# Qualtrics Customer Experience, Resonate CX vs AskNicely Comparison | | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Star Rating** | 4.3 out of 5 | 4.6 out of 5 | 4.7 out of 5 | | **Total Reviews** | 751 | 483 | 1,050 | | **Largest Market Segment** | Enterprise (51.5% of reviews) | Small-Business (36.0% of reviews) | Mid-Market (47.9% of reviews) | | **Entry Level Price** | Contact Us | Contact Us | Contact Us | --- ## Top Pros & Cons ### Qualtrics Customer Experience Pros: - Ease of Use (18 reviews) - Analytics (14 reviews) Cons: - Complexity (7 reviews) - Improvement Needed (7 reviews) ### Resonate CX Pros: - Ease of Use (114 reviews) - Helpful (105 reviews) Cons: - Scoring System Issues (43 reviews) - Inadequate Feedback (29 reviews) ### AskNicely Pros: - Ease of Use (28 reviews) - Customer Support (18 reviews) Cons: - Difficult Reporting (6 reviews) - Survey Limitations (6 reviews) --- ## Ratings Comparison | Rating | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Meets Requirements** | 8.6 (602 reviews) | 9.2 (262 reviews) | 9.3 (884 reviews) | | **Ease of Use** | 8.4 (605 reviews) | 9.2 (450 reviews) | 9.4 (899 reviews) | | **Ease of Setup** | 7.6 (362 reviews) | 9.3 (332 reviews) | 9.2 (582 reviews) | | **Ease of Admin** | 7.9 (349 reviews) | 9.2 (42 reviews) | 9.3 (569 reviews) | | **Quality of Support** | 8.5 (569 reviews) | 9.4 (248 reviews) | 9.4 (794 reviews) | | **Has the product been a good partner in doing business?** | 8.5 (341 reviews) | 9.6 (42 reviews) | 9.5 (560 reviews) | | **Product Direction (% positive)** | 8.6 (579 reviews) | 9.3 (263 reviews) | 9.1 (885 reviews) | --- ## Pricing ### Qualtrics Customer Experience #### Entry-Level Pricing Plan: Frontline Care Price: Contact Us Description: Best for customer experience and contact center leaders who want to retain and upsell more customers Key Features: - Contact Center Analytics - Quality Management and Compliance (add-on) - Real-Time Agent Productivity (add-on) [Browse all 4 editions](https://www.g2.com/products/qualtrics-customer-experience/pricing) #### Free Trial No ### Resonate CX #### Entry-Level Pricing Plan: Full Suite Experience Management Platform Price: Contact Us Description: Harness the transformative power of AI-driven insights to capture, analyze, and improve every customer experience, allowing you to map pain points and resolve complaints before they damage your reputation. By transforming negative feedback into praise and closing the loop on online reviews, you can actively grow your brand reputation and increase your ratings across every touchpoint. Key Features: - Robyn AI - Personal CX Analyst - CX Risk Radar - Real-time Industry Benchmarking [Learn more about Resonate CX](https://www.g2.com/products/resonate-cx/reviews) #### Free Trial No ### AskNicely #### Entry-Level Pricing Plan: Learn Price: Contact Us Description: Capture what matters most to customers with engaging CSAT and NPS surveys. Key Features: - Unlimited users - From 500 responses; price scales with response volume - AI powered surveys [Browse all 3 editions](https://www.g2.com/products/asknicely/pricing) #### Free Trial No --- ## Features Comparison By Category ### Social Media Analytics | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.3/10 | 86 | | **Resonate CX** | N/A | N/A | | **AskNicely** | N/A | N/A | #### Social Analytics | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Competitor Analysis** | 8.2 (59 reviews) | Not enough data | Not enough data | | **Follower Analysis** | 8.2 (65 reviews) | Not enough data | Not enough data | | **Post Performance** | 8.5 (68 reviews) | Not enough data | Not enough data | | **Paid Campaign Tracking** | Not enough data | Not enough data | Not enough data | | **Attribution** | Not enough data | Not enough data | Not enough data | | **Hashtag Analytics** | Not enough data | Not enough data | Not enough data | | **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | #### Reports & Dashboards | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Report Customizability** | 8.2 (72 reviews) | Not enough data | Not enough data | | **Report Exporting** | 8.2 (73 reviews) | Not enough data | Not enough data | | **Scalability** | 8.3 (71 reviews) | Not enough data | Not enough data | | **White Label** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Social Media Analytics | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.8/10 | 44 | | **Resonate CX** | N/A | N/A | | **AskNicely** | N/A | N/A | #### Quality Assurance | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Evaluation** | 9.1 (37 reviews) | Not enough data | Not enough data | | **Calibration** | 8.8 (36 reviews) | Not enough data | Not enough data | | **Reports** | 8.4 (38 reviews) | Not