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Compare Medallia Agent Connect and Sprinklr Service 
Featured Products
At a Glance
Market Segments
Mid-Market (55.9% of reviews)
Enterprise (42.6% of reviews)
Entry-Level Pricing
No pricing available
$4,200.00 1 User Per Year
Medallia Agent Connect
Star Rating
(274)4.6 out of 5
Market Segments
Mid-Market (55.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Medallia Agent ConnectSprinklr Service
Star Rating
(717)4.3 out of 5
Market Segments
Enterprise (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
$4,200.00 1 User Per Year
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Medallia Agent Connect excels in user experience, with many users appreciating its customizable quality assurance section and the ability to view performance scores in real time. This level of customization allows teams to tailor the platform to their specific needs, enhancing daily usability.
- Users say that Sprinklr Service shines in its ability to unify customer interactions across multiple channels, making it a strong choice for enterprises looking to manage complex workflows. The platform's scalability and integration capabilities are frequently highlighted, allowing teams to adapt to evolving requirements.
- Reviewers mention that while Medallia Agent Connect has a higher overall satisfaction score, it has fewer recent reviews compared to Sprinklr Service, which may indicate a more stable user base. This could suggest that Medallia's users are consistently satisfied, but the lack of recent feedback may limit insights into current performance.
- According to verified reviews, Medallia Agent Connect is praised for its ease of setup and administration, with users noting a smooth onboarding process. This contrasts with Sprinklr Service, where some users have expressed challenges in setup, indicating that Medallia may be more user-friendly for new adopters.
- Users highlight that Sprinklr Service offers significant customization options, allowing teams to define workflows based on specific use cases. This flexibility is particularly beneficial for larger enterprises, but some users feel that it can complicate the user experience compared to the more straightforward approach of Medallia Agent Connect.
- Reviewers appreciate the quality of support provided by Medallia Agent Connect, with many noting the responsiveness and helpfulness of the support team. In contrast, Sprinklr Service users have reported mixed experiences with support, suggesting that Medallia may have an edge in customer service quality.
Pricing
Entry-Level Pricing
Medallia Agent Connect
No pricing availableSprinklr Service
Digital + Voice Package- Service 2
$4,200.00
1 User Per Year
Voice, live chat & messaging:
Provide seamless
experiences across 30+ digital channels and robust
support on Voice. Use AI and automation to increase selfservice, improve agent productivity and boost customer
satisfaction
- Live chat, SMS, Email
- Inbound/Outbound Voice
- Proactive Prompts
Free Trial
Medallia Agent Connect
No trial information availableSprinklr Service
Free Trial is available
Ratings
Meets Requirements
9.0
180
8.5
588
Ease of Use
9.2
181
8.3
604
Ease of Setup
9.1
97
8.0
447
Ease of Admin
9.0
95
8.1
235
Quality of Support
9.3
160
8.1
565
Has the product been a good partner in doing business?
9.3
97
8.6
236
Product Direction (% positive)
8.5
165
8.7
594
Features by Category
Ticket and Case Management
Not enough data
8.6
69
|
Verified
Not enough data
8.4
70
|
Verified
Not enough data
8.6
73
|
Verified
Not enough data
7.9
69
|
Verified
Not enough data
8.0
64
|
Verified
Not enough data
8.3
69
|
Verified
Not enough data
8.3
67
|
Verified
Not enough data
8.2
70
|
Verified
Generative AI
Not enough data
7.4
45
Not enough data
7.0
46
Agentic AI - Help Desk
Not enough data
6.9
18
Not enough data
6.9
18
Not enough data
7.1
18
Communication Channels
Not enough data
8.1
63
|
Verified
Not enough data
8.1
64
|
Verified
Not enough data
7.8
68
|
Verified
Not enough data
8.9
67
|
Verified
Not enough data
7.0
59
Platform
Not enough data
7.6
71
|
Verified
Not enough data
7.8
140
|
Verified
Not enough data
8.6
78
|
Verified
Not enough data
8.2
75
|
Verified
Not enough data
8.9
82
|
Verified
Not enough data
8.9
83
|
Verified
Administration
Not enough data
8.6
50
Not enough data
8.4
47
Not enough data
8.4
47
Knowledge Management
Not enough data
8.4
48
Not enough data
8.3
47
Not enough data
8.7
52
Compliance
Not enough data
8.3
48
Not enough data
8.5
48
Not enough data
8.5
45
Not enough data
8.3
44
Customer Support
Not enough data
8.0
46
Not enough data
8.1
44
Not enough data
7.9
45
Data Security
Not enough data
8.4
45
Not enough data
8.4
45
Not enough data
8.6
48
Not enough data
8.6
46
Administration
Not enough data
8.5
45
Not enough data
8.6
44
Not enough data
8.6
45
Generative AI
Not enough data
7.3
41
Call Analytics
Not enough data
5.7
33
Not enough data
6.0
35
Not enough data
5.6
31
Not enough data
6.1
31
Agent Performance Management
Not enough data
6.3
34
Not enough data
5.8
31
Not enough data
6.2
35
Generative AI
Not enough data
6.3
30
Agentic AI - Conversation Intelligence
Not enough data
5.9
11
Not enough data
6.7
11
Not enough data
6.1
11
Not enough data
6.4
11
Not enough data
6.4
