# 8x8 Work, Nextiva vs Dialpad Connect Comparison

| | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Star Rating** | 4.2 out of 5 | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 919 | 3,553 | 4,165 | 
| **Largest Market Segment** | Small-Business (54.8% of reviews) | Small-Business (77.3% of reviews) | Small-Business (57.8% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $15.00 1 User Per Month | $25 Per user, per month invoiced annually | 

---
## Top Pros & Cons

### 8x8 Work

Pros:
- Ease of Use (110 reviews)
- Easy Communication (60 reviews)

Cons:
- Customer Service (25 reviews)
- Customer Support (22 reviews)

### Nextiva

Pros:
- Customer Support (135 reviews)
- Ease of Use (128 reviews)

Cons:
- Difficult Configuration (27 reviews)
- Complexity (25 reviews)

### Dialpad Connect

Pros:
- Ease of Use (130 reviews)
- Call Management (71 reviews)

Cons:
- Call Issues (57 reviews)
- Connection Issues (43 reviews)

---
## Ratings Comparison
| Rating | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
  | **Meets Requirements** | 8.6 (664 reviews) | 9.0 (2829 reviews) | 8.9 (3224 reviews) | 
  | **Ease of Use** | 8.6 (673 reviews) | 8.7 (2876 reviews) | 9.1 (3399 reviews) | 
  | **Ease of Setup** | 8.3 (427 reviews) | 8.4 (2161 reviews) | 9.0 (1228 reviews) | 
  | **Ease of Admin** | 8.4 (385 reviews) | 8.6 (1986 reviews) | 8.9 (1136 reviews) | 
  | **Quality of Support** | 8.1 (629 reviews) | 9.0 (2813 reviews) | 8.5 (2511 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.5 (411 reviews) | 8.8 (1967 reviews) | 8.9 (1060 reviews) | 
  | **Product Direction (% positive)** | 7.8 (631 reviews) | 8.3 (2708 reviews) | 8.2 (3072 reviews) | 

---
## Pricing

### 8x8 Work

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Nextiva

#### Entry-Level Pricing

Plan: Core

Price: Starting at $15.00 1 User Per Month

Description: For small teams! Reliably run your business and communicate with your team and customers through unified voice, video, SMS, and digital channels with instant setup, no hardware, centralized conversations, and built-in tools for productivity, collaboration, and responsiveness.

Key Features:
- Inbound & Outbound Voice
- Business SMS
- Video Meetings

[Browse all 6 editions](https://www.g2.com/products/nextiva/pricing)

#### Free Trial

Yes

### Dialpad Connect

#### Entry-Level Pricing

Plan: Pro

Price: $25 Per user, per month invoiced annually

Description: + UberConference Free

Key Features:
- Pro includes Everything in Standard, and:
- Call Queues
- Salesforce Integration

[Browse all 3 editions](https://www.g2.com/products/dialpad-connect/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Nextiva** | N/A | N/A |
| **Dialpad Connect** | 8.3/10 | 31 |

#### Lead Facilitation

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 7.7 (25 reviews) | 
| **Lead Qualification** | Not enough data | Not enough data | 7.5 (25 reviews) | 
| **Lead Follow-up** | Not enough data | Not enough data | 8.2 (25 reviews) | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 8.1 (26 reviews) | 

#### Organization

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 8.1 (25 reviews) | 
| **Data Entry** | Not enough data | Not enough data | 8.9 (25 reviews) | 
| **Integrations / APIs** | Not enough data | Not enough data | 8.9 (25 reviews) | 

#### Performance Analysis

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 8.2 (26 reviews) | 
| **Peformance Tracking** | Not enough data | Not enough data | 8.4 (26 reviews) | 

#### Sales Analysis

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 8.1 (24 reviews) | 
| **Sales Forecasting ** | Not enough data | Not enough data | 8.0 (24 reviews) | 

#### Generative AI

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | 9.3 (16 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Nextiva** | 8.5/10 | 207 |
| **Dialpad Connect** | N/A | N/A |

