# OnSolve Platform vs PagerDuty Comparison
---
## AI Generated Summary
- **G2 reviewers report** that PagerDuty excels in centralizing alerts and incident response, making it easier for teams to coordinate during critical issues. Users appreciate the seamless integration with the PagerDuty API and the intuitive mobile app interface, which enhances overall usability.
- **Users say** that OnSolve Platform offers robust features for real-time, customizable alerts, which are crucial during critical events. Reviewers highlight the effectiveness of its notification groups and reporting capabilities, ensuring timely updates for incident tickets.
- **According to verified reviews** , PagerDuty has a strong reputation for reducing downtime through organized incident response. Users commend its ability to alert teams via multiple channels, including phone calls, SMS, and emails, which helps filter out noise during emergencies.
- **Reviewers mention** that OnSolve Platform has been a reliable choice for over a decade, with users praising its stability and interface. This long-term reliability is a significant factor for enterprises looking for a dependable alerting solution.
- **G2 reviewers highlight** that while PagerDuty has a slightly lower ease of use rating, its automation in incident management is streamlined, which many users find beneficial for their workflows. This contrasts with OnSolve, which has a higher ease of use score but may not offer the same level of automation.
- **Users express mixed feelings** about the implementation process for both platforms. While PagerDuty is noted for its quick setup, OnSolve's configuration for alert notifications is also appreciated, indicating that both products have their strengths in getting teams up and running efficiently.



| | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 15 | 956 | 
| **Largest Market Segment** | Enterprise (60.0% of reviews) | Mid-Market (43.3% of reviews) | 
| **Entry Level Price** | Contact Us | Free Trial 5 Users Per Month | 

---
## Top Pros & Cons

### OnSolve Platform

Pros:
- Alerting System (2 reviews)
- Alerts Management (2 reviews)

Cons:
- Complexity (2 reviews)
- Inefficiency (2 reviews)

### PagerDuty

Pros:
- Alert Notifications (21 reviews)
- Alerting System (19 reviews)

Cons:
- Alert Issues (12 reviews)
- Expensive (8 reviews)

---
## Ratings Comparison
| Rating | OnSolve Platform | PagerDuty | 
|---|---|---|
  | **Meets Requirements** | 8.7 (13 reviews) | 9.1 (815 reviews) | 
  | **Ease of Use** | 9.0 (13 reviews) | 8.6 (823 reviews) | 
  | **Ease of Setup** | 8.3 (10 reviews) | 8.2 (449 reviews) | 
  | **Ease of Admin** | 8.7 (9 reviews) | 8.5 (413 reviews) | 
  | **Quality of Support** | 9.0 (10 reviews) | 8.9 (623 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.8 (7 reviews) | 8.9 (350 reviews) | 
  | **Product Direction (% positive)** | 7.1 (12 reviews) | 8.4 (808 reviews) | 

---
## Pricing

### OnSolve Platform

#### Entry-Level Pricing

Plan: Mass Notification 

Price: Contact Us

Description: Whether it’s an emergency or day-to-day operations, effective communication is critical to maintaining business continuity and employee and public safety

Key Features:
- Two-Way Messaging
- Multiple Modalities 
- Geo-Enabled Alerts

[Browse all 4 editions](https://www.g2.com/products/onsolve-platform/pricing)

#### Free Trial

No

### PagerDuty

#### Entry-Level Pricing

Plan: Free

Price: Free Trial 5 Users Per Month

Description: Start with on-call and incident response for small teams.

Key Features:
- 100/month international phone/SMS notifications included
- 1 On-call Schedule
- 1 Escalation Policy

[Browse all 4 editions](https://www.g2.com/products/pagerduty/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Workload Automation

| Product | Score | Reviews |
|---|---|---|
| **OnSolve Platform** | N/A | N/A |
| **PagerDuty** | 9.2/10 | 55 |

#### Automation

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Workload Processing** | Not enough data | Feature Not Available | 
| **Scalability** | Not enough data | 9.5 (50 reviews) | 
| **Intelligent Automation** | Not enough data | 9.5 (49 reviews) | 

#### Administration

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Administration Console** | Not enough data | 9.7 (50 reviews) | 
| **Workflow Management** | Not enough data | 9.6 (50 reviews) | 
| **IT Issue Identification** | Not enough data | 9.7 (50 reviews) | 
| **Proactive Workflow** | Not enough data | 9.6 (49 reviews) | 
| **Error Alerts** | Not enough data | 9.5 (48 reviews) | 
| **Service Management** | Not enough data | 9.8 (48 reviews) | 

