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Compare 8x8 Work and Nextiva 
Featured Products
At a Glance
Market Segments
Small-Business (58.7% of reviews)
Small-Business (78.2% of reviews)
Entry-Level Pricing
No pricing available
Starting at $15.00 1 User Per Month
8x8 Work
Star Rating
(810)4.2 out of 5
Market Segments
Small-Business (58.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about 8x8 WorkNextiva
Star Rating
(3,435)4.5 out of 5
Market Segments
Small-Business (78.2% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 User Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Nextiva excels in overall user satisfaction, boasting a significantly higher G2 Score compared to 8x8 Work. Users appreciate its reliable performance, with one stating, "The product functions as expected, and we haven't encountered many problems with it."
- Users say that Nextiva's implementation process is straightforward, making it easy for teams to get started. One reviewer highlighted, "It is very easy to use, and implementing it for each agent is straightforward," which contrasts with 8x8 Work's mixed feedback on setup ease.
- Reviewers mention that Nextiva offers superior customer support, with a quality rating of 9.0. Users have praised the support team, noting, "The customer support is excellent, and I use it daily," while 8x8 Work's support received a lower rating of 8.1.
- According to verified reviews, Nextiva shines in call management features, receiving a high score of 9.2. Users find the call recording feature particularly valuable, stating it helps improve communication quality, whereas 8x8 Work's call management features are rated lower.
- Users appreciate 8x8 Work's user-friendly interface and mobile accessibility, which allows for seamless communication on the go. One user noted, "I like how it has a mobile app that allows us to take calls or make calls even if we're away from our desk," highlighting its strengths in hybrid work environments.
- G2 reviewers highlight that while both platforms offer solid communication management, Nextiva's overall integration capabilities and analytics features are more robust, with users noting that its integration makes it simple to generate reports, a feature that enhances daily operations.
Pricing
Entry-Level Pricing
8x8 Work
No pricing availableNextiva
Core
Starting at $15.00
1 User Per Month
For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.
- Inbound & Outbound Voice
- Business SMS
- Video Meetings
Free Trial
8x8 Work
No trial information availableNextiva
No trial information availableRatings
Meets Requirements
8.6
608
9.0
2,766
Ease of Use
8.6
613
8.7
2,802
Ease of Setup
8.2
371
8.4
2,093
Ease of Admin
8.3
334
8.6
1,986
Quality of Support
8.1
576
9.0
2,752
Has the product been a good partner in doing business?
8.5
365
8.8
1,967
Product Direction (% positive)
7.9
582
8.3
2,653
Features by Category
Channels
Not enough data
9.4
195
Not enough data
7.9
177
Not enough data
7.7
174
Not enough data
8.2
180
Not enough data
8.2
169
Generative AI
Not enough data
7.6
85
Functions
Not enough data
8.7
175
Not enough data
8.6
174
Not enough data
8.8
175
Not enough data
8.1
172
Not enough data
8.2
170
Not enough data
8.5
178
Not enough data
8.5
170
Not enough data
8.4
166
Agentic AI - Contact Center
Not enough data
8.8
12
Not enough data
9.3
12
Not enough data
9.3
12
Not enough data
9.3
12
Administrative
Not enough data
8.3
168
Not enough data
9.1
176
Not enough data
8.9
176
Not enough data
8.4
166
Not enough data
8.3
161
Collaboration Tools
8.6
117
Not enough data
8.7
81
Not enough data
8.3
77
Not enough data
8.9
86
Not enough data
8.7
79
Not enough data
Meeting Coordination
8.2
116
Not enough data
8.9
118
Not enough data
8.5
114
Not enough data
8.4
87
Not enough data
Software Type
8.9
124
Not enough data
8.7
87
Not enough data
8.8
94
Not enough data
Agentic AI - Video Conferencing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.1
468
Not enough data
8.6
668
Not enough data
8.6
586
Not enough data
8.9
694
Not enough data
8.8
607
Not enough data
8.3
504
Not enough data
8.6
605
Generative AI
Not enough data
7.7
296
Workforce Management
Not enough data
8.8
609
Not enough data
8.7
567
Call Center Infrastructure (CCI)
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Not enough data
8.9
9
Administrative
Not enough data
8.7
596
Not enough data
8.7
626
Basic Communication - Cloud PBX
9.2
31
9.2
27
9.3
29
9.0
28
9.4
29
9.3
27
8.2
29
8.5
25
9.0
31
8.7
26
9.2
30
9.1
27
Advanced Features - Cloud PBX
8.9
29
9.1
27
8.6
28
9.2
28
8.8
30
9.2
28
9.2
30
9.2
26
Platform Basics - VoIP Providers
8.1
40
8.6
61
8.5
42
8.7
67
7.1
40
8.4
60
7.2
37
8.1
61
6.9
36
8.0
57
7.0
35
7.9
57
Basic Communication
8.9
358
|
Verified
9.2
1641
|
Verified
7.6
188
|
Verified
7.9
902
|
Verified
8.0
236
|
Verified
8.3
1048
|
Verified
7.5
188
|
Verified
7.7
835
8.3
261
|
Verified
8.6
1160
|
Verified
9.0
309
|
Verified
9.1
1341
|
Verified
Agentic AI - VoIP Providers
6.9
20
7.8
43
7.0
21
8.1
42
7.1
22
7.8
43
7.0
21
7.8
43
Access
7.9
218
8.0
909
7.7
134
|
Verified
8.2
903
8.4
258
|
Verified
8.5
1039
|
Verified
Advanced Features
8.2
287
|
Verified
8.3
1176
|
Verified
8.4
277
|
Verified
8.6
1241
|
Verified
9.1
310
|
Verified
9.1
1480
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
8.3
8
Not enough data
7.9
8
Not enough data
8.3
9
Not enough data
8.8
8
Extensions
8.3
42
|
Verified
8.5
150
|
Verified
8.6
48
|
Verified
9.1
158
|
Verified
8.8
40
|
Verified
8.8
148
|
Verified
Features
8.7
51
|
Verified
9.2
181
|
Verified
Feature Not Available
8.5
153
8.2
37
|
Verified
8.3
144
|
Verified
8.5
49
|
Verified
9.0
157
|
Verified
8.1
44
|
Verified
8.4
148
|
Verified
7.7
34
Feature Not Available
Categories
Categories
Shared Categories
8x8 Work and Nextiva are categorized as UCaaS Platforms, VoIP Providers, and Cloud PBX Platforms
Reviews
Reviewers' Company Size
8x8 Work
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Nextiva
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
9.0%
Financial Services
6.8%
Computer Software
5.8%
Insurance
4.2%
Hospital & Health Care
3.8%
Other
70.5%
Hospital & Health Care
6.0%
Insurance
5.7%
Construction
5.3%
Financial Services
4.6%
Real Estate
4.0%
Other
74.4%
Discussions
Is 8x8 video conferencing secure?
3 Comments
ZN
Yeah. I personally Trust it.Read more
My name is abdirisak I really like to this software.
2 Comments
MA
I'm glad to know! Yes, that's really an amazing softwareRead more
How do I simply use and implement
1 Comment
NS
anywhere you need to go with the 8x8. Work for mobile. The app once you download the app and log in using your username. And password the app opens in the...Read more
What is VoIP feature?
3 Comments
JB
Voice over Internet Protocol or VoIP is basically phone service using internet connection instead of a regular phone line connectionRead more
Do you think you will be able to implement a "Face Time" feature through your app?
2 Comments
JB
Hi Vicky,
Thanks for reaching out. Great Question!
Currently, Nextiva does not integrate with Facetime. We do offer a variety of video calling...Read more
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