 reviews) | Not enough data | 
| **Dashboards** | 8.8 (39 reviews) | Not enough data | 
| **Training** | 8.7 (35 reviews) | Not enough data | 

#### Performance

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Integrations** | 8.7 (34 reviews) | Not enough data | 
| **Compliance** | 9.3 (35 reviews) | Not enough data | 

#### Generative AI

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Experience Management

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.4/10 | 138 |
| **Resonate CX** | 8.2/10 | 140 |

#### Analytics

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Net Promoter Score (NPS)** | 9.1 (111 reviews) | 9.4 (114 reviews) | 
| **Customer Satisfaction (CSAT) Score** | 8.9 (109 reviews) | 8.9 (98 reviews) | 
| **Customer Effort Score (CES)** | 8.8 (105 reviews) | 8.8 (86 reviews) | 
| **Gamification** | 7.7 (60 reviews) | 8.1 (84 reviews) | 

#### Customization

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Stakeholder Management** | 8.4 (94 reviews) | 8.7 (102 reviews) | 
| **Multilanguage Support** | 8.4 (101 reviews) | 7.9 (78 reviews) | 
| **Multiple Branding Support** | 8.6 (94 reviews) | 8.4 (77 reviews) | 
| **Vertical-specific Solutions** | 8.4 (91 reviews) | 8.4 (74 reviews) | 

#### Generative AI

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **AI Text Generation** | 8.3 (11 reviews) | 8.0 (52 reviews) | 
| **AI Text Summarization** | 7.7 (11 reviews) | 8.1 (50 reviews) | 

#### Agentic AI - Experience Management

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (25 reviews) | 
| **Cross-system Integration** | 8.0 (5 reviews) | 7.3 (28 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 7.6 (23 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.3/10 | 132 |
| **Resonate CX** | 8.7/10 | 106 |

#### Feedback Management

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Tagging** | 8.3 (92 reviews) | 8.7 (85 reviews) | 
| **Segmentation** | 8.6 (99 reviews) | 8.7 (85 reviews) | 
| **Custom Reports and Dashboards** | 8.3 (118 reviews) | 9.1 (91 reviews) | 

#### Feedback Analysis

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Thematic Analysis** | 8.3 (102 reviews) | 8.9 (87 reviews) | 
| **Sentiment Analysis** | 8.3 (104 reviews) | 8.8 (89 reviews) | 
| **NPS/CSAT Scoring** | 8.7 (103 reviews) | 8.8 (90 reviews) | 

#### Feedback Sources

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Online Reviews** | 8.3 (94 reviews) | 8.9 (81 reviews) | 
| **Surveys** | 9.0 (121 reviews) | 9.1 (89 reviews) | 
| **Social Media** | 8.4 (82 reviews) | 8.0 (71 reviews) | 
| **Customer Service Channels** | 8.7 (85 reviews) | 8.8 (73 reviews) | 

#### Generative AI

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **AI Text Generation** | 7.7 (10 reviews) | 8.2 (46 reviews) | 
| **AI Text Summarization** | 7.5 (10 reviews) | 8.3 (46 reviews) | 

### Survey

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Resonate CX** | 8.6/10 | 66 |

#### Survey Management

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Survey Builder** | Not enough data | 8.6 (61 reviews) | 
| **Question Types** | Not enough data | 8.7 (62 reviews) | 
| **Templates** | Not enough data | 8.6 (58 reviews) | 
| **Survey Distribution** | Not enough data | 8.7 (59 reviews) | 

#### Survey Customization

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Branching/Skip Logic** | Not enough data | 8.5 (50 reviews) | 
| **Branding** | Not enough data | 8.7 (54 reviews) | 
| **Multimedia Support** | Not enough data | 8.4 (46 reviews) | 
| **Multilingual Surveys** | Not enough data | 8.3 (43 reviews) | 

