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At a Glance
Market Segments
Mid-Market (46.7% of reviews)
Mid-Market (56.8% of reviews)
Entry-Level Pricing
$1,080.00 Per Year
No pricing available
ProProfs Knowledge Base Software
Star Rating
(30)4.6 out of 5
Market Segments
Mid-Market (46.7% of reviews)
Entry-Level Pricing
$1,080.00 Per Year
Browse all 3 pricing plansSimpplr
Star Rating
(357)4.6 out of 5
Market Segments
Mid-Market (56.8% of reviews)
Entry-Level Pricing
No pricing available
Learn more about SimpplrProProfs Knowledge Base Software vs Simpplr
When assessing the two solutions, reviewers found ProProfs Knowledge Base Software easier to use and set up. However, reviewers felt that administration of both products was equally easy, and preferred doing business with Simpplr overall.
- Reviewers felt that ProProfs Knowledge Base Software meets the needs of their business better than Simpplr.
- When comparing quality of ongoing product support, ProProfs Knowledge Base Software and Simpplr provide similar levels of assistance.
- For feature updates and roadmaps, our reviewers preferred the direction of Simpplr over ProProfs Knowledge Base Software.
Pricing
Entry-Level Pricing
ProProfs Knowledge Base Software
ESSENTIALS
$1,080.00
Per Year
Best for all types of business sizes with multiple teams that need site help (tooltips, forms, chat, ticketing, etc.)
- Authors & Users - 3
- Public Views - Unlimited
- Pages - 500
Simpplr
No pricing availableFree Trial
ProProfs Knowledge Base Software
No trial information availableSimpplr
No trial information availableRatings
Meets Requirements
9.2
22
9.0
272
Ease of Use
9.5
22
9.4
274
Ease of Setup
8.9
11
8.8
187
Ease of Admin
9.0
10
9.0
194
Quality of Support
9.3
21
9.3
258
Has the product been a good partner in doing business?
8.8
10
9.4
193
Product Direction (% positive)
9.4
19
9.7
261
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Compliance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Knowledge Pages
8.3
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Dissemination
8.9
6
Not enough data
9.4
6
Not enough data
9.2
6
Not enough data
9.4
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Information Distribution
Not enough data
9.2
89
Not enough data
8.8
87
Not enough data
8.9
101
Not enough data
8.6
79
Not enough data
8.5
70
Employee Engagement
Not enough data
9.2
87
Not enough data
9.2
72
Not enough data
9.1
94
Not enough data
8.0
54
Not enough data
9.3
92
Not enough data
8.9
12
Not enough data
7.6
11
Not enough data
6.4
11
User Experience & Accessibility - Employee Communications
Not enough data
8.5
12
Not enough data
9.3
12
Not enough data
8.8
12
Not enough data
9.0
12
Content Distribution - Employee Communications
Not enough data
8.8
11
Not enough data
8.7
10
Not enough data
8.5
10
Additional Features - Employee Communications
Not enough data
8.3
11
Not enough data
8.8
11
Not enough data
8.3
10
Agentic AI - Employee Communications
Not enough data
7.9
7
Not enough data
8.3
8
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.4
9
Not enough data
8.8
8
Not enough data
7.1
7
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content & Community Features - Enterprise Social Networking (ESN)
Not enough data
7.2
6
Not enough data
9.7
6
Not enough data
9.0
7
Not enough data
9.2
6
Admin & Reporting Features - Enterprise Social Networking (ESN)
Not enough data
9.4
6
Not enough data
9.4
6
Not enough data
9.8
7
Not enough data
8.3
6
Not enough data
9.2
6
Agentic AI - Enterprise Social Networking (ESN)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Frontline Worker Communication PlatformsHide 19 FeaturesShow 19 Features
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Features - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Newsletter Interface Features - Internal Newsletter Software
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.0
13
Newsletter Management Features - Internal Newsletter Software
Not enough data
8.3
12
Not enough data
8.7
13
Not enough data
8.8
12
Administrative Features - Internal Newsletter Software
Not enough data
8.8
12
Not enough data
9.0
13
Not enough data
9.0
12
Not enough data
8.5
12
Management and Discovery - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - IT Documentation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Google Workspace Office Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Employee Intranet
Not enough data
6.7
9
Not enough data
7.6
9
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Basics
Not enough data
8.8
58
Not enough data
8.9
66
Not enough data
8.5
50
Platform Content
Not enough data
8.2
46
Not enough data
8.1
43
Not enough data
8.2
43
Not enough data
7.3
40
Platform Additional Functionality
Not enough data
8.3
54
Not enough data
8.2
43
Not enough data
8.7
51
Not enough data
8.9
51
Platform
Not enough data
8.4
74
Not enough data
8.5
62
Not enough data
8.5
52
Not enough data
9.1
71
Not enough data
9.1
75
Not enough data
8.7
65
Not enough data
9.0
72
Not enough data
9.0
75
Categories
Categories
Shared Categories
ProProfs Knowledge Base Software and Simpplr share no categories
Unique Categories
ProProfs Knowledge Base Software is categorized as Contact Center Knowledge Base, Google Workspace Office Tools, Help Authoring Tool (HAT), Customer Self-Service, Knowledge Base, and IT Documentation
Reviews
Reviewers' Company Size
ProProfs Knowledge Base Software
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Simpplr
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
20.0%
Marketing and Advertising
16.7%
Computer Software
16.7%
Education Management
6.7%
Textiles
3.3%
Other
36.7%
Information Technology and Services
15.7%
Computer Software
14.5%
Financial Services
12.8%
Pharmaceuticals
3.8%
Oil & Energy
3.8%
Other
49.6%
Discussions
How many help sites can I create?
1 Comment
Official Response from ProProfs Knowledge Base Software
You can create multiple unlimited help sites in an account regardless of the plan you choose.Read more
Can I create a branded site?
1 Comment
Official Response from ProProfs Knowledge Base Software
Absolutely, ProProfs is a fully customizable tool & you can modify the entire interface to match your branding. Changing color themes, adding your logo,...Read more
Can I create a private knowledgebase?
1 Comment
Official Response from ProProfs Knowledge Base Software
Yes, you can create & manage usernames & passwords for every staff user by creating a private knowledge base. You can restrict public users from accessing...Read more
What is an intranet?
2 Comments
JN
A network internal to an enterprise that uses the same methodology and techniques as the Internet. It is not necessarily connected to the Internet and is...Read more
What is an intranet used for?
1 Comment
Official Response from Simpplr
An intranet helps employees:
- Stay informed about important company communications such as important news, strategy, and events
- Find and connect with...Read more
What is the difference between an intranet and the internet?
1 Comment
Official Response from Simpplr
The global internet offers anyone with access the ability to connect and share information. Modern employee intranets are based on the same premise, with one...Read more
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