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Compare LivePerson and Userlike

See this
side-by-side comparison of LivePerson vs. Userlike
based on preference data from user reviews. LivePerson rates 3.6/5 stars with 59 reviews. By contrast, Userlike rates 4.4/5 stars with 335 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
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LivePerson
LivePerson
(59)
3.6 out of 5
LivePerson
Answer a few questions to help the LivePerson community
Have you used LivePerson before?
Yes
Userlike
Userlike
(335)
4.4 out of 5
Userlike
Answer a few questions to help the Userlike community
Have you used Userlike before?
Yes
Star Rating
LivePerson
LivePerson
Userlike
Userlike
Market Segments
LivePerson
LivePerson
Mid-Market (43.9% of reviews)
Userlike
Userlike
Small-Business (80.7% of reviews)
Entry Level Price
LivePerson
LivePerson
Contact Us
Userlike
Userlike
Free

LivePerson vs Userlike

When assessing the two solutions, reviewers found Userlike easier to use, set up, and administer. Reviewers also preferred doing business with Userlike overall.

  • Reviewers felt that Userlike meets the needs of their business better than LivePerson.
  • When comparing quality of ongoing product support, reviewers felt that Userlike is the preferred option.
  • For feature updates and roadmaps, our reviewers preferred the direction of Userlike over LivePerson.
Categories
Shared Categories
LivePerson
LivePerson
Userlike
Userlike
LivePerson and Userlike are categorized as Conversational Marketing, Live Chat, and Conversational Customer Engagement
Unique Categories
LivePerson
LivePerson is categorized as Proactive Notification, Bot Platforms, and SAP App Center
Userlike
Userlike is categorized as Social Customer Service and Chatbots
Pricing
LivePerson
LivePerson Pricing
Custom packaging and pricing based on messaging channels and scope of automation
Contact Us
Free Trial
Userlike
Userlike Pricing
Free
Free
Team
€90per month
Corporate
€290per month
Business
€720per month
Flex
ASK FOR QUOTE
Free Trial
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Ratings
Meets Requirements
LivePerson
LivePerson
7.8
Responses: 56
Userlike
Userlike
8.5
Responses: 273
Ease of Use
LivePerson
LivePerson
7.6
Responses: 56
Userlike
Userlike
8.7
Responses: 274
Ease of Setup
LivePerson
LivePerson
6.7
Responses: 37
Userlike
Userlike
8.8
Responses: 200
Ease of Admin
LivePerson
LivePerson
6.9
Responses: 35
Userlike
Userlike
8.4
Responses: 203
Quality of Support
LivePerson
LivePerson
7.0
Responses: 54
Userlike
Userlike
8.6
Responses: 230
Ease of Doing Business With
LivePerson
LivePerson
6.7
Responses: 37
Userlike
Userlike
8.6
Responses: 183
Product Direction (% positive)
LivePerson
LivePerson
6.7
Responses: 53
Userlike
Userlike
9.0
Responses: 267
Features
Messenger
Sequencing
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
7.8
Responses: 6
Verified Feature
AI
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
Not enough data available
Live Chat
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
8.8
Responses: 8
Verified Feature
Customization Interface
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
8.3
Responses: 8
Verified Feature
Friendliness
Personalization
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
8.2
Responses: 19
Concierge Case Manager
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
7.8
Responses: 13
Seamless Escalation
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
7.9
Responses: 16
Communication
Pop-up Chat
LivePerson
LivePerson
8.8
Responses: 16
Verified Feature
Userlike
Userlike
8.6
Responses: 80
Verified Feature
Notifications
LivePerson
LivePerson
8.7
Responses: 17
Verified Feature
Userlike
Userlike
8.3
Responses: 84
Verified Feature
Targeted Emails
LivePerson
LivePerson
7.2
Responses: 6
Userlike
Userlike
8.2
Responses: 35
In-App Messaging
LivePerson
LivePerson
7.7
Responses: 11
Verified Feature
Userlike
Userlike
8.2
Responses: 57
Verified Feature
Co-Browsing
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
8.7
Responses: 14
Verified Feature
Channels
Social Media
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
Not enough data available
Website
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
8.5
Responses: 8
Verified Feature
Text Message (SMS)
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
Not enough data available
Voice Assistants
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
Not enough data available
Other
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
Not enough data available
Unification
Simultaneous Multichannel
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
7.7
Responses: 10
Transcripts
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
7.8
Responses: 12
Multipurpose Engagement
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
7.8
Responses: 10
Internal Use
Customization
LivePerson
LivePerson
7.3
Responses: 16
Verified Feature
Userlike
Userlike
8.1
Responses: 74
Verified Feature
Conversation Archiving
LivePerson
LivePerson
7.8
Responses: 9
Verified Feature
Userlike
Userlike
8.3
Responses: 64
Verified Feature
Lead Development
LivePerson
LivePerson
8.9
Responses: 9
Verified Feature
Userlike
Userlike
8.0
Responses: 58
Verified Feature
Knowledge Base
LivePerson
LivePerson
7.1
Responses: 8
Verified Feature
Userlike
Userlike
8.3
Responses: 60
Verified Feature
Team Inbox
LivePerson
LivePerson
9.2
Responses: 10
Verified Feature
Userlike
Userlike
8.2
Responses: 59
Verified Feature
Customer Profiles
LivePerson
LivePerson
8.2
Responses: 13
Verified Feature
Userlike
Userlike
8.1
Responses: 63
Verified Feature
Customers
Targeting
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
8.0
Responses: 5
Verified Feature
Profiles
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
7.4
Responses: 7
Verified Feature
Analytics
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
8.0
Responses: 5
Verified Feature
Lead Gathering
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
8.3
Responses: 6
Verified Feature
Sales Conversion
LivePerson
LivePerson
Not enough data available
Userlike
Userlike
7.5
Responses: 6
Reviewers' Company Size
Reviewers of LivePerson were most often representing companies in the Mid-Market segment, while reviewers for Userlike were more commonly in the Small-Business segment.
Small-Business
(50 or fewer emp.)
LivePerson
LivePerson
26.3%
Userlike
Userlike
80.7%
Mid-Market
(51-1000 emp.)
LivePerson
LivePerson
43.9%
Userlike
Userlike
14.4%
Enterprise
(> 1000 emp.)
LivePerson
LivePerson
29.8%
Userlike
Userlike
4.9%
Reviewers' Industry
LivePerson
LivePerson Industry
Telecommunications
13.8%
Computer Software
10.3%
Retail
8.6%
Philanthropy
5.2%
Outsourcing/Offshoring
5.2%
Other
56.9%
Userlike
Userlike Industry
Marketing and Advertising
9.2%
Information Technology and Services
8.9%
Computer Software
7.7%
Internet
7.4%
Retail
3.1%
Other
63.8%
Reviews
Most Helpful Favorable Review
LivePerson
Jenny P.
Administrator in Philanthropy