11
Not enough data
6.7
12
Not enough data
6.8
12
Quality Assurance
9.0
98
8.2
51
8.9
88
7.9
50
8.5
92
8.3
50
Engagement
9.1
92
8.1
51
9.0
101
8.0
50
8.7
84
7.7
48
Performance
9.1
90
7.9
49
9.2
73
8.3
46
Generative AI
Not enough data
6.9
42
Not enough data
7.2
41
Channels
Not enough data
6.9
142
Not enough data
8.4
145
Not enough data
7.9
137
Not enough data
7.5
140
Not enough data
7.6
135
Generative AI
Not enough data
6.6
113
Functions
Not enough data
7.5
139
Not enough data
7.6
132
Not enough data
7.3
134
Not enough data
7.3
132
Not enough data
6.8
131
Not enough data
7.1
135
Not enough data
7.6
128
Not enough data
8.0
128
Agentic AI - Contact Center
Not enough data
5.9
22
Not enough data
6.7
22
Not enough data
6.2
22
Not enough data
6.5
22
Administrative
Not enough data
7.8
130
Not enough data
7.8
130
Not enough data
8.4
143
Not enough data
7.8
131
Not enough data
7.9
142
Responses
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.5
57
Not enough data
8.6
55
Not enough data
8.3
53
Platform
Not enough data
8.5
54
Not enough data
8.4
56
Not enough data
8.5
56
Not enough data
8.7
56
Not enough data
8.1
51
Not enough data
8.4
56
Not enough data
8.2
53
Generative AI
Not enough data
7.9
38
Not enough data
7.8
37
Workforce Management
Not enough data
9.0
33
Not enough data
8.2
33
Not enough data
8.1
34
Not enough data
8.1
33
Not enough data
8.1
32
Administration
Not enough data
7.8
36
Not enough data
8.7
35
Not enough data
8.6
36
Not enough data
8.1
33
Not enough data
8.1
35
Feedback Management
9.0
20
Not enough data
8.8
17
Not enough data
8.3
25
Not enough data
Feedback Analysis
9.0
16
Not enough data
9.1
17
Not enough data
9.1
25
Not enough data
Feedback Sources
9.1
20
Not enough data
9.2
22
Not enough data
8.1
14
Not enough data
9.2
22
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.8
74
Not enough data
7.4
72
Not enough data
7.2
72
Communication
Not enough data
7.8
101
|
Verified
Not enough data
8.3
110
|
Verified
Not enough data
7.6
98
Not enough data
8.2
101
Not enough data
7.3
96
Internal Use
Not enough data
7.8
140
|
Verified
Not enough data
8.0
108
|
Verified
Not enough data
7.9
101
Not enough data
8.4
102
Not enough data
8.0
102
|
Verified
Not enough data
8.1
108
|
Verified
Generative AI
Not enough data
7.5
41
Self-Service Experience
Not enough data
8.0
53
Not enough data
7.6
54
Not enough data
7.3
53
Not enough data
8.1
51
Not enough data
7.6
52
Self-Service Platform
Not enough data
8.1
53
Not enough data
7.7
51
Not enough data
7.4
53
Not enough data
7.7
54
Agentic AI - Customer Self-Service
Not enough data
6.5
8
Not enough data
7.1
8
Not enough data
8.1
8
Not enough data
7.3
8
Not enough data
7.5
8
Not enough data
7.9
8
Not enough data
7.3
8
Generative AI
Not enough data
6.9(won by default)
226
Not enough data
6.8(won by default)
223
Process
Not enough data
8.3(won by default)
311
Not enough data
7.7(won by default)
308
Not enough data
8.1(won by default)
308
Channels
Not enough data
7.3(won by default)
283
Not enough data
8.8(won by default)
326
Not enough data
7.2(won by default)
275
Not enough data
6.6(won by default)
263
Not enough data
7.5(won by default)
272
Insight
Not enough data
7.7(won by default)
292
Not enough data
8.3(won by default)
314
Not enough data
7.9(won by default)
286
Not enough data
7.6(won by default)
282
Generative AI
Not enough data
7.5
12
Generative AI
Not enough data
7.1
103
Not enough data
7.0
103
Conversational AI - Conversational Commerce Platforms
Not enough data
5.6
31
Not enough data
6.2
31
Not enough data
6.0
31
Not enough data
5.3
30
Not enough data
5.8
30
Platform integration - Conversational Commerce Platforms
Not enough data
5.8
30
Not enough data
5.6
30
Not enough data
5.7
30
Not enough data
5.9
29
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
7.2
29
Not enough data
7.1
29
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Medallia Agent Connect and Sprinklr Service are categorized as Contact Center Quality Assurance
Unique Categories
Medallia Agent Connect is categorized as Feedback Analytics
Sprinklr Service is categorized as Conversational Commerce Platforms, Digital Customer Service Platforms, Speech Analytics, Conversation Intelligence, Contact Center Knowledge Base, Chatbots, Social Customer Service, Live Chat, Help Desk, Contact Center Workforce, Contact Center, Customer Self-Service, and AI Customer Support Agents
Reviews
Reviewers' Company Size
Medallia Agent Connect
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Sprinklr Service
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
16.0%
Consumer Services
12.2%
Apparel & Fashion
11.0%
Food & Beverages
7.2%
Consumer Goods
6.8%
Other
46.8%
Consumer Services
11.2%
Marketing and Advertising
10.3%
Information Technology and Services
5.2%
Financial Services
5.2%
Telecommunications
3.9%
Other
64.2%
Alternatives
Discussions
Can I see other leaderboards from other companies?
1 Comment
MG
Depends of they want o share data collectively .Read more
Medallia Agent Connect has no more discussions with answers
Does anyone have experience with Sprinklr sentiment analysis
1 Comment
AS
Yes available under the module social listening.Read more
Sprinklr Service has no more discussions with answers
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