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Compare Mitel and Puzzel CX Platform 
Featured Products
At a Glance
Market Segments
Mid-Market (45.7% of reviews)
Mid-Market (52.7% of reviews)
Entry-Level Pricing
$20.99 /user/month
No pricing available
Mitel
Star Rating
(234)3.8 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansPuzzel CX Platform
Star Rating
(140)4.6 out of 5
Market Segments
Mid-Market (52.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Puzzel CX PlatformSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Mitel excels in its administration experience and user interface, with many users appreciating the intuitive design for both agents and backend configuration. This ease of use is highlighted in feedback about the seamless integration of their solutions with existing platforms.
- Users say that Puzzel CX Platform stands out for its ease of implementation and robust customer support. Recent feedback emphasizes the smooth onboarding process for new features, such as the Conversational Intelligence module, which allows for tailored queue analysis.
- Reviewers mention that while Mitel has a solid feature set, some users find it challenging to meet specific workflow needs, indicating potential configuration hurdles that could impact day-to-day usability.
- According to verified reviews, Puzzel CX Platform is praised for its coaching capabilities, enabling managers to provide detailed feedback to agents. This depth in functionality is a significant advantage for teams focused on performance improvement.
- G2 reviewers highlight that Mitel's voice and IVR features are particularly strong, with users noting high satisfaction in these areas. However, some users feel that the overall product direction could be improved, suggesting a need for more innovative updates.
- Users report that while Puzzel CX Platform has a higher overall satisfaction rating, Mitel's long-standing presence in the market provides a level of trust and reliability that some organizations value, especially in mid-market segments.
Pricing
Entry-Level Pricing
Mitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Puzzel CX Platform
No pricing availableFree Trial
Mitel
No trial information availablePuzzel CX Platform
No trial information availableRatings
Meets Requirements
8.1
190
8.5
105
Ease of Use
7.9
191
8.7
109
Ease of Setup
7.3
132
8.6
98
Ease of Admin
7.3
131
8.5
94
Quality of Support
7.2
174
9.0
105
Has the product been a good partner in doing business?
7.4
131
9.2
97
Product Direction (% positive)
6.2
182
9.4
108
Features by Category
Dialing Options
Not enough data
9.5
10
Not enough data
8.7
10
Not enough data
Not enough data
Agent Tools
Not enough data
7.5
10
Not enough data
8.0
11
Not enough data
8.8
11
Automation
Not enough data
6.7
9
Not enough data
8.1
9
Not enough data
6.7
8
Agentic AI - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
AI Capabilities - Auto Dialer
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
7.9
8
Knowledge Management
Not enough data
9.0
8
Not enough data
8.3
6
Not enough data
8.6
6
Compliance
Not enough data
8.1
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
7.8
6
Customer Support
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
Not enough data
Data Security
Not enough data
8.3
6
Not enough data
8.1
7
Not enough data
8.6
7
Not enough data
9.0
7
Administration
Not enough data
7.0
5
Not enough data
8.6
6
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Call Analytics
Not enough data
9.3
30
Not enough data
8.5
25
Not enough data
9.1
32
Not enough data
8.3
21
Agent Performance Management
Not enough data
9.3
27
Not enough data
9.0
26
Not enough data
8.7
28
Generative AI
Not enough data
8.9
6
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.0
27
Not enough data
8.5
27
Not enough data
8.5
28
Engagement
Not enough data
9.3
27
Not enough data
9.0
27
Not enough data
8.8
26
Performance
Not enough data
8.3
27
Not enough data
9.3
26
Generative AI
Not enough data
7.8
9
Not enough data
7.8
9
Channels
8.3
20
|
Verified
9.0
43
7.0
9
|
Verified
7.0
28
6.8
10
|
Verified
7.8
33
7.1
12
|
Verified
7.4
29
7.4
12
|
Verified
7.6
33
Generative AI
Not enough data
6.3
21
Functions
8.3
10
|
Verified
7.9
36
7.8
10
|
Verified
8.5
35
8.7
9
|
Verified
8.1
35
8.2
10
|
Verified
6.2
26
7.7
10
|
Verified
6.5
31
9.5
13
|
Verified
8.9
35
9.1
13
|
Verified
7.8
36
9.1
9
|
Verified
6.8
30
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
7
|
Verified
7.3
31
7.1
7
|
Verified
8.7
40
7.1
7
|
Verified
7.8
44
9.0
7
|
Verified
8.2
36
7.3
5
|
Verified
6.7
32
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
7.4
12
Not enough data
6.7
10
Not enough data
7.0
11
Not enough data
7.3
11
Not enough data
6.3
10
Administration
Not enough data
7.4
11
Not enough data
7.7
11
Not enough data
6.9
12
Not enough data
7.3
10
Not enough data
6.8
10
Feedback Management
Not enough data
8.2
17
Not enough data
7.7
16
Not enough data
8.1
18
Feedback Analysis
Not enough data
8.9
17
Not enough data
8.9
17
Not enough data
8.2
15
Feedback Sources
Not enough data
7.7
13
Not enough data
7.6
13
Not enough data
6.7
11
Not enough data
7.2
13
Generative AI
Not enough data
7.5
6
Not enough data
7.8
6
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
7.8
22
Not enough data
6.6
21
Not enough data
8.3
23
Not enough data
8.5
23
Not enough data
8.3
25
Not enough data
8.2
20
Not enough data
8.2
23
Generative AI
Not enough data
6.4
19
Workforce Management
Not enough data
7.2
23
Not enough data
7.0
21
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
7.7
21
Not enough data
7.6
23
Generative AI
Not enough data
4.3
7
Not enough data
4.3
7
Not enough data
4.3
7
Communication
Not enough data
8.1
14
Not enough data
8.0
14
Not enough data
7.1
12
Not enough data
7.8
10
Not enough data
5.8
10
Internal Use
Not enough data
8.9
11
Not enough data
7.8
10
Not enough data
6.7
8
Not enough data
7.2
12
Not enough data
6.0
12
Not enough data
6.7
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.2
6
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.5
121
|
Verified
Not enough data
7.0
35
|
Verified
Not enough data
6.9
53
|
Verified
Not enough data
7.3
48
|
Verified
Not enough data
8.0
85
|
Verified
Not enough data
9.0
115
|
Verified
Not enough data
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.0
54
|
Verified
Not enough data
7.4
49
|
Verified
Not enough data
7.7
57
|
Verified
Not enough data
Advanced Features
7.7
90
|
Verified
Not enough data
8.0
97
|
Verified
Not enough data
8.8
106
Not enough data
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
7.0
9
|
Verified
Not enough data
8.0
9
|
Verified
Not enough data
7.3
8
|
Verified
Not enough data
Features
8.8
13
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
5
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Mitel and Puzzel CX Platform are categorized as Contact Center
Unique Categories
Mitel is categorized as UCaaS Platforms and VoIP Providers
Puzzel CX Platform is categorized as AI Customer Support Agents, Co-Browsing, AI Agents For Business Operations, Contact Center Quality Assurance, Speech Analytics, Contact Center Knowledge Base, Auto Dialer, Social Customer Service, Live Chat, Contact Center Workforce, Call Center Infrastructure (CCI), Conversation Intelligence, and Feedback Analytics
Reviews
Reviewers' Company Size
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Puzzel CX Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.6%
Real Estate
4.1%
Other
72.6%
Telecommunications
18.3%
Oil & Energy
11.5%
Insurance
8.4%
Information Technology and Services
7.6%
Consumer Services
6.1%
Other
48.1%
Alternatives
Discussions
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
Puzzel CX Platform has no discussions with answers
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