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Compare Pendo and Userflow 
At a Glance
Market Segments
Mid-Market (62.7% of reviews)
Small-Business (63.6% of reviews)
Entry-Level Pricing
Free
Free Trial
Pendo
Star Rating
(1,566)4.4 out of 5
Market Segments
Mid-Market (62.7% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Free Trial is available
Browse all 5 pricing plansUserflow
Star Rating
(112)4.8 out of 5
Market Segments
Small-Business (63.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free Trial
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Pendo excels in providing deep insights into user interactions, with features like comprehensive onboarding guides and detailed analytics that help businesses understand user behavior effectively. Users appreciate the ability to track user movements and sentiments, making it a robust tool for data-driven decision-making.
- Users say that Userflow stands out for its ease of use, particularly in creating tours without the need for coding. This flexibility allows multiple team members to contribute to tour creation, which is a significant advantage for teams looking to streamline onboarding processes.
- Reviewers mention that while Pendo has a higher overall G2 Score, Userflow receives higher ratings for customer support and ease of setup. Users have highlighted Userflow's responsive support team and the straightforward implementation process, making it a favorable choice for smaller businesses.
- According to verified reviews, Pendo's comprehensive toolset is praised for embedding user data across various views, providing a 360-degree perspective on user engagement. This feature is particularly beneficial for organizations that prioritize in-depth analytics and user feedback.
- Users highlight that Userflow's flexibility allows for easy implementation of new features, which is crucial for businesses that need to adapt quickly to changing user needs. This adaptability is often cited as a key reason for choosing Userflow over other platforms.
- G2 reviewers note that while Pendo has a larger market presence and a wealth of user reviews, Userflow's recent feedback indicates a strong commitment to customer satisfaction, with users appreciating the platform's intuitive design and the ability to create engaging user experiences effortlessly.
Pricing
Entry-Level Pricing
Pendo
Free
Free
Try Pendo for free for up to 500 monthly active users. Includes: product analytics, in-app guides, net promoter score (NPS), roadmaps.
- Product analytics
- In-app guides
- Net Promoter Score (NPS)
Userflow
Free Trial
Free Trial
We have a free 14 day trial so you can see the power of Userflow
- 14 day free trial
Free Trial
Pendo
Free Trial is available
Userflow
Free Trial is available
Ratings
Meets Requirements
8.5
1,198
9.2
80
Ease of Use
8.2
1,212
9.3
81
Ease of Setup
7.9
569
9.3
48
Ease of Admin
8.5
556
9.4
47
Quality of Support
8.5
1,046
9.8
78
Has the product been a good partner in doing business?
8.9
532
9.7
45
Product Direction (% positive)
8.5
1,113
9.8
68
Features by Category
Metrics
8.7
455
Not enough data
8.7
472
Not enough data
8.4
420
Not enough data
8.8
465
Not enough data
8.5
423
Not enough data
8.2
395
Not enough data
8.2
358
Not enough data
8.2
335
Not enough data
8.3
395
Not enough data
Reporting
8.4
463
Not enough data
8.5
427
Not enough data
8.7
437
Not enough data
8.7
468
Not enough data
7.8
263
Not enough data
8.1
285
Not enough data
8.2
450
Not enough data
Other
8.7
439
Not enough data
8.0
306
Not enough data
7.5
263
Not enough data
7.9
272
Not enough data
7.3
196
Not enough data
8.5
342
Not enough data
8.2
298
Not enough data
Agentic AI - Digital Analytics
6.1
11
Not enough data
6.5
14
Not enough data
6.1
12
Not enough data
6.1
12
Not enough data
Administration
8.1
378
Not enough data
7.9
296
Not enough data
8.8
421
Not enough data
8.5
454
Not enough data
User Identification
