# Top 10 Medallia Agent Connect Alternatives & Competitors
**Average Rating:** 4.6/5
**Total Number of Reviews:** 276
Research alternative solutions to Medallia Agent Connect on G2, with real user reviews on competing tools. Contact Center Quality Assurance Software is a widely used technology, and many people are seeking quick, productive software solutions with calibration, training, and compliance. Other important factors to consider when researching alternatives to Medallia Agent Connect include customer service and performance. The best overall Medallia Agent Connect alternative is Playvox Quality Management. Other similar apps like Medallia Agent Connect are Qualtrics Customer Experience, MaestroQA, Zendesk Contact Center, and AskNicely. Medallia Agent Connect alternatives can be found in [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) but may also be in [Experience Management Software](https://www.g2.com/categories/experience-management) or [Contact Center Software](https://www.g2.com/categories/contact-center).


## Best Paid & Free Alternatives to Medallia Agent Connect
  - [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews)
  - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews)
  - [MaestroQA](https://www.g2.com/products/maestroqa/reviews)
  - [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews)
  - [AskNicely](https://www.g2.com/products/asknicely/reviews)
  - [Birdeye](https://www.g2.com/products/birdeye/reviews)
  - [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
  - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)
  - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
  - [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews)

## Top 10 Alternatives to Medallia Agent Connect Recently Reviewed By G2 Community
Browse options below. Based on reviewer data, you can see how Medallia Agent Connect stacks up to the competition, check reviews from current & previous users in industries like Retail, Food & Beverages, and Computer Software, and find the best product for your business.


  ### 1. [Playvox Quality Management](https://www.g2.com/products/playvox-quality-management/reviews)
By Playvox
**Average Rating:** 4.8/5
**Total Reviews:** 1,163
Playvox is a modern Quality Assurance software. Improve customer experience and satisfaction by evaluating, coaching, training and motivating your agents to increase their performance. All in one centralized place.


Reviewers say compared to Medallia Agent Connect, Playvox Quality Management is:
- Better at meeting requirements
- Easier to set up
- Better at support
Categories in common with Medallia Agent Connect: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)

**Compare:** [Medallia Agent Connect vs Playvox Quality Management](https://www.g2.com/compare/medallia-agent-connect-vs-playvox-quality-management)
**Compare Playvox Quality Management with other alternatives:**
- [Playvox Quality Management vs Qualtrics Customer Experience](https://www.g2.com/compare/playvox-quality-management-vs-qualtrics-customer-experience)
- [Playvox Quality Management vs MaestroQA](https://www.g2.com/compare/maestroqa-vs-playvox-quality-management)
- [Playvox Quality Management vs Zendesk Contact Center](https://www.g2.com/compare/playvox-quality-management-vs-zendesk-contact-center)
- [Playvox Quality Management vs AskNicely](https://www.g2.com/compare/asknicely-vs-playvox-quality-management)
- [Playvox Quality Management vs Birdeye](https://www.g2.com/compare/birdeye-vs-playvox-quality-management)
- [Playvox Quality Management vs Talkdesk](https://www.g2.com/compare/playvox-quality-management-vs-talkdesk)
- [Playvox Quality Management vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-playvox-quality-management)
- [Playvox Quality Management vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-playvox-quality-management)
- [Playvox Quality Management vs ScorebuddyCX](https://www.g2.com/compare/playvox-quality-management-vs-scorebuddycx)

  ### 2. [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews)
By Qualtrics
**Average Rating:** 4.3/5
**Total Reviews:** 751
With Qualtrics, hear and understand every customer, at every meaningful moment, and take actions that deliver breakthrough experiences. Easily uncover areas of opportunity, automate actions, and drive critical organizational outcomes with an extremely powerful, agile Experience Management Platform.


Reviewers say compared to Medallia Agent Connect, Qualtrics Customer Experience is:
- Slower to reach roi
- More expensive
Categories in common with Medallia Agent Connect: [Feedback Analytics](https://www.g2.com/categories/feedback-analytics), [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)