#### Survey Insights

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Reporting & Analytics** | Not enough data | 9.1 (54 reviews) | 
| **BI Tools Integration** | Not enough data | 8.3 (44 reviews) | 
| **Data Exporting** | Not enough data | 9.0 (48 reviews) | 
| **Permissions** | Not enough data | 8.8 (49 reviews) | 

#### Agentic AI - Survey

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Feature Not Available | 

### Social Media Listening Tools

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 7.8/10 | 97 |
| **Resonate CX** | N/A | N/A |

#### Monitoring & Listening

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Social Measurement** | 8.4 (82 reviews) | Not enough data | 
| **Influencer Identification** | 7.7 (72 reviews) | Not enough data | 
| **Brand Monitoring** | Not enough data | Not enough data | 
| **Keyword Tracking** | Not enough data | Not enough data | 
| **Trend Analysis** | Not enough data | Not enough data | 
| **Competitor Analysis** | Not enough data | Not enough data | 

#### Agentic AI - Social Media Listening Tools

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Data Management & Analysis

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Sentiment Analysis** | 7.2 (81 reviews) | Not enough data | 
| **Social Reporting** | 7.8 (83 reviews) | Not enough data | 
| **Alerts and Notifications** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.7/10 | 48 |
| **Resonate CX** | N/A | N/A |

#### Platform

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Health Score** | 8.5 (45 reviews) | Not enough data | 
| **Customer Profiles** | 9.1 (45 reviews) | Not enough data | 
| **Notifications** | 8.9 (45 reviews) | Not enough data | 

#### Predictions

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Service Quality Assurance** | 8.9 (44 reviews) | Not enough data | 
| **Analytics** | 8.7 (45 reviews) | Not enough data | 
| **Revenue Impact** | Feature Not Available | Not enough data | 
| **Artificial Intelligence** | 8.4 (44 reviews) | Not enough data | 
| **Sentiment** | 8.9 (46 reviews) | Not enough data | 
| **Retention** | 8.7 (46 reviews) | Not enough data | 

#### Generative AI

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **AI Text Generation** | 8.5 (8 reviews) | Not enough data | 
| **AI Text Summarization** | 8.8 (8 reviews) | Not enough data | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | 8.4/10 | 157 |
| **Resonate CX** | N/A | N/A |

#### Generative AI

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Process

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Mentions** | 8.7 (133 reviews) | Not enough data | 
| **Tickets** | 8.3 (97 reviews) | Not enough data | 
| **Macros** | 8.4 (73 reviews) | Not enough data | 

#### Channels

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Email** | 8.5 (67 reviews) | Not enough data | 
| **Social** | 8.8 (136 reviews) | Not enough data | 
| **Live Chat** | Feature Not Available | Not enough data | 
| **Phone** | Feature Not Available | Not enough data | 
| **Text** | 8.2 (51 reviews) | Not enough data | 

#### Insight

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Surveys** | 8.3 (69 reviews) | Not enough data | 
| **Reporting** | 8.3 (123 reviews) | Not enough data | 
| **Visitor Activity** | 8.1 (50 reviews) | Not enough data | 
| **Help Desk** | Feature Not Available | Not enough data | 

### Talent Management

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Resonate CX** | N/A | N/A |

#### Generative AI

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### SAP Store

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Resonate CX** | N/A | N/A |

#### Agentic AI - SAP Store

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Genesys AppFoundry Marketplace

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Resonate CX** | N/A | N/A |

#### Agentic AI - Genesys AppFoundry Marketplace

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Employee Engagement

| Product | Score | Reviews |
|---|---|---|
| **Qualtrics Customer Experience** | N/A | N/A |
| **Resonate CX** | 9.1/10 | 59 |

#### Platform Basics

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Performance Benchmarking** | Not enough data | 9.2 (38 reviews) | 
| **Reporting & Dashboards** | Not enough data | 9.4 (42 reviews) | 
| **Interoperability** | Not enough data | 9.2 (35 reviews) | 

#### Platform Content

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Employee Pulse Surveys** | Not enough data | 9.4 (35 reviews) | 
| **Survey Customization** | Not enough data | 9.3 (39 reviews) | 
| **Goal and Challenge Creation** | Not enough data | 9.0 (40 reviews) | 
| **Science-based templates** | Not enough data | 8.8 (35 reviews) | 