enough data | Not enough data | #### Engagement | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Feedback** | 8.4 (39 reviews) | Not enough data | Not enough data | | **Dashboards** | 8.8 (39 reviews) | Not enough data | Not enough data | | **Training** | 8.7 (35 reviews) | Not enough data | Not enough data | #### Performance | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Integrations** | 8.7 (34 reviews) | Not enough data | Not enough data | | **Compliance** | 9.3 (35 reviews) | Not enough data | Not enough data | #### Generative AI | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### Experience Management | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.4/10 | 138 | | **Resonate CX** | 8.2/10 | 135 | | **AskNicely** | 8.5/10 | 232 | #### Analytics | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Net Promoter Score (NPS)** | 9.1 (111 reviews) | 9.4 (113 reviews) | 9.7 (217 reviews) | | **Customer Satisfaction (CSAT) Score** | 8.9 (109 reviews) | 8.9 (98 reviews) | 9.5 (192 reviews) | | **Customer Effort Score (CES)** | 8.8 (105 reviews) | 8.8 (86 reviews) | 9.0 (173 reviews) | | **Gamification** | 7.7 (60 reviews) | 8.1 (83 reviews) | 8.3 (161 reviews) | #### Customization | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Stakeholder Management** | 8.4 (94 reviews) | 8.7 (99 reviews) | 8.7 (170 reviews) | | **Multilanguage Support** | 8.4 (101 reviews) | 7.9 (78 reviews) | 8.2 (147 reviews) | | **Multiple Branding Support** | 8.6 (94 reviews) | 8.4 (77 reviews) | 8.4 (150 reviews) | | **Vertical-specific Solutions** | 8.4 (91 reviews) | 8.4 (74 reviews) | 8.6 (148 reviews) | #### Generative AI | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **AI Text Generation** | 8.3 (11 reviews) | 8.0 (52 reviews) | 8.5 (116 reviews) | | **AI Text Summarization** | 7.7 (11 reviews) | 8.1 (50 reviews) | 8.6 (118 reviews) | #### Agentic AI - Experience Management | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | 7.7 (25 reviews) | 7.6 (12 reviews) | | **Cross-system Integration** | 8.0 (5 reviews) | 7.3 (28 reviews) | 7.9 (14 reviews) | | **Natural Language Interaction** | Not enough data | 7.8 (24 reviews) | 7.9 (12 reviews) | | **Proactive Assistance** | Not enough data | 7.6 (23 reviews) | 8.2 (12 reviews) | ### Feedback Analytics | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.3/10 | 132 | | **Resonate CX** | 8.7/10 | 107 | | **AskNicely** | N/A | N/A | #### Feedback Management | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Tagging** | 8.3 (92 reviews) | 8.7 (86 reviews) | Not enough data | | **Segmentation** | 8.6 (99 reviews) | 8.7 (86 reviews) | Not enough data | | **Custom Reports and Dashboards** | 8.3 (118 reviews) | 9.1 (92 reviews) | Not enough data | #### Feedback Analysis | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Thematic Analysis** | 8.3 (102 reviews) | 8.9 (88 reviews) | Not enough data | | **Sentiment Analysis** | 8.3 (104 reviews) | 8.9 (90 reviews) | Not enough data | | **NPS/CSAT Scoring** | 8.7 (103 reviews) | 8.8 (91 reviews) | Not enough data | #### Feedback Sources | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Online Reviews** | 8.3 (94 reviews) | 8.9 (82 reviews) | Not enough data | | **Surveys** | 9.0 (121 reviews) | 9.1 (90 reviews) | Not enough data | | **Social Media** | 8.4 (82 reviews) | 8.0 (72 reviews) | Not enough data | | **Customer Service Channels** | 8.7 (85 reviews) | 8.8 (74 reviews) | Not enough data | #### Generative AI | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **AI Text Generation** | 7.7 (10 reviews) | 8.2 (46 reviews) | Not enough data | | **AI Text Summarization** | 7.5 (10 reviews) | 8.3 (46 reviews) | Not enough data | ### Survey | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | N/A | N/A | | **Resonate CX** | 8.6/10 | 67 | | **AskNicely** | N/A | N/A | #### Survey Management | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Survey Builder** | Not enough data | 8.6 (62 reviews) | Not enough data | | **Question Types** | Not enough data | 8.7 (63 reviews) | Not enough data | | **Templates** | Not enough data | 8.6 (59 reviews) | Not enough data | | **Survey Distribution** | Not enough data | 8.6 (60 reviews) | Not enough data | #### Survey Customization | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Branching/Skip Logic** | Not enough data | 8.5 (51 reviews) | Not enough data | | **Branding** | Not enough data | 8.7 (55 reviews) | Not enough data | | **Multimedia Support** | Not enough data | 8.4 (47 reviews) | Not enough data | | **Multilingual Surveys** | Not enough data | 8.3 (44 reviews) | Not enough data | #### Survey Insights | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Reporting & Analytics** | Not enough data | 9.1 (55 reviews) | Not enough data | | **BI Tools Integration** | Not enough data | 8.3 (45 reviews) | Not enough data | | **Data Exporting** | Not enough data | 8.9 (49 reviews) | Not enough data | | **Permissions** | Not enough data | 8.8 (50 reviews) | Not enough data | #### Agentic AI - Survey | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Feature Not Available | Not enough data | ### Social Media Listening Tools | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 7.8/10 | 97 | | **Resonate CX** | N/A | N/A | | **AskNicely** | N/A | N/A | #### Monitoring & Listening | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Social Measurement** | 8.4 (82 reviews) | Not enough data | Not enough data | | **Influencer Identification** | 7.7 (72 reviews) | Not enough data | Not enough data | | **Brand Monitoring** | Not enough data | Not enough data | Not enough data | | **Keyword Tracking** | Not enough data | Not enough data | Not enough data | | **Trend Analysis** | Not enough data | Not enough data | Not enough data | | **Competitor Analysis** | Not enough data | Not enough data | Not enough data | #### Agentic AI - Social Media Listening Tools | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | #### Data Management & Analysis | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Sentiment Analysis** | 7.2 (81 reviews) | Not enough data | Not enough data | | **Social Reporting** | 7.8 (83 reviews) | Not enough data | Not enough data | | **Alerts and Notifications** | Not enough data | Not enough data | Not enough data | | **Advanced Data Filtering** | Not enough data | Not enough data | Not enough data | ### Proactive Customer Retention | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.7/10 | 48 | | **Resonate CX** | N/A | N/A | | **AskNicely** | N/A | N/A | #### Platform | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Health Score** | 8.5 (45 reviews) | Not enough data | Not enough data | | **Customer Profiles** | 9.1 (45 reviews) | Not enough data | Not enough data | | **Notifications** | 8.9 (45 reviews) | Not enough data | Not enough data | #### Predictions | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Service Quality Assurance** | 8.9 (44 reviews) | Not enough data | Not enough data | | **Analytics** | 8.7 (45 reviews) | Not enough data | Not enough data | | **Revenue Impact** | Feature Not Available | Not enough data | Not enough data | | **Artificial Intelligence** | 8.4 (44 reviews) | Not enough data | Not enough data | | **Sentiment** | 8.9 (46 reviews) | Not enough data | Not enough data | | **Retention** | 8.7 (46 reviews) | Not enough data | Not enough data | #### Generative AI | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **AI Text Generation** | 8.5 (8 reviews) | Not enough data | Not enough data | | **AI Text Summarization** | 8.8 (8 reviews) | Not enough data | Not enough data | ### Social Customer Service | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | 8.4/10 | 157 | | **Resonate CX** | N/A | N/A | | **AskNicely** | N/A | N/A | #### Generative AI | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | #### Process | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Mentions** | 8.7 (133 reviews) | Not enough data | Not enough data | | **Tickets** | 8.3 (97 reviews) | Not enough data | Not enough data | | **Macros** | 8.4 (73 reviews) | Not enough data | Not enough data | #### Channels | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Email** | 8.5 (67 reviews) | Not enough data | Not enough data | | **Social** | 8.8 (136 reviews) | Not enough data | Not enough data | | **Live Chat** | Feature Not Available | Not enough data | Not enough data | | **Phone** | Feature Not Available | Not enough data | Not enough data | | **Text** | 8.2 (51 reviews) | Not enough data | Not enough data | #### Insight | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Surveys** | 8.3 (69 reviews) | Not enough data | Not enough data | | **Reporting** | 8.3 (123 reviews) | Not enough data | Not enough data | | **Visitor Activity** | 8.1 (50 reviews) | Not enough data | Not enough data | | **Help Desk** | Feature Not Available | Not enough data | Not enough data | ### Talent Management | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | N/A | N/A | | **Resonate CX** | N/A | N/A | | **AskNicely** | N/A | N/A | #### Generative AI | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **AI Text Generation** | Not enough data | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | Not enough data | ### SAP Store | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | N/A | N/A | | **Resonate CX** | N/A | N/A | | **AskNicely** | N/A | N/A | #### Agentic AI - SAP Store | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Genesys