#### Functionality

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Job Scheduling** | Not enough data | 9.6 (49 reviews) | 
| **API / Integrations** | Not enough data | 9.6 (49 reviews) | 
| **Integrations** | Not enough data | 9.6 (49 reviews) | 

#### Agentic AI - Workload Automation

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.0 (5 reviews) | 
| **Multi-step Planning** | Not enough data | 8.7 (5 reviews) | 
| **Cross-system Integration** | Not enough data | 8.0 (5 reviews) | 
| **Adaptive Learning** | Not enough data | 8.7 (5 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (5 reviews) | 
| **Proactive Assistance** | Not enough data | 9.0 (5 reviews) | 
| **Decision Making** | Not enough data | 9.0 (5 reviews) | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **OnSolve Platform** | N/A | N/A |
| **PagerDuty** | 8.6/10 | 239 |

#### Monitoring

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 9.2 (153 reviews) | 
| **Timely Alerts** | Not enough data | 9.5 (182 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 9.2 (163 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 8.1 (18 reviews) | 

#### Management Tools

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.2 (164 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 9.1 (188 reviews) | 
| **Lifecycle Visualization** | Not enough data | 9.0 (177 reviews) ✓ Verified | 

#### Generative AI

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (43 reviews) | 
| **AI Text Summarization** | Not enough data | 8.2 (44 reviews) | 

#### Agentic AI - Incident Management

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (11 reviews) | 
| **Multi-step Planning** | Not enough data | 7.8 (10 reviews) | 
| **Cross-system Integration** | Not enough data | 8.7 (14 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (10 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.7 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 8.8 (10 reviews) | 
| **Decision Making** | Not enough data | 8.5 (10 reviews) | 

### AIOps Platforms

| Product | Score | Reviews |
|---|---|---|
| **OnSolve Platform** | N/A | N/A |
| **PagerDuty** | 9.5/10 | 53 |

#### Functionality

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Artificial Intelligence** | Not enough data | 9.6 (37 reviews) | 
| **Machine Learning** | Not enough data | 9.5 (35 reviews) | 
| **Systems Monitoring** | Not enough data | 9.7 (37 reviews) | 

#### Issue Resolution

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Root Cause Identification** | Not enough data | 9.6 (37 reviews) | 
| **Proactive Identification** | Not enough data | 9.6 (36 reviews) | 
| **Resolution Guidance** | Not enough data | 9.8 (39 reviews) | 

#### Management

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **System Integration** | Not enough data | 9.3 (45 reviews) | 
| **Alerting** | Not enough data | 9.7 (46 reviews) | 
| **Reporting** | Not enough data | 9.5 (39 reviews) | 

#### Generative AI

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.2 (6 reviews) | 
| **AI Text Summarization** | Not enough data | 8.9 (6 reviews) | 

#### Agentic AI - AIOps Platforms

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### ServiceNow Store Apps

| Product | Score | Reviews |
|---|---|---|
| **OnSolve Platform** | N/A | N/A |
| **PagerDuty** | 9.6/10 | 48 |

#### ServiceNow Apps

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **ServiceNow Integration** | Not enough data | 9.6 (42 reviews) | 
| **Value** | Not enough data | 9.6 (41 reviews) | 

#### Agentic AI - ServiceNow Store Apps

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **OnSolve Platform** | N/A | N/A |
| **PagerDuty** | N/A | N/A |

#### Messaging Channels

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **SMS Messaging** | 9.7 (5 reviews) | Not enough data | 
| **Email** | 9.3 (5 reviews) | Not enough data | 
| **Voice Messaging** | 9.0 (5 reviews) | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Scheduling** | 9.7 (5 reviews) | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Critical Event Management (CEM) Platforms

| Product | Score | Reviews |
|---|---|---|
| **OnSolve Platform** | N/A | N/A |
| **PagerDuty** | N/A | N/A |

#### Emergency Planning

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Scenario Planning** | Not enough data | Not enough data | 
| **Automated Workflows** | Not enough data | Not enough data | 
| **Auditing & Compliance** | Not enough data | Not enough data | 

#### Emergency Management

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Mass Alerts and Notifications** | Not enough data | Not enough data | 
| **Threat Monitoring** | Not enough data | Not enough data | 
| **Geolocation** | Not enough data | Not enough data | 
| **Integrated Response** | Not enough data | Not enough data | 
| **Crisis Communication** | Not enough data | Not enough data | 
| **Post-Event Analysis** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **OnSolve Platform** | N/A | N/A |
| **PagerDuty** | 8.3/10 | 33 |

