1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) 4. [Medallia Agent Connect Discussions](https://www.g2.com/products/medallia-agent-connect/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_fbf290d9bf0b5d59f6f11613824e5a40/medallia-agent-connect.png "Product Avatar Image") ](/products/medallia-agent-connect/reviews) [ Medallia Agent Connect ](/products/medallia-agent-connect/reviews) (276)4.6/5 Stella Connect by Medallia is the first platform that connects customer feedback, QA, and coaching, giving CX leaders visibility into performance and driving improvement of frontline teams. Create a motivated and engaged work-from-anywhere team that brings a human touch to every customer interaction. Gain Visibility into Performance: Whether your service center is remote, co-located, operated internally, or you work with BPOs, easily access insights to understand how your entire service organization is performing. Quickly identify positive and negative trends across your team, highlight top and bottom performers, and spotlight opportunities for in-the-moment coaching. Engage and Motivate Your Team, No Matter Where They Sit: It’s undeniable that employee engagement drives performance. Stella Connect helps you better understand what motivates your top performing agents and optimize the agent experience. Also, agents get direct access to their real-time customer feedback, which motivates them to bring their “A” game to every customer interaction. Drive Efficiency and Improvement: Stella Connect helps drive efficiency and performance improvements for your front-line team. Stella Connect connects customer feedback to coaching and QA in one easy-to-use platform. This allows teams to eliminate point solutions, and reduces the time and effort traditionally required to coach and manage a team of agents. Show More * * * ### 75.0 Nps Score Already have Medallia Agent Connect? ### All Medallia Agent Connect Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Nicsa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicsa A.") NA Loading... [Nicsa A.](https://www.g2.com/users/c635db3b-6d4c-40a1-a636-efed569d5022 "Nicsa A.") • about 5 years ago Customer Advocate Customer Advocate More Options - [ # Can I see other leaderboards from other companies? ](/discussions/50336-can-i-see-other-leaderboards-from-other-companies) Like the top ratings for leader board worldwide would be nice to see! [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Experience Management Software ](https://www.g2.com/tags/experience-management-software) * * * \<0\>0\>Upvotes * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Medallia+Agent+Connect+questions+and+get+answers+from+expert+users+in+our+Medallia+Agent+Connect+Discussions+section.&title=Medallia+Agent+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Medallia+Agent+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Medallia+Agent+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss%0aAsk+Medallia+Agent+Connect+questions+and+get+answers+from+expert+users+in+our+Medallia+Agent+Connect+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Medallia+Agent+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss%0aAsk+Medallia+Agent+Connect+questions+and+get+answers+from+expert+users+in+our+Medallia+Agent+Connect+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # How do others feel about using Stella? ](/discussions/49715-how-do-others-feel-about-using-stella) Does Stella normally get positive feedback about their service from customers? [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Experience Management Software ](https://www.g2.com/tags/experience-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Medallia+Agent+Connect+questions+and+get+answers+from+expert+users+in+our+Medallia+Agent+Connect+Discussions+section.&title=Medallia+Agent+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Medallia+Agent+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Medallia+Agent+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss%0aAsk+Medallia+Agent+Connect+questions+and+get+answers+from+expert+users+in+our+Medallia+Agent+Connect+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Medallia+Agent+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss%0aAsk+Medallia+Agent+Connect+questions+and+get+answers+from+expert+users+in+our+Medallia+Agent+Connect+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # n/a ](/discussions/48303-n-a) n/a [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Experience Management Software ](https://www.g2.com/tags/experience-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Medallia+Agent+Connect+questions+and+get+answers+from+expert+users+in+our+Medallia+Agent+Connect+Discussions+section.&title=Medallia+Agent+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Medallia+Agent+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Medallia+Agent+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss%0aAsk+Medallia+Agent+Connect+questions+and+get+answers+from+expert+users+in+our+Medallia+Agent+Connect+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Medallia+Agent+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss%0aAsk+Medallia+Agent+Connect+questions+and+get+answers+from+expert+users+in+our+Medallia+Agent+Connect+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 5 years ago More Options - [ # Is there a way to make sure the customer receives their resolution ticket before being provided with a survey link? ](/discussions/49821-is-there-a-way-to-make-sure-the-customer-receives-their-resolution-ticket-before-being-provided-with-a-survey-link) Many of our negative scores result from customers stating they never received the resolution email. Is there a way to make sure they are getting this efficiently? [ Contact Center Quality Assurance Software ](https://www.g2.com/tags/contact-center-quality-assurance-software)[ Experience Management Software ](https://www.g2.com/tags/experience-management-software) * * * \<0\>0\>Upvotes * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+Medallia+Agent+Connect+questions+and+get+answers+from+expert+users+in+our+Medallia+Agent+Connect+Discussions+section.&title=Medallia+Agent+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=Medallia+Agent+Connect+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=Medallia+Agent+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss%0aAsk+Medallia+Agent+Connect+questions+and+get+answers+from+expert+users+in+our+Medallia+Agent+Connect+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=Medallia+Agent+Connect+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss%0aAsk+Medallia+Agent+Connect+questions+and+get+answers+from+expert+users+in+our+Medallia+Agent+Connect+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/medallia-agent-connect/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/hd_favicon/d60a208b46e0608b1ec951ea770f12c9/medallia-agent-connect.svg "Product Avatar Image") ### Have you used Medallia Agent Connect before? Answer a few questions to help the Medallia Agent Connect community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fmedallia-agent-connect%2Fdiscuss%3Fsmall_ask%3Dmedallia-agent-connect) No ## Top Contributors in Medallia Agent Connect 1 ![Nicsa A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nicsa A.") NA Loading... ### [Nicsa A.](https://www.g2.com/users/c635db3b-6d4c-40a1-a636-efed569d5022 "Nicsa A.") Customer Advocate 1 pt