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Compare Microsoft Entra ID and Zoho Assist 
Featured Products
At a Glance
Market Segments
Mid-Market (39.5% of reviews)
Small-Business (70.7% of reviews)
Entry-Level Pricing
Free
$0 1 Remote Support Technician and 5 Unattended Computers
Microsoft Entra ID
Star Rating
(877)4.5 out of 5
Market Segments
Mid-Market (39.5% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 4 pricing plansZoho Assist
Star Rating
(628)4.6 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansMicrosoft Entra ID vs Zoho Assist
When assessing the two solutions, reviewers found Zoho Assist easier to use, set up, and administer. Reviewers also preferred doing business with Zoho Assist overall.
- Microsoft Entra ID and Zoho Assist both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Zoho Assist is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Microsoft Entra ID over Zoho Assist.
Pricing
Entry-Level Pricing
Microsoft Entra ID
Azure Active Directory Free
Free
The free edition of Azure AD is included with a subscription of a commercial online service such as Azure, Dynamics 365, Intune, Power Platform, and others.
- Partially Included: Authentication, single sign-on and multifactor authentication (MFA)
- Partially Included: Applications Access
- Partially Included: Authorization and Conditional Access
Zoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
Microsoft Entra ID
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.2
687
9.2
518
Ease of Use
8.8
692
9.3
528
Ease of Setup
8.6
414
9.3
444
Ease of Admin
8.9
385
9.3
393
Quality of Support
8.7
629
8.9
437
Has the product been a good partner in doing business?
9.0
372
9.2
380
Product Direction (% positive)
9.4
668
9.3
512
Features by Category
Authentication Options
9.0
229
Not enough data
8.9
203
Not enough data
9.3
219
Not enough data
8.8
206
Not enough data
8.8
174
Not enough data
8.8
162
Not enough data
Access Control Types
8.9
198
Not enough data
8.9
193
Not enough data
9.0
195
Not enough data
8.8
171
Not enough data
8.7
169
Not enough data
Administration
8.9
193
Not enough data
9.0
201
Not enough data
8.8
211
Not enough data
8.7
211
Not enough data
9.0
196
Not enough data
Platform
8.8
174
Not enough data
8.9
171
Not enough data
9.0
189
Not enough data
8.8
167
Not enough data
8.9
186
Not enough data
8.7
185
Not enough data
8.6
163
Not enough data
User on/off Boarding
8.9
72
|
Verified
Not enough data
8.7
75
|
Verified
Not enough data
9.1
81
|
Verified
Not enough data
9.2
81
|
Verified
Not enough data
9.0
79
|
Verified
Not enough data
8.9
70
|
Verified
Not enough data
User Maintenance
9.0
76
|
Verified
Not enough data
8.5
73
|
Verified
Not enough data
8.7
73
|
Verified
Not enough data
Governance
8.9
78
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
Administration
8.7
79
|
Verified
Not enough data
8.4
66
|
Verified
Not enough data
8.9
81
|
Verified
Not enough data
8.8
73
|
Verified
Not enough data
Authentication type
8.1
158
Not enough data
7.3
140
Not enough data
8.5
153
Not enough data
7.8
138
Not enough data
8.8
160
Not enough data
8.6
160
Not enough data
8.9
168
Not enough data
8.5
151
Not enough data
Functionality
8.9
170
Not enough data
8.6
166
Not enough data
Implementation
8.8
189
Not enough data
8.2
144
Not enough data
8.1
132
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
46
Not enough data
6.9
44
Not enough data
8.4
45
Not enough data
7.8
44
Conferencing Options
Not enough data
7.8
45
Not enough data
7.4
47
Not enough data
7.3
47
Application Tools
Not enough data
8.0
41
Not enough data
7.8
43
Not enough data
8.5
42
Agentic AI - Screen Sharing
Not enough data
6.3
22
Access Control
9.1
175
Not enough data
8.7
165
Not enough data
8.8
157
Not enough data
8.6
152
Not enough data
Administration
8.6
159
Not enough data
8.7
173
Not enough data
8.7
157
Not enough data
8.7
165