#### Generative AI

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 8.4 (30 reviews) | 

#### Agentic AI - IT Alerting

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.5 (10 reviews) | 
| **Multi-step Planning** | Not enough data | 8.0 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (10 reviews) | 
| **Adaptive Learning** | Not enough data | 8.0 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (9 reviews) | 
| **Decision Making** | Not enough data | 8.3 (9 reviews) | 

### Runbook Automation

| Product | Score | Reviews |
|---|---|---|
| **OnSolve Platform** | N/A | N/A |
| **PagerDuty** | 8.4/10 | 10 |

#### Automation Support - Runbook Automation

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Common Tool Integration** | Not enough data | 9.0 (10 reviews) | 
| **Scripting Language Support** | Not enough data | 8.1 (8 reviews) | 
| **Routine Task Automation** | Not enough data | 7.4 (9 reviews) | 
| **Automated Task Notifications** | Not enough data | 8.8 (8 reviews) | 

#### Error Management - Runbook Automation

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Runbook Procedure Updates** | Not enough data | 8.8 (7 reviews) | 
| **Recovery Options** | Not enough data | 7.9 (8 reviews) | 
| **Error Management in Automation** | Not enough data | 7.9 (8 reviews) | 

#### Customization - Runbook Automation

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Runbook Customization** | Not enough data | 7.6 (7 reviews) | 
| **Workflow Customization** | Not enough data | 8.3 (8 reviews) | 
| **Incident Response Customization** | Not enough data | 9.0 (7 reviews) | 

#### Compliance and Reporting - Runbook Automation

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Security Management** | Not enough data | 8.8 (7 reviews) | 
| **Compliance Standards Adherence** | Not enough data | 8.1 (8 reviews) | 
| **Reporting and Auditing** | Not enough data | 8.3 (8 reviews) | 

#### Performance - Runbook Automation

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Self-Service for Non-IT Staff** | Not enough data | 8.5 (8 reviews) | 
| **Team Collaboration Enhancement** | Not enough data | 8.5 (8 reviews) | 
| **Load Handling Performance** | Not enough data | 8.6 (7 reviews) | 

#### Agentic AI - Runbook Automation

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### AI SRE Tools

| Product | Score | Reviews |
|---|---|---|
| **OnSolve Platform** | N/A | N/A |
| **PagerDuty** | N/A | N/A |

#### Reliability Objectives & Service Operations - AI SRE Tools

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Intelligent On-Call Workflows** | Not enough data | Not enough data | 
| **Error Budget Tracking** | Not enough data | Not enough data | 
| **SLI & SLO Management** | Not enough data | Not enough data | 
| **Service Health Modeling & Reporting** | Not enough data | Not enough data | 

#### AI Detection & Signal Quality - AI SRE Tools

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Cross-Telemetry Correlation** | Not enough data | Not enough data | 
| **Change-Aware Detection** | Not enough data | Not enough data | 
| **Adaptive Anomaly Detection** | Not enough data | Not enough data | 
| **Alert Correlation & Noise Reduction** | Not enough data | Not enough data | 

#### Investigation & Root Cause Analysis - AI SRE Tools

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Guided Incident Investigation** | Not enough data | Not enough data | 
| **Live Debugging in Production** | Not enough data | Not enough data | 
| **AI Root Cause Analysis** | Not enough data | Not enough data | 
| **Runtime-Verified Root Cause Analysis** | Not enough data | Not enough data | 

#### Automation & Platform Controls - AI SRE Tools

| Feature | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Automated Runbook & Workflow Execution** | Not enough data | Not enough data | 
| **Human-in-the-Loop Remediation** | Not enough data | Not enough data | 
| **Integration, APIs & Secure Access Controls** | Not enough data | Not enough data | 
| **AI-Assisted Code Fix Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [ServiceNow Marketplace Apps](https://www.g2.com/categories/servicenow-store-apps), [IT Alerting Software](https://www.g2.com/categories/it-alerting)

**Unique to OnSolve Platform (3):** [Emergency Notification Software](https://www.g2.com/categories/emergency-notification), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [Critical Event Management (CEM) Platforms Software](https://www.g2.com/categories/critical-event-management-cem-platforms)

**Unique to PagerDuty (5):** [AIOps Tools](https://www.g2.com/categories/aiops-platforms), [Incident Management Software](https://www.g2.com/categories/incident-management), [Workload Automation Software](https://www.g2.com/categories/workload-automation), [Runbook Automation Software](https://www.g2.com/categories/runbook-automation), [ AI SRE Tools Software](https://www.g2.com/categories/ai-sre-tools)


