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Compare LiveChat and MyAlice 
Featured Products
At a Glance
Market Segments
Small-Business (44.7% of reviews)
Small-Business (100.0% of reviews)
Entry-Level Pricing
$19.00 100 Visitors Per Month
No pricing available
LiveChat
Star Rating
(775)4.5 out of 5
Market Segments
Small-Business (44.7% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plansMyAlice
Star Rating
(28)4.5 out of 5
Market Segments
Small-Business (100.0% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about MyAliceLiveChat vs MyAlice
When assessing the two solutions, reviewers found MyAlice easier to use, set up, and administer. Reviewers also preferred doing business with MyAlice overall.
- LiveChat and MyAlice both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that MyAlice is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of MyAlice over LiveChat.
Pricing
Entry-Level Pricing
LiveChat
Starter
$19.00
100 Visitors Per Month
Small business
- Text Intelligence
- Track up to 100 visitors
- 1 recurring campaign
MyAlice
No pricing availableFree Trial
LiveChat
Free Trial is available
MyAlice
No trial information availableRatings
Meets Requirements
9.1
691
9.1
15
Ease of Use
9.3
690
9.4
15
Ease of Setup
9.0
271
9.2
13
Ease of Admin
9.1
263
9.4
13
Quality of Support
9.1
640
9.3
15
Has the product been a good partner in doing business?
9.0
255
9.5
13
Product Direction (% positive)
8.3
684
10.0
12
Features by Category
Ticket and Case Management
9.2
248
Not enough data
9.1
245
Not enough data
9.0
238
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Not enough data
Generative AI
6.4
6
Not enough data
7.2
6
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
267
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Not enough data
Platform
9.1
80
|
Verified
Not enough data
8.4
279
|
Verified
9.2
6
9.2
86
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
8.9
212
|
Verified
Not enough data
9.1
216
|
Verified
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Visitor Behavior
Not enough data
7.6
7
Not enough data
8.1
7
Not enough data
9.5
7
Templates
Not enough data
Not enough data
Not enough data
8.3
7
Not enough data
8.3
6
Personalization
Not enough data
9.3
7
Not enough data
9.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.0
5
Multichannel
Not enough data
9.0
7
Not enough data
Not enough data
Not enough data
9.0
5
Administration
Not enough data
Not enough data
Not enough data
9.4
6
Not enough data
9.5
7
Not enough data
8.6
7
Agentic AI - E-Commerce Personalization
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Design
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Engagement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Social Shopping
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.4
9
Not enough data
7.5
8
Not enough data
Feature Not Available
Not enough data
Communication
9.1
320
|
Verified
9.4
9
8.9
325
|
Verified
9.2
8
8.4
221
8.3
5
8.8
269
|
Verified
9.2
11
8.3
30
Not enough data
Internal Use
8.4
279
|
Verified
9.2
6
8.8
301
|
Verified
9.3
7
8.6
251
|
Verified
9.0
7
8.6
257
|
Verified
Not enough data
8.6
243
|
Verified
9.0
8
8.4
249
|
Verified
8.9
6
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Insight
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveChat and MyAlice are categorized as Live Chat
Unique Categories
LiveChat is categorized as Chatbots, Help Desk, Conversational Marketing, Conversational Support, Customer Self-Service, Customer Service Automation, and Conversational Commerce Platforms
MyAlice is categorized as Social Commerce Platforms, Customer Communications Management, E-Commerce Personalization, and Social Customer Service
Reviews
Reviewers' Company Size
LiveChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
MyAlice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.0%
Financial Services
4.0%
Internet
3.8%
Other
68.7%
Retail
28.6%
Marketing and Advertising
14.3%
Apparel & Fashion
14.3%
Consumer Goods
10.7%
Education Management
7.1%
Other
25.0%
Alternatives
Discussions
Can one user respond to multiple chats concurrently?
3 Comments
BM
Yes. 1-10-100. Easy to switch between themRead more
How does LiveChat work when no one is available?
3 Comments
AB
A small box will still be visible on your website, and (depending on your settings) it can say "Sorry you missed us, leave us a message" or "no agent are...Read more
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I now have questions on the reason why churches now say that baptism in not necessary for salvation when it says that Baptism now saves us in 1 Peter 3:21....Read more
how can i use webhook like (zapier, pabbly) with myalice ?
1 Comment
AK
They do have API and documentation available. But I have never used it with Pabbly. Last I remember in March 2022 they said they don't support Pabbly or any...Read more
MyAlice has no more discussions with answers
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