Compare LivePerson and Userlike
See this
side-by-side comparison of LivePerson vs. Userlike
based on preference data from user reviews. LivePerson rates 3.6/5 stars with 59 reviews. By contrast, Userlike rates 4.4/5 stars with 335 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 LivePerson |  Userlike | |
| Star Rating | LivePerson | Userlike |
| Market Segments | LivePerson Mid-Market (43.9% of reviews) | Userlike Small-Business (80.7% of reviews) |
| Entry Level Price | LivePerson Contact Us | Userlike Free |
LivePerson vs Userlike
When assessing the two solutions, reviewers found Userlike easier to use, set up, and administer. Reviewers also preferred doing business with Userlike overall.
- Reviewers felt that Userlike meets the needs of their business better than LivePerson.
- When comparing quality of ongoing product support, reviewers felt that Userlike is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Userlike over LivePerson.
Categories
Shared Categories
LivePerson and Userlike are categorized as Conversational Marketing, Live Chat, and Conversational Customer Engagement
Pricing
Custom packaging and pricing based on messaging channels and scope of automation
Contact Us
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Free Trial
Free
Free
Team
€90per month
Corporate
€290per month
Business
€720per month
Flex
ASK FOR QUOTE
Free Trial
Ratings
Meets Requirements
LivePerson
Responses: 56
Userlike
Responses: 273
Ease of Use
LivePerson
Responses: 56
Userlike
Responses: 274
Ease of Setup
LivePerson
Responses: 37
Userlike
Responses: 200
Ease of Admin
LivePerson
Responses: 35
Userlike
Responses: 203
Quality of Support
LivePerson
Responses: 54
Userlike
Responses: 230
Ease of Doing Business With
LivePerson
Responses: 37
Userlike
Responses: 183
Product Direction (% positive)
LivePerson
Responses: 53
Userlike
Responses: 267
Features
Messenger
Sequencing
LivePerson
Userlike
Responses: 6
Verified Feature
AI
LivePerson
Userlike
Live Chat
LivePerson
Userlike
Responses: 8
Verified Feature
Customization Interface
LivePerson
Userlike
Responses: 8
Verified Feature
Friendliness
Personalization
LivePerson
Userlike
Responses: 19
Concierge Case Manager
LivePerson
Userlike
Responses: 13
Seamless Escalation
LivePerson
Userlike
Responses: 16
Communication
Pop-up Chat
LivePerson
Responses: 16
Verified Feature
Userlike
Responses: 80
Verified Feature
Notifications
LivePerson
Responses: 17
Verified Feature
Userlike
Responses: 84
Verified Feature
Targeted Emails
LivePerson
Responses: 6
Userlike
Responses: 35
In-App Messaging
LivePerson
Responses: 11
Verified Feature
Userlike
Responses: 57
Verified Feature
Co-Browsing
LivePerson
Userlike
Responses: 14
Verified Feature
Channels
Social Media
LivePerson
Userlike
Website
LivePerson
Userlike
Responses: 8
Verified Feature
Text Message (SMS)
LivePerson
Userlike
Voice Assistants
LivePerson
Userlike
Other
LivePerson
Userlike
Unification
Simultaneous Multichannel
LivePerson
Userlike
Responses: 10
Transcripts
LivePerson
Userlike
Responses: 12
Multipurpose Engagement
LivePerson
Userlike
Responses: 10
Internal Use
Customization
LivePerson
Responses: 16
Verified Feature
Userlike
Responses: 74
Verified Feature
Conversation Archiving
LivePerson
Responses: 9
Verified Feature
Userlike
Responses: 64
Verified Feature
Lead Development
LivePerson
Responses: 9
Verified Feature
Userlike
Responses: 58
Verified Feature
Knowledge Base
LivePerson
Responses: 8
Verified Feature
Userlike
Responses: 60
Verified Feature
Team Inbox
LivePerson
Responses: 10
Verified Feature
Userlike
Responses: 59
Verified Feature
Customer Profiles
LivePerson
Responses: 13
Verified Feature
Userlike
Responses: 63
Verified Feature
Customers
Targeting
LivePerson
Userlike
Responses: 5
Verified Feature
Profiles
LivePerson
Userlike
Responses: 7
Verified Feature
Analytics
LivePerson
Userlike
Responses: 5
Verified Feature
Lead Gathering
LivePerson
Userlike
Responses: 6
Verified Feature
Sales Conversion
LivePerson
Userlike
Responses: 6
Reviewers' Company Size
Reviewers of LivePerson were most often representing companies in the Mid-Market segment, while reviewers for Userlike were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
LivePerson
Userlike
Mid-Market
(51-1000 emp.)
LivePerson
Userlike
Enterprise
(> 1000 emp.)
LivePerson
Userlike
Reviewers' Industry
Telecommunications
13.8%
Computer Software
10.3%
Retail
8.6%
Philanthropy
5.2%
Outsourcing/Offshoring
5.2%
Other
56.9%
Marketing and Advertising
9.2%
Information Technology and Services
8.9%
Computer Software
7.7%
Internet
7.4%
Retail
3.1%
Other
63.8%
Reviews
Most Helpful Favorable Review
Jenny P.
Administrator in Philanthropy
Canned responses are useful as well as the ability to "see" who is on what page of our website at any given point of time. The "Leave a Message" function is helpful for when a representative is unavailable on LivePerson.
J. Robert H.
Executive Sponsor in Sporting Goods
Here's the truth... go pull down features lists from any of the "big name" providers who bank on a corporate budget to put a dent in. Then go demo them... that's where you should stop and go signup for Userlike. We have used it for one day and have already...
Most Helpful Critical Review
Administrator in Printing
Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...
User in Retail
The Old Live Chat platform works better for our business than Unified Messaging. That being said, clients have issues getting the window to stay up, and also about 2/10 people can't figure out how to send the message. Needs a better send button. When they...
Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
1 comment
NC
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 comment
SM
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
Le temps de réponse peut-il être amélioré, entre la demande et la réception de la notification ?
1 comment
SM
Bonjour Samuel,
Le délai entre la réception de la demande et la réception de la notification est influencé par différents facteurs, tels que la connexion...Read more
Userlike has no more discussions with answers
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