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At a Glance
Market Segments
Mid-Market (50.0% of reviews)
Mid-Market (42.6% of reviews)
Entry-Level Pricing
Starting at $45.00 1 User Per Month
Starting at $25.00 1 User Per Month
Maqsam
Star Rating
(47)4.6 out of 5
Market Segments
Mid-Market (50.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $45.00 1 User Per Month
Browse all 3 pricing plansSalesforce Service Cloud
Star Rating
(7,169)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Salesforce Service Cloud excels in its multi-channel coverage, particularly with email and phone support, achieving ratings of 8.8 and 8.6 respectively. In contrast, Maqsam shines in voice support with a rating of 8.1, but falls short in other channels like web chat and social media, which received lower ratings.
- Reviewers mention that the ease of use for Maqsam is notably higher, with a score of 8.9 compared to Salesforce's 8.4. This suggests that users find Maqsam's interface more intuitive and user-friendly, making it easier for teams to adopt and utilize effectively.
- G2 users highlight the superior quality of support provided by Maqsam, which received a score of 9.1, compared to Salesforce's 8.3. Reviewers appreciate the responsiveness and helpfulness of Maqsam's support team, which can be crucial for businesses needing quick resolutions.
- Users on G2 report that Salesforce Service Cloud offers robust ticket and case management features, with a ticket creation user experience rated at 8.5. However, Maqsam's workflow capabilities and SLA management are rated lower, indicating that Salesforce may provide a more comprehensive solution for managing customer inquiries.
- Reviewers mention that Maqsam's customer health scores and monitoring features are rated at 8.3, which is competitive, but Salesforce's overall customer information management capabilities, including customer profiles and segments, are rated slightly lower, suggesting a more holistic approach in Salesforce.
- Users say that Maqsam's administration and automation features, particularly in user role management, are rated highly at 9.0, indicating a strong focus on security and access control. In comparison, Salesforce's administration features, while solid, do not reach the same level of user satisfaction.
Pricing
Entry-Level Pricing
Maqsam
Seat Plans Telephony
Starting at $45.00
1 User Per Month
- Free Setup fees
- Free AI Features (Call Transcription, Call Summary, Sentiment Analysis)
- Full Custom Reporting
Salesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
Maqsam
Free Trial is available
Salesforce Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.7
33
8.6
2,757
Ease of Use
9.1
35
8.4
5,332
Ease of Setup
8.7
31
7.9
4,091
Ease of Admin
9.0
29
8.2
1,525
Quality of Support
9.1
35
8.3
2,538
Has the product been a good partner in doing business?
9.1
28
8.7
1,506
Product Direction (% positive)
9.6
32
8.2
2,718
Features by Category
Ticket and Case Management
Not enough data
8.5
1202
|
Verified
Not enough data
8.4
1200
|
Verified
Not enough data
8.3
1229
|
Verified
Not enough data
8.3
1152
|
Verified
Not enough data
8.1
978
Not enough data
7.9
1166
|
Verified
Not enough data
8.3
1148
|
Verified
Not enough data
8.5
1026
|
Verified
Generative AI
Not enough data
7.6
176
Not enough data
7.6
175
Agentic AI - Help Desk
Not enough data
8.1
51
Not enough data
8.2
53
Not enough data
8.1
54
Communication Channels
Not enough data
8.4
1019
|
Verified
Not enough data
8.6
1203
|
Verified
Not enough data
8.1
845
Not enough data
8.0
804
|
Verified
Not enough data
8.1
764
Platform
Not enough data
7.8
552
|
Verified
Not enough data
8.3
816
|
Verified
Not enough data
8.6
691
|
Verified
Not enough data
8.3
609
|
Verified
Not enough data
8.2
1143
|
Verified
Not enough data
8.2
1162
|
Verified
Customer Information
Not enough data
8.1
206
Not enough data
8.3
205
Not enough data
8.4
203
Not enough data
7.7
201
Not enough data
7.9
204
Not enough data
8.1
200
Not enough data
7.8
204
Predictions
Not enough data
7.3
197
Not enough data
7.7
198
Not enough data
8.2
196
Not enough data
7.4
194
Platform
Not enough data
8.5
204
Not enough data
8.3
203
Not enough data
8.4
200
Not enough data
8.5
200
Not enough data
8.2
201
Not enough data
8.7
197
Not enough data
8.8
201
Not enough data
9.0
198
Not enough data
8.8
196
Not enough data
8.9
197
Generative AI
Not enough data
7.3
169
Not enough data
7.3
167
Agentic AI - Customer Success
Not enough data
8.6
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.6
12
Administration
Not enough data
8.8
227
Not enough data
8.7
226
Not enough data
8.6
223
Knowledge Management
Not enough data
8.7
218
Not enough data
8.5
210
Not enough data
8.4
208
Compliance
Not enough data
8.7
226
Not enough data
8.7
223
Not enough data
8.6
223
Not enough data
8.6
220
Customer Support
Not enough data
8.1
209
Not enough data
8.1
202
Not enough data
8.0
191
Data Security
Not enough data
8.6
215
Not enough data
8.7
216
Not enough data
9.0
217