AppFoundry Marketplace | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | N/A | N/A | | **Resonate CX** | N/A | N/A | | **AskNicely** | N/A | N/A | #### Agentic AI - Genesys AppFoundry Marketplace | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | Not enough data | ### Employee Engagement | Product | Score | Reviews | |---|---|---| | **Qualtrics Customer Experience** | N/A | N/A | | **Resonate CX** | 9.1/10 | 60 | | **AskNicely** | N/A | N/A | #### Platform Basics | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Performance Benchmarking** | Not enough data | 9.2 (39 reviews) | Not enough data | | **Reporting & Dashboards** | Not enough data | 9.4 (43 reviews) | Not enough data | | **Interoperability** | Not enough data | 9.2 (36 reviews) | Not enough data | #### Platform Content | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Employee Pulse Surveys** | Not enough data | 9.4 (36 reviews) | Not enough data | | **Survey Customization** | Not enough data | 9.3 (40 reviews) | Not enough data | | **Goal and Challenge Creation** | Not enough data | 9.0 (41 reviews) | Not enough data | | **Science-based templates** | Not enough data | 8.8 (36 reviews) | Not enough data | #### Platform Additional Functionality | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Employee Segmenting** | Not enough data | 9.0 (40 reviews) | Not enough data | | **Goal and Challenge Creation** | Not enough data | 9.0 (41 reviews) | Not enough data | | **Peer Recognition** | Not enough data | 9.1 (39 reviews) | Not enough data | | **Social Feedback Portal** | Not enough data | 9.2 (35 reviews) | Not enough data | #### Platform | Feature | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Customization ** | Not enough data | 8.8 (57 reviews) | Not enough data | | **Integration APIs** | Not enough data | 8.5 (55 reviews) | Not enough data | | **Internationalization** | Not enough data | 8.9 (53 reviews) | Not enough data | | **User, Role, and Access Management** | Not enough data | 9.0 (51 reviews) | Not enough data | | **Performance** | Not enough data | 9.3 (52 reviews) | Not enough data | | **Mobility** | Not enough data | 9.3 (50 reviews) | Not enough data | | **Reporting** | Not enough data | 9.4 (51 reviews) | Not enough data | | **Dashboards** | Not enough data | 9.5 (50 reviews) | Not enough data | --- ## Categories **Shared Categories (1):** [Experience Management Software](https://www.g2.com/categories/experience-management) **Unique to Qualtrics Customer Experience (8):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Genesys AppFoundry Marketplace](https://www.g2.com/categories/genesys-appfoundry-marketplace), [SAP Store Software](https://www.g2.com/categories/sap-store), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Unique to Resonate CX (3):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [Survey Software](https://www.g2.com/categories/survey), [Employee Engagement Software](https://www.g2.com/categories/employee-engagement) --- ## Reviewer Demographics ### By Company Size | Segment | Qualtrics Customer Experience | Resonate CX | AskNicely | |---|---|---|---| | **Small-Business** | 12.7% | 36.0% | 43.4% | | **Mid-Market** | 35.8% | 27.9% | 47.9% | | **Enterprise** | 51.5% | 36.0% | 8.7% | ### By Industry #### Qualtrics Customer Experience - **Information Technology and Services:** 10.4% - **Higher Education:** 6.9% - **Computer Software:** 5.3% - **Marketing and Advertising:** 5.3% - **Education Management:** 5.3% - **Telecommunications:** 4.4% - **Financial Services:** 4.2% - **Insurance:** 3.3% - **Market Research:** 2.8% - **Banking:** 2.8% - **Other:** 49.3% #### Resonate CX - **Retail:** 43.7% - **Education Management:** 34.8% - **Automotive:** 4.9% - **Primary/Secondary Education:** 4.7% - **Hospital & Health Care:** 1.7% - **Health, Wellness and Fitness:** 1.3% - **Hospitality:** 0.9% - **Non-Profit Organization Management:** 0.6% - **Individual & Family Services:** 0.4% - **Consumer Services:** 0.4% - **Other:** 6.6% #### AskNicely - **Computer Software:** 12.4% - **Information Technology and Services:** 8.7% - **Internet:** 5.3% - **Health, Wellness and Fitness:** 5.1% - **Marketing and Advertising:** 4.2% - **Hospital & Health Care:** 4.2% - **Financial Services:** 3.4% - **Consumer Services:** 2.9% - **Telecommunications:** 2.5% - **Real Estate:** 2.5% - **Other:** 48.9% --- ## Alternatives ### Alternatives to Qualtrics Customer Experience - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews) - [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23545 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1731 reviews) - [Forsta](https://www.g2.com/products/forsta/reviews) — 4.2/5 stars (335 reviews) - [QuestionPro](https://www.g2.com/products/questionpro/reviews) — 