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Compare LimeChat and Wati 
At a Glance
Market Segments
Small-Business (61.3% of reviews)
Small-Business (78.3% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
LimeChat
Star Rating
(31)4.6 out of 5
Market Segments
Small-Business (61.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about LimeChatWati
Star Rating
(453)4.6 out of 5
Market Segments
Small-Business (78.3% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that LimeChat excels in providing a smooth integration process and a user-friendly interface. Users appreciate the simple UI and the effective dashboard and analytics features, making it easy to manage customer interactions.
- Users say Wati stands out for its efficiency in customer communication, particularly through WhatsApp. Reviewers highlight how the platform allows for quick replies and easy chat management, which enhances overall customer support.
- According to verified reviews, LimeChat has a strong community support system, with resources like documentation and forums readily available. This active user community helps new users navigate the platform effectively, which is a significant advantage for those seeking assistance.
- Reviewers mention that Wati's setup process is straightforward and user-friendly. Many users appreciate the clear guidance during the initial setup, which contributes to a hassle-free onboarding experience, making it accessible for businesses of all sizes.
- G2 reviewers highlight that while LimeChat offers robust features for automation, some users find it challenging to customize the platform to fit their specific workflows. This can be a drawback for businesses looking for tailored solutions.
- Users express that Wati's interface is designed with the customer in mind, making it easy to use and navigate. The platform's focus on simplicity allows users to manage communications at scale, which is particularly beneficial for businesses relying on SMS and WhatsApp.
Pricing
Entry-Level Pricing
LimeChat
No pricing availableWati
Growth
Contact Us
Send WhatsApp messages to thousands of users in one click to improve reach.
- 5 Agents
- Blue Tick Verification & Assistance
- 1,000 Free Conversations per month
Free Trial
LimeChat
No trial information availableWati
Free Trial is available
Ratings
Meets Requirements
8.7
23
8.9
352
Ease of Use
8.6
24
9.2
361
Ease of Setup
8.5
14
9.0
323
Ease of Admin
8.6
14
9.1
271
Quality of Support
9.4
24
8.6
344
Has the product been a good partner in doing business?
9.0
14
9.1
267
Product Direction (% positive)
9.5
23
9.3
332
Features by Category
Ticket and Case Management
9.0
8
Not enough data
8.8
8
Not enough data
9.2
8
Not enough data
9.0
8
Not enough data
8.6
7
Not enough data
Feature Not Available
Not enough data
8.3
9
Not enough data
8.5
9
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
9.1
9
Not enough data
9.0
7
Not enough data
8.3
9
Not enough data
9.4
8
Not enough data
Not enough data
Not enough data
Platform
7.9
7
Not enough data
8.5
12
Not enough data
9.1
9
Not enough data
9.1
9
Not enough data
8.8
8
Not enough data
8.7
9
Not enough data
Messenger
8.5
8
Not enough data
8.5
11
Not enough data
8.8
13
Not enough data
8.8
11
Not enough data
Channels
8.5
8
Not enough data
8.8
11
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.8
6
Not enough data
Customers
8.6
11
Not enough data
8.8
10
Not enough data
8.1
12
Not enough data
8.5
8
Not enough data
8.2
13
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
9.4
6
Feature Not Available
Not enough data
Feature Not Available
Feature Not Available
Feature Not Available
Design
Not enough data
8.7
153
7.7
5
7.9
153
8.3
5
8.6
165
Not enough data
8.4
153
Not enough data
8.7
155
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Functionality
Not enough data
8.8
131
Not enough data
8.6
118
Not enough data
8.5
114
Support
Not enough data
8.6
120
Not enough data
8.3
115
Not enough data
8.6
128
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Responses
8.8
12
8.6
173
8.5
12
8.8
168
8.3
12
8.7
165
8.7
10
8.6
160
8.0
9
8.5
154
Platform
8.3
11
8.7
163
8.8
10
8.8
142
8.6
12
8.4
160
7.6
12
8.0
160
7.0
9
Feature Not Available
8.2
12
8.7
150
8.1
12
8.6
151
Generative AI
Not enough data
7.3
96
Not enough data
Feature Not Available
Conversational Platform
8.6
6
Not enough data
8.9
6
Not enough data
9.0
5
Not enough data
8.7
5
Not enough data
Support Automation
Not enough data
Not enough data
8.1
7
Not enough data
8.3
5
Not enough data
9.0
7
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Messaging Channels
Not enough data
7.4
44
Not enough data
Feature Not Available
Not enough data
7.1
46
Not enough data
9.1
66
Administration
Not enough data
9.2
66
Not enough data
9.0
63
Not enough data
8.4
59
Not enough data
8.7
66
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.1
8
Not enough data
8.3
9
Not enough data
Feature Not Available
Not enough data
8.3
6
Not enough data
Not enough data
Not enough data
Internal Use
8.5
12
Not enough data
8.1
8
Not enough data
8.1
9
Not enough data
8.2
10
Not enough data
7.9
8
Not enough data
8.3
10
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.3(won by default)
55
Not enough data
8.5(won by default)
56
Not enough data
8.5(won by default)
54
Channels
Not enough data
Feature Not Available
Not enough data
8.4(won by default)
56
Not enough data
8.6(won by default)
59
Not enough data
7.7(won by default)
50
Not enough data
8.5(won by default)
51
Insight
Not enough data
8.0(won by default)
49
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
WhatsApp Messaging - WhatsApp Marketing
Not enough data
9.1
90
Not enough data
9.4
91
Not enough data
9.2
88
Not enough data
9.0
86
Not enough data
9.1
86
Not enough data
9.2
89
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
8.9
83
Not enough data
9.1
83
Not enough data
8.6
78
Not enough data
8.8
80
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Interaction Automation - AI Customer Support Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Autonomy
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
LimeChat and Wati are categorized as Customer Communications Management, Chatbots, and Proactive Notification
Unique Categories
LimeChat is categorized as Conversational Commerce Platforms, AI Customer Support Agents, AI Agents For Business Operations, Conversational Support, Conversational Marketing, Live Chat, Help Desk, and Customer Self-Service
Wati is categorized as Communication Platform as a Service (CPaaS), Social Customer Service, and WhatsApp Marketing
Reviews
Reviewers' Company Size
LimeChat
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Wati
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Health, Wellness and Fitness
25.8%
Consumer Goods
22.6%
Cosmetics
19.4%
Food & Beverages
6.5%
Apparel & Fashion
6.5%
Other
19.4%
Education Management
10.1%
Information Technology and Services
7.2%
Retail
6.5%
Marketing and Advertising
6.0%
Health, Wellness and Fitness
6.0%
Other
64.0%
Discussions
LimeChat has no discussions with answers
Can i send custom pdf by template by providing custom link tomy customer?
2 Comments
JD
Hi Aiman, Yes. It's possible to send a different PDF for every message. You will have to pass a public URL of the PDF and WATI will automatically get the PDF...Read more
What is WATI used for?
2 Comments
PP
Wati is WhatsApp API solution that helps businesses connect with their customers through WhatsApp. It allows businesses to manage and track their...Read more
Can we know from which website we recieved the chat on whatsapp
1 Comment
JD
Our chat widget allows you to add a page title as default message when users land from a specific website.
If users allow the default message to be sent,...Read more
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