Not enough data
9.1
217
Administration
Not enough data
8.6
207
Not enough data
8.8
209
Not enough data
8.9
212
Generative AI
Not enough data
7.5
147
Channels
Not enough data
8.5
119
Not enough data
8.3
117
Not enough data
7.5
116
Design
Not enough data
8.4
113
Not enough data
7.9
114
Not enough data
8.2
116
Not enough data
8.4
116
Not enough data
8.5
113
Generative AI
Not enough data
7.4
110
Not enough data
7.5
109
Usability
Not enough data
8.6
203
Not enough data
8.6
206
Not enough data
8.7
204
Reporting
Not enough data
8.7
203
Not enough data
8.3
197
Not enough data
8.6
200
Generative AI
Not enough data
7.6
178
Not enough data
7.6
179
Quality Assurance
Not enough data
8.7
68
Not enough data
8.7
65
Not enough data
8.7
67
Engagement
Not enough data
8.8
66
Not enough data
8.8
66
Not enough data
8.7
66
Performance
Not enough data
8.6
66
Not enough data
8.8
66
Generative AI
Not enough data
7.7
57
Not enough data
7.9
58
Channels
8.1
17
7.4
274
7.6
13
7.3
268
7.2
13
7.9
272
7.0
14
7.3
265
7.7
14
8.7
279
Generative AI
7.9
14
7.0
216
Functions
8.2
17
7.9
268
8.3
16
8.0
265
8.9
15
7.6
257
8.0
16
7.2
253
8.2
17
7.2
255
8.3
17
7.2
258
8.2
17
7.7
258
8.7
15
8.0
257
Agentic AI - Contact Center
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Administrative
8.3
17
7.9
254
8.8
19
8.5
259
8.2
17
8.5
257
9.3
18
7.7
246
8.3
14
7.6
251
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Workforce Management
Not enough data
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Administration
Not enough data
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Conversational Platform
Not enough data
8.5
101
Not enough data
8.6
99
Not enough data
8.0
98
Not enough data
8.2
101
Support Automation
Not enough data
8.1
99
Not enough data
8.1
98
Not enough data
8.0
99
Not enough data
7.9
96
Generative AI
Not enough data
7.4
94
Not enough data
7.4
93
Platform
8.3
10
Not enough data
8.6
13
Not enough data
9.3
12
Not enough data
9.6
13
Not enough data
9.8
11
Not enough data
9.6
13
Not enough data
9.2
11
Not enough data
Generative AI
9.0
10
Not enough data
Workforce Management
9.9
12
Not enough data
9.4
12
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.7
13
Not enough data
9.3
12
Not enough data
Customer Support
8.7
5
8.3
142
9.0
5
7.9
137
7.3
5
8.2
137
Automation
8.3
5
8.2
140
9.0
5
8.2
141
9.0
5
8.1
140
Artificial Intelligence
8.3
5
7.6
135
8.3
5
7.6
135
8.3
5
7.3
132
Generative AI
Not enough data
7.7
107
Not enough data
7.7
106
Not enough data
7.7
107
Communication
Not enough data
8.5
309
|
Verified
Not enough data
8.6
328
|
Verified
Not enough data
8.4
274
|
Verified
Not enough data
8.5
276
|
Verified
Not enough data
7.8
159
Internal Use
Not enough data
8.3
816
|
Verified
Not enough data
8.3
295
|
Verified
Not enough data
8.5
287
|
Verified
Not enough data
8.4
317
|
Verified
Not enough data
8.5
288
|
Verified
Not enough data
8.7
321
|
Verified
Generative AI
Not enough data
7.2
126
Self-Service Experience
Not enough data
8.6
591
Not enough data
8.3
578
Not enough data
8.3
527
Not enough data
7.9
213
Not enough data
8.4
223
Self-Service Platform
Not enough data
8.4
222
Not enough data
8.6
227
Not enough data
7.6
198
Not enough data
8.5
214
Agentic AI - Customer Self-Service
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Generative AI
Not enough data
7.9(won by default)
52
Not enough data
7.9(won by default)
52
Process
Not enough data
8.6(won by default)
242
Not enough data
8.6(won by default)
262
Not enough data
8.3(won by default)
223
Channels
Not enough data
8.8(won by default)
271
Not enough data
8.4(won by default)
246
Not enough data
8.5(won by default)
229
Not enough data
8.6(won by default)
230
Not enough data
8.6(won by default)
212
Insight
Not enough data
8.6(won by default)
228
Not enough data
8.8(won by default)
263
Not enough data
8.5(won by default)
202
Not enough data
8.7(won by default)
250
Generative AI
8.1
6
Not enough data
Generative AI
Not enough data
8.0
79
Not enough data
7.9
80
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Process Management
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
System Management
Not enough data
9.1
30
Not enough data
8.7
29
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Maqsam and Salesforce Service Cloud are categorized as Contact Center and Customer Service Automation
Unique Categories
Maqsam is categorized as Speech Analytics, Call Center Infrastructure (CCI), and AI Agents For Business Operations
Salesforce Service Cloud is categorized as Digital Customer Service Platforms, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Customer Success, Live Chat, Help Desk, Contact Center Workforce, Enterprise Feedback Management, and Customer Self-Service
Reviews
Reviewers' Company Size
Maqsam
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
11.4%
Financial Services
9.1%
Computer Software
9.1%
Retail
6.8%
Real Estate
6.8%
Other
56.8%
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.8%
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