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At a Glance
Market Segments
Small-Business (67.1% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
$29.00 1 agent / month
LiveAgent
Star Rating
(1,536)4.5 out of 5
Market Segments
Small-Business (67.1% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Free Trial is available
Browse all 5 pricing plansTeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that TeamSupport excels in ticket collaboration, with a score of 8.8, while LiveAgent also performs well at 8.9. Reviewers mention that TeamSupport's collaborative features allow for seamless communication among team members, enhancing the overall support experience.
- Reviewers mention that LiveAgent shines in multi-channel coverage, particularly in email and live chat, scoring 9.3 in both areas. Users on G2 highlight that the integration of these channels allows for a more cohesive customer interaction experience compared to TeamSupport's lower scores in the same categories.
- G2 users report that LiveAgent's quality of support is rated higher at 9.1 compared to TeamSupport's 8.9. Reviewers say that LiveAgent's support team is responsive and helpful, which is crucial for businesses needing immediate assistance.
- Users say that TeamSupport's entry-level price of $29.00 is higher than LiveAgent's starting price of $15.00, making LiveAgent a more budget-friendly option for small businesses. Reviewers mention that this pricing difference can significantly impact smaller teams looking for cost-effective solutions.
- Reviewers mention that LiveAgent's ease of use is rated slightly higher at 8.9 compared to TeamSupport's 8.8. Users report that the intuitive interface of LiveAgent makes it easier for new team members to get up to speed quickly.
- Users on G2 report that TeamSupport's ticket response user experience is rated at 8.8, while LiveAgent scores 9.0. Reviewers say that LiveAgent's streamlined ticketing process allows for faster resolutions, which is a critical factor for customer satisfaction.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
LiveAgent
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.9
1,300
8.7
800
Ease of Use
8.9
1,305
8.8
802
Ease of Setup
8.7
868
8.5
396
Ease of Admin
8.9
845
8.8
389
Quality of Support
9.1
1,239
8.9
724
Has the product been a good partner in doing business?
9.1
821
9.2
393
Product Direction (% positive)
8.9
1,264
8.9
797
Features by Category
Ticket and Case Management
9.0
779
|
Verified
9.0
467
|
Verified
9.0
777
|
Verified
8.8
465
|
Verified
8.7
758
|
Verified
8.6
444
|
Verified
8.8
714
|
Verified
8.5
417
|
Verified
8.6
575
|
Verified
8.4
327
|
Verified
8.7
703
|
Verified
8.7
449
|
Verified
8.9
717
|
Verified
8.8
445
|
Verified
8.6
444
|
Verified
8.7
351
|
Verified
Generative AI
8.3
32
7.7
26
8.2
32
7.9
26
Agentic AI - Help Desk
9.4
9
Not enough data
9.4
9
Not enough data
9.4
9
Not enough data
Communication Channels
8.7
654
|
Verified
8.6
358
|
Verified
9.1
717
|
Verified
8.9
418
|
Verified
9.1
696
|
Verified
8.4
261
|
Verified
8.6
539
|
Verified
8.3
203
|
Verified
8.7
381
|
Verified
8.5
118
|
Verified
Platform
7.9
413
|
Verified
7.6
154
|
Verified
8.4
664
|
Verified
8.4
281
|
Verified
8.7
526
|
Verified
8.7
217
|
Verified
8.6
377
|
Verified
8.4
157
|
Verified
8.5
647
|
Verified
8.4
378
|
Verified
8.8
694
|
Verified
8.6
388
|
Verified
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Platform
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.3
6
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.4
29
Not enough data
7.8
27
Not enough data
8.5
27
Not enough data
8.8
28
Support Automation
Not enough data
8.6
28
Not enough data
8.7
28
Not enough data
8.6
27
Not enough data
8.9
29
Generative AI
Not enough data
8.4
19
Not enough data
8.5
19
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
22
6.7
7
8.0
23
6.2
7
7.7
22
5.0
6
Communication
9.3
485
|
Verified
8.9
111
9.0
489
|
Verified
8.6
114
8.9
376
|
Verified
8.0
49
9.0
374
|
Verified
8.2
63
8.8
61
Feature Not Available
Internal Use
8.4
664
|
Verified
8.4
281
|
Verified
9.1
422
|
Verified
8.2
79
8.5
55
8.3
70
8.9
403
|
Verified
8.4
77
9.1
384
|
Verified
8.2
54
8.9
382
|
Verified
8.1
61
Generative AI
7.8
17
8.1
20
Self-Service Experience
9.1
322
8.5
168
8.9
305
8.5
159
8.9
273
7.9
117
8.1
41
7.9
45
8.3
45
8.9
48
Self-Service Platform
8.6
45
8.8
46
8.3
46
8.8
47
7.4
41
7.7
45
8.7
43
8.3
47
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Not enough data
Process
9.0(won by 0.9)
56
8.1
7
9.3(won by 0.5)
252
8.8
7
9.1(won by 1.2)
196
7.9
7
Channels
9.3(won by 1.4)
248
7.9
7
9.0(won by 1.6)
232
7.4
7
9.3(won by 1.2)
249
8.1
6
9.1(won by 1.0)
186
8.1
6
Feature Not Available
8.1(won by default)
7
Insight
9.0(won by 1.4)
174
7.6
7
9.0(won by 0.7)
222
8.3
7
9.2(won by 1.1)
220
8.1
7
9.3(won by 1.0)
225
8.3
7
Generative AI
8.0
14
8.6
11
7.6
14
8.3
11
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Knowledge Base
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and TeamSupport are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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