Canned responses are useful as well as the ability to "see" who is on what page of our website at any given point of time. The "Leave a Message" function is helpful for when a representative is unavailable on LivePerson.

Userlike
J. Robert H.
Executive Sponsor in Sporting Goods

Here's the truth... go pull down features lists from any of the "big name" providers who bank on a corporate budget to put a dent in. Then go demo them... that's where you should stop and go signup for Userlike. We have used it for one day and have already...

Most Helpful Critical Review
LivePerson
G
Administrator in Printing

Their software rarely works to do anything more complex than have a basic chat box. Their administrative software also has lots of bugs. Every time I chat with technical support to try and resolve these issues, they cut me off mid sentence to transfer me...

Userlike
G
User in Retail

The Old Live Chat platform works better for our business than Unified Messaging. That being said, clients have issues getting the window to stay up, and also about 2/10 people can't figure out how to send the message. Needs a better send button. When they...

Discussions
LivePerson
LivePerson Discussions
how to use canned responses in LIveEngage if the hot keys combination is not working
1 comment
Natalia C.
NC
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
Monty the Mongoose crying
LivePerson has no more discussions with answers
Userlike
Userlike Discussions
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 comment
Sezare Freta M.
SM
Hi Sezare, Thanks for reaching out! To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
Le temps de réponse peut-il être amélioré, entre la demande et la réception de la notification ?
1 comment
SM
Bonjour Samuel, Le délai entre la réception de la demande et la réception de la notification est influencé par différents facteurs, tels que la connexion...Read more
Monty the Mongoose crying
Userlike has no more discussions with answers
Screenshots
Downloads
LivePerson
LivePerson Downloads
No downloads provided
Userlike
Userlike Downloads
No downloads provided
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