#### Channels

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Voice** | Not enough data | 9.4 (194 reviews) | Not enough data | 
| **Social** | Not enough data | 7.9 (176 reviews) | Not enough data | 
| **Web Chat** | Not enough data | 7.7 (174 reviews) | Not enough data | 
| **Mobile SMS** | Not enough data | 8.2 (178 reviews) | Not enough data | 
| **Email** | Not enough data | 8.2 (168 reviews) | Not enough data | 

#### Generative AI

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.6 (84 reviews) | Not enough data | 

#### Functions

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Session Routing** | Not enough data | 8.7 (173 reviews) | Not enough data | 
| **Session Queuing** | Not enough data | 8.6 (173 reviews) | Not enough data | 
| **Concurrent Calling** | Not enough data | 8.8 (174 reviews) | Not enough data | 
| **Speech Analytics** | Not enough data | 8.1 (171 reviews) | Not enough data | 
| **Auto Dialer** | Not enough data | 8.2 (169 reviews) | Not enough data | 
| **IVR** | Not enough data | 8.5 (176 reviews) | Not enough data | 
| **Inbound Screen Pop** | Not enough data | 8.5 (169 reviews) | Not enough data | 
| **Persistent Data** | Not enough data | 8.4 (165 reviews) | Not enough data | 

#### Agentic AI - Contact Center

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (11 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 9.2 (11 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 9.2 (11 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 9.2 (11 reviews) | Not enough data | 

#### Administrative

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Session Summary Notes** | Not enough data | 8.3 (167 reviews) | Not enough data | 
| **Administrator Access** | Not enough data | 9.1 (176 reviews) | Not enough data | 
| **Reporting & Dashboards** | Not enough data | 8.9 (176 reviews) | Not enough data | 
| **Session Recording** | Not enough data | 8.4 (166 reviews) | Not enough data | 
| **Agent Scheduling and Assignment** | Not enough data | 8.3 (160 reviews) | Not enough data | 

### Video Conferencing

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 8.7/10 | 153 |
| **Nextiva** | N/A | N/A |
| **Dialpad Connect** | 8.9/10 | 1588 |

#### Collaboration Tools

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Screen Sharing** | 8.6 (117 reviews) | Not enough data | 8.7 (1270 reviews) | 
| **Presentations** | 8.7 (82 reviews) | Not enough data | 8.8 (287 reviews) | 
| **Whiteboarding** | 8.3 (77 reviews) | Not enough data | 8.9 (44 reviews) | 
| **Live Chat** | 8.9 (86 reviews) | Not enough data | 8.9 (322 reviews) | 
| **Hand Raising** | 8.7 (79 reviews) | Not enough data | 9.2 (47 reviews) | 

#### Meeting Coordination

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Scheduling** | 8.2 (116 reviews) | Not enough data | 8.7 (1185 reviews) | 
| **Recording** | 8.9 (119 reviews) | Not enough data | 8.8 (1107 reviews) | 
| **Participant Permissions** | 8.5 (114 reviews) | Not enough data | 8.9 (354 reviews) | 
| **One-Click Join** | 8.5 (88 reviews) | Not enough data | 9.2 (357 reviews) | 

#### Software Type

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Mobile** | 8.9 (124 reviews) | Not enough data | 8.6 (1033 reviews) | 
| **Browser Application** | 8.7 (87 reviews) | Not enough data | 9.0 (345 reviews) | 
| **Desktop Application** | 8.8 (96 reviews) | Not enough data | 8.9 (262 reviews) | 

#### Agentic AI - Video Conferencing

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Feature Not Available | 
| **Proactive Assistance** | Not enough data | Not enough data | Feature Not Available | 
| **Decision Making** | Not enough data | Not enough data | Feature Not Available | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Nextiva** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Responses

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | Not enough data | 
| **Route To Human** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Understanding (NLU)** | Not enough data | Not enough data | Not enough data | 

#### Automation - AI Agents

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Sales Follow-Up** | Not enough data | Not enough data | Not enough data | 
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Lead Generation** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Feature Not Available | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 

