1. [Home](https://www.g2.com/) 2. ... 3. [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents) 4. [yellow.ai Discussions](https://www.g2.com/products/yellow-ai/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_11bcde18d5aa992f9394693024c40bc9/yellow-ai.jpg "Product Avatar Image") ](/products/yellow-ai/reviews) [ yellow.ai ](/products/yellow-ai/reviews) (106)4.4/5 Yellow.ai empowers enterprises to create memorable customer conversations through our generative AI-powered customer service automation platform. Our vision is to drive toward the future of fully autonomous customer support that unlocks unparalleled efficiency and significantly reduces operational costs. Headquartered in San Mateo, Yellow.ai serves over 1100 enterprises, including Sony, Domino’s, Hyundai, Ferrellgas, Logitech, Waste Connections, Randstad, Tiket.com, Lulu Group International, Papa Johns, Volkswagen, ITC Ltd., and OYO, across 85+ countries in 135+ languages. Our platform is built on multi-LLM architecture and continuously trained on 16B+ conversations annually, enabling businesses to deliver elevated experiences and build lasting customer relationships. Founded in 2016 with offices across six countries, Yellow.ai has raised over $102 million from blue-chip investors. Show More * * * ### 62.0 Nps Score Already have yellow.ai? ### All yellow.ai Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 1 year ago More Options - [ # How has yellow.ai supported your chatbot automation, and what features do you rely on most? ](/discussions/how-has-yellow-ai-supported-your-chatbot-automation-and-what-features-do-you-rely-on-most) How has yellow.ai supported your chatbot automation, and what features do you rely on most? [ AI Agents ](https://www.g2.com/tags/ai-agents)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Bot Platforms Software ](https://www.g2.com/tags/bot-platforms-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Chatbots Software ](https://www.g2.com/tags/chatbots-software)[ Customer Service Automation Software ](https://www.g2.com/tags/customer-service-automation-software) Show More * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+yellow.ai+questions+and+get+answers+from+expert+users+in+our+yellow.ai+Discussions+section.&title=yellow.ai+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=yellow.ai+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=yellow.ai+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss%0aAsk+yellow.ai+questions+and+get+answers+from+expert+users+in+our+yellow.ai+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=yellow.ai+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss%0aAsk+yellow.ai+questions+and+get+answers+from+expert+users+in+our+yellow.ai+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # Is yellow messenger a SaaS company? ](/discussions/is-yellow-messenger-a-saas-company) Is yellow messenger a SaaS company? [ Bot Platforms Software ](https://www.g2.com/tags/bot-platforms-software)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software) Show More * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+yellow.ai+questions+and+get+answers+from+expert+users+in+our+yellow.ai+Discussions+section.&title=yellow.ai+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=yellow.ai+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=yellow.ai+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss%0aAsk+yellow.ai+questions+and+get+answers+from+expert+users+in+our+yellow.ai+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=yellow.ai+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss%0aAsk+yellow.ai+questions+and+get+answers+from+expert+users+in+our+yellow.ai+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • over 3 years ago More Options - [ # Does Yello use AI? ](/discussions/does-yello-use-ai) Does Yello use AI? [ Bot Platforms Software ](https://www.g2.com/tags/bot-platforms-software)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software) Show More * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+yellow.ai+questions+and+get+answers+from+expert+users+in+our+yellow.ai+Discussions+section.&title=yellow.ai+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=yellow.ai+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=yellow.ai+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss%0aAsk+yellow.ai+questions+and+get+answers+from+expert+users+in+our+yellow.ai+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=yellow.ai+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss%0aAsk+yellow.ai+questions+and+get+answers+from+expert+users+in+our+yellow.ai+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • almost 4 years ago More Options - [ # What is chatbot yellow? ](/discussions/what-is-chatbot-yellow) What is chatbot yellow? [ Bot Platforms Software ](https://www.g2.com/tags/bot-platforms-software)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software) Show More * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+yellow.ai+questions+and+get+answers+from+expert+users+in+our+yellow.ai+Discussions+section.