**Compare:** [Medallia Agent Connect vs Qualtrics Customer Experience](https://www.g2.com/compare/medallia-agent-connect-vs-qualtrics-customer-experience)
**Compare Qualtrics Customer Experience with other alternatives:**
- [Qualtrics Customer Experience vs Playvox Quality Management](https://www.g2.com/compare/playvox-quality-management-vs-qualtrics-customer-experience)
- [Qualtrics Customer Experience vs MaestroQA](https://www.g2.com/compare/maestroqa-vs-qualtrics-customer-experience)
- [Qualtrics Customer Experience vs Zendesk Contact Center](https://www.g2.com/compare/qualtrics-customer-experience-vs-zendesk-contact-center)
- [Qualtrics Customer Experience vs AskNicely](https://www.g2.com/compare/asknicely-vs-qualtrics-customer-experience)
- [Qualtrics Customer Experience vs Birdeye](https://www.g2.com/compare/birdeye-vs-qualtrics-customer-experience)
- [Qualtrics Customer Experience vs Talkdesk](https://www.g2.com/compare/qualtrics-customer-experience-vs-talkdesk)
- [Qualtrics Customer Experience vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-qualtrics-customer-experience)
- [Qualtrics Customer Experience vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-qualtrics-customer-experience)
- [Qualtrics Customer Experience vs ScorebuddyCX](https://www.g2.com/compare/qualtrics-customer-experience-vs-scorebuddycx)

  ### 3. [MaestroQA](https://www.g2.com/products/maestroqa/reviews)
By MaestroQA
**Average Rating:** 4.7/5
**Total Reviews:** 324
Unlock the full power of your conversations. MaestroQA uses AI-powered conversation analytics to transform raw data into insights that drive strategy, boost revenue, and accelerate results company-wide.


Reviewers say compared to Medallia Agent Connect, MaestroQA is:
- Slower to reach roi
- More expensive
- Better at support
Categories in common with Medallia Agent Connect: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)

**Compare:** [Medallia Agent Connect vs MaestroQA](https://www.g2.com/compare/maestroqa-vs-medallia-agent-connect)
**Compare MaestroQA with other alternatives:**
- [MaestroQA vs Playvox Quality Management](https://www.g2.com/compare/maestroqa-vs-playvox-quality-management)
- [MaestroQA vs Qualtrics Customer Experience](https://www.g2.com/compare/maestroqa-vs-qualtrics-customer-experience)
- [MaestroQA vs Zendesk Contact Center](https://www.g2.com/compare/maestroqa-vs-zendesk-contact-center)
- [MaestroQA vs AskNicely](https://www.g2.com/compare/asknicely-vs-maestroqa)
- [MaestroQA vs Birdeye](https://www.g2.com/compare/birdeye-vs-maestroqa)
- [MaestroQA vs Talkdesk](https://www.g2.com/compare/maestroqa-vs-talkdesk)
- [MaestroQA vs NICE CXone](https://www.g2.com/compare/maestroqa-vs-nice-cxone)
- [MaestroQA vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-maestroqa)
- [MaestroQA vs ScorebuddyCX](https://www.g2.com/compare/maestroqa-vs-scorebuddycx)

  ### 4. [Zendesk Contact Center](https://www.g2.com/products/zendesk-contact-center/reviews)
By Zendesk
**Average Rating:** 4.5/5
**Total Reviews:** 314
Zendesk for Contact Center is built with AI at its core to remove the gaps between channels, agents, and systems so every contact gets resolved faster across voice, self-service, and digital. Powered by the Zendesk Resolution Platform, it simplifies operations, accelerates service, and eliminates the fragility of legacy stacks and bolted-on tools. AI is embedded across every channel to accelerate agents and deflect the rest. Voice is native with AI Agents and Voice Copilot. And AI powered WEM, QA and reporting are included, no vendors to chase, no code to manage. Whether you're scaling quickly, expanding globally, or ditching a cobbled-together stack, Zendesk equips you to deliver faster service, better experiences, and leaner operations from day one.


Reviewers say compared to Medallia Agent Connect, Zendesk Contact Center is:
- Slower to reach roi
- More expensive
- Easier to admin
Categories in common with Medallia Agent Connect: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)

**Compare:** [Medallia Agent Connect vs Zendesk Contact Center](https://www.g2.com/compare/medallia-agent-connect-vs-zendesk-contact-center)
**Compare Zendesk Contact Center with other alternatives:**
- [Zendesk Contact Center vs Playvox Quality Management](https://www.g2.com/compare/playvox-quality-management-vs-zendesk-contact-center)
- [Zendesk Contact Center vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-zendesk-contact-center)
- [Zendesk Contact Center vs MaestroQA](https://www.g2.com/compare/maestroqa-vs-zendesk-contact-center)
- [Zendesk Contact Center vs AskNicely](https://www.g2.com/compare/asknicely-vs-zendesk-contact-center)
- [Zendesk Contact Center vs Birdeye](https://www.g2.com/compare/birdeye-vs-zendesk-contact-center)
- [Zendesk Contact Center vs Talkdesk](https://www.g2.com/compare/talkdesk-vs-zendesk-contact-center)
- [Zendesk Contact Center vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-zendesk-contact-center)
- [Zendesk Contact Center vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-contact-center)
- [Zendesk Contact Center vs ScorebuddyCX](https://www.g2.com/compare/scorebuddycx-vs-zendesk-contact-center)

  ### 5. [AskNicely](https://www.g2.com/products/asknicely/reviews)
By AskNicely
**Average Rating:** 4.7/5
**Total Reviews:** 1,050
The simple way to measure and improve customer happiness using the Net Promoter Score (NPS) framework.