#### Platform

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Conversation Editor** | Not enough data | Not enough data | Not enough data | 
| **Integration** | Not enough data | Not enough data | Not enough data | 
| **Human-In-The-Loop** | Not enough data | Not enough data | Not enough data | 

#### Autonomy -  AI Agents

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

#### Generative AI

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | Feature Not Available | 
| **AI Text Summarization** | Not enough data | Not enough data | Not enough data | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Nextiva** | N/A | N/A |
| **Dialpad Connect** | 8.5/10 | 23 |

#### Feedback Management

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Tagging** | Not enough data | Not enough data | 8.3 (20 reviews) | 
| **Segmentation** | Not enough data | Not enough data | 8.5 (19 reviews) | 
| **Custom Reports and Dashboards** | Not enough data | Not enough data | 8.8 (20 reviews) | 

#### Feedback Analysis

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Thematic Analysis** | Not enough data | Not enough data | 9.0 (20 reviews) | 
| **Sentiment Analysis** | Not enough data | Not enough data | 8.8 (20 reviews) | 
| **NPS/CSAT Scoring** | Not enough data | Not enough data | 8.5 (19 reviews) | 

#### Feedback Sources

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Online Reviews** | Not enough data | Not enough data | 8.4 (18 reviews) | 
| **Surveys** | Not enough data | Not enough data | 8.2 (17 reviews) | 
| **Social Media** | Not enough data | Not enough data | 7.6 (18 reviews) | 
| **Customer Service Channels** | Not enough data | Not enough data | 8.8 (18 reviews) | 

#### Generative AI

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 8.7 (18 reviews) | 
| **AI Text Summarization** | Not enough data | Not enough data | 8.8 (18 reviews) | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Nextiva** | 8.6/10 | 772 |
| **Dialpad Connect** | N/A | N/A |

#### Platform

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Omnichannel** | Not enough data | 8.1 (466 reviews) | Not enough data | 
| **Mobile Access** | Not enough data | 8.6 (667 reviews) | Not enough data | 
| **Queue Management** | Not enough data | 8.6 (585 reviews) | Not enough data | 
| **Call Routing** | Not enough data | 8.9 (693 reviews) | Not enough data | 
| **Call Back** | Not enough data | 8.8 (606 reviews) | Not enough data | 
| **IVR** | Not enough data | 8.3 (502 reviews) | Not enough data | 
| **Automatic Call Distribution** | Not enough data | 8.6 (604 reviews) | Not enough data | 

#### Generative AI

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **AI Text-to-Speech** | Not enough data | 7.7 (295 reviews) | Not enough data | 

#### Workforce Management

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Call Monitoring** | Not enough data | 8.7 (607 reviews) | Not enough data | 
| **Performance Evaluation** | Not enough data | 8.7 (565 reviews) | Not enough data | 

#### Call Center Infrastructure (CCI)

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | Not enough data | 8.8 (8 reviews) | Not enough data | 
| **Proactive Assistance** | Not enough data | 8.8 (8 reviews) | Not enough data | 

#### Administrative

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Call Recording** | Not enough data | 8.7 (594 reviews) | Not enough data | 
| **Reporting & Dashboards** | Not enough data | 8.7 (624 reviews) | Not enough data | 

### Cloud PBX Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 9.0/10 | 38 |
| **Nextiva** | 9.1/10 | 43 |
| **Dialpad Connect** | N/A | N/A |

#### Basic Communication - Cloud PBX

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Call Management** | 9.3 (35 reviews) | 9.4 (31 reviews) | Not enough data | 
| **Communication Management** | 9.3 (30 reviews) | 9.1 (30 reviews) | Not enough data | 
| **Scalability** | 9.4 (32 reviews) | 9.3 (28 reviews) | Not enough data | 
| **Integrations** | 8.2 (30 reviews) | 8.5 (24 reviews) | Not enough data | 
| **Mobile Accessibility** | 9.0 (34 reviews) | 8.7 (31 reviews) | Not enough data | 
| **Accessibility** | 9.3 (32 reviews) | 9.0 (28 reviews) | Not enough data | 