#### Platform Additional Functionality

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Employee Segmenting** | Not enough data | 9.0 (39 reviews) | 
| **Goal and Challenge Creation** | Not enough data | 9.0 (40 reviews) | 
| **Peer Recognition** | Not enough data | 9.2 (38 reviews) | 
| **Social Feedback Portal** | Not enough data | 9.2 (34 reviews) | 

#### Platform

| Feature | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Customization ** | Not enough data | 8.8 (56 reviews) | 
| **Integration APIs** | Not enough data | 8.5 (54 reviews) | 
| **Internationalization** | Not enough data | 8.9 (52 reviews) | 
| **User, Role, and Access Management** | Not enough data | 9.0 (50 reviews) | 
| **Performance** | Not enough data | 9.3 (51 reviews) | 
| **Mobility** | Not enough data | 9.3 (49 reviews) | 
| **Reporting** | Not enough data | 9.5 (50 reviews) | 
| **Dashboards** | Not enough data | 9.5 (49 reviews) | 

---
## Categories
**Shared Categories (2):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Experience Management Software](https://www.g2.com/categories/experience-management)

**Unique to Qualtrics Customer Experience (7):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools)

**Unique to Resonate CX (2):** [Survey Software](https://www.g2.com/categories/survey), [Employee Engagement Software](https://www.g2.com/categories/employee-engagement)


---
## Reviewer Demographics

### By Company Size

| Segment | Qualtrics Customer Experience | Resonate CX | 
|---|---|---|
| **Small-Business** | 12.7% | 35.5% | 
| **Mid-Market** | 35.8% | 28.8% | 
| **Enterprise** | 51.5% | 35.7% | 

### By Industry

#### Qualtrics Customer Experience

- **Information Technology and Services:** 10.4%
- **Higher Education:** 6.9%
- **Computer Software:** 5.3%
- **Marketing and Advertising:** 5.3%
- **Education Management:** 5.3%
- **Telecommunications:** 4.4%
- **Financial Services:** 4.2%
- **Insurance:** 3.3%
- **Market Research:** 2.8%
- **Banking:** 2.8%
- **Other:** 49.3%

#### Resonate CX

- **Retail:** 43.8%
- **Education Management:** 34.7%
- **Automotive:** 4.9%
- **Primary/Secondary Education:** 4.4%
- **Hospital & Health Care:** 1.9%
- **Health, Wellness and Fitness:** 1.3%
- **Hospitality:** 0.8%
- **Non-Profit Organization Management:** 0.6%
- **Government Administration:** 0.4%
- **Individual & Family Services:** 0.4%
- **Other:** 6.8%

---
## Alternatives

### Alternatives to Qualtrics Customer Experience

- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews)
- [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews)
- [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23551 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1737 reviews)
- [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews)
- [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1141 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)

### Alternatives to Resonate CX

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4065 reviews)
- [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3016 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2063 reviews)
- [AskNicely](https://www.g2.com/products/asknicely/reviews) — 4.7/5 stars (1050 reviews)
- [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23551 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews)
- [Experience.com](https://www.g2.com/products/experience-com/reviews) — 4.8/5 stars (377 reviews)
- [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews)
- [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5189 reviews)
- [Assembly by Quantum Workplace](https://www.g2.com/products/assembly-by-quantum-workplace/reviews) — 4.8/5 stars (3979 reviews)

---
## Top Discussions

### Qualtrics Customer Experience

- Title: [How do other school districts use the platform?  We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote
  > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case"
- Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment
  > **Top comment:** "It acts an listening agent where you  an build, collect and organise data and gain insights out of the visualised data. 
Provides the summary for next..."
- Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment
  > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. "
- Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote
  > **Top comment:** "good work "
- Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment
  > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data"

### Resonate CX

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/qualtrics-customer-experience-vs-resonate-cx)