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Compare Qualtrics Customer Experience and Qualtrics Strategy & Research 
Featured Products
At a Glance
Market Segments
Enterprise (51.5% of reviews)
Enterprise (44.9% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
Qualtrics Customer Experience
Star Rating
(742)4.3 out of 5
Market Segments
Enterprise (51.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansQualtrics Strategy & Research
Star Rating
(2,990)4.4 out of 5
Market Segments
Enterprise (44.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Qualtrics Strategy & ResearchSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Qualtrics Strategy & Research excels in providing a robust set of tools for conducting research, with users highlighting its ability to gather both qualitative and quantitative feedback effectively. This makes it a powerful choice for organizations looking to dive deep into their target audience's insights.
- Users say that the dashboard and reporting tools in Qualtrics Customer Experience are particularly user-friendly, allowing for easy data capture from multiple channels. This feature is praised for providing clear, actionable insights that aid in decision-making, making it a solid option for businesses focused on customer feedback.
- Reviewers mention that Qualtrics Strategy & Research has a higher overall satisfaction score compared to its counterpart, indicating that users feel more positively about their experience with the platform. The advanced survey design and analytics tools are frequently noted as standout features that help users quickly identify trends and insights.
- According to verified reviews, Qualtrics Customer Experience shines in its flexibility, with users appreciating the variety of options available to achieve similar outcomes. This adaptability is particularly beneficial for teams that need to customize their approach to customer feedback collection.
- G2 reviewers highlight that while both products have strong support, Qualtrics Strategy & Research receives slightly higher marks for quality of support. Users have noted that the assistance provided has been instrumental in improving their output metrics, showcasing the platform's commitment to customer success.
- Users report that Qualtrics Customer Experience has a slight edge in terms of AI capabilities, particularly in text generation and summarization. This feature allows users to efficiently analyze large volumes of feedback, which can be a game-changer for organizations looking to streamline their customer experience processes.
Pricing
Entry-Level Pricing
Qualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Qualtrics Strategy & Research
No pricing availableFree Trial
Qualtrics Customer Experience
No trial information availableQualtrics Strategy & Research
Free Trial is available
Ratings
Meets Requirements
8.6
598
8.9
2,498
Ease of Use
8.4
600
8.5
2,502
Ease of Setup
7.6
357
8.3
1,051
Ease of Admin
7.9
349
8.4
1,024
Quality of Support
8.5
567
8.7
2,178
Has the product been a good partner in doing business?
8.5
341
8.7
950
Product Direction (% positive)
8.6
575
8.1
2,411
Features by Category
Social Analytics
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
User Response Methods
Not enough data
8.5
11
Not enough data
6.2
7
Not enough data
5.7
7
Not enough data
7.3
8
Not enough data
8.3
9
Participant Selection
Not enough data
6.9
9
Not enough data
6.9
8
Not enough data
7.5
8
Not enough data
8.1
8
Insights
Not enough data
8.8
11
Not enough data
8.0
9
Not enough data
8.8
10
Generative AI
Not enough data
6.9
7
Administration
Not enough data
8.5
9
Not enough data
8.1
9
Not enough data
9.1
9
Capabilities
Not enough data
8.1
9
Not enough data
8.5
8
Not enough data
8.5
8
Not enough data
8.3
8
Methodology
Not enough data
8.5
8
Not enough data
7.0
9
Not enough data
7.0
9
Generative AI
Not enough data
6.9
7
Not enough data
7.1
7
Quality Assurance
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Not enough data
Engagement
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Not enough data
Performance
8.7
35
Not enough data
9.3
36
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
9.1
111
8.6
7
8.8
108
9.0
7
8.8
105
8.6
7
7.7
61
7.4
7
Customization
8.4
95
8.1
6
8.4
101
7.5
6
8.6
95
8.3
6
8.4
92
8.9
6
Generative AI
8.3
11
6.0
5
7.7
11
5.7
5
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data collection
Not enough data
7.1
7
Not enough data
7.4
7
Not enough data
8.1
7
Not enough data
6.9
6
Not enough data
6.9
7
Segment Trending
Not enough data
6.0
7
Not enough data
6.1
6
Not enough data
7.4
7
Not enough data
5.7
7
Analysis
Not enough data
6.9
8
Not enough data
7.7
8
Not enough data
5.8
8
Platform
Not enough data
6.7
8
Not enough data
6.9
8
Not enough data
6.5
8
Not enough data
6.0
8
Not enough data
7.1
8
Not enough data
7.1
8
Agentic AI - Market Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
8.3
93
Not enough data
8.6
100
Not enough data
8.4
117
Not enough data
Feedback Analysis
8.3
103
Not enough data
8.4
104
Not enough data
8.7
103
Not enough data
Feedback Sources
8.3
95
Not enough data
9.0
120
Not enough data
8.5
83
Not enough data
8.7
86
Not enough data
Generative AI
7.7
10
Not enough data
7.5
10
Not enough data
Survey Management
Not enough data
9.0
448
Not enough data
9.1
451
Not enough data
8.4
396
Not enough data
8.9
447
Survey Customization
Not enough data
8.9
431
Not enough data
8.5
393
Not enough data
8.6
359
Not enough data
8.6
312
Survey Insights
Not enough data
8.5
440
Not enough data
8.4
288
Not enough data
8.7
436
Not enough data
8.5
385
Agentic AI - Survey
Not enough data
7.7
11
Not enough data
7.9
11
Not enough data
8.3
12
Monitoring & Listening
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Brand Signals
Not enough data
8.8
67
Not enough data
8.2
66
Not enough data
9.0
66
Brand Analytics
Not enough data
8.8
69
Not enough data
8.7
70
Platform
8.5
45
Not enough data
9.1
45
Not enough data
8.9
46
Not enough data
Predictions
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
46
Not enough data
8.8
46
Not enough data
Generative AI
8.5
8
Not enough data
8.8
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Not enough data
Channels
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Not enough data
Insight
8.3
68
Not enough data
8.3
122
Not enough data
8.1
49
Not enough data
Feature Not Available
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Survey Design - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Audience Access - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Collection - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Collaboration - Consumer Insights Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Qualtrics Customer Experience and Qualtrics Strategy & Research are categorized as Experience Management
Unique Categories
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Feedback Analytics, Genesys AppFoundry Marketplace, SAP Store, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Qualtrics Strategy & Research is categorized as Brand Intelligence, Survey, Statistical Analysis, Market Intelligence, User Research, and Consumer Insights Platforms
Reviews
Reviewers' Company Size
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Strategy & Research
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.2%
Other
66.9%
Higher Education
21.1%
Education Management
11.7%
Research
7.7%
Information Technology and Services
6.6%
Market Research
4.4%
Other
48.4%
Alternatives
Discussions
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
What is qualtrics CX?
1 Comment
JS
It is their branded name for Customer eXperience, it is a series of tools and automations that allows you to collect and act on dataRead more
What would be the best way to restart on the basics, as I am having a little trouble on trying to get and start an existing project
3 Comments
MK
I highly recommend my users don't open Qualtrics until they've designed their survey/form/process "on paper." you shouldn't bother using Qualtrics until you...Read more
Is qualtrics better than SurveyMonkey?
3 Comments
RB
Yes in so many ways from the customized survey creation to the dashboards that align with them. With the ability to upload data and automate processes the...Read more
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