#### Advanced Features - Cloud PBX

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Security and Compliance** | 8.9 (30 reviews) | 9.1 (26 reviews) | Not enough data | 
| **Analytics and Reporting** | 8.5 (32 reviews) | 9.3 (29 reviews) | Not enough data | 
| **Support and Reliability** | 8.7 (34 reviews) | 9.1 (30 reviews) | Not enough data | 
| **Automated attendant** | 9.3 (34 reviews) | 9.1 (27 reviews) | Not enough data | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 436 |
| **Nextiva** | 8.2/10 | 1782 |
| **Dialpad Connect** | 8.6/10 | 990 |

#### Platform Basics - VoIP Providers

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **PBX systems, VoIP Softphone** | 8.3 (49 reviews) | 8.6 (64 reviews) | 7.9 (25 reviews) | 
| **Call Management** | 8.4 (67 reviews) | 8.7 (91 reviews) | 9.2 (38 reviews) | 
| **Network monitoring** | 7.3 (45 reviews) | 8.2 (58 reviews) | 9.0 (27 reviews) | 
| **Integrations** | 7.4 (51 reviews) | 8.1 (66 reviews) | 8.7 (42 reviews) | 
| **Virtual PBX** | 7.1 (38 reviews) | 7.9 (53 reviews) | 7.6 (24 reviews) | 
| **SIP trunking services** | 7.1 (36 reviews) | 7.7 (53 reviews) | 8.1 (24 reviews) | 

#### Basic Communication

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Phone Calls** | 9.0 (393 reviews) ✓ Verified | 9.2 (1690 reviews) ✓ Verified | 9.3 (925 reviews) ✓ Verified | 
| **Video Calls** | 7.6 (192 reviews) ✓ Verified | 7.9 (899 reviews) ✓ Verified | 8.3 (436 reviews) ✓ Verified | 
| **Instant Messaging** | 8.1 (249 reviews) ✓ Verified | 8.3 (1056 reviews) ✓ Verified | 9.1 (718 reviews) ✓ Verified | 
| **Screen Sharing** | 7.5 (191 reviews) ✓ Verified | 7.7 (830 reviews) | 8.4 (453 reviews) ✓ Verified | 
| **Conference Calls** | 8.3 (267 reviews) ✓ Verified | 8.6 (1161 reviews) ✓ Verified | 8.9 (633 reviews) ✓ Verified | 
| **Desk-to-Desk Calls** | 9.0 (318 reviews) ✓ Verified | 9.1 (1339 reviews) ✓ Verified | 9.1 (627 reviews) ✓ Verified | 

#### Agentic AI - VoIP Providers

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 7.3 (23 reviews) | 7.7 (40 reviews) | 8.0 (23 reviews) | 
| **Cross-system Integration** | 7.2 (23 reviews) | 7.8 (40 reviews) | 8.5 (24 reviews) | 
| **Adaptive Learning** | 7.1 (22 reviews) | 7.6 (39 reviews) | 8.0 (23 reviews) | 
| **Proactive Assistance** | 7.2 (23 reviews) | 7.6 (40 reviews) | 8.3 (23 reviews) | 

#### Access

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Software Pairing** | 7.9 (219 reviews) | 8.0 (903 reviews) | 8.7 (519 reviews) ✓ Verified | 
| **Browser Extension** | 7.8 (138 reviews) ✓ Verified | 8.1 (898 reviews) | 8.7 (576 reviews) ✓ Verified | 
| **Individual Download** | 8.3 (266 reviews) ✓ Verified | 8.5 (1039 reviews) ✓ Verified | 9.1 (690 reviews) ✓ Verified | 

#### Advanced Features

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Hold Music** | 8.2 (290 reviews) ✓ Verified | 8.3 (1173 reviews) ✓ Verified | 8.6 (641 reviews) ✓ Verified | 
| **Automated Attendants** | 8.5 (289 reviews) ✓ Verified | 8.6 (1244 reviews) ✓ Verified | 8.7 (510 reviews) ✓ Verified | 
| **VOiP Number** | 9.1 (323 reviews) ✓ Verified | 9.1 (1488 reviews) | 9.3 (785 reviews) ✓ Verified | 