7.9
110
Not enough data
8.6
137
Not enough data
8.0
104
Not enough data
Tracking & Reporting
8.5
126
Not enough data
8.5
132
Not enough data
8.3
109
Not enough data
8.5
143
Not enough data
8.5
134
Not enough data
8.7
138
Not enough data
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
User Behavior
9.1
23
Not enough data
8.1
23
Not enough data
8.6
23
Not enough data
A/B Testing
7.5
20
Not enough data
7.2
20
Not enough data
8.8
21
Not enough data
6.9
20
Not enough data
Visitor Information
8.0
22
Not enough data
8.1
20
Not enough data
Agentic AI - Session Replay
7.7
5
Not enough data
User Analysis
8.6
345
8.8
32
8.5
391
7.7
38
User Support
8.5
392
8.6
42
7.6
208
8.3
23
8.0
296
9.0
35
Walkthrough Type
8.1
298
9.3
38
8.7
365
9.8
52
Platform Basics - Digital Adoption Platform
8.6
20
Not enough data
9.0
22
Not enough data
Analytics - Digital Adoption Platform
9.1
23
Not enough data
Functions - Digital Adoption Platform
8.6
19
Not enough data
9.1
23
Not enough data
Agentic AI - Digital Adoption Platform
6.5
11
Not enough data
Product Analytics
8.7
582
Not enough data
8.7
615
Not enough data
8.6
591
Not enough data
8.2
503
Not enough data
8.0
410
Not enough data
8.2
442
Not enough data
8.0
402
Not enough data
7.9
445
Not enough data
Agentic AI - Product Analytics
6.6
25
Not enough data
7.1
26
Not enough data
6.9
24
Not enough data
7.5
23
Not enough data
Communication
8.1
325
Not enough data
7.9
307
Not enough data
8.1
307
Not enough data
Planning
7.1
231
Not enough data
7.1
223
Not enough data
6.6
198
Not enough data
7.6
235
Not enough data
7.2
210
Not enough data
Workflow Management
7.3
244
Not enough data
7.6
251
Not enough data
6.7
198
Not enough data
7.0
210
Not enough data
Metrics
8.8
84
Not enough data
8.4
65
Not enough data
8.4
73
Not enough data
8.3
70
Not enough data
8.4
67
Not enough data
Variation Testing
8.4
56
Not enough data
7.8
56
Not enough data
8.1
60
Not enough data
8.4
67
Not enough data
8.2
64
Not enough data
7.9
57
Not enough data
Reporting
8.6
85
Not enough data
8.7
88
Not enough data
Personalization
8.7
75
Not enough data
8.7
74
Not enough data
8.9
67
Not enough data
Administration
8.1
77
Not enough data
8.0
67
Not enough data
8.4
86
Not enough data
8.6
92
Not enough data
Categories
Categories
Shared Categories
Pendo and Userflow are categorized as Digital Adoption Platform
Unique Categories
Pendo is categorized as Product Analytics, Digital Analytics, Product Management, Mobile App Analytics, Mobile App Optimization, and Session Replay
Userflow has no unique categories
Reviews
Reviewers' Company Size
Pendo
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Userflow
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
33.4%
Information Technology and Services
15.4%
Marketing and Advertising
7.1%
Financial Services
4.3%
Hospital & Health Care
3.0%
Other
36.8%
Computer Software
46.7%
Information Technology and Services
16.8%
Financial Services
6.5%
Marketing and Advertising
2.8%
Internet
2.8%
Other
24.3%
Discussions
Which integrations does Pendo support?
2 Comments
SG
Hi there! My name is Stephanie and I'm a research analyst in marketing & advertising at G2. Thanks for posting this question. As of November 2019, Pendo is...Read more
How do I change the badge for the resource center
1 Comment
RD
It depends if you are using the Classic Designer or Visual Design Studio. Here's a reference for both:...Read more
How can I participate remotely in a PUG?
1 Comment
MW
Now, the PUG meetings are done remotely - just join one of the Pendomonium Slack channels as shown in the Community and join some of the PUGs! Read more
What are user flows for?
1 Comment
JR
Generally they are used for user onboarding. You can give step-by -step instructions on how to use your software. We also use them for refreshers that people...Read more
Userflow has no more discussions with answers
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