&title=yellow.ai+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=yellow.ai+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=yellow.ai+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss%0aAsk+yellow.ai+questions+and+get+answers+from+expert+users+in+our+yellow.ai+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=yellow.ai+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss%0aAsk+yellow.ai+questions+and+get+answers+from+expert+users+in+our+yellow.ai+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 4 years ago More Options - [ # What does Yellow AI do? ](/discussions/what-does-yellow-ai-do) What does Yellow AI do? [ Bot Platforms Software ](https://www.g2.com/tags/bot-platforms-software)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software) [ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software) Show More * * * \<0\>0\>Upvotes 0 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+yellow.ai+questions+and+get+answers+from+expert+users+in+our+yellow.ai+Discussions+section.&title=yellow.ai+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=yellow.ai+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=yellow.ai+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss%0aAsk+yellow.ai+questions+and+get+answers+from+expert+users+in+our+yellow.ai+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=yellow.ai+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss%0aAsk+yellow.ai+questions+and+get+answers+from+expert+users+in+our+yellow.ai+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") G2 Verified User • over 4 years ago More Options - [ # what is the best way to use yellow to minimise human intervention while engaging the buyers and how to provide easy and best support! ](/discussions/what-is-the-best-way-to-use-yellow-to-minimise-human-intervention-while-engaging-the-buyers-and-how-to-provide-easy-and-best-support) [ Intelligent Virtual Assistants Software ](https://www.g2.com/tags/intelligent-virtual-assistants-software)[ Live Chat Software ](https://www.g2.com/tags/live-chat-software)[ Conversational Support Software ](https://www.g2.com/tags/conversational-support-software)[ Conversational Marketing Software ](https://www.g2.com/tags/conversational-marketing-software) [ Bot Platforms Software ](https://www.g2.com/tags/bot-platforms-software) Show More * * * \<0\>0\>Upvotes 1 * * * 0 Comments [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+yellow.ai+questions+and+get+answers+from+expert+users+in+our+yellow.ai+Discussions+section.&title=yellow.ai+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=yellow.ai+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=yellow.ai+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss%0aAsk+yellow.ai+questions+and+get+answers+from+expert+users+in+our+yellow.ai+Discussions+section.) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=yellow.ai+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss%0aAsk+yellow.ai+questions+and+get+answers+from+expert+users+in+our+yellow.ai+Discussions+section.) ![copy_link](/assets/social-logos/copy_link-05d8dc5dc8576fc78425ad34d07241b060878835e555a30417ff41c18335e575.svg "copy\_link") SP Loading... [Sai Surya Vamsy P.](https://www.g2.com/users/33c26b4b-a8c7-4759-9eea-1f9a68d94537 "Sai Surya Vamsy P.") • over 5 years ago More Options - [ # Can we have any discount model for the local stores ](/discussions/33978-can-we-have-any-discount-model-for-the-local-stores) The whole idea was that local stores unlike the corporates cannot invest more in the tech area. But as you can see there is a lot of potential in the market that it at the bottom of the pyramid which is untapped. So i would be curious if you are willing to provide some discounted plans to these... [Read more](/discussions/33978-can-we-have-any-discount-model-for-the-local-stores) [ Bot Platforms Software ](https://www.g2.com/tags/bot-platforms-software) * * * \<0\>0\>Upvotes 1 * * * 1 Comment [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=Ask+yellow.ai+questions+and+get+answers+from+expert+users+in+our+yellow.ai+Discussions+section.&title=yellow.ai+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=yellow.ai+Discussions+%7C+G2&url=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=yellow.ai+Discussions+%7C+G2&body=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fyellow-ai%2Fdiscuss%0aAsk+yellow.ai+questions+and+get+answers+from+expert+users+in+our+yellow.ai+Discussions+section.) 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