Not enough data
Functionality
9.1
176
Not enough data
9.2
180
Not enough data
9.0
163
Not enough data
Administration
9.3
89
Not enough data
8.8
83
Not enough data
9.0
87
Not enough data
8.6
84
Not enough data
9.4
90
Not enough data
9.1
87
Not enough data
Functionality
9.5
87
Not enough data
9.4
90
Not enough data
9.1
77
Not enough data
8.9
82
Not enough data
9.3
87
Not enough data
9.3
88
Not enough data
9.0
85
Not enough data
Feature Not Available
Not enough data
9.1
81
Not enough data
9.2
81
Not enough data
Monitoring
9.2
88
Not enough data
9.2
88
Not enough data
9.0
83
Not enough data
Reporting
9.1
85
Not enough data
9.2
83
Not enough data
Functionality
8.7
86
Not enough data
8.8
92
Not enough data
9.1
112
Not enough data
7.6
100
Not enough data
Functionality
9.0
243
Not enough data
8.7
198
Not enough data
9.3
259
Not enough data
9.0
253
Not enough data
9.3
252
Not enough data
9.2
252
Not enough data
Type
8.5
203
Not enough data
9.3
238
Not enough data
Reporting
8.8
208
Not enough data
8.8
218
Not enough data
9.7
11
Not enough data
8.6
11
Not enough data
Authentication & Authorization - Identity and Access Management (IAM)
9.6
21
Not enough data
Administration & Governance - Identity and Access Management (IAM)
9.3
20
Not enough data
9.2
11
Not enough data
Generative AI - Identity and Access Management (IAM)
8.2
11
Not enough data
8.3
8
Not enough data
9.0
7
Not enough data
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
9.2
194
Not enough data
8.5
192
Not enough data
8.3
174
Not enough data
9.3
196
Not enough data
8.5
177
Not enough data
8.6
181
Maintenance
Not enough data
8.6
180
Not enough data
8.2
163
Communication
Not enough data
8.5
177
Not enough data
7.3
147
Not enough data
7.1
147
Not enough data
7.8
148
Security
Not enough data
8.7
156
Not enough data
8.7
153
Device Support
Not enough data
8.3
162
Not enough data
8.9
174
Not enough data
8.8
167
Performance
Not enough data
8.4
159
Administration
Not enough data
8.8
8
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Administration
Not enough data
Feature Not Available
Not enough data
8.3
190
Not enough data
8.1
190
Not enough data
8.1
173
Not enough data
8.1
173
Not enough data
9.2
218
Not enough data
8.5
203
Platform
Not enough data
8.7
199
Not enough data
8.3
187
Not enough data
Feature Not Available
Not enough data
9.2
211
Security
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
161
Categories
Categories
Shared Categories
Microsoft Entra ID and Zoho Assist share no categories
Unique Categories
Microsoft Entra ID is categorized as Passwordless Authentication, Cloud Directory Services, Privileged Access Management (PAM), Multi-Factor Authentication (MFA), Identity and Access Management (IAM), User Provisioning and Governance Tools, and Single Sign-On (SSO)
Zoho Assist is categorized as Remote Desktop, ServiceNow Store Apps, Screen Sharing, Co-Browsing, and Remote Support
Reviews
Reviewers' Company Size
Microsoft Entra ID
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
26.2%
Computer Software
9.6%
Computer & Network Security
6.4%
Financial Services
4.6%
Hospital & Health Care
2.6%
Other
50.6%
Information Technology and Services
26.2%
Computer & Network Security
7.3%
Computer Software
6.1%
Computer Networking
2.6%
Retail
2.4%
Other
55.4%
Alternatives
Discussions
Which is better Google Authenticator or Microsoft authenticator?
3 Comments
SP
MS authenticator Read more
How good is Microsoft authenticator app?
4 Comments
AW
Easy to add accounts and hassle free for every authentication promptRead more
Can Microsoft authenticator app be hacked?
3 Comments
PS
Microsoft Authenticator is mostly second part in two factor authentication & then also code is also refreshed every 30 second or notification with limited...Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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