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Compare Lime Connect (formerly Userlike) and LivePerson 
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At a Glance
Market Segments
Small-Business (79.6% of reviews)
Mid-Market (43.5% of reviews)
Entry-Level Pricing
€0.00
Contact Us
Lime Connect (formerly Userlike)
Star Rating
(453)4.4 out of 5
Market Segments
Small-Business (79.6% of reviews)
Pros & Cons
Entry-Level Pricing
€0.00
Browse all 4 pricing plansLivePerson
Star Rating
(198)4.3 out of 5
Market Segments
Mid-Market (43.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that LivePerson excels in its live chat functionality, scoring 8.5, which reviewers mention provides a seamless experience for real-time customer interactions. In contrast, Userlike also offers strong live chat features but scores slightly lower at 8.6, indicating a more refined experience.
- Reviewers mention that Userlike shines in ease of setup, with a score of 8.8, making it particularly appealing for small businesses looking for quick deployment. LivePerson, however, has a lower score of 7.9 in this area, suggesting a more complex setup process that may require additional resources.
- G2 users highlight Userlike's superior customer support, scoring 8.6 compared to LivePerson's 8.3. Reviewers say that Userlike's support team is responsive and helpful, which is crucial for businesses that rely heavily on customer engagement tools.
- Users on G2 report that LivePerson's AI capabilities, particularly in AI text generation, score impressively at 9.0, showcasing its advanced technology. However, Userlike's AI features, while competent, score lower at 8.3, indicating that LivePerson may offer more robust AI-driven solutions.
- Reviewers mention that Userlike's customization options for responses are highly rated at 8.8, allowing businesses to tailor interactions effectively. LivePerson, while also offering customization, scores slightly lower at 8.2, suggesting that Userlike may provide a more flexible approach to personalizing customer interactions.
- Users say that LivePerson's product direction is perceived as less favorable, with a score of 5.2, indicating concerns about future updates and improvements. In contrast, Userlike's product direction score of 8.9 suggests a more positive outlook, with reviewers expressing confidence in the platform's ongoing development and enhancements.
Pricing
Entry-Level Pricing
Lime Connect (formerly Userlike)
Free
€0.00
Simple chat setup for your website.
- 1 Widget
- 1 Seat
- All the core features:
LivePerson
Bronze
Contact Us
Boost agent efficiency with a messaging-first workspace
- Agent & Supervisor Experience: Includes multi-channel agent workspace, cobrowse, secure forms to optimize agent productivity and customer experience.
- Administrative Experience: Includes management console, campaign builder, and allow admins to create and manage users and skills.
- Communication Channels: Includes web, app, SMS, Email Connect, Whatsapp, Apple Messaging for Business, Messenger, Instagram, Google RCS Messaging, Google Business Messaging, Kakao Talk, Line, Viber, WeChat. X (former Twitter) is supported with additional fees. Includes LivePerson Connect to Messaging (C2M) which is an IVR deflection solution that lets brands move voice calls to messages through the Conversational Cloud platform.
Free Trial
Lime Connect (formerly Userlike)
Free Trial is available
LivePerson
No trial information availableRatings
Meets Requirements
8.5
347
8.6
163
Ease of Use
8.7
348
8.4
166
Ease of Setup
8.8
261
8.1
94
Ease of Admin
8.5
266
8.2
77
Quality of Support
8.6
285
8.4
163
Has the product been a good partner in doing business?
8.6
235
8.1
79
Product Direction (% positive)
8.9
328
5.7
160
Features by Category
Messenger
Feature Not Available
Not enough data
7.2
9
Not enough data
8.5
17
|
Verified
Not enough data
8.2
15
Not enough data
Channels
8.1
6
Not enough data
8.3
17
|
Verified
Not enough data
7.5
6
Not enough data
Feature Not Available
Not enough data
6.7
7
Not enough data
Customers
Feature Not Available
Not enough data
7.4
13
|
Verified
Not enough data
7.6
12
|
Verified
Not enough data
8.1
13
|
Verified
Not enough data
Feature Not Available
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Call Analytics
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
9.2
6
Not enough data
9.2
6
Agent Performance Management
Not enough data
9.2
6
Not enough data
9.2
6
Not enough data
8.6
6
Generative AI
Not enough data
9.3
5
Agentic AI - Conversation Intelligence
Not enough data
9.0
5
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Responses
Not enough data
8.1
56
Not enough data
8.2
60
Not enough data
8.3
61
Automation - AI Agents
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.0
5
Platform
Not enough data
8.7
57
Not enough data
8.8
25
Not enough data
8.2
58
Autonomy - AI Agents
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
9.3
5
Generative AI
Not enough data
9.0
7
Not enough data
9.0
7
Responses
8.2
17
8.9
14
8.1
16
8.7
15
8.3
16
9.0
17
8.2
16
8.7
14
Feature Not Available
8.8
11
Platform
8.8
18
9.2
15
8.3
17
9.0
14
8.2
16
8.8
16
8.2
16
8.3
15
Feature Not Available
8.7
13
8.0
16
9.1
13
7.9
18
8.7
13
Generative AI
Not enough data
8.7
