Compare LiveAgent vs Vision Helpdesk

See this
comparison of LiveAgent vs. Vision Helpdesk
based on data from user reviews. LiveAgent rates 4.5/5 stars with 997 reviews. Vision Helpdesk rates 4.7/5 stars with 49 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Ticket
$15/month
User Seat
Starter Help Desk
$12
per staff per mo billed annually
 
All-inclusive
$39/month
User Seat
Pro Help Desk Software
$20
per staff per mo billed annually
 
Ticket+Chat
$29/month
User Seat
Satellite Desk
$24
per staff per mo billed annually
 
Pro Service Desk
$32
per staff per mo billed annually
 
Ent Service Desk
$48
per staff per mo billed annually
 
Free Trial
Free Trial
LiveAgent
Ticket
$15/monthUser Seat
All-inclusive
$39/monthUser Seat
Ticket+Chat
$29/monthUser Seat
Free Trial
Vision Helpdesk
Starter Help Desk
$12per staff per mo billed annually
Pro Help Desk Software
$20per staff per mo billed annually
Satellite Desk
$24per staff per mo billed annually
Pro Service Desk
$32per staff per mo billed annually
Ent Service Desk
$48per staff per mo billed annually
Free Trial

Ratings

Meets Requirements
Meets Requirements
8.8
9.3
Ease of Use
Ease of Use
9.0
9.0
Ease of Setup
Ease of Setup
8.7
8.8
Ease of Admin
Ease of Admin
8.9
9.2
Quality of Support
Quality of Support
9.1
9.6
Ease of Doing Business With
Ease of Doing Business With
9.1
9.6
Product Direction (% positive)
Product Direction (% positive)
9.0
9.5
Meets Requirements
LiveAgent
8.8
Vision Helpdesk
9.3
Ease of Use
LiveAgent
9.0
Vision Helpdesk
9.0
Ease of Setup
LiveAgent
8.7
Vision Helpdesk
8.8
Ease of Admin
LiveAgent
8.9
Vision Helpdesk
9.2
Quality of Support
LiveAgent
9.1
Vision Helpdesk
9.6
Ease of Doing Business With
LiveAgent
9.1
Vision Helpdesk
9.6
Product Direction (% positive)
LiveAgent
9.0
Vision Helpdesk
9.5

Features

Ticket and Case Management
Ticket creation user experience
LiveAgent
9.0
Vision Helpdesk
9.5
Ticket response user experience
LiveAgent
9.0
Vision Helpdesk
9.2
Workflow
LiveAgent
8.7
Vision Helpdesk
8.9
Response Automation
LiveAgent
8.7
Vision Helpdesk
9.1
SLA Management
LiveAgent
8.6
Vision Helpdesk
9.2
Attachments/Screencasts
LiveAgent
8.7
Vision Helpdesk
9.1
Ticket Collaboration
LiveAgent
8.9
Vision Helpdesk
8.8
Knowledge Share
Knowledge Base
LiveAgent
9.1
Vision Helpdesk
9.4
Searchable Articles
LiveAgent
9.0
Vision Helpdesk
9.2
Community Forums
LiveAgent
9.0
Vision Helpdesk
8.5
Interactive FAQs & Forums
LiveAgent
9.0
Vision Helpdesk
8.8
Interaction
Web Portals
LiveAgent
9.1
Vision Helpdesk
9.2
Forum to Reponse
LiveAgent
9.1
Vision Helpdesk
9.4
Tickets and Tagging
LiveAgent
9.3
Vision Helpdesk
9.2
Live Chat
LiveAgent
9.4
Vision Helpdesk
7.9
Communication Channels
Customer Portal
LiveAgent
8.7
Vision Helpdesk
9.3
Email to Case
LiveAgent
9.1
Vision Helpdesk
9.4
Chat/Live Support
LiveAgent
9.1
Vision Helpdesk
8.4
Social Integration
LiveAgent
8.6
Vision Helpdesk
9.2
Call Center
Make, Receive, and Record Calls
LiveAgent
8.7
Vision Helpdesk
8.7
Customer and Contacts Database
LiveAgent
8.6
Vision Helpdesk
8.4
Products and Version Tracking
LiveAgent
8.8
Vision Helpdesk
9.0
Call Scripting
LiveAgent
8.8
Vision Helpdesk
9.3
Interactive Voice Response (IVR)
LiveAgent
8.7
Vision Helpdesk
9.2
Self Service/Community
Forums
LiveAgent
8.7
Vision Helpdesk
8.8
Knowledge Base
LiveAgent
8.6
Vision Helpdesk
9.3
Ideas/Feedback
LiveAgent
8.8
Vision Helpdesk
9.1
Q&A
LiveAgent
8.8
Vision Helpdesk
9.4
Reporting & Analytics
Social Monitoring
LiveAgent
8.6
Vision Helpdesk
Not enough data available
Reporting
LiveAgent
8.6
Vision Helpdesk
8.9
Dashboards
LiveAgent
8.8
Vision Helpdesk
9.1
Platform
Mobile User Support
LiveAgent
8.0
Vision Helpdesk
8.9
ITIL Compliance
LiveAgent
8.7
Vision Helpdesk
9.2
Customization
LiveAgent
8.5
Vision Helpdesk
8.1
User, Role, and Access Management
LiveAgent
8.7
Vision Helpdesk
9.0
Internationalization
LiveAgent
8.7
Vision Helpdesk
8.7
Performance & Reliability
LiveAgent
9.0
Vision Helpdesk
9.2
Integration APIs
LiveAgent
8.5
Vision Helpdesk
8.8