### AI Voice Assistants

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Nextiva** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Voice Recognition - AI Voice Assistants

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Voice Recognition** | Not enough data | Not enough data | Not enough data | 

#### Speech Synthesis - AI Voice Assistants

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Speech Synthesis** | Not enough data | Not enough data | Not enough data | 
| **Customizable speech** | Not enough data | Not enough data | Not enough data | 
| **Multiple voice actions** | Not enough data | Not enough data | Not enough data | 

#### Security and privacy - AI Voice Assistants

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Encrypted communication** | Not enough data | Not enough data | Not enough data | 

#### Compatibility - AI Voice Assistants

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Cross platform compatibility** | Not enough data | Not enough data | Not enough data | 

### Google Workspace Communication Tools

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Nextiva** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - Google Workspace Communication Tools

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Nextiva** | N/A | N/A |
| **Dialpad Connect** | 8.7/10 | 792 |

#### Agentic AI - Outbound Call Tracking

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 7.8 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | Not enough data | 8.2 (10 reviews) | 

#### Calling

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Record Calls** | Not enough data | Not enough data | 9.0 (604 reviews) | 
| **Generate Location** | Not enough data | Not enough data | Feature Not Available | 
| **Call Types** | Not enough data | Not enough data | 9.1 (635 reviews) | 
| **Click-to-Call** | Not enough data | Not enough data | 9.1 (650 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 8.6 (12 reviews) | 

#### Contacts

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Personalization** | Not enough data | Not enough data | 8.7 (644 reviews) | 
| **Information Locater** | Not enough data | Not enough data | 8.6 (572 reviews) | 
| **Record Prospect Data** | Not enough data | Not enough data | 8.6 (514 reviews) | 

#### Insights

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Notes** | Not enough data | Not enough data | 8.5 (489 reviews) | 
| **Daily Summary** | Not enough data | Not enough data | 8.7 (551 reviews) | 
| **Automated Voicemails** | Not enough data | Not enough data | 8.8 (263 reviews) | 
| **Automated Emails** | Not enough data | Not enough data | Feature Not Available | 
| **Sorts Prospects** | Not enough data | Not enough data | 8.3 (400 reviews) | 
| **Automated Note Taking** | Not enough data | Not enough data | 9.1 (13 reviews) | 

### UCaaS Platforms

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | 7.9/10 | 66 |
| **Nextiva** | 8.6/10 | 203 |
| **Dialpad Connect** | 9.1/10 | 159 |

#### Agentic AI - UCaaS Platforms

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | 5.7 (5 reviews) | 8.1 (7 reviews) | Not enough data | 
| **Cross-system Integration** | Not enough data | 8.1 (7 reviews) | Not enough data | 
| **Adaptive Learning** | Not enough data | 8.3 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 5.7 (5 reviews) | 8.6 (7 reviews) | Not enough data | 

#### Extensions

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Tenancy Flexibility** | 8.3 (42 reviews) ✓ Verified | 8.5 (149 reviews) ✓ Verified | 8.8 (91 reviews) ✓ Verified | 
| **Native VoIP** | 8.7 (50 reviews) ✓ Verified | 9.1 (159 reviews) ✓ Verified | 9.2 (99 reviews) ✓ Verified | 
| **CCaaS Option** | 8.8 (41 reviews) ✓ Verified | 8.8 (147 reviews) ✓ Verified | 9.1 (81 reviews) ✓ Verified | 