---
## Reviewer Demographics

### By Company Size

| Segment | OnSolve Platform | PagerDuty | 
|---|---|---|
| **Small-Business** | 13.3% | 18.9% | 
| **Mid-Market** | 26.7% | 43.3% | 
| **Enterprise** | 60.0% | 37.8% | 

### By Industry

#### OnSolve Platform

- **Information Technology and Services:** 13.3%
- **Hospital & Health Care:** 13.3%
- **Financial Services:** 13.3%
- **Transportation/Trucking/Railroad:** 6.7%
- **Security and Investigations:** 6.7%
- **Pharmaceuticals:** 6.7%
- **Law Practice:** 6.7%
- **Insurance:** 6.7%
- **Hospitality:** 6.7%
- **Executive Office:** 6.7%
- **Other:** 13.3%

#### PagerDuty

- **Information Technology and Services:** 22.9%
- **Computer Software:** 21.0%
- **Financial Services:** 5.8%
- **Internet:** 5.2%
- **Retail:** 3.6%
- **Marketing and Advertising:** 3.3%
- **Telecommunications:** 2.9%
- **Computer & Network Security:** 2.6%
- **Hospital & Health Care:** 2.2%
- **Education Management:** 1.6%
- **Other:** 28.9%

---
## Alternatives

### Alternatives to OnSolve Platform

- [AlertMedia](https://www.g2.com/products/alertmedia/reviews) — 4.7/5 stars (531 reviews)
- [RedFlag](https://www.g2.com/products/redflag/reviews) — 4.8/5 stars (78 reviews)
- [Everbridge 360 (Critical Event Management)](https://www.g2.com/products/everbridge-360-critical-event-management/reviews) — 4.5/5 stars (333 reviews)
- [Text-Em-All](https://www.g2.com/products/text-em-all/reviews) — 4.8/5 stars (823 reviews)
- [RAVE Alert](https://www.g2.com/products/rave-alert/reviews) — 4.5/5 stars (71 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (783 reviews)
- [DialMyCalls](https://www.g2.com/products/dialmycalls/reviews) — 4.7/5 stars (982 reviews)
- [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) — 4.7/5 stars (643 reviews)
- [Netcore Customer Engagement Platform](https://www.g2.com/products/netcore-customer-engagement-platform/reviews) — 4.5/5 stars (568 reviews)
- [Salesmsg](https://www.g2.com/products/salesmsg/reviews) — 4.7/5 stars (406 reviews)

### Alternatives to PagerDuty

- [Dynatrace](https://www.g2.com/products/dynatrace/reviews) — 4.5/5 stars (1363 reviews)
- [SolarWinds IT Incident Response (Squadcast)](https://www.g2.com/products/solarwinds-it-incident-response-squadcast/reviews) — 4.4/5 stars (310 reviews)
- [Better Stack](https://www.g2.com/products/better-stack/reviews) — 4.8/5 stars (323 reviews)
- [incident.io](https://www.g2.com/products/incident-io/reviews) — 4.8/5 stars (181 reviews)
- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1336 reviews)
- [Jira Service Management](https://www.g2.com/products/jira-service-management/reviews) — 4.3/5 stars (987 reviews)
- [xMatters](https://www.g2.com/products/xmatters/reviews) — 4.5/5 stars (783 reviews)
- [BigPanda](https://www.g2.com/products/bigpanda/reviews) — 4.5/5 stars (119 reviews)
- [Datadog](https://www.g2.com/products/datadog/reviews) — 4.4/5 stars (722 reviews)
- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1878 reviews)

---
## Top Discussions

### OnSolve Platform

- Title: [What is OnSolve Critical Communications used for?](https://www.g2.com/discussions/what-is-onsolve-critical-communications-used-for) — 1 comment *(includes official response)*
  > **Top comment:** "The OnSolve Platform is used for accurate emergency mass communications during a critical event. "

### PagerDuty

- Title: [What is PagerDuty used for?](https://www.g2.com/discussions/what-is-pagerduty-used-for) — 2 comments
  > **Top comment:** "As part of the Customer Experience Team, we use it as automation for the distribution of workloads. While other departments use it as a ticketing tool for IT..."
- Title: [How much does PagerDuty cost?](https://www.g2.com/discussions/how-much-does-pagerduty-cost) — 1 comment
  > **Top comment:** "This really depends on what you need from Pagerduty and how many users need those features."
- Title: [How can we do better?](https://www.g2.com/discussions/32897-how-can-we-do-better) — 1 comment, 1 upvote
  > **Top comment:** "Hi Subhash,
I've passed your question over to our Client Services team. They should be reaching to you via email shortly.
"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/onsolve-platform-vs-pagerduty)