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Compare LiveAgent and TeamSupport 
At a Glance
Market Segments
Small-Business (67.3% of reviews)
Mid-Market (45.5% of reviews)
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
$29.00 1 agent / month
LiveAgent
Star Rating
(1,531)4.5 out of 5
Market Segments
Small-Business (67.3% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $15.00 1 agent / Per Month
Browse all 5 pricing plansTeamSupport
Star Rating
(885)4.4 out of 5
Market Segments
Mid-Market (45.5% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 1 agent / month
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that TeamSupport excels in ticket management, with users praising its automated and centralized system that enhances cross-team collaboration. This feature is particularly beneficial for businesses handling B2B issues, as it provides powerful internal visibility.
- Users say LiveAgent stands out for its real-time customer support capabilities, especially through its live chat feature. Reviewers highlight how automated triggers can proactively engage website visitors, significantly improving the online shopping experience.
- According to verified reviews, TeamSupport is recognized for its ease of use, with many users appreciating its intuitive interface that simplifies technical support tasks. This has led to a more efficient management of customer inquiries.
- Reviewers mention that LiveAgent offers a more comprehensive approach to unifying customer communication, integrating emails, calls, and social media into one platform. This holistic view allows teams to respond more effectively to customer needs.
- G2 reviewers highlight that while TeamSupport has a strong focus on internal processes, it may not be as robust in external communication channels compared to LiveAgent, which excels in email and social media integration, receiving higher ratings in these areas.
- Users report that LiveAgent's customer support quality is notably high, with a score reflecting its responsiveness and helpfulness. This has led to a more satisfying experience for users, as they feel supported throughout their customer service journey.
Pricing
Entry-Level Pricing
LiveAgent
Small
Starting at $15.00
1 agent / Per Month
E-mail support - Ticketing,
Contact forms,
Forum & Knowledge base,
iPhone/Android app
- Unlimited ticket history
- Unlimited email addresses
- Advanced reporting
TeamSupport
Chat Support
$29.00
1 agent / month
For better conversational experiences
- Omni-Channel Conversation Management
- Advanced Routing
- Custom Branded Experiences
Free Trial
LiveAgent
Free Trial is available
TeamSupport
Free Trial is available
Ratings
Meets Requirements
8.9
1,294
8.7
800
Ease of Use
8.9
1,299
8.8
802
Ease of Setup
8.7
862
8.5
396
Ease of Admin
8.9
845
8.8
389
Quality of Support
9.1
1,233
8.9
724
Has the product been a good partner in doing business?
9.1
821
9.2
393
Product Direction (% positive)
8.9
1,258
8.9
797
Features by Category
Ticket and Case Management
9.0
777
|
Verified
9.0
467
|
Verified
9.0
775
|
Verified
8.8
465
|
Verified
8.7
756
|
Verified
8.6
444
|
Verified
8.8
712
|
Verified
8.5
417
|
Verified
8.6
573
|
Verified
8.4
327
|
Verified
8.7
701
|
Verified
8.7
449
|
Verified
8.9
715
|
Verified
8.8
445
|
Verified
8.6
442
|
Verified
8.7
351
|
Verified
Generative AI
8.2
30
7.7
26
8.1
30
7.9
26
Agentic AI - Help Desk
9.3
7
Not enough data
9.3
7
Not enough data
9.3
7
Not enough data
Communication Channels
8.7
652
|
Verified
8.6
358
|
Verified
9.0
715
|
Verified
8.9
418
|
Verified
9.1
694
|
Verified
8.4
261
|
Verified
8.6
537
|
Verified
8.3
203
|
Verified
8.7
379
|
Verified
8.5
118
|
Verified
Platform
7.9
413
|
Verified
7.6
154
|
Verified
8.4
664
|
Verified
8.4
281
|
Verified
8.7
526
|
Verified
8.7
217
|
Verified
8.6
377
|
Verified
8.4
157
|
Verified
8.5
647
|
Verified
8.4
378
|
Verified
8.8
694
|
Verified
8.6
388
|
Verified
Channels
8.7
5
Not enough data
8.3
5
Not enough data
8.3
5
Not enough data
Design
8.0
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.7
5
Not enough data
8.3
5
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Usability
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reporting
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Channels
8.8
7
Not enough data
8.1
7
Not enough data
9.3
7
Not enough data
5.7
7
Not enough data
8.8
7
Not enough data
Generative AI
Not enough data
Not enough data
Functions
9.0
7
Not enough data
8.8
7
Not enough data