#### Features

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Voicemail to Email** | 8.8 (55 reviews) ✓ Verified | 9.2 (185 reviews) ✓ Verified | 9.1 (124 reviews) ✓ Verified | 
| **Voicemail to SMS** | Feature Not Available | 8.5 (154 reviews) | Feature Not Available | 
| **File Sharing** | 8.2 (37 reviews) ✓ Verified | 8.3 (142 reviews) ✓ Verified | 9.3 (90 reviews) | 
| **Voice Conferencing** | 8.6 (51 reviews) ✓ Verified | 9.0 (156 reviews) ✓ Verified | 9.3 (114 reviews) ✓ Verified | 
| **Video Conferencing** | 8.0 (46 reviews) ✓ Verified | 8.4 (146 reviews) ✓ Verified | 9.3 (84 reviews) ✓ Verified | 
| **Conference Transcripts** | 7.7 (34 reviews) | Feature Not Available | 8.9 (100 reviews) ✓ Verified | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Nextiva** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | Not enough data | 

#### Automation

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | Feature Not Available | 

#### Autonomy

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **8x8 Work** | N/A | N/A |
| **Nextiva** | N/A | N/A |
| **Dialpad Connect** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [UCaaS Platforms](https://www.g2.com/categories/ucaas-platforms), [VoIP Providers](https://www.g2.com/categories/voip-providers)

**Unique to 8x8 Work (2):** [Video Conferencing Software](https://www.g2.com/categories/video-conferencing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Nextiva (4):** [AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants), [Contact Center Software](https://www.g2.com/categories/contact-center), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms)

**Unique to Dialpad Connect (7):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Google Workspace Communication Tools ](https://www.g2.com/categories/google-workspace-communication-tools), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Video Conferencing Software](https://www.g2.com/categories/video-conferencing)


---
## Reviewer Demographics

### By Company Size

| Segment | 8x8 Work | Nextiva | Dialpad Connect | 
|---|---|---|---|
| **Small-Business** | 54.8% | 77.3% | 57.8% | 
| **Mid-Market** | 34.6% | 21.5% | 32.7% | 
| **Enterprise** | 10.6% | 1.2% | 9.5% | 

### By Industry

#### 8x8 Work

- **Information Technology and Services:** 9.8%
- **Financial Services:** 6.5%
- **Computer Software:** 5.6%
- **Hospital & Health Care:** 4.4%
- **Insurance:** 4.1%
- **Marketing and Advertising:** 3.3%
- **Health, Wellness and Fitness:** 3.2%
- **Real Estate:** 3.2%
- **Retail:** 2.9%
- **Telecommunications:** 2.8%
- **Other:** 54.3%

#### Nextiva

- **Hospital & Health Care:** 6.0%
- **Insurance:** 5.7%
- **Construction:** 5.3%
- **Financial Services:** 4.6%
- **Real Estate:** 3.9%
- **Information Technology and Services:** 3.9%
- **Health, Wellness and Fitness:** 3.8%
- **Medical Practice:** 3.6%
- **Law Practice:** 3.5%
- **Legal Services:** 3.2%
- **Other:** 56.6%

#### Dialpad Connect

- **Marketing and Advertising:** 8.2%
- **Information Technology and Services:** 8.2%
- **Computer Software:** 7.8%
- **Financial Services:** 4.7%
- **Real Estate:** 3.8%
- **Hospital & Health Care:** 2.9%
- **Non-Profit Organization Management:** 2.8%
- **Staffing and Recruiting:** 2.5%
- **Internet:** 2.4%
- **Construction:** 2.3%
- **Other:** 54.5%

---
## Alternatives

### Alternatives to 8x8 Work

- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1358 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56380 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3372 reviews)
- [Crexendo](https://www.g2.com/products/crexendo/reviews) — 4.9/5 stars (344 reviews)

### Alternatives to Nextiva

- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1358 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Intermedia Unite](https://www.g2.com/products/intermedia-unite/reviews) — 4.5/5 stars (520 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Webex Calling](https://www.g2.com/products/webex-calling/reviews) — 4.5/5 stars (635 reviews)

### Alternatives to Dialpad Connect

- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2385 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1582 reviews)
- [Quo](https://www.g2.com/products/quo-quo/reviews) — 4.7/5 stars (3372 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1358 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56380 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1828 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1414 reviews)
- [Vonage Business Communications](https://www.g2.com/products/vonage-business-communications/reviews) — 4.3/5 stars (500 reviews)
- [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews) — 4.8/5 stars (864 reviews)