4.5/5 stars (1139 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews) ### Alternatives to Resonate CX - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) — 4.4/5 stars (23545 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Experience.com](https://www.g2.com/products/experience-com/reviews) — 4.7/5 stars (374 reviews) - [Glassbox](https://www.g2.com/products/glassbox/reviews) — 4.9/5 stars (809 reviews) - [Jotform](https://www.g2.com/products/jotform/reviews) — 4.7/5 stars (5160 reviews) - [Assembly by Quantum Workplace](https://www.g2.com/products/assembly-by-quantum-workplace/reviews) — 4.8/5 stars (3945 reviews) - [Leapsome](https://www.g2.com/products/leapsome/reviews) — 4.8/5 stars (2412 reviews) ### Alternatives to AskNicely - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) — 4.4/5 stars (3015 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4060 reviews) - [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) — 4.5/5 stars (206 reviews) - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2062 reviews) - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1731 reviews) - [Reputation](https://www.g2.com/products/reputation/reviews) — 4.6/5 stars (2469 reviews) - [Survicate](https://www.g2.com/products/survicate/reviews) — 4.6/5 stars (208 reviews) - [InMoment Experience Improvement (XI) Platform](https://www.g2.com/products/inmoment-experience-improvement-xi-platform/reviews) — 4.7/5 stars (319 reviews) - [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1591 reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) — 4.4/5 stars (790 reviews) --- ## Top Discussions ### Qualtrics Customer Experience - Title: [How do other school districts use the platform? We are always looking for ways to improve our use.](https://www.g2.com/discussions/15011-how-do-other-school-districts-use-the-platform-we-are-always-looking-for-ways-to-improve-our-use) — 3 comments, 1 upvote > **Top comment:** "@shawnwigg on Twitter is an excellent resource on this use case" - Title: [What does qualtrics software do?](https://www.g2.com/discussions/what-does-qualtrics-software-do) — 1 comment > **Top comment:** "It acts an listening agent where you an build, collect and organise data and gain insights out of the visualised data. Provides the summary for next..." - Title: [Is qualtrics a CRM?](https://www.g2.com/discussions/is-qualtrics-a-crm) — 1 comment > **Top comment:** "Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. " - Title: [What is a customer experience platform?](https://www.g2.com/discussions/what-is-a-customer-experience-platform) — 1 comment, 1 upvote > **Top comment:** "good work " - Title: [What is qualtrics CX?](https://www.g2.com/discussions/what-is-qualtrics-cx) — 1 comment > **Top comment:** "It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on data" ### Resonate CX No discussions available for this product. ### AskNicely - Title: [When will AskNicely have integration with Zoho CRM?](https://www.g2.com/discussions/when-will-asknicely-have-integration-with-zoho-crm) — 1 comment, 1 upvote > **Top comment:** "Hi Lou, You can integrate AskNicely with your Zoho Desk account to automatically send surveys when tickets are closed. Each survey request is checked..." - Title: [How do I see who is leaving the review?](https://www.g2.com/discussions/how-do-i-see-who-is-leaving-the-review) — 1 comment, 1 upvote > **Top comment:** "Hi Katelyn, this is an option that can be toggled on and off. I recommend contacting our support team directly at support@asknice.ly to walk you through..." - Title: [How do I have the case owner in Salesforce connected with the owner of the AskNicely survey response](https://www.g2.com/discussions/how-do-i-have-the-case-owner-in-salesforce-connected-with-the-owner-of-the-asknicely-survey-response) — 1 comment, 1 upvote > **Top comment:** "Hello Alex - It’s a matter of what fields or objects associated with the case you would want to send over. We can attach a response to a Case in Salesforce..." - Title: [Does AskNicely integrate with JIRA?](https://www.g2.com/discussions/15155-does-asknicely-integrate-with-jira) — 1 comment, 1 upvote > **Top comment:** "Hi Drew! My name is Stephanie and I'm a G2 research analyst in marketing & advertising. Great question — it sounds like that integration would be super..." - Title: [Can I customise the survey?](https://www.g2.com/discussions/customisation) — 1 comment, 1 upvote > **Top comment:** "You set up your survey with whatever question you want, and then they can have responses that dig further depending on their answer. So yes, you can..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/qualtrics-customer-experience-vs-resonate-cx-vs-asknicely)