8.1
7
Not enough data
6.3
5
Not enough data
5.8
6
Not enough data
8.1
6
Not enough data
7.4
7
Not enough data
8.3
7
Not enough data
Agentic AI - Contact Center
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
9.3
5
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
Responses
8.3
6
Not enough data
8.6
6
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
8.3
5
Not enough data
Platform
9.4
6
Not enough data
9.4
6
Not enough data
8.9
6
Not enough data
8.6
6
Not enough data
Not enough data
Not enough data
8.9
6
Not enough data
8.9
6
Not enough data
Generative AI
8.1
6
Not enough data
8.3
6
Not enough data
Feedback Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Sources
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Platform
Not enough data
8.4
29
Not enough data
7.8
27
Not enough data
8.5
27
Not enough data
8.8
28
Support Automation
Not enough data
8.6
28
Not enough data
8.7
28
Not enough data
8.6
27
Not enough data
8.9
29
Generative AI
Not enough data
8.4
19
Not enough data
8.5
19
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Workforce Management
Not enough data
Not enough data
Not enough data
Not enough data
Call Center Infrastructure (CCI)
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administrative
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
8.6
22
6.7
7
8.0
23
6.2
7
7.7
22
5.0
6
Communication
9.3
485
|
Verified
8.9
111
9.0
489
|
Verified
8.6
114
8.9
376
|
Verified
8.0
49
9.0
374
|
Verified
8.2
63
8.8
61
Feature Not Available
Internal Use
8.4
664
|
Verified
8.4
281
|
Verified
9.1
422
|
Verified
8.2
79
8.5
55
Feature Not Available
8.9
403
|
Verified
8.4
77
9.1
384
|
Verified
8.2
54
8.9
382
|
Verified
8.1
61
Generative AI
7.8
17
8.1
20
Self-Service Experience
9.1
322
8.5
168
8.9
305
8.5
159
8.9
273
7.9
117
8.1
41
7.9
45
8.3
45
8.9
48
Self-Service Platform
8.6
45
8.8
46
8.3
46
8.8
47
7.4
41
7.7
45
8.7
43
8.3
47
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
7.9(won by default)
13
Not enough data
7.9(won by default)
13
Not enough data
Process
9.0(won by 0.9)
56
8.1
7
9.3(won by 0.5)
252
8.8
7
9.1(won by 1.2)
196
7.9
7
Channels
9.3(won by 1.4)
248
7.9
7
9.0(won by 1.6)
232
7.4
7
9.3(won by 1.2)
249
8.1
6
9.1(won by 1.0)
186
8.1
6
Feature Not Available
8.1(won by default)
7
Insight
9.0(won by 1.4)
174
7.6
7
9.0(won by 0.7)
222
8.3
7
9.2(won by 1.1)
220
8.1
7
9.3(won by 1.0)
225
8.3
7
Generative AI
8.0
14
8.6
11
7.6
14
8.3
11
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Survey Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Process Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
System Management
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LiveAgent and TeamSupport are categorized as Digital Customer Service Platforms, Social Customer Service, Live Chat, Help Desk, and Customer Self-Service
Reviews
Reviewers' Company Size
LiveAgent
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
TeamSupport
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
12.8%
Computer Software
7.3%
Marketing and Advertising
5.6%
Retail
5.5%
Internet
4.5%
Other
64.3%
Computer Software
24.3%
Information Technology and Services
19.4%
Financial Services
4.7%
Internet
3.5%
Telecommunications
3.0%
Other
45.1%
Alternatives
Discussions
Has there been any reports of getting support from a Bot on liveagent?
2 Comments
LS
LiveAgent offer many integration apps. One of them is Quriobot which is a bot for your Live chat.
I never used it but I know it possible to do so, read...Read more
how do i see the entire display of the ticket without clicking the enlarge button?
1 Comment
TM
TicketRead more
How long does it typically take to get TeamSupport set up for my team?
2 Comments
PM
In a new helpdesk installation, about 2-3 weeks to set up a proof of concept, followed by a 3-4 week trial period with a few customers, then live after that.Read more
Are there any hidden costs, like fees for customization, training, etc.?
2 Comments
Official Response from TeamSupport
No, TeamSupport pricing is straightforward - you can customize to your heart's content, and we help get you set up, including onboarding and training with NO...Read more
Can I adjust my TeamSupport subscription as my company grows?
1 Comment
Official Response from TeamSupport
TeamSupport is completely customizable and scalable so it can grow with you. And since we're cloud-based, it's as simple as contacting us to adjust your...Read more
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