Reviewers say compared to Medallia Agent Connect, AskNicely is:
- Easier to admin
- Better at meeting requirements
- More usable
Categories in common with Medallia Agent Connect: [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)

**Compare:** [Medallia Agent Connect vs AskNicely](https://www.g2.com/compare/asknicely-vs-medallia-agent-connect)
**Compare AskNicely with other alternatives:**
- [AskNicely vs Playvox Quality Management](https://www.g2.com/compare/asknicely-vs-playvox-quality-management)
- [AskNicely vs Qualtrics Customer Experience](https://www.g2.com/compare/asknicely-vs-qualtrics-customer-experience)
- [AskNicely vs MaestroQA](https://www.g2.com/compare/asknicely-vs-maestroqa)
- [AskNicely vs Zendesk Contact Center](https://www.g2.com/compare/asknicely-vs-zendesk-contact-center)
- [AskNicely vs Birdeye](https://www.g2.com/compare/asknicely-vs-birdeye)
- [AskNicely vs Talkdesk](https://www.g2.com/compare/asknicely-vs-talkdesk)
- [AskNicely vs NICE CXone](https://www.g2.com/compare/asknicely-vs-nice-cxone)
- [AskNicely vs Genesys Cloud CX](https://www.g2.com/compare/asknicely-vs-genesys-cloud-cx)
- [AskNicely vs ScorebuddyCX](https://www.g2.com/compare/asknicely-vs-scorebuddycx)

  ### 6. [Birdeye](https://www.g2.com/products/birdeye/reviews)
By Birdeye
**Average Rating:** 4.7/5
**Total Reviews:** 4,156
Birdeye is the #1 agentic marketing platform for multi-location brands, trusted by over 200,000 businesses to deliver measurable growth with AI. With Birdeye, brands harness the power of intelligent agents to run marketing, automate engagement, and drive business outcomes at scale. Built specifically for the complexity of multi-location organizations, Birdeye empowers brands to enhance their online reputation, engage customers across social, search, and web, and gain real-time insights into consumer behavior and competitor activity. The result: more leads and foot traffic, reduced costs, and accelerated revenue growth. At the core of Birdeye is its Agentic Platform, which powers a growing suite of specialized AI agents designed to function like always-on teammates. These agents manage reviews, engage leads, respond to customers, streamline social media, run surveys, maintain listings, send reminders, provide insights, and coordinate across locations. By collaborating seamlessly, they form a scalable digital workforce—always learning, always on-brand, and always driving outcomes. Birdeye stands apart with its agentic AI platform that brands can customize using Birdeye’s unique outcome-framework. Businesses can configure agents with specific triggers that deliver measurable tasks and results for each location, while maintaining the authentic voice of the brand across every interaction. With location-aware AI and a fully integrated platform that brings together reputation, messaging, social, surveys, listings, insights, and more, Birdeye eliminates the need for fragmented point solutions. For multi-location and franchise brands in industries such as healthcare, retail, financial services, real estate, restaurants, and beyond, Birdeye delivers scalability without sacrificing precision. By uniting automation with actionable insights, Birdeye enables organizations to boost visibility, increase customer engagement, and grow revenue—faster and more efficiently. With Birdeye, businesses don’t just adopt AI—they gain an agentic workforce dedicated to delivering real business outcomes. Birdeye: Always On. Always On-Brand. Always Driving Outcomes.


