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Compare LivePerson and Velaro

See this
side-by-side comparison of LivePerson vs. Velaro
based on preference data from user reviews. LivePerson rates 3.6/5 stars with 59 reviews. By contrast, Velaro rates 4.2/5 stars with 17 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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LivePerson
LivePerson
(59)
3.6 out of 5
LivePerson
Answer a few questions to help the LivePerson community
Have you used LivePerson before?
Yes
Velaro
Velaro
(17)
4.2 out of 5
Velaro
Answer a few questions to help the Velaro community
Have you used Velaro before?
Yes
Star Rating
LivePerson
LivePerson
Market Segments
LivePerson
LivePerson
Mid-Market (43.9% of reviews)
Velaro
Velaro
Mid-Market (73.3% of reviews)
Entry Level Price
LivePerson
LivePerson
Contact Us
Velaro
Velaro
Contact Vendor for Pricing

LivePerson vs Velaro

When assessing the two solutions, reviewers found Velaro easier to use, set up, and administer. Reviewers also preferred doing business with Velaro overall.

  • Reviewers felt that Velaro meets the needs of their business better than LivePerson.
  • When comparing quality of ongoing product support, reviewers felt that Velaro is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Velaro over LivePerson.
Categories
Shared Categories
LivePerson
LivePerson
Velaro
Velaro
LivePerson and Velaro are categorized as Live Chat
Unique Categories
Velaro
Velaro has no unique categories
Pricing
LivePerson
LivePerson Pricing
Custom packaging and pricing based on messaging channels and scope of automation
Contact Us
Free Trial
Velaro
Velaro Pricing
Enterprise Omni
Contact Vendor for Pricing
Smart Business
$99.95/mo/agent
Business Basic
$29.95/mo/agent
Free Trial Unavailable
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Ratings
Meets Requirements
LivePerson
LivePerson
7.8
Responses: 56
Velaro
Velaro
8.7
Responses: 15
Ease of Use
LivePerson
LivePerson
7.6
Responses: 56
Velaro
Velaro
8.8
Responses: 15
Ease of Setup
LivePerson
LivePerson
6.7
Responses: 37
Velaro
Velaro
8.6
Responses: 12
Ease of Admin
LivePerson
LivePerson
6.9
Responses: 35
Velaro
Velaro
9.2
Responses: 12
Quality of Support
LivePerson
LivePerson
7.0
Responses: 54
Velaro
Velaro
8.9
Responses: 15
Ease of Doing Business With
LivePerson
LivePerson
6.7
Responses: 37
Velaro
Velaro
9.4
Responses: 12
Product Direction (% positive)
LivePerson
LivePerson
6.7
Responses: 53
Velaro
Velaro
7.7
Responses: 15
Features
Communication
Pop-up Chat
LivePerson
LivePerson
8.8
Responses: 16
Verified Feature
Velaro
Velaro
Not enough data available
Notifications
LivePerson
LivePerson
8.7
Responses: 17
Verified Feature
Velaro
Velaro
Not enough data available
Targeted Emails
LivePerson
LivePerson
7.2
Responses: 6
Velaro
Velaro
Not enough data available
In-App Messaging
LivePerson
LivePerson
7.7
Responses: 11
Verified Feature
Velaro
Velaro
Not enough data available
Co-Browsing
LivePerson
LivePerson
Not enough data available
Velaro
Velaro
Not enough data available
Internal Use
Customization
LivePerson
LivePerson
7.3
Responses: 16
Verified Feature
Velaro
Velaro
Not enough data available
Conversation Archiving
LivePerson
LivePerson
7.8
Responses: 9
Verified Feature
Velaro
Velaro
Not enough data available
Lead Development
LivePerson
LivePerson
8.9
Responses: 9
Verified Feature
Velaro
Velaro
Not enough data available
Knowledge Base
LivePerson
LivePerson
7.1
Responses: 8
Verified Feature
Velaro
Velaro
Not enough data available
Team Inbox
LivePerson
LivePerson
9.2
Responses: 10
Verified Feature
Velaro
Velaro
Not enough data available
Customer Profiles
LivePerson
LivePerson
8.2
Responses: 13
Verified Feature
Velaro
Velaro
Not enough data available
Reviewers' Company Size
Reviewers of both LivePerson and Velaro were most often representing companies in the Mid-Market segment.
Small-Business
(50 or fewer emp.)
LivePerson
LivePerson
26.3%
Velaro
Velaro
6.7%
Mid-Market
(51-1000 emp.)
LivePerson
LivePerson
43.9%
Velaro
Velaro
73.3%
Enterprise
(> 1000 emp.)
LivePerson
LivePerson
29.8%
Velaro
Velaro
20.0%
Reviewers' Industry
LivePerson
LivePerson Industry
Telecommunications
13.8%
Computer Software
10.3%
Retail
8.6%
Philanthropy
5.2%
Outsourcing/Offshoring
5.2%
Other
56.9%
Velaro
Velaro Industry
Marketing and Advertising
12.5%
Telecommunications
6.3%
Mining & Metals
6.3%
Insurance
6.3%
Information Technology and Services
6.3%
Other
62.5%
Reviews
Most Helpful Favorable Review
LivePerson
GC
Administrator in Computer Software

I love the reporting. You can report on everything from the time an agent is online to the amount of time a particular skill is available. You can do individual reports on a single agent as well. There's so much information. I love that there are different...

Velaro
GE
Administrator in E-Learning

The staff are willing to help out and can respond very quickly to requests.

Most Helpful Critical Review
LivePerson
G
Administrator in Printing

Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...

Velaro
GC
User in Computer Software

Some features and customizations can seem overwhelming, which requires some training.

Discussions
LivePerson
LivePerson Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
1 comment
Natalia C.
NC
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
Monty the Mongoose crying
LivePerson has no more discussions with answers
Velaro
Velaro Discussions
Monty the Mongoose crying
Velaro has no discussions with answers
Screenshots
Velaro
Velaro Screenshots
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