10
Not enough data
9.0
10
Conversational Platform
Feature Not Available
6.9
19
7.8
25
8.2
19
Feature Not Available
8.2
16
8.0
17
8.5
19
Support Automation
7.9
28
8.0
18
Feature Not Available
8.1
19
8.0
26
8.7
20
7.8
15
8.0
20
Generative AI
7.7
5
8.3
10
7.3
5
8.7
10
Customer Support
Not enough data
8.8
12
Not enough data
9.0
10
Not enough data
8.8
12
Automation
Not enough data
9.2
11
Not enough data
8.8
12
Not enough data
8.6
12
Artificial Intelligence
Not enough data
8.5
13
Not enough data
8.9
12
Not enough data
8.8
13
Generative AI
Not enough data
9.2
10
Not enough data
9.3
10
Agentic AI - Bot Platforms
Not enough data
9.3
5
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Not enough data
9.3
5
Generative AI
Not enough data
8.5
9
Not enough data
9.1
9
Not enough data
8.9
9
Communication
8.6
120
|
Verified
9.0
35
|
Verified
8.2
124
|
Verified
8.8
34
|
Verified
8.2
57
7.7
19
Feature Not Available
8.6
27
|
Verified
8.5
35
|
Verified
8.4
15
|
Verified
Internal Use
8.2
112
|
Verified
7.8
31
|
Verified
8.3
94
|
Verified
8.3
26
|
Verified
8.1
84
|
Verified
8.6
22
|
Verified
8.3
89
|
Verified
8.0
27
|
Verified
8.2
88
|
Verified
8.8
23
|
Verified
8.2
92
|
Verified
7.8
29
|
Verified
Generative AI
Not enough data
8.3
5
Self-Service Experience
Not enough data
8.4
17
Not enough data
8.2
10
Not enough data
7.8
9
Not enough data
8.3
12
Not enough data
7.9
13
Self-Service Platform
Not enough data
8.1
13
Not enough data
8.3
13
Not enough data
8.5
13
Not enough data
8.5
10
Agentic AI - Customer Self-Service
Not enough data
7.7
5
Not enough data
8.3
5
Not enough data
7.7
5
Not enough data
8.0
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
8.3
5
Generative AI
Not enough data
8.3(won by default)
6
Not enough data
8.1(won by default)
6
Process
Feature Not Available
8.1(won by default)
6
Feature Not Available
7.9(won by default)
8
8.1(won by 0.2)
13
7.9
7
Channels
Feature Not Available
7.7(won by default)
8
7.3
14
8.3(won by 1.0)
9
8.6(won by 0.3)
27
8.3
7
8.6(won by 0.5)
7
8.1
7
8.3(tied score)
20
8.3(tied score)
7
Insight
7.9
14
8.3(won by 0.4)
7
7.7
16
7.9(won by 0.2)
8
Feature Not Available
8.1(won by default)
8
Feature Not Available
8.3(won by default)
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Outbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Inbound Sales
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Ticket Management - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
IT Support Automation - AI IT Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Voice Recognition - AI Voice Assistants
Not enough data
Not enough data
Speech Synthesis - AI Voice Assistants
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security and privacy - AI Voice Assistants
Not enough data
Not enough data
Compatibility - AI Voice Assistants
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.4
8
Not enough data
9.4
8
Not enough data
9.5
10
Not enough data
9.4
8
Not enough data
9.4
8
Customer Interaction Automation - AI Customer Support Agents
Not enough data
9.6
8
Not enough data
9.4
9
Not enough data
9.4
8
Not enough data
9.6
9
Automation
Not enough data
9.7
10
Not enough data
9.5
10
Not enough data
9.4
8
Autonomy
Not enough data
9.4
8
Not enough data
9.6
8
Not enough data
9.6
8
Not enough data
9.6
8
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Lime Connect (formerly Userlike) and LivePerson are categorized as Conversational Support, Conversational Marketing, Chatbots, Social Customer Service, and Live Chat
Unique Categories
Lime Connect (formerly Userlike) is categorized as WhatsApp Marketing
LivePerson is categorized as AI Agents For Business Operations, Conversational Commerce Platforms, AI IT Agents, AI SDRs, AI Customer Support Agents, Customer Service Automation, Digital Customer Service Platforms, Conversation Intelligence, Bot Platforms, Customer Self-Service, SAP Store, and AI Voice Assistants
Reviews
Reviewers' Company Size
Lime Connect (formerly Userlike)
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LivePerson
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
7.7%
Marketing and Advertising
7.5%
Information Technology and Services
7.5%
Internet
6.6%
Leisure, Travel & Tourism
3.4%
Other
67.3%
Internet
15.2%
Retail
14.6%
Telecommunications
7.9%
Information Technology and Services
6.2%
Computer Software
5.1%
Other
51.1%
Alternatives
Discussions
Hoow can i use the link in my buttons? I need to shift it elsewhere on my website..
1 Comment
PV
Hi Sezare,
Thanks for reaching out!
To move the chat button, you can use the position and offset function in the widget editor. You can enter the...Read more
Can the response time be improved between the request and the receipt of the notification?
1 Comment
PV
Hello Samuel,
The time between receiving the request and receiving the notification is influenced by various factors, such as the Internet connection and...Read more
how to use canned responses in LIveEngage if the hot keys combination is not working
2 Comments
MJ
I don't know but for a work around I would think using a word doc or PDF with the canned responses on them that you could copy and paste till liveengagr...Read more
LivePerson has no more discussions with answers
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