Reviewers say compared to Medallia Agent Connect, Birdeye is:
- More expensive
- Better at meeting requirements
- Easier to admin
Categories in common with Medallia Agent Connect: [Feedback Analytics](https://www.g2.com/categories/feedback-analytics)

**Compare:** [Medallia Agent Connect vs Birdeye](https://www.g2.com/compare/birdeye-vs-medallia-agent-connect)
**Compare Birdeye with other alternatives:**
- [Birdeye vs Playvox Quality Management](https://www.g2.com/compare/birdeye-vs-playvox-quality-management)
- [Birdeye vs Qualtrics Customer Experience](https://www.g2.com/compare/birdeye-vs-qualtrics-customer-experience)
- [Birdeye vs MaestroQA](https://www.g2.com/compare/birdeye-vs-maestroqa)
- [Birdeye vs Zendesk Contact Center](https://www.g2.com/compare/birdeye-vs-zendesk-contact-center)
- [Birdeye vs AskNicely](https://www.g2.com/compare/asknicely-vs-birdeye)
- [Birdeye vs Talkdesk](https://www.g2.com/compare/birdeye-vs-talkdesk)
- [Birdeye vs NICE CXone](https://www.g2.com/compare/birdeye-vs-nice-cxone)
- [Birdeye vs Genesys Cloud CX](https://www.g2.com/compare/birdeye-vs-genesys-cloud-cx)
- [Birdeye vs ScorebuddyCX](https://www.g2.com/compare/birdeye-vs-scorebuddycx)

  ### 7. [Talkdesk](https://www.g2.com/products/talkdesk/reviews)
By Talkdesk
**Average Rating:** 4.4/5
**Total Reviews:** 2,532
Talkdesk® is a global cloud contact center leader for customer-obsessed companies. Talkdesk believes that better customer experiences start with AI. With automation-first customer experience solutions, Talkdesk customers can optimize their most critical customer service processes. Talkdesk's speed of innovation, deep vertical expertise, and global footprint reflect its commitment to ensuring that businesses everywhere can deliver better customer experiences across any industry and through any channel, resulting in higher customer satisfaction and accelerated business outcomes. Over 1,300 innovative companies worldwide, including BankUnited, Canon, Evara Health, IBM, Michaels, Novobanco, On Running, and Teka, partner with Talkdesk to deliver a better way to excellent customer experience.


Reviewers say compared to Medallia Agent Connect, Talkdesk is:
- More expensive
Categories in common with Medallia Agent Connect: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)

**Compare:** [Medallia Agent Connect vs Talkdesk](https://www.g2.com/compare/medallia-agent-connect-vs-talkdesk)
**Compare Talkdesk with other alternatives:**
- [Talkdesk vs Playvox Quality Management](https://www.g2.com/compare/playvox-quality-management-vs-talkdesk)
- [Talkdesk vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-talkdesk)
- [Talkdesk vs MaestroQA](https://www.g2.com/compare/maestroqa-vs-talkdesk)
- [Talkdesk vs Zendesk Contact Center](https://www.g2.com/compare/talkdesk-vs-zendesk-contact-center)
- [Talkdesk vs AskNicely](https://www.g2.com/compare/asknicely-vs-talkdesk)
- [Talkdesk vs Birdeye](https://www.g2.com/compare/birdeye-vs-talkdesk)
- [Talkdesk vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-talkdesk)
- [Talkdesk vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk)
- [Talkdesk vs ScorebuddyCX](https://www.g2.com/compare/scorebuddycx-vs-talkdesk)

  ### 8. [NICE CXone](https://www.g2.com/products/nice-cxone/reviews)
By NiCE
**Average Rating:** 4.3/5
**Total Reviews:** 1,730
NiCE (NASDAQ: NICE) is transforming the world with AI that puts people first. Our purpose-built AI-powered platforms automate engagements into proactive, safe, intelligent actions, empowering individuals and organizations to innovate and act, from interaction to resolution. Trusted by organizations throughout 150+ countries worldwide, NiCE’s platforms are widely adopted across industries connecting people, systems, and workflows to work smarter at scale, elevating performance across the organization, delivering proven measurable outcomes.


Reviewers say compared to Medallia Agent Connect, NICE CXone is:
- Slower to reach roi
Categories in common with Medallia Agent Connect: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)

**Compare:** [Medallia Agent Connect vs NICE CXone](https://www.g2.com/compare/medallia-agent-connect-vs-nice-cxone)
**Compare NICE CXone with other alternatives:**
- [NICE CXone vs Playvox Quality Management](https://www.g2.com/compare/nice-cxone-vs-playvox-quality-management)
- [NICE CXone vs Qualtrics Customer Experience](https://www.g2.com/compare/nice-cxone-vs-qualtrics-customer-experience)
- [NICE CXone vs MaestroQA](https://www.g2.com/compare/maestroqa-vs-nice-cxone)
- [NICE CXone vs Zendesk Contact Center](https://www.g2.com/compare/nice-cxone-vs-zendesk-contact-center)
- [NICE CXone vs AskNicely](https://www.g2.com/compare/asknicely-vs-nice-cxone)
- [NICE CXone vs Birdeye](https://www.g2.com/compare/birdeye-vs-nice-cxone)
- [NICE CXone vs Talkdesk](https://www.g2.com/compare/nice-cxone-vs-talkdesk)
- [NICE CXone vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone)
- [NICE CXone vs ScorebuddyCX](https://www.g2.com/compare/nice-cxone-vs-scorebuddycx)