---
## Top Discussions

### 8x8 Work

- Title: [Is 8x8 video conferencing secure?](https://www.g2.com/discussions/is-8x8-video-conferencing-secure) — 3 comments
  > **Top comment:** "Comment deleted by user."
- Title: [My name is abdirisak  I really like to this software.](https://www.g2.com/discussions/my-name-is-abdirisak-i-really-like-to-this-software) — 2 comments, 2 upvotes
  > **Top comment:** "excellent and intelligent segmentation "
- Title: [How do I set up an 8x8 conference call?](https://www.g2.com/discussions/how-do-i-set-up-an-8x8-conference-call) — 1 comment, 1 upvote
  > **Top comment:** "Comment deleted by user."
- Title: [Is 8x8 a good phone system?](https://www.g2.com/discussions/is-8x8-a-good-phone-system) — 1 comment
  > **Top comment:** "Undoubtedly, Yes!"
- Title: [How do you use an 8x8 meeting?](https://www.g2.com/discussions/how-do-you-use-an-8x8-meeting) — 1 comment
  > **Top comment:** "👍 good"

### Nextiva

- Title: [What is VoIP feature?](https://www.g2.com/discussions/what-is-voip-feature) — 3 comments
  > **Top comment:** "Voip feature just means you can make calls over the internet, rather than a connected phone line or cell network. 
"
- Title: [What does nextiva do?](https://www.g2.com/discussions/what-does-nextiva-do) — 3 comments
  > **Top comment:** "provide phone service"
- Title: [How has Nextiva revolutionized business communication systems with its VoIP solutions?](https://www.g2.com/discussions/how-has-nextiva-revolutionized-business-communication-systems-with-its-voip-solutions) — 2 comments
  > **Top comment:** "From my perspective - Nextiva made everything seamless like it's part of my normal work system/equipment.  I don't feel like I have to do any extra logging..."
- Title: [What is Nextiva used for?](https://www.g2.com/discussions/what-is-nextiva-used-for) — 2 comments
  > **Top comment:** "They are in the business of sneak auto-renewals, being difficult to reach, and deferring everything to their legal department. "
- Title: [For those who switched to Nextiva from another service, whom did you come from, and do you feel there is parity between Nextiva and your previous provider?](https://www.g2.com/discussions/for-those-who-switched-to-nextiva-from-another-service-whom-did-you-come-from-and-do-you-feel-there-is-parity-between-nextiva-and-your-previous-provider) — 2 comments, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

### Dialpad Connect

- Title: [Does anyone use UberConference as their main tool?](https://www.g2.com/discussions/does-anyone-use-uberconference-as-their-main-tool) — 11 comments, 3 upvotes
  > **Top comment:** "I use it for all audio conference and screen sharing day to day.  Also, I have weekly company meetings scheduled to dial out to the team."
- Title: [Is there a meeting duration limit?](https://www.g2.com/discussions/is-there-a-meeting-duration-limit) — 5 comments, 2 upvotes
  > **Top comment:** "No, there is no limit for the Business Plan"
- Title: [How much does Dialpad cost?](https://www.g2.com/discussions/dialpad-ai-voice-how-much-does-dialpad-cost) — 4 comments
  > **Top comment:** "You can find the prices here:..."
- Title: [Why is the hold music so bad? Why is it "essential"?](https://www.g2.com/discussions/hold-music) — 3 comments, 4 upvotes
  > **Top comment:** "We thought exactly the same thing...so we tried something a little different. Listen here... https://www.uberconference.com/holdmusiccover"
- Title: [Is Dialpad a VoIP?](https://www.g2.com/discussions/is-dialpad-a-voip) — 2 comments
  > **Top comment:** "It appears that Dialpad has VoIP capabilities: https://www.dialpad.com/features/voip-services/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/8x8-work-vs-nextiva-vs-dialpad-connect)