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Compare Mitel and Natterbox 
Featured Products
At a Glance
Market Segments
Mid-Market (45.7% of reviews)
Mid-Market (56.7% of reviews)
Entry-Level Pricing
$20.99 /user/month
Starting at $82.00 1 User Per Month
Mitel
Star Rating
(234)3.8 out of 5
Market Segments
Mid-Market (45.7% of reviews)
Pros & Cons
Entry-Level Pricing
$20.99 /user/month
Browse all 4 pricing plansNatterbox
Star Rating
(122)4.4 out of 5
Market Segments
Mid-Market (56.7% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $82.00 1 User Per Month
Browse all 4 pricing plansMitel vs Natterbox
When assessing the two solutions, reviewers found Natterbox easier to use, set up, and administer. Reviewers also preferred doing business with Natterbox overall.
- Reviewers felt that Natterbox meets the needs of their business better than Mitel.
- When comparing quality of ongoing product support, reviewers felt that Natterbox is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Natterbox over Mitel.
Pricing
Entry-Level Pricing
Mitel
Essentials
$20.99
/user/month
PBX Features, Collaboration, Conferencing
Natterbox
PRO
Starting at $82.00
1 User Per Month
Fully-featured voice solution for small to midsize contact centers and sales teams.
- Access to the Natterbox Platform
- Voice Channel Package
- IVR, Auto-attendant, & Hunt Groups
Free Trial
Mitel
No trial information availableNatterbox
No trial information availableRatings
Meets Requirements
8.1
190
8.6
105
Ease of Use
7.9
191
9.0
107
Ease of Setup
7.3
132
8.5
86
Ease of Admin
7.3
131
8.8
78
Quality of Support
7.2
174
9.0
102
Has the product been a good partner in doing business?
7.4
131
8.9
77
Product Direction (% positive)
6.2
182
9.2
103
Features by Category
Call Analytics
Not enough data
9.7
12
Not enough data
7.1
7
Not enough data
9.3
12
Not enough data
8.6
6
Agent Performance Management
Not enough data
7.7
10
Not enough data
8.3
12
Not enough data
7.7
10
Generative AI
Not enough data
8.3
5
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
8.9
19
Not enough data
8.4
18
Not enough data
9.1
24
Engagement
Not enough data
8.9
15
Not enough data
9.2
22
Not enough data
9.1
21
Performance
Not enough data
9.0
23
Not enough data
8.8
18
Generative AI
Not enough data
6.5
8
Not enough data
6.7
10
Channels
8.3
20
|
Verified
8.7
63
7.0
9
|
Verified
7.1
43
6.8
10
|
Verified
6.7
39
7.1
12
|
Verified
6.4
39
7.4
12
|
Verified
7.0
37
Generative AI
Not enough data
7.1
25
Functions
8.3
10
|
Verified
8.4
58
7.8
10
|
Verified
8.3
57
8.7
9
|
Verified
8.0
47
8.2
10
|
Verified
7.9
42
7.7
10
|
Verified
Feature Not Available
9.5
13
|
Verified
8.5
55
9.1
13
|
Verified
8.3
55
9.1
9
|
Verified
8.2
43
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
8.3
7
|
Verified
8.6
52
7.1
7
|
Verified
8.8
62
7.1
7
|
Verified
8.5
65
9.0
7
|
Verified
8.9
56
7.3
5
|
Verified
7.7
45
Generative AI
Not enough data
Not enough data
Platform Basics - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Basic Communication
8.5
121
|
Verified
9.2
35
7.0
35
|
Verified
5.8
13
6.9
53
|
Verified
6.3
21
7.3
48
|
Verified
7.4
14
8.0
85
|
Verified
7.9
21
9.0
115
|
Verified
8.6
26
Agentic AI - VoIP Providers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Access
7.0
54
|
Verified
8.1
24
7.4
49
|
Verified
8.1
23
7.7
57
|
Verified
7.3
16
Advanced Features
7.7
90
|
Verified
8.2
26
8.0
97
|
Verified
7.6
19
8.8
106
8.7
26
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Outbound Call Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Calling
Not enough data
9.5
49
Not enough data
7.8
42
Not enough data
9.2
45
Not enough data
9.3
49
Not enough data
Feature Not Available
Contacts
Not enough data
8.4
40
Not enough data
7.7
37
Not enough data
8.1
34
Insights
Not enough data
8.9
43
Not enough data
8.6
45
Not enough data
8.3
44
Not enough data
7.6
36
Not enough data
7.4
34
Not enough data
Not enough data
Agentic AI - Sales Coaching
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Training
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Feedback
Not enough data
Feature Not Available
Not enough data
7.7
14
Not enough data
7.1
14
Not enough data
7.7
14
Not enough data
Feature Not Available
Not enough data
7.7
17
Not enough data
Feature Not Available
Generative AI
Not enough data
8.1
8
Agentic AI - UCaaS Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Extensions
7.0
9
|
Verified
Not enough data
8.0
9
|
Verified
Not enough data
7.3
8
|
Verified
Not enough data
Features
8.8
13
|
Verified
Not enough data
Feature Not Available
Not enough data
7.0
5
|
Verified
Not enough data
8.0
11
|
Verified
Not enough data
8.1
9
|
Verified
Not enough data
Feature Not Available
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Mitel and Natterbox are categorized as VoIP Providers and Contact Center
Unique Categories
Mitel is categorized as UCaaS Platforms
Natterbox is categorized as AI Customer Support Agents, Conversation Intelligence, Contact Center Quality Assurance, Speech Analytics, Sales Coaching, Outbound Call Tracking, and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Mitel
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Natterbox
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
6.8%
Insurance
5.9%
Financial Services
5.9%
Construction
4.6%
Real Estate
4.1%
Other
72.6%
Financial Services
15.0%
Staffing and Recruiting
7.5%
Manufacturing
6.7%
Leisure, Travel & Tourism
6.7%
Information Technology and Services
5.8%
Other
58.3%
Alternatives
Discussions
Password Policy & Mobile Client
1 Comment
Official Response from Mitel
Hello Thomas. Thank you for starting this discussion!
I have asked internally regarding our password policies, but did you know we now allow...Read more
Mitel has no more discussions with answers
Natterbox Competitors
1 Comment
IM
Hi Mak if you are recruiting for us please reach to us directly to discuss.Read more
Issues with Not Connected calls report
1 Comment
OS
Yes. We're going through this now. The reporting for this and the support we get from Nattertbox is absolute garbage. They are condescending and speak in IT...Read more
What is Salesforce voice?
1 Comment
RK
Salesforce Voice allows companies to manage customer phone interactions from within the Salesforce platform Read more
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