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Compare LiveAgent and Vision Helpdesk 
At a Glance
Market Segments
Small-Business (67.3% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
$12.00 1 Per Staff Per Month
LiveAgent
Star Rating
(1,531)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansVision Helpdesk
Star Rating
(95)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
$12.00 1 Per Staff Per Month
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Vision Helpdesk excels in user-friendliness, with a clean interface and well-organized features that simplify ticket management. Users appreciate its ability to manage multiple brands effectively, making it a great value for small businesses seeking efficient customer support solutions.
- Users say that LiveAgent stands out for its real-time sales and customer support capabilities, particularly with features like automated triggers that proactively engage website visitors. This functionality enhances the online shopping experience, which is a significant advantage for e-commerce businesses.
- According to verified reviews, Vision Helpdesk's support quality is highly praised, with users noting the responsiveness and attentiveness of the support team. This level of service contributes to a positive overall experience, especially for businesses that require reliable assistance.
- Reviewers mention that LiveAgent effectively unifies various customer communication channels, including emails, calls, and social media. This integration streamlines customer service processes, allowing teams to respond to support requests from a single, easy-to-use system, which enhances overall service delivery.
- G2 reviewers highlight that while Vision Helpdesk has a smaller market presence, it still receives high ratings for its automation features and API access, which are considered "killer features" by users. This makes it a strong contender for businesses looking to optimize their support workflows.
- Users report that LiveAgent, despite its slightly higher entry-level price, offers a robust set of features that justify the cost, particularly for businesses that prioritize comprehensive customer service solutions. The ability to streamline operations and improve customer experiences is a key selling point for many users.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
Vision Helpdesk
Starter Help Desk - SaaS License
$12.00
1 Per Staff Per Month
Download Recurring License will cost $8 per staff per month billed annually.
Download One Time License will cost $200 per staff one time
- Multi Channel Help desk
- Ticket Management
- Knowledgebase Management
Free Trial
LiveAgent
Free Trial is available
Vision Helpdesk
Free Trial is available
Ratings
Meets Requirements
8.9
1,294
9.2
88
Ease of Use
8.9
1,299
9.0
88
Ease of Setup
8.7
862
8.7
82
Ease of Admin
8.9
845
9.1
74
Quality of Support
9.1
1,233
9.4
86
Has the product been a good partner in doing business?
9.1
821
9.5
73
Product Direction (% positive)
8.9
1,258
9.3
83
Features by Category
Ticket and Case Management
9.0
777
|
Verified
9.4
69
|
Verified
9.0
775
|
Verified
9.2
68
|
Verified
8.7
756
|
Verified
8.9
65
|
Verified
8.8
712
|
Verified
9.2
62
8.6
573
|
Verified
8.8
56
|
Verified
8.7
701
|
Verified
9.0
64
|
Verified
8.9
715
|
Verified
8.8
61
|
Verified
8.6
442
|
Verified
8.7
38
|
Verified
Generative AI
8.2
30
Not enough data
8.1
30
Not enough data
Agentic AI - Help Desk
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Communication Channels
8.7
652
|
Verified
9.2
66
|
Verified
9.0
715
|
Verified
9.3
61
|
Verified
9.1
694
|
Verified
8.7
38
8.6
537
|
Verified
8.9
39
|
Verified
8.7
379
|
Verified
8.3
27
|
Verified
Platform
7.9
413
|
Verified
8.7
49
|
Verified
8.4
664
|
Verified
8.4
57
|
Verified
8.7
526
|
Verified
9.1
57
|
Verified
8.6
377
|
Verified
8.8
40
|
Verified
8.5
647
|
Verified
8.7
56
|
Verified
8.8
694
|
Verified
9.1
58
|
Verified
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Platform
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.3
6
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
22
Not enough data
8.0
23
Not enough data
7.7
22
Not enough data
Communication
9.3
485
|
Verified
9.2
11
9.0
489
|
Verified
9.1
11
8.9
376
|
Verified
8.8
11
9.0
374
|
Verified
9.1
11
8.8
61
8.8
11
Internal Use
8.4
664
|
Verified
8.4
57
|
Verified
9.1
422
|
Verified
8.6
11
8.5
55
9.1
11
8.9
403
|
Verified
9.2
11
9.1
384
|
Verified
9.4
11
8.9
382
|
Verified
8.9
11
Generative AI
7.8
17
Not enough data
Self-Service Experience
9.1
322
9.4
24
8.9
305
9.2
24
8.9
273
9.1
22
8.1
41
9.1
15
8.3
45
9.5
16
Self-Service Platform
8.6
45
9.7
15
8.3
46
9.5
16
7.4
41
Feature Not Available
8.7
43
9.5
16
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Not enough data
Process
9.0(won by default)
56
Not enough data
9.3(won by default)
252
Not enough data
9.1(won by default)
196
Not enough data
Channels
9.3(won by default)
248
Not enough data
9.0(won by default)
232
Not enough data
9.3(won by default)
249
Not enough data
9.1(won by default)
186
Not enough data
Feature Not Available
Not enough data
Insight
9.0(won by default)
174
Not enough data
9.0(won by default)
222
Not enough data
9.2(won by default)
220
Not enough data
9.3(won by default)
225
Not enough data
Generative AI
8.0
14
Not enough data
7.6
14
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.6
22
Not enough data
8.4
22
Not enough data
9.0
25
Not enough data
8.6
21
Not enough data
8.5
18
Reporting
Not enough data
8.2
23
Not enough data
7.9
23
Not enough data
8.3
17
Access & Usability
Not enough data
7.9
18
Not enough data
8.7
22
Not enough data
8.6
15
Not enough data
8.7
18
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and Vision Helpdesk are categorized as Live Chat, Help Desk, and Customer Self-Service
Unique Categories
LiveAgent is categorized as Digital Customer Service Platforms, Feedback Analytics, Shared Inbox, Complaint Management, Customer Communications Management, Chatbots, Social Customer Service, Call Center Infrastructure (CCI), Enterprise Feedback Management, Contact Center, and AI Customer Support Agents
Vision Helpdesk is categorized as Service Desk
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Vision Helpdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Non-Profit Organization Management
18.3%
Information Technology and Services
9.7%
Internet
6.5%
Education Management
5.4%
Computer Software
5.4%
Other
54.8%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
How would you automate your current helpdesk system?
1 Comment
Official Response from Vision Helpdesk
Here is how it goes, In order to leverage the Automation and Workflow modules pls go through the webinar
https://www.youtube.com/watch?v=vdOJ_CH7glk...Read more
Vision Helpdesk has no more discussions with answers
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