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
62.1%
59.2%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
24.6%
30.6%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
13.3%
10.2%
LiveAgent
Small-Business
62.1%
Mid-Market
24.6%
Enterprise
13.3%
Vision Helpdesk
Small-Business
59.2%
Mid-Market
30.6%
Enterprise
10.2%

Reviewers' Industry

 
Information Technology and Services
12.5%
Non-Profit Organization Management
25.0%
 
Computer Software
7.4%
Internet
13.3%
 
Internet
5.5%
Information Technology and Services
13.3%
 
Retail
4.5%
Individual & Family Services
5.0%
 
Marketing and Advertising
4.1%
Education Management
5.0%
 
Other
66.0%
Other
38.3%
LiveAgent
Information Technology and Services
12.5%
Computer Software
7.4%
Internet
5.5%
Retail
4.5%
Marketing and Advertising
4.1%
Other
66.0%
Vision Helpdesk
Non-Profit Organization Management
25.0%
Internet
13.3%
Information Technology and Services
13.3%
Individual & Family Services
5.0%
Education Management
5.0%
Other
38.3%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

G2 User

Everything was a bit slow and buggy at times.

 
LiveAgent
Most Helpful Favorable Review
Herby O.
Administrator in Philanthropy

LiveAgent is in my opinion, the most comprehensive help desk solution available. Obviously it makes sense to manage support from the Cloud. More importantly, it must be in the right place in that cloud. Quality Unit has done their homework well... and...

Most Helpful Critical Review
G2 User in Environmental Services

I dislike the fact that the system does not have some of the most basic features such as spell check. You also cannot respond to internal transfers very easily. I have to switch to a completely different platform for any questions I may need to ask when I...

Vision Helpdesk
Most Helpful Favorable Review
William D.
Administrator in Information Technology and Services

Vision Helpdesk provides an intuitive, fully featured Helpdesk platform. After investigating several other platforms, Vision Helpdesk seems to offer the best price-to-features ratio for our needs (a significant benefit is the fully responsive interface)....

Most Helpful Critical Review
G2 User

Everything was a bit slow and buggy at times.

Screenshots

 
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Videos

 

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

No videos provided
LiveAgent

Customer support made easy with LiveAgent. See how LiveAgent can help your business in 1 minute.

Vision Helpdesk
No videos provided

Downloads

 No downloads provided
LiveAgent
Vision Helpdesk
No downloads provided
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