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Compare LivePerson and yellow.ai 
Featured Products
At a Glance
Market Segments
Mid-Market (42.9% of reviews)
Small-Business (38.6% of reviews)
Entry-Level Pricing
Contact Us
No pricing available
LivePerson
Star Rating
(207)4.3 out of 5
Market Segments
Mid-Market (42.9% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansyellow.ai
Star Rating
(106)4.4 out of 5
Market Segments
Small-Business (38.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about yellow.aiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LivePerson excels in providing a robust AI support system that enhances customer engagement across various communication channels. Users appreciate the platform's ability to automate interactions effectively, making it a strong choice for businesses looking to streamline customer service.
- Users say yellow.ai stands out for its intuitive, no-code interface, which allows users to build and implement dynamic chatbot solutions effortlessly. This ease of use is frequently highlighted, making it a preferred option for those who prioritize quick deployment and user-friendly design.
- Reviewers mention that LivePerson has a solid track record in tracking useful data and metrics, which helps users monitor their progress towards KPIs. This feature is particularly beneficial for businesses focused on performance measurement and improvement.
- According to verified reviews, yellow.ai's 24/7 customer support is a significant advantage, with users noting that they receive prompt assistance for any queries. This level of support can be crucial for businesses that require immediate help with their chatbot implementations.
- G2 reviewers highlight that while LivePerson has a higher overall satisfaction score, yellow.ai's users rate its ease of use slightly better. This suggests that yellow.ai may be more accessible for smaller businesses or those new to chatbot technology.
- Users report that both platforms offer strong customization options, but yellow.ai receives higher marks for its flexibility in tailoring solutions to specific business needs. This adaptability is a key factor for companies looking to create a unique customer experience.
Pricing
Entry-Level Pricing
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
yellow.ai
No pricing availableFree Trial
LivePerson
No trial information availableyellow.ai
Free Trial is available
Ratings
Meets Requirements
8.5
168
8.4
72
Ease of Use
8.4
171
8.7
75
Ease of Setup
8.0
97
8.1
34
Ease of Admin
8.1
79
8.4
33
Quality of Support
8.3
167
8.4
70
Has the product been a good partner in doing business?
8.0
81
8.6
33
Product Direction (% positive)
5.6
165
8.5
63
Features by Category
Messenger
Not enough data
9.5
10
Not enough data
9.2
11
Not enough data
8.7
9
Not enough data
9.3
10
Channels
Not enough data
8.8
8
Not enough data
9.0
7
Not enough data
9.2
6
Not enough data
8.3
7
Not enough data
9.2
6
Customers
Not enough data
8.7
9
Not enough data
7.9
8
Not enough data
8.0
10
Not enough data
8.0
9
Not enough data
8.7
10
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
8.7
5
Not enough data
8.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
Agent Performance Management
9.0
5
Not enough data
9.0
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Responses
8.1
56
8.5
8
8.2
59
8.6
11
8.3
60
8.3
11
Automation - AI Agents
Not enough data
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
8.6
56
8.5
8
8.8
24
9.0
10
8.2
57
8.5
10
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.9
6
Feature Not Available
8.9
6
Feature Not Available
Responses
8.7
15
9.3
5
8.7
15
9.0
5
8.8
18
9.0
5
8.7
14
9.3
5
8.8
11
Not enough data
Platform
9.3
16
Not enough data
9.0
14
8.3
5
8.8
16
9.0
5
8.1
16
8.3
5
8.7
13
Not enough data
9.1
13
9.3
5
8.7
13
8.7
5
Generative AI
8.7
10
Not enough data
9.0
10
Not enough data
Conversational Platform
6.9
19
Not enough data
8.2
19
Not enough data
8.2
16
Not enough data
8.5
19
Not enough data
Support Automation
8.0
18
Not enough data
8.1
19
Not enough data
8.7
20
Not enough data
8.0
20
Not enough data
Generative AI
8.3
10
Not enough data
8.7
10
Not enough data
Customer Support
8.8
12
8.8
8
9.0
10
7.5
8
8.8
12
8.5
8
Automation
9.2
11
9.0
8
8.8
12
9.2
8
8.6
12
7.9
8
Artificial Intelligence
8.5
13
8.8
7
8.9
12
8.1
7
8.8
13
8.8
8
Generative AI
9.1
9
Not enough data
9.3
9
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.8
10
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
Communication
9.0
37
|
Verified
9.3
14
8.8
35
|
Verified
9.2
14
7.3
20
9.0
10
8.6
29
|
Verified
9.0
13
8.5
16
|
Verified
8.0
9
Internal Use
7.7
32
|
Verified
8.4
16
8.0
27
|
Verified
9.2
11
8.5
23
|
Verified
8.3
12
7.7
28
|
Verified
8.7
13
8.9
24
|
Verified
8.3
13
7.6
30
|
Verified
8.7
13
Generative AI
8.3
5
Not enough data
Self-Service Experience
8.4
17
Not enough data
8.2
10
Not enough data
7.8
9
Not enough data
8.3
12
Not enough data
7.9
13
Not enough data
Self-Service Platform
8.1
13
Not enough data
8.3
13
Not enough data
8.5
13
Not enough data
8.5
10
Not enough data
Agentic AI - Customer Self-Service
7.7
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Generative AI
8.3(won by default)
6
Not enough data
8.1(won by default)
6
Not enough data
Process
8.1(won by default)
6
Not enough data
7.9(won by default)
8
Not enough data
7.9(won by default)
7
Not enough data
Channels
7.7(won by default)
8
Not enough data
8.3(won by default)
9
Not enough data
8.3(won by default)
7
Not enough data
8.1(won by default)
7
Not enough data
8.3(won by default)
7
Not enough data
Insight
8.3(won by default)
7
Not enough data
7.9(won by default)
8
Not enough data
8.1(won by default)
8
Not enough data
8.3(won by default)
8
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
9.3
7
Not enough data
9.3
7
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Customer Interaction Automation - AI Customer Support Agents
9.5
7
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
8.8
8
Not enough data
Automation
9.4
11
Not enough data
9.4
8
Not enough data
9.3
7
Not enough data
Autonomy
9.3
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
9.5
7
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LivePerson and yellow.ai are categorized as AI Agents For Business Operations, Conversational Commerce Platforms, AI Customer Support Agents, Customer Service Automation, Conversational Marketing, Chatbots, Bot Platforms, and Live Chat
Unique Categories
LivePerson is categorized as AI IT Agents, AI SDRs, Digital Customer Service Platforms, Conversational Support, Conversation Intelligence, Social Customer Service, Customer Self-Service, SAP Store, and AI Voice Assistants
yellow.ai is categorized as WhatsApp Marketing
Reviews
Reviewers' Company Size
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
yellow.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Internet
14.8%
Retail
14.2%
Telecommunications
7.7%
Information Technology and Services
6.6%
Financial Services
4.4%
Other
52.5%
Financial Services
14.9%
Information Technology and Services
12.9%
Computer Software
9.9%
Banking
7.9%
Food & Beverages
6.9%
Other
47.5%
Alternatives
Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
Can we use python for bot's coding and can we integrate it with a good UI in your platform?
2 Comments
MC
Hi Sudheer,
kindly redirect your question to community: http://community.yellowmessenger.comRead more
Can we have any discount model for the local stores
1 Comment
VV
Hi Sai Surya,
To democratize AI and help brands #GetAiReady, we've launched a program to claim a free AI-powered WhatsApp chatbot for 3 months.
Check out:...Read more
yellow.ai has no more discussions with answers
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