  ### 9. [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews)
By Genesys
**Average Rating:** 4.4/5
**Total Reviews:** 1,555
The Genesys Cloud CX™ platform is trusted by thousands of small, medium and large enterprises and recognized across the globe as an industry-leading cloud call center software and customer experience (CX) platform. No matter where the customer conversation starts or ends, Genesys Cloud CX transforms your customer experience. It connects insights across teams, tools and interactions so you have the data to address customers problems with ease. Meet your customers anywhere, anytime, on any channel, with a suite of digital channels.


Reviewers say compared to Medallia Agent Connect, Genesys Cloud CX is:
- Slower to reach roi
- More expensive
Categories in common with Medallia Agent Connect: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)

**Compare:** [Medallia Agent Connect vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-medallia-agent-connect)
**Compare Genesys Cloud CX with other alternatives:**
- [Genesys Cloud CX vs Playvox Quality Management](https://www.g2.com/compare/genesys-cloud-cx-vs-playvox-quality-management)
- [Genesys Cloud CX vs Qualtrics Customer Experience](https://www.g2.com/compare/genesys-cloud-cx-vs-qualtrics-customer-experience)
- [Genesys Cloud CX vs MaestroQA](https://www.g2.com/compare/genesys-cloud-cx-vs-maestroqa)
- [Genesys Cloud CX vs Zendesk Contact Center](https://www.g2.com/compare/genesys-cloud-cx-vs-zendesk-contact-center)
- [Genesys Cloud CX vs AskNicely](https://www.g2.com/compare/asknicely-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Birdeye](https://www.g2.com/compare/birdeye-vs-genesys-cloud-cx)
- [Genesys Cloud CX vs Talkdesk](https://www.g2.com/compare/genesys-cloud-cx-vs-talkdesk)
- [Genesys Cloud CX vs NICE CXone](https://www.g2.com/compare/genesys-cloud-cx-vs-nice-cxone)
- [Genesys Cloud CX vs ScorebuddyCX](https://www.g2.com/compare/genesys-cloud-cx-vs-scorebuddycx)

  ### 10. [ScorebuddyCX](https://www.g2.com/products/scorebuddycx/reviews)
By ScorebuddyCX
**Average Rating:** 4.5/5
**Total Reviews:** 806
ScorebuddyCX is a cloud-based quality assurance software that evaluates customer interactions across multiple channels, calls, emails, live chat, and social media.


Reviewers say compared to Medallia Agent Connect, ScorebuddyCX is:
- More expensive
Categories in common with Medallia Agent Connect: [Contact Center Quality Assurance](https://www.g2.com/categories/contact-center-quality-assurance)

**Compare:** [Medallia Agent Connect vs ScorebuddyCX](https://www.g2.com/compare/medallia-agent-connect-vs-scorebuddycx)
**Compare ScorebuddyCX with other alternatives:**
- [ScorebuddyCX vs Playvox Quality Management](https://www.g2.com/compare/playvox-quality-management-vs-scorebuddycx)
- [ScorebuddyCX vs Qualtrics Customer Experience](https://www.g2.com/compare/qualtrics-customer-experience-vs-scorebuddycx)
- [ScorebuddyCX vs MaestroQA](https://www.g2.com/compare/maestroqa-vs-scorebuddycx)
- [ScorebuddyCX vs Zendesk Contact Center](https://www.g2.com/compare/scorebuddycx-vs-zendesk-contact-center)
- [ScorebuddyCX vs AskNicely](https://www.g2.com/compare/asknicely-vs-scorebuddycx)
- [ScorebuddyCX vs Birdeye](https://www.g2.com/compare/birdeye-vs-scorebuddycx)
- [ScorebuddyCX vs Talkdesk](https://www.g2.com/compare/scorebuddycx-vs-talkdesk)
- [ScorebuddyCX vs NICE CXone](https://www.g2.com/compare/nice-cxone-vs-scorebuddycx)
- [ScorebuddyCX vs Genesys Cloud CX](https://www.g2.com/compare/genesys-cloud-cx-vs-scorebuddycx)


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