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side-by-side comparison of LivePerson vs. Velaro

based on preference data from user reviews. LivePerson rates 3.6/5 stars with 59 reviews. By contrast, Velaro rates 4.2/5 stars with 17 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.

Add Product	LivePerson (59) 3.6 out of 5 LivePerson Get a quote Answer a few questions to help the LivePerson community Have you used LivePerson before? Yes	Velaro (17) 4.2 out of 5 Velaro Get a quote Answer a few questions to help the Velaro community Have you used Velaro before? Yes
Star Rating	LivePerson 59 reviews	Velaro 17 reviews
Market Segments	LivePerson Mid-Market (43.9% of reviews)	Velaro Mid-Market (73.3% of reviews)
Entry Level Price	LivePerson Contact Us	Velaro Contact Vendor for Pricing

LivePerson vs Velaro

When assessing the two solutions, reviewers found Velaro easier to use, set up, and administer. Reviewers also preferred doing business with Velaro overall.

Reviewers felt that Velaro meets the needs of their business better than LivePerson.
When comparing quality of ongoing product support, reviewers felt that Velaro is the preferred option.
For feature updates and roadmaps, our reviewers preferred the direction of Velaro over LivePerson.

Categories

LivePerson

Velaro

LivePerson and Velaro are categorized as Live Chat

LivePerson is categorized as Conversational Marketing, Proactive Notification, Bot Platforms, Conversational Customer Engagement, and SAP App Center

Velaro has no unique categories

Pricing

LivePerson Pricing

Custom packaging and pricing based on messaging channels and scope of automation

‐

Free Trial

Velaro Pricing

Enterprise Omni

Contact Vendor for Pricing

Smart Business

$99.95/mo/agent

Business Basic

$29.95/mo/agent

Free Trial Unavailable

Ask a Question

Ratings

LivePerson

7.8

Responses: 56

Velaro

8.7

Responses: 15

LivePerson

7.6

Responses: 56

Velaro

8.8

Responses: 15

LivePerson

6.7

Responses: 37

Velaro

8.6

Responses: 12

LivePerson

6.9

Responses: 35

Velaro

9.2

Responses: 12

LivePerson

7.0

Responses: 54

Velaro

8.9

Responses: 15

LivePerson

6.7

Responses: 37

Velaro

9.4

Responses: 12

LivePerson

6.7

Responses: 53

Velaro

7.7

Responses: 15

Features

Communication

LivePerson

8.8

Responses: 16

Verified Feature

Velaro

Not enough data available

LivePerson

8.7

Responses: 17

Verified Feature

Velaro

Not enough data available

LivePerson

7.2

Responses: 6

Velaro

Not enough data available

LivePerson

7.7

Responses: 11

Verified Feature

Velaro

Not enough data available

LivePerson

Not enough data available

Velaro

Not enough data available

Internal Use

LivePerson

7.3

Responses: 16

Verified Feature

Velaro

Not enough data available

LivePerson

7.8

Responses: 9

Verified Feature

Velaro

Not enough data available

LivePerson

8.9

Responses: 9

Verified Feature

Velaro

Not enough data available

LivePerson

7.1

Responses: 8

Verified Feature

Velaro

Not enough data available

LivePerson

9.2

Responses: 10

Verified Feature

Velaro

Not enough data available

LivePerson

8.2

Responses: 13

Verified Feature

Velaro

Not enough data available

Reviewers' Company Size

Reviewers of both LivePerson and Velaro were most often representing companies in the Mid-Market segment.

LivePerson

26.3%

Velaro

6.7%

LivePerson

43.9%

Velaro

73.3%

LivePerson

29.8%

Velaro

20.0%

Reviewers' Industry

LivePerson Industry

Telecommunications

13.8%

Computer Software

10.3%

Retail

8.6%

Philanthropy

5.2%

Outsourcing/Offshoring

5.2%

Other

56.9%

Velaro Industry

Marketing and Advertising

12.5%

Telecommunications

6.3%

Mining & Metals

6.3%

Insurance

6.3%

Information Technology and Services

6.3%

Other

62.5%

Reviews

Administrator in Computer Software

I love the reporting. You can report on everything from the time an agent is online to the amount of time a particular skill is available. You can do individual reports on a single agent as well. There's so much information. I love that there are different...

Administrator in E-Learning

The staff are willing to help out and can respond very quickly to requests.

Administrator in Printing

Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...

User in Computer Software

Some features and customizations can seem overwhelming, which requires some training.

Top Alternatives

LivePerson Alternatives

Velaro Alternatives

Discussions

LivePerson Discussions

how to use canned responses in LIveEngage if the hot keys